ICICI Bank Complaints & Reviews

E-complaint lodged with icici bank on 2.9.2016 @ 4.50 pm

I am not your a/c holder. but i receive calls on my ll from your midc br. asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
Pls put an end to these calls.
This phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
Dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
Your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
Dhuris have given this number so that your bank cannot reach them, when they default in repayment.
The loan/s are given by midc, andheri branch.
This could mean that they don’t reside at wagle industrial estate area.
Nevertheless your bank has accepted a ll number belonging to wie area.
It is possible that dhuris were allotted this number prior to 2007
But now it does not belong to them.
Despite my repeated requests, your bank has not been able to solve this issue.
All that is required is call the midc branch manager and get the details of this couple.
Send a registered letter to them asking them to call on the manager.
Ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
Last but not least, change details given to your call centre people.

I request you once again to do anything to put an end to this.
Thanks

Customer. [protected]@icicibank.com
18:31 (15 hours ago)


To me


Dear sir,
Greetings from icici bank!
With reference to your email, we inform you that without the help of the details we are unable to help you. hence please we request you to please provide with the mentioned details or visit the nearest icici bank collection branch and speak to our collection manager regarding your query.
Loan account number,
Date an time of call received
Contact number where calls received
Communication address with pin code and
Contact numbers.
We thank you for giving us an opportunity to be of service to you.
Sincerely,

Pradeep kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On 9/6/2016 1:30 pm, null null wrote:
Dear mr. ali,
I think you have not read my mails and not understood them.
Kindly note:
1. i am not your a/c holder
2. i am getting calls from your bank asking for some of your a/c
Holders who are not available on my ll no.
3. do you think your people will give me details of loan a/c etc. to me?
4. if you think so, then you have not understood the working of your bank!
5. am i to understand that you are not able to get the loan a/c no., contact details etc. of dhuris from your computer system?

6. you are forcing me to approach other authorities, like your ceo, police etc.

7. if you are not able to get through to me on my cell, then you should try my ll.

8. i am a helpless person who has to depend on others for telephones, tv services, internet, banking etc. i know they all give me third rate services but i cannot help it, but bear with them.

So if the network is not available i can't help it.

Thanks

N. vilwadri venkiteswaran
= — = — =
Disclaimer: the information contained in this e-mail message and/or attachments to it may contain confidential and/or legally privileged information and is meant for the intended recipient (s) only. if you are not the intended recipient, you are hereby notified that any dissemination, use, review, disclosure, modification, publication, distribution, printing or copying of the information contained herein are strictly prohibited. if you have received this communication in error, please immediately and permanently delete the message and any attachments from your system.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. the sender of this message does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient/s as a result of this e-mail.

On 5 september 2016 at 17:34, wrote:
Dear sir,
Greetings from icici bank!
We tried to contact on your mobile number xxxxxx256450 dated september 05, 2016 at 05:25 p. m. however we were unable to reach you.
With reference to your mail, we inform you that we are not getting any loan details through this number [protected] when ever you will receive the call we request to you take down the loan account number from that team and forwards that loan account number to our customer. [protected]@icicibank.com so, that we will initiate a complaint.

Further any query you may also call our customer care (8:00 a. m. to 8:00 p. m.) with your std code followed by 33667777.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Sajjad ali
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On 9/3/2016 11:10 pm, null null wrote:
Dear pradeepkumar,
Are you trying to beat around the bush?
Or are you trying to pull a fast one one me?
My details are clear as you wanted and now
Better start taking actions on it instead of brow beating!
Your officer kalyani salian or something else had
Also said the same thing in the past! have some some
Hame man. i am nor your a/c holder, mind you!

If you cannot put a stop to this, say that and don't ask
Me for this and that.

With this i will be approaching higher ups,

But if they are also like you, then, you don't
Have to worry about a thing!

