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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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A
abyshake
from New Delhi, Delhi
Sep 15, 2016
Resolved
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Resolved

Address: New Delhi, Delhi, 110045
Website: www.icicibank.com/Personal-Banking/credit-card/index.page

Hi Team,

I would like to know my Credit card status its been 2 weeks since i have submitted my documents and sent the ccapp no but i haven't got any revert from your bank yet.
I really don't think this is the right way to deal with your customers. If someone wants to join your banking service and this would be the scenario and service. he/she will never go with such a brand You guys have such a good reputation in the market and such ignorance towards your customers. I didn't even a receive a satisfactory reply from icici bank yet.Even your customer service people are not ready to help.
I just want to ask a question how would someone feel safe in terms of your service that ur bank executive has picked the documents from my place 2 weeks ago and till date i haven't got any confirmation mailer or sms about the same.Anyone can misuse my documents.Do u really think this is the right code to work.

Please help with a satisfactory explanation.

Regards,
Abhishek
[protected]
vj.[protected]@gmail.com
Oct 16, 2016
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    K
    kavya shree sankul
    Sep 15, 2016
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    Address: 500019

    Hi,
    I am Sankul KavyaShree.I have my salary account in ICICI Bank.On 14/09/2016 I have been charged 7 times for ATM DEC CHG i.e 28.75*7 for the account number[protected].The transaction statements are
    1.ATMDEC CHG/26-08-16/8472/25+ST
    2.ATMDEC CHG/26-08-16/8472/25+ST
    3.ATMDEC CHG/22-08-16/8472/25+ST
    4.ATMDEC CHG/22-08-16/8472/25+ST
    5.ATMDEC CHG/22-08-16/8472/25+ST
    6.ATMDEC CHG/26-08-16/8472/25+ST
    7.ATMDEC CHG/26-08-16/8472/25+ST
    Its unfair to charge the customer like this.Give me a valid reason.

    Thanks,
    Sankul KavyaShree
    ICICI Bank customer support has been notified about the posted complaint.
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      P
      Pavan sp
      from Ernakulam, Kerala
      Sep 15, 2016
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      Address: Bangalore, Karnataka, 560048

      Plese unblock my account very agent plese
      Sep 15, 2016
      Updated by Pavan sp
      Plese unblock my account
      Sep 15, 2016
      Updated by Pavan sp
      Icici bank service is very bad
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        M
        Munjal 29
        Sep 14, 2016
        Resolved
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        Resolved

        Address: 335001

        Please send me noc certificate regarding my two wheeler.. With following information
        Lan no ltgan[protected]
        Location sriganganagar
        Name manish munjal
        Add ward no 12
        Teacher colony
        Sadul shahar
        Rajasthan
        335001
        Loan amount 31, 194
        Srart date 10dec2006
        Compilation date is 10may2008
        Principal amount is 1, 733

        Repayment mode pdc
        Vehicle reg no rj13sb3505
        Model bajaj discover 125 cc
        Oct 16, 2016
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 15, 2016
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Binoy Surin
          from Hyderabad, Andhra Pradesh
          Sep 14, 2016
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500016

          My name is binoy surin and its been more than 15 days since i have applied for opening a salary account with icici bank.
          My company, nisa has their employees open a salary account with icici bank, a. S rao nagar branch hyderabad branch.
          My account number given is[protected].
          I was informed that the account would be activated within 4 working days but still not activated
          Client number.[protected] (Prasad)
          I have registered a complaint at the client. But still now no any updates no activated,
          Its been now more than the stipulated time and i am at the end of my patience.
          Oct 15, 2016
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 14, 2016
          ICICI Bank Customer Care's response
          Dear Mr. Surin,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I am G, Venkataramanan, father of Mr. V, Vijayan. My son bought the above tax saving bond No.[protected], certificate No. 75066 on[protected] for rupees 25000/-.
          Since he went out of country and settled in US, Yet not redeem it.
          Since I am the nominee, please pay me the amount on redemption.
          My Phone No: [protected]
          chennai.
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            B
            BrijG
            Sep 14, 2016
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            Address: Jaipur, Rajasthan
            Website: www.icicibank.com

            On 30 June 2016 the money was taken out of my account, rs 5 lacs.
            No information was provided to me even though I request for what happened to my money.
            Finally a receipt was sent to me on 7 September with wrong name and wrong address.
            Then I requested that my policy be cancelled since the money was missing for more than 2 months. Now no response from ICICI bank Jaipur.

