ICICI Bank Complaints & Reviews

Hi,

I got a call on 08th sept '2016 stating that rewards points are going to expire and want to debit the same in my account. I shared my icici debit card details [protected] and opt with them. Two transactions purchase of Rs.4880 Vin* AirtelMoney and purchase of Rs.2450 Vin*PATU-www.ox has happened on my card.

Kindly please do needful

Thanks & Regards,
Pradeep Kumar Buddharam

Icici Bank — DP Charges - ICICI

I have a Demat account in ICICI bank for over 1 year now. When I checked my bank transactions and I found that there is one debit transaction '59560683 DP CHGS TILL JUL-16'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI

Regards,
Ramkumar

I had paid my VISA credit card bill from my HDFC bank through net banking. The payment was done on 1st Sept. before due date (2nd Sept) and the bank has mentioned to make payment 2-3 days before payment. The money was deducted from my account on day 1st itself. After 6 days I get a sms that ICICI will charge me late fee as they have received money on 6th Sept.

After various attempt to contacting the different levels of customer grievances at ICICI Bank. But no help... I want to know who is responsible and why should I pay late fees when I have made the payment on time.

Regards,
Kunal

In month of march, i made a wrong fund transfer of 8000 regarding which firstly i contacted my nearest branch of icici (Hinjewadi, pune) in that month only. I submitted a hand written request for the same as told by the staff member. After that no serious steps are been taken by the staff of the branch. Then after 2-3 months of non satisfactory reply, i registered a complain at level 2 but that too didn't helped much. I am tired of my visits to the branch but couldn't get any fulfilled reply from there side. One day they say something and next day something else. It has been four months now and i have moved to pune 6 months earlier only and staying in a pg and having some financial issues as well.
Now i am getting info that the person has withdrawn all the money and is not picking up the phone or contacting in either way.
Very bad experience from icici bank.
Thinking of getting out of icici bank account.

I have salary account since june 2011 in icici bank, i never activated any paid service like money manager, but every month bank deduct rs.28.75 from my salary account.

I ask to customer care they said this is charges for money manager

I really do not know what is money manager, i never activate this nor use ever.
I cant use it because i don't have that service... Today i notice that icici website show me this popup to subscribe to money manager — means i am not subscriber till yet -
See attachment

Even customer care executive cant tell me when i activate this service, as he said they don't have data available to check.

I requested for money back, which is clearly theft from my account.

I know icici bank has too many rich client who never care for small charges like this, actually they dont have time to see what bank charging them... But still icici bank must be honest

Date : 3.45pm 06 sep 2016

1st Call : Spoke to "Raghuram" on Customer care number[protected] at 3.45pm 06 Sep 2016 and that smart-ass purposefully disconnected the call to avoid an escalation with regards to Interest calculation. Let him know that IM THE PRINCIPLE IN THE SCHOOL THAT HE STUDIED. Disconnecting calls while transferring is a very old trick, I can teach him lot more than this.

2nd Call : Again called Customer care : "Noor" picked up and I Requested to talk to "Raghuram" but immediately he is out of the floor (same old call centre tricks) later she said that she will arrange a callback from "Raghuram" and get me reference number but after a long hold she just put me onto "Kaushik" with no information about this issue. Again he went in search of "Raghuram" and long hold then he transferred me to Raghuram. And Raghuram again tried to connect me to his so-called Ops Mgr "Sarala" (long hold, guys you are not paying my mobile bill to keep me on call for hours and make me chase everybody). Again he disconnected the call after a very long hold.

3rd call (around 5 pm same day): Spoke to "Nagamani (lady)" later and she again promised to connect/transfer me to "Raghuram" and after long hold twice and then disconnected. What the hell is happening ? Is this business or a toddlers game ? Is this why I have relationship with ICICI ?

This is happening for quite sometime in ICICI now approximately for the past 1year. I am not leaving this unattended anymore. Either I get an answer for this or Im gonna publicize it sooner than you guys think.

If the call recording is presented to the Lok Adalat judge panel, lot of things will change. Just drill this in your heads.

Reason for the call : According to the last statement (Sep 2016), The system has calculated interest charges for the amount that was paid and unpaid on my last month Outstanding. Im simply not ready to pay interest charges that is levied on my account for the payment I made for 28, 000 but I am very much fine to pay the interest for the amount that is NOT PAID which is definitely my delay in payment.

