ICICI Bank Complaints & Reviews

I am maintaing this ICICI credit card since more than ten years and was fully satisfied with the customer relation ships. but since last few months some how you are creating opportunity to impose charge son me . despite my request your cus service is indifferent. Please consider the current mail extract I sent to your CUS SERVICE, but no result. To stop further complications I have paid the wrong interest amount. I request you to consider...

Hi,

I have applied for credit card having a application id:[protected]
I got a application approval message on 30 august, 2016.But Still did not get my credit card.I have also call customer care they have registered my issue under requestnumber : SR[protected] and again i called customer care 2-3 times did not get any response back from them.
Kindly find out my credit card status o ASAP.

Dear Sir/Madam
ICICI bank is selling DMRC credit card which offers auto top up facility for metro card, I used this card for few months and later on this card stop auto top up, I register complain and later did whatever advice by ICICI bank, but things remain the same than I request for closure of this credit card, which they have done, now they are not transferring excess amount which is in my credit card and asking for less than 200 KB in PDF/JPEG which is not possible, none attachment can be so lower size. First they are selling fake products, secondly not able to short out issue and thirdly when customer wants to close and asking for his money they have lot, I have all mail which has been exchanged with ICICI BANK
Regards
Vinit kumar chaubey

I have been using icici bank credit card for quite a number of years and had no issues so far. I was out of station in the month of september and missed my first credit card payment by 5 days, on my return i immediately paid up my credit card payment. 17, 193.00 cr

I received my credit card statement for the following month which contained late payment fees, service tax and interest charges totaling up to 1681.84, i immediately called up icici bank seeking a reversal on this as this the first time i missed on any credit card payment.

The client representative refused saying it can’t be done, which took me by surprise as it’s a generally a norm by card companies to reverse the first late payment fee. My other credit card bank easily obliged and reversed the late payment charge which i expected with icici as well.

After repeated pleas of reversing this charge didn’t yield, i paid up all pending vendor charges of rs 6431 which excluded the above late payment fee and raised a request for cancellation sr[protected].

The cancellation request is unable to complete because of icici late payment charges.

I no longer wish to have any relationship with icici could you pls reverse the late payment fees and cancel my credit card pls, i have stopped using the card since then.

I have been charged late fees and overlimit fee and interest because of non receipt of payment on my icici credit card. I have an auto debit set up for min pay but somehow it didnt get paid for the month of august. when i called them, they told me that they wont be able to reverse the amount until i pay the minimum due.
I had enough funds in my savings account for the minimum payment to be paid by the auto debit.
i was told by the customer service agent that i will receive a call back but i didnt receive any.
i keep getting calls from collections and i have to explain them the same thing again and again.
Now the bank expects me to pay the amount, where they havent even explained to me why the auto debit didnt go through in the first place.
Iam worried now that i have not paid the bills for the last 2 months, coz iam not ready to pay until they resolve the issue created by them, .
What can i do to stop the bank harassing me and clearing the confusion created by them.

I dont have time to call them and explain them over and over again.

Dear Consumers,

BEWARE of paying processing fee while applying for home loan in ICICI Bank:
===========================================================
Please don't pay home loan processing fee to ICICI Bank until you confirm that your home loan is going to be approved. ICICI Bank will give good service until they get the home loan processing fee. ICICI Bank representative will come to your home to collect the processing fee through cheque along with all the necessary documents. After collecting the processing fee they will start asking for few more documents which may not be available with you. So we request all the customers to get due diligence & confirmation from higher authority of ICICI Bank home loan department, after confirmation only you can pay the processing fee, otherwise they are not going to refund your processing fee at any cost as they will take signature from you on all the documents where in the documents it will be clearly mentioned that the sanction letter will be valid for only 3 months.

Please don't believe any ICICI Bank representative blindly until you get confirmation & due diligence from the ICICI Bank higher authority. It's better to visit ICICI Bank higher officials to get sanction of your home loan. Many innocent customers lost their home loan processing fees in ICICI Bank. So BEWARE.

I apply for credit card but it has been rejected without giving me appropriate reason. and not return my document.
like my aadhar card photos serving certificate of ARMY it may be used for an illegal job. so reqisted u sir plz issue a credit card or my complete documents.
i will be heighly oblized for your this kind of act your sincere sachin sharma mob no [protected]

