ICICI Bank Complaints & Reviews

I have applied for a new debit card . Bank person have said that it ll take seven working days but till today 14 days passed still now no sms nothing no card. without card I'm not able to do anything as you know this is the problem I'm facing

Hi All,

I received a call from credit card department about my card to be dispatched which i had applied six months back.
Initially they said that "no document needs to be submitted, we will dispatch it to your residence" .
But later on they started demanding for address proof, income proof, etc.
I said that i don't required it.
So an executive named Priya abused me by saying badwords on phone.
I was shocked to hear such words from a qualified lady.
Such a cheap lady i have never thought off.
Her mobile number is [protected] and also complained about her to her manager whose number is [protected].
He said she want to complete her target, so in frustation she might have done that.
Here onwards i will not keep any relation with ICICI...

Hi,

I am the account holder of ICICI account for last 2 years, as I am not using since last four months. I have recently transferred some amount to my Account. When checked latest transaction I have found 514.25 Rupees has been deducted from my account as SMAB Chgs NOV16+Stax67.08.

I want ICICI bank, how can you deduct amount from account without notifying me, If you say that my account should have minimum...

Hello,
I haven't subscribed to My Money service but still anual fee for
BIL/[protected]/MM Annual Fee DEC16-NOV on 20/12/2016 345 rupees got deducted. Most annoyingly I can't subscribe it by Myself. What an insane they Icici dont have toll-free number. I called Phone bank support through phone mobile number, call rejected always and asking to callback after sometime.Hold my call for 18 minutes and call rejected as heavy load calls. I really got lost Trust with Icici bank. Please unsubscribe me from My Money service and pay back my money 345 rupees in my account in priority basis. If not refunded I will complaint Icici bank with govt and in RBI. My number is:[protected]
Details of debit
[protected]
BIL/[protected]/MM Annual Fee DEC16-NOV
Dr.345.00

Hi...
My sel[censored]ttam vankar i'm from himatnagar gujrat. Befor day we 2 person going to your himatnagar icici branch for the deposit my money. But we don't have pan that time so we are use your counter pan but your ladie employee is soud on me and my friend about pan only and and coverd pan with very bad behavior there is many costomer all is seen this and more than costomer also compliant about your employees behavior and that time i not deposit my money in your branch i deposit ma money in idbi bank.. And i just suggest u please give the training your employees than recommended for job this is good for your bank future....
I hope u give me good solution and apologies for this type of behaviour.. I'm waiting... My mobile. No.[protected]
Thanks

ICICI Bank — ONLINE TRANSACTION FAILED AMOUNT DEBITED FROM MY ACCOUNT BUT NOT CREDITED TO MERCHANT (web-work.in)

I had made a on-line transaction for Web-work.in on 14 DEC 2016 through ICICI Debit card.
Transaction Details are as follow:

Transaction ID:[protected]
Account No:0419****491
Amount: Rs 11500.00
Transaction Status;Failed
Transaction Date:14/12/2016

I had already noted a complaint with ICICI bank but they had not resolved the above said complaint.

I have got a call free life time credit card from icici bank i have written communication on phone message as well as on whats app also on gmail regarding offer as well as document submitted.
Still i didnt receive the request number although i got a confirmation call from icici bank team.
When i am calling on [protected] & whats app number [protected] number but noone is responding. this is simply ridiculous.
I am going to raise a request to cosumer court for misguiding and fraud by bank.
I have already sent mail to an m [protected]@gmail.com

Hi,

I have taken person loan from ICICI with Loan account number LPHYD[protected] at ICICI Infosys Branch, Hyderabad.

Attached to the loan they deducted approximately 27, 000 towards loan secure insurances. But for the same I didn't receive insurance documents. I received insurance documents for the amount 13, 500 (approx) and same information was told by ICICI customer care.

To get clarity and...

Hi,

This is completely disgusting, I am a customer of ICICI family from the year 2004, today I got cheated by ICICI Loan Department.

I applied for ICICI home Loan with the known sales executive person by submitting my preliminary documents (All documents except property documents).