            I have lost my 5 lacs it seems and there has been some banking malpractice.

            I want my money back with interest.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Sir,

            We have made a note of the details. Our official will get in touch with you and assist you.

            Regards,
            Team ICICI Pru Life
            www.iciciprulife.com
            Yes they sent me details on how to log in.
            The mobile telephone they put in was wrong so I can not get OTP.
            ICICI bank is a joke ...full of idiots ...how can they survive like this...
            Dear Sir,

            We would like to inform you that your contact number updated in our records seems to be incorrect. Request you to share the correct contact number for us to get in touch with you.

            Regards,
            Team ICICI Pru Life
            www.iciciprulife.com
            Correct number is [protected].
            How can the number be incorrect, it is on the web site in my account??
            Dear Mr. Sir,

            We understand that our representative has contacted you and assisted you with your concern. We would like to inform you that an email communication addressing your concern has also been sent on your email id on September 22, 2016. Request you to check.

            Is there anything else we may assist you with?

            Regards,
            Team ICICI Pru Life
            www.iciciprulife.com
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              H
              Hemu12dec
              from Jalgaon, Maharashtra
              Sep 14, 2016
              Resolved
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              Resolved

              Address: Nandurbar, Maharashtra, 425412

              I am Ambalal R Ahire,
              i am working in Railway department i have a salary account since 4 years in your reputed ICICI bank, but from last couple of months whenever i go there in to bank to solve my queries or sometimes i required for account statement detail at that time they does not answer us properly and behave like irresponsible as well as unknown person. and always used to tell us wait for 30 min upto 1 hour. So, kindly do it immediately action against them and solve the problems of consumer of your bank.

              Yours Faithfully,

              Customer
              Nandurbar
              Oct 15, 2016
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 14, 2016
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3hjwv) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Ayyaj
                from Ponnani, Kerala
                Sep 14, 2016
                Resolved
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                Resolved

                Address: Sangli, Maharashtra, 415405

                Dear Sir,

                I am getting New ATM card, but till date ATM card not active. I called to customer care through Registered mobile number. But even though they are reply kindly call with Registered mobile number. I visited to nearest ICICI BANK but they are not responding.

                My account No. [protected]

                ATM CARD NO.: [protected]

                Contact Number: [protected]

                Alternative No. [protected]

                Ayyaj Gulab Naikwadi

                Kindly resolve problems.

                Ayyaj
                Oct 15, 2016
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 14, 2016
                ICICI Bank Customer Care's response
                Dear Mr. Naikwadi,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vik Barua
                  from Vasai-Virar, Maharashtra
                  Sep 13, 2016
                  Resolved
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                  Resolved

                  Address: Kamrup Metropolitan, Assam, 781020
                  Website: ICICI Bank

                  How can you conveniently block a customers card just because he made frequent online purchases? and if you are really suspicious of fraudulent activity, couldn't you have called on my registered mobile to confirm??! Now the ICICI officials say, since my card is blocked, it cannot be unblocked because "another" card has been given to my father in Guwahati, and i can use only that card! The card will be posted tomorrow by my father because of what happened. But can you imagine the trouble i'm in? Spending 2 days in mumbai with a blocked card for no "legitimate" reason! Please answer!
                  Name: Vikramjit Barua
                  Ac/no:[protected]
                  R.G.Baruah Road, Guwahati, Assam Branch
                  Oct 15, 2016
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 14, 2016
                  ICICI Bank Customer Care's response
                  Dear Mr. Barua,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    guru nagaral
                    Sep 13, 2016
                    Resolved
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                    Resolved

