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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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14308
Unresolved
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ICICI Bank reviews & complaints page 754

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C
Chandrama Singh
from Delhi, Delhi
Dec 27, 2016
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Address: 800001

Dear sir,
I am chandrama singh my address and bank details are changed
My new address is-507-b, gagan apartment, exhibition road, patna-800001
And change bank account no-[protected] sbi patna.
Bond holder no[protected] &[protected]
Certificate no[protected] &[protected]
I have also sent you an application and enclosed copy of
Copy of 4 bond certificate
Copy of passbook
Copy of pan card
Copy of cancelled cheque leaf
To your icici infotech services maratha mandir mumbai on[protected]
From first flight courier ref no-u[protected]

So please send my interest and redemption amount of earliest.

Thanking you,
Chandrama singh
ICICI Bank customer support has been notified about the posted complaint.
India's No1 worst services bank. They won't give any proper response to their customers.
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    Naveenkumar Goli
    from Hyderabad, Telangana
    Dec 26, 2016
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    Address: 5000083
    Website: [email protected]

    Dear sir transition id [protected] transfer date26/12/2016 transfer complete but not created a/c[protected] money 3300 rupees Plz sol the problem
    Dec 26, 2016
    Updated by Naveenkumar Goli
    I using in net banking but money is not created this account [protected] transfer id [protected] transfer date26/12/2016 money3300Plz sol the problem

    ICICI helpline number please contact this number [protected]...

    ...ICICI customer care helpline number [protected]
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      S
      shabeerpm
      Dec 26, 2016
      Resolved
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      Resolved

      Address: Bangalore, Karnataka

      Sir/madam my Icici account number is[protected] ifsc ICIC0000251 jayanagar 7th block Bangalore my account is not working because not using longer time but I plan to use this account and I spoke with customer care they are gave the suggestion to visit any branch and submite the form I submitted that in wilson garden branch Bangalore till my account is not working please help me out active mode account thanks SHABEER PM [protected]
      Dec 29, 2016
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 26, 2016
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Seelam Priyanka
        from Hyderabad, Telangana
        Dec 26, 2016
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500010

        I had made a Debit transaction on 17th DEC 2016 through ICICI Debit card.The amount is neither credited to the merchant nor refunded to my account .Kindly look into the issue and let me know when will the money get refunded/returned to my account.

        Transaction Details are as follow:

        Transaction ID: [protected]/0
        Account No:09180***4491
        Amount: Rs 4230
        Transaction Status; Failed
        Transaction Date:17/12/2016
        Mobile Number(Merchant) - [protected]
        Mobile Number(Customer) - [protected]
        Jan 26, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dec 20, 2016
        Hari Ram Meena's response
        Sir
        Hamara debit card block ho gaya jiske karan online transaction Nahi ho pa rhi hai
        Please debit card ko unblock kare
        Verified Support
        Dec 26, 2016
        ICICI Bank Customer Care's response
        Dear Seelam Priyanka,

        We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

        Regards,
        ICICI Bank Customer Service Team
        Sir
        Hamare debit card se online transaction Nahi ho pa rhi hai
        Please isse unblock kare
        Hello,

        Let me know if you need any further details on my mobile number

        -Vinayak Jadhav
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          S
          sumitpal
          from Lucknow, Uttar Pradesh
          Dec 26, 2016
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110044
          Website: www.icicibank.com

          I deposited one cheque of 5500 rupees on 8th Dec 2016, but it is not showing in my account yet as today is 26th Dec 2016.

          i contacted bank many times, i visited there many times, also make calls on customer care, they asked me to contact bank branch, branch is saying that bank doesn't have any responsibility of cheque because you deposited that cheque in DropBox of bank.

          i also emailed to icicibank at [protected]@icicibank.com, six days bank but there is also no reply.

          i have current account with this bank plus 20 salary account of my office staff...

          this December month with ICICIBANK is not good for me. they could not provide me any facility.

          and it is pure loss for me of 5500 rupees, ICICIBANK will not take care of there dropbox of cheuqes which is attached with there Bank.