Initially Sales executive told me that he cannot process the loan until I submit complete Property documents & hence asked me to sign a Blank cheque in favor of “ICICI BANK LOAN”. He updated me that Loan processing fee would be 4000 odd but he was not sure exactly how much, hence asked me to provide signed blank cheque. By relaying my past relationship with ICICI I gave him signed blank cheque in favor of “ICICI BANK LOAN”.

As a weird surprise, the executive has presented that Cheque without my notice with a processing fee of Rs 8, 855/- on 12th Dec 2016, Cheque No- 298792.

Loan Application Number- [protected]
My ICICI SB Account Number[protected]
Cheque No- 298792

Initially he informed me that he’ll present the cheque with processing fee of around Rs 4000/- only when I submit complete property documents. Still I haven’t submitted complete property documents to ICICI as there are some issue with property registration in Mysore.

Looks like sales executives are giving wrong information & misleading the customers to meet their targets.

Hence, I request you to revert back the deducted processing fee of Rs 8, 855/. I don’t want to continue further with ICICI.

Regards
Lohith
[protected]

I am having the same case and lost 15000/-
I too have registered complaint with ICICI bank.
I approached ICICI bank and talked to branch manager. They assured me to investigate and provide the details within 2-3 days.

Still I didn't get any reply from them.

Most of the transaction is debited to SBI_BUDDY and MPESA.

I request ICICI bank to act on this immediately.

Nisarg Vagadiya
+91-[protected]

Hi,

I have done an imps transfer of 24950 on 14th of Dec. The transaction got failed at destination bank. My money is debitted but not refunded. I have checked with the beneficiary and it is not credited to him as well. I have done another imps transfer of 24950 to the same beneficiary on 19th of Dec. The second transfer is success and the beneficiary got money for the same.

I have raised two service request)...

Dear Sir,

It’s been over 16 days We have been visiting ICICI Bank on Daily basis regarding my Remittance of 465 USD, on December 7th I have submitted all the required documents for disposal and got commitment that money will be credited in 2 hours than 2 days than 3 days

and Today it’s 21st December, We’re visiting ICICI bank on daily basis and we’re just getting fake promises each time than Money will be credited tomorrow, today, day after tomorrow, We have got approval for Remittance etc etc

and due to late payment, we are loosing faith on ICICI bank and requires urgent basis remittance, if not done than we need to file a complaint against ICICI bank Ltd ( Model town branch ) to RBI and consumer court

Thanks

Hi Team,

My application form number is[protected] and request for a/c opening has been taken on 03/12/2016 and verification done on the same day thereafter I got sms on 05/10/2016 that within next 3 working days your a/c will be activated but till yet it has not been activated.

I visited the branch on 19/12/2016 and then consulted with Sudhir Executive [[protected]] and Branch Manager and both said till next evening your a/c will be get activated but nothing happened.

Therefore, I am raising complaint here.

Please activate my account on high priority basis.

Regards,
Rajesh Kumar Yadav
Senior Software Engg.
[protected]

Dear sir, one of the fraud company gave loan 15000₹ we pay back all money and that company was run away they toook 30000₹ to make double money. Due to this fraud company they cancle my loan in Latur branch. I take all details from the company of EQUIFAX. They also acrpt there mistake. My name is Ramprasad kalyan Aute At-Wadgaon post-Sushi Tq- Georai Dist-Beed. My contact number is [protected]. Please contact me with details.

I was taken gold loan in icici putter chittoor district. Now Iam going to realse that gold. In which way that I have to do it. They are not accepting the check of other bank. What I meant is when I went to the they are the as that what ever the that you go we need money to clear the loan not In the of check
Here my complaint is why they are not accepting the check

I have to SBI ECS to be deducted from my salary account on 15th Dec'16. By mistake the amount was missed to be transferred from my other ICICI Bank Linked account to ICICI Bank Salary Account. Both the account were linked.

Bank send me the sms "the ecs is on hold please fund you account immediately" at 8:54 PM. I made the transfer of fund at 9:47 pm with ICICI Bank Linked account. Account debited at 9:45 pm by amount credited at next day 7:05 am. After 2 days I found that ICICI Bank deducted 402.5*2 (for 2 ECS)= 805/- from my account.