N. vilwadri venkiteswaran
= — = — =
Disclaimer: the information contained in this e-mail message and/or attachments to it may contain confidential and/or legally privileged information and is meant for the intended recipient (s) only. if you are not the intended recipient, you are hereby notified that any dissemination, use, review, disclosure, modification, publication, distribution, printing or copying of the information contained herein are strictly prohibited. if you have received this communication in error, please immediately and permanently delete the message and any attachments from your system.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. the sender of this message does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient/s as a result of this e-mail.

On 3 september 2016 at 17:17, wrote:
Dear sir,
Greetings from icici bank!
With reference to your email, we regret for the calls towards the details of which is not applicable to you. it is unfortunate that, despite our good intentions, you have had to undergo some discomfort. please accept our apology for this distressing experience.
We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service. we apologize, once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not reoccur.
Further, we request you to provide us with the mentioned details to register a complaint regarding wrong calls:
Loan account number,
Date an time of call received
Contact number where calls received
Communication address with pin code and
Contact numbers.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Pradeep kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On[protected]:48, dhirendra jha wrote:

name: n v venkiteswaran
product: others
account no: none
application no: none
e-mail address: [protected]@gmail.com
mobile no: [protected]
telephone no: +[protected]
service request (sr) no:1
details of complaint: i am not your a/c holder. but i receive calls on my ll from your midc br. asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
pls put an end to these calls.
this phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
dhuris have given this number so that your bank cannot reach them, when they default in repayment.
the loan/s are given by midc, andheri branch.
this could mean that they donýt reside at wagle industrial estate area.
nevertheless your bank has accepted a ll number belonging to wie area.
it is possible that dhuris were allotted this number prior to 2007
but now it does not belong to them.
despite my repeated requests, your bank has not been able to solve this issue.
all that is required is call the midc branch manager and get the details of this couple.
send a registered letter to them asking them to call on the manager.
ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
last but not least, change details given to your call centre people.

i request you once again to do anything to put an end to this.
thanks



N. v. venkiteswaran
M-5/1, kashish park, l. b. s. marg, thane west 400 604. ph:[protected]

11/07/2012

To
The ceo
Icici bank.

Dear sir/madam,

Kindly refer to the correspondences, enclosed, between your esteemed bank and myself.

In spite of all these i received 2 calls again today from your esteemed bank at about 3.20 p. m. from one ms priya from phone no.[protected]. she disturbed me from my afternoon rest. (i am a senior citizen and am leading a retired life.)

From the second call i should understand that she knew that mtnl ll[protected] belonged to me. despite that knowledge she asked for one sandesh dhuri in the first instance.

Do you think you can put an end to this?

Thanks

Yours truly,

N v venkiteswaran
[protected]

21/03/2012

To
Icici bank

Dear sirs,

I receive so many phone calls on my land line[protected] from your bank asking for one sandesh dhuri and or another deepa dhuri ever since mtnl allotted this number to me in 2007.

In spite of the fact that i tell your staff that the number belongs to me and not to sandesh dhuri and or deepa dhuri; and also that sandesh dhuri and or deepa dhuri cannot be contacted on this number, they keep on calling on this number as if to harass me/my family. believe me, this has been happening at regular intervals for the last five years!!!

Sometimes your staff behave rudely as well.

On 19th instant one jayashree from your andheri office – phone no. 6518 2207 – called and was very rude with me.

Again yesterday one manisha from your bank – phone no. 6453 1595 – called but she was not rude, at least.

All my information given to them are falling on deaf years and my family and i are put to untold difficulties and harassment. and all these come from a reputed bank like yours!

I will be obliged if you can put an end to all these.

Thank you.

Yours truly,

N v venkiteswaran
[protected]

P. s. when i approached my service provider with my problem, they suggested going to police. it is not that i didn’t know this, but then i thought i would ask you first, before i seek any other remedy/ies.
Date: thu, 22 mar 2012 17:05:37 +0530
From: customer. [protected]@icicibank.com
Subject: re:'icicicare=[protected]' product: bank / new customer / [protected]@hotmail.com
To: [protected]@hotmail.com
Dear customer,

We value your relationship with icici bank.