          Name: Sumit Pal
          A/c No :[protected]
          Mobile Number: Contact me on my registered mobile number.
          Cheque Deposited Branch is : Mohan Co-opreative, New Delhi
          Cheque Deposited Branch IFSC is : ICIC0001357
          Deposited Cheque Amnount : 5500 /-
          Jan 26, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 26, 2016
          ICICI Bank Customer Care's response
          Dear Customer(sumitpal),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          How am i supposed to reach customer care? There is no such option on your IVR. Seems like not a customer friendly bank. It seems switching the account to another bank would be a better option.

          Reach me on [protected] asap.
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            K
            krishnakkp
            from Bengaluru, Karnataka
            Dec 26, 2016
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            Car Loan NOC

            Address: 500032

            Hi,
            I had a car loan with account # LAHYD[protected] which I cleared around 2008. I have not got NOC till date and when I approached bank they told they had attached record of personal loan which is closed but NOC is blocked due to this. This was two years back and I was told I will get NOC asap after working with backoffice
            Today I approached the bank, still the NOC is blocked and i was told it takes minimum of 2 weeks to...
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            @sachin1812
            from Lonavla, Maharashtra
            Dec 26, 2016
            Resolved
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            Resolved

            Address: Raigad, Maharashtra, 410206

            Bank offered me two chargeable credit cards with the same number without my approval. I had never asked for such card and didnt sign any documents. I got the call from customer care executive but i didnt show any interest in such unwanted card. I only requested to start my non working card if possible which was life time free card. To sell such non sense card bank people are violating the bank norms. This is very much serious issue.
            Jan 26, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 26, 2016
            ICICI Bank Customer Care's response
            Dear Customer(@sachin1812),

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t13t) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            M 3 din se bank ja raha hun lakin cash nahi mil raha jab bhi jao cash khatem ho gaya mera current a/c hai m kaise nikalu payment
            Unblock my icici bank pockets wallet physical card
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              R
              Rasesh Shukla
              from Mumbai, Maharashtra
              Dec 26, 2016
              Resolved
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              Resolved

              Address: 380001

              Dear Sir / Madam

              I would like to inform you that I have a credit card of your bank (visa card).
              I am not able to do online transactions, it shows your card is blocked.
              Please solve the issued urgently.
              NAME : RASESH SHUKLA
              CARD NO : [protected]
              VALID UPTO : 06/2017
              CITY :AHMEDABAD.

              waiting for your prompt reply.

              regards

              Rasesh Shukla
              [protected]
              Jan 30, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 26, 2016
              ICICI Bank Customer Care's response
              Dear Customer(Rasesh Shukla),

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sudip bose
                from Chennai, Tamil Nadu
                Dec 26, 2016
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 700004
                Website: no web site - service related complain.

                I, mr.sudip bose(my phone number-[protected]) took a icici bank credit card (number-[protected]) in the month of November 2016 and now(on 26.12.2016) I received phone call(from number +91 [protected]) informing me that icici bank have activated some medical or risk coverage service without my consent against my credit card and now I have to pay EMI for those service charge against my credit card. the representative simple forced me but I don't want any such services and will not be able to pay for those.
                Please deactivate any such service against my credit card, otherwise is have to deactivate or withdraw the credit card now only.
                Please inform me your side decision.
                Jan 27, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2016
                ICICI Bank Customer Care's response
                Dear Customer(sudip bose),

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dear sir,
                I have booked railway ticket from irctc on dated[protected]. From Aurangabad to Nanded by Daund passenger.
                My transaction I'd is SB496800 and transaction reference no.
                [protected]
                But ticket was not booked.
                So please do needful
                Regards
                Alok Singh
                Mo. [protected]
                Sir i have taken loan for my two Wheeler and i have cleared my instalments that loan started in 2007 and completed in span of 24 mounts mens 2009 my loan was cleard I lost my loan number I can give my bike num AP10AL7836, CBZ xtrem, black colour so please provide me my NOC
                Thank you
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                  N
                  Nobol
                  from Silchar, Assam
                  Dec 25, 2016
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                  Address: Madhubani, Bihar

                  Sir,
                  from my ac/no:[protected], amount Rs . 56, 884.00 has been debited
                  in 7 transaction on 20/12/2016 through card transation as i have not done.
                  most of the transation done through Paytm.