Yesterday, bluedart nanpura, surat office wrote falsely in respect of awb [protected] that my premises (Residence) was closed at 19.55 pm. My wife was very much at my home for whole day and night waiting for bluedart delivery man.
1) the consignment is a credit card from icici bank, delhi. I have already complained to icici bank, customer care and also to national consumer development commission through their website regarding the shenanigans of bluedart, nanpura, surat.
2) regularly bluedart, surat has been harassing me in this consignment. Due to navratri, my wife goes out in the afternoon for pooja, but bluedart delivery man comes to my house only in afternoon as per tracking system and mentions premises closed. As per our apartment watchman, only on one day bluedart delivery man came.
3) i smsed through the bluedart sms system seeking morning delivery (8 to 11 am) ‎twice and waited at my home. Nobody from bluedart came.
4) i volunteered to get the consignment personally as the bluedart nanpura delivery office is very near to my delivery office. I said i will provide my identification cards like driving licence. But bluedart manager said that since it is a credit card, they can deliver only in the address given by the icici bank.
5) last one week bluedart, nanpura, surat has been harassing me.
6) today being dussera, nobody will be at my home from 3 pm onwards.
But bluedart delivery man may write false particulars or come only at 7 pm when my house is closed.
7) please save me from this bluedart harassment

Hi,
My name is sanjay, i a customer or icici bank for more than a year, my account number is[protected], last month i received an sms that icici bank has sent a new debit card to my house address which i no longer live there as i have recently [censored]ed my house. When i called the customer service executive about this issue he told me he cannot do anything once the card i returned then i need to call them again change my house address to the new one and request them to resissue a new debit card, i called them on september 25 i requested them to update my address and resend my new debit card to my new address but the blocked my old debit card with out informing me anything about it and resissued the card once again to my old address.

I called them again on oct 2nd, explained them my situation, they said there was delay in their system due to which the address got updated after sending the debit card, i asked them to reissue a new debit card again, they accepted my request and made a new request to reissue my debit card. I called the phone banking office on oct 7th requesting them why i have not received my debit card yet they informed me i will receiving them on 10th or 11th october, today 10th october i called the phone banking officer again now they are informing me that the request was never processed and the phone banking officer i spoke to on 7th oct lied to me.

Now, all my money is being blocked in my icici account i cannot transfer money to other banks, or make payments. I need to pay my credit card bills in my axis bank, i need to pay money to people i owe, i need to pay my rent, i need to pay for me food etc with that money.

Due to icici bank ignorance, false information, no concern for their customers i am suffering and they say they cannot do anything about it. They are saying i can apply for an instant debit card but the banks are closed for a national holiday until thursday and the activation for instant debit card will take around 2 working days.

I am loosing loss of money due to icici bank, i am unable to even pay for my food all because of their ignore and they blocked my debit card for the past 15 days with my permission or intimating the information to me. Now it will take another 10 more days for me receive the debit card due to the national holidays and weekend.

Desirable resolution: i want icici bank to reactivate my debit card which ends with xxxxxxxxx6029 immediately.

I am having real trouble accessing my money. my account has been frozen now. i visited icici bank anna nagar branch on friday (oct 7) and submitted my kyc documents. the branch officer confirmed me that the documents will be processed the same day and the account will be activated by after noon friday (oct 7). my card is still blocked, i called customer care they confirmed that there has been no request raised to activate my account.

I visited the branch 3 times last week to access my account. this is going to get even worse.

I am paying lot of money on foreign transaction fees because i cant access my icici account. imagine a bank as big as icici unable to get a customer to use their money, after visting the branch 3 times in person, calling customer care 10 times, emailing customer care 5 times. raised complaint form 4 times in their website. not one person can help me.

Icici bank employees are inefficient, their system is broken. providing access to customer's account is their primary job, if they can't provide this basic feature why are they even running a bank?

All my requests and concerns have been going to garbage. i came to india on a short trip, my vacation will be over on wednesday, i cant get my account activated because of bank holidays. my vacation was ruined by icici bank! this has been the worst customer service i have ever received. i am going to close my account as soon as i can and never ever go near this place.

V

Sirs,
I am holder of icici tax saving bonds jan 2005, with bondholder no.[protected] and distinctive no.[protected]. I hold two bonds with value of rs. 5000/- each. These bonds redemption on maturity 11th march 2010. However, i have not received the maturity cheque with interest due for the year 2006 to this date. Still issued bond certificates are with me.

I have been holding icici bank master credit card bearing no.[protected]. I had received the statement for the month of july 2016 with due date as 15/8/2016 and accordingly i made entire payment on 18/8/2016 from corporation bank using net banking. It is very astonishing that even after receiving full payment on 18/8/2016 bank imposed a late penalty of rs.600/- and service tax rs.90/-. And also on 28/8/2016 bank imposed interest of rs.659.80/- and service tax rs.98.97/-.
Despite there being rbi circular that bank cannot impose any penalty if the payment is made within three days of the past dues. Its astonishing that your officers are not aware about the circular and harassing the customers.
I may be rfeunded all unauthorised charges by bank.

Hello,

There were two fraudulent transactions happened on my credit card on 22rd August. Below are the details.

