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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 755

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S
Sksudan
Dec 25, 2016
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Address: Panchkula, Haryana, 134113

I have filled a hbse form of reappear few days ago for which I have paid Rs 800/-from my SBP debit card but the payment deducted twice for one registration form.and not refunded by the bank.I complained many times but no action taken.I visited my nearest branch of ICICI but no interest shown by the bank employees.kindly look afterwards the issue and solve it.
Jan 25, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sy10) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    asipjena
    from Bengaluru, Karnataka
    Dec 25, 2016
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    Address: Bangalore, Karnataka, 560037
    Website: FRAUD LINE ACTIVITY

    Hi team,
    by mistakely i forward cash to some other account.by( fraud activity)
    now due to saturday i cant connect with helpline also.
    i want my money back .
    please help me on this
    my account is in icici and transfer to IOBA IFSCCODE(IOBA0001999).
    I AM PLANNING TO GIVE A COMPLAIN ON CYBERCRIME.BUT DUE TO SATURDAY ITS OFF ALSO.
    PLEASE HELP ME ON THIS SO THAT I CAN GET MY MONEY BACK AS SOON AS POSSIBLE.
    Mar 26, 2017
    Complaint marked as Resolved 
    SOLVED
    ICICI Bank customer support has been notified about the posted complaint.
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      K
      Karki Suraj
      Dec 24, 2016
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      Address: New Delhi, Delhi, 110045
      Website: www.icicibank.com

      Dear sir,
      Actually yesterday i was transferred some amount of 150rs from my Paytm wallet to Icici bank account but after some time i checked my balane there was showing 150 rs is credited my bank account but today morning showing there is no balance credited in your icici bank account and also there no transaction details available in my transaction history...but Paytm customer care said that there is successful transfer from our side
      ICICI Bank customer support has been notified about the posted complaint.
      Dec 24, 2016
      Updated by Karki Suraj
      Its very needful plz do as soon as possible
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        G
        Ganeshraja1
        from Chennai, Tamil Nadu
        Dec 24, 2016
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu, 600060
        Website: www.icicibank.com

        Recieved the delivery of ordered Blue dial men's watch in non working condition- when unpacked found the seconds hand was not clocking and then could understand the dial was not at all working.The Delhivery courier guy who delivered to take back the goods asking us to complaint to Provogue.I was cautious to call Icici team two days before delivery as I was fortunate to notice in the internet - some serious complaints from many icici users that they were cheated.Sarcastically I am a prey now and I failed to read reviews before ordering which I realised very late.Icici should be selective with such unprofessional offer partners.They are going to spoil their reputation by promoting such unethical and customer annoying practices.Say no to Provogue who has zero customer satisfaction mindset.
        Jan 29, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 26, 2016
        ICICI Bank Customer Care's response
        Dear Customer(Ganeshraja1),

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t02q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Bchty
          Dec 24, 2016
          Resolved
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          Resolved

          Hi
          Please help me i am a retired semi govt. Servant from west bengal.
          I have purchased 2 numbers of tax saving bonds on[protected], i want cash it the same bonds.
          The detail of the safety bonds 2000
          Option 1, face value 5000/-, deemed date of allotment 14.11.2000, bond holder number.[protected], certificate no. 369773, bond holder name bhaskar chakraborty,

          My email address: [protected]@gmail.com
          Contact: [protected]
          Jan 26, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 25, 2016
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            shelsumit
            from Patiala, Punjab
            Dec 24, 2016
            Resolved
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            Resolved

            Address: Ludhiana, Punjab, 141013
            Website: [email protected]

            I am having an icici credit card i was unable to deposit the amount in my credit card due to huge rush in banks after 8 th november 2016, then i transferred the funds to my credit card through some ones account, then they put a huge penanlty after that my credit limit goes down they put again some charges i am facingh a lot of problems so please do thee needfull, i had paid a huge amount to these guys but they are not supporting me
            Jan 27, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 25, 2016
            ICICI Bank Customer Care's response
            Dear Customer(shelsumit),

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Verified Support
            Dec 25, 2016
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Drip
              from Erattupetta, Kerala
              Dec 24, 2016
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              Resolved

