ICICI Bank Complaints & Reviews

I applied for Suganya Samriddhi account for my daughter at ICICI. ICICI has opened a youngstar savings account and said that it would be linked to my kids Suganya Samriddhi account. I wanted to know if the Suganya Samriddhi account has been created for my daughter and what is the balance amount anf how to transfer online from youngstar account to Suganya Samriddhi account.
I have made several calls to customer care and i did not get a prompt answer and they just forwarded my call to a wrong route.

Hi Sir / madam

i have called 3 time on date - 19/12/2016 for my balance query, they just cut my call 3 times, they just said please hold i will check your details and then cut the call that will happen 3 times.

i have query regarding my balance is not showing properly it shows difference of 7000 rs i am really unsatisfied with your service, i am going to close all my accounts and credit cards from your bank

Thanks

I was using irctc site to book a train ticket, i have made payment through icici net banking. Money deducted from my account but irctc site didn't received payment due to that my train ticket is not booked. I am sharing details below, please refund my money back ASAP.

ICICI Transaction reference number : [protected]

Please see the attached screen shot for clear understanding.

My name is Bebi jha and i have a savings account[protected] in icici bank Kandivali Thakur complex branch mumbai. This complaint is related to the minimum account balance charges, that bank has debited from my account without any informaton in this regard. The bank is charging a lot of amount and without any prior notice or any means of communication. No alert was sent regarding these deductions . Also they are not following the rbi guidelines.

Transaction details

12/12/2016 MABChgs-Oct16+Stax 29.91 Dr. 229.33
15/12/2016 MABChgs-Nov16+Stax 64.90 Dr. 497.55

Please take suitable action in the matter

Regards.

Bebi Jha
[protected]

Hello sir, myself Vinay Agrawal &i live in Raigarh c.g. &i m costumer of Icici Bank since 2012 and My acc. Number is[protected] and sir i was diposited 48000/ in My account on 28/11/2016 in machine but IT is not credited in My account till now .
And branch manager Saroj panda is not giving me satisfied answer i m very disappointed .
Plz sir take any action for My application
Thanks
Vinay Agrawal
[protected]

A dcardfee has been deducted on 25th nov, 2016. What is this deduction about? I need an explanation and refund.

Acc # : [protected]

This has happened multiple times. Why is there no clear information on such deductions? The bank never advised/or informed about such fee.

I want this explained and the amount refunded for all the transactions that has happened under such fee

Dear Sir,

This is Deepak Bhaskar Mhalas, having a saving account in your Prabhadevi Branch. My Account No. is
[protected]. My Contact No. is[protected].

On 3rd December 2016 i lost my Debit as well as my Credit Card. I immediately launched a complaint to
block both cards and requested to issue new cards.

I was told informed that, same would take 5 working days.

When i made a follow up call i was told that, only the debit card is dispatched to Prabhadevi branch.

I had a wedding in family due to which i was unable to collect the card on time, so on 10th I requested
to resend this card to Ahmedabad, as i was going to be there,

On 13th I made a call and was assured the card is already dispatched to Ahmedabad.

On 14th and 15th I had made number of calls to know the status of my card.

I am really sorry to state here none of the call center person had any proper answer.

On Friday I visited the Ahmedabad Stadium Branch on Ashram Road, where Mr D Shah had no idea about this
card.

Mr Shah wrote to Prabhadevi Branch to find out the status.

On Saturday to my great surprise i came to know from Mr D Shah the card was still lying at Mumbai.

The dispatch as assured on 13th never took place.

No one means no one from any ICICI branch takes any landline call.

The call center employee do not have any information.

You can check with all the records (if you are keeping them) the answers i got from your employees. One
of the girl disconnected my call.

The other banks could resolve this issue within 36 hours. And ICICI where my salary account is there is
taking 20 days and still with no result.

Now i will get a mail from your end stating your issue would be resolved in 48 hrs, is this the way
ICICI works?

I do not understand why such delay for small issue.

Who are the call center employees who do not have any information. Who gave me wrong input that the
card is dispatched on 13th from Mumbai for Ahmedabad. Same was confirmed by another employee on my
follow up call.

Who are these employees who do not know any thing and gave all false information.

