ICICI Bank Complaints & Reviews

I have a credit card with ICICI bank along with a savings bank account. I had a family emergency due to which I was out of station for some time and hence, missed out of payments...After which I received an SMS that a lien will be marked on my account as I missed out on making the payment. and it will be removed as soon as I make the total Balance payoff or atleast the minimum due payment. 2 days later, I came back and made 2 months minimum payments together of ~14000 Rs and made the account current. Called Customer service and they informed that it will automatically removed from my account in 2 working days. When a checked a week later, I still had -30000 in my account and my ~22000 INR was freezed.

I tried to call customer service again and they said that I will have to contact any branch and they will manually remove it from my account. I took out the time and visited a nearby branch on which they said that I again have to call customer service.

At this point, I am frustrated and dont know what to do. I am in need of that funds and I cant use it. I am trying to arrange the funds to completely pay off the card and close my credit card account.

Also, I will recommend everyone who reads this not to use ICICI credit card as it caused me a way lot of inconvenience...

I would appreciate if ICICI bank resolves my issue but I dont expect that anymore now.

Hi Team,

This is the second incident that happened to me within a year.
Customer service executive person called me saying that I am a previleged customer and is eligible for a specific type of credit card i.e. Coral CC from ICICI with the below mentioned features.

1. Buy 1 movie ticket get 1 free through BMS
2. Annual fee waived off for purchases done =Rs 50000.
3. 10% off for purchases on any online partner i.e. Flipkart, Amazon, Myntra etc.
4. 5% waiver on purchase of petrols on any petrol bunk.
5. Credit limit will be 2 times of gross salary.

Out of these informations I found only 1 and 4 to be correct and rest all were fake.

I have been a customer of the bank since last 8 years.
I do not understand why a reputed bank like ICICI is encouraging people to promise fake things on behalf of itself.

First time this incident happened to me in Sep, 2015 and I have raised a complaint with the customer care who said that they will look into this issue.

But this thing is repeating and I am forced to complain in a public forum.

Please escalate this, so that myself in future or other people wont be cheated by such people.

Please get in touch with me if you need more info about the person who did this.

Reachable at - +91-[protected]
Regards,
Abinash

BHIM app could not fetch my account number

Dear sir/madam I have my atm card but I forgot ATM pin no now very urgent please sent me my email I'd.
durgaprasadsahoo1986 @gmail.com my account no [protected].

I have try to withdraw money in Axis bank near ATM but withdrawal slip came as transaction declined and not received the amount but I got message as that you have withdrawn the money from ATM
Record number 8805
Card number last four digits 3162
Account number[protected]
So I kindly request you to check the issue and resolve and deposit my money back

I am having icici crdit card no xxxx xxxx xxxx 8003 since 12/2016 & But I did not receive bill statement yet.
&
My E-mail id wrongly updated in your data when creating a card from one of your bank staff.
and b'coz of this i am not able to get any kind of bill statement notice. 7 bank charged me a late fee for credit card...

Please look into it & request ICICI to take appropriate action.

I am a credit card holder of icici bank . i paid the january bill outstanding of my credit card in january in parts . i never paid such amout prior by visa money to any bank so when i tried to pay 175200/- on 24 january the system denied to do so .and the system only allowed 49999/- per day to transfer in visa money .so i did 49999/- on 24 january 2017, next 49999/- on 25th january, next on 26th january after that on 27th of january i paid remaining 25190/- through visa money . but icici bank charged me 8, 668.26/- as interest .but my last date to pay the outstanding was 26 january that was national holiday and i was unable to pay the remaining on 26th january by any of the banking method including cash also . when i request to the bank they denied to remove these unethical charges.
i request you to please look into this matter and save me from icici bank.
icici bank is now forcing me to deposit all the wrong charges. they are telling that they will update into CIBIL and in future i will not be able to take loan from any bank.please help me

Dear Sir,

I was worked in ICICI Bank from august 2013 to January 2016. I was the student of IFBI. I have completed my Internship as well as my probation period.

I have resigned the job through online due to my health problem.

Kindly provide me the relieving order and experience letter for my future requirement.

My employee id - 279564

Please do the needful at the earliest.

