ICICI Bank Complaints & Reviews

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This is second time i made payment to book tickets with icicibank, session was timed out immediately after payment was made. I opted to book the ticket to avail rs 100 cashback offer. But session was timed out and ticket was not booked. I faced the same issue few months back.

Please refund the amount at earliest.

Transaction details
07/04/2017 bil/[protected]/salem trip/[protected] dr. 615.00

I had applied for opening a current account for my startup placement company. They took my documents, cheque and every details for opening account. And after everything is cleared; now they are saying we cannot assure you that your current account will be cleared. I do not know what the exact problem they are having. No one is ready to talk with me. Is this the way the bank treat any customers. The bad service is provided by ICICI bank, Vasna branch, vadodara. If they are not able to create account; then tell it frankly. Instead they are saying we are just 50% sure whether account will be created or not.

Money has been withdrawn from my icici account through atm by anonymous person without my knowledge on 6th april, 17 at 4:30 am in 5 transactions amounting to total of inr 50, 000.

Despite of the fact that atm card was with me. Most likely it is the case of debit card duplicacy which is the question of security given by bank to its customers. Transaction was made from non icici bank from guragon. Exact location is still not tracked. Police complaint has been logged and bank branch has also been informed but still there is no progress for the same and hence want your intervention so that speedy recovery of the lost amount is done through.

Complain no to icici : sr[protected]

Horrible service from ICICI credit care department. They are keep passing call to different department and not resolving the issue.
I paid the icici credit card bill on time, 5 days before the due date but amount reverted to my icici account after 10 days and they are now charging late fine.
Its mistake from there side but they are not accepting and telling that this is bank policy.
What policy they are talking about, They want to keep the customer money.
They are not listening and giving same answer every time.

Now I will not use any icici card in future.

Thanks,
Amjad Ayub
[protected]

Hi sir its 5time complaint but not responce a bank please solve this problem immediatly my contact no [protected]

I have an account in sector 18 NOIDA since 1998. In general my account always have a above average balance funds. But no relationship executive have ever communicated with me. Now when I wanted to get my mutual funds transactions activated linked to my account a facility available, I had to scramble around how to get it done. In the process I found that the bank keeps changing relationship manager every year and it is the duty of the client to get the a relationship manager allocate to himself/herself every year. and it is the responsibility of the client to get in touch with the relationship manager for help and not the other way round.
A couple of years back I went to the NOIDA sector 18 branch to get a NRI account opened linked to my existing account, they simply refused saying we are not familiar with the DTB bank the statement of which I had provided. And asked me if I can get one from CITIbank or HSBC. Also they were not acquainted to read the visa and immigration status and the endorsements on the passport were read with great suspicion and finally taken as possible fraud because they know that a visa should only and only be a sticker permits written in any other form to them are fraud. This is the level of intelligence and training of the ICICI bank staff dealing with high networth individuals.
So neither I was allowed to open a NRI account nor any relationship manager has ever been assigned nor any help to open mutual fund account was provided nor when I put a complaint which is supposed to be responded in 48 has ever been responded to.
I think the customer satisfaction to me is less than 1%.

I Have closed Car Loan in the month of August'2016. But still NOC was bot received from ICICI Bank.

I personally visited to ICICI Sungam branch at Coimbatore, They have informed they have some problem in Previous Car Owner Loan closing.

I have to sell this vehicle
Vehicle Details:-
Model - MARUTI ZEN ESTILO VXI
Vehicle Reg.No. TN06F3675.

Please serve the earliest,
Thank You,
J.Shankarvel
Mob:[protected].

Last month I got a call from ICICI executive regarding personal loan. I said I need some money but I am trying to get it through relatives. The executive told me that i can mail her some required documents as formality and the loan will ONLY BE DISPERSED WHEN I WILL REPLY TO AN OFFICIAL ICICI MAIL through my personal mail. I was convinced. Two days later without my consent the loan amount was credited into my salary account. Moreover, the amount was less than what I required and that too of 2 years duration while I asked for 3 years loan. I called customer care, went the branch and did whatever possible to get the loan cancelled. It took 1 month to all this to happen. On 5th of this month it was due date for my loan and an EMI of Rs.6278 was about to be auto debited. I had given a cheque and written consent to ICICI executive with full loan amount earlier credited to me. On 5th morning all of the loan amount was taken back by the bank, but in the evening an EMI of Rs. 6278 was deducted.
I am now feeling cheated. First I never asked for loan than even after giving the loan amount back an EMI of Rs. 6278 was deducted. WHY? PLEASE HELP in getting my amount refunded?