I want all these answers and who is responsible for such delay

Why should i continue with ICICI, the worst service is provided from your end,

Deepak Mhalas
[protected].

I applied for bike loan on 7th december and they told that everything is ok but on the day of bike delivery they told that loan could not be processed because ur latest electricity bill was not submitted, what nonsense was that, at the eleventh hour u guys told this bs. I was hurt tooooooo much n i was numb for a while. Why it was done to me. N when i requested them then some lady from mumbai office talked with me very badly.

Dear Sir,
Firstly i would like to state that i have send numerous mail to the bank, and till date i haven't received any kind of response
I would like to know that the process for redemption of ICICI Money multiplier bond.
For your reference the bond holder no:[protected] certificate no: 578 and 579.
I would also like state that i also have ICICI Bank account.
I would also like to state that back in 2000 there was no such concept of registered mobile number and email address. which is why im facing a major hindrance in reaching to the phone banking officer.
I require the funds at the earliest. please look into the case.
Regards
Swapan Kumar ghosh

Hello,

My name is Kiran Kumar Nalluri, Recently i had failed to pay the due on my ICICI credit card as i was out of station for which an interest was levied and i am being compelled to pay the amount.As a customer to ICICI i had never failed to pay the dues till now and when i reach out to the customer care asking to waive off the interest charges as i paid the original amount i was told that it is not possible .So i asked the agent to forward the call to supervisor to check if they can waive off the fee but was told to call back again after 10.30AM IST.
When i was out of station the bank personnel reached out to all the possible contacts like my father, cousins and threatened that they will proceed legally but they don't talk to the customer when they were reached out.

Availed 165000 loan in 2014 by the pressure of Icici by form of offer msgs, I regularly remitted EMI. All our staffs warned not to use Icici because of their fraudsters, scam.So decided to terminate, called for clearance of loan to the customers brokers.He tried all policies me to avoid and to continue with emi, I resisted he levied all nonsense charges and finally told the closure amount of 122000+.Clearly I told him this will be final call because ICICI customer call is horrible to catch up and to send the closure statement to my residence, while negotiation he purposely disconnected the call. Like scumbags, they changed customer care numbers. All these years the period when I closed what ICICI bastards people are stating that it was in preserved in my account and after I remitted total loan amount of the said amount, now the bank is stating all these years it was preserved in credit card and the total closure sum was adjusted to EMI now once again to pay 20000. Credit card thugs cheated loan department. No action taken against credit card cheaters. Burden is on customer now. Due to the dereliction of duty, inefficiency of the staffs I am being made as a scaped goat.

Hello sir/mam,
I am having saving account in ICICI from last 2 years but at present m not working anywhere so I use this acount very rare always keep[protected] in this account. but today i checked that Rs.674 deducted from my account as smab charges which is so unfair..i need my money back in my account.please provide me refund for this..my email id is lovepreet.[protected]@gmail.com

My name is vedant and i have a savings account[protected] in icici bank rattan garden branch gurgaon. This complaint is related to the minimum account balance charges, that bank has debited from my account without any informaton in this regard. The bank is charging a lot of amount and without any prior notice or any means of communication. No alert was sent regarding these deductions. Also they are not following the rbi guidelines.

Transaction details

15/11/2016 15/11/2016 mabchgs-oct16+stax 90 690.00
25/11/2016 25/11/2016 mabchgs-jun16+stax00 690.00
25/11/2016 25/11/2016 mabchgs-jul16+stax00 690.00
25/11/2016 25/11/2016 mabchgs-aug16+stax00 690.00
25/11/2016 25/11/2016 mabchgs-sep16+stax00 690.00
26/11/2016 28/11/2016 mabchgs-may16+stax00 517.50
26/11/2016 28/11/2016 mabchgs-feb16+st 515.25
26/11/2016 28/11/2016 mabchgs-mar16+stax00 515.25

26/11/2016 28/11/2016 mabchgs-apr16+stax00 515.25
26/11/2016 28/11/2016 mabchgs-oct15+st 513.00
26/11/2016 28/11/2016 mabchgs-jan16+st 481.50
26/11/2016 28/11/2016 mabchgs-nov15+st 473.25

Total amount = 6, 979

I didnt get any mail informing about this mab charges. I have no information from icici and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer"

Name - vedant kaul
Number - [protected]
Branch - rattan garden. Gurgaon
Please take suitable action in the matter.