Regards,

Pooja Shekhawat

[protected]

HomecLoan A/c No : LBHY[protected]We've have ICICI home loan. We are staying in Hyderabad and property is in Noida. As per requirement of Noida Authority for registration of house, we need NOC from Bank that we can go ahead register the house and bank has no objection. In spite of many follow up, Hyderabad branch is not issuing NOC. This is very common practice to issue NOC in Noida-NCR but it just not getting done here. I have already provided template of NOC here which was issued to a customer in Noida. Please do the needful as I will delay getting NOC also delaying registration I will have to pay builder more money.

This is 2017, i really prayed before calling Customer Care that they should have done something or upgrade some feature to update the phone no over the internet, To my disappointment ICICI not even improved a little bit, i mean what they must thinking i am not sure, ICICI Bank is just sucking money out of Indians, does not even bother to provide services. You must be thinking what he is complaining about it, so here it goes
I am an ICICI customer for the last 10 plus years and I moved to the US about 2 year ago. My India mobile number is updated in ICICI and no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated.

I have been issued ICICI Bank’s HPCL Coral Credit Card. It was applied on Dec 16th via Application No. CCAPP N[protected].

At that time (mid Dec 2016), the marketing officer clearly informed the following benefits:

1)Complimentary airport lounge access
2)Without any joining fee on 199/- +Service tax.

These features were very much displayed on ICICI Credit Card’s website in Dec 2016 when the executive marketed this card to me. I had checked the website myself which is what convinced me to go in for this particular card. And now your bank has conveniently washed off its hands from what was displayed to full public view.

When I received the first statement on 23 Jan I was surprised to know that:

1)Complimentary airport lounge access was discontinued from 1st Nov, 2016
2) I have been charged with 199 + tax as joining fee.

After much explanations, customer care department has reversed the joining fee yesterday i.e. 1 Feb 2017 .But the issue of complimentary airport lounge access is still conveniently denied without any resolution.

RESOLUTION NEEDED : Incorporate the feature of complimentary airport lounge access

Sir, I am due to get arrears amounting to Rs, 167730/- approximately. as per above circular. It is already around 4 months but these arrears are not credited to my account. The Indian Bank branch at Dehradun where I drawing my pension has no answer to my querries as they say itis directly credited by CPPC. Would please let me know when I will Get...

Dear sir/Madam

I am consumer of ICICI bank since last 5 years but now I am not satisfied by your concern person due to our home branch icici bank Chhabra is unable to open my Wife’s (Ranu Namdev) bank account while I have submitted all necessary documents with saving A/C form as on 02 NOV 2016 but as on till date our Bank A/C did not open . That is unable to open my Saving A/C whenever we go to our home branch they gives us irresponsible answer & excuse as like it is not processing, Server down, we have sent today, it is not running, you come tomorrow etc.

I have submitted our all documents before 03 (three) months. I have urgent requirement of Bank A/C. I Request You to please give me the clarification on this matter.
& open my Bank A/C as soon as possible.

My other Details in this way…………………………….

Name- Ranu Namdev w/o Mahendra Namdev

Father’s Name- Jagdish Namdev

Adders Indira colony Ward No-3, Chhabra, Dist-- Baran, Rajasthan 325220

Mob. [protected]

Regardrs
Mahendra namdev

ICICI DEBIT CARD FRAUD DONE ONLINE SHOPPING DONE ON AMAZON
I was in my Native - When woke up in the morning I saw a transaction done of Rs. 24874 through my debit linked to my ICICI Bank Account
" transaction of INR 24, 874.00 Info.MIN*AMAZON SELL on[protected]:35:56"

Immediately I called the call centre number mentioning about the fraud transaction... They asked me to send the Dispute form and front side copy of My Debit card
I sent the scanned copy...
Was given a complaint number SR[protected]

Now after a week message sent. - Dispute for INR 24874 has been declined as the transaction was authenticated with a 3D Secure PIN.

I was feeling helpless.. How the transaction is done on Amazon with 3 D secure when I had never purchased anything from Amazon using my Debit Card...

The card is with me and there is no gross negligence.. No one is aware of my pin no.. How can anyone get my 3D Secure pin..