                    Address: 560056

                    I had received the ICICI Credit Card Coral HP in JUNE 2015 card number is [protected] and didnt receive the PIN number to use also i never used the card once till now, but bank people imposed the mentainace service cost on my card now it is badly affecting my CIBIL rating. Kindly requesting you people to advise me on this to resolve as soon as possible
                    Oct 15, 2016
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 14, 2016
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sachin11dec
                      from Udaipur, Rajasthan
                      Sep 13, 2016
                      Resolved
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                      Resolved

                      Address: Rewari, Haryana, 123501

                      I Mr. Jagat singh having ICICI Bank account Number[protected], went to the HDFC bank ATM, located at AIS glass factory, Bawal Distt. Rewari on 24/08/16 at around 1:30PM, reveived message on my registered mobile No:[protected] that Rs 8000 withdrawal from my account but no money came out from ATM, Then immediately in visit ICICI Bawal branch where i got SR No:[protected] for my complaint but after some time i got SMS on my registered number that your transaction was successful that day . then i visited ICICI Rewari branch they provide me new SR Number:[protected] on date 25/8/16 and they your problem will be solved with in 10 days after 10 days i again visited Rewari ICICI branch they extended solution time by 17 days and refused to take my hand written application

                      Please help me i lost Rs 8000 thousand that was my one month salary

                      Regards
                      Jagat Singh
                      Mob No [protected]
                      Oct 15, 2016
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 14, 2016
                      ICICI Bank Customer Care's response
                      Dear Mr. Singh,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        gopesh56
                        from Wanparti, Telangana
                        Sep 13, 2016
                        Resolved
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                        Resolved

                        Address: Vadodara, Gujarat
                        Website: www.icicbank.co.in

                        I am holding a credit card of Icici Bank so on 26 Aug I received my statement in that it showing 250/- and 37.50/- charged as auto debit fee and service tax respectively. I called on customer care they said to reverse auto debit fee but denied service tax . As I told them that this has been charged me from my Icici Bank from where I made payment for my credit card . But they denied and told to register complain and now they will not reverse auto debit fee too.
                        I register complain but that s. Narsima Rao replied me same thing .
                        I replied with dissatisfaction resolution .
                        Oct 15, 2016
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 14, 2016
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3hi01) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          V
                          vishalgan
                          from Pune, Maharashtra
                          Sep 12, 2016
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                          Address: 411038

                          Dear Sir/Ma’am,
                          I just received Platinum Credit Card on 10/09/2016.
                          Bearing No. 4375 5139 2883 4002
                          Name - Vishal Gandhe
                          My mother name - Kusum Contact No. [protected] / [protected]
                          But something is wrong from ICICI about credit card.
                          When I go to check card the .msg comes on ATM screen is incorrect PIN.
                          So I complaint after huge waiting and call to ICICI. My Service Request No. SR[protected].
                          I first time used the credit card but face lot of difficulties.
                          My mind conscious while using this card.
                          I just want to know about my Platinum Credit Card
                          I received welcome kit containing the broacher of Platinum Credit Card
                          Joining fee Rs. 500.
                          1) Is there joining fee my for my card ?
                          2) Is there annual charges for my card ?
                          3) How many fine amount when I miss the payment on date.
                          4) Is online shopping means EMI available to this card.
                          5) Any Hidden charges ?
                          6) How many Service Tax ?
                          7) The due date for my payment ?
                          8) On website where I register my mobile alerts ?
                          When I received call from ICICI about credit card team informed me :
                          ICICI Platinum Credit Card have following offer just for you :
                          No joining fee
                          No Annual Fee
                          No Service Tax
                          Please guide me !
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            ashutosh108
                            from Bilari, Uttar Pradesh
                            Sep 12, 2016
                            Resolved
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                            Resolved

