ICICI Bank Complaints & Reviews

I am a loan account holder(NUMUM[protected]) as well as I do have my saving account with the bank since 2007.
Branch details: ICICI Bank Ltd. - Thane - Teen Hath Naka Branch;Thane Maharashtra, 400604
I would like to share an unfortunately experience with you. The branch executive refused me to issue a token saying that they had stop issuing the token for the day. I requested him and finally approach the branch manager Mr. Jay Bhatt(Emp ID :357155). To my utter disappointment, he refused me to help and conveyed that @12:30 they had stop the token and cannot provide the service. I questioned him regarding the process and asked the explanation whether the rules are created by you or it is an ICICI bank process. He replied in a very rude manner and asked me to leave and approach some other branches. He asked me to raise a complaint if I want. I guess with the attitude he showed he may be thinking no action would be taken against him. He said he will manage the complaint.I again question him regarding the not functionality of the KIOSK and to my utter surprise he replied it is not working and he is not aware of that.
I would be interested to know the feedback for the action against Mr. Jay Bhatt.

I really want to understand whether the branch is handed over to a person who is ill mannered and inefficient to handle the branch? Is he not responsible to address the queries and make an arrangement to serve the customer in an efficient way. Are nobody answerable from ICICI?
With the disappointment, I thought of visiting another branch which was another 4 kms away. Fortunately, I was issued token at Manpada branch and finally I got the token. I waited from @13:50 and finally got an executive assigned to me @ 16:30. I requested the person to check an approval and he conveyed that the approval will be with the email address of the executive who raised the request and she has to send the approval. I requested the executive and sort this out.
After couple of calls from him, I came to know that the rate conversion request was not raised. I am totaly lost with the pathetic behavior and self defined process of the ICICI staff.
It took me almost 5/6 hours to check the status of the rate coversion request. Is ICICI bank a corporate bank or a small co-operative bank?
I request you to please address the complaint on a serious note against Mr Jay Bhatt and I would be interested to know the feedback of the below questions.
1) What action will be initaited against the Branch Manager (Mr. Jay Bhatt; Emp ID 357155).
2) What action will be taken against the executive for failure of services.
3) Can a branch manager can take a decision to stop issuing the tokens almost 5/6 hrs before the bank closes?
4) Are branch manager trained enough to handle the situation?
5) Is ICICI capable of handling the customers?
Regards,
Amjad g. Parve

ICICI is deducting personal loan EMI from my bank account however, there are no details for what these deductions are? Neither bank tells me the details nor, ICICI has any clue. call me at my number [protected].

I had personal loan from ICICI 4 years back, but there was no agreement, amortization sent to me. I was told by ICICI guys that i will recieve the document after loan is approved but there are no details as of now.

I have a Demat account in ICICI bank for 3 years now. When I checked my bank transactions and I found that there is one debit transaction IN[protected] DP CHGS TILL MAR-17---- INR 805.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable.

I am sandeep mishra. 569.58 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-17) dp charges on

26/04/2017. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

Message to my mobile. I need justice and my money back immediately. My account number is[protected].

Though I am a priviledged customer of ICICI bank now from last 8 years, its so humiliating to see such a worst and pathetic password reset policy I have ever seen. Your finance comes to a stop if you forget your password and your mobile number is changed !.

Team, if you think tou have branches in every corner of the world so that customers can visit them for password reset then it is the worst thinking ever in this 21st century and technology world.

i have forgotton the password, am outside the country so my phone number is no more active, I was using isafe app so far which is a nice thing that icici has for mobile users I should say provided you have your number atleast for the 1st time before you stop using your old phone. My phone got formatted by a kid's prank so have lost that app as well and the settings. Now I am helpless as i have forgotton my internet banking password.

Can someone out there help me please?? My parents back in the home country need money and i have them in my icici account based in Mumbai. Please dont ask to visit the base branch for this. I am not in the country!! any help appreciated.

Many Thanks

Icici bank charged me rs. 1, 802.88 with some unknown transaction without informing me why they deducted the amount without my knowledge.

Its shown as — bil/[protected]/nchgrs2.50strs0.38 on 08/03/2017

I request the icici bank officials to contact me at the earliest to resolve this matter.

I hope to receive call from the bank official to clarify. I am pretty sure respectable bank like icici won't scam customers.