Raised a complaint on 06 Sep 2016 on the "http://www.icicibank.com/complaints/complaints.page" where the message was successfully sent and a confirmation was shown on-screen but there was no reference number or confirmation mail sent to me. Moreover there is no revert till date. I am not sure why a customer has to go-thru all this and yet not a single response for a simple issue. Cant say if this is even a Bank now or a play business.

Do not run around this issue, I want a clear explanation for all 3 issues. Im not leaving this for sure this time around.

Keep it coming until this reaches the top and I am pretty much ready to take this up the ladder and to the public.

Dear Sir / Mam,
On last year bymistakly CPP is activated. But after calling to customer care being confirmed me that, it is one year only. On next year we will call you again for confirmation of the product. If you are agree then it is renewal but on 3 rd sept it is renewal again without my knowledge which I don't want. And also 1999 rs money draw from my account. I want please cancel the survise and please back my valuable money. Please do need full as possible as.

I am having coral credit card in which i have told that i have airport lounge access free 2 per quater but i have been denied at bengaluru airport on 07.09.2016.giving reason that this card is not acceptable.

Lokesh sahani
[protected]...

I applied for a personal loan and already made it specific that I need it urgently. The bank kept delaying the loan and everytime I tried to get in touch with the executives, they have been highly incooperative.

The verification agent kept cancelling my verification on the grounds that I was not available at my communication address and bank didn't even bother to inform me. How can I be available at my address when I am in the office from morning till evening. If only they would let me know they are coming, I could have get the verification done.

My loan couldn't get through when I needed it the most. I will never consider this bank again.

I had paid my VISA credit card bill from my ICICI bank through net banking. The payment was done 4 days before the due date and the bank has mentioned to make payment 2-3days before payment. The money was deducted from my account on day 1 itself. After 6 days I get a sms that the same amount has been refunded to my account [with no explanation why].

After over 2 months of contacting the different levels of customer grievances at ICICI Bank. I get a reply from Office of Head Service Quality saying that its not their responsibility if the payment has been refunded. Ms. Shailaja Marri hasnt even cared to explain who's fault it is and how i can resolve it.
All she has done is said that ICICI is not at fault and that they are not responsible for any late fees.
I want to know who is responsible and why should I pay late fees when I have made the payment on time.

I have a salary account[protected] with your bank and there is a debit of INR 575.[protected] DP CHGS TILL JUL-16) from my account due to Demat Account Charges.I don't have any demat account in your bank and at the time of opening my bank account i clearly told the person that i don't want any demat account .So why is this debit done.
I called your phone banking customer care, and they didn't solve my problem.They told me to visit the branch.Why the hell will i visit to your branch.During account opening process you people come to our house and do the work whatever needed and now when you are debiting my money without proper reason you are asking for branch visit.Is this the kind of service you are providing.If this is so then i don't want my account in your bank.
If you are not going to solve this problem then forward me the details of your senior management people whom i can talk and at the end i will withdraw my account from your bank.
I just want my money back to my account the way you people debited and please NOTE that i don't have that much time to visit any of your branch.

I purchased following tax saving bond
1. Bond holder no.[protected], doa 11.03.2005, no. Of bonds - 6
2. Bond holder no.[protected], doa 09.10.2003, no. Of bonds - 6
3. Bond holder no.[protected], doa 12.11.2001, no. Of bonds - 4
4. Bond holder no.[protected],

Due to my various transfers i could not get the refund of my few bonds.
Kindly update me the same.

Regards,
Nirmal kumar sharma
[protected]@yahoo.com
Mobile no. [protected]

Dear sir / man
Please provide my salary reimbursement account number
I am iciciprulife employees in delhi branch vt

Anirudh sharma
Empl. I'd 5035927
[protected]

Reproduced is self explanatory. I recd e-mails asking for loan a/c no, of dhuris for whom i am getting phone calls as i donot know them at all and they donot stay with us!

E-complaint lodged with icici bank on 2.9.2016 @ 4.50 pm

I am not your a/c holder. But i receive calls on my ll from your midc br. Asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
Pls put an end to these calls.
This phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
Dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
Your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
Dhuris have given this number so that your bank cannot reach them, when they default in repayment.
The loan/s are given by midc, andheri branch.
This could mean that they don’t reside at wagle industrial estate area.
Nevertheless your bank has accepted a ll number belonging to wie area.
It is possible that dhuris were allotted this number prior to 2007
But now it does not belong to them.
Despite my repeated requests, your bank has not been able to solve this issue.
All that is required is call the midc branch manager and get the details of this couple.
Send a registered letter to them asking them to call on the manager.
Ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
Last but not least, change details given to your call centre people.

