ICICI Bank Complaints & Reviews

I had made an online transaction NEFT / IMPS of INR 4000 to a Central Bank of India account on 31 Aug 2016 with transaction summary as follows "
MMT/Ref[protected]/[protected]".


The amount was neither credited to the beneficiary account, nor was I notified about the failed transaction. The amount is still not credited back to my account, This was brought to notice by the beneficiary (Payee) as it was an EMI payment and was delayed due to the carelessness of ICICI Bank. I am also fined INR 500 from the beneficiary for failing to pay the EMI.

I am an account holder of icici bank for about 3 year only. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 687 rupees in the name of smab chgs-jun16+stax89.72. My account no is[protected] contact no-[protected], [protected] email [protected]@gmail.com

Ear
Sir/madam
My atm card which was valid from 05/06 through 04/16 had been expired
My account is at bhangagarh branch guwahati so you kindly renewal another new one. my card no is [protected]. my account number[protected].

Withregards
T. dinesh singh
Address:singjamei mathak thokchom leikai
Imphal, manipur:795001
C/o thingujam iboyaima singh...

I am ICICI bank customer named Ankit singh, savings account[protected]. I got my money deducted automatically when i put money in my account without any prior notice or mail or any msg, i did not get any msg regarding this after deduction also. When i saw my passbook i got that money is deducted for non maintaining minimum balance. Its not fair treatment with customers as i m student and i have no source of income, shoud not deduct money for non-maintenance of minimum balance . I want to reimburse my deducted balance. As per the RBI rule-first bi-monthly policy announced on 1st april, 2014 banks are not allowed to charge for any non-maintenance of minimum balance. Otherwise i have to raise my concern to banking ombudsmen.

Yes, while opening an account in icici bank, their sales executives also open any other accounts (like demat account etc.) either you say "no" many times to not to open any other services, don't know "how" and "why". and after an year the person get to know about these services when an specific amount has been debited from account.

Also after many mails/phone calls they just asked customer to close their demat account and also share the steps to do so, but not agree to make refund of that amount and feel apologies on that work.

Life's worst experience with this bank!!!

I completely irritates by that because following up from last 20 days and wasting my precious time on these useless activities.

I am in worries that either i utilize time in my work or i should waste it in these.

If any icici person reading this whole then i request them please help me out from this by refund my money back and make sure that this kind of activity not happened in future. and help your bank to make trust in the market.

My Name is Nanda Kumar and am an ICICI customer since a long time.

One of the executive Mr Kumar (Mobile number [protected])
from ICICI Bank, Bommanahalli Branch, Bangalore (loan recovery team) had called and abused regarding the loan taken by someone else. He used foul words and unparlimentary words.
This is case of mistaken identity.

Later when I called the branch landline number [protected] no one answered the call for the whole day. When checked with customer care through phone they are unable to resolve.

Am a ICICI bank account holder for 14 years and is this the way the customers are treated. I am seeking a proper channel to raise this issue.

Kindly help

S. no. transaction id transaction date cancellationid /refundid transaction type trans. amt () refund. amt () bank refund status refund date
1 [protected] 04-sep-2016 [protected]
Failed 3807.84 3807.84 cb sent to bank
2 [protected] 30-aug-2016 [protected]
Cancelled 268.0 125.0 cb refunded 01-sep-2016
3 [protected] 29-aug-2016 [protected]
Failed 666.0 666.0 icici approved
4 [protected] 29-aug-2016 [protected]
Failed 666.0 666.0 icici approved
5 [protected] 16-aug-2016 [protected]
Failed 871.0 871.0 icici refunded 18-aug-2016

Whenever i make payment for booking of rail ticket in irctc my a/c is deducted but transaction for issuing ticket failed — made no. of request to customer care but they are not taking pain to resolve the issue.

My sb account no. [protected] has been deducted more than rs. 15000/- as mab charges and that too without any information and i did not operate my account for sometime because i had an injury on my head and no in a stable condition for a long time asnd after that i deposited rs. 90, 000/- in the month of january 2016 and later on i came to know that all of a sudden more than rs. 15, 000/- is been deducted from by account towards mab charges. And this is continuously happening. I need a help regarding this condering my health and my problem 15, 000/- is a huge amount for me at this present course of time kindly help me to get the reversal of the same for which i will be grateful

Ravinder kumar account no[protected] ph: [protected] icici bank

I used my icici bank atm for withdraw rs,.10000/- at indusind bank atm (address of atm: jharsa rd, kirti nagar, sector 15 part 1, sector 15, gurgaon, haryana 122007) dtd: 6:50 am to 7:00 am. but money was not dispensed as machine got hangged. but then i get massage of transaction and my money 10000 deducted. from then i make may compaint in icici but could not get any satishfactory response at last bank advise me to compaint to rbi. how it is funny, i have lost my 10000 with any reason. it was my half salary. there is no one to help me.
My first complaint no sr[protected]/07/2016 morning 7:00. second compaint on 1/08/2016 3:40 pm. complaint no is sr[protected]. third complaint no sr[protected] on 30 aug 2016 1:00 pm
Can any body helpme or i shall forget all.

