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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 722

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D
Dnyaneshwar Kolhe
from Mumbai, Maharashtra
Apr 4, 2017
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Address: 400097
Website: [email protected]

For what purpose 30000 rs. deduct my bank account, give me the statement of that & whichever we swap the cards that money which account you transfer.
give me the details of that.
i have no massage to transfer of settlements and no massage to collect money to my account.
please do this needfully.
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    SantoshDeshmukh83
    from Noida, Uttar Pradesh
    Apr 4, 2017
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    Address: Pune, Maharashtra, 411014

    Dear sir/ma’m

    Greetings!!!

    Subject: complaint against icici bank

    I am here writing complaint against the icici bank. I had made a transaction of 29840.51 from icici bank debit card at reliance digital phoenix market city pune on 7th oct 2016 and have been told there was a 10% cash back offer.

    I've been told that cash back amount will be credited back to my account in next 90 working days but it never got deposited and when i raised a complaint for this and bank provided a service request no - sr[protected] on 28th march 2017 and said complaint will be resolve next 2 working days. After completing 2 days i've been told that i am not eligible for cash back offer.

    Pls provide the justice.
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    ICICI Bank customer support has been notified about the posted complaint.
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      V
      Vijay.Pal
      from Delhi, Delhi
      Apr 4, 2017
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      Address: 221006

      Sir, I 'VIJAY PAL' having an account in ICICI BANK branch Greater Noida. My acc no is[protected].One of my friend deposited 7000 rs from Varanasi in my account but I got Rs. 6827.50 so total 172.50 rs has been deducted as an "anw charges" but as I know within India we can have n no of transactions till 50000rs without paying any anw charges. Intercity tax can be applied there but it would not be like 25.It should be maximum 50 rs.. so it's my humble request to you that please help me out to refund my money which has been deducted as "anw" cgarges by mistake by ICICI bank staff..for this I'LL be very great full to you...(currently I M living in Rajpura, Punjab)
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        arulprasath.a arulprasath.a
        from Mumbai, Maharashtra
        Apr 4, 2017
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        Hello there,

        Last month i have discussed with one assist customer care no for deactivation of 1799 plan and they registered the complaint then told to me our team members talk to you but no calls received from one assist but yesterday i have got a debit message of ICICI bank the amount of 1799 against one assist id SR[protected] without my permission so i want to back the debited amount in my account.

        My account no:[protected]
        One assist I'd no:SR[protected]

        Arulprasath A
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Arulprasath,

        Greetings from OneAssist...!

        We are unable to trace your membership with the given Service Request number. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

        Looking forward to hear from you.

        Regards

        Deepali

        Team OneAssist
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          K
          ks dolera
          Apr 4, 2017
          Resolved
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          Resolved

          Address: Jamnagar, Gujarat, 361008

          My self regular customer of icici bank since many years, in my last statement of credit card No [protected] dated from 21/02/17 to 19/03/17 showing late payment charge 750.00, service tax 112.50, interest 1494.08 and service tax 224.11
          total amount Rs 2570.69
          My due date was 10.03.2017, My self submitted cheque no.401423 of Rs 26315/- to your bank on due date 10.03.17 but due to three day holiday 11/03, 12/03, 13/03 cheque cleared on 14/03/2017, they imposed late payment charges and interest on my credit card.
          they replied me through mail that they unable to reverse my amount.
          it is requested to you kindly help me to reverse my amount of Rs 2570.69 from bank/ give necessary guideline.

          thanking you for your support.
          May 5, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Mar 30, 2017
          ARUN SAWLE's response
          Account no.[protected]
          Verified Support
          Apr 04, 2017
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          My accounts is got fozen, branch said due to unavailablity of PAN CARD then I have submitted my pan card to the branch but its 15 days away no body's giving right answer from branch as I have to pay somebody on urgent basis. Is it this much tough to use my own money in this bank I knew it..now plz help me and unblock it..