Regards,

Vikas Sharda
LOAN ACCOUNT: LPGUR[protected]

I'd like to bring to your notice about the humiliating behaviour of a clerk cum cashier Mr. G. Vinod working in your bank at Sarpavaram branch Kakinada, East Godavari dst. Andhra Pradesh. He has always been annoying and has an irrespective behaviour towards the customers irrespective of their age. This is very annoying and it has been happening repeatedly. Kindly take necessary action and do let me know about the action implemented.

While paying the school admission fee of my child, by mistake i transferred the amount to the school account directly through neft instead o[censored]sing the eazypay portal. As a result i do not have any receipt of payment with respect to my mobile no./ childs admission number. Bank officials said that the amount will be refunded back to my account but till now (After 48 hours) i did not get any refund.
Please help in resolving the problem.

Sir mere account se paise Kat gye h m payment transfer kr raha tha lekin hua ni aur pause Kat gye mera paisa Abbi tak aaya ni kb tk aayga mera paisa plz refund my amounts maine 22000 kiya tha so plz refund this amount in my bank account...kindly refund this amount to my bank account...
Name Ravi shankar
Mobile no [protected]
Thnx u for... Kindly refund the amount

Sir my cpp is renewed i already give the request for deactivation but not done. Kindly deactivate the plan. My SR number is 2256487 and my mobile number is plz refund this amount ...i already went my branch but nobody listen my complaint. Sir [protected]...

My ICICI saving account has been debited Rs. 2 on 4 April 2017 for Surcharge MCC 5541 dated 16 March 2017. What kind of surcharge is this?

I used my debit card for purchasing fuel on petrol pump on 16 March 2017. Our government is promoting cashless transaction and this bank named ICICI bank is charging for going cashless at Petrol Pump. ICICI bank is discouraging customers to use Debit card and going cashless at petrol pump.

Thanks
Laxmikant Sabane

I am ramya working in aricent technologies, chennai.

Jan month i travelled abroad to texas, usa and received your centrum forex travel card.

When we tried to withdraw money, from the chase atm in richardson. Money was not received but the amount has been detected from my account.

Can you help me on this immediately? Attached the atm slip...

It has been two weeks and no response from the bank or the travel card forex agent. Very very irresponsible customer service.

Sir,

this is to bring to your kind attention that i hold two money multiplier bond maturing on[protected]
in your esteemed bank

Name and Adress of Holder: B.S.Suganya & 7/63 thanthai periyar nagar ayanavaram ch-600023

Bond Certificate number: 9922

Bondholder number: 5418-754

Distinctive number:[protected]
[protected]

i shifted my rented house from ayanavaram to own house at villivakkam .on enquiry i came to know that all the legal documents associated with my bond has been sent to my old address and it seems that the postal department had returned the letter back to your office.so i request you to send the documents once again to my new address. i am enclosing all the relevant documents as a proof for the same.please send all the relevant details to my email address [protected]@gmail.com
old address:7/63 thanthai periyar nagar
chennai-600023

new address:43/19's thanthoni amman koil
1st extn vijayalakshmipuram
villivakkam
chennai-600049

I have A/C[protected] with icici bank I have transferred Rs 10000/- using IMPS on 2nd apr 2017 to SBI A/C:[protected] Rangaraj . The IMPS Ref No[protected]. Amount debited from a/c but not yet credited to beneficiary account . I got message that it timed OUT transaction status will be updated by beneficiary bank in 3 working days today its 6th apr2017 but still amt not refunded not credited to the beneficiary bank Please Look into this issue and resolve it as soon as possible From: C.Thiyagu

Dear Sir/Madam,

Myself is Swapna Padmakumari Sankarankutty holding NRE account[protected] with ICICI bank Mumbai Fort branch.

