ICICI Bank Complaints & Reviews

Dear sir/madam,
My cibil record showed an account from your bank as a personnel loan account. This i had raised a dispute in cibil portal to clear this off as i do not have any such loans from your bank. The dispute id is - cds[protected].

It has been over 2 months with regular remainders from cibil for the necessary corrections. But there is not response from the icici bank.

You are requested to honor the cibil queries asap and resolve this dispute asap

Hello,

We hold icici money multiper bond : 0399 mmb, in the name of s. Lakshmi bharathi.
Bond holder number : 5425 -401.
The redemption data was april 28th.
We have sent letter to change address and bank account details.
But the action regarding redemption was not taken, nor is a feedback provided regarding the status.

Even after multiple requests regarding the status since past 3months,...

Hello bank,

I have received my icici credit card on 7th june 2017. But along with card i haven't received any pin number. When i read the welcome kit, it was mention that i will receive it on my register mobile number or email address. So i waited for few days, into the delima thinking that i will receive an email from icici or sms with the pin number.

Now today morning (14 june 2017), i got a call from this below given number mentioning that they are calling from icici credit card department mumbai, and this call is regarding your credit card verification, so they can issue me the pin number.

Number : [protected]
Name : riya khanna
Name : prem singh

A lady name riya khanna called me from this number saying that this is a verification call from icici credit card department mumbai, so they can activate my card and pin number can be issued on your register email address and mobile number. I was having some doubt and so i refuse to share any further information with her, but then they mention me my credit card first 8 digits, claiming that i have this information since i am calling from bank, if i would have been a fraud, i won't have this details.

With her statement, i thought she must be genuine caller and start discussing with her further. Then she said that i am initiating one zero amount transaction, for which you will have to share with me the otp. Once i have insert that number into our system, your card will get activated. But again i had a doubt and i didn't shared any otp. After that she transfer the call to her senior who further communicated with me.

Now on call with mr. Prem singh, and he said that i am icici verification department head, and we have called you to verify your credit card. He explain me that, my card is yet not activated, and to activate the same, we will need few information from you, using which we can generate pin number for you.

After that i received one sms, and he said that i have initiated one zero transaction, i will need otp details to activate your card. I shared with him the otp and then he said that your pin is generated and it will be sent on your register email id and mobile number. Then he said that 4, 785 points are added into your account which you can further redeem for any future transaction.

Thenafter i again receive few messages with otp and he requested for details from me, but this time i had a doubt and i mention that i am not comfortable sharing this information over a call. If you need this details, send me an email, and i will be happy to provide that information. But the guy keep on insisting and claiming that he is calling from icici bank and this is the regular verification call. But then i ask him, i don't want to share any further information, if required, i will go to bank first and confirm about this procedure. If they say, i can share this information, i will give you a call and will share with you a all the details. After this, we ended up the call.

Then, i went to icici bank and share with them all these details and they said that it was a fraud call and ask me to register a complain on toll free number. I called on toll free number and register a complain about fraudalent and my complain id is as below. They also mention me that one transaction of "inr 4, 785.00 at vodafone-billdesk (June 14, 2017; 11:17:51 hrs.)" has already been initiated and processed successfully. They registered my complaint and have blocked my card immediately to prevent further missue. Dispute id is as below

Dispute request : sr[protected]

Today on 15 june, i received feedback from icici bank claiming that we are not liable for the fraudulent that has happen, since i shared this information with them.

I completely understand icici bank point and yes some mistakes where done from my end. But the only reason i shared this information, because they made me believe that they are actually calling from icici head office.

I know, i am responsible for some few mistakes, but at the same time, i believe bank is also liable for this fraudulent. I need bank justification on below points, after which i can accept your given verdict.

1. How do they came to know that i have received a new credit card?
2. How do they find my register mobile number? Coz this information i have only shared with icici bank and no other.
3. The lady on the call shared with me my card first 8 digits and told that since i am calling from icici bank, i have these information will me available in my system. So from where do they got my card first 8 digits? Cozz it was issued by icici bank.
4. Also when they called me, they said that this is a credit card verification call to activate your card and generate a pin. My point is, how do they came to know that i have received a card 1 week back and i haven't yet activated that card and have not yet generated any pin for it?

My concerns are, these all informations are very much confidentials, and are between just icici bank and me. So how do the third party have so precise information about all my personal information.in this case, i hold icici bank responsible, for not preventing this all information of mine.

Provide me with your justification on these above points, if i am satified with your answers, i would be happy to accept your verdict. Else i don't mind reaching out to the head authorities to fighting against the trap which i believe is weaven by icici bank and credit card fraudster.


Kindly looks into this matter immediately and help me in recovering this false transaction.

Regards,
Jay

My name is zorinpuia i am from mizoram. I rented house in kishan garh, vasant kunj new delhi. 110070. On 1st of june 2017 my bank account was hack. And there is a fraudulent charge on my account without my knowledge.