          Regards
          Vimla sawle
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            T
            from Noida, Uttar Pradesh
            Apr 4, 2017
            Resolved
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            Resolved

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            Dear Sir,
            The undersigned had taken Four no of bond for Rs 5000/ each. this is matured on 5.10.2003. Till this date I have not received the matured money. The details of Bond is given below;
            Bondholder No. :[protected]
            Certifcate No. : 171659
            Name of Bondholder: Tulsi Prasad Chandrawanshi
            No of Bonds: Four
            Distinctive No :[protected]

            Please send the money to my bank amount for which details is given below;

            Bank Name : Punjab and Sind Bank
            Branch : NTPC Sector-24, Noida
            Account No. : [protected]
            IFSC Code : PSIB0001029
            Thanks,

            Tulsi Prasad Chandrawanshi
            Email: [protected]@yahoo.com
            May 5, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 04, 2017
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vikassangal
              Apr 6, 2017
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              Address: 560076

              Hello Sir/Ma'am

              Since Jan-2016 i am in US and did not visit India till now.

              In the month of Jan-2017, there were around 6 transactions made on my ICICI credit card of amount 62K rupees. I contacted ICICI bank and inform them for this fraud and asked to block my card immediately. ICIC bank did the same and logged a complain # SR[protected] for this dispute and inform me that there is no need of paying the amount.

              Also while I was discussing with bank and automated alert received for these transactions I came to know that these transactions were made through Credit Card XXXX6028 which I never received and also I never ordered any new card as I am in US since Jan-2016. I am still having my card # XXXXXX0004 with me and this is not even expired yet. Bank does not have any answer of it and they are not willing give me this information.

              Since last 2-3 weeks I am getting continuous emails form the Bank and asking to pay this amount. When I contacted Bank again I got the answer that this dispute has been resolved in favor of Bank and I have to pay this amount. And when I ask the reason they said they cannot disclose that information.

              Then I escalated the case to next level where I got to know that this case has been close without any resolution as I am not in India and I have to pay this amount. When I further denied to pay this amount they told me for now you pay this amount and once you are in India open a new dispute for the same.

              I am getting continuous emails and phone on India number (which is with my brother) due to which myself and family going through mentally harassment.

              No one from bank is listening my part and forcing me to pay this amount. How come bank can do this to me?

              Please help here.

              Thanks
              Vikas Sangal
              +[protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                Sana Mir
                from Mumbai, Maharashtra
                Apr 4, 2017
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                Address: Thane, Maharashtra, 401107

                Recived my coral debit card on 31 march 2017 and also recived uber voucher which was valid till 31 march 17 on the same day
                I called customer care on 31 march night and informed they said it's yearly closure time asked to call 2 April
                Today I called n spoke to Sumit from customer care he asked me to send voucher copy to this email address
                Please check and do what is right
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                  V
                  vinaya Acharya
                  from Mumbai, Maharashtra
                  Apr 3, 2017
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                  Address: Mumbai City, Maharashtra

                  Dear Sir/ Madam,

                  This is regards to our loan closer with account no # LBPVL[protected].

                  The bank in which we have transfer the loan account is the Axis Bank and they have provided me the pay order of the outstanding amount on last week of March 2017.
                  The outstanding amount was confirmed by your representative at ICICI bank Vashi branch through the Foreclosure statement as on 23rd Feb 2017.

                  Today I visited to ICICI (Vashi / Panvel) branch to submit the pay order, that time they refuse to accept the pay order and told me to put the new request for Foreclosure statement which will take additional 15 working days.

                  But before that, there was no intimation to us that we need to produce the latest Foreclosure statement which will take 15 days for settlement. if that was the case, your customer support need to inform us and he should have provided the statement accordingly, because he was aware of our requirement the impact of this is that our current EMI will get bounce and we will be in defaulter list because of yours representative miscommunication

                  Kindly help me as soon as possible as my EMI date is 10th of every month. If it is not happen then I am liable to pay the EMI for the same loan amount to both the financial institution. This will lead to huge financial loss to me without my mistake.