My salary is been credited to this account from last three months. The remittance rate they are providing is much lower as compared to the rates provided to other Nationalized and Private banks like SBI, Corportation and HDFC. As when my collegues are getting a rate which is 1% less than the normal rates my Bank ICICI is providing me a much lesser rate which is around 3.5% than the normal exchange rate.

When I have enquired the same with my bank they have refunded me back around 2% for my first month transaction and promised me to have a better rate during the future months. But the same issue happened during the second month also. When I enquired with them they have not provided me with a proper answer even.

During my third month also the same issue is happening.

Because of the same I am having problem to send my salary to home where my old parents are using their money.

The e-mail communication that I had is been attached with this for your reference and also the statement for the same.

Looking forward to have your favorable help to sort this issue as I dont want my parents to have trouble because of the same.

The communication details with the bank is mentioned below.

Regards
Swapna

COMMUNICATION with ICICI bank

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Re: 00082aCABUSCAU88:Re Re Re 0007SaC6PY9AUSX9Re Re Re level1complaint/NRI
Inbox x

[protected]@icicibank.com
Mar 5


to me


Dear Ms. Sankarankutty,
We thank you for writing to us.
With reference to your e-mail, we would like to inform you that this has reference to your query regarding the rates offered on your wire transfer transaction credited to your receiver account number: 62XXXXXX0018 on March 1, 2017.

We would want to clarify that the transactions are processed in batches (depending upon the country- currency combinations) through application driven timely procedures and therefore we do not speculate on the FX rate and time of conversion of funds.

We wish to inform you that for every transaction submitted through our wire transfer channel, ICICI Bank carries out the conversion of foreign currency to Indian Rupees on receipt of clear funds in our foreign currency account, and applies the foreign exchange conversion rates prevailing at the time of conversion of funds.

For any further queries, you may contact our '24-hour Customer Care' numbers mentioned on below link:
http://www.icicibank.com/nri-banking/RHStemp/contact_us.html#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Mahesh Jangiti
Customer Service Officer
ICICI Bank Limited

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On[protected]:49, Swapna Sankarankutty wrote:
Dear Sameena,
As per the discussion we had last time the additional refunded amount for my previous salary which was credited with an exchange rate of Rs. 66.13 when it was Rs.67.25 has been credited to my account. Sorry to inform you that this time its getting much more worse.
The Salary for the month of February 2017 is been credited to my account as on 01st of March 2017 @ 65.20


But as per your site the above rate is shown.
Could you please give me an explanation.
Regards
Swapna
[protected]

On Thu, Feb 23, 2017 at 6:06 PM, wrote:
Dear Ms. Sankarankutty,
We regret the inconvenience caused to you.

As per our telephonic conversation on 447xxxxxxxx7199 on February 23, 2017, we inform you that we have registered your request to apply preferential rate through Service Reference Number 'SR[protected]'.

We will update the status of your request by March 2, 2017.

As per our records your internet banking user ID is disabled status.

We request you to contact our 24 hours customer care service to enable, alternatively you can generate password to enable user ID.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 2/20/2017 1:03 PM, Swapna Nair wrote:
Dear Sameena,
Thank you for your valued service that is been offered.

I really appreciate the effort that you have taken to evaluate the same and provide me with the necessary benefit. Even though the credit that you have provided cannot be considered as an offer as it is been the personal finance of myself which has put my hard work for and earned. After providing you service charges for the same you have deducted unnecessary amount from my account. Previously I have never checked my accounts and really appreciate ICICI bank for making me more conscious.
Regarding my Internet banking account I am still facing the same problem. As advised me through mail I have called the customer care for resetting my contact no. and still i have not able to recover my password through the phone no. which has been reset. Kindly advise me what else can I do to restart my Internet banking account as you have confirmed me that I cannot reset it through my e-mail id. I necessarily need to reset my account at the earliest for my further proceedings.
Kindly advise me to do the needful.
NRE account no. is[protected]
Internet banking ID[protected]
User ID SWAPNAPS1983
Looking forward to have your assistance.
Regards
Swapna.
[protected]

On Fri, Feb 17, 2017 at 9:55 PM, wrote:
Dear Ms. Sankarankutty,

We thank you for writing to us.