Now I am getting sms from SBI to Pay EMI else 573+2% Penalty Interest for both the EMI. I made the IMPS yesterday i.e. 19th Dec'16 to my ICICI Bank Salary account to pay EMI manually by NEFT. I got the SMS that my ICICI bank is credited with 5k by IMPS Ref No.[protected]. But till now after 19 hours; the amount transferred is not showing in my account.

Called Customer Care of ICICI Bank, Once they told the IMPS is having some delay due to heavy load on server and disconnected the call without completion of communication. 2nd time executive is telling the amount is not credited into the account it might be issue with other end from where the transfer is made. When I asked if the issue is from other end then why sms of amount credited in comes from ICICI bank, then he told to wait for 1 more day.

And in the counter part, SBI is about to put penalty on because I am unable to make payment of EMI even manually by NEFT.

Please help why this penalty is from bank side only. If bank is also in fault of delayed SMS to inform funding of account before returning ecs and Now not giving my money to me transferred by IMPS to me after 19 hours.

There should be a penalty on ICICI bank for my IMPS payment delay.

My name is munna ansari i had deposited rs. 3100/- in the atm machine (atm i.D 62942wcr) on 14/10/2016 at 11:11 am in new delhi, nehru place in a/c no.[protected] but i had press wrong a/c no.[protected]mr. Suja m a/c holder name) and was transferred to that account and when i found that was happen on the same day i approached to the nehru place, new delhi icici branch immediately and told the whole thing to the bank personnel regarding the same and i also gave in writing that it was all happened by mistake so at that point of time bank personnel ready to block the said amount so the person in which amount was transferred was not withdrawal the money and he also assured me that bank will try to contact with the customer regarding the same through chennai branch in which mr. Suja m account is existing. After that customer is ready to return the money but now the problem is that staff of both chennai and delhi icici bank branch is not supporting at all and on the contrary they said to me do what ever you can do.
So i am requesting to you please help me in that because financially i am a very weak person and rs.3100/- very big amount for me.

I have A/C[protected] with icici bank I have transferred Rs 50000/- using IMPS on 19th Dec 2016 at arount 9.00PM to SBI Bank A/C:[protected] MYANIGI REDDEMMA. The IMPS Ref No[protected]. Amount debited from a/c but not yet credited to beneficiary account . I got message that it timed OUT transaction status will be updated by beneficiary bank but still amt not refunded not credited to the beneficiary bank Please Look into this issue and resolve it as soon as possible From: Abirami T

Hi Team,

I have never used or subscribed for your My money services .

I was lucky enough to identify that you have deducted 375rs from my account with out any notice.

Details :
BIL/[protected]/MM Annual Fee NOV1
6-OCT17/140764
Transaction date : 19/12/2016
Account Number :[protected]

Kindly refund my amount and dont subscribe to any service with out my confirmation.

Thanks a lot, looking forward for my money.

Regards,
Akanksh

I don't know how to tell about this ICICI bank cheater. I don't know Why icici bank try to hide a large pumpkin inside heap of rice.
As everyone knows that there is no proper connectivity to ICICI credit card customer care via phone even ICICI bank able to rectify this problem.
Icici bank has taken 575rupees from my credit card on Nov 23rd 2016 without any reason.
I will explain my worst experience with ICICI Customercare executives
Day 1: on 25th Nov 2016 I have noticed that 575rupees has been taken from my account and I called ICICI Customercare, after nearly 30min struggle my call was connected to Customercare, any executive called Manisha had picked my call, I asked her why 575rupees has been taken from my credit card, she explained that my credit card limit has been exceeded so they made a fine of 575rupees, I told her my credit card bill date was on 2nd of every month, then how it got exceeded on 23rd Nov, moreover my credit card won't allow me to buy anything beyond the limit then how it has exceed on Nov 23rd, then she checked everything and told me sir there is a wrong calculation from our side, sorry for that and first she told me that instead of 575rupees we will refund 275rupees, I said why for you system problem I have to money from my pocket, after all arguments she finally accepted to refund 575rupees. Then I disconnected the call.
Day 2: I got my credit card bill on 2nd Dec 2016, I was shocked to see that 575rupees remains same, then I tried call Customercare number but I couldn't able to connect them, then I thought of writing a mail would be the better option(I have show the mail as proof) then I wrote a mail on 10 Dec 2016 by asking the reason of 575rupees, then I got an reply on saying
"At the outset, we are extremely sorry for the delay in responding to your e-mail.
To ensure our customer do not face any embarrassing experience at merchant outlet, at times, ICICI Bank may allow transactions beyond credit card limit.