On 16 september 2016 my ICICI bank account was debited with total of INR 100, 000 in a total of 9 transactions by atm cash withdrawl. This happened when i was at my home around 6.47 in the morning. The most surprising fact was that i didn't lose my debit card and my card was with me right when all these transactions were happening.I immediately called the customer care and filed the complaint and blocked the debit card. They asked me to wait for next 14 days but according to RBI guidelines in case of fraud bank should revert back in 3 days otherwise they have to pay the full amount to user within 1 week.
It is hard for me to understand that ICICI bank claims that the cards are secured and embedded with a chip, how is possible for someone to clone or make a duplicate copy of my card and if not a clone how did these transactions happen.

According to ICICI customer care 2 transaction of Rs 20, 000 each happened from ICICI atm machine from Rewa city, Madhya Pradesh and other 6 transactions of 10, 000 each happened from other atm from same city Rewa, Madhya Pradesh. The fact is at that time i was at my home, Zirakpur and card was with me only.
My bank complain number is SR[protected]
It is my salary account so if anyone in compnay

i would request the bank to take strict action and address my grievance.
I would ask for a complete refund of my money as soon as possible.

Kindly reach to me at my mob : [protected]/[protected]
Thank you

Dear icici bank,

... This is 3rd time complaint against icici bank for no action taken against their officer till now...

I was feel very proud to be an icici bank customer from last 11years and i never felt ashamed before this just due to caper of icici bank.

Actually i am facing problems for my credit card payments since april2016. Many huge promises were done to dmrc employees from your bank with zero annual fees before providing the credit card. Me and my colleague are also facing same problem due to your mailing services on email-id.

The complaint wise summary of credit card no. 5004 which is already blocked on 13july2016 is as under:

1) amount due till 10.05.2016= rs.1425.41/-
I have sent the mail (24may2016, 03:46pm) and call to icici bank customer care for sending the mail. Your ist executive is saying that we are not authorized to send again and 2nd was saying that we will sent but still mail not received by me after many reminders on phone and mail. I got mail probably around the due date including interest - note it.

2) amount due till 10.07.2016= rs.6316.83/-
I have sent the mail (25may2016, 01:22pm) regarding same and to wave off the interest which had been included due to mistake of icici bank if you sent that before time then this current situation never comes. Many times you added the interest automatically.

3) amount due till 09.09.2016=0.00/-
I have done complaint on 18june2016 at 12:29pm and 20june2016 at 11:44am regarding the above and to block the credit card due to frustrated service provided by you. On13july2016, i again called customer care for blocking of credit card and they confirmed that your card is blocked.

In between this i have received many calls from your office i. E. From delhi, mumbai and hyderabad for payment and i always said that i have no objection to pay actual/principal amount that have been spent by me genuinely. From hyderabad, my settlement had been done in last week of aug-2016 to pay the principal amount of around rs.4500/-.

But on 03sept2016 at 08:12pm, two times i got a message on my mobile no. [protected] that "your account xxxxxxxxxx3527 is debited rs.7151.97/- without any information, confirmation and intimation letter". I know you can deduct the amount automatically because you are the superior authority but i want to know that "is their any policy to deduct the amount from customer account without any information/confirmation/intimation letter". I wanna know also that in past, you have deduct any amount like this before that, if any please give me a details.

On 05sept2016 i went to icici bank recovery branch videocon tower for discussion and i said the same thing there that i have written in the mail many times or i told on the phone with your executives. They also told me that from our side no amount will never be deducted without any prior intimation/ call/ intimation letter to customer.

Now i wanna know that who deducted the amount of rs. 7151.97/- from my account and how he dare to done this. If possible i want to meet that person for clarification. Otherwise i will sent the letter through consumer court to all members of recovery branch who done this and put the case against that person with icici bank. You well know that my settlement has been done but still you have deduct the interest amount. Please remember that i am a simple man with genuine income and if my mistake comes out there, i will pay more amount instead of my principal amount but this time mistake is from icici bank side so i will fight till last for my rights not for extra amount deducted from icici bank. Also send me the settlement copy which was not received by me till now after many reminders to branch, customer care and through mail.

Kindly revert the reply as soon as possible.

Thanks & regards,

Sandeep kumar
New delhi.
+91 [protected]

Date of incident-6th sept 2016
Description -
I have applied to open salary account in icici bank. I was told that my account will be opened within 2 3 days. But Its been more than 15 days and my account is still not open.

