ICICI Bank Complaints & Reviews

I am the a/c holder of icici bank for the last 6 yrs. Now they have charged ₹ 573.85 under this category dcardfee8018may17-apr15
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

A/c no:[protected]

I am account holder in icici bank having account no.[protected]. I also hold credit card of icici bank. Icici bank deduct the amount of credit card from my saving bank account without taking prior approval from me. Bank do not send the statement on time and simply debit my account without informing me in advance.

Please take the matters seriously and instruct the bank to stop to do so. Also instruct to bank so that timely statement could be sent by the bank.

Regards
Vikas kumar
M.[protected]

On dated 12/06/2017 there is unwanted deduction of rs. 8625/-from my icici bank account. And the reference is account statement stated as [protected]/0706/iprugrpterm/dc

Kindly requesting you to return my deducted amount that is rs. 8625/-

If this amount is deducted for any type of policy then to tell you that i am not interested in any type of policy for now.

Register email id - sachin. [protected]@gmail.com

Please do the needful as early as possible.

Dear sir / madam,

I kindly request you to revert the transaction ref. #[protected] done for the following details as it got transferred to wrong account.

Account number: [protected]
Ifsc code: barb0sanhyd
Bank: bank of baroda
Amount : 6000
Date of transaction : 16/aug/20160

But correct details are as below:
Account number: [protected]
Account holder name: ragavendra goud

Bank of baroda has put these funds under hold.

So kindly request you to do the needful for this transaction.

Thanks & regards,
Vijay karnam
Mobile # [protected]

This is regarding atm transactions carried out by me (Abhishek chakrabarty) on icici atm at madhapur hyderabad. The atm id is sacwg058.

The incident happened on 01 june 2017.

The atm sacwg058 is dysfunctional. The touch screen does not work properly and customers have to touch/press multiple times to get a response.

On 01/06/2017, i carried out the following atm transactions through my icici debit card:

Atm id: sacwg058, transaction id: 5987, time: 15:11 pm, amount withdrawn: rs. 10, 000. Status: successful. Received cash.

Atm id: sacwg058, transaction id: 5991, time: 15:14 pm, amount withdrawn: rs. 10, 000.
Status: machine got hung for long. Finally transaction got cancelled. No cash received.

After the transaction got cancelled, i again tried to withdraw rs. 10, 000 from same machine (Sacwg058). Transaction cancelled again. No cash received.

Following which, i went to axis bank atm, madhapur. There, i withdrew rs. 10, 000 in the following transaction:

Transaction id: 5499, time: 15:21 pm, amount withdrawn: rs. 10, 000.
Status: successful. Received cash.

I returned to the icici atm again. I did the following transaction, on the earlier icici bank atm sacwg058:

Atm id: sacwg058, transaction id: 5993, time: 15:26 pm, amount withdrawn: rs. 5, 000. Status: successful. Received cash.

However, i received a message for the cancelled transaction (Id: 5991), on my mobile which stated that the amount has been withdrawn and deducted from my account. No cash had come out of the machine for this transaction, but the amount has been deducted.

I did not notice it initially. After finding my balance to be inconsistent, i checked and saw the sms. And also the bank statement. Normally, in such cases, the amount is credited back automatically. But this time even after waiting for 72 hours, i did not get any refund.

I have logged multiple requests with icici bank (Through the icici bank customer care) regarding this, but they are reverting back saying the transaction was successful and cannot be reversed. I stood there in front of the machine for a long time, but it did not give out any cash at all. The srs logged by the customer care on hearing the details are as follows:

Sr[protected], sr[protected], sr[protected], sr[protected].

The atm machine sacwg058 did not give any receipt for any of the transactions. I have obtained the above transaction ids from the icici customer care executives.

If the machine did not give any cash for this transaction, it indicates that the amount is within the icici system. Then why are they reluctant to investigate and check where the amount went?

Please help me investigate who took this amount. I want complete, all possible details about this transaction and where did the money go, and what investigation has icici bank done before closing my service requests.

Please look into this issue, as rs. 10, 000 is not a small amount which i can ignore.

Thanks and regards,
Abhishek chakrabarty.

Dear sir/mam,

This is with ref. To credit card no. Ending with 3004 and the name is nirmesh pandey.

I have never seen such type of bad service first time i did not get the statement and i have paid my all amount on time. But this time i am delayed only 1 day. And he charged double amount my statement. Late payment more than 500 finance charges more than 500 and other service tax. When i called to customer care to request for my reversal. She talked to me very rudely. Please icici bank learn some manner of your customer care. And hire some educated customer care. I know icici bank have lot of customer that's why the bank makes own rule. And bank has power to blacklist anyone and ruined cibil score. That's why people will bear its extortion. I want to pay only my actual amount not the other amount. Please refund my amount.
I don't want to continue any relation with icici bank. Please refund my extra surcharges. I am not rich who will pay your extra amount.