                            Address: Agra, Uttar Pradesh, 91

                            Dear reader
                            Icici customer services provided an offer of provouge watch and voucher with credit card...I have been received credit card but not received the watch and voucher. ..sharing the executive number who come to my office for documentation. ..[protected]

                            Kindle look this ...
                            Pls revert with solutions.
                            [protected]@gmail.com. .[protected]
                            Oct 13, 2016
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 12, 2016
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            I financed my bike through icici bank in June 2007.my financed is over.but till date I don't received noc from icici bank.please arrange noc from bank.
                            GJ 4 AM 0124 RTO NO.
                            HIRALAL J. SOLANKI
                            Loan no. Ltsih[protected]
                            Dear Sir
                            I purchased the above mentioned Bond in Feb 2001 for Rs.10000.00 and the payment was done by Cheque no. 436476 Standard Chartered Grindlays bank dated 26.02.2001.

                            I have not received any refund for the same.

                            Kindly Confirm the same to me.
                            Regards!
                            Narendra Kumar
                            +91-[protected]
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                              C
                              Chhirag Sangani
                              from Pune, Maharashtra
                              Sep 12, 2016
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                              Address: 400067

                              Dear Sir :

                              My name is Chirag Sangani staying at Kandivli (West). I have been using ICICI Bank Credit Card since several years and have never defaulted in any payments. I have paid all my dues to ICICI Bank till date, infact as per my calculation submitted to ICICI Bank, I have paid around INR 2000 more than what I have used.

                              Inspite of the same, ICICI Bank demands an additional INR 93000 (approximately). I asked them to show me the statement showing my usage of the said amount, but they claim that it is bank charges and interest.

                              The ICICI Bank official by the name Mr. Sushil [Mob. No.: [protected]] calls and talks all sort of bad words. They even send their officials to my residence for recovering the money when I am not home. My elderly father (around 70 years age) is at home, but they are even harassing him and giving mental torture using foul and raw language.

                              I have already given a written intimation to the bank that do not send anybody to my place as my elderly father usually remains sick and cannot handle pressure.

                              I have read several such cases against ICICI Bank on your forum and hence lodging my complaint as well.

                              I earnestly request you to kindly help me in the matter so that such harassment's can be stopped.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Sep 12, 2016
                              Updated by Chhirag Sangani
                              In continuation to my complaint above, my contact details are as under :

                              Chirag Sangani
                              Mob.: [protected]
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                                A
                                Ankita0370
                                Sep 11, 2016
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                                Address: Pune, Maharashtra, 411057

                                Dear ICICI,

                                With all due respect I want to say that I opened my ICICI salary account in year 2014 and at that time ICICI representative also provided me the Demat account.
                                Later on I received many calls from ICICI to activate the Demat Account but I didn't do that. After few months I Went to ICICI representative and submitted documents required for closing my Demat account.

                                But on 29/08/2016, I saw ICICI deducted Rs.575 from my account as "59650799 DP CHGS TILL JUL-16" .

                                Even when the ICICI representative was proving the Demat account he confirmed that there are no charges and will never be charged in future. This is completely unacceptable.

                                Please take action on it and refund my amount ASAP.

                                Waiting for your action.

                                Regards
                                Ankita Agarwal
                                [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  5
                                  524043816
                                  from Pune, Maharashtra
                                  Sep 10, 2016
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                                  Address: 411028

                                  Dear sir

                                  Pls let me know the credit card ending digits are XXXX delayed charges details. I have paid 52 Rs. less for which you have penaulty charges rs. 575 approx. How this can happned? Its your responsibility to give reminder call at least.please request my sole my problem and helpful, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Sep 10, 2016
                                  Updated by 524043816
                                  Icici Bank — Sub- credit card delayed charges

                                  1 Review
                                  [protected] on Sep 10, 2016
                                  Mark as Resolved

