ICICI Bank Complaints & Reviews

Address: Chennai, Tamil Nadu, 600060

Website: www.icicibank.com

Recieved the delivery of ordered Blue dial men's watch in non working condition- when unpacked found the seconds hand was not clocking and then could understand the dial was not at all working.The Delhivery courier guy who delivered to take back the goods asking us to complaint to Provogue.I was cautious to call Icici team two days before delivery as I was fortunate to notice in the internet - some serious complaints from many icici users that they were cheated.Sarcastically I am a prey now and I failed to read reviews before ordering which I realised very late.Icici should be selective with such unprofessional offer partners.They are going to spoil their reputation by promoting such unethical and customer annoying practices.Say no to Provogue who has zero customer satisfaction mindset.

Jan 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

ICICI Bank Customer Care's response Dear Customer(Ganeshraja1),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t02q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi
Please help me i am a retired semi govt. Servant from west bengal.
I have purchased 2 numbers of tax saving bonds on[protected], i want cash it the same bonds.
The detail of the safety bonds 2000
Option 1, face value 5000/-, deemed date of allotment 14.11.2000, bond holder number.[protected], certificate no. 369773, bond holder name bhaskar chakraborty,

My email address: [protected]@gmail.com
Contact: [protected]

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ludhiana, Punjab, 141013

Website: [email protected]

I am having an icici credit card i was unable to deposit the amount in my credit card due to huge rush in banks after 8 th november 2016, then i transferred the funds to my credit card through some ones account, then they put a huge penanlty after that my credit limit goes down they put again some charges i am facingh a lot of problems so please do thee needfull, i had paid a huge amount to these guys but they are not supporting me

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer(shelsumit),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 560077

Website: Icici bank.com

Never seen such fraud like icici bank, please somebody suggest to close this icici bank in exchange India. If someone interested let's form a community and file a against icici bank about their fraud activities. Because I am damn sure many many peoples might have affected because of this icici frauds. Let's do something against this fraud icici bank. ICICI bank is scratching from our hard earned money of all middle class people without our knowledge. My kind advice please don't open any accounts in icici bank, don't take credit card in icici bank, don't invest in any schemes in icici bank, don't take insurance from icici. Please be aware of this icici bank profession thiefs(beggars)

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ssed) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Website: www.icicibank.com

I hold and NRI account with ICICI bank, and when we tried to deposit money into the account.

We were told to re-KYC even though reKYC was done just 4 months ago). On top of this they kept lying that ICICI has been trying to get in touch via various means. This is not true and when questioned no one ICICI bank was able to provide any proof of any communication.

Their own site suggested that money can be deposited up to 50, 000 Rs if KYC is pending, but they still refuse.

When asked ICICI bank to log complaint, they keep avoiding and repeat the same excuse everytime.

Absolutely poor service

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqtq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 21, 2017

Updated by S_P Got in touch with ICICI, got sent to various contacts, and now more stories are being invented that I have already spoken to someone in branch and they have resolved my complaint. Funny as I haven't been to branch or spoken to anyone in any ICICI branch for a long time...

Seriously poor service...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

1) I am having two saving A/C which are of previllage catagory at sector-1 branch, Noida.
2.Today, due to some emegency need, i visited the branch in F.N and requested for minimum cash of Rs.[protected] which was politely refused and asked to contact later in A.N.In the meantime two influencial persons were given cash more than 20000/-. Anyway, hoping that i also wd be given cash in afternoon i returned.I contacted again & refused.
i realised today what media has showing these days.If previllige customer are treated like this, for others it is understandable.
3.please note that during currunt cash crisis this was my 1st request and i am very much disappointed.

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqk2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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B

Balu6869

from Mumbai, Maharashtra

Dec 23, 2016

Hi,
I am holding ICICI credit card since 5 years and I have certain due amount to the bank.I am planning to go for the NOC. Can you help me on particular thing.

Thanks,
Balaji.
[protected]

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Address: 600032

Website: www.icicibank.com

Hi Today (23.12.2016) visited ICICI Branch for FD related query (Suggested by Customer Care). Where they treated the customer like a thief and they are not at all ready to listen my query. Simply they gave me the statement (which is i already have) and verify it, if you want more go to your base branch and we don't have time to speak. we are not asking any free service from ICICI. In my past 10 + years experience i never had a such worst experience.

