ICICI Bank Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

1) I am having two saving A/C which are of previllage catagory at sector-1 branch, Noida.
2.Today, due to some emegency need, i visited the branch in F.N and requested for minimum cash of Rs.[protected] which was politely refused and asked to contact later in A.N.In the meantime two influencial persons were given cash more than 20000/-. Anyway, hoping that i also wd be given cash in afternoon i returned.I contacted again & refused.
i realised today what media has showing these days.If previllige customer are treated like this, for others it is understandable.
3.please note that during currunt cash crisis this was my 1st request and i am very much disappointed.

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqk2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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B

Balu6869

from Mumbai, Maharashtra

Dec 23, 2016

Hi,
I am holding ICICI credit card since 5 years and I have certain due amount to the bank.I am planning to go for the NOC. Can you help me on particular thing.

Thanks,
Balaji.
[protected]

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Address: 600032

Website: www.icicibank.com

Hi Today (23.12.2016) visited ICICI Branch for FD related query (Suggested by Customer Care). Where they treated the customer like a thief and they are not at all ready to listen my query. Simply they gave me the statement (which is i already have) and verify it, if you want more go to your base branch and we don't have time to speak. we are not asking any free service from ICICI. In my past 10 + years experience i never had a such worst experience.

The Branch is "69, Jawaharlal Nehru Rd, Balaji Nagar, Ekkatuthangal, Chennai, Tamil Nadu 600032". Branch Manager Name Is Mr. Anand D and Customer relation Person is Mr. Venkateshwara Roa. The Best Part is they told me to do complaint wherever you can it won't Bother us. ICICI ATM Security Behavior is much better then your Staf.

Regards,
Vijay

Jan 24, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Customer,

We are sorry to hear about your experience. We have shared your feedback with the branch for review and necessary action.

Regards,
ICICI Bank Customer Service Team

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Address: 411013

Website: www.icicibank.com

From my saving bank account 7211 amount was reversed on 22/11 stating that the refund made my paytm on 14/12 was not successful.

But i have checked with paytm and they told that it was successful and also provided the bank reference id. Also i have checked paytm passbook and transaction was successful.

Response from paytm
ICICI just gave us a reference number 74766516350649540115601 for successful refund of Rs 7211 from Paytm to your bank account.

Please see attached.

Also add 7211 asap to my account.

Hoping for best response from your end as i have salary account other account in your bank.

I have sent more than 5 to 6 mails but there is no response even no acknowledgement of mail receipt.

Contact no. [protected]

Jan 24, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Mr. Dewangan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ghaziabad, Uttar Pradesh

Website: AdsCash.in

Dear Sir/Madam,

On 20 Dec 16, at around 2001hrs, I have made an online payment of Rs.55200/- for the merchant AdsCash Digital Marketing through ICICI Bank payment payment gateway Eazypay. The payment was successful and the said amount got debited from my credit card account. However, I did not get any receipt/confirmation of the same due to link/network problem. When I contacted Axis Bank CC about the same they informed me that the transaction is successful from their end. They have also provided me the Ref No.[protected] and Transaction ID- 072473. But the merchant is saying that they have not received any payment. I, therefore, request you to kindly look into the matter on priority and resolve the issue. Either the merchant should give me an acknowledgement about the receipt of the payment so that I can avail their services or a refund may be given to me. I am also attaching my credit card statement showing the said transaction of Rs.55200/- credited to Eazypay for your reference. Thanks...!!

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Mr. Pathak,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sr3b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400089

Website: www.iciciprulife.com

I want to change my email ID which is wrongly registered with you. Because of this I do not get any online updates about my Policy and I want to change my email ID. I am also regularly paying the premium. I have not yet received my premium receipt for may Policy. Please request to change my Email ID mentioned in my Policy No. 09308250, sum assured Rs. 25, 000 with ICICI Prudential Life Insurance and Policy No. 18655978 with ICICI Prudential Life Insurance.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Prudential Life Insurance Customer Care

from Mumbai, Maharashtra

Dec 23, 2016

Dear Veena,

We have made a note of the details. Our official will get in touch with you and assist you further.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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ICICI Prudential Life Insurance Customer Care

from Mumbai, Maharashtra

Dec 26, 2016

Dear Veena,

We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate number or ggod time for us to get in touch with you on priority.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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Address: Salem, Tamil Nadu, 636005

Website: Submit complaint

Hi, this is Perunal i have taken personal loan from icici bank, salem branch (Tamilnadu) last year oct month.My loan account number LPSAL[protected].