                                  Dear sir

                                  Pls let me know the credit card ending digits are XXXX delayed charges details. I have paid 52 Rs. less for which you have penaulty charges rs. 575 approx. How this can happned? Its your responsibility to give reminder call at least.please request my sole my problem and helpful, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,


                                  Complaint Status
                                  [Sep 10, 2016] ICICI Bank customer support has been notified about the posted complaint.
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                                    N
                                    name less
                                    from Bengaluru, Karnataka
                                    Sep 10, 2016
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                                    Address: Mumbai City, Maharashtra, 400706

                                    I have unsubscribed from my money service of icici bank 3 years back but still annual fee of 345 rupees gets deducted from my bank account. This is happening for last three years continously. I have told customer care many times to unsubscribe me from that my money account but there is no progress at all. Please refund my money back to my account and also tell me the correct procedure to unsubscribed my account from that money manager service(calling your customer care or pressing unsubscribe button on the website has not worked yet).
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Please tell me how to close personal loan (based on credit card). tell me the procedure & where i have to go to pay balance amount in hyderabad.
                                    ICICI Bank Customer Care's response, Sep 14, 2016
                                    Verified Support
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a3hdod_aaaa) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear sir,
                                    I had been trying to get my relieving letter since long . Its almost 5 months I have not received my relieving letter. Kindly help me out with this issue as it is causing problems in my new company.

                                    Waiting for your response.

                                    Regards
                                    Satyapriya Gouda

                                    C56168

                                    Mob no. [protected]
                                    Bangalore
                                    ICICI Bank Customer Care's response, Sep 14, 2016
                                    Verified Support
                                    Dear Satyapriya Gouda,

                                    We're sorry to hear about your concern. We have intimated the concerned officials in I-process to connect with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      C
                                      chavan_shivraj
                                      Sep 9, 2016
                                      Resolved
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                                      Resolved

                                      Address: Nashik, Maharashtra, 422101
                                      Website: www.icicibank.com

                                      Sir
                                      With ref to above subject, I had done IMPS Transaction on 31st Aug which is not completed with authentication but my account was debit twice which is not yet reverse by ICICI Bank.

                                      Date of Issue 31st Aug 2016
                                      IMPS Ref No Ref[protected]/Ref[protected]
                                      Amount 10, 000/- & 10, 000/-
                                      Account No.[protected]
                                      Account Name Rituraj Chavan
                                      Issue On 31st Aug 2016 i did one IMPS transaction which was got error "Please try later" & account has been debited 10, 000/- then again i tired and got same error "Please try later" and again account debited 10, 000/-. Same issue informed to ICICI Call centre & they said that amount will reverse in next 3 days but till date i have not received that amount. after continues follow up with bank there is no reply from Bank. Plz help

                                      Regards,
                                      Rituraj Chavan
                                      [protected]/[protected]
                                      Oct 11, 2016
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 10, 2016
                                      ICICI Bank Customer Care's response
                                      Dear Mr. Chavan,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Maynak Mishra
                                        from Pune, Maharashtra
                                        Sep 9, 2016
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411014

                                        I have applied for ICICI bank credit cards, I received Credit Card Pin letter from ACE Express Courier but many days has been passed and I didn't get credit card from Blue dart courier services.
                                        But today I got message from ICICI bank like...

                                        Dear Customer,
                                        Greetings from ICICI Bank.
                                        We wish to inform you that Credit Card -Fresh for your ICICI Bank Account XX1009 sent through Blue Dart Courier, AWB [protected] is returned on 09-SEP-16 due to Need Dept Name or Extn No.

                                        But Credit Card Pin letter from ACE Express Courier received on the same address then how it is possible that for Blue Dart Courier service not geeting the address.

                                        Details are as follows :

                                        Contact- [protected]
                                        email- [protected]@gmail.com

                                        Please help me out the above query

                                        Thanks.
                                        Oct 11, 2016
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 10, 2016
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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