I request you once again to do anything to put an end to this.
Thanks

I have tried the customer care telephone numbers but non of them responded to tell me the balance in my above said icici bank's corporate visa gift card no. [protected].

Is there any site or any portal, where i can get the balance in the above card no online. Or else the balance on my mobile or by mail id, [protected]@yahoo.com

Thanks and regards.
Praveen kumar ahluwalia,
A-274, 2nd floor, near bagdola mother dairy, sector-8,
Dwarka, new delhi-110077
Mob. No.[protected]

What a funny scheme of payback partnered with icici bank.

I redeemed my reward points through payback for a rs.500/- e-voucher and the joke is i am being penalized for redeeming reward points for using my debit card

I have been charged fees of rs.113.85/- as redemption fees which is 22.77% of the amount of the rs.500/- e-voucher.

This feels like daylight robbery

Icici bank - this is a devious way to increase your revenues

I opened an iwish account in august 2015 impressed by the novelty of the product. The duration of deposit was 13 months and it was supposed to be closed on sep 3rd 2016.

The account wasn't closed on 3rd as scheduled. I thought may be it will get closed on 5th sep as 3rd might have been a bank holiday. The account wasn't closed on even on 6th september (Tuesday).

Horrors started now. I called the bank customer care to find why the account wasn't closed.in a matter of half an hour i spoke with 4 executives about the problem (Pooja, johnson, and firojeet). None of them were able to answer my question as to why the account wasn't closed yet. They will just speak to me for a few seconds, i will describe them the problem and they will put me on hold for "checking the status". If they succeed, they will declare to me in a triumphant tone - "we have found the problem, you account has not be closed". Jesus! This is hilarious. You call to tell them your account is not yet closed and ask them why and their response - your account is not closed yet.

Ultimately, i gave up on telephonic support and took the web route. Hopefully someone smart will be able to address my problem.

Dear sir madam i had taken a pl from icici 2006 of rs 50000/- and get settled in 2010 on amount of rs 15000/- on two go i had that settlements letter and and a receipt also, from last 2 years i received several call from bank that your payment is balance and you wiull have to repay it every time i give details to them and then they promise to call back and then never turned back last month i received a call again related to this matter, as i changed job so my phone number was also changed, i dont know from where they took my employer number and called my company director and said that navneet singh has taken a loan of 63000 and run away, for this reason i loose my job, i told them sir as per my knowledge i paid the loan amount in full and i have the papers with me, then also if there is some issues then give me a time up to 8th of september as iam not in delhi because i came to bhilai for my mother heart operation (if required all related document regarding my mother operation will be provided to you) so i will come and meet you at delhi on 8th /9/2016, but then also they start calling to my younger brother who lives in banglore working at vp level in dell, they start calling my wife relatives saying that my wife has taken money from icici bank and run away, this is really a harassment when i once told that iam coming to delhi and will vfisit your bank and if there is any thing i am liable to pay and will definitely pay it you have recorded conversation of mine. but then also this calling never stopped now its really a harassment and this disturbs my whole family peace my mother is in hospital we all are busy there, i dont now what to do thats why iam writing this here, i request you that iam ready to pay the amount if i will have to pay any amount balance towards me, then why this such harassment calling to my relatives, i promise to icici bank that already i loose my job and now if any thing happens toany of my family member because of this harassment i will directly go to consumer form and on social media.

I have complaint against the customer care staff & money deposit machine in charge, they allowing there known persons first, i am in line for 20min. They said we have to remove money from machine, please wait, few of them went aside, but the stupid guy allowing other person to deposit. How can they do like that
I request u to take action with the staff, this happened today 6th september at 11:30 at petbasserabagh branch.
I got very angry i just came without deposit the money. I don't want to shout on them in front of others.

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Credit card no. Prefered card 4477xxxxxxxx7004

Dear sir,

Good morning

Please refer to my complaint/mail dated[protected], your helpdesk not given any help/solution, not even bothered to acknowledge the same.

J k mehra
[protected]
[protected]@yahoo.com

On saturday, september 3, 2016 6:52 pm, jugal kishore mehra wrote:

Dear sir

When you have given the option of "click to pay" and i am paying the amount on due date, why you have charged late fee and interest charges on aug.25 2016 statement. You are herteby instructed to reverse these charges or i will go to consumer court and than pay this statement amount after consumer court decision. Or you mention proper date in the payment due date. I have given you the time upto[protected].00pm

With regards.

J k mehra

[protected]