ICICI Bank Complaints & Reviews

Hello,

my name is Hassan Ahmed, i am a student as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 690/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from feb 2016 to may 2017/- and totalling to 7300/-...

On speaking to my friends about this charges, they told their bank reverses them...with the hope of reversal, i went to my branch, the executive said dont u understand that you have to maintain minimum balance of 10, 000. I told her sometimes it is not possible to maintain and i do have regular deposits and withdrawal..she was not ready to listen to me. I even told her that other banks do reverse the charges, she tells lets other banks do, icici do not reverse..i lost all the hopes and completely dissatisfied with the customer support. she told me to fill the closure form and close the account...this kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...

As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..

the phone banking customer care did do a reversal but just 690 out of 8300

Now i dont have guts to fight with the branch again...

Name: Hassan ahmed
Bank: icici bank
Branch: charminar hyderbad 500064
Account: savings
Acc no:[protected]

please someone help me this was my hard earned money i even promised that i will now maintain my account
if any one can help me i can ask anything

Hi,
I hold an ICICI credit card. Recelty I have purchased for 27, 000 using my credit card and converted to EMI from the store itself. Total Credit Limit in my account is only 30, 000. I was also convinced the by the shop manager that the process will be interest free. Only later i have discovered that the interest amount will be credited back to my card as a cashback.

So I assumed everything will be fine and since my credit balance didn't go over the credit limit and the EMI was interest free. I have made the purchase on[protected] and it is converted EMI on[protected]. During the process I was charged 500 + 75 for overlimit fee. I have also added 3000 more to my card as soon as i have discovered the overlimit fee[protected].

I have contacted ICICI through grievance form and i got plane email saying its against the bank policy to reverse any charges what so ever. This was rude and hurtful since this was clearly a misunderstanding. So much for a bank that is having a motto that says "Khayaal aapka". Its like they are waiting for you to make a mistake to charge you.

I have never went over the limit before or never have any late payment records. I made the payments on time and correctly.

So i kindly request you to reverse the over-limit fee as first time courtesy.

Noble Mathew
[protected]
[protected]@gmail.com

Hello Team,

I tried to contact your customer care number [protected] to unblock my card, the number is connected and i given inputs according to IVRS. but there is no useful and my problem is not solved. The IVRS of your customer care is not properly. it repeated the same statements again and again after i gave correct inputs.

Please unblock my card via this mail or call to my number and do needful for me.

Thank you in advance.

Regards,
Kranthi Kumar,
+91 [protected]

I shashi kala singh have sb account[protected] in icici bank vibhav khand gomti nagar lucknow ifsc-icic0002376. After demonetization my account was debit freezed cause pan card was not updated in my account so after 2 months i therefore updated the pan card as i have to apply for new and i was told that debit freeze will be removed from my account within 2 working days... But today i found out that my account is still debit freezed and the reason is same "pan card not updated demonetization" while i have received the confirmation sms that pan card has been successfully updated into my account... Pathetic and reckless service by icici bank... This was not expected from private sector and customer focused bank of yours.. Im losing faith in icici bank... Kindly look into the issue and resolve it as soon as possible... Shashi kala singh ac[protected] branch ifsc-icic0002376 contact -[protected]

I am not using my one icici bank account from 2015 suddenly in april 2017 one neft wrongly transfer in it 1500/- as i request bank to allow me to take that money and close that account. Icici bank person told me that, your account is under dormant first you open it and there is no charges if you continue this account. So i maintain minimum 10000 /- in that account.

Today at 7.02 am i got a sms that your available balance is 4900/- as on 06.47 am and when i login i got 3800/- available balance.
Bank donot inform me about the 8 transaction not even once.

Dear sir, with due respect my name is amit kumar sharma has been long associated with your bank since 10yrs in saket nagar branch indore (M. P). But recently in three time in alternate day bank has deduducted rs 7000 from my saving account without pre information neither any hard copy nor soft copy. Even i given requisition letter to saket nagar branch, but they have not responded well. Hence i request you to looking to long relationship with your branch kindly consider about reversal rs 7000 in to my account.[protected].
Thanking you
Amit sharma
A/c[protected].
Mob-[protected]
[protected]@yahoo.in

Hi,
I applied for icici loan on 10th may through a dsa and their contact numbers are-[protected], [protected], my loan gets approved in around 4 days and the loan executive told me that there will be only one deduction in loan amount which is 1% processing fee. So for 1 lac loan i was about to get 99000 but bank transferred me rs.97394 on 17th may. When i called the dsa people again they are not replying accurately as if they are not aware about what kind of extra deduction it is, i am following up with them from past 1 week but now they are not even picking up my call, nt replying to my msgs, i am not gonna pay any emi as i dont have any information prior taking the loan that this amount of rs.1600 with also deduct. Neither bank executive called me and confirmed me with all the terms and emi amount and extra deduction. Please help

Dear all,

I would like to inform you that 347 rupees deducted from my saving account for dmat account which i never opened and even never used when i opened that account agent told me that it is free of cost but now they are deducting the money for the same. I want my amount to be refunded to my account.

