ICICI Bank Complaints & Reviews

I have lost my debit card and called up to customer care. I have update present communication details on sept 25 and applied for new debt card sept 26. New card has been dispatched via blue dart to the incorrect address. They have attempted for delivery at incorrect address and send sms like card is returning to bank.
I have called to customer care and explained the issue, they said we will speak our manager and put me on hold, i have been waiting for response over 20 mins and my balance got over disconnect. What they are doing about 20 mins? By putting my phone ahead? However i have spoken with customer care executive before my call hold about 10 mins she said i am taking request. But today i have called to customer care they said no requests have been taken yet?

They are just wasting my money instead of resolving small issue in on time.

I have faced same issues when i applied for credit card and again they have repeated today for my new debit card.

Kindly resolve the issue asap.

Thanks,
Naaga

Sir
I am the daughter of your senior citizen account holder zainuddin sadicote and the dmat statement always reaches us late so extra charges are deducted from his account
Please find a way of appraising this
Also when i asked your operations manager to explain to me the details of putting the dmat sales into my fathers account she preferred to deal with the clerk employed by my fathers newphew who interferes in out family affairs a nd keeps my father surname
This clerk abdul pirani has sexually harrased me after my mothers death trauma and in that state of mind i thought my father was encouraging him as we have three bedrooms and i didn't know what was happening when and if my father was asleep

My account number:[protected]

Dp chgs debited. I'm salaried account holder by nestle india. During account opening the representative said that demat account is free of cost and no hidden charges and its mandatory to activate for salary accounts. So i had to activate but now i have been debited. Pls credit back the charges and deactivate demat account. I have attached screen shot for the reference. Pls do the needful.

Sir/ madam
I want to draw your attention towards one indecent incident which which happened with me at your kankarbagh, patna branch.
My money rs. 14000. Got stuck in the automatic machine while depositing through it.in the meanwhile one guy named vishwajeet behaved badly with me and took me inside a room and threatened me after taking all the details.
I am your customer since long and i have full faith in your branch but at the same time i cannot tolerate such behavior.
Thanks. Looking for your reply
My a/c no.[protected]

I received a call from a lady with the idea mobile no.- [protected]on 29th sept.2016 at around 1 pm, claiming to be from icici credit card team. She convinced me that for my credit card redeem points, there will be a cash back amount of inr 4, 500/- and she was able to get my credit/debit card details over the call/discussion along with otp that i received during this call.

After few minutes, i received a message on my registered mobile no. That there has been 02 transactions which are as below:

1. Vin*ideamoney-inr 2500/-
2. Vin*airtel money - inr 4500/-

After this i immediately tried to call the lady back on her number - [protected] and it was not reachable/switched off.

Hi,

I am ankit gautam from bulandshahr
I have never used any icici bank credit card but sowing in my cibil report that you are used icici credit card number [protected] in 2006. that time i have completed my study. this card does not belong to me pls rectify and find the right person.

If you need any proof of my id address you can ask me.
pan card made date 2011
voter card made date 2012
aadhar card made date 2015
passport made date 2015
driving licence made date 2012

how is it possible i was using credit card in 2006

pls revert asap

regards
ankit
[protected]

Dear ankit gautam,

We refer to the dispute raised on your CIBIL report dated[protected]. Your Dispute ID is CDS[protected].

Please find below the updated status received from your credit institution on the disputed information.

Section Field Names Details of Dispute Status of Dispute
Account ICICI BANK LIMITED - [protected] Does not belong to me No change - Please get in touch with ICICI BANK LIMITED - [protected] for the required correction
Note that CIBIL cannot modify any information in the database without confirmation from the relevant credit institution/s.

Always at your service!

Regards,

Consumer Services Team
==================================

TransUnion CIBIL Limited (Formerly: Credit Information Bureau (India) Limited)
Website : www.cibil.com
CIN : U72300MH2000PLC128359

I have opened the demat account of ICICI in August 2013. After 2-3 months I had closed this account with the help of customer care. After 7 days I have confirmed about the closure of the demat account with the customer care.
But today, 29-sep2016, suddenly 690 Rs deducted from my saving account. When I talked with customer care, they told that I'm using demat account. While in the year 2014, 2015 there was no such amount deducted from my account. This is the fraud doing by ICICI bank. I want my refund. I'll complaint them also in near by police station.