              Address: Mumbai City, Maharashtra, 560077
              Website: Icici bank.com

              Never seen such fraud like icici bank, please somebody suggest to close this icici bank in exchange India. If someone interested let's form a community and file a against icici bank about their fraud activities. Because I am damn sure many many peoples might have affected because of this icici frauds. Let's do something against this fraud icici bank. ICICI bank is scratching from our hard earned money of all middle class people without our knowledge. My kind advice please don't open any accounts in icici bank, don't take credit card in icici bank, don't invest in any schemes in icici bank, don't take insurance from icici. Please be aware of this icici bank profession thiefs(beggars)
              Jan 26, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 25, 2016
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ssed) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                S_P
                Dec 23, 2016
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                Resolved

                Address: Mumbai City, Maharashtra
                Website: www.icicibank.com

                I hold and NRI account with ICICI bank, and when we tried to deposit money into the account.

                We were told to re-KYC even though reKYC was done just 4 months ago). On top of this they kept lying that ICICI has been trying to get in touch via various means. This is not true and when questioned no one ICICI bank was able to provide any proof of any communication.

                Their own site suggested that money can be deposited up to 50, 000 Rs if KYC is pending, but they still refuse.

                When asked ICICI bank to log complaint, they keep avoiding and repeat the same excuse everytime.

                Absolutely poor service
                Jan 26, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 25, 2016
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqtq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Feb 21, 2017
                Updated by S_P
                Got in touch with ICICI, got sent to various contacts, and now more stories are being invented that I have already spoken to someone in branch and they have resolved my complaint. Funny as I haven't been to branch or spoken to anyone in any ICICI branch for a long time...

                Seriously poor service...
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                  K
                  karor
                  from Noida, Uttar Pradesh
                  Dec 23, 2016
                  Resolved
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                  1) I am having two saving A/C which are of previllage catagory at sector-1 branch, Noida.
                  2.Today, due to some emegency need, i visited the branch in F.N and requested for minimum cash of Rs.[protected] which was politely refused and asked to contact later in A.N.In the meantime two influencial persons were given cash more than 20000/-. Anyway, hoping that i also wd be given cash in afternoon i returned.I contacted again & refused.
                  i realised today what media has showing these days.If previllige customer are treated like this, for others it is understandable.
                  3.please note that during currunt cash crisis this was my 1st request and i am very much disappointed.
                  Jan 26, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 25, 2016
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqk2) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Hi,
                  I am holding ICICI credit card since 5 years and I have certain due amount to the bank.I am planning to go for the NOC. Can you help me on particular thing.

                  Thanks,
                  Balaji.
                  [protected]
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                    V
                    VijayaKumar Kuppusamy
                    from Mumbai, Maharashtra
                    Dec 23, 2016
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                    Resolved

                    Address: 600032
                    Website: www.icicibank.com

                    Hi Today (23.12.2016) visited ICICI Branch for FD related query (Suggested by Customer Care). Where they treated the customer like a thief and they are not at all ready to listen my query. Simply they gave me the statement (which is i already have) and verify it, if you want more go to your base branch and we don't have time to speak. we are not asking any free service from ICICI. In my past 10 + years experience i never had a such worst experience.

                    The Branch is "69, Jawaharlal Nehru Rd, Balaji Nagar, Ekkatuthangal, Chennai, Tamil Nadu 600032". Branch Manager Name Is Mr. Anand D and Customer relation Person is Mr. Venkateshwara Roa. The Best Part is they told me to do complaint wherever you can it won't Bother us. ICICI ATM Security Behavior is much better then your Staf.

                    Regards,
                    Vijay
                    Jan 24, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 24, 2016
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We are sorry to hear about your experience. We have shared your feedback with the branch for review and necessary action.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Shashank Dewangan
                      Dec 23, 2016
                      Resolved
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                      Address: 411013
                      Website: www.icicibank.com

                      From my saving bank account 7211 amount was reversed on 22/11 stating that the refund made my paytm on 14/12 was not successful.

                      But i have checked with paytm and they told that it was successful and also provided the bank reference id. Also i have checked paytm passbook and transaction was successful.

                      Response from paytm
                      ICICI just gave us a reference number 74766516350649540115601 for successful refund of Rs 7211 from Paytm to your bank account.

                      Please see attached.

                      Also add 7211 asap to my account.

                      Hoping for best response from your end as i have salary account other account in your bank.

