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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
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ICICI Bank reviews & complaints page 752

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B
bharath9788
from Bengaluru, Karnataka
Dec 27, 2016
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Address: Bangalore, Karnataka

I have a ICICI credit card and on 27th dec 2016 I received multiple transaction messages from bank that I have transacted with multiple merchants in USD, CAD, NZD and CLP. with in a minute I lost 30-35k. some transaction were declined and few were approved and lost 30-35k! I didnt receive OTP SMS. How can ICICI authenticate the transactions? I have raised a dispute and dispute # is SR[protected] . Also, I will be lodging FIR. Definitely there is a flaw in ICICI. If ICICI dont take this seriously then only thing I can do is to move to consumer forum. There is no mistake from my side. I have not shared my card details/OTP or anything and how can they use my card.

Email ID - [protected]@gmail.com
ICICI Bank customer support has been notified about the posted complaint.
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    A
    aamir0512
    from Delhi, Delhi
    Dec 27, 2016
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    Address: New Delhi, Delhi, 110092
    Website: www.icicibank.com

    My account number[protected]
    why my remittance is not clear.. i will provide all documents in RAMPUR BRANCH. Bank manager said amount is credit in your account within 48hr but till now 10 days and amount will b not credit in my account. please confirm otherwise i will cancel this transfer from USA. and shame on you ICICI Bank YOUR totally fraud . on my question you hold my amount around 15 days u will b give a inters. icici bank is BS bank. Please credit This amount in my account today anyhow.
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Sumalini91
      from Chennai, Tamil Nadu
      Dec 27, 2016
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      Address: Chennai, Tamil Nadu, 600088

      Hi,

      In my icici credit card, i made two purchases in the month of july'16 for rs.18610/- in an emi. I have also purchased others which was not converted into emi of rs. 3496/-.

      I missed payment for two months, but till date i have been charged a total of rs.3730/- as late payment charges.

      But the totally unacceptable point is i have also been charged auto debit return fee, the option which i dint select only. The auto debit return fee of rs. 12180.

      Though i missed two months payment, last month i have paid rs. 6500/- and this month i have paid rs. 6400/-.

      And the statement still shows i have to pay rs.14000/-.

      Please let me know me know how to resolve this. All the charges i have mentioned are without interest. They also put, vat, service charge and interest.
      ICICI Bank customer support has been notified about the posted complaint.
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        J
        Janeshwar Sharma
        from Delhi, Delhi
        Dec 27, 2016
        Resolved
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        Resolved

        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

        Hello
        This is Janeshwar Sharma
        i have called thrice to customer care of ICICI for Email id change, All the emails are landing into my company's email id, I want them on my personal id . But every time customer support executive tells me that sir it will upadate and you won't have this complaint anymore and also you will get a text o[censored]pdating email id, But i didn't get that text nor my problem got resolved . I didn't even got the statement of my Credit card on my email id not even on currently registered email id.
        Kindly do concern about it.
        Jan 27, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 27, 2016
        ICICI Bank Customer Care's response
        Dear Janeshwar Sharma,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t5hv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          jitusebi
          from Chennai, Tamil Nadu
          Dec 27, 2016
          Resolved
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          Resolved

          Address: Lucknow, Uttar Pradesh, 226002

          Dear sir,
          I (Jitender kumar yadav) am a account holder of state bank of india, lucknow and my a/c no. Is - [protected]. Yesterday[protected] evening at 6:34 pm i withdrawal 1000/- inr with card number (*3087) from your icici bank, mangal pandey road, lucknow atm (Stch9590) but unfortunately i got only 500/- inr. After that i again withdrawal 500/- inr with same and i got 500/- inr. And also withdrawal a ministatment with same card.
          Please do helpfull as soon as possible.
          Thanks
          Jitender kumar yadav
          Mob - [protected]
          E-mail - [protected]@gmail.com
          Jan 30, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 28, 2016
          ICICI Bank Customer Care's response
          Dear jitusebi,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dec 28, 2016
          Updated by jitusebi
          You guys are cheaters, who leak customer's info to some persons and they try to cheat us.
          Same on you guys, Same on you...
          Really disappoint with ICICI Bank and their Customer Service Team...
          Go to Hell with you and your bank...
          Verified Support
          Dec 29, 2016
          ICICI Bank Customer Care's response
          Dear Mr.Rao,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t5k0_aaaa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Icici bank deducted my money without any proper reason I approached ICICI bank and talked to branch manager. They assured me to investigate and provide the details within 2-3 days. Still I didn't get any reply from them.
          I got cheated by ICICI bank.
          jitusebi's [Complaint's author] reply, Dec 28, 2016
          They are cheater Mr. Sathish. They share your info to some other guys, who call you and try to cheat you.
          please be care full with these call. Even I got call by their customer care no.- 1800-102-4242 and the person said me for giving some Paytm Bonus Point and trying to get info about my debit card no. and want to know OTP. Seriously Sathish Please be care full.
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            C
            Chandrama Singh
            from Delhi, Delhi
            Dec 27, 2016
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            Address: 800001

