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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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B
Bommisetty RL Prasad
Apr 16, 2017
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Address: Chennai, Tamil Nadu, 600097
Website: www.icicibank.com

Dear sir/madam,

I took the loan from icici-bank, while collecting the documents they haven't awared me, with out my knowledge they took my signature and they deducted amount of rs:9500+.

Later i noticed that they had created insurance to my loan from icici-lombard.

On the same day i. E 31-march-2017 i requested the cancellation of my policies.

Now they are asking that another proof to processing for settlement.

I haven't submitted any fresh documents with icici-lombard for policy creation.

Loan has been processed, sttled and policy also processed with same documents (Aadhar-card, pancard)

I tried couple of times with icici-lombard through mail and over the call to refund my amount. As of now there is no positive response from them.
It's almost 15days completed.

I am strongly believing that your intervention is needed.

Kindly do needful help.

My cancellation request numbers are below.

Req no : [protected]
: [protected]

Regards
B rl prasad
[protected]
ICICI Bank customer support has been notified about the posted complaint.
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    D
    Deepak Fulzele
    from Delhi, Delhi
    Apr 16, 2017
    Resolved
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    Resolved

    Address: 497226
    Website: [email protected]

    Money multiplier bond-0199 mmb two having bond holder no.5029-399 and certificate no. 2208 was purchased on[protected] and matured on[protected].Please let me know about payment on redemption on my mail id
    [protected]@gmail .com Til date I do not have received any information
    how to receive money after redemption from your bank.please inform me immediately on my mail id.Thank you
    May 18, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 16, 2017
    ICICI Bank Customer Care's response
    Dear Sir, (Deepak Fulzele)

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kailash Kanwalia
      from Kolhapur, Maharashtra
      Apr 16, 2017
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      Address: 416010
      Website: ICICI BANK

      We would like to register a complaint with you (Icici home finance/home loans) for the
      Reason that icici bank has not returned my original deed no. 2047 dated 24/05/2004 and
      Original registration receipt no. 2419075 dated 24/05/2004 after close the home loan
      Account. This sale deed nbr. 2047 has registered and executed between me and my vendor
      At sub registrar, taluka pardi, distrect valsad, gujarat. Which is as
      Follows:
      Kailash r kanwalia & pushpa kailash kanwalia
      V/s
      Smt. Kantaben chunilal gadia
      For your information, we have paid all balance loan amount on 23/03/2017 against my
      Home loan.
      Home loan a/c no. - lbkpr[protected]
      Application no. - [protected]
      Disbursement date - may 20, 2004
      Loan amount - rs.200000/-
      Property details:-
      Flat no. 10, krishna park
      Mahalaxmi nagar,
      Chala,
      Vapi
      Distrect - valsad
      (Gujarat)
      Pls do the needful at your end.
      Your's faithfully
      (Kailash r. Kanwalia & pushpa k. Kanwalia)
      Mobile no. [protected]
      Address:
      Plot no. 61, sasne building,
      4th bus stop, phulewadi,
      Kolhapur (Maharashtra
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        sgupta004
        from Mumbai, Maharashtra
        Apr 16, 2017
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        Address: 411028
        Website: Pune

        Hello Sir/Madam
        One day i received call from one of the ICICI representative named Snehal Kulkarni Branch Bhandarkar Road Pune.
        She asked me for Personal loan at lowest rate 10% and loan will be approved within 2 days. Since i needed money urgently, i agreed and submitted all the documents to one of the guy whom she had asked to collect the documents.
        It has been more than 12 days since i submitted the documents. I am trying to contact her for the application status she is not responding. Also when i called her with another number, she picks the phone and as soon as she realises, it's me she gives it to her colleague. I asked her to provide application ID and reference number via SMS, she didn't provided me but responded me that my loan application is in process.
        Since she did respond Upon calling her several times, I started fresh loan application online. Received call from one of representative from same branch Bhandarkar Pune. I asked him about the incident, he told me that if you have already submitted documents we cannot take new application. Also he informed me that Sneha has not submitted any documents to the personal loan department, means she has not even filed the application.
        I believe loan approval takes max 2-3 business days. I suffered as i thought loan will be disbursed within a week. This incident has really shocked me. I never had such disgusting experience from ICICI bank. Since i hold salary account in ICICI and all the issues were handled immediately. Request you to please look into the issue and take appropriate action against Sneha Kulkarni.