Thanks
Nirmesh pandey
Contact - [protected]

Dear sir
Main pintu singh icici bank holder hu. Maine 02.06.2017 ko canera bank atm se ₹8000 ka transection kiya but mere pas cash nahi aaya aur phone par message aa gaya. Uske bad maine icici bank me complaint ki to unhone kaha ki 7 din mai paisa wapas aa jayega lekin abhi tak nahi aaya hai.
Name - pintu singh
Account no.[protected]
Card no. - [protected]
Dob. - 05.11.1997
Please sir do the need full.
Thanks & regard
Pintu singh
[protected]

Myself vishal garale, i have saving account in icici during account opening they mentioned it will 10k minimum balance. Now they deducted 15k from my account by saying your minimum balance of the account is 25k.

I called customer care they said a visit to any nearest branch they will do your reversal when i reach to a couple of icici branches they not responding properly and suggesting any random solution like go to your hometown branch (Base) which in maharashtra i stay in bangalore, not possible to go to the base branch. Even i go there are not completely the possibility of reversal.

I transferred amount in this account as an emergency fund (I have given remark also) now icici deducted my amount without informing me, it's hard to earn money. I need that money to be refunded as i am emergency need of money.

I talked already to customer care and two icici branches...

Name: vishal garale
Account number:[protected]
Base branch: satara
Mob number: [protected]

I'm holding account with the icici bank from 2006: a/c:[protected]. There's a spell mistake done in my surname (Correct spelling : japati, wrongly spelt as japathi) by the bank authoring while opening the account. Since then i have been contacting the branch in khammam, telangana to correct it - with one or the other reason they didn't do it. I went to the branch with my passport, pan, driving license, aadhaar card, and ssc certificate copy to correct the surname spelling. They are not ready to accept those; instead demanded a declaration in the newspaper for the correction which sounds meaningless. I said it's not a name change, it's a correction of spell mistake done by the bank people. I've even asked to show/tell me the proofs considered while the name was typed - they don't have an answer.
I don't understand for the mistake of bank people why should i suffer from linking the bank account to my income tax account.
Just for the reason that i don't want to loose the banking history of 11 years, i'm sending the requests, but now i would like to close the account.
Thanks,
Kautilya kumar japati

Dear sir / madam
Greetings
I m account holder of icici bank since 1.5 years. I have made 15000 imps on 10th of december 2016 and i have entered right ifsc code and name but by mistake account no. Misplace and account no. And ifsc both are different branches but the amount transferred that wrong account after that i complained in my branch that is vibhab khand lucknow. After 6 months i didn't received my amount back and your branch manager and any staff did not provide me my solution when i asked your branch manager he told me everytime that we have sent mail but after six months i have not received my amount and any solution i m not satisfied your services and any staff of vibhab khand branch... Icici bank provide better services so that i want to open a current account of my firm i provided documents and till now my account is not opened after 20days. Your staff verified my address two times and my permanent address is different that bareilly no one visited my permanent address and gave the fake details that my address does not exist. What is this.. What kind of services you provided.. I m not satisfied by your services and any staff of your vibhab khand branch.. When i called your account staff he did not received my call.. So i want to close my account.. And i will never be a part of icici bank in future and i never suggest anyone to icici bank.. A savings account my mom i want to open in icici bank but now m going for other bank.

Ref: complaint # sr[protected] dt. 10.06.17
On 10th june @4.32pm i received a sms from icici bank "a transaction o[censored]sd 10.99 on 10-june-17 on card no xxxxxxxxxx is made at amazon prime mem..." i was totally surprised as i was at my work place and did not make any on line transaction and certainly not an overseas transaction using usd. I realised my card was hacked to make illegal transaction and immediately blocked my card which was confirmed by icici bank. I then contacted consumer complaint redresses dept and lodged the complaint. I was advised to with hold payment till the matter is resolved.
Would request you to look into the matter asap and do the needful.

Dear team,

I have written earlier as well.
Credit card collections agents have landed up at my permanent address and misbehaved with my mother despite me telling them that i intend to settle the dues. They have revealed information on pending amount as well which is breach of your policy. I have been using the savings account for four years now and this service is not expected from your bank.
As i lost my father - the only earning member as my younger brother and mother were dependant on him, i had to quit my job in pune and relocate to delhi. Joined a startup as i needed a job quickly - there were salary issues for three months so i joined another organisation in march this year.
I was hospitalized and diagnosed with pneumonia and typhoid with a bill of over one lakh. I expect you to understand my situation as i am still facing financial stability issues.
Request you to waive off as much amount as possible and i intend to setlle the remaining within the next four months as emis.