I called the officer and asked if I can speak to the Fraud team to clarify about the transaction, my request was denied

It seems there is no security online and fraudster are doing fraud.. No one taking action and customer are suffering and losing their hard earn money

Dear,

This is Gadadasu Rajendra Prasad from Andhra Pradesh state - Vijayawada resident requesting you please give your guidelines in to transfer my ICICI Money multiplier bond as it complete its time 03.03.2017 & details are as bellow,

Option - II, Issue Price - Rs.4, 700/-, Deemed Date of Allotment - 03.03.1999,

Face value - Rs. 50, 000, Redemption Date - 03.03.2017,

Bond Holder No[protected], Certificate No - 7773,

Name Of Bond Holder - Rajendra Prasad Gadadasu & Sulochana Gadadasu,

No Of Bond - One, Distinctive No[protected].

At the time of allotment my permanent address is as bellow,

Gadadasu Rajendra Prasad,

S/O, G L Narayana,

Yerrabalem ( PO),

Managalafgiri (Mandal),

Guntur ( Dist.),

AP - 522503,

Due to some personnel reasons I changed my address as bellow,

Gadadasu Rajendra Prasad,

Flat No - 502, Annand Villa,

4th, Lane, Kedharaswarpeta,

Vijayawada

AP - 520003

land Line No[protected], Cell No - [protected].

So, you may please give your valuable feed back in to submit my bond to encase asap,

Thanks & Regards,

G R Prasad

I went to my ICICI Home branch in Marathalli, located in Bangalore to uypdate my last name with my marriage certificate. They refused to do that also refused to open a new account with my last nae post marriage inspite of all documents. I have a cheque that got returned due to last name mismatch. I waited for an hour but the bank people were unable to assist me and told would get back to me on the same on my phone. Its been a week but no update from them. I asked them if they could assist me open a new account with my last name, but they denied that as well. Very unprofessional from the Bank''s end and would escalate it further if it is not resolved.

I just want to update my last name and get my cheque cleared which will expire on 28th february.

I hope my issue is addressed and taken care of. You can connect with me on [protected]. My name is Krity and e-mail id is krity.[protected]@yahoo.com.

An amount of Rs.4 lakh has sanctioned by ICICI bank as Personnal Loan on 31.01.17.
- loan ac no. LPCAL[protected] . But bank has deducted Rs.19946.00 from my loan amout towards insurance premium. Bank has not discussed with me towards insurance and now I request to cancel the insurance and return the amount to me.

Dear ICICI,
I am not using my demat account from last 4years and not doing any share trading but I could see that RS 805 has been deducted on 55443840 DP CHGS TILL DEC-16 transaction, can you please explain what is the reason also was not told that there will be any deduction in future so i want my money back.
I need this to be resolve on prior basis.

Regards
Manish tomar.

Hi there,

i got a call with these... numbers

[protected] -- Represent as ICICI customer sales executive.

[protected] -- DTDC courier service branch noida..- first they said future general and later they said.. they are DTDC courier.

[protected] - team leader mohit saxena .. of icici visa department

please kindly note this number if you can monitor this gues will definetly save most of the people how has credit card and they have minimum informattion of the card number also.

please put a spy and definitely nail this customer service.. calls and fraud business.. who want to purchase on our card and willing to send some waster stuff..

they are luring the credit card guys that there is 50% increase in limit. few benefits .. and ...and asking us to keep 8000 rupess to hold the amount in the credit card .. they it is blocking the amount not for the payment. however transactin alert come to the mobile they are luring customer to sell out the otp and put the transaction from the credit car..

they told me they belong to mumbai icici sales executive.. but actually they are not..

please spy on those call number.s... its total fraud.

i want you guys take necessary action and nap these fraudsters.

regards

Hi, I registered a complaint to ICICI that amount from my account was debited to another ICICI account. Though ICICI had information that the account to which I was transferring the amount was inactive, they completed the transaction successfully. Now, neither the beneficiary is able to transfer the amount back to me nor ICICI has initiated transfer. Bank has freezed my money. Moreover, the customer care executive seems to be sarcastic.