                  I lodge a complaint on ICICI BAnk.

                  Complaint no:[protected]

                  I request ICICI BANK to act on this immediately.

                  Thanks.
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                    V
                    vachan
                    from Bengaluru, Karnataka
                    Dec 25, 2016
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                    Address: Bangalore, Karnataka, 560029

                    Hey,
                    Am using ICICI credit card since a month now. Its not updated in my ICICI account.

                    I had already sent a complaint mail to ICICI. Just like last time it was unanswered. Why the heck do you have a customer care email ID if you have no intention of solving or at-least replying to the query. Every time I have to go to 3rd party complaint registration website for ICICI to look into it. This is not what I had expected when I created my account.

                    Worst response from customer care service ever!!!
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      arora15
                      from Mumbai, Maharashtra
                      Dec 25, 2016
                      Resolved
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                      Resolved

                      Address: 400072

                      I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
                      1) MAB charges of around RS 517 got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
                      2) ICICI bank deducts Rs 17 for sms pack to update me for any transactions from the account. However, this information was not shared by any means
                      3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
                      4)I opened this account solely to make transactions to my ICICI bank PPF account. Branch officials of Rohtak told me that it is mandatory to open an ICICI bank savings account for transacting to PPF account. This information was also incorrectly shared and as per discussions with ICICI call center executives it is not. The minimum balance of Rs 500 was told to me from ICICI rohtak branch officials which is to my surprise is 10, 000 Rs.
                      5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

                      Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

                      With this, i request for reversal

                      Regards
                      Jan 25, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dec 25, 2016
                      Updated by arora15
                      Charges of INR 517 per month have been deducted and only stopped till my account balance was reduced to ZERO
                      Verified Support
                      Dec 25, 2016
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sylk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sksudan
                        Dec 25, 2016
                        Resolved
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                        Resolved

                        Address: Panchkula, Haryana, 134113

                        I have filled a hbse form of reappear few days ago for which I have paid Rs 800/-from my SBP debit card but the payment deducted twice for one registration form.and not refunded by the bank.I complained many times but no action taken.I visited my nearest branch of ICICI but no interest shown by the bank employees.kindly look afterwards the issue and solve it.
                        Jan 25, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 25, 2016
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sy10) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          asipjena
                          from Bengaluru, Karnataka
                          Dec 25, 2016
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560037
                          Website: FRAUD LINE ACTIVITY

                          Hi team,
                          by mistakely i forward cash to some other account.by( fraud activity)
                          now due to saturday i cant connect with helpline also.
                          i want my money back .
                          please help me on this
                          my account is in icici and transfer to IOBA IFSCCODE(IOBA0001999).
                          I AM PLANNING TO GIVE A COMPLAIN ON CYBERCRIME.BUT DUE TO SATURDAY ITS OFF ALSO.
                          PLEASE HELP ME ON THIS SO THAT I CAN GET MY MONEY BACK AS SOON AS POSSIBLE.
                          Mar 26, 2017
                          Complaint marked as Resolved 
                          SOLVED
                          ICICI Bank customer support has been notified about the posted complaint.
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                            K
                            Karki Suraj
                            Dec 24, 2016
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                            Address: New Delhi, Delhi, 110045
                            Website: www.icicibank.com

                            Dear sir,
                            Actually yesterday i was transferred some amount of 150rs from my Paytm wallet to Icici bank account but after some time i checked my balane there was showing 150 rs is credited my bank account but today morning showing there is no balance credited in your icici bank account and also there no transaction details available in my transaction history...but Paytm customer care said that there is successful transfer from our side
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dec 24, 2016
                            Updated by Karki Suraj
                            Its very needful plz do as soon as possible
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                              G
                              Ganeshraja1
                              from Chennai, Tamil Nadu
                              Dec 24, 2016
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600060
                              Website: www.icicibank.com

