ICICI Bank Complaints & Reviews

To,

Icici bank
Kamla nagar, new delhi

Sub:
Fraudlent debit card transaction
It was on the 24th of september 2016t that my icici bank account was debited with total of inr 49000 in a total of 5 transactions.

This happened when i was at my home with my family in karol bagh at around 09.25 am in the morning.
The most surprising fact was that i didn't loose my debit card and my card was with me right when all these 4 transactions were happening within 20 seconds time.

How is possible for someone to clone or make a duplicate copy of my card as i didnt not mention my card number or pin to unknown person.

I would request the bank to take strict action and address my grievance so that i could get my hard earned money back.

I would ask for a complete refund of my money as soon as possible.

From:
Krishna devi - dinesh kumar gupta
Res: 633, 3rd floor, lane no.18,
Joshi road, karol bagh, new delhi-05
A/c no.[protected]
Branch: kohlapur road, kamla nagar, delhi (Earlier bor)
Ph:- +[protected]
[protected]
[protected]@yahoo.com

I have a credit card with your bank & its 8 months passed i have paid my all bills in proper time & since couple of days i was receiving a sms to upgrade my existing card to coral card & thats why i called your customer care 2 to 3 times regarding card upgrade to Coral card & i have clearly stated that if i will get my credit limit higher or double then only iam interested for coral card & customer care person told me first i will get coral card then i have to call customer care & then they will increase my limit according to my need & old card have to destroy & rest all things will be remain same ticket no is SR[protected]. Now yesterday i called your customer care & came to know that my credit limit will not be increased as per rule. I think this is clearly fraud, misleaded & misguided by your customer care team & also by your bank & this fraud happened with me who is your good credit card customer & many other banks are always ready to give me much higher limits than your bank. If you have conversation records then please check with my credit card number conversation date was 02.09.16 i have clearly stated that my only need is to increase the limit not the card & only with this condition i am ready to take coral card otherwise i don't need to upgrade.Its a very serious issue so kindly either increase my card limit immidiatle or cancel my coral card & refund me back my card charges as the earliest otherwise i will take up this matter to your higher authority & also will escalate the matter to higher grievance..Angshuman Basu Dhar, M - [protected], Siliguri - West Bengal

I have a saving bank account number[protected] branch sriganganagar. my signed cheque book lost on 18 nov 2006. I give information by regd post and by hand on 18 nov and 19 nov 2006 to bank manager. despite information of lost cheque bank dishounerd lost cheque . then I sent legal notice and loged FIR and complaint against bank in consumer forum. After that bank second time lost cheuqe again . I sent legal notice on 16 Aug 2016 but there is no respone .
Plz take strong action against the deleuqent bank manager sunil sarna in the interest of ICICI bank and oblige .
rajkumar jasuja email [protected]@gmail.com

Hi

Im bearing salary account in icici bank in
Sec-54, gurgaon (a/c no.[protected] anshu vimal), without any prior information they deducted mabs.
I furnished detail below.


(value date) 17/09/2016
(transaction date) 17/09/2016
(transaction remarks) smab chgs jun16+stax7.83
(withdrawal amount (inr) 60.00
(balance (inr) 0.00

Kindy give me solution to get back these amount to my account
[protected]@me.com

Thanks
Anshu vimal

On 7th of September 2016, I have tried to payment of airtel postpaid data card through paytm using my icici debit card but cause of any technical problem payment was not done but balance 1150 is deducted from my account...after some time paytm sent a mail that describe balance is refunded to the bank please contact to the bank..they will refunded balance within 7 days but still i have not found my amount of 1150...i have sent all details to the bank like the RRN no given by paytm and also all mails sent by paytm regarding this issue

Dear sir. My mob. No [protected] . I am 27/08/2016 Rs.147 & 28/08/2016 Rs.60 Recharge I.bank aap . I not banifit this recharge. PWe inform you that the transaction done by you on August 27, 2016 and August 28, 2016 is successful with the below details.

1) Payment id [protected] for Rs. 147.00
Consumer code is [protected]

2) Payment id [protected] for Rs. 60.00
Consumer code is [protected].

We request you to kindly check with the service provider for further assistance.

My sb account No.[protected] has been deducted more than Rs. 15000/- as MAB charges and that too without any information and I did not operate my account for sometime because I had an injury on my head and no in a stable condition for a long time asnd after that i deposited Rs. 90, 000/- in the month of January 2016 and later on I came to know that all of a sudden more than Rs. 15, 000/- is been deducted from by account towards MAB charges. and this is continuously happening. I need a help regarding this condering my health and my problem 15, 000/- is a huge amount for me at this present course of time Kindly help me to get the reversal of the same for which I will be grateful

It has been almost a year now that I am chasing ICICI to get my money (Rs. 30, 000) back, that got remitted to a wrong account. I even escalated this online to Mr. Krishnan Govindan, but no response yet, not even a confirmation that my request is being looked at.
I have a copy of application letter submitted to their Gulmohar Colony, Bhopal branch.
I keep on following up and they respond to once in months they respond with standard email saying they have requested the customer to sign an application and only then they will be able to refund. There has been no action or satisfactory response that they have even taken my request forward.
I am extremely frustrated with this unprofessional behavior and would like to make a complaint against them.