The Branch is "69, Jawaharlal Nehru Rd, Balaji Nagar, Ekkatuthangal, Chennai, Tamil Nadu 600032". Branch Manager Name Is Mr. Anand D and Customer relation Person is Mr. Venkateshwara Roa. The Best Part is they told me to do complaint wherever you can it won't Bother us. ICICI ATM Security Behavior is much better then your Staf.

Regards,
Vijay

Jan 24, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Customer,

We are sorry to hear about your experience. We have shared your feedback with the branch for review and necessary action.

Regards,
ICICI Bank Customer Service Team

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Address: 411013

Website: www.icicibank.com

From my saving bank account 7211 amount was reversed on 22/11 stating that the refund made my paytm on 14/12 was not successful.

But i have checked with paytm and they told that it was successful and also provided the bank reference id. Also i have checked paytm passbook and transaction was successful.

Response from paytm
ICICI just gave us a reference number 74766516350649540115601 for successful refund of Rs 7211 from Paytm to your bank account.

Please see attached.

Also add 7211 asap to my account.

Hoping for best response from your end as i have salary account other account in your bank.

I have sent more than 5 to 6 mails but there is no response even no acknowledgement of mail receipt.

Contact no. [protected]

+2 photos

Jan 24, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Mr. Dewangan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ghaziabad, Uttar Pradesh

Website: AdsCash.in

Dear Sir/Madam,

On 20 Dec 16, at around 2001hrs, I have made an online payment of Rs.55200/- for the merchant AdsCash Digital Marketing through ICICI Bank payment payment gateway Eazypay. The payment was successful and the said amount got debited from my credit card account. However, I did not get any receipt/confirmation of the same due to link/network problem. When I contacted Axis Bank CC about the same they informed me that the transaction is successful from their end. They have also provided me the Ref No.[protected] and Transaction ID- 072473. But the merchant is saying that they have not received any payment. I, therefore, request you to kindly look into the matter on priority and resolve the issue. Either the merchant should give me an acknowledgement about the receipt of the payment so that I can avail their services or a refund may be given to me. I am also attaching my credit card statement showing the said transaction of Rs.55200/- credited to Eazypay for your reference. Thanks...!!

+1 photos

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Mr. Pathak,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sr3b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400089

Website: www.iciciprulife.com

I want to change my email ID which is wrongly registered with you. Because of this I do not get any online updates about my Policy and I want to change my email ID. I am also regularly paying the premium. I have not yet received my premium receipt for may Policy. Please request to change my Email ID mentioned in my Policy No. 09308250, sum assured Rs. 25, 000 with ICICI Prudential Life Insurance and Policy No. 18655978 with ICICI Prudential Life Insurance.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Prudential Life Insurance Customer Care

from Mumbai, Maharashtra

Dec 23, 2016

Dear Veena,

We have made a note of the details. Our official will get in touch with you and assist you further.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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ICICI Prudential Life Insurance Customer Care

from Mumbai, Maharashtra

Dec 26, 2016

Dear Veena,

We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate number or ggod time for us to get in touch with you on priority.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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Address: Salem, Tamil Nadu, 636005

Website: Submit complaint

Hi, this is Perunal i have taken personal loan from icici bank, salem branch (Tamilnadu) last year oct month.My loan account number LPSAL[protected].

While applying the loan Mr. Gopi (sales executive ) processed my application, that time he promised me NO PRECLOSURE CHARGES after 1 year.

Last 14 months I paid my EMI without pendings.10 days back I asked to gopi to preclose my personal loan without any charges.

Now Mr. Gopi is telling that time my boss Mr. Manoj only told no preclosure charges, that is the reason I given the commitment sir.Now he is transferred other branch.

I received statement from icici for preclose my loan, in that statement 5.75% added preclosure charges.

Mr.Gopi and Mr Manoj cheated me.

I am requesting you please do the needful for preclosure of my personal loan without any charges.

