ICICI Bank Complaints & Reviews

I work for an mnc and i have my salary account with icici for 8 years now. I had an emergency i thought i will apply for an personal loan for 1 lakh. I have called up the call centre and they sent an agent for document collection. I have handed over my documents and signed the application form on 8th may. They said that my loan will be approved in 2 to 3 days.

It is been 10 days now and i haven't got any acknowledgement on my application or the money credited. I tried calling up the phone banking and they gave me an number in which no-one is answering. I called up the folks who collected my details on the phone and the guy (Girish) who called himself as the manager of dsa was very rude. He asked me to wait till icici calls me back. He was talking like as if he was doing me an favour.

I am frustrated with the level of courtesy these people show towards their customers. I wanted to cancel the loan application now and i am stuck as no one knows loan application number. I am planning to move my salary account to axis bank now.

This is my contact number : [protected]

I received a defective expression debit card 3 days back. I complained on email, had chat but no positive result. The numerical in squares on reverse of debit card are not readable and i can't use such a defective card. I am asking for a free replacement and icici bank just does not ack the complaint
Is icici bank services so poor or someone is deliberately trying to harras a lady. My icici s/ ac no.[protected].
Mrs gita kapur

My A/c has been debited Rs.11.50 on 18.05.2017 on account of Surcharge MCC 5541 dated 12.04.2017. for fuel at petrol pump.
How can ICICI bank debited surcharge on fuel to my account without my knowledge and that too after one month.

ICICI bank is discouraging customers to use Debit card and going cashless at POC. Please resolve this issue, this is not the first complaint in this issue, I have seen number of complaints by people on the same.

Thanks,
Manmeet Singh

My name is baban kumar singh from noida. On 18 may i rcvd. Credit card bill with an amount of rs. 6608.59. Transaction held on 24.04 is fake as per my understanding. I didn't do any transaction on that day. I phoned twice at customer care but not get any positive reply. Can u help me u to find out this transaction is ok or fake. I don't know but any one has stolen money from my credit card and paid to mops-sbc-cr-card-e mumba. Will you please help me to get hold of this person and try to get this money back. Please help me i am desperate! Thank you.

Hi,
This is Ram Mohan, i recently applied for loan with ICICI the process is too slow its been 5 days i have submitted all the documents.
they approved very less amount with 15.6% interest
i rquested for 6lkhs with 14.58 interest in online through ICICI site and they approved 3.72 and all verifications are done.
After approval the concerned manager and executives are not even answering my call, this how you treat a customer that to i have my salary account with ICICI and the verification is 4days and trust you have on customer is minimal
They mention 72hrs for processing now its been 5days and it is becoming hectic, i am taking tensions for your irresponsibe behaviour.
i requested them for minimum approve 5lkhs and still no response from bank
loan account:67999767

Thanks,
Ram Mohan

Dear Sir/Mam,
The situation of your Alpha Commercial Branch, Greater Noida is very pathetic and nobody is ready to work and not ready to listen, even other government banks are not so poor in their services as you are. I am visiting continuously in this branch to reduce the rate of interest from the date of my first visit i.e. in the month of January 2017 but nobody is ready to handle my case. Always they are saying that we are not getting approval from our heads. Kindly see in the matter otherwise I will be bound to transfer my both loans in any other government bank.
I, Dr. Manoj Kumar Agarwal, took a home loan in two accounts- LBDEL[protected] & LBDEL[protected], from your ICICI Bank. In the month of January 2017, I went to ICICI (Alpha Commercial Branch, Greater Noida) to reduce the rate of interest from 9.5 to 8.5 because you have reduced rate of interest on home loan to 8.5 in the month of January 2017 but they always said to me to come in the next month and we will do it. After so many visits and requests now I got two letters of reduction of rate of interest from April and May 2017 while I am requesting from the month of January 2017. Kindly reduce my rate of interest in both the account numbers from the month of January 2017.

Regards
Dr. Manoj Kumar Agarwal
Mob. No. :- +91-[protected]

I am holding ICICI saving account[protected] using as my salary account from past 6 Years.
Recently I realized my Sur Name spelled incorrectly because I submitted voter Id and Pan card as proofs at the time of opening the account. Voter Id itself contains incorrect Spell, So I updated Voter Id Name with Correct Spell and visited my Home branch Begumpet Hyderabad with Voter ID, Pan card, Adhar contains correct Name but ICICI bank not accepted my request and they are suggesting me to close the account and open a new account.

All the my legal Proofs Pan card, Voter ID, Adhar, My education Documents and Passport are having Right Name but ICICI is not accepting any one of this documents as proof to make it correctly. Simply they are saying at the time of account opening You submitted the proof have incorrect name we considered it.

Please consider it as High Proiority I am seeing so many people are facing the same issue with ICICI bank. Other Banks are accepting same requests I don't know why it is not happing with ICICI.