Sir i am shivendra singh my mother Smt. seeta devi singh have an account (Saving Bank Ac no.[protected] in mangla, bilaspur, chhattisgarh branch. My mother is unable to read or write in english. At the time of account opening no any bank personal intimated me or my mother to maintain minimum account balance or " ICICI Bank MABChgs (Minimum Account Balance) charges". Also no correspondence was done when my mother account reached minimum balance. My mother submitted both mobile no. and Address at the time of account opening. Bank did not intimated my mother for minimum balance before deduction from saving account. plz consider the issue. we are middle class person and not have enough money.

Dear team icici,

Myself and my all family members are having accounts with your bank since more than a decade now and i was considering your bank as best for personal banking.

But ever since my parents had very insulting and cheating experience at your gadhinglaj branch (Dist. Kolhapur), we seriously thinking to shift all our accounts to another bank.

Your branch manager at gadhinglaj is so arrogant and adamant that he insulted my parents and threatened them as well.
They approached this branch to open new account for themselves.
But your marketing team forced them to open an account which was really not requested. Your bank has even issued 2 debit cards when it was not even requested for one.

I have submitted written complaint about this on 3rd november 2016 and asked for reply in writing but your branch manager is unmoved.
I have even reminded him on what's app.
You may chk his reply in enclosed screen shot.
You may also refer trailing mail which is not yet replied.
Name of branch manager - prasad yadav
Contact number - +[protected]

Regards
Ram patil
+91 [protected]

Dear sir
Although after getting written approval/signature of bank manager sri ashish (Mobile no.[protected]) on my cheque from 3 days i am not getting 4000 inr from icici bank okhla phase ii (New delhi) branch. Bank manager forbids me from giving money and misbehaves. He told me to leave the bank immediately. He says i have already taken money from the bank. I said him to prove it. After checking the documents he couldn't prove it. I asked for the complain book he didn't give me and asked me to leave the bank immediately. I’m sure this rude bank manager is involved in some scam and making black money into white. Pl. Take immediate action against this manager otherwise i have no option except to take some legal action. When i started to record the dispute from my mobile he asked me to shut down the mobile. You can check the cctv footage of the dated 17.12.2016, timing between 11.05 am to 11.30 hrs. This manager is a fraud. He starts quarrelling with peoples and threatens to expel from the bank forcefully. I asked him if he have no money then i can come the next day but he was not agreed. He told that come between 9 to 9.30 in the morning and again take new token and continue the process until i get the money.

I cancelled the order on amozon.in and refund was initiated by amozon on 7 dec 2016 and as they sent me the mail which shows that the refund was success reference number for this transaction is: 74332746343634246452241 . I have been waiting for long time but still the amount is not credited to my account.
ac[protected]
name- ruchi saxena
city jaipur
Can you please help me with this...

My application id is : 37245128
DEAR ICICIBANK
for opening new online savings account I transferred 15000 online while opening, amount got transferred but savings account not created instantly. No status for the amount i transferred to icici (image attached) so kindly request to return the money or generare account no for me initially before opening account i fedup with customer care of icici no response feom any body please do needful
REGARDS
[protected]
SRINIVASASAI CH

Respected mam,
My self rahul gill & account no.[protected] in jalandhar. I have lost my debit card in 5 december 20:00pm. Then i m visited in ur icici branch morning. Mam ur 10no associate tell me speak to icici customer care. Then i put my debit card block and request a new debit card to cast (6/12/2016). According to (Tat) bank policy should be reached 5, 6 days my debit card, but now 16/12/2016, 17:00pm. What happened mam 1. Ur staff behave very rudely, 2. Ur staff freely says don't know about card.
Plz mam help me
My mob is this [protected].

Hi,

I have salary account in icici bank, mysore infosys branch. I left my job 2 years back and currently i am not using this salary account from a quite a long time.
Please assist me on how to reactivate this account. Will there be any deduction of amount? Currently i am in bangalore and the home branch is in mysore. Can i visit the nearest bank regarding this issue.
Kindly revert.