                  Kindly help to come out of this financial trap by providing latest Foreclosure statement and accepting the pay order in order to release us for the loan formalities
                  Anticipating your response at the earliest

                  Thanks and regards,
                  Vinaya Acharya
                  ICICI Bank customer support has been notified about the posted complaint.
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                    R
                    ramH
                    from Mohali, Punjab
                    Apr 3, 2017
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                    Address: 600091
                    Website: icicibank

                    I am an icici 3 in 1 account holder. On 3-april-2017, i went to get a gift card to madipakkam, chennai branch. They informed me that there was no stock and redirected me to velacherry branch. I went there asking for directions, and informed them that i was directed by madipakkam branch to their branch. After 15 mins of waiting, i was told that they also were out of stock.

                    I then requested them to let me know which branch would have it as i had collected money from many ppl and had committed to get a gift card in time.

                    The velacherry branch staff spoke over phone and asked me to go to jagannadhapuram velacherry branch. They told the i would surely get a card there. I went there also. The staff there, causally replied they did not have gift cards. I informed them that i was sent there by velacherry branch staff, and that i was going from one branch to another, and this issue was sensitive, but they simply replied that there is some miscommunication and suggested me to call customer care, without any apology. I failed to get the gift card in time and am embarrased and really upset now.

                    I have been with icici for close to 9 years as a privelege customer and this is how i got treated by the jagannadhapuram velacherry branch staff. Shame! I hope some body in icici is taking note of these complaints and take corrective action.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      Pradipmh
                      Apr 3, 2017
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                      Address: Hyderabad, Andhra Pradesh, 500090

                      Dear sir,

                      Hi, this is pradip himmat mahale, complaint is regarding, i have applied personnel loan in the icici bank for balance transfer loan as i have taken other two loans in hdfc bank & wants to close the same.

                      My personnel loan no. Lphyd[protected] it was approved in feb month itself for 350000.

                      Complaint is that during initial discussion, icici bank has offered & agreed to provide loan on interest rate is 11.29% however after discussion with customer care said the interest rate is 11.69% but when checking the emi amount is 7779 rupees is not suffice the 11.69%, the interest rate goes above 12 %

                      Most critical things that, before sanction of the loan nobody has been discussed with me, no agreement has been signed off till date. Further banks (Icici) customer care executive said that your loan cheques (For bt) no. 419150 & 169964 has been dispersed, but not yet received to me & what is the process to getting the cheques not clearly discussed.

                      During initial discussion, 11.29 rate of interest agreed, further foreclosing charges after 12 month will be nil however now they saying that 4 % will be charges, this means it miss leading the agreed communication.

                      Recently i have complaint to icici bank 5 times, but nobody has replied to mail.

                      Request to intervene to solve the issue. You can reach me on [protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      Apr 10, 2017
                      Updated by Pradipmh
                      Yet No calls, received from ICICI bank FYI & further action pls.
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                        A
                        Abdul9899494620
                        from Gurgaon, Haryana
                        Apr 3, 2017
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                        Address: Gurgaon, Haryana, 211010

                        Hi,

                        My ITR refund is credited to wrong account number.

                        Esc sequence/utr no.- [protected]
                        Settlement date- 24/11/2016
                        Micr/ifsc code - ICIC0000610
                        PAN CARD number- DKMPS2318E

                        Wrong Account number[protected]

                        Correct account no.[protected]

                        I escalated this to ITR department and they already escalated [protected]@icicibank.com with several reminders but no response .

                        Kindly process in correct account number.