On 17May, 2017 when I made attempt for payment to flipkart using Phonepe UPI linked to my ICICI account. The transaction failed / cancelled for two times. But my ICICI savings account is debited with amount of ₹ 1438/- debited for the failed ransaction. So I kindly request you to refund the amount deducted for failed transaction.

The two cancelled / failed Phonepe UPI transaction ID are as follows

1. P1705171011385388062434.. another cancelled transaction ID is
2. C1705171010550028062178.

the Icici transaction Id for the deducted amount of 1438/-... The No. is UPI/[protected]/[protected]@ybl. Please kindly do the needful at the earliest.

My name is vishal narkhede. I hold a saving bank account in icici bank with account no as[protected]. Today there was 2 fraud transactions from my account in favour of ips db _04/15/2017_dfs india with 2 different amounts (2594.94/- and 2658.23/-) rupees. Please help me revert this transaction as i have not made any such transaction.
In the statement only below details are present,

In my statement it is mentioned as

17/05/2017 17/05/2017 ips db _04/15/2017_dfs india 2594.94
17/05/2017 17/05/2017 ips db _04/15/2017_dfs india 2658.23

Desirable resolution : request refund amount

We were hgolding two certificates of mmb99 in the name of Ms Shubhi. The certificates no.14592 and 14593 which were redeemable on 28.04.2017 and the payment for which was received after deducting income tax and on the different bank. The said cheque was sent back to you, on 2.5.2017 The copies of Pan Card and Form 15G were sent alongwith the redumption form giving details required for payment which was received in your office on 15.04.2017. You are requested to send the cheque or credit the amount in the payee"s account at the earliest possible. Please acknowledge receipt at e-mail address i.e.[protected]@gmail.com. THANKS AND AWAITING AN EARLY ACTION.

Hi Team,

Hi Team,

I am totally disappointed with the procedure followed by your side. Without intimation, you pupil applied/deducted the CPP amount in my credit card.

This is unprofessional behavior. Continuous writing the email, no one is ready to communicate with me.

same problem i faced in the previous year. ICICI pupil told me that if i have to continue CPP program, ICICI bank will ask firstly to me before deducting but no procedure followed and amount deducted/applied in my credit card which is fraudulent behavior.

Please cleanup my credit card otherwise i will never use any ICICI bank facilities in future.

Regards

Santosh
[protected]

Dear Sir/Madam

This is to bring your kind attention that I requested for my ICICI account closure about 2.5 months back and i got a message for DD issuance on 20th March but until now I've not received the closure proceeds

Some History

Since I work in gurgaon, I made the closure request in DLF cyber city banch, Gurgaon though the account is in the base branch Rohtak - Ashoka Rd. I made several followups with ICICI customer care but didn't receive the DD. On 15th Apr, I got a mail that Duplicate DD was issued.

Note: They lied about it and below are the details

I randomly checked with DLF cyber city branch on 26th Apr and they confirmed that they have received one DD. I wasn’t sure if this was original DD or the Duplicate DD
And, Ideally this DD should have been dispatched to my Home as requested with the branch
Anyway, it got rejected when it went through clearing since it was original DD

Now, when I called up Rohtak branch, they informed me that duplicate DD was issued and dispatched on 25th Apr and not 15th Apr as originally communicated

I’ve been regularly following up with cyber greens office but they have not yet received the DD

I am very much disappointed by ICICI executives' unprofessional behavior. It seems that ICICI rohtak branch is purposely withholding my closure proceeds
Not only I am loosing daily savings interest on this amount but these guys are giving wrong information and displaying a very callous attitude in this regard

I request you to please look into this and do the needful

Issues are as follows:

Merchantcare customer service representatives have no initiative to help the customer, even if the customer has clearly said that we will terminate the business with ICICI if the issues are not resolved.
3 months now that a vague System Utilty Fee is being charged, which INR 1 / transaction. We are a canteen operation wherein the amount per transaction is very low (approx 50 rs to 100 rs) but the volume is very high ( Upwards of 1000 transactions a day). This System Utility Fee is not affordable for this business model. This being charged over and above the MSF & Rental. The same was explained to the relationship manager (who refused to divulge her name although repeatedly asked), whose only response was that nothing could be done about it and that other banks are also charging the same. After a lot of research, conclusion is that neither HDFC bank or Yes bank is charging any such System Utility Fee. These charges have translated into a straight debit without any approval from unique hospitality of sometimes more than 1000 rs per day over and above the MSF. This is definitely not in line with our PM’s cashless India objective.