Regards.,

Mahesh

Hi my ac no :[protected] unknwingly the bank has too more than 1000 rupees as dcard fee, what is this i need my money back and a clear explanation, if we did not pay the credit card amount will the bank will leave it as it, i need my money back, is it the right way to get money unknowingly from the account holderr, for getting a authorised bank account statement there are some procedures to get y not for this money the bank took without noticing mee... I need my money backk

Hi team,

Demat account has been created without my notice and also charges has been deducted for same - rs. 274.60 on 27th april, 2017.

Deduction description - ouin[protected] dp chgs till mar-17

Request you to refund the amount without any delay and close the account immediately. Also, register as fraudulent activity in icici bank.

Regards,
Sridhar

Hello,
I tried making a transaction of 2000 INR from my Punjab National Bank's Debit Card through ICICI bank's ATM, near M-Block Market, Greater Kailash 1, New DElhi, the transaction was declined as the ICICI bank's printed the declined reciept, but the amount of rupees 2000 was deducted from my saving PNB account.
Kindly check the issue and make sure the deducted amount reaches my PNB account.
contact details-
Dr. Ravil ([protected])

LIC policy payments remitted from kolkata through neft on 26th April 2017 to icici bank account no.[protected], not received till date. Unable to speak to any one on customer care.The IVRS DOES NOT HAVE ANY OPTION TO SPEAK TO ANY PERSON.

THE MATTER IS REQUIRED TO BE LOOKED INTO ON IMMEDIATE BASIS.

sRADDHA pAUL
[protected]

I'm having my salary accout in icici bank. But few days back 84 rs/- (28.75rs * 2) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.
Moreever, it is also legal as per rbi rule.
Transaction details :
24/04/2017 atmdec chg/31-03-17/3767st + s tax3.75 dr. 28.75
24/04/2017 atmdec chg/31-03-17/3767st + s tax3.75 dr. 28.75
I want a proper justification

Atm id no s1vd6928 did not disperse cash for transaction no 8225. Amount got debited from account. Please reverse back an amount of rs 6000. Transaction date 28 april 17 at 1801.

Issue since one month
amount was not transferred to paytm account n it was debited from icic bank please its being so long

SR[protected]

Date of transaction -20 march 2017

Amount of transaction-4500

Beneficiary details-paytm

Account from which the amount got debited[protected]

Dear Customer,

As per your request, we have initiated a dispute vide Service Request Number SR[protected] .If the transaction is not claimed by the merchant, the amount will be credited to your ICICI Bank Savings Account XX1199 within 9 working days. In case the merchant claims the transaction as successful, we will raise a chargeback. As per Visa/MasterCard guidelines, maximum time to investigate disputed transactions is 50 days. Hence your dispute will be investigated .

We request you to send a scanned copy of the Customer Dispute Form (CDF) to [protected]@icicibank.com mentioning the Service Request Number in the subject. You may download the CDF from www.icicibank.com Others (at the bottom of the page) Form Center Credit Card Transaction Dispute Form. The investigation of the disputed transaction will proceed further once we receive the CDF from you.

Looking forward to your co-operation in helping us serve you better.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Kranthi

Customer Service Officer

ICICI Bank Limited

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On[protected]:57, Rohan Virani wrote:



Name: Rohan

Product: Savings Account

Account No:[protected]

Application No:

E-mail address: [protected]@gmail.com

Mobile no: [protected]

Telephone no: +91-0911-[protected]

Service Request(SR) No:

Details of complaint: 4500 have been debited from my account to paytm bt i haven't received in paytm account please check it n credit the amount





Account No:[protected]



Mobile No:[protected]

Rs. 805 has been deducted from my account.
Transaction remark mentions the below.
"dmc/in[protected] dp chgs till mar-17"

I got to know that this is the money related to the charges against the demat account. I was never intimated that i had this account linked to my savings account. And i have never used their services.
I would demand my money back asap.