I am ready to pay only capital outstanding

Please take necessary action against gopi and manoj

Thanks and Regards
Perumal

ICICI Bank customer support has been notified about the posted complaint.

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Address: 560011

Hi

i got a call from ICICI saying my credit card is ready, but i have not applied or asked for any credit card . The lady was very arrogant and started questioning me why i had uploaded the document with them.

i seriously believe this is a fraud done by some

the executive name was Sara & number i got the call is [protected], she said she was calling from Electronic city .

ICICI can you have a check done on this fraud.

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3so6k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Lucknow, Uttar Pradesh, 226016

Website: icicibank.com

I have been a wealth management long term customer with ICICI. But when any need arises, there is no customer service set up to help. All their provisions of customer care are just for show. They are not effective. They either have no information or they just say that they do not have authority to do this or that. When they have to extract money from customers they become very prompt and robust in their activities but this they are lethargic in even receiving customer complaints. There toll free customer care number does not work and paid numbers rarely get connected. If sometime it gets connected, the customer care agent just keeps on wasting your time by asking silly questions wihout paying heed to customers concern. They never have any solution for customer concern. why have ICICI display customer care contacts when they do not intend to serve customers ?

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sno3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh

Website: www.icici bank

I had made a on-line transaction for arvindbrands.co.in on 10 dec 2016 through icici debit card.
Transaction details are as follow:

Transaction id: [protected]/0 and [protected]/0
Account no:0075*408
Amount: rs 3670.00 *2= 7340
Transaction status; failed
Transaction date:12/12/2016

I had already noted a complaint with icici bank but they had not resolved the above said complaint...

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava customer care executive provided me a complaint no[protected] for above posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava no action till today and the matter need to be addressed fast

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Ms. Srivastava,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3snpt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: www.icicibank.com/nri-banking/RHStemp/service-charges.page?

Bank is changing fees for use of debit cards and aditional fees to use them.When I raised this with customer service, they said it is normal. I amm allready giving my bussiness to bank, why should i be paing fee for services that are part for standard bank services all over the world ( eg: use of debit card to access my money in bank account)

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Address: Mayurbhanj, Odisha, 757001

Website: www.icicibank.com

ICICI Bank INSTANT CREDIT CARD NO-[protected] and shown in the Credit Card Statement Dated 14/12/2016 . The reason of Debit of the Amount of Rs 1, 956.27 is not convincing . It is also not understood why the Old Credit Card Number [protected] is still being used in the Credit Card Statement, Emails and Messages sent to my Mobile Number-[protected]. For delay in payment of Rs 5, 000.00 ICICI may charge Interest as per Rules for Three days i.e for 02/12/2016 t0 04/12/2016 as the balance due amount on 02/12/2016 is paid on 05/12/2016 through Net Banking.
Hence, it is requested to Reverse / Credit the Wrong Debit of Rs 1, 956.27 on 14/12/2016 and to use the Card Number [protected] in the Credit Card Statement.

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

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Address: Hanumangarh, Rajasthan, 335504

Dear sir.. On[protected] in morning i had pay rupees 6900 through eazypay merchant for adscash compny. Paymnt mere account se kt gya but compny ko website pe koi update nahi hua. Plzzz help nd refund my paymnt. Pnb net banking ke through mene paymnt kiya tha. Bdi muskil se mene paymnt kiya tha. Paymnt cut bhi ho gya or koi benefirt bhi nahi hua. So plzzz help me sir and refund my paymnt. My pnb account no. Is [protected] m attaching a screenshot wid dis complaint. Plzz resolv my problm as soon as posible

Merchat txn.. [protected]

+1 photos

ICICI Bank customer support has been notified about the posted complaint.

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M

mohuya mukherjee

from Bengaluru, Karnataka

Dec 22, 2016

Hi Sir,
My personal loan with coco is been approved and since 3 days they have told me that the amount is already dispatched but till now I have not received the Amount. The contact person doesn't not even reSPOND.
My pan number is BISPM7637Q
Name : Mohuya mukherjee

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Address: 753003

Getting billed & charged for older card which am not holding presently & was replaced by icici bank since 01/2015... Suddenly am getting charged since april 2016, after sending several letter to head credit card division not getting any reply in this regard... Being a senior citizen @ the age 77 getting harassed for the same, even approached the area branch, but did not get this resolved as i was directed to "talk to customer care" or to lodge on line complaint... Kindly resolve at the earliest.