                        Rgds,
                        Abdul Mobeen Siddiqui
                        [protected]
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                          B
                          bharat@9473
                          from Delhi, Delhi
                          Apr 3, 2017
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                          Address: Madhubani, Bihar, 847211

                          Sir
                          I am talking about Madhubani ICICI Branch. In 2010 he show me some policy for double an amount after 5 year.Then I open two policy .i paid 25000 for first premium for first policy and 20, 000 for first premium for second policy.
                          After paid those amount he provide me bond paper for both policy .then i continue paid next two year premium of both policy.
                          when its complete five year then he provide me check of 27, 000 and tell me next remaining amount will be paid after two year.
                          when two complete then i call him and talk about my policy then he told me your policy have some problem.
                          He told me you second premium did not show then i told him its your fault then he give me so many excuse .
                          After some pressure he return my second premium amount but my policy are closed and can not get more amount.
                          so please help me
                          i already paid 75, 000 for first policy and 60, 000 for second policy.
                          After some pressure he give me only 27, 000 +45000.
                          he also transfer in ICICI Darbhanga branch.and also branch manager support him.
                          His name is Umesh safi
                          I have fake receiving and some audio recording.
                          so sir please help me i belong to middle class he just play with me and my money.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Apr 03, 2017
                          Updated by bharat@9473
                          My mobile number is [protected]
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                            S
                            s.kiushu
                            from Ingraj Bazar, West Bengal
                            Apr 2, 2017
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                            Address: Dimapur, Nagaland

                            Please let me know my insurance premium account balance sheet of policy number[protected] because i was discontenue for payment of premium on domestic problem for the last few years but i want continue to deposit premium payment so wants to know my balance sheet if previous deposit is accountable or not or how
                            +1 photos
                            Apr 02, 2017
                            Updated by s.kiushu
                            why not showing balance sheet
                            I applied for the icici credit card.It got returned few days ago but I am getting bills with some processing fee and interest etc.
                            even after many follow up on mail i did not get my credit card details.
                            how can someone pay the billed amount without the credit card number..
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                              satran2017
                              from Mumbai, Maharashtra
                              Apr 2, 2017
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                              Address: Thane, Maharashtra, 400605

                              Hi
                              The following was deducted from my account... What are these?
                              Please explain.

                              My account is with icici thane branch

                              16/05/2016 - bil/[protected]/nchgrs2.50strs0.36 29.86
                              23/09/2016 - bil/[protected]/nchgrs2.50strs0.38 6503.88
                              29/10/2016 - bil/[protected]/t chg rs10 st rs1.50/[protected] 3237.52
                              29/10/2016 - bil/[protected]/t chg rs10 st rs1.50/[protected] 1557.5
                              21/11/2016 - bil/[protected]/nchgrs2.50strs0.38 30.88
                              18/01/2017 - bil/[protected]/nchgrs2.50strs0.38 2878.88
                              09/03/2017 - bil/[protected]/nchgrs2.50strs0.38 10002.88

                              Regards,

                              Sateesh ranade
                              ICICI Bank customer support has been notified about the posted complaint.
                              Despite unsubscribing from My Money my account was not deleted and subscription of Rs 345/- continues to be deducted from my account. Customer care only keeps repeating procedure to unsubscribe.
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                                S
                                Shankarch
                                from Hyderabad, Telangana
                                Apr 2, 2017
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                                Address: 560100

                                I did 303 rs recharge on jio sim, from mobile app the amount got debited from my account but recharge not done. The mobile app shows trasanction completed immediately and deduct the amount. But i didn't get any confirmation from operator. Please refund money and take seriours action against the bank to not harras their customer. What is the reason to deduct amount from account without confirming the operator.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  shiran2017
                                  from Mumbai, Maharashtra
                                  Apr 2, 2017
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                                  Address: Thane, Maharashtra, 400605

                                  Hi
                                  The following was deducted from my account... What are these?
                                  Please explain.