Thanks in advance

I am using the subject Credit Card and due to short of funds in my ICICI Bank A/c, I made a Cheque from my Punjab National Bank A/c and the same was returned by ICICI Bank yesterday due to some reason. On 26 April I received Statement of my subject Card and found that Rs.1255.71 have been charged to me.
It is pertinent to mention that I am using ICICI Bank Credit Cards since 2001 and you will appreciate that my past track record of making payments in time. I am using only ICICI Credit Cards viz. Coral and Platinum. I met with an accident with Head Injury last year and Doctors advised me not to drive any vehicle for one year. That is why I could not get fresh Cheque book of PNB A/c.
Keeping the above facts and long relationships with ICICI, I therefore request you to kindly waive off the above said charges amounting to INR 1255.71.
J.N. Bakshi
Mob.:[protected]

Dear Sir,

I have my SB A/c No.[protected] in name of Suresh Kesnani HUF in your ICICI Bank, Jagatpura Branch, Jaipur (Raj), India. Of which i have Debit card No. [protected] with registered Mobile No. 0091-[protected].

I was suffering on some remittance Sites on 23.04.2017 by using my house internet (from Jaipur) where i shared my account details with Atm Pin which had been asked by Site. But any transaction didn't happen on day. On very next day 24.04.2017 i got surprised when i had received constant 6 SMS at 12:34 PM each of Rs. 5000/- (Mean Total 30, 000/-) has been debited my account for debit card purchase. Which was not made by me even. With no wait i rushed to ICICI Bank, Jagatpura Branch, Jaipur and informed them regarding all 6 Fraud transactions and blocked my above said Debit Card and received Complain No. SR[protected] from your call center with SMS Received at 01:36 PM.

It was just one hour duration from the time of transaction and complain at your branch office. All 6 Payments had only 1 minute duration and I don't have any link with reliance and ZIpcash where these fraud txn payments are made.

I have lodged FIR at Police Station " Pratap Nagar", Jaipur (Raj), India on 28.04.2016 and informed the same to your ICICI Bank Jagatpura branch respectively. Please check from where and by whom and to whom these transaction has been made. That's easy for your cyber cell to suspect by IP Address and TXN Number.

Please do needful to get my money back into my account and suspect the fraud which has been made by someone other by hacking my personal account details.

Attached are;s:-

1) FIR Receipt from Police Station Pratap Nagar, Jaipur
2) Detailed Complain Application submitted to bank and Police station.
3) Pass book mentioning 6 Fraud entries of total Rs. 30, 000/-

Awaiting for your soonest reply with positive support.

Thanks
Suresh Kesnani

Hi
I have transfered 5000 Rs in my beneficiary account [protected] on[protected]. But it is not reflecting in that account. So many time i have complaint to ICICI Bank but till time no solution. They are saying that amount is credited in PNB account but PNB is refusing same. Now tell me how can i get money back.

Last 28 days i am following

My name is jayantilal thakkar and i am getting calls from nos[protected], 61362998 and 61362900 on my residence no as well as the office saying that my son manish thakkar has taken a credit card and there is outstanding amount in it. I have severally told them that i have expelled my son from my house and he is no longer staying with me for the past ten years. But the guy calling is using abusive language with me only but with also with my wife my daughter in law and my grand childrens. He is telling only one thing if you want to close this calls you will have to pay the money or we will send persons at your house who will harass and get the money of the bank. My concern is that why is still harassing us as i have already informed him that my son is not staying and also i was not the guarantor of the credit card please help me to resolve the issue

My Loan account No LPAMB[protected] was settled by the Bank vide letter dated 20/10/2014 and the settled amount Rs.25000/- was paid by me on 31/10/2014 at Vaishali branch of ICICI bank but the CIBIL statement still showing balance amount against my name, thereby bringing the CIBIL score down besides my liability towards the Bank. I have complete records of all transactions and the settlement letter in my record. Please help in the matter

I am an Ex Employee of ICICI Bank. I was a sales officer in ICICI Bank and as per the Norms of Bank stated in the offer letter on achieving the given targets I was supposed to get certain amount of incentive as per the given calculations on quarterly intervals which was been paid regularly, but when I resigned from my services the amount of incentive which was earned by me before resigning from services The Bank refused to pay. Even after along follow up with the HR it was all vain I have a documented proof in the form of bank offer letter wherein it is nowhere stated that I wont be eligible for the incentive amount. Hence I request you to Help me in getting my money from bank Its been now three months I have been following up with ICICI Bank.

Thanks & Regards
Aarti Chandan