Feb 7, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear shaileshg7,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3sl1n_aaaa) in the subject line.

Regards,
ICICI Bank Customer Service Team

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S

shaileshg7

from Delhi, Delhi

Dec 22, 2016

Made a debit card transaction of INR300.00. In the first go received error thus made another swipe but amount deducted twice. Please do the needful.

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Address: 560040

Hi, i made online purchase on amazon for rs 29, 998/- 12th dec.. And i cancelled it on 13th dec, for which amazon refunded the amount same day and provided the refund reference number. Now even after 10 days i have not received my refund in account. However icici has not proceesed my refund and are saying we are responsible for amount. How can this be. Pls get me my amount.

May 10, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear (Rathan87),

We inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy) in the subject line.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear amin k,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy_aaab) in the subject line.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear jagdishmuni,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy_aaaa) in the subject line.

Regards,
ICICI Bank Customer Service Team

Dec 23, 2016

Updated by Rathan87 I have shared my contact details in email provided above ..looking forward to ur call n resolution

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J

jagdishmuni

Dec 22, 2016

My A/c no.[protected] icici Bank fazilka please help me bank remove my amount

Amazon " refund not processed " by icici - Comment #2622735 - Image #0

Amazon " refund not processed " by icici - Comment #2622735 - Image #1

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A

amin k

from Mumbai, Maharashtra

Dec 22, 2016

Sir,
My self amin khan, i have lost my jewelry from ICICI Katni bank locker.
Please help me.

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Address: Mumbai City, Maharashtra, 400037

Dear ICICI Bank Team,

This is mail regarding complain about the ICICI credit card, please don't t pay any amount regrading ICICI Credit card bill from my saving account (
[protected]. i have already register complain regrading my credit card bill issues.

Its my request to you not withdraw & pay from above my saving account to credit card bill.

Stop the payment to Credit card bill from saving account.

Regards

JYOTI SINGH
[protected]

ICICI BANK
Account number:[protected]

Jan 22, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by [email protected] Dear ICICI Team,

I am not at all happy with your reply, from customer point of view it not fair.

As per you saying customer to after purchasing any items from credit card we should pay bill amount and you making fool to people to selling ur credit card, i use credit card and you make the extra charge or interest to pay for this amount.

When u selling your card and saying its life time free credit card no changes on a card. Now without using credit card you make the card charges on the my Credit card, I should not pay this amount u should be given all the information as a customer point of view.

it means only for card selling purpose your showing attraction to customer and not giving all the actual information to customer if the service is not proper you are denying to provide service once your sale is finished.

Its means you are making full and what you saying its fake to customer, You should be correct your mistake and get back to your card i should not pay any your fault any amount and you should be permission to cut or debit from any amount from my personal account. IF you should be do any thing i tweet and complain in customer care site.

Regards

JYOTI SINGH
[protected]
[protected]@gmail.com

Credit card No: [protected]

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Ms. Singh,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Ms. Singh,

We're sorry to hear about your experience. Our official will get in touch with you to address your concern. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 753

Customer harassment by complimenting wi provogue offers

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Want to cash tax saving bonds

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Regarding reversal of some changes in my credit card due to no statement received

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Please close icici bank in india

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ICICI bank lying about KYC, do not log complaint make excuses

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Cash withdrawal from saving a/c

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Worst Behavior of Branch Manager

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Unauthorized deduction of 7211 amount from account

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Transaction status of payment of Rs.55200/-

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Wrong email ID registered against my Policy

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Misrepresentation of personal loan

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Credit card fraud Dec 23

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Error in payments and pathetic customer service

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Online transaction failed (Two times) amount debited from my account but not credited to merchant (Arvind brands.co.in)

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Unfair fees and charges

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Illogical Debit Against Deactivated Credit Card with no Transaction

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Eazypay payment

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Credit card extra billing

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Amazon " refund not processed " by icici

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Stop payment to credit card from Personal or saving Account

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