With reference to your e-mail, we inform you that being our valued service user, we are most willing to offer additional 50 paise preferential rate for your remittance done on

February 01, 2017 for the amount o[censored]SD1590 as an service gesture.

In all sincerity, we urge you to trust us that we are extending the best possible rate to you. Please confirm us to proceed with the credit to your account. We regret that

beyond this we are constrained to offer any further additional amount.

On receipt of your acceptance we will credit the amount to your savings account.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

Swapna Nair
Mar 6

to nri


Dear Mahesh,
Thank you so much for your reply. But as being your customer the rate that you have provided to me is less than Rs.1.30 than the rates received by my colleagues on the same day. As this matter have already bought up to your information i really expected you to behave much more efficiently so that the same complaint wont be raised.
Even if it was for 30 ps less I really would not have bothered to take the trouble to do the followups...
But as you can see the rates received for my salary is very less compared to the rates received by my colleagues. But this matter really shows how unprofessionally you are handling the situation as I have to inform you about the situation repeatedly. As regarding my salary its very less and the service you are providing is also not appreciable as I am trying to recover my password from my phone still i cant receive it as i am not able to receive any message in my phone for resetting my password. Myself is spending around 100 USD for calling your phone banking all the time and checking the same. It is really ridiculous.
Thank you so much for your unprofessional service to your customer...
Regards
Swapna
[protected]

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00082aCABUSCAU88:Re: 0007SaC6PY9AUSX9:Re Re Re level1complaint/NRI
Inbox x

[protected]@icicibank.com
Feb 17


to me


Dear Ms. Sankarankutty,

We thank you for writing to us.

With reference to your e-mail, we inform you that being our valued service user, we are most willing to offer additional 50 paise preferential rate for your remittance done on

February 01, 2017 for the amount o[censored]SD1590 as an service gesture.

In all sincerity, we urge you to trust us that we are extending the best possible rate to you. Please confirm us to proceed with the credit to your account. We regret that

beyond this we are constrained to offer any further additional amount.

On receipt of your acceptance we will credit the amount to your savings account.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


Swapna Nair
Feb 20

to nri


Dear Sameena,
Thank you for your valued service that is been offered.

I really appreciate the effort that you have taken to evaluate the same and provide me with the necessary benefit. Even though the credit that you have provided cannot be considered as an offer as it is been the personal finance of myself which has put my hard work for and earned. After providing you service charges for the same you have deducted unnecessary amount from my account. Previously I have never checked my accounts and really appreciate ICICI bank for making me more conscious.
Regarding my Internet banking account I am still facing the same problem. As advised me through mail I have called the customer care for resetting my contact no. and still i have not able to recover my password through the phone no. which has been reset. Kindly advise me what else can I do to restart my Internet banking account as you have confirmed me that I cannot reset it through my e-mail id. I necessarily need to reset my account at the earliest for my further proceedings.
Kindly advise me to do the needful.
NRE account no. is[protected]
Internet banking ID[protected]
User ID SWAPNAPS1983
Looking forward to have your assistance.
Regards
Swapna.
[protected]


[protected]@icicibank.com
Feb 20

to me


Dear Customer,

We acknowledge the receipt of your communication. We will attend to your e-mail and revert to you.

We are experiencing very high volumes at present and there may be a delay in responding to your mail.

We appreciate your patience and co-operation.

Regards
Customer Service Team
ICICI Bank Limited.

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Re: 0007SaC6PY9AUSX9:Re level1complaint/NRI
Inbox x

[protected]@icicibank.com
Feb 1


to me


Dear Ms. Sankarankutty,

We understand your concern.

With reference to your e-mail, we inform you that we will be unable to activate your internet banking user ID and password through this channel,

You need to contact our 24 hours customer care service to enable.

Alternatively, we request you to send physical request to below mentioned address to activate internet banking user ID and password.