We truly concerned about you being dissatisfied. we have taken a note of your issue and assure you that such an instance shall not reoccur again.

We wish to inform you that, we do send letter, e-mail or contact our customers over phone to keep them updated on the innovative products and services that we regularly bring out, to enhance their banking experience. we do so only for those who we think will find these products and services beneficial. we do respect your privacy, and appreciate that some of you may not want to be contacted over the phone or mail for our marketing activities.

We request you to register your mobile/contact number/e-mail at www.icicibank.com through the link 'do not call registry', which is available on the lower end of the home page. once the details are updated, it takes up to 15 days for us to remove the contact number/e-mail id from our list.

Post registering with ‘do not call registry, if you still receive any unwelcome call/ mail, please write to us mentioning the telephone number/e-mail id from which the call or mail was received, we will take necessary action.

We look forward to more opportunities to be of service to you.

Sincerely,

Pratiksha p garud
Customer service officer
Icici bank limited


From: [protected]@hotmail.com
To: customer. [protected]@icicibank.com
Subject: re: 'icicicare=[protected]' product: bank / new customer / [protected]@hotmail.com
Date: fri, 23 mar 2012 14:24:04 +1100
Ms. pratiksha,

I am really unhappy that you have not read my mail,

Or is it that you have not understood it?

Let me tell you... i'm not a customer of icici...

And at this rate i may not want to, as well!!!

Your staff are calling some tom, dick and harry on my

Telephone number. although i have been telling

That your tom, dick and harry cannot be contacted

On my number which is[protected], you people

Go on contacting on this number. no wonder the

Callers have not understood my message. now here

You are! despite my clear message which any

Lay man can understand you say that i am your

Customer... blah... blaah...

May i request you to read my mail once again and take n/a.


If i may suggest for your betterment, please refrain from

Ending stereo type letters... that too without reading and

Understanding mails you receive...

Thanks

Dear Sir/Mam i am Jayaprabu i have savings account in icici poonamalee branch in my account reduce 72.25RS SMAB charges i need detail about THIS charge or please return my money my acc no[protected] thanks & regards Jayaprabu J

Dear sir,

I am d chinna mastan. i have saving account with icici bank. my account number is :[protected].

In last 10 days time, icici bank people did legal robbery and looted money from my account and when i call them they are telling it is mab charges.

I am not in a position to entertain this bank any more. please take appropriate action against them and recover my money from the bank.

My mobile# [protected].

Thanks,
Masthan

I, Mrs. Soma Paul, has fixed deposit with ICICI Bank, Mira road branch. Fix deposit No.[protected] dated 12.05.16. I had submitted Form 15G at the time of applying for fixed deposit. In the month of June, 2016, I noticed that an amount of Rs. 621 has been deducted as TDS from my saving account no.[protected]. On enquiry after visiting the Branch near McDonalds, Mira road, the concerned officer told me to submit the Form 15 G again. He then told me that he would be sending message in this regard to TDS department.

I met the same officer 2/3 times but no proper reply was given or were reluctant to pick up the phone. Then on 11.08. 16, I visited the Mira Road branch, Sector 5, from where I had taken the Fixed Deposit, to sort out the matter. On their advice, I submitted an application to the branch Manager requesting to return the deducted TDS amount as I had submitted the Form 15 G for the financial year.

Still TDS deducted in the month of August as well as September'16. Several time I visited both the branches and spent several hours sitting in front of officers. But no proper reply was given. I lost money as interest and auto charges for visiting them frequently. I am a widow depend on the fix deposit interest for the house expenses and for the son's education. It seems most of the ICICI Bank officers doesn't know the procedures. Please suggest how to solve this issue.