            Dear sir,
            I am chandrama singh my address and bank details are changed
            My new address is-507-b, gagan apartment, exhibition road, patna-800001
            And change bank account no-[protected] sbi patna.
            Bond holder no[protected] &[protected]
            Certificate no[protected] &[protected]
            I have also sent you an application and enclosed copy of
            Copy of 4 bond certificate
            Copy of passbook
            Copy of pan card
            Copy of cancelled cheque leaf
            To your icici infotech services maratha mandir mumbai on[protected]
            From first flight courier ref no-u[protected]

            So please send my interest and redemption amount of earliest.

            Thanking you,
            Chandrama singh
            ICICI Bank customer support has been notified about the posted complaint.
            India's No1 worst services bank. They won't give any proper response to their customers.
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              N
              Naveenkumar Goli
              from Hyderabad, Telangana
              Dec 26, 2016
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              Address: 5000083
              Website: [email protected]

              Dear sir transition id [protected] transfer date26/12/2016 transfer complete but not created a/c[protected] money 3300 rupees Plz sol the problem
              +1 photos
              Dec 26, 2016
              Updated by Naveenkumar Goli
              I using in net banking but money is not created this account [protected] transfer id [protected] transfer date26/12/2016 money3300Plz sol the problem

              ICICI helpline number please contact this number [protected]...

              ...ICICI customer care helpline number [protected]
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                S
                shabeerpm
                Dec 26, 2016
                Resolved
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                Resolved

                Address: Bangalore, Karnataka

                Sir/madam my Icici account number is[protected] ifsc ICIC0000251 jayanagar 7th block Bangalore my account is not working because not using longer time but I plan to use this account and I spoke with customer care they are gave the suggestion to visit any branch and submite the form I submitted that in wilson garden branch Bangalore till my account is not working please help me out active mode account thanks SHABEER PM [protected]
                Dec 29, 2016
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2016
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Seelam Priyanka
                  from Hyderabad, Telangana
                  Dec 26, 2016
                  Resolved
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                  Resolved

                  Address: Hyderabad, Andhra Pradesh, 500010

                  I had made a Debit transaction on 17th DEC 2016 through ICICI Debit card.The amount is neither credited to the merchant nor refunded to my account .Kindly look into the issue and let me know when will the money get refunded/returned to my account.

                  Transaction Details are as follow:

                  Transaction ID: [protected]/0
                  Account No:09180***4491
                  Amount: Rs 4230
                  Transaction Status; Failed
                  Transaction Date:17/12/2016
                  Mobile Number(Merchant) - [protected]
                  Mobile Number(Customer) - [protected]
                  Jan 26, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dec 20, 2016
                  Hari Ram Meena's response
                  Sir
                  Hamara debit card block ho gaya jiske karan online transaction Nahi ho pa rhi hai
                  Please debit card ko unblock kare
                  Verified Support
                  Dec 26, 2016
                  ICICI Bank Customer Care's response
                  Dear Seelam Priyanka,

                  We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                  Regards,
                  ICICI Bank Customer Service Team
                  Sir
                  Hamare debit card se online transaction Nahi ho pa rhi hai
                  Please isse unblock kare
                  Hello,

                  Let me know if you need any further details on my mobile number

                  -Vinayak Jadhav
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                    S
                    sumitpal
                    from Lucknow, Uttar Pradesh
                    Dec 26, 2016
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110044
                    Website: www.icicibank.com

                    I deposited one cheque of 5500 rupees on 8th Dec 2016, but it is not showing in my account yet as today is 26th Dec 2016.

                    i contacted bank many times, i visited there many times, also make calls on customer care, they asked me to contact bank branch, branch is saying that bank doesn't have any responsibility of cheque because you deposited that cheque in DropBox of bank.

                    i also emailed to icicibank at [protected]@icicibank.com, six days bank but there is also no reply.

                    i have current account with this bank plus 20 salary account of my office staff...

                    this December month with ICICIBANK is not good for me. they could not provide me any facility.

                    and it is pure loss for me of 5500 rupees, ICICIBANK will not take care of there dropbox of cheuqes which is attached with there Bank.