        Sneha number- [protected]
        Branch- Bhandarkar, Pune, Maharashtra
        ICICI Bank customer support has been notified about the posted complaint.
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          I
          iibsmoga
          from Patiala, Punjab
          Apr 15, 2017
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          Address: Moga, Punjab, 142001

          Hello sir/madam

          I, Gagan Bansal partner of incredible institute for banking services, lala lajpat rai market, Amritsar Road Moga

          We have current account with your bank with account number [protected] .
          One of your bank representative Navi Rana comitted with us few months ago for swap machine for our institution at free of cost and he commited us for delivery of machine with in week but today aroud four -five months have gone but swap machine still not installed in our institute.

          Note : Except this your bank has debited amount of approximate Rs. 9200 or 9500 for swap machine 2 -3 months ago

          this is not fair what your bank or your representative comitted with us

          pls refund my amount and cancel my order of swap machine as soon as possible

          Thanks
          Er. Gagan Bansal
          email : [protected]@gmail.com
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            sumankarepudi
            from Hyderabad, Telangana
            Apr 15, 2017
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            Address: Mahbubnagar, Andhra Pradesh, 509301

            Dear sir

            My nane is suman karepudi

            I done a transaction of 30000 on january 11 from the merchant bhuma by using my icici debit card.But after that i have not done any transactions from that merchant.But again on February 17 30000 amount is been deducted from my account.And i rised a complaint in icici bank with SR NUMBER (SR[protected].

            But the response from the customer care people is that same transaction happened on jan 11 was claimed two times from the merchant.But as per merchant response his account is only credited one time.

            But i am not getting any proper help from customer care people.

            Please help me about my 30000 dispute happened on feb17.icici bank is delaying the investigation since 2 months.

            Please help me.Service request number is SR[protected].
            ICICI Bank customer support has been notified about the posted complaint.
            Apr 17, 2017
            Updated by sumankarepudi
            Complaint is not yet resolved.And the response from customer care is not in a proper way.please help me in resolving my issue.

            I already submitted every reply from merchant also.
            Apr 20, 2017
            Updated by sumankarepudi
            Sir please take a action on this .

            Customer care people are not at all taking responsibility as i given complaint on feb 17 .still no prior resolution .please do a auick action on this issue.
            Apr 30, 2017
            Updated by sumankarepudi
            Still not getting any clear updates ..all they saying is wait for more time.even they are not responding timely.All are so dissopointing things.please help me.
            [protected]
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              A
              Archanrai
              from Bengaluru, Karnataka
              Apr 15, 2017
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              Address: 560034

              I have applied for the credite card offline, I got two Emails to my offical mail ID, immediatly i have riplied to that mails till now I didnot get any intimations regarding the Credite card application, even I am not able to track it online.
              First mail with application number was: [protected].
              Second mail with application number was: S[protected].

              How to track my application status next
              ICICI Bank customer support has been notified about the posted complaint.
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                K
                Kamaljeetsingh Heera
                from Pune, Maharashtra
                Apr 14, 2017
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                Address: Pune, Maharashtra, 411030
                Website: [email protected]

                I had received a refund from amazon two weeks before.i have already sent mail to [protected]@icicibank.com.i haven't got any response from their side.contacted customer care and they say they cannot help.what should i do.
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                  A
                  agrawalamit_ani
                  from Mumbai, Maharashtra
                  Apr 14, 2017
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                  Address: Thane, Maharashtra, 401105
                  Website: ICICI bank

                  My credit card number is 43755XXXXXX7007. I wish to inform that I have never applied for credit card with ICICI bank but without my KYC documents and application form, ICICI bank has issued credit card to me. Last year when I received the credit card, I asked customer card of ICICI bank for blocking the card as I never applied the card. But there was no action taken by the credit card customer care.

                  Last year I applied for housing loan and submitted my KYC documents with Mr. Rameshwar Rana Mobile No. [protected] (Andheri East Branch) & Mr. Praveen M.No. [protected] (Andheri East). I dont know how these guys has misused my KYC documents and issued credit card to me. Now I have received a credit card statement with a payble amount of almost 1100 rupee as a renewal fee and interest. I spoke to credit card customer care and requested them to block my card as I have never used the same and never applied the same and also requested them to waive my amount. But I have not received any response from ICICI bank. They are continuosly sending me notice for payment of charges.

                  Request you to help me to resolve this issue.