Cheaters

I had applied for a credit card of icici bank in the month of july 2016, which was issued to me without verification done... After that i did not receive my any statement for the same but i have been making payments without knowing my due date... I tried to contact customer care which the worst for the bank...in the mean time i get sms that some miss poonam has received my statement, but there is no one by this name in my entire society. I have been asking my gourds if there some courier for me but obviously they didn't know anyone about it... Then for the 2nd statement again i get a sms that some mr. Ashwini has the statement and again there's no one by this name living here... Most pethatic customer care... Keeps disconnecting between the call... Then every time explain the issue to someother idiot who will keep u on hold for attract 10mins...
Tried to link my card with my savings account but still due date not mentioned there...

My question to icici frauds is y can't the statements be delivered to my doorstep???

Is this a new game to raise funds???

Why should i pay interest for non receipt of my statement???

Tanuja soni
[protected]

Sir,
I visited icici bank bikaner rani bazar branch for open my salary account, and i have also a saving account in icici which is not in use for a long time, but bank employees misguided me and told that dont open salary account, restart your saving account again, i asked them that my account is not in work from a long time, and bank employee said me that no problem if you restart your account bank will deduct only 3 month non maintenance charges rs.1350 only, on this condition i agreed and restart my account, but when my salary came, bank deduct rs.9402 from my account, when i asked tham they told that we can't do anything.

One simple question asked

"i cant see any debits in my account for amc charges for the demat since last 10 years, all of sudden a lean is marked on my account for the amc charges. Please confirm on which date the amount debited from which bank account."

And the call is jumping from bank and demat and 5 customer care executive changed, and every one asks what is your concern and transfer the call to other department.

Till date no charges and all of sudden all my accounts marked with lean with out any intimation of details of lean.

Regards
Madhu

I haven't subscribed to my money service but still annual fee for sep-15 to aug-16 345 rupees got deducted. The same amount was deducted last year also from my account for the same service, and any number of calls to customer care didn't help, and i never got the amount back. Please unsubscribe me from my money service and pay back my money. Details: 28/09/2016 bil/[protected]/mm annual fee sep16-aug

I have recharged my BSNL number for Rs.100 on 27/9/2016 through ICICI net banking. The amount was deducted but the recharge was not made yet. Reference number is [protected]. I have encountered the same situation earlier on 23/08/2016 when I recharged the same BSNL number(reference number is [protected]) for Rs.100 and the amount is not yet credited back. Kindly do the needful...

I recently got a credit card, and have been paying the bills on time.

Last month i cancelled my credit card auto debit option as i wanted the money. The whole point of getting the card was to have an option to pay later when needed.

Without even telling me or warning me the credit card team deducted whatever that was left in my personal account, now my account balance is 0.00.

Is this how you treat your loyal customers? Forcing them to pay-up like some street gunda? Is this what your bank has come to?

I need the money - request you to transfer the amount in my account immediately, i will clear al the dues by next month and cancel your stupid card.

In the mean time i will have a word with my firm to change my salary account bank as icici has shown me that they cant be trusted with my money.

I had taken a loan during 2007 August and It got cleared without any conflicts as on 2009 March i have obtained a N O C along with a statement of account from this bank, but ICICI BANK had not updated my loan data to CIBIL, due to this my CIBIL Score is not permitting the financial institutions to provide me a Credit Card / Loan they say it is negative score, i tried sending emails several times to ICICI Bank Customer Care even i had given...

Made online transaction with flipkart and order got cancelled twice on sep 13 2016
Each transcation of rs 6999 each.
Flipkart has updated saying refund has issued on sep 13 2016 for both and provided transcation ids.
But money has not been credited to may account still after 2 weeks.
Bank people has been saying we are looking into this and providing any updates for more than 2 weeks now

Transaction...

Dear sir/madam

I filed a complaint about transferring 25, 000 rupees to wrong account through my corporation bank branch on 2nd july to icici bank. After 1 month follow up with icici bank they c j rajesh customer service manager said “we tried to reach the wrong beneficiary to seek his authorisation to debit his account, however could not establish any contact with the beneficiary.” my first question is how can icici bank registered such account whose contact number, email id and physical address all are fake. This makes your kyc system failed.

I want my money reverse into my account.