Looking forward to a response as my earlier email went unanswered.
Thanks
Khushboo gutt
[protected]
[protected]@gmail.com

I had made an erroneous transaction from sbi internet banking to an icici bank account. Here are the details of wrong transaction:

Transaction initiated from (My sbi account no.) : [protected]
Incorrect account no. (To which money is sent) :[protected]
Correct account no. (To which i actually wish to send) :[protected]
Imps reference no. :[protected]
Date of erroneous transaction : 08 april 2017
Amount transferred : rs 3000
Time of transaction : 10:13 am
Ref no. : imps[protected]mo40643151

My sbi account details:
Account no. :[protected]
Account name : m. A. V. G. K murthy
Ifsc code : sbin0005321
.
I had consulted either of the banks to resolve this issue, icici bank employee asked me to send an email to [protected]@icicibank.com, i have sent the email.. But i didnot get any reply till now.
I kindly request you to look into my issue and answer me the right way to get my problem solved
Regards
Murthy

Today i got a call from [protected] stating that the call is from icici bank head office. She told that my card is going to get replaced by a new card. Then she started asking for details of my current card like expiry date, cvv etc. When i confronted and told that i'll complain to the poilce, she told that police can do nothing and started abusing. Please look into the matter as this has become a regular affair.

Hello,
I haven't subscribed to my money service but still annual fee for
Bil/[protected]/mm annual fee apr17 - mar19/117214 dr.345.00 on 26/04/2017 got deducted.
And this has been going on since 2015. I have come to realize now that it is something i haven't subscribed.
And my internet banking account also does't show the subscription. Customer care service is a waste of time as they never pick up the phone.
I think the next option should be to close such account.
My number is:[protected]
Details of debit
[protected]
Bil/[protected]/mm annual fee apr17 - mar19/117214 dr.345.00

(Ps there should be portability option in banks also to improve customer service)

I was trying to book a ticket from
Yesvantpur jn (Ypr) to brahmapur (Bam) in
Train no./name: 22888/humsafar exp on 15-may-2017 through irctc rail ticketing section of icicibank.com.

Rs 3570.00 /- deducted from my account but the transaction status shows payment failed in irctc where as icici says it is successful at their end.

Irctc confirmed that they did not receive the money still icici is not able to resolve my issue. What can i do further to get my money?

The money usually comes back within 3 working days if i would have directly book from irctc. But it seems as i booked through their portal they deny to give any update at their end. It is 25 days since the failed transaction. I have wrote several e-mails to irctc as well as to icici, but i didn't get any update regarding my payment. It is highly disappointing to see icici has such poor customer support. I almost tried calling every other day to the customer care, but every time they decline my service requests at their end.

Please give a response to my registered e-mail about the issue.
Panigrahi. [protected]@gmail.com
Hope i will get an update at an earliest.

Hi,
I am sheethal j r. On 18-jan-2017 i received an email from icici bank stating that there is an offer for killer jeans time wear.
It was just to pay shipping charges 349/- to get a killers watch from this website http://www.killerjeans.com/icicinetbanking/.
I debited 349/- amount from same icici debit card & immediately i received an email from killers jeans.
The email stated :

Dear sheethal jr,

Thank you for your order from http://www.killerjeans.com
Order no: 45464
Ccavenue reference no:[protected]
Order date : 29/01/2017 08:47:02
Customer care: www.nixon.co.in
Email : [protected]@nixon.co.in
Contact info : 91-[protected]...

Its been 5 months and inspite of calling to the above number there is no response. Kindly look into the matter and do the needful.

My name is pasha and i'm holding a savings account in icici bank for the past 5 years. I just saw today when i checked my account online, that 105 times i have been charged posdec chg of rs. 28.75 each
Posdec chg/*

I have not used my card for more than 6 months.

Infact all these crept up after 23rd may 2017, even though i had filed a complaint for lost card and blocked my card on the 18th may 2017.

I am a lawyer and a blogger. I am not going to rest. I will go to court if i have to for this.

Unauthorized and illegitimate charge that too 105 times, is ridiculous!!!

Dear sir/madam

While making payment for math reappear exam in secretary board of school education haryana bhiwani secondary after done transaction we got error screen but amount was debited from my account. I told them for this matter to citrus payment gateway. They said me contact with eazypay icici bank app. I am contacted to eazypay. But no response. Please help meto solve my problem.

Entire my salary was deduced without my authorization of amounts.

I have sent a mail honestly from my side but how can credit card department deduct entire my salary by making 0 balance - please check my track from[protected] onwards with icici bank.

Last month below amounts are deducted and in similar lines i asked to deduct respective amounts and no where i have mentioned any amounts but they have deducted entire my salary:

Card no amount to be debited
*
[protected] - 11610
[protected] - 4950
[protected] - 14670

— how i will run my with housing loan and personal loan and children education fees as schools are starting this month?

Even that credit card collection team has not contacted in turn i honestly contacted them several times all evidences are my mobile calls to them.

I have below important transactions this month:
Home loan - 30, 000/-
Personal loan - 10, 000/-
School fees - 20, 000/-
Kindly help me to reverse back remaining amount on priority because all my ecs are going to fail.

Your credit card department manager knows my situation and i honestly deposited my cheque in icici bank to remove lien mark.

Please deduct 20, 000/- (10, 000 + 5000 + 5000) for all 3 cards.

Kindly help me in this regard.