                  My contact number is [protected].
                  ICICI Bank customer support has been notified about the posted complaint.
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                    D
                    deep1434
                    from Mumbai, Maharashtra
                    Apr 14, 2017
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                    Please change my mobile no. [protected]
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                      R
                      Ritesh kr sinha
                      from Dimapur, Assam
                      Apr 14, 2017
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                      Address: Patna, Bihar, 800001
                      Website: Www.icicibank.com

                      I Ritesh kumar sinha had applied for personal loan in icici bank and loan disbursed in my account without my knowledge and 2754 amount deducted from loan amount for loan surakhasha even i talked with concern person so many times who processed my loan application but he also not giving any answer and i did not received any call or message from bank end regarding to charges.
                      So please request you to all kindly look into the matter.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        I
                        iasba
                        from Jorhat, Assam
                        Apr 14, 2017
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                        Address: New Delhi, Delhi, 110092
                        Website: [email protected]

                        I have purchased warrant no[protected] in the name of my son Ishan Agarwal (Presently known as Vanshaj Agarwal) during 1999. But no communication is ever received from Co in this regard. Co is slept after taking our money which is very regretful. They even forget to communicated for maturity. But uptill now we have not received the refund. Yours faithfully,
                        CA Sheo Bhagwan Agarwalla,
                        S B Agarwalla & Co
                        Rotary Road, Dibrugarh - 786 001 Assam
                        ICICI Bank customer support has been notified about the posted complaint.
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                          V
                          Virat Badshah
                          from Delhi, Delhi
                          Apr 14, 2017
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                          Vehicle no.-dl7san-6603
                          Colour-purple
                          Class-motorcycle
                          Mfg. Cd-tvs motors
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                            pranay.modi121
                            from Delhi, Delhi
                            Apr 14, 2017
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                            Address: Mumbai City, Maharashtra, 400051
                            Website: www.icicibank.com

                            Dear Sir
                            -On Date[protected] one unwanted transaction make to merchant Linkedin.com
                            after this there is Rs.22, 800 deduct from my bank account then after i contact with bank the told me we have to block your card and they blocked my debit card.
                            -After this i contact with merchant and told them this is unwanted transaction so they made successful refund for my 22, 800 but due to my debit card blocked the amount is not credit in bank account.
                            i again contact to bank and told then this problem but they are do nothing
                            ICICI Bank customer support has been notified about the posted complaint.
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                              N
                              Neerajakshulu Naidu
                              from Arcot, Tamil Nadu
                              Apr 13, 2017
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                              Website: Www.consumercomplaints.in

                              I am kavya neeraj my certificate numbers are 18232 and 18233 my distinctive numbers are 22545 and 225456. My redemption date is 28 April 2017.I request u to remedy the face value of my two bonds in my bank account given below.
                              Account no : [protected]
                              Bank name Punjab national Bank
                              Tirupati
                              Ifsc code no punb0419800
                              And my house address is follows
                              Dno 20-49-s4-808 sreenivasanilayam apartments subash Nagar Tirupati..i[censored] are sending any check plz send it to above address
                              Contact no [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
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                                K
                                KrishnaChinnasamy
                                from Delhi, Delhi
                                Apr 13, 2017
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                                Address: Coimbatore, Tamil Nadu

                                I have opened the fixed deposit for inr 49, 999 on[protected]; deposit type - traditional plan; period - 3 months; auto renewal-unlimited.

                                When i check the deposit amount it shown as inr 49251 and also when i try to close the fd it says "lein marked on fd/rd".

                                Please let me know why the deposit got reduced? And why i am not able to close the fd?
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  soupan
                                  from Chennai, Tamil Nadu
                                  Apr 13, 2017
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                                  Address: Kolkata, West Bengal, 700127

                                  I have been using ICICI bank credit card since last 10 years.
                                  I don't face any issues as I pay the bill within time.

                                  The problem stars once I spoke to the customer care to get my card replaced, as due to high usage the physical card got damaged.

                                  I have only asked to replace the current platinum card I am using. As usual nowadays bank people are ready to mis-sell once you contact them for any damn reason.
                                  I was told that Ferrari platinum card will give more rewards points against my purchases. When I have asked for document she asked me to check the ICICI bank site.
                                  I have confirmed her for the new card of Ferrari platinum.
                                  The request got lodged vide no. SR[protected], by Sheeba Mousheen.