While applying the loan Mr. Gopi (sales executive ) processed my application, that time he promised me NO PRECLOSURE CHARGES after 1 year.

Last 14 months I paid my EMI without pendings.10 days back I asked to gopi to preclose my personal loan without any charges.

Now Mr. Gopi is telling that time my boss Mr. Manoj only told no preclosure charges, that is the reason I given the commitment sir.Now he is transferred other branch.

I received statement from icici for preclose my loan, in that statement 5.75% added preclosure charges.

Mr.Gopi and Mr Manoj cheated me.

I am requesting you please do the needful for preclosure of my personal loan without any charges.

I am ready to pay only capital outstanding

Please take necessary action against gopi and manoj

Thanks and Regards
Perumal

ICICI Bank customer support has been notified about the posted complaint.

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Address: 560011

Hi

i got a call from ICICI saying my credit card is ready, but i have not applied or asked for any credit card . The lady was very arrogant and started questioning me why i had uploaded the document with them.

i seriously believe this is a fraud done by some

the executive name was Sara & number i got the call is [protected], she said she was calling from Electronic city .

ICICI can you have a check done on this fraud.

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3so6k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Lucknow, Uttar Pradesh, 226016

Website: icicibank.com

I have been a wealth management long term customer with ICICI. But when any need arises, there is no customer service set up to help. All their provisions of customer care are just for show. They are not effective. They either have no information or they just say that they do not have authority to do this or that. When they have to extract money from customers they become very prompt and robust in their activities but this they are lethargic in even receiving customer complaints. There toll free customer care number does not work and paid numbers rarely get connected. If sometime it gets connected, the customer care agent just keeps on wasting your time by asking silly questions wihout paying heed to customers concern. They never have any solution for customer concern. why have ICICI display customer care contacts when they do not intend to serve customers ?

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sno3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh

Website: www.icici bank

I had made a on-line transaction for arvindbrands.co.in on 10 dec 2016 through icici debit card.
Transaction details are as follow:

Transaction id: [protected]/0 and [protected]/0
Account no:0075*408
Amount: rs 3670.00 *2= 7340
Transaction status; failed
Transaction date:12/12/2016

I had already noted a complaint with icici bank but they had not resolved the above said complaint...

Jan 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava customer care executive provided me a complaint no[protected] for above posted complaint.

Dec 23, 2016

Updated by Sajal Srivastava no action till today and the matter need to be addressed fast

Verified Support

Dec 24, 2016

ICICI Bank Customer Care's response Dear Ms. Srivastava,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3snpt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Website: www.icicibank.com/nri-banking/RHStemp/service-charges.page?

Bank is changing fees for use of debit cards and aditional fees to use them.When I raised this with customer service, they said it is normal. I amm allready giving my bussiness to bank, why should i be paing fee for services that are part for standard bank services all over the world ( eg: use of debit card to access my money in bank account)

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Address: Mayurbhanj, Odisha, 757001

Website: www.icicibank.com

ICICI Bank INSTANT CREDIT CARD NO-[protected] and shown in the Credit Card Statement Dated 14/12/2016 . The reason of Debit of the Amount of Rs 1, 956.27 is not convincing . It is also not understood why the Old Credit Card Number [protected] is still being used in the Credit Card Statement, Emails and Messages sent to my Mobile Number-[protected]. For delay in payment of Rs 5, 000.00 ICICI may charge Interest as per Rules for Three days i.e for 02/12/2016 t0 04/12/2016 as the balance due amount on 02/12/2016 is paid on 05/12/2016 through Net Banking.
Hence, it is requested to Reverse / Credit the Wrong Debit of Rs 1, 956.27 on 14/12/2016 and to use the Card Number [protected] in the Credit Card Statement.

