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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 716

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R
rishab khanna
from Noida, Uttar Pradesh
Apr 24, 2017
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Dear sir,
my first number was [protected] which was misplace, so i want to change my mobile number connected with my account no[protected]. my new mobile number was [protected].I was go for out of station so i kindly not visit your branch.So i request you to change my number. My pan card number was linked with my account which was (DSRPK2578F)
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    M
    musthafa11
    Apr 24, 2017
    Resolved
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    Resolved

    Address: Cuddalore, Tamil Nadu, 608502

    Dear sir,

    Two of my fixed deposit matured in feb 2017 there are not renewed further two years as per auto renewal request is exiting or credited to original account post matured date regarding this issue the bank did not send any alert message via email or sms if any problem occurred to renewal proceeding

    Regarding this issue i have made several sr but none of them not processed till date, today i have visited branch they are helpless
    Fd#[protected] sr#[protected]
    Fd#[protected] sr#[protected]

    They are not respecting online banking customers i need interest those days the deposit not renewed just holding the money in their bank not acceptable

    Immediate action is to be taken, the same problem occurred in last year was reported again there are repeating same

    Nowadays online banking with icici bank very bad compared to iob is better performing in it environment

    Mohamed mustahfa
    [protected]
    Apr 28, 2017
    Complaint marked as Resolved 
    FD Closed and credited to account, interest paid for holding period thanks to consumer complaint forum Regards
    ICICI Bank customer support has been notified about the posted complaint.
    Apr 24, 2017
    Updated by musthafa11
    Several calls came there are unidentified all are mobile calls asking account information I could not tell all because insecure, they can send me email for verification or communicate with respective branch head where account is holding

    The bank not supporting it's branch operation, SR system for everything not mandatory, request should not modified by approving authorities, consumer not getting email sms alert pre renewal/closure notice for FDs

    I am Quite unhappy banking with ICICI
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      M
      maruthi lakshmanrao
      from Mumbai, Maharashtra
      Apr 24, 2017
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      Address: Pune, Maharashtra, 411014
      Website: www.icicibank.com

      There is huge delay in opening a salary account from ICICI Bank, WTC, Kharadi branch Pune.

      Submitted the application on 6th April 2017 and today it is 24th April 2017,
      Do not understand the reason for such a delay.

      When the account is not activated, why do they ever allow deposits.
      my money is stuck in the account. In order to do timely payments i lost 2 percent on 2 lakh from my credit card transaction, still not able to

      People do not respond to queries, no courtesy to keep us informed.
      ICICI Bank customer support has been notified about the posted complaint.
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        P
        Prafull Jha
        Apr 23, 2017
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        Address: 110030

        Hi,

        I have 8 years old account with ICICI bank. now I am staying abroad. my Indian mobile number is [protected] (not currently reachable). I want to premature my FD. but it says lien marked. I tried calling multiple times to customer care, but it didn't help. The FD is supposed to be renewed in November 2017.

        Please help.

        Regards,
        Priyanka Kaushik
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          saurabhchauhan922
          from Mathura, Uttar Pradesh
          Apr 22, 2017
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          Address: Agra, Uttar Pradesh, 282001
          Website: www.icicibank.com

          Respected Sir/Madam
          I tried to withdraw money on 8-4-17 from the ICICI ATM at shamshabad road, Agra. I tried to withdraw an amount of Rs. 10000 first, but the machine displayed a message "TRANSACTION TIMED OUT". I then tried to withdraw Rs.10000 and i didnot got the money and transaction slip from which i found the amount has been debited. I did not get cash or a transaction receipt slip for both transaction.

          Kindly look in to the issue and see that my account is credited back with the required amount at the earliest.
          Please notify me of developments regarding the same.

          My account details:

          ICICI BANK account number[protected]
          Salary account ICICI BANK shamshabad Road, Agra.

          Transaction Details:
          ATM used: ICICI BANK shamshabad Road, Agra
          Date & Time: 8-4-17 around 10.06 A.M

          Thank you
          Santosh Kumar Singh
          Contact: [protected], [protected]
          saurabh.[protected]@gmail.com
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            Rizwana Ibrahim
            from Mumbai, Maharashtra
            Apr 21, 2017
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            Address: Pune, Maharashtra
            Website: icicibank.com