Around 2:15am i receive a text message regarding bank transaction alert on my cell phone. The moment i got an sms i call the bank but i can't get through to the customer care all line are busy. I try again 13 tume lucky i got a line to one of the bank representative. I told him about the concern and he checked my bank details and he block my card. But he said he can't help. Me. To get back the money he told me to call back at 8am and talk to the fraud department for the dispute. I can't wait and i call at 7am in the morning and ask me a number of question. I told them all about the case and they told me submit the dispute form along with the front side of my debit card and my id. At the same day i submit the document by online, and hard copy to the icici bank brunch in vasant kunj branch. I file the fir to the police statin in vasant kunj north police station.

From that day i keep calling icici bank everyday and they give me all the difference status. Even the customer care manager told me that he cant help me. But i dont want to give up and i call again. They told me that my money was charge under the merchant name reliance payment solutions. They told me to corporate reliance people and get the money back. I try to get reliance payment solutions phone no but i cant get anything from internet and. I end up with reliance mutual fund department but they can't help me anything about it.

On 6 of june 2017 i call the bank and they told me me that reliance don't want to release the money they cannot help me and also the supervisor of icici customer service told me that the complain which i made to them is already close and mark as customer share the debit card pin no to someone. This is just excuses. (Icici keep calling me before and. Asking me. The change my platinum debit card into coral card, a number of request from the icici i agree to change my debit card. It's only a couple of month i have this new card) i am surprise and i ask the bank didn't solve the case and without informing me why did they close case and mention the status as a complete lie.

Please help me for this concern i lost my saving money from my saving bank account icici. Please help me go get the money back. It been 15 days and no positive response from anyone icici bank. Reliance. Even no update from the police.

Here's the txn id jic[protected], jic[protected], jic[protected], jic[protected], jic[protected], jic[protected], jic[protected] & jic[protected]

The total amount deducted from my account is inr 37, 000. 8 transaction 7 time inr 5000 and 1 time inr 2000

I don't know how get in touch with the cyber crime cell i finally found email online but all the email cannot receive the mail i sent. Please look into my situation please help me.

14 of june 2017 yesterday i went to icici noise sector 1 where my icici account was open. They told me the case was already close. They told me to call customer care and reissue case. I take a chance and i call the icici customer care. The representative told me that i cannot reissue the case and he hung up on me.

Please let me. Know the suggestion what to do.

Thanks
Zorinpuia
+91 [protected]
[protected]@gmail.com

Icici doing credit card services by local third parties. Trust on icici is gone.
Because there is no any privacy on handling our proofs and documents.

Some local agency, they are calling by chennai contact database and they are saying that, they are from icici. And making promises about getting credit card.

Government says adhar needs to be handle carefully. If we trust icici, we will loss our privacy.

Finally we can't contact them and their number is in switched off. Also they are getting more money to process.

So we loss our money and trust on icici bank.
This is one of the fraud agency

Croissance business solutions
Kk nagar. Sk complex.
Above nilgiris.

I received a call from this number today - +[protected] and since i have a corporate account in icici, this lady called prachi joshi was ready to give me icici rubyx card free of cost. I gave my pan card xerox to an icici representative and also signed on the credit card application form.
Later on this woman forced me to send her an email from my gmail id saying that "i agree to the charges" and i denied. She shared an email id [protected]@gmail.com and asked me to share the mail. This is a complete fraudulent case and i would want a quick check on this lady and his credit manager - +[protected].

Hi,
The amount deducted three times from my account without any notifications.
Last five years i am customer of icici bank. How you should do this with the customer. If they have that money for emergency then who will be responsible contact me as soon as possible
Kindly solve this and want my money back.

Thnx and regards
Roshan rajak
Roshan. Rajak. [protected]@gmail.com

Dear sir,
I submit a cheque of 14, 480 rs of hdfc on icici bank ltd. - mumbai - kalina branchc/45 pattathu house, kalina kurla road, santacruz east mumbai maharashtra, 400029. Cheque no. Is '668108'. That cheque is lost by icici bank, and they issued some kind of latter for it. When i went icici bank they said they send already in my address. Now i came in hyderabad for latter, but there is no latter. My one month salary is trapped due to your fault. Kindly issued me that latter hand to hand or in my mail id '[protected]@gmail.com'

I need help... I m so much frustrated with disconecting the call or putting me on hold... If someone reading this... Please call me n get my issues sorted... I have raised complaints 1000 times but no one interested to talk... Wen i call them they say visit branch n branch ppl asks me to call u guys... Plz plz sort this... Call me at [protected]

I have applied for home loan during filling my form one insurance for home was there to check in the box for this facility i refused to avail this facility also asked lot of times is there any hidden charges they clearly told me no also, but later on they checked this box without my information i got to know when documents came to me then i called them and they told me that you can cancel it later after some time i cancelled it and when i got my complete statement i found that there is 5700 deduction is there of file charges and taxes. Further they have many mistakes during my disbursement, and when i file a complaint they called me after two months.. This is fake bank..