Dear Sir,
I have an account at ICICI bank Banikhet Distt Chamba Himachal Pradesh. But bank closed my account without my signature.Now I am asking them that why they close my account they have excuse that I didn't maintain my account balance. Even my contact number and email ID was mentioned there but they never inform me about it. How can they close

Hi,

I am having bank account in ICICI Madipakkam branch from last 3 years and my account no. is[protected]
My contact number is : +91-[protected]

I was just checking my bank statement and got the shock because my account has been debited by MAB charges S tax juky16+stax 26.09

I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I
understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Thanks & Regards
SURENDAR P

Dear sir,

I was holding a credit card of icici bank till today (24th sept'2016) which i have cancelled by making the entire payment which include the auto debit amount and service tax charges (Ref no sr[protected] because i did not want my credit history to be spoiled. My complaint are following:

1. There was no authorisation given for auto debit from an icici bank account, which has been inactive for a long time, so how come they went ahead with triggering the auto debit

2. When the payment was received immediately on the due date by icici bank, as the payment was done through ivrs from an icici bank account, how can they levy auto debit fees

3. While cancelling the card i was informed i have 2 cards from icici bank whereas i only hold 1 card. From wherein did the 2nd card come up about which i have never been aware of.

I need resolution in terms of refund of auto debit+service tax icici bank levied and also need an answer as to from where did the 2nd card come up which i did not have.

Regards,
Sandeep prakash

I have purchased ICICI tax saving bond[protected]TSB- Two, Bond holder No[protected], Certificate No-79225, Name of Certificate holder-Prabhat Kumar, Distintive Nos-175652, 175653, 175654, 175655. Issue price per bond -Rs 5000 X 4 Nos, Purchase Date or Date of allotment : 24.12.2001. Redemption Date : 24.4.2005.
I have not received the Maturity value yet.
Kindly look into the matter.

My email ADDress:- Prabhat.[protected]@gmail.com

I had made an online transaction NEFT / IMPS of INR 4000 to a Central Bank of India account on 31 Aug 2016 with transaction summary as follows "
MMT/Ref[protected]/[protected]".


The amount was neither credited to the beneficiary account, nor was I notified about the failed transaction. The amount is still not credited back to my account, This was brought to notice by the beneficiary (Payee) as it was an EMI payment and was delayed due to the carelessness of ICICI Bank. I am also fined INR 500 from the beneficiary for failing to pay the EMI.

I am an account holder of icici bank for about 3 year only. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 687 rupees in the name of smab chgs-jun16+stax89.72. My account no is[protected] contact no-[protected], [protected] email [protected]@gmail.com

Ear
Sir/madam
My atm card which was valid from 05/06 through 04/16 had been expired
My account is at bhangagarh branch guwahati so you kindly renewal another new one. my card no is [protected]. my account number[protected].

Withregards
T. dinesh singh
Address:singjamei mathak thokchom leikai
Imphal, manipur:795001
C/o thingujam iboyaima singh...

I am ICICI bank customer named Ankit singh, savings account[protected]. I got my money deducted automatically when i put money in my account without any prior notice or mail or any msg, i did not get any msg regarding this after deduction also. When i saw my passbook i got that money is deducted for non maintaining minimum balance. Its not fair treatment with customers as i m student and i have no source of income, shoud not deduct money for non-maintenance of minimum balance . I want to reimburse my deducted balance. As per the RBI rule-first bi-monthly policy announced on 1st april, 2014 banks are not allowed to charge for any non-maintenance of minimum balance. Otherwise i have to raise my concern to banking ombudsmen.

Yes, while opening an account in icici bank, their sales executives also open any other accounts (like demat account etc.) either you say "no" many times to not to open any other services, don't know "how" and "why". and after an year the person get to know about these services when an specific amount has been debited from account.

Also after many mails/phone calls they just asked customer to close their demat account and also share the steps to do so, but not agree to make refund of that amount and feel apologies on that work.

Life's worst experience with this bank!!!

I completely irritates by that because following up from last 20 days and wasting my precious time on these useless activities.

I am in worries that either i utilize time in my work or i should waste it in these.

If any icici person reading this whole then i request them please help me out from this by refund my money back and make sure that this kind of activity not happened in future. and help your bank to make trust in the market.

My Name is Nanda Kumar and am an ICICI customer since a long time.

One of the executive Mr Kumar (Mobile number [protected])
from ICICI Bank, Bommanahalli Branch, Bangalore (loan recovery team) had called and abused regarding the loan taken by someone else. He used foul words and unparlimentary words.
This is case of mistaken identity.

Later when I called the branch landline number [protected] no one answered the call for the whole day. When checked with customer care through phone they are unable to resolve.

Am a ICICI bank account holder for 14 years and is this the way the customers are treated. I am seeking a proper channel to raise this issue.

Kindly help

S. no. transaction id transaction date cancellationid /refundid transaction type trans. amt () refund. amt () bank refund status refund date
1 [protected] 04-sep-2016 [protected]
Failed 3807.84 3807.84 cb sent to bank
2 [protected] 30-aug-2016 [protected]
Cancelled 268.0 125.0 cb refunded 01-sep-2016
3 [protected] 29-aug-2016 [protected]
Failed 666.0 666.0 icici approved
4 [protected] 29-aug-2016 [protected]
Failed 666.0 666.0 icici approved
5 [protected] 16-aug-2016 [protected]
Failed 871.0 871.0 icici refunded 18-aug-2016

Whenever i make payment for booking of rail ticket in irctc my a/c is deducted but transaction for issuing ticket failed — made no. of request to customer care but they are not taking pain to resolve the issue.

My sb account no. [protected] has been deducted more than rs. 15000/- as mab charges and that too without any information and i did not operate my account for sometime because i had an injury on my head and no in a stable condition for a long time asnd after that i deposited rs. 90, 000/- in the month of january 2016 and later on i came to know that all of a sudden more than rs. 15, 000/- is been deducted from by account towards mab charges. And this is continuously happening. I need a help regarding this condering my health and my problem 15, 000/- is a huge amount for me at this present course of time kindly help me to get the reversal of the same for which i will be grateful