            Nightmare with ICICI credit card

            I asked for re-issue for credit card it never got delivered to the right address. I was charged 5432 for a card which was never issued correctly even after calling customer care a million times. Also after payment of the complete amount to save the credit history, again Rs 135 is charged not sure why. Worst experience of credit card by ICICI. The funniest part is even the bank branch is unable to help and asks to call customer care to settle down. feel cheated.
            ICICI Bank customer support has been notified about the posted complaint.
            Apr 21, 2017
            Updated by Rizwana Ibrahim
            Customer Id: B[protected]
            Dear sir, I have worked with Icici bank from aug26, 2004 to june21, 2008 in branch banking.i was posted in agra.I want to withdraw my pf...But I don't know my pf no...So pls help me ... Bharti Rawal ...Emp no 122330... Contact no..[protected]
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              S
              sureshmagdum
              from Mumbai, Maharashtra
              Apr 21, 2017
              Resolved
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              Resolved

              Address: Pune, Maharashtra
              Website: icicibank.com

              My previous noc letter details,

              Cp/lf/2552/adecs/lot-2,
              Ref no. : ltpun[protected]
              April 17, 2009

              Customer name :- suresh raosaheb magdum

              Ref : hero honda splendor — mh 12 dx 8576

              Pls send the dulicate & fresh copy

              Mail id :- suresh. [protected]@yahoo.co.in
              Previous noc only 90 days validity
              Due to reqd fresh noc reqd.
              Reqd for tranfer the vehical in other location out o pune
              May 8, 2017
              Complaint marked as Resolved 
              Pls Do the needful on my Complaint Status Update [ID: 1548309] My Email ID :- [email protected] Mobile no :- 9325042526 & 9371008927 Pls do needful as early as possible of my NOC
              ICICI Bank customer support has been notified about the posted complaint.
              May 08, 2017
              Updated by sureshmagdum
              My Email ID :- suresh.[protected]@yahoo.co.in
              Mobile no :- [protected] & [protected]

              Pls do needful as early as possible of my NOC
              Ref : hero honda splendor — mh 12 dx 8576

              Pls send the dulicate & fresh copy
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                S
                shailendra solomon
                from Pune, Maharashtra
                Apr 21, 2017
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                Address: Pune, Maharashtra, 411042
                Website: Icicibank.com

                Hi, I have been banking with icici for a long time. Any transaction I do, An otp is sent but I cannot use because I am abroad. You don't even have an email facility where you send otp. I have recently done a cashless transaction of 3000 rs but receiver cannot receive it, there is no note on app saying otp will be sent. I have contacted icici customer care in the past but no use. Please help me with this on priority.
                ICICI Bank customer support has been notified about the posted complaint.
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                  H
                  hatchsoft
                  from Srinagar, Jammu and Kashmir
                  Apr 21, 2017
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                  Address: Srinagar, Jammu and Kashmir, 190020
                  Website: www.hatchsoft.net

                  I had given all the documents needed along with my application to open the current account for my company on 13th March 2017 to ICICI Bank Residency Road, Srinagar, Kashmir and now it has been more than 1 month and still my current bank account has not be opened. I have submitted all the required documents including an account opening cheque for Rs 50, 000 to the ICICI Bank Residency Branch.

                  I was told that my account will be created in 10 days and now it has been more than 1 month and you people have withheld my documents along with the cheque of Rs 50, 000 /-

                  I need you to return my documents to me back otherwise I am going to lodge an FIR against the ICICI Bank for fraud and cheating me with holding my company documents along with the cheque of Rs 50, 000 which was taken up as the account opening amount. I will be presenting this email as the evidence of the delay and fraud by this bank.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Hi i am having a salary account in icici bank
                  i found SMAB Chgs OCT16+Stax26.00 = 199.30;
                  SMAB Chgs NOV16+Stax19.08 = 146.29;

                  Deducted from my account. What is SMAB? Why you Deducting Same.
                  Kindly Inform Me on my email : [protected]@gmail.com

                  thank you
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                    M
                    Msbt
                    from Mumbai, Maharashtra
                    Apr 21, 2017
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                    Address: 364001

                    Honourable S.S.Chndamadamji.
                    This is Mukesh S. Thakker from Bhavnagar wishies you Hello.
                    I am having my saving A/c. No.[protected] with ICICI bank since last 6/7 years.
                    I am a Commonman of this nation & was availing Indane cooking gas subsidy in my this account.
                    Without any information to me the bank has delinked my AADHAR from my account on 22.7.2016 & because of this only Indian oil Corporation has stoped to give me the subsidy.
                    This information is provided to me by IOC itself by a mail.