                      I have sent more than 5 to 6 mails but there is no response even no acknowledgement of mail receipt.

                      Contact no. [protected]
                      Jan 24, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 24, 2016
                      ICICI Bank Customer Care's response
                      Dear Mr. Dewangan,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        U
                        upenpathak
                        from Delhi, Delhi
                        Dec 23, 2016
                        Resolved
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                        Resolved

                        Address: Ghaziabad, Uttar Pradesh
                        Website: AdsCash.in

                        Dear Sir/Madam,

                        On 20 Dec 16, at around 2001hrs, I have made an online payment of Rs.55200/- for the merchant AdsCash Digital Marketing through ICICI Bank payment payment gateway Eazypay. The payment was successful and the said amount got debited from my credit card account. However, I did not get any receipt/confirmation of the same due to link/network problem. When I contacted Axis Bank CC about the same they informed me that the transaction is successful from their end. They have also provided me the Ref No.[protected] and Transaction ID- 072473. But the merchant is saying that they have not received any payment. I, therefore, request you to kindly look into the matter on priority and resolve the issue. Either the merchant should give me an acknowledgement about the receipt of the payment so that I can avail their services or a refund may be given to me. I am also attaching my credit card statement showing the said transaction of Rs.55200/- credited to Eazypay for your reference. Thanks...!!
                        Jan 27, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 24, 2016
                        ICICI Bank Customer Care's response
                        Dear Mr. Pathak,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sr3b) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          Veena Suvarna/EMD/MUM
                          from Mumbai, Maharashtra
                          Dec 23, 2016
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                          Address: Mumbai City, Maharashtra, 400089
                          Website: www.iciciprulife.com

                          I want to change my email ID which is wrongly registered with you. Because of this I do not get any online updates about my Policy and I want to change my email ID. I am also regularly paying the premium. I have not yet received my premium receipt for may Policy. Please request to change my Email ID mentioned in my Policy No. 09308250, sum assured Rs. 25, 000 with ICICI Prudential Life Insurance and Policy No. 18655978 with ICICI Prudential Life Insurance.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Veena,

                          We have made a note of the details. Our official will get in touch with you and assist you further.

                          Regards,
                          Team ICICI Pru Life
                          www.iciciprulife.com
                          Dear Veena,

                          We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate number or ggod time for us to get in touch with you on priority.

                          Regards,
                          Team ICICI Pru Life
                          www.iciciprulife.com
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                            perubhava
                            from Vadodara, Gujarat
                            Dec 23, 2016
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                            Address: Salem, Tamil Nadu, 636005
                            Website: Submit complaint

                            Hi, this is Perunal i have taken personal loan from icici bank, salem branch (Tamilnadu) last year oct month.My loan account number LPSAL[protected].

                            While applying the loan Mr. Gopi (sales executive ) processed my application, that time he promised me NO PRECLOSURE CHARGES after 1 year.

                            Last 14 months I paid my EMI without pendings.10 days back I asked to gopi to preclose my personal loan without any charges.

                            Now Mr. Gopi is telling that time my boss Mr. Manoj only told no preclosure charges, that is the reason I given the commitment sir.Now he is transferred other branch.

                            I received statement from icici for preclose my loan, in that statement 5.75% added preclosure charges.

                            Mr.Gopi and Mr Manoj cheated me.

                            I am requesting you please do the needful for preclosure of my personal loan without any charges.

                            I am ready to pay only capital outstanding

                            Please take necessary action against gopi and manoj

                            Thanks and Regards
                            Perumal
                            ICICI Bank customer support has been notified about the posted complaint.
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                              A
                              adikins
                              from Bengaluru, Karnataka
                              Dec 23, 2016
                              Resolved
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                              Resolved

                              Address: 560011

                              Hi

                              i got a call from ICICI saying my credit card is ready, but i have not applied or asked for any credit card . The lady was very arrogant and started questioning me why i had uploaded the document with them.

                              i seriously believe this is a fraud done by some

                              the executive name was Sara & number i got the call is [protected], she said she was calling from Electronic city .