Before i had 174892.36 rupees in my account but now it is 174545.36 rupees only.

My mobile number is [protected]
Name - rajiv kumar

On feb02-2017, i have tried to withdraw rs.10000/- from non-icici atm, the transaction was failure but the amount have got deducted. Regarding the same i have raised complaints in icici customer care, but their repeated response said it was a successfull transaction. I didnt had anything to do with them.

Considering icici customer care's irrespective behaviour i closed my 10 years old icici account (Sentimentaly it was my first salary account).

Later, after months i have received a call from icici saying the other bank have returned the amount, so please do collect it as dd from your home branch.. I visited happily to the branch which is 20+ kms away from my residence in this hot summer. But they simply said, we didnt received any intimation as such, come after some time
(Ppaa, what a response. They can competite sbi)..

Now, i really unable to contact customer care, icici net banking portal (Since i closed my account, these are not accessible to me)..

To recover this rs.10000/- so far, i might have spent 10000+ rupees..

Some one please help me in this.

My account #[protected]
Sr[protected]

Contact #: +[protected]
Mail : [protected]@gmail.com

Hi

I have made call to ICICI credi card customer care, to close my credit card after paid of out standing amount with net banking with other bank. When I made call to customer care to inform about paid details, they replied if it other bank will take 3 day to credit. I asked question if we do personal any transaction it taking only 24 hrs even in NEFT why its taking 3 day he said its rule /procedure

I ask what rule / procedure ? for that he cut the call, for customer he has to answer the know, if he dosen't know, the person need to forward to concern person know? but he cut the call

Again I made call to customer care, first said about this issue of previous person cut the call he taken complain also no is : SR14727457 about that.

Again I ask the same question why the 3 day taking for transaction what the rule / procedure, this person also cut call during the discussion.

See when need the customer they all wait for us, once become a customer they dosen't know the basic sense to address the question

Today (24th may 2017 at 12:10 pm), i received a fraud call who claims to be an icici employee with emp id as 495220 and name as prakash sharma. He spoke in proper english language. He said; some reward points are accumulated in my debit card. Icici bank is planning to replace my existing debit card with a new coral debit card (For added security). He asked me card number, expiry date verbally. Then he put me across to the ivr and asked me to enter cvv and otp via ivr. I received an sms from shopvista with otp and transaction amount on my mobile phone. Prakash said that, shopvista kerala is the icici bank's payment gateway and so it is safe to enter cvv and otp in the ivr. However, at that point i realised it is not an authentic call and hence disconnected the call. The phone numbers from which the call was initiated is [protected] and [protected]. So, please be careful with such people who can cause damage to icici bank's reputation as well as misuse your hard earned money

ICICI direct. helpdesk is just not responsive, they just dont bother to reply to email complaints. On line chats are useless because untrained, greenhorns man the desk and they dont know a damn thing.

Calling the helpline is a nightmare, after going throough the complicated IVRS system of commands and compliances, you are kept on hold for indefinite period, and then the line is disconnected, you have to go through the process all over again ! Clearly the system is designed to dissuade the customers from lodging any complaints.

ICICI Securities must set up an escalation ladder so that we, harassed customers are able to contact the Senior levels, instead of getting stuck at the anonymous, faceless, hapless helpdesk.

To
The ICICI BANK

Sub: Threatening by one Anand Nath allegedly an employee
(Recovery Agent) of Collection Department
ICICI Bank situated 31, Chowringhee Road
Hall & Anderson Building Kolkata – 700016.

Sir,

I am Tanmoy Biswas son of Sri Tapan Kumar Biswas residing at
474, Rajdanga Main Road, Kolkata 700107.

Recently, I am receiving several threatening calls from one Anand Nath
and on my enquiry he told me that my father had taken a loan against
ICICI Bank Credit Card in the year 2006, which is still due, according
to my knowledge all the dues had been paid by my father in time to time,
and the card is also expired and lost due to shifting to our new home.

I advice him to go to the place of my father with valid documents & papers,
but the person continuously turned down my proposal and told me to come
his branch and settled the matter immediately and also abuse me
in the most slang languages.