                    I have requested so many times to Bhavnagar branch & has sent a serial of mail to the customer care of bank,
                    Res. Madam.
                    Please note that I have also given them alerts to take this issue to THE CEO/ MD of the bank.
                    But Mr. Amit of Bhavnagar branch has not taken this my warning sincerely.
                    Though I can understand - I should not disturb you for this a small issue.
                    But Madam !
                    Resolving of this a big hope for me, because rather an amount of Inr. 3000 a self respect is larger for any person like me - A commonman as well this is also an attempt to bring in your sight. How the branch level officer of the bank is irresponsible to the customer !
                    In a nutshell..
                    1 Bank has delinked my AADHAR from my bank account without any information to me.
                    2 Inspite of my number of attempts/ requests they have not re-linked this Aadhaar .
                    3 In financial te
                    rms it is a loss of approximately Rs.1400/- or like that only which I have already forgone
                    BUT...Ethically It is a mental torture & an intence hurt of a self respect of a senior citizen - You are requested to have your kind look into the matter & justify acxordingly.
                    If you summon me - I can come to your office alongwith a complete set of evidence supporting whatever I have mentioned here.
                    Thanks.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      ashish jagetiya
                      from Delhi, Delhi
                      Apr 20, 2017
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                      Address: Mumbai City, Maharashtra, 401107

                      Dear sir,

                      I had applied for icici credit card but card is not deliver to me but each month i have received bill with some charges and interest. I have told that customer care two to three times but they have charged me each month. They have also report in cbil. So my cbil score is also effected.

                      Kindly look into this matter and resolve it as earlier possible.

                      Name - ashish jagetiya
                      Mob no [protected]
                      Card -3747xxxx xxxx 004
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        Ayaz Siddiqui
                        from Vasai-Virar, Maharashtra
                        Apr 20, 2017
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                        Photo passbook

                        Address: Mumbai City, Maharashtra, 400058
                        Website: www.icicibank.com

                        As per the Ministry of External affairs vide its circular http://passportindia.gov.in/AppOnlineProject/pdf/Circular_Add_Proof.pdf dated Feb 19, 2015 has approved of photo passbooks from private banks as valid address proof. It has named ICICI bank as one of the eligible bank. I have a salary account with ICICI bank SAGAR AVENUE, GROUND FLOOR, OPP. SHOPPERS STOP, S.V. ROAD, ANDHERI (W), MUMBAI, i had requested a photo passbook, they issued...
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                        K
                        Kavya V
                        from Chikmagalur, Karnataka
                        Apr 20, 2017
                        Resolved
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                        Resolved

                        Address: 560042

                        While applying credit card, Broker said i need to pay 500 Rs \Annum.
                        when i called customer care to generate Credit card PIN, they said i need to pay Rs.525\ Month. + 1500 for some activation. That time i thought will cancel this credit card before that they gve me one more shock.
                        I did not swiped my credit card till date, but i got a message that i did transaction of Rs. 10k... without my knowledge how can ICICI ppl do this?

                        Dear Customer,
                        Thank you for using ICICI Bank credit card.
                        Your ICICI Bank Credit Card XXXX9008 has been used for a transaction of INR 10, 397.00 at ICICI LOMBARD \ (April 20, 2017; 14:58:28 hrs.). Available credit balance on your card is Rs. 1, 13, 004.00 and total credit limit is Rs. 1, 25, 000.00

                        I dont want such kind off Bank credit card. which is meaningless.
                        Without knowing the credit card owner they are playing around, why should i pay money?
                        May 21, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 20, 2017
                        ICICI Bank Customer Care's response
                        Dear Kavya V,

                        We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a42ykd) in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          saiba sheikh
                          from Pune, Maharashtra
                          Apr 20, 2017
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                          There have been deduction of, in name of surcharge . When I asked the customer care executive she said, "We are not charging this, its government who had made such rules" . And when I checked online, what I found is completely contrasting; there have been news and articles saying there will be NO SURCHARGE . These are the links to those articles:
                          http://economictimes.indiatimes.com/news/industry/energy/oil-gas/consumers-petro...

                          http://www.ndtv.com/india-news/at-petrol-pumps-no-extra-charge-for-card-payments...

                          Also I counter checked with my friends having account in different banks, they have not charged them a single penny !!! So it means government makes exclusive rules for ICICI and tells it to only them.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            C
                            c k doshi
                            Apr 20, 2017
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                            Address: Ahmedabad, Gujarat, 380058

                            I, Nila k doshi, staying at bopal, Ahmadabad, having severe harassment from recovery agent/agency. I don't stay with husband, staying with my son and daughter i law only. As per agency people said My husband had credit card and credit card loans which he didn't pay since 7-8 years, now some how they suddenly start coming to our home and forcing me and my son to pay money on behalf of my husband (Kiran M Doshi). They visit daily and forcing us with abusing and threatening by saying if we don't pay, they will kidnap my son.
                            So now we have file a complaint to near by police station also send a received copy to police Commissioner by stating our problem.