Hi, i have taken a personal loan in icici bank as balance transfer for 8 Lakhs.
amount got credited 4.02 Lakh and for the remaining amount they have made a DD on April 20, 2017. Nobody has responded on this till May 15th. Now i am getting calls from ICICI Bank people to take the DD. Because of this delay i have paid April EMI in CITI bank with interest, again, if i want to close this loan they are asking additional charges amount. From April 20 to till date its 27 days and again, +4 working days amount. if i don't submit the DD Before 25th they are going to deduct May month EMI as well. again, in ICICI Bank my EMI will start. whenever i called to sales person he never pick call and sometimes he pick the call and didn't speak properly.since, it is a delay from ICICI Bank, you people have to pay additional interest to me effective April 20 to till the date i receive DD In hand. i cannot pay EMI amount two places with additional charges. Sales person is telling forgot to handed over the DD to me that is also worth of 4Lakhs amount.

i visited the Bellandur and Bommanahalli branch today but there is no use at all. there is no people to talk to me on personal loan query.
please pay the 30-34 days additional charges amount or else please take back the loan amount what you have credited to me. i called to customer service and raised the query but it (Relation ship manager) was closed without responding to me on this. so, again i raised one more query lets see how and what they will update in the query. i don't have time to fight with you please help me to come out of this. i never mainatain any relation ship with you people. after knowing it i did a mistake. please do it and call me on +[protected].

I added money in my wallet, money was deducted from my bank account but the not credited in phone pe wallet. It's showing pending transaction from last 2 hours. Forget about customer service, it is the worst one i have ever seen. Sent main, message, requested for call but nothing works. And lot of such complaints are already there in reviews of app store. Please be aware.

Dear sir/madam,

My self muthupandi i have using the for icici bank. Rs.52000 over due to my credit card.

Last three months im not pay the minimum amount also. Due to accident and i have missed my credit card.

Please give one month time for payment of credit card.

Another one request to you please don't debit the money from debit card.
Next month my marriage after my marriage i will pay the od amount.

This is for your kind information and positive reply please.

If any kindly call undersigned.
[protected]

Sir,
I had applied for icici home loan on 09.03.17 with id reference [protected]. After completion of documentation/verification, my loan no. [protected] amounting to rs. 25 lacs was sanctioned on 28.04.2017. I got a message that "dear customer your mortgage loan application no 67896759 has been approved by icici bank. For disbursement please contact your sales representative".
Accordingly, i contacted my sales representative (I. E. Ms. Ankita mahajan) through loan counsellor. But it is very unfortunate that despite frequent requests, she has not issued me sanction letter till date. She is adopting dilly-daily as a result, my deal is on the verge of cancellation and my token money is also going to waste. If it happens, ms. Ankita mahajan will be responsible for my loss of money.in these circumstances, i will be compelled to take legal action against her through proper forum. It is requested to look into the matter immediately.

Thnks
Birju kumar
[protected]
Aso, admn. Vigilance unit, ministry o[censored]rban development, goi, new delhi-110011.

I recently applied for a 5L personal loan in ICICI Bank online. A representative visited my house and collected few documents and then asked me to sign in the application forms he showed. He then asked me to give me 2 cancelled cheques. I thought all these are a part of ICICI banks application procedure. When asked about the interest percent he said they will verify my details and let us know how much interest rate I am eligible.

Later after 2 weeks I received a call from ICICI bank saying that my loan has been approved. The phone representative instead of explaining me the loan details, was asking me to share another copy of my ID card, becase the previous one was not clear. I broke him in the middle and asked him to explain me about the loan details first. He then said the loan was approved for interest rate of 16.99%. Which was extremely high compared to other banks where I applied.

I asked him to see if they can reduce the loan interest rate, but he denied. I said, ok I will let u know if I am interested, currently I am not interested with your loan offer and hanged the phone.

Three days later, I recived a msg from bank stating my account has been credited with 4.8L roughly. And I realized the ICICI bank has dispursed my loan. I immedietly called the customer care and explained them that I was not interested in the loan for such high percent. They registered a case.

But the representatives, the relation manager etc. Everyone denied that I didn't approve the loan, nobody asked me that if I approve their interest rate. The representative manager gave me 2 options. 1 to continue the loan and he will reduce the interest later after few months or another to cancel the loan paying 5% charges.

I tried raising the case at banking ombursemen and also at ICICI greviences, but everyone denied my claim. I had to pay Rs.60k additionally from my pocket to close the case, for the processing fees + cancelation charges.

Not provide the cheque book and debit card plz I am open the salary account, account are active but not provide the account no. Branch name plz contact me urgent [protected]/[protected]
Because all detail will be send our company my salary are hold last one month plz contact immediately I want to urgent requirement plz send the this. Week all my documents urgent and call me urgent not provide the proper solution this time I am waiting

I'm recharge special my bsnl no [protected] amt 148rupees but not recharge successful no refund my account already 3 times same situation but not interest small problem but continuously i'm not like... Banking service very poor what u want money or customer relationship..... Customer care no i also contact pls speak english r hindi i'm tamil so ur bank customers confirm know hindi r english yes...