He threatened my father by telephone & also threatened me several times over
office telephone number.

However, as you are aware, that Hon’ble Supreme Court of India, by diverse judgements
has restrained Bank Authorities from threatening, using goons and / or assault,
for recovery of dues. But in this instant matter, your acts are in complete violation
from the directives of the Apex Court .

Considering the facts and circumstances, you are hereby requesting not to
involve in such unethical and illegal acts.

Please send us valid documents & papers in legal way.

If it is happen again from your branch I will go to the Consumer Forum &
Bank Ombudsman & obviously case a file against your bank and your recovery agent.

I am detailing the Phone No. of the person for further reference.[protected].

Thanking You,
Yours faithfully.

Tanmoy Biswas

Dear sir/madam

I have been trying to close my dmat account with icici bank since last three weeks.

I have submitted every paper required by the bank to close this account.

Today i have been told that there is an outstanding charge on this account that’s why it can not be closed.

I thought normal practise should be that funds are available in my account.

Deduct your charges and close the account.

I have called from australia about 5 telephone calls of 45 minutes each with conferencing

Among bhavna from nariman point and sheetal, rupi and karan from your call centre but to no avail as yet.

Can you please close this account and relieve of the anguish and trouble caused.

Thank you
Vijay mahindra

Dear Sir,

Kindly note that I have made a transaction on 19th May 2017 for a payment of my property TAX to Kolkata Municipal Corporation. Unfortunately the said payment was not credited to the KMC KOLKATA MUNICIPAL CORPORATION but it was debited from my savings account. Kindly note the below details-

Transaction amount- Rs. 2922.22
Transaction remarks- VIN/KMC_BD/[protected]/0
Assessee No:[protected]

Looking forward to your necessary action at the earliest.
Best Regards,
[removed]
[removed]

Due to calculation mistack last month April I have not pay the total amount of creditcard bill, total bill was 80140/- and I have paid the amount 80010/-.it is 130/- rupees short.due to 130/- icici bank have charged 3700/- extra amount in current may bill.for 130/- thay cannot charged for 3700/-.

ICICI bank is telling we are following the RBI rule, but other bank like HDFC and other bank in this situtation ther are reverting the amount i[censored]ser call to the customercare.

Hi,
My name is shubham sharma. Address- U-67/6 1st floor, dlf phase 3, cyber city, gurgaon, haryana. Pin -122002. On 11th may was the due date of my Creditcard and i informed to deactivate to auto debit service. Then your executive told me that i will not be charged for auto debit service and i can deposite the amount on 12th may. Now i chacked that i already have been charged for this service. This is the third time that it happened with me. I loose my patience. Really icici bank is providing me excellent service, that's why i always get difficulties to use my Creditcard, rather i am a privilege customer of icici bank.
Thanks for your efforts.
Shubham Sharma
Mob- [protected]

I have approached the manager of your sainikpuri br to open a savings account with cheque book facility. I am told that i need to initially start my savings account with 10, 000/- (Ten thousand s only). Can u please enlighten me on the guidelines of rbi and oblige. Even to provide a safe deposit locker he is demanding a deposit of 1 lakh and not compromising for a lesser amount. Is it fair to fix a huge amount for locker. Is it mandatory. Pl send me details..
Regards.. Dr tejaswini maheswaram

Sir,
I am holding a Icici safety bonds-money multiplier bond-0399-MMB-TWO
(Bond holder no.5419-781, certificate no. 10069 and distinctive nos.[protected], issued on 28.4.1999, in the names of D.GIRIJABAI and S. DEVANAND.
Kindly, intimate me the redemption procedure of the above bond and also the details required for payment on redemption. My email I'd is [protected]@gmail.com

Regards,

(S. DEVANAND)

As-Salaam Alaikum Wa-Rahmatullahi Wa-Barakatuhu. Bismillah Irrahman Nirrahim.

Dear sir

You mean My total amount 4014.43 due

Since I did not get statement from 2 year why should I pay the amount and as per last statement I have negative balance more then 1000 rs

since February 2015 I did not received any statement from icici bank do you think its my fault that I did not received any statement now also I send email to now what happen to my card you send me the email that this card does not have any record after sending you the details you are saying that I have due.

kindly provide me where I did the transaction after February 2015 I have not made a single transaction,

Where is excess amount which I paid

As per my statement you have to return me 1000 Rs

Please return my money

If not send me complete statement according to that I will file a case in consumer court

Hope you understand my problem

Kindly return money

Mohd javeed