If this is the service provided by icici to its privileged customers, then I'll have re think on opening account with you. I have other options.

Resolution-
Open my account within 2 days.

I applied for a credit card in icici bank before 10 days, Verification also completed but till date I didn't receive any update of the card.
What is the status ?, And i am not able to check the application status in online.

ICICI Credit Card Application Ref No. S[protected]
MY MAIL ID [protected]@gmail.com
mob [protected]
plz assist me

Dear sir
My name is rahul, i have salary account with ICICI bank from 3 year, some day before i got call from ICICI customer services and she offer me cash back card because of my salary account are with ICICI. and ask to provide some documents on whats app and also i attend verification from another number. i provide my documents to her on whatsapp but still i am not receive my cash back card, i am trying to connect with same whats app no but it is not reachable or not answering, i also complaint my query to icici but icici executive told me no any one cashback card offer is available and we are not accept any documents on whatsup .

After 3 to 4 days again i received call for Credit card confirmation from same no but i never apply for credit card. and she told me we are ICICI employee of LOWER PAREL MUMBAI BRANCH. i also talked with his senior she also told me we are icici executive.
But when she first time called me, she never single time ask me for credit card, she talked about only for cashback card. i have recorded call if icici required.

Means ICICI does fake call to costumers for cashback card offer and generate credit card lead. if customer required or not. Same ICIC excutive whatsup number still are working and using ICICI logo on DP.

please confirm me when my cash back card i receive

Please use following detail

ICICI executive contact Number - 0 [protected] ( Please check whatsup dp also )

Attachment - snapshots of conversation with icici executive

Rahul Nikam

Myself sk. insan, contact no. [protected], purchased maruti suzuki swift vxi from boplur (west bengal) showroom in the name of my daughter ismatara khatun in the month of july, 2014 amounting rs. 6, 00, 000/-. i paid rs. 3, 50, 000/- to the showroom and the remaining amount of rs. 2, 50, 000/- financed by icici bank, durgapur. the emi gets deducted in the first week of every month. the related documents of loan, even loan account no. also has not provided to me. i even reached the said bank many times, but they are not responding in any manner. i am very much harassed.
Kindly look after the matter and expedite the same to get arranged the related documents to me.

These folks are nuts. For a petty amount of 30k, they are calling all my friends, family and colleagues to push me to pay more than a lac for settlement! They first created issues on credit cards and when they couldn't resolve basic issues, I was constrained to report to Banking Ombudsman and their escalation chain. They started calling and abusing us despite filing a complaint at local police station.

Now when I have declined to talk out of court, they are doing another criminal act of stealing sensitive personal information and calling unrelated people and forcing me and my family to resign from work.

Please suggest a way to deal with these elements as reporting to police has been ineffective when they call from several different numbers.

I have opened a demat account 4 years back. I went to close the account 2 years back and the bank officials advised to convert into free account. Now they charged me 575 rs and raised complaint with the bank asking why they have deducted without any intimation before and after the deduction.
They gave a sr number SR[protected] saying that it will be resolved in 3 working days. Today the Sr is closed without even contacting me.

Sir i m shambhu sharma from defence background and i am a frequent user of go air flight. Sir last time on my booking from delhi to srinagar on the date of 05 jul 16 for travel date 17 jul 16. Whose pnr was -6mgfrr. I was unable to pay myself so i request to my friend vijayveer singh chaudhary whose accout is in icici bank accout no[protected]. He paid money by icici debit card of rs 12572/- oon 05 jul 16.
But due to some reason after booking the confirmation given by go air that ticket cancelled. So i called to go air for refund of money but again and again they told that i have not receive any payment. But payment has done and transaction id is -
Vin/goair-paytm/[protected]/0.
So i have a humble request that please do some need full. I will be very thankfull of your. Already more than 2 month gone but i did not get my money so please do need full.

Dear Sir/Madam

My self swapnali Chavan i have my salary account in your bank, however on 09 Sep 2016 bank deducted Rs.250 without informing me.

kindly requesting please check the details and credit my amount to my account.

please find attached screen shot for your reference.

Warm regards,

Swapnali Chavan

I am trying to reach the customer care for last one month through +91 [protected], most of the time I get response like due to high number of calls not able to serve you and other time it wont connect and in case they attend I don't have detail about that, for that u have to call that this...I have other bank accounts but I never got irritated like this, even government banks perform well than this and for just a small enquiry I have to enter my Account number, DOB, CC number, PIN...cant this be simple...its better to say that we don't provide any service to customer after they take account rather doing like this...but for creating icici direct account I am getting 10 calls/day, how can I assist you, how to serve on this...i am well aware after I login and start investing then again the situation will be same there..
And I mobile app, just irritating, i have my credit card and i linked(which was supposed to be done by banker as i applied along with saving account) with the account but till now i don't see it added in my credit card section...