                                  My account is with icici thane branch

                                  16/05/2016 - bil/[protected]/nchgrs5.00strs0.73 23702.73
                                  21/07/2016 - bil/[protected]/nchgrs2.50strs0.38 193.88
                                  20/08/2016 - bil/[protected]/nchgrs2.50strs0.38 281.88
                                  21/10/2016 - bil/[protected]/nchgrs2.50strs0.38 2231.88
                                  25/11/2016 - bil/[protected]/nchgrs2.50strs0.38 7030.88
                                  17/12/2016 - bil/[protected]/nchgrs2.50strs0.38 835.88
                                  27/12/2016 - bil/[protected]/nchgrs5.00strs0.75 50005.75
                                  18/01/2017 - bil/[protected]/nchgrs2.50strs0.38 2878.88
                                  09/03/2017 - bil/[protected]/nchgrs2.50strs0.38 10002.88
                                  22/03/2017 - bil/[protected]/nchgrs2.50strs0.38 30.88

                                  Regards,

                                  Shirish ranade
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    sangran
                                    from Mumbai, Maharashtra
                                    Apr 2, 2017
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                                    Address: Thane, Maharashtra, 400605

                                    Hi
                                    The following was deducted from my account... What are these?
                                    Please explain.

                                    My account is with icici thane branch.

                                    21/04/2016 - bil/[protected]/nchgrs2.50strs0.36 2822.86
                                    24/06/2016 - bil/[protected]/nchgrs2.50strs0.38 1728.88
                                    24/06/2016 - bil/[protected]/nchgrs2.50strs0.38 1728.88
                                    21/07/2016 - bil/[protected]/nchgrs2.50strs0.38 2237.88
                                    20/08/2016 - bil/[protected]/nchgrs2.50strs0.38 8638.88
                                    21/10/2016 - bil/[protected]/nchgrs2.50strs0.38 5100.88
                                    17/12/2016 - bil/[protected]/nchgrs2.50strs0.38 4950.88
                                    18/01/2017 - bil/[protected]/nchgrs2.50strs0.38 2150.88
                                    18/01/2017 - bil/[protected]/nchgrs2.50strs0.38 2878.88
                                    02/02/2017 - bil/[protected]/nchgrs2.50strs0.38 4002.88
                                    24/02/2017 - bil/[protected]/nchgrs2.50strs0.38 1875.88
                                    22/03/2017 - bil/[protected]/nchgrs2.50strs0.38 2500.88

                                    Regards,

                                    Sangeeta ranade
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      L
                                      Lakprasa
                                      from Bengaluru, Karnataka
                                      Apr 1, 2017
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                                      I lost my mobile I am changed my number
                                      Apr 01, 2017
                                      Updated by Lakprasa
                                      Pls change my number
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                                        R
                                        Ravi Kumar Sonkar
                                        from Ghatampur, Uttar Pradesh
                                        Apr 1, 2017
                                        Resolved
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                                        Resolved

                                        Address: Allahabad, Uttar Pradesh, 211001
                                        Website: www.icicibank.com

                                        This incident happens with me on 31 March 2017 During Fund Transfer. Even On Transaction timeout ICICI deducted 21000 and same is not credited to my other account I have no idea why they are holding my money even on Fund Transfer Failure and not returning my money. Even they are not replying to my Complaints. there are many that are suffered by these unethical and fraudulent behaviors of such banks. I am requesting you file penalties against such banks that are holding customers money for their own profit and violating atomic properties of Transactions.

                                        Here I have attached the screen shot of transaction and Below are the
                                        Transaction Details
                                        Transaction Id SB498800
                                        Transcation Date 31 march 17
                                        Amount 21000
                                        Bank ICICI BANK

                                        Thanks and Regards,
                                        Ravi Kumar Sonkar
                                        [protected]
                                        Apr 6, 2017
                                        Complaint marked as Resolved 
                                        Money refunded to source account after 7 days of long wait but thanks for them at least they have refunded my money
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 01, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Apr 02, 2017
                                        Updated by Ravi Kumar Sonkar
                                        I don't know when you get back to me but you have ruined my leaves since I have visited home after 6 months but still not able to buy a gift for my parents because I don't have my money just because of your stupid banking services, and this makes me to thing about other banking services provider for my salary account . Best of luck and keep bothering your customers
                                        Apr 05, 2017
                                        Updated by Ravi Kumar Sonkar
                                        Almost 6 days nither received fund nither any solution let's see when icici's will resolve it totally inresponsible bank ...
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