                              Recieved the delivery of ordered Blue dial men's watch in non working condition- when unpacked found the seconds hand was not clocking and then could understand the dial was not at all working.The Delhivery courier guy who delivered to take back the goods asking us to complaint to Provogue.I was cautious to call Icici team two days before delivery as I was fortunate to notice in the internet - some serious complaints from many icici users that they were cheated.Sarcastically I am a prey now and I failed to read reviews before ordering which I realised very late.Icici should be selective with such unprofessional offer partners.They are going to spoil their reputation by promoting such unethical and customer annoying practices.Say no to Provogue who has zero customer satisfaction mindset.
                              Jan 29, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 26, 2016
                              ICICI Bank Customer Care's response
                              Dear Customer(Ganeshraja1),

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t02q) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                B
                                Bchty
                                Dec 24, 2016
                                Resolved
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                                Resolved

                                Hi
                                Please help me i am a retired semi govt. Servant from west bengal.
                                I have purchased 2 numbers of tax saving bonds on[protected], i want cash it the same bonds.
                                The detail of the safety bonds 2000
                                Option 1, face value 5000/-, deemed date of allotment 14.11.2000, bond holder number.[protected], certificate no. 369773, bond holder name bhaskar chakraborty,

                                My email address: [protected]@gmail.com
                                Contact: [protected]
                                Jan 26, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 25, 2016
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  shelsumit
                                  from Patiala, Punjab
                                  Dec 24, 2016
                                  Resolved
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                                  Resolved

                                  Address: Ludhiana, Punjab, 141013
                                  Website: [email protected]

                                  I am having an icici credit card i was unable to deposit the amount in my credit card due to huge rush in banks after 8 th november 2016, then i transferred the funds to my credit card through some ones account, then they put a huge penanlty after that my credit limit goes down they put again some charges i am facingh a lot of problems so please do thee needfull, i had paid a huge amount to these guys but they are not supporting me
                                  Jan 27, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 25, 2016
                                  ICICI Bank Customer Care's response
                                  Dear Customer(shelsumit),

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Verified Support
                                  Dec 25, 2016
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3swa8) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Drip
                                    from Erattupetta, Kerala
                                    Dec 24, 2016
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 560077
                                    Website: Icici bank.com

                                    Never seen such fraud like icici bank, please somebody suggest to close this icici bank in exchange India. If someone interested let's form a community and file a against icici bank about their fraud activities. Because I am damn sure many many peoples might have affected because of this icici frauds. Let's do something against this fraud icici bank. ICICI bank is scratching from our hard earned money of all middle class people without our knowledge. My kind advice please don't open any accounts in icici bank, don't take credit card in icici bank, don't invest in any schemes in icici bank, don't take insurance from icici. Please be aware of this icici bank profession thiefs(beggars)
                                    Jan 26, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 25, 2016
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ssed) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      S_P
                                      Dec 23, 2016
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra
                                      Website: www.icicibank.com

                                      I hold and NRI account with ICICI bank, and when we tried to deposit money into the account.

                                      We were told to re-KYC even though reKYC was done just 4 months ago). On top of this they kept lying that ICICI has been trying to get in touch via various means. This is not true and when questioned no one ICICI bank was able to provide any proof of any communication.

                                      Their own site suggested that money can be deposited up to 50, 000 Rs if KYC is pending, but they still refuse.

                                      When asked ICICI bank to log complaint, they keep avoiding and repeat the same excuse everytime.

                                      Absolutely poor service
                                      Jan 26, 2017
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 25, 2016
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sqtq) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Feb 21, 2017
                                      Updated by S_P
                                      Got in touch with ICICI, got sent to various contacts, and now more stories are being invented that I have already spoken to someone in branch and they have resolved my complaint. Funny as I haven't been to branch or spoken to anyone in any ICICI branch for a long time...

                                      Seriously poor service...
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