                    Name: Sumit Pal
                    A/c No :[protected]
                    Mobile Number: Contact me on my registered mobile number.
                    Cheque Deposited Branch is : Mohan Co-opreative, New Delhi
                    Cheque Deposited Branch IFSC is : ICIC0001357
                    Deposited Cheque Amnount : 5500 /-
                    Jan 26, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 26, 2016
                    ICICI Bank Customer Care's response
                    Dear Customer(sumitpal),

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    How am i supposed to reach customer care? There is no such option on your IVR. Seems like not a customer friendly bank. It seems switching the account to another bank would be a better option.

                    Reach me on [protected] asap.
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                      K
                      krishnakkp
                      from Bengaluru, Karnataka
                      Dec 26, 2016
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                      Car Loan NOC

                      Address: 500032

                      Hi,
                      I had a car loan with account # LAHYD[protected] which I cleared around 2008. I have not got NOC till date and when I approached bank they told they had attached record of personal loan which is closed but NOC is blocked due to this. This was two years back and I was told I will get NOC asap after working with backoffice
                      Today I approached the bank, still the NOC is blocked and i was told it takes minimum of 2 weeks to...
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                      @sachin1812
                      from Lonavla, Maharashtra
                      Dec 26, 2016
                      Resolved
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                      Resolved

                      Address: Raigad, Maharashtra, 410206

                      Bank offered me two chargeable credit cards with the same number without my approval. I had never asked for such card and didnt sign any documents. I got the call from customer care executive but i didnt show any interest in such unwanted card. I only requested to start my non working card if possible which was life time free card. To sell such non sense card bank people are violating the bank norms. This is very much serious issue.
                      Jan 26, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 26, 2016
                      ICICI Bank Customer Care's response
                      Dear Customer(@sachin1812),

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3t13t) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      M 3 din se bank ja raha hun lakin cash nahi mil raha jab bhi jao cash khatem ho gaya mera current a/c hai m kaise nikalu payment
                      Unblock my icici bank pockets wallet physical card
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                        R
                        Rasesh Shukla
                        from Mumbai, Maharashtra
                        Dec 26, 2016
                        Resolved
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                        Resolved

                        Address: 380001

                        Dear Sir / Madam

                        I would like to inform you that I have a credit card of your bank (visa card).
                        I am not able to do online transactions, it shows your card is blocked.
                        Please solve the issued urgently.
                        NAME : RASESH SHUKLA
                        CARD NO : [protected]
                        VALID UPTO : 06/2017
                        CITY :AHMEDABAD.

                        waiting for your prompt reply.

                        regards

                        Rasesh Shukla
                        [protected]
                        Jan 30, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 26, 2016
                        ICICI Bank Customer Care's response
                        Dear Customer(Rasesh Shukla),

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sudip bose
                          from Chennai, Tamil Nadu
                          Dec 26, 2016
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700004
                          Website: no web site - service related complain.

                          I, mr.sudip bose(my phone number-[protected]) took a icici bank credit card (number-[protected]) in the month of November 2016 and now(on 26.12.2016) I received phone call(from number +91 [protected]) informing me that icici bank have activated some medical or risk coverage service without my consent against my credit card and now I have to pay EMI for those service charge against my credit card. the representative simple forced me but I don't want any such services and will not be able to pay for those.
                          Please deactivate any such service against my credit card, otherwise is have to deactivate or withdraw the credit card now only.
                          Please inform me your side decision.
                          Jan 27, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2016
                          ICICI Bank Customer Care's response
                          Dear Customer(sudip bose),