22/08/2016 456 USD 326.81 SEARS ROEBUCK 1722 BLOOMINGTON US 55548076236708000059664 22, 812.41
22/08/2016 420 USD 301.07 SEARS ROEBUCK 1722 BLOOMINGTON US 55548076236708000059706 21, 015.67

Someone has hacked my card from US. I did not do this transaction. I was in India. I have raised a complaint to the Customer Disputes team. The request numbers are SR[protected] and SR[protected]. After investigating for almost 40 days, customer disputes team is saying that I have made this transaction. How they reached to this conclusion?

I have been saying if you need my passport I can provide it. Without doing any proper investigation, I have been asked to pay the amount. I cannot pay for your mistake. How the card was faked? Even the signature done by the fraud buyer is different from my signature. If merchant is not giving money back, I am not responsible for this. Its your mistake and you have to bear the burden of this. I have been an old customer of ICICI back and this type of response was highly unexpected. Customer care team is useless. They don't have any idea of this issue. They are just asking me the pay the amount.

Why should I pay for the transaction which I have not done. Please look into this matter and get back to me ASAP. I have sent so many emails to customer dispute team and they are not responding to me.

Thanks
Rakesh Agrawal
[protected] - Registered Mobile Number

I accidentally saw this transaction remarks in my account statement
Bil/[protected]/nchgrs2.50strs0.38and realized it was not supposed to be there. I have verified my transactions and resorted to search for it online and have seen complaints reported by other icici customers.

Can some one clarify why the bank deducted this amount, is this some kind of fraud or the bank deducts them for some reason.

Regards,
Mallikarjun

Dear sir/madam,

My name is lesitha and i am having saving bank account no.[protected] with icici bank. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. Icici bank is simply debiting amount from my account. I get monthly statements but i have never got any information about the policy changes. For a person like me the amount matters a lot. If bank is not reverting my money then i am done with icici bank, previously they take the average for a quarter to check the minimum balance but suddenly they changed without any information send to the customers.

Please find attachment below details for all the transactions made by bank.

Kindly take some action and i'm hoping for some positive reply.

Regards,
Lesitha
Mob:[protected]

I have icici credit card, i received a call from this mob no. ([protected]) from master and visa verification department at icici on 26th - sep-2015. she (executive) told me that icici bank will issue a new master micro chip card on behalf of my existing credit card. so first bank debit the charge of rs.-8320 (same is already been debited) but she assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. i was hesitating to provide otp but somehow i given otp. immediately my credit card got debited with rs.8320 i immediately realized something fraud happened and i reacted quickly to reach icici. i given the whole scene to them and got my card blocked. the transaction is yet to be claimed by the merchant. they icici told me that i need to raise complaint when the transaction is caimed for settlement. i wonder how they (frauds) get my details. please guide me what should i do further?

I applied for ICICI credit card through one of my colleagues of V care call centers Noida. He claimed that his room parter worked for ICICI. after collecting documents he absconded. Hia name is Manpreet Singh and he is from Uttarakhand. I called bank and informed about this. after 3 years I got a bill of 48000 when I am working in Bangalore. I am forced by bank to pay the money for a vard which was never mine. I already lodged a complaint in New ashok nagar police but no action till date. my no. [protected]

I have applied for a credit card as advised by your bank executive before near about 30 days. But the bank rejected the application Without giving any reason. Request you to mail me the reason of application rejected. So that I can improve if there is any fault OE any other negative thing.
Mobile no. [protected]
Name - Uttam Singla
[protected]@yahoo.com

Dear Sir,

I have travelled to USA 7 months back and I am not able to do banking transactions becuase of OTP. Since my mobile number has changed, I am not able to receive OTP and facing serious problems from past 7 months.

ICICI bank has not provided none of below option to change our mobile number.

1) To Change the mobile number online. (logging to your own account)
2) Option of selecting mobile number or email id to send these details through online.
3) Changing the mobile number if we call to customer care.
4) Neither they have made it optional so that customer can chose these facilities on thier own convinience or wish.

Can you please address my problem on this.

Thanks,
Swati Rai.

Why there is no strict action for the employee who are doing repeatedly doing same mistake and making customer so frustration. I had applied a cashin on my credit card on 16th Sept, on same day I have also sent a blank check so that amount will be transferred through online, but negligence and inefficient of the employee this does not happen and they sent courier by Bluedart to my office address where as I already mentioned to sent courier if any to my home address, then this courier again returned back and after couple of my follow up they resent again 2/3 days back, but again they did big mistake writing wrong address on the courier package. The courier supposed to deliver on yesterday, as id didn’t happen, today when I call to courier guy they mentioned premises is closed so again it return back, then I asked him to check the address he said the address that is written is wrong one. It really frustrated me so much; want to put a consumer case against this kind of deal of customer care of ICICI to the customer. What a shameless work.

WHY I got a statement to pay my due amount of Rs5697 on or before 13th Oct where as I still have not received my amount. WHY? WHY? WHY? Are you thinking is it really possible. I always have bad experience with ICICI where as I have been used this card since 10 years, I think enough is enough.