                              ICICI can you have a check done on this fraud.
                              Jan 27, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 25, 2016
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3so6k) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                H
                                hiba04
                                from Lucknow, Uttar Pradesh
                                Dec 23, 2016
                                Resolved
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                                Resolved

                                Address: Lucknow, Uttar Pradesh, 226016
                                Website: icicibank.com

                                I have been a wealth management long term customer with ICICI. But when any need arises, there is no customer service set up to help. All their provisions of customer care are just for show. They are not effective. They either have no information or they just say that they do not have authority to do this or that. When they have to extract money from customers they become very prompt and robust in their activities but this they are lethargic in even receiving customer complaints. There toll free customer care number does not work and paid numbers rarely get connected. If sometime it gets connected, the customer care agent just keeps on wasting your time by asking silly questions wihout paying heed to customers concern. They never have any solution for customer concern. why have ICICI display customer care contacts when they do not intend to serve customers ?
                                Jan 27, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 25, 2016
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sno3) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sajal Srivastava
                                  from Delhi, Delhi
                                  Dec 23, 2016
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh
                                  Website: www.icici bank

                                  I had made a on-line transaction for arvindbrands.co.in on 10 dec 2016 through icici debit card.
                                  Transaction details are as follow:

                                  Transaction id: [protected]/0 and [protected]/0
                                  Account no:0075*408
                                  Amount: rs 3670.00 *2= 7340
                                  Transaction status; failed
                                  Transaction date:12/12/2016

                                  I had already noted a complaint with icici bank but they had not resolved the above said complaint...
                                  Jan 26, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dec 23, 2016
                                  Updated by Sajal Srivastava
                                  customer care executive provided me a complaint no[protected] for above posted complaint.
                                  Dec 23, 2016
                                  Updated by Sajal Srivastava
                                  no action till today and the matter need to be addressed fast
                                  Verified Support
                                  Dec 24, 2016
                                  ICICI Bank Customer Care's response
                                  Dear Ms. Srivastava,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3snpt) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    amangill74
                                    Dec 23, 2016
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                                    Website: www.icicibank.com/nri-banking/RHStemp/service-charges.page?

                                    Bank is changing fees for use of debit cards and aditional fees to use them.When I raised this with customer service, they said it is normal. I amm allready giving my bussiness to bank, why should i be paing fee for services that are part for standard bank services all over the world ( eg: use of debit card to access my money in bank account)
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                                      Sushanta Kumar Das
                                      from Mumbai, Maharashtra
                                      Dec 22, 2016
                                      Resolved
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                                      Resolved

                                      Address: Mayurbhanj, Odisha, 757001
                                      Website: www.icicibank.com

                                      ICICI Bank INSTANT CREDIT CARD NO-[protected] and shown in the Credit Card Statement Dated 14/12/2016 . The reason of Debit of the Amount of Rs 1, 956.27 is not convincing . It is also not understood why the Old Credit Card Number [protected] is still being used in the Credit Card Statement, Emails and Messages sent to my Mobile Number-[protected]. For delay in payment of Rs 5, 000.00 ICICI may charge Interest as per Rules for Three days i.e for 02/12/2016 t0 04/12/2016 as the balance due amount on 02/12/2016 is paid on 05/12/2016 through Net Banking.
                                      Hence, it is requested to Reverse / Credit the Wrong Debit of Rs 1, 956.27 on 14/12/2016 and to use the Card Number [protected] in the Credit Card Statement.
                                      Jan 27, 2017
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 23, 2016
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        P
                                        Parlika
                                        Dec 22, 2016
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                                        Address: Hanumangarh, Rajasthan, 335504

                                        Dear sir.. On[protected] in morning i had pay rupees 6900 through eazypay merchant for adscash compny. Paymnt mere account se kt gya but compny ko website pe koi update nahi hua. Plzzz help nd refund my paymnt. Pnb net banking ke through mene paymnt kiya tha. Bdi muskil se mene paymnt kiya tha. Paymnt cut bhi ho gya or koi benefirt bhi nahi hua. So plzzz help me sir and refund my paymnt. My pnb account no. Is [protected] m attaching a screenshot wid dis complaint. Plzz resolv my problm as soon as posible

                                        Merchat txn.. [protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Hi Sir,
                                        My personal loan with coco is been approved and since 3 days they have told me that the amount is already dispatched but till now I have not received the Amount. The contact person doesn't not even reSPOND.
                                        My pan number is BISPM7637Q
                                        Name : Mohuya mukherjee
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