ICICI Bank Ltd (NRI Services -CPCNRI).
RPC Mumbai
Autumn Estate
5th Floor A Wing
Near Mhada Chandivali
Andheri (E)
Mumbai - 400 072.
India.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 1/29/2017 8:42 AM, Swapna Sankarankutty wrote:
Dear Vijay,
Thankyou for your mail. As I have already informed you i am onboard right now and working as a seafarer. For the next six months it will not be really possible for me to call you and fix this and also by walking in to any of the branch.
This is really disappointing that being your customer you are giving a very bad service which is causing me to rethink about the account i created and also to shift the account to some other bank which can offer me a better service.
With all the courtesy its disappointing.
Regards
Swapna

On Sun, Jan 8, 2017 at 10:46 PM, wrote:
Dear Mr. Garg,
We thank you for writing to us.
With reference to your e-mail, we inform you that your Internet Banking User ID is inactive and password
and password generation facility is disabled.
We are unable to process your request through e-mail channel.
We request you to call our 24 hour customer care to activate User Id and password.
For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
N Vijaya
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 1/5/2017 3:40 AM, Mahesh Garg wrote:

Name: Swapna
Product: NRI
Account No:[protected]
Application No:
E-mail address: [protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No:
Details of complaint: My NRI account is having problem with login. When I tried to recover password online my account is showing as not able to recover. Currently I am onboard of ship and have to give the account details for the Salary. Need your assistance at the earliest to recover my password through online.



Swapna Nair
Feb 2

to nri


Dear Sameena,
Thank for your reply. I was able to contact the concerned person and hopefully will be able to reactivate my account.
Regarding the above account, as my account is credited with dollars I would like to know whom can i contact for the exchange rates confirming as what will be the rates like. I am so disappointed to tell you that you are providing with extremely lower rates as around charging me 3% of my total salary. Which is really not acceptable.
Regarding this issue I would like to take it up to the higher authorities so that I can receive a clear clarification. If further the same is happening me and my colleagues would like to change our account to any Nationalized bank who charges only 1% or less than that.
Looking forward to have your assistance for the same.
with Regards


Swapna Nair
Feb 6

to nri


Dear Sameena,
I have contacted the nri account through phone banking and received confirmation as message in my newly registered mobile no. only for the NRO account. Not for the NRE account. I have also tried to log in so that i can get new password which was also not working. Looking forward to have your assistance now regarding the same.
Regards


[protected]@icicibank.com
Feb 6

to me


Dear Customer,

We acknowledge the receipt of your communication. We will attend to your e-mail and revert to you.

We are experiencing very high volumes at present and there may be a delay in responding to your mail.

We appreciate your patience and co-operation.

Regards
Customer Service Team
ICICI Bank Limited.
Mobile no: [protected]

Telephone no: +[protected]

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Re: 0007SaC6PY9AUSX9:Re Re level1complaint/NRI
Inbox x

[protected]@icicibank.com
Feb 6


to me


Dear Ms. Sankarankutty,

We understand your concern.

With reference to your e-mail, we inform you that we will be unable to confirm regarding the exchange rates as the exchange rates offered by ICICI Bank are fixed based on the

market rate prevailing at the time of conversion of funds.

We convert your funds within 24 banking hours of receiving your money in our account (provided we receive the funds with complete/correct details).

Please note that the exchange rate movements throughout the day (India forex markets) can be favorable or adverse as it all depends on forex market movements.

We are checking with concern team regarding the preferential rate for the transaction done on February 1, 2017.

We will update the status by 3 working days.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 2/2/2017 7:46 AM, Swapna Sankarankutty wrote:
Dear Sameena,
Thank for your reply. I was able to contact the concerned person and hopefully will be able to reactivate my account.
Regarding the above account, as my account is credited with dollars I would like to know whom can i contact for the exchange rates confirming as what will be the rates like. I am so disappointed to tell you that you are providing with extremely lower rates as around charging me 3% of my total salary. Which is really not acceptable.
Regarding this issue I would like to take it up to the higher authorities so that I can receive a clear clarification. If further the same is happening me and my colleagues would like to change our account to any Nationalized bank who charges only 1% or less than that.
Looking forward to have your assistance for the same.
with Regards
Swapna

On Thu, Feb 2, 2017 at 12:51 AM, wrote:
Dear Ms. Sankarankutty,

We understand your concern.

With reference to your e-mail, we inform you that we will be unable to activate your internet banking user ID and password through this channel,

You need to contact our 24 hours customer care service to enable.