Thanks & regards,
Gaurav kapoor

I am samir pattanaik bearing a saving account at ICICI bank, due to some reasons i was unable to operate my saving account on regular basis from last 4 to 5 years, and later on i planned to make that account operative hence i contacted the customer care to know the status of that account, and as per them i can operate that account and there is no amount lying due in that account, hence i started that account by visiting the branch, later on i noticed that bank is deducting money from my account without my knowledge, i inquired about that and found it was because of demat account which was there linked with my saving account, which i never used and also did not wanted ti use, now they say they cant refund the money, i cant give my hard earned money to the bank, need your interference to get my issue attended.

I have icici credit card no [protected]. By the name vivek heda. I received credit card statement on 12 th of this month september 2016. So i drop a cheque no 830389 indian overseas bank of rs 568 on 12 th at icici piplod surat. On 16 th i got a message that chq has been dishonoured, reason not mentioned. I went to my bank, but there was no chq dishonoured as chq have not come to bank. Tour credit card dept levied 250 as dishonour charges and 575 as late fees and other service tax. On the same day i deposit rs 568 thru neft at icici. And that very day i again got the message that neft have been received and after that i also get message that very chq no 839083 have been cleared. Tell me that what's the mistake of mine. Please remit those charges back. As it was the first transaction of payment from my side. This is request. My mobile no is [protected].

Dear sir/madam,
My name is m. Santhosh kumar and i am having saving bank account no.[protected]Zero balance account) last 6year with icici bank, nadalur branch. My complaint is related to the minimum account balance charges, that bank has debited from my account without any communication in this regard. The bank is charging exorbitant charges and that too on monthly instead of quarterly basis done so far. I have never been informed of such policy changes. Also the charges for 3-4 months have been debited together but after a gap of 4 months from first month so that the customer does not get alert about the charges and could take corrective action. I think icici bank is not even following the guidelines mentioned by rbi.
Please find the below details for all the transactions made by bank.
Date transaction remarks amount

24/02/2015 dcardfee3462dec12-nov13st 90.62
02/03/2015 mabchgs-dec14+st 3.77
02/03/2015 mabchgs-dec14+st 268.87
12/03/2015 mabchgs-feb15+stax 43.26 393.26
16/03/2015 smschgsjan15-mar15+stax1.65 15.00
22/06/2015 atmdec chg/19-05-15/0556/25st3 28.50
22/06/2015 atmdec chg/19-05-15/0556/25st3 28.50
07/08/2015 smschgsjul15-sep15+stax1.84 15.00
09/10/2015 mabchgs-aug15+stax28.12 228.97
10/11/2015 mabchgs-oct15+stax4.79 39.00
23/11/2015 smschgsnov15-dec15+stax1.45 11.45
5/12/2015 mabchgs-nov15+stax 58 458.00
13/01/2016 mabchgs-dec15+stax5 39.51
16/02/2016 mabchgs-jan16+stax4.94 39.00
17/02/2016 mabchgs-jan16+st 419.00
29/02/2016 smschgsjan16-mar16+stax2.18 17.18
15/03/2016 mabchgs-feb16+stax25.68 202.82
6/03/2016 mabchgs-aug15+stax28.1228.12 227.03
16/03/2016 mabchgs-sep15+st 88.61
02/04/2016 mabchgs-oct15+st 417.00
02/04/2016 mabchgs-dec15+st 417.00
02/04/2016 mabchgs-sep15+st 369.39
02/04/2016 mabchgs-feb15+st 91.01
27/09/2016 mabchgs-apr16+stax00 460
27/09/2016 mabchgs-aug16+stax00 402.5
27/09/2016 mabchgs-jul16+stax00 402.50
2709/2016 mabchgs-may16+stax00 460.0
27/09/2016 mabchgs-feb16+st 49.67
27/09/2016 mabchgs-jun16+stax00 402.50

Total amount : 6085.66

I don't have any mail informing about this smab charges. I have no information from icici. No call, no mail and no msg. Now that i understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.

Name: m. Santhosh kumar
Account no :[protected]
Branch name:nadalur
Cell no: [protected].
At a time when other banks have done away with mab charges, icici bank is fleecing customers. Please take suitable action in the matter.
Regards,
M. Santhosh kumar

Sir,

Please find the attached bills of my credit card which reflects September & October billing details. You are applying late payment charges in the October billing due late payment of 1300/- rupees which I have paid thru visa online payment on 3rd September 2016. The date also reflected on billing. But you have applied late payment charges. We are using online payment due to date to date transaction.
Please take certain action to reduce the late payment for this month.