Ref: SR[protected]
This is regarding a transaction that i made on 18/08/2016 to amazon for an amount of Rs 1599. The same was declined by amazon but the amount was debited from my account. I was told by ICICI that the amount will be reversed in 5 working days but i got an amount of RS 1045 reversed on 03/09/2016. Since the transaction has happened i have visited the branch 4 times. At first i was told that the money has reached the seller which was a wrong information given to me. Then after a long time you give me a credit of a wrong amount. I still havent got my full money back. Why cant you take this matter seriously and get it resolved? Why are you creating so much inconvenience to me due to this unacceptable delay? Guess because this is my money. Had been even a rupee delay from my end for a loan repayment you guys would have been behind my life but in this case nobody has even bothered to call me or give me a proper response. I urge you to resolve this query on an immediate basis and credit my account with the balance amount.

Dear
Sir/Madam
My ATM card which was valid from 05/06 through 04/06 had been expired
My account is at Bhangagarh Branch Guwahati So you kindly renewal another new one.My card no is [protected].Ihave forget my account number.So i have face so many problem.

WithRegards
T.Dinesh Singh
Address:Singjamei Mathak Thokchom Leikai
Imphal, Manipur:795001
C/O Thingujam Iboyaima Singh

Dear Sir/Mam,

I Vrahm Dev Tiwari (313944) would like to bring the incident in your kind notice that I am posted in Mungra Badshahpur, Jaunpur branch (Sol Id-3203) Since June 2015 everything was Ok till CBM was Mr. Jimmy Kumar. When he transferred and Anand Gupta has come as new CBM. Mr. Anand Gupta started abusing his fist day even on con call, after several request and complaint to Mr. Abhinav Yadav nothing has been changed. Even on Con- call CBM Anand Gupta told “Nestenabood kar do sabko, jo bhi sir uthaye, mai sab dekh loonga, Marna pade to maro but camera of kar dena” when we all team member of Mungra Badshahpur opposed for this to our BM Mr. Abhinav Yadav he told this is the culture of ICICI Bank what senior used to say is ok. If senior used to abuse you have to listen if you want to work ICICI Bank otherwise you will be terminated.
I was on sick leave by informing our BM Mr. Abhinav Yadav. And having on sick leave Mr. Ananad Called on 6th August at 7A.M. started abusing to “Matherchoad tumhari himmat kaise huyi bina mujhse poochhe leave par jane ki ainda dikhayi mat padna branch me apni dusri vyavastha kar lo”. And many times he was shouted on me when I request him that I am on sick he did not listen to me and hang the phone.
But I kept working, did a lot of business and they can check my last month performance in a such vulgar environment but now it been as panic as I am not ready to work even a single day in such organization where all have to listen abuses of seniors and no one is ready to even of the employee for his wellness after several complaints.

This is to your kind information that ICICI Bank has been kept my original document (Mark-sheet & Certificate) and does not return yet. And I have acknowledgement receipt of the document which I submitted during my selection in ICICI Bank Limited.
And I was working in Mungra Badshahpur, Jaunpur-222202 Branch.
And also saying by branch official that I will spoil of your career, because you have complaining about me (Prashant Shrivastava) and CBM (Mr. Anand Gupta) to the higher authority of the organization.

So please take the suitable action as soon as possible.

Regards,
Vrahmdev Tiwari
313944
+91-[protected]

Today (16 th sep, 2016)at around 11:10 am I have transfered a sum of Rs 70, 000/- from my ICICI bank to Bank of Baroda through IMPS transfer mode but till now the money is not credited in the beneficiary account.

Request you to please help me on this earliest as beneficiary is in huge need of the money.
PFB the details for the same:-

IMPS Transaction No:- MMT/Ref[protected]/[protected]
Mobile...

Hi ICICI,
On 18/8/2016 at 10;44;51 I had deposited Rs.10, 000 in the money deposit machine at ICICI Bank, Mattikere Branch, Bangalore. The deposit was done in the presence of Asst. Branch Manager Sangeeta - while doing this transaction of 500x20=Rs.10, 000 one note of Rs.500 got withdrawn in the cash deposit machine and I got a Transaction Receipt which says Note Retained for Verification.