                            Recovery agent/agency detail:
                            A-212-213, Tirthraj complex,
                            opp, v.s.hospital,
                            Ellisbridge,
                            Ahmedabad(Gujarat)
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Kaustubh Ponkshe
                              from Pune, Maharashtra
                              Apr 20, 2017
                              Resolved
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                              Resolved

                              Address: 411037

                              I tried to pay property tax for my below mentioned property in pune on april 4, 2017.

                              F/3/17/00091000

                              The first transaction showed as failed and amount got debited from my account. The second transaction was successful. Please refund my amount that got debited for 1st transaction.

                              Please find the transaction details below.

                              S no. Value date transaction date cheque number transaction remarks withdrawal amount (Inr) deposit amount (Inr) balance (Inr)
                              1 04/04/2017 04/04/2017 bil/[protected]/property tax/punem
                              Unicorp_ii 4, 588.00 1, 02, 963.08
                              2 04/04/2017 04/04/2017 bil/[protected]/property tax/punem
                              Unicorp_ii 4, 588.00 98, 375.08

                              Kaustubh ponkshe
                              [protected]@gmail.com
                              [protected]
                              Apr 20, 2017
                              Complaint marked as Resolved 
                              resolved
                              ICICI Bank customer support has been notified about the posted complaint.
                              Apr 20, 2017
                              Updated by Kaustubh Ponkshe
                              This is resolved !
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                                Chandi Hembram
                                from Agra, Uttar Pradesh
                                Apr 20, 2017
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                                Address: South 24 Parganas, West Bengal
                                Website: [email protected]

                                Plz.send my personal loan account statements and payment schedule in my email id [protected]@gmail.com.. I could not deposit my loan EMI without personal loan account no.through manually in the bank as my loan emi has become bounce
                                Withregards ChandiHembram.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  I
                                  IT@20
                                  from Mumbai, Maharashtra
                                  Apr 19, 2017
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                                  Address: 560068
                                  Website: ICICI

                                  Hi,
                                  My name is kumar anand. I was interviewed at icici for bank po programe on 14th dec 2016. And i cleared the interview. My date of joining was 13/14 feb 2017. Before joining they were asking 10000rs for the security purpose, which i was deposited at icici btm 2nd stage, bangalore branch. At the time of joining they told me that they rejected my loan. And i can not join at that time whereas they mentioned that we can also verify our document at the time of joining. Finally i could not join at icici. Now i want to return my deposit money. For this i mailed many time to icici. But they are not responding. I also called many times to the icici hr, but he is not responding also.
                                  Please help me.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    sajeed miyan
                                    from Kayankulam, Kerala
                                    Apr 19, 2017
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                                    Address: Gulbarga, Karnataka, 585102

                                    My dear friends
                                    This is my strong feedback and personal experience with icici credit card team they rejected my application due to internal policies I Don't know which policy they acquire beyond industry. I am holding credit card from axis, hdfc, amex, citi bank, sbi with a highest credit limit of 180000, with a strong cibil score of 733 and age of credit is 3years without any remarks but icici rejected my application they don't have any subsequent answers when I had asked about reason for rejection my application no is[protected]. So this is my review that don't go for anything from icici as they only fool persons and don't go for anything like account credit card or fd, Rd, or anything they don't have exact reasons to tell you if somebody from icici has seen this challenge me in this regard I will accept there challenge I am also holding a savings account with icici worst service by ICICI please please don't go with icici any product
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      G
                                      G.Sathiyamoorthy
                                      from Vaniyambadi, Tamil Nadu
                                      Apr 19, 2017
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                                      Address: 632001

                                      I am holding the foliowing bonds for redemption. Please guide and redeem.

                                      Bond holder no.[protected]
                                      Certificate no. 139496
                                      Name{s} g. Sathiyamoorthy
                                      D. Santha
                                      No. Of bonds four
                                      Distinctive no{s}[protected]
                                      Option two
                                      Issue price 5000'- per bond total 20000/-
                                      Deemed date allotment[protected]
                                      Redemption date[protected]
                                      Our sb a/c no[protected] indian bank ifsc : idib000t019
                                      Pan no aanps4078b
                                      Address g. Sathiyamoorthy
                                      D. Santha w/o g. Sathiyamoorthy
                                      "anbalaya"
                                      51 panchayat office opposite street
                                      Sainathapuram
                                      Vellore - 632001
                                      Tamilnadu

                                      Sir, could you please look in to the matter, and send the redemption to the
                                      Above account under intimation to the adress given above. I further state, the second applicant is my wife, and the sb a/c stated is joint account. Your earliest action is appreciated. Thanks.

                                      Your's sincerely

                                      G. Sathiyamoorthy
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 19, 2017
                                      Updated by G.Sathiyamoorthy
                                      Sir, my customer id as per mail received :
                                      Customer ID : 1546217
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