A lien has been marked in my icici bank account which is totally a willful illegal act by the loan officer. The reason i am addressing it as an illegal
Action because of the following points mentioned below :
The lien was said to be marked towards my outstanding balance of my loan no. Ltdel[protected]. This loan was taken by me in 2006.

On 21 april 2008 the bank has put a lien on my icici account and deducted total of 9 installment, i was ok with that and gave bank my consent on same.

Again on 01 december 2008 a lien was put and bank deducted total of 7 installment.

Note that the interval between two lien was 8 month and same number of installment was deducted.

After then no payment was deducted for a long time although my account had balance all the time, so i was assured that no more due is there.

Now after 10 years the bank came back an marked a lien for the same purpose.

This shows that bank was willfully waiting for my due amount to become higher and higher.

Why the bank did not deducted anymore payment then and if there was due remaining then why the bank has not communicated with me.

This is totally bank fault and willful cheating act towards the customer.

Another deduction was made on december 2009 for the amount 16122, towards my vihicle loan and now when i am checking the statement
It is showing as payment towards credit card no. [protected].

They have manipulated my statement as well and if not then i want the statement of my credit card.

Due to the lien marked in my account, my emi cheques are getting bounced affecting my credit healthg plus i have to pay bounce charges., so please i want you to take some action against the bank and show them that they cannot do whatever they want.

Aps no is 67932692. I've login file on 20th may, 2017. But today when i ask my dsa for sanction the file, but he told me that my file is missing from bank. He submitted queries in bank on same day. But today my file is missing. Who is responsible for losing my file? I'd given processing fee cheque as well, if thats going to be miss use by someone, who is responsible?

To
Icici bank manager
Jodhpur
Dear sir
Respect sir a/c[protected] gautam chand bhandari dd no.261487 hdfc bank rs 145000 rejected by icici bank staff mistake they do not there wrk at time and also not giving proper response any time they are bzy in there mobiles fr this cheque i personally meet that bank fr 3 to 4 time
Thanks
Form
Rajgharana sarees
Kamala nehru nagar
Jodhpur
[protected] [protected]

Hi... Im hariharan
Age : 22
Place : madurai
Bank : icici
Location : palanganatham petrol bunk
Near : esi hospital palanganatham
Atm entry glass door will be broken and cut my leg non stop bleeding... Over bleeding and affected my work and raise to family problem in these matter... So kindly recover my loss... Immediately recovery loss and my medical loss...

I have come across this ridiculous reponse from icici customer care executive when i complained about extra charge deducted on a transaction done in a fuel filling station. Icici will charge surcharge on card trabsation done in fuel filling stations. When govt and banks are encouraging citizens to go digital, icici wanted us to do it in old way so that they can loot the customers (Charges on more than 4 times atm cash withdrawals). This is absolute nonsense. Thinking of changing my salary account to some other bank which provides good service.

I have downloaded imobile and it says every time you need to have savings account send sms to some chargeble number. Every time it deduct sms charge but did not activate, such a money looter and customer service even worst[protected] every one hand over phone to one another. Such a fraud bank. Lost my 50 rs in calling customer care every time, have some standard atleast provide toll free customer care number and for activation send otp instead of chargeble sms.

Dear sir/mam,
We enjoy a loan a/c no. Ladel[protected] with icici bank ltd. Due to said vehicle was stolen in last year & insurance co. Refund us claim settlement amount of rs. 963200/- & transfer this in above loan a/c no. We apply for loan close & excess balance refund request at your videocon tower, jhandewalan delhi loan branch but the said branch not issued us refund until we have not deposit confirmation letter issue by insurance co. While we also deposit the payment advise of said amount with request letter. Your officials create a unnecessary harassment in this case while all the documents are completed. So we hereby request you to please refund us our excess balance immediate.

My name is praveen & holding account with icici from last more than 5 years. But employees from the bank are the master in ditching. Last month, they told me that 10000 is the minimum limit which i need to keep in account. But today i come to know this is rs. 50000. I am paying almost rs. 700 every month for mab.

I cannot digest this that dbm of palwal branch is lied in front of me. He said they are the charges for only 10000. Which should be in my account where as it was charges for 50000.

Highly dissatisfied!!!

I have an icici bank account no.[protected]. I was not maintaining minimum balance of rs 10000. Previously they used to charge penalty on quarterly basis. I transferred rs 11000 on 30th may 2017 post which i found that deducted the penalty of not maintaining the minimum balance on a monthly basis. They did not send any intimation on change in the way the penalty would be charged.in addition, they are charging me sms intimation charges of rs 17.25 every month. But i did not receive any sms for the charges which were deducted from my account.

I had applied for icici credit card with an application no-e[protected], but till date neither the application form us not able to trace nor your concern department phoned me.
If you are not able to back up your services then why u people are offering such type of items in the market.
No customer service support or any type of support from bank.
Inform my present status immediately.
My mobile number-[protected]