Jan 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

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Address: Hanumangarh, Rajasthan, 335504

Dear sir.. On[protected] in morning i had pay rupees 6900 through eazypay merchant for adscash compny. Paymnt mere account se kt gya but compny ko website pe koi update nahi hua. Plzzz help nd refund my paymnt. Pnb net banking ke through mene paymnt kiya tha. Bdi muskil se mene paymnt kiya tha. Paymnt cut bhi ho gya or koi benefirt bhi nahi hua. So plzzz help me sir and refund my paymnt. My pnb account no. Is [protected] m attaching a screenshot wid dis complaint. Plzz resolv my problm as soon as posible

Merchat txn.. [protected]

ICICI Bank customer support has been notified about the posted complaint.

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M

mohuya mukherjee

from Bengaluru, Karnataka

Dec 22, 2016

Hi Sir,
My personal loan with coco is been approved and since 3 days they have told me that the amount is already dispatched but till now I have not received the Amount. The contact person doesn't not even reSPOND.
My pan number is BISPM7637Q
Name : Mohuya mukherjee

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Address: 753003

Getting billed & charged for older card which am not holding presently & was replaced by icici bank since 01/2015... Suddenly am getting charged since april 2016, after sending several letter to head credit card division not getting any reply in this regard... Being a senior citizen @ the age 77 getting harassed for the same, even approached the area branch, but did not get this resolved as i was directed to "talk to customer care" or to lodge on line complaint... Kindly resolve at the earliest.

Feb 7, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear shaileshg7,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3sl1n_aaaa) in the subject line.

Regards,
ICICI Bank Customer Service Team

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S

shaileshg7

from Delhi, Delhi

Dec 22, 2016

Made a debit card transaction of INR300.00. In the first go received error thus made another swipe but amount deducted twice. Please do the needful.

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Address: 560040

Hi, i made online purchase on amazon for rs 29, 998/- 12th dec.. And i cancelled it on 13th dec, for which amazon refunded the amount same day and provided the refund reference number. Now even after 10 days i have not received my refund in account. However icici has not proceesed my refund and are saying we are responsible for amount. How can this be. Pls get me my amount.

May 10, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear (Rathan87),

We inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy) in the subject line.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear amin k,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy_aaab) in the subject line.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 23, 2016

ICICI Bank Customer Care's response Dear jagdishmuni,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3skmy_aaaa) in the subject line.

Regards,
ICICI Bank Customer Service Team

Dec 23, 2016

Updated by Rathan87 I have shared my contact details in email provided above ..looking forward to ur call n resolution

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J

jagdishmuni

Dec 22, 2016

My A/c no.[protected] icici Bank fazilka please help me bank remove my amount

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A

amin k

from Mumbai, Maharashtra

Dec 22, 2016

Sir,
My self amin khan, i have lost my jewelry from ICICI Katni bank locker.
Please help me.

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Address: Mumbai City, Maharashtra, 400037

Dear ICICI Bank Team,

This is mail regarding complain about the ICICI credit card, please don't t pay any amount regrading ICICI Credit card bill from my saving account (
[protected]. i have already register complain regrading my credit card bill issues.

Its my request to you not withdraw & pay from above my saving account to credit card bill.

Stop the payment to Credit card bill from saving account.

Regards

JYOTI SINGH
[protected]

ICICI BANK
Account number:[protected]

Jan 22, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by [email protected] Dear ICICI Team,

I am not at all happy with your reply, from customer point of view it not fair.

As per you saying customer to after purchasing any items from credit card we should pay bill amount and you making fool to people to selling ur credit card, i use credit card and you make the extra charge or interest to pay for this amount.

When u selling your card and saying its life time free credit card no changes on a card. Now without using credit card you make the card charges on the my Credit card, I should not pay this amount u should be given all the information as a customer point of view.

it means only for card selling purpose your showing attraction to customer and not giving all the actual information to customer if the service is not proper you are denying to provide service once your sale is finished.