                                  I have checked the details in ICICI bank site & found that she has mis-sold the card to me. Within 30 minutes I have called the customer service again.
                                  This time Ms. K Uma took the call. I have given her the entire details & asked her to cancel the previous request. She has confirmed me the same.
                                  Accordingly she has placed a new request of getting my old card replaced vide SR[protected].
                                  I have taken by surprise to see that I have been charged for the new card in my bill dated 12th April'17.
                                  I have called the customer service desk again to get all my requests cancelled.
                                  Further I have started getting SMS from Blue dart that they are trying to deliver both the cards. Which got undelivered, as my old address has not been changed.
                                  I am pissed off & irritated by the service quality of ICICI bank.

                                  You are requested to pay me for the harassment & went through & for wrongly charging my credit card account & for the mis-selling.
                                  This is the quality of service given by ICICI bank.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    K
                                    kamalroykk
                                    from Delhi, Delhi
                                    Apr 13, 2017
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                                    Address: Mumbai City, Maharashtra, 400078
                                    Website: Www.icicibank.com



                                    ​this is inform you that i am holding current account and saving account with icici bank for last 10 years, i never had any issue so far until, i applied for home loan in ICICI, its been more than 20 days since i applied the application, almost every day i am following with icici team to know the status, i must tell you, that it giving me impression that as if i am dealing with govt departments​...not getting any updates

                                    my flat seller is desperately after me... i need to know the status at earliest, Accepted or rejected, as i have deadline to meet i cant wait for long... time is running out...

                                    i hope you understand

                                    thanks for anticipation in advance

                                    ​home loan application no.. 67817102​
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      xpadma
                                      from Chennai, Tamil Nadu
                                      Apr 13, 2017
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                                      Address: Chennai, Tamil Nadu, 600088
                                      Website: icicibank

                                      I have a icici credit card but it is never used. I received a call and a lady who was at the other end said she is calling on behalf of icici credit card division. As you are using our credit card and having maintained a good track record of your credit card and having earned reward points in your account and she asked my debit card number in which they can give the credit. I said i don't want any reward point and i actually want to block the credit card for which she said after crediting the reward point they will do so. But as i totally refused she asked me to give my credit card number so that she can block my card and i read out my card number. Further she said
                                      Tated that an otp has been sent on your mobile and requested for confirmation of same and i too read out and this happened for 3 times. Finally she said your card is blocked. Recently i got a credit card statement in my mail and i was shocked as i never used the credit card from the date of issue. Then i went to the nearest icici branch and bank is saying that transaction is done in secured environment and i had shared otp, dob and cvv. But i never shared dob and cvv to anyone.

                                      Further four transactions were done on 27/02/2017 towards idea payment, mumbai and the amount is rs. 4, 770/- each time totalling to rs. 19, 080/-. The transaction details are as under
                                      1. 27/02/2017 - 75425317058340486500620 - idea payment mumbai in 4, 770.00
                                      2. 27/02/2017 - 75425317058340486500422 - idea payment mumbai in 4, 770.00
                                      3. 27/02/2017 - 75425317058340486502170 - idea payment mumbai in 4, 770.00
                                      4. 27/02/2017 - 75425317058340486502667 - idea payment mumbai in 4, 770.00
                                      I asked the bank how they got the statement as my card is already blocked and they said it is not blocked and then i insisted the bank to block the credit card and they said it can be done temporarily till the due payment is made. But i cannot settle any amount as i have not made any payment and i have not at all used this card. When the bank persons are calling me regarding this due settlement, i told them fraud has been using my credit card and it is under dispute. Kindly help me to settle this issue.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 25, 2017
                                      Updated by xpadma
                                      Kindly let me know the status of my complaint? Still I am daily getting phone calls from ICICI and also the due amount has been increased from Rs. 19080/- to Rs. 21081/- including interest or penal charges what so ever they may denote. Let me know how and when this issue will be resolved as it is a mental agony to me.
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                                        B
                                        Bunty lama
                                        from Kolkata, West Bengal
                                        Apr 13, 2017
                                        Resolved
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                                        Resolved

                                        Employee rude behaviour

                                        Address: 700156
                                        Website: Icici bank kolkata

                                        Hi! This is Bunty here and i would like to make an complain to this guy named anand raj (te-no- [protected])employee of your firm who reacted with ridiculous behaviour being very rude and even hung up the phone in the my face as i was asking for atm activation so for sure i will not let it go easily until this fellow apologise for his pathetic behaviour.Hope i will be getting a good and fair response from your firm....
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