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear sir,
                          I have booked railway ticket from irctc on dated[protected]. From Aurangabad to Nanded by Daund passenger.
                          My transaction I'd is SB496800 and transaction reference no.
                          [protected]
                          But ticket was not booked.
                          So please do needful
                          Regards
                          Alok Singh
                          Mo. [protected]
                          Sir i have taken loan for my two Wheeler and i have cleared my instalments that loan started in 2007 and completed in span of 24 mounts mens 2009 my loan was cleard I lost my loan number I can give my bike num AP10AL7836, CBZ xtrem, black colour so please provide me my NOC
                          Thank you
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                            N
                            Nobol
                            from Silchar, Assam
                            Dec 25, 2016
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                            Address: Madhubani, Bihar

                            Sir,
                            from my ac/no:[protected], amount Rs . 56, 884.00 has been debited
                            in 7 transaction on 20/12/2016 through card transation as i have not done.
                            most of the transation done through Paytm.

                            I lodge a complaint on ICICI BAnk.

                            Complaint no:[protected]

                            I request ICICI BANK to act on this immediately.

                            Thanks.
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                              vachan
                              from Bengaluru, Karnataka
                              Dec 25, 2016
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                              Address: Bangalore, Karnataka, 560029

                              Hey,
                              Am using ICICI credit card since a month now. Its not updated in my ICICI account.

                              I had already sent a complaint mail to ICICI. Just like last time it was unanswered. Why the heck do you have a customer care email ID if you have no intention of solving or at-least replying to the query. Every time I have to go to 3rd party complaint registration website for ICICI to look into it. This is not what I had expected when I created my account.

                              Worst response from customer care service ever!!!
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                arora15
                                from Mumbai, Maharashtra
                                Dec 25, 2016
                                Resolved
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                                Resolved

                                Address: 400072

                                I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
                                1) MAB charges of around RS 517 got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
                                2) ICICI bank deducts Rs 17 for sms pack to update me for any transactions from the account. However, this information was not shared by any means
                                3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
                                4)I opened this account solely to make transactions to my ICICI bank PPF account. Branch officials of Rohtak told me that it is mandatory to open an ICICI bank savings account for transacting to PPF account. This information was also incorrectly shared and as per discussions with ICICI call center executives it is not. The minimum balance of Rs 500 was told to me from ICICI rohtak branch officials which is to my surprise is 10, 000 Rs.
                                5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

                                Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

                                With this, i request for reversal

                                Regards
                                Jan 25, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dec 25, 2016
                                Updated by arora15
                                Charges of INR 517 per month have been deducted and only stopped till my account balance was reduced to ZERO
                                Verified Support
                                Dec 25, 2016
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sylk) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sksudan
                                  Dec 25, 2016
                                  Resolved
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                                  Resolved

                                  Address: Panchkula, Haryana, 134113

                                  I have filled a hbse form of reappear few days ago for which I have paid Rs 800/-from my SBP debit card but the payment deducted twice for one registration form.and not refunded by the bank.I complained many times but no action taken.I visited my nearest branch of ICICI but no interest shown by the bank employees.kindly look afterwards the issue and solve it.
                                  Jan 25, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 25, 2016
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sy10) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    asipjena
                                    from Bengaluru, Karnataka
                                    Dec 25, 2016
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560037
                                    Website: FRAUD LINE ACTIVITY

                                    Hi team,
                                    by mistakely i forward cash to some other account.by( fraud activity)
                                    now due to saturday i cant connect with helpline also.
                                    i want my money back .
                                    please help me on this
                                    my account is in icici and transfer to IOBA IFSCCODE(IOBA0001999).
                                    I AM PLANNING TO GIVE A COMPLAIN ON CYBERCRIME.BUT DUE TO SATURDAY ITS OFF ALSO.
                                    PLEASE HELP ME ON THIS SO THAT I CAN GET MY MONEY BACK AS SOON AS POSSIBLE.
                                    Mar 26, 2017
                                    Complaint marked as Resolved 
                                    SOLVED
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      K
                                      Karki Suraj
                                      Dec 24, 2016
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                                      Address: New Delhi, Delhi, 110045
                                      Website: www.icicibank.com

                                      Dear sir,
                                      Actually yesterday i was transferred some amount of 150rs from my Paytm wallet to Icici bank account but after some time i checked my balane there was showing 150 rs is credited my bank account but today morning showing there is no balance credited in your icici bank account and also there no transaction details available in my transaction history...but Paytm customer care said that there is successful transfer from our side
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dec 24, 2016
                                      Updated by Karki Suraj
                                      Its very needful plz do as soon as possible
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