Its means you are making full and what you saying its fake to customer, You should be correct your mistake and get back to your card i should not pay any your fault any amount and you should be permission to cut or debit from any amount from my personal account. IF you should be do any thing i tweet and complain in customer care site.

Regards

JYOTI SINGH
[protected]
[protected]@gmail.com

Credit card No: [protected]

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Ms. Singh,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Ms. Singh,

We're sorry to hear about your experience. Our official will get in touch with you to address your concern. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 400089

Hi Good Morning
I am Ashok Ganpat Sable
Wrongly Credited My Salary 16987/- in my De activated A/c No[protected] Dtd 03 Dec 2016, I am follow up with Marol Branch Miss Vidya last 03 week, My De Activated A/c No[protected] Cheque Book and kit submitted also submitted account closed form and My submitted company letter wrong account transferred but vidya said Account opening from pending, My Account opened icici representative Mr Vipin Pathak - [protected] i am follow up with Vipin but he not give any response, My new activated account[protected] Please clear @ the earliest.
Please find attachment of Company Transferred my salary
Thanks & Regards
Ashok Sable
[protected]

Jan 22, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Mr. Sable,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 122503

Website: [email protected]

Mere no. Kho gaga hi mujhe no. Change karna hi kiya online ho jayega kiya plzzz sir/madam ji

Dec 22, 2016

Updated by [email protected] Hlo sir contact change

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have book my trip through ICICI credit card on EMI basis. In starting they told me your monthly EMI would be 2027 rs, and i am paying my EMI on time, but they fraud (ICICI Credit Card) people always increase my EMI. Now my EMI is 2340. How.

There ICICI phone banking officer told me that EMI is not a fixed amount and disconnect my phone.

Please help me this matter. ICICI is the worst. Let me know how i can file the compliant against the ICICI credit card.

I am also have the recording of there 3 phone banking officers, all of them are confused and all of them are different answers of my questions.

Jan 23, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sk0l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400701

Bank manager requested me to allow him to debit 50000 INR from my account which I agreed to he committed that repayment will happen in 3-4 days today it's 10th day and I have not yet received the same. Everyday they say it will happen by day end. I am visiting the branch everyday and he says ma'am aaj hoh Jayega 100%. I am desperate need of money due to liabilities and I am denied for my money itself. Request you to please help me out. Due to all this I am highly mentally disturbed.
This has Pressurized me and disturbed me badly.
Branch is ICICI Ghansoli RCP

Feb 10, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Ms. Patodi,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sjl2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560100

Website: www.icicibank.com

I am currently out of India and need to update my US phone number. There is no facility to update my phone number online, there is no option for service request and even they dont update the phone number even If I call the customer care. Really stuck to do any transaction.

Really hate this process. I am getting punished for accessing my own money.

Thanks,
Raghavendra Hegde

May 10, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by raghu.hegde49 I had also downloaded Update Mobile number form and had sent it to Mumbai branch a month ago with my passport and Visa copy. But there is no update so far on that.

Verified Support

Dec 22, 2016

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sj2j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 26, 2016

Updated by raghu.hegde49 I have dropped an email. Need to see whether your team will be able to resolve my issue.

Dec 31, 2016

Updated by raghu.hegde49 I had dropped an email. I have not received any update.

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 755

Cash withdrawal from saving a/c

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Worst Behavior of Branch Manager

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Unauthorized deduction of 7211 amount from account

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Transaction status of payment of Rs.55200/-

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Wrong email ID registered against my Policy

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Misrepresentation of personal loan

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Credit card fraud Dec 23

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Error in payments and pathetic customer service

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Online transaction failed (Two times) amount debited from my account but not credited to merchant (Arvind brands.co.in)

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Unfair fees and charges

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Illogical Debit Against Deactivated Credit Card with no Transaction

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Eazypay payment

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Credit card extra billing

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Amazon " refund not processed " by icici

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Stop payment to credit card from Personal or saving Account

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Salary Transfer In My Deactivated Account

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No. Change

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Credit Card Frauds

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Refund of money against request for debit by branch manager

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Updating Phone number

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