Alternatively, we request you to send physical request to below mentioned address to activate internet banking user ID and password.

ICICI Bank Ltd (NRI Services -CPCNRI).
RPC Mumbai
Autumn Estate
5th Floor A Wing
Near Mhada Chandivali
Andheri (E)
Mumbai - 400 072.
India.

For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:

http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1

We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 1/29/2017 8:42 AM, Swapna Sankarankutty wrote:
Dear Vijay,
Thankyou for your mail. As I have already informed you i am onboard right now and working as a seafarer. For the next six months it will not be really possible for me to call you and fix this and also by walking in to any of the branch.
This is really disappointing that being your customer you are giving a very bad service which is causing me to rethink about the account i created and also to shift the account to some other bank which can offer me a better service.
With all the courtesy its disappointing.
Regards
Swapna

On Sun, Jan 8, 2017 at 10:46 PM, wrote:
Dear Mr. Garg,
We thank you for writing to us.
With reference to your e-mail, we inform you that your Internet Banking User ID is inactive and password
and password generation facility is disabled.
We are unable to process your request through e-mail channel.
We request you to call our 24 hour customer care to activate User Id and password.
For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
N Vijaya
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 1/5/2017 3:40 AM, Mahesh Garg wrote:

Name: Swapna
Product: NRI
Account No:[protected]
Application No:
E-mail address: [protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No:
Details of complaint: My NRI account is having problem with login. When I tried to recover password online my account is showing as not able to recover. Currently I am onboard of ship and have to give the account details for the Salary. Need your assistance at the earliest to recover my password through online.


[protected]@icicibank.com
Feb 8

to me


Dear Ms. Sankarankutty,

We regret the delay in responding to you.

According to our records, your Mobile Number is updated for your NRE and NRO savings account as[protected].

However, it should be updated in our records as [protected] for your NRE and NRO savings account.

We request you to call to our 24 hours Customer Care by clicking on the below mentioned link and place the request for the Mobile Number updation for your NRE and NRO savings account:

https://www.icicibank.com/html/en/nri-banking/RHStemp/contact-us.html?

Please keep your debit card and PIN handy while calling Customer Care.

We request you to follow the IVR(Interactive Voice Response) before you make call to our 24 hours Customer Care clicking on the below mentioned link:

http://www.icicibank.com/nri-banking/RHStemp/ivr.page?

We look forward to your co-operation in helping us serve you better.

Sincerely,

Jayshree Moharana
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 2/6/2017 6:45 PM, Swapna Sankarankutty wrote:
Dear Sameena,
I have contacted the nri account through phone banking and received confirmation as message in my newly registered mobile no. only for the NRO account. Not for the NRE account. I have also tried to log in so that i can get new password which was also not working. Looking forward to have your assistance now regarding the same.


Swapna Nair
Feb 14

to nri


Dear Sameena,
Thanks for your reply.
But I am having the records of my colleagues who also got the salary credited to their account, but the same it was not with ICICI bank. In the place of them paying a charge of 0.5% for each dollar which is also inclusive of International Bank and nationalized bank only my Bank ICICI Ltd is charging me 3% for 01USD which concerns me a lot and have to decide to close the account with the reputed bank. Anyway, thank you for informing me the same.
As there was problem with my Internet banking, as the advise I have received, Myself have called your customer care and registered my current mobile number about 15 days before and my present situation is also the same. As I am not able to reset or retrieve the password. The loss I had to call your customer care for 30 minutes international charges is extra which can be also calculated under loss.
Sorry to say. But ICICI have given me disappointment in all the ways I can handle. They are charging your 06 times more service than other BANKS in INDIA and then their customer care is also very disappointing.
I am also looking forward not to deal with ICICI Bank in future.
Regards
Swapna
[protected]

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I have done an transaction on 31 March 2017 via mobile app but the fund transfer was failed due to time out but the amount was deducted . I am waiting since then for my money but nither it is credited to beneficiary account nither refunded to source account. They are saying your money will be back within 3 days but it almost 6 days I don't know what type of online services they are provided. Please reply with the account details where you have puted my money in between so I can know why it is taking too much.

Thanks and regards,
Ravi Kumar sonkar
Mob [protected]

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