However, if the credit card exceeds the credit limit assigned on Credit Card Account, an over limit fee is levied at the rate of 2.5% on the over limit amount, subject to a minimum of Rs. 500.00.
To avoid exceeding the credit limit, you may opt for setting pre-set limit on the Credit Card.

We thank you for giving us an opportunity to be of service to you.
Sincerely,

P Sumithra
Customer Service Officer
ICICI Bank Limited."

Day 3: I have send an reply saying that I try to do an over limit amount to swipe again but it is not allowing. Again I got an reply mail saying
"We understand your concern.

At the outset, we are extremely sorry for the delay in responding to your e-mail.
If the Credit Card Account exceeds the credit limit assigned on the credit card, an over limit fee is levied at the rate of 2.5% on the over limit amount, subject to a minimum of Rs. 500.00.

Sincerely,

P Sumithra
Customer Service Officer
ICICI Bank Limited."

Day 4: again I have asked for an reason like how it got exceeded on Nov 23rd
"We regret for the delay in responding to your e-mail.

We have tried to reach you on your mobile number 966XXXX344 at 10:53am however, we were not able to establish a contact with you.
If the Credit Card Account exceeds the credit limit assigned on the credit card, an over limit fee is levied at the rate of 2.5% on the over limit amount, subject to a minimum of Rs. 500.00.

Alternatively, you may also check these details from www.icicibank.com rates and charges Service Charges and FeesPersonal Banking Credit Cards.

Alternatively, you may also call our Customer Care with your city STD code followed by 33667777.

We thank you for giving us an opportunity to be of service to you.

Sincerely,
K Sridevi
Customer Service Officer
ICICI Bank Limited"
But she dint call me, she has given a missed call. I am having my mobile in my hand. The call got disconnected within a fraction of seconds. Then I replied to sridevi saying "Don't create a story. When you tried to call me. I agree you called me once, you disconnected the call with one ring, then how will I pick the call. This won't be considered as a call, this is called cheating call. If your bill is correct call me and talk otherwise connect me when I try to call your customer care."

Day 5: finally on 19 Dec 2016 at 11:26PM I got a call ICICI from the number +[protected], the gentleman who called is P Kiran. He asked me all the details and checked everything in the system and again he said the same reason that your credit card limit got exceeded so we have taken 575rupees then I told him I have made my last transaction of 1000rupees at that time my credit limit was 1015rupees then how my credit card limit got exceeded. Then couldn't able to answer my question then said me will check once again and send the details in mail and disconnected the call. This hero P Kiran knows everything this is a system calculation problem. He has send mail as
"Greetings from ICICI Bank!

As per our telephonic conversation today, we have addressed your query mentioned below.

To ensure our customer do not face any embarrassing experience at merchant outlet, at times, ICICI Bank may allow transactions beyond credit card limit.

However, if the credit card exceeds the credit limit assigned on Credit Card Account, an over limit fee is levied at the rate of 2.5% on the over limit amount, subject to a minimum of Rs. 500.00.

To avoid exceeding the credit limit, you may opt for setting pre-set limit on the Credit Card.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

P Kiran
Customer Service Officer
ICICI Bank Limited"

This gentleman called me at 11:26AM and typed this mail at 11:38AM itself he never checked anything after that. He typed the mail at 11:38AM and made a auto send as 5PM so that he can escape today. Because he it's ICICI mistake.

All these ICICI executives know this is the problem from their end and why they are acting it was correct from their end. I am not going stop this problem. I want to take a legal decision against them, please suggest. Can I send a lawyer notice?

Because of this I have wasted my time and I know they are cheating like anything, so I want to take an legal action.