Its been almost a month now, I have followed up with the Asst. Branch Manager about 5 times for a Verification on the Retained Note but the manager hasn't given me a verification proof of the note yet, no call/msg or any proof. During one of my follow ups on 19/9/2016 - Madam Sangeeta showed me a note and said this is the duplicate note received from the machine but DID NOT MARK THE NOTE DUPLICATE OR TEAR THE NOTE (as per RBI norms).

She also told me that only Rs.250/- half amount will be given to the customer based on some weird validation ( a scam I didn't understand). I had requested Madam Sangeeta to open the deposit machine immediately while she was witnessing but didn't do it. On my last followup (today) The asst. manager says there is an OS problem in the deposit machine and the problem has been escalated to XYZ but no reply till date.

Few questions to ponder:
1. Does it take 1 month to solve such a serious issue?
2. Why isn't the manager cancelling/tearing a duplicate note?
3. How do you prove that the note is mine?

Regards,
Kunal V
[protected]

Dear sir/Mam,

This is Anil Kamal Sharma having salary A/C in your ICICI bank branch 43, Community Centre, New Friends Colony, New Delhi, Delhi 110025 from June 210 to till now.

My LIC (DECS DR/[protected]/LIC 1163031) in every month on dated in between 15, 16, and 17. But in the month of September 2016 bank charge penalty Rs/-402.50 paisa on dated 15.09.2016 why?

You are requested kindly go through my previous record which is along with you and check how many time it happened. Details of deduction mention below Mini Statement. You are requested kindly resolve the issue and revert back above mention penalty amount Rs/- 402.50

Dear Sir, I am in need if my e-mail statement from 1st Jan to 16 Sep, please send it ASAP to my above e-mail ID. My acct No :Lpche[protected]
Regards,
Sekhar Anipe.

I had requested for cancellation auto debit from my account but inspite of that ICICI bank stays on deductiing my account without my consent and when i lodged a complaint they said they have deactivated the auto deduction from my account but still i am getting my account deducted every now and then.

I am a NRI working with an MNC in Gulf.. On my behalf my friend booked a gift card on 30th August to be sent to another friend in bangalore as a birthday gift.
Due to ICICI bank website error, the delivery was brought to the sender itself on 7th Sept instead of receiving address.
It has not been still delivered to the correct address yet. Whenever we call them no proper reply is received. THE GIFT CARD IS WITH A COURIER COMPANY AND NOT DELIVERED.

My Outstanding for Statement Dated 02.08.16 was Rs. 10, 928.55. I paid Rs. 9928.55. The bank put me a charge of Rs.905.34( on card no. ending -8008 my closed card—looks suspicious) for Rs. 1000 short Payment which is highly unprofessional and unacceptable. Neither had they given me how they calculate charges. Also they said they will charge for my next month spending which is again non- acceptable. If I make extra Payment then they will not give me interest. I complaint this on customer care & after pressurizing too much they register the complaint vide SR[protected]. Employee- Tulsi.
I want a reverse of this amount and if this is not done I will be forced to close the card after paying all outstanding. Also Policy of bank which affect me are not personal and should be shared.

Dear team

I am an ex employee of Icici bank I have doing started my job in 26 June 2013 and I have left this job in 3 may 2016

Emp I'd :- 272089
Name:- chintan Purohit

Request you to send me my reliving letter

I am a resident o[censored]SA and have a property in India. In order to sell the house swiftly I struggled to pay off the loan early.
ICICI bank refuses to release my house deeds to my father who holds my general POA executed 10 yrs ago in the HighCourt and also in the District court in India. I have lost one interested buyer due to their delaying tactics. I an at the verge of loosing the second interested buyer.
They now send me a POA format that is their own wordings and expect me to get it executed in hardcopy form through the embassy across the two nations.
This is ridiculous and extreme harrassment to the customer who never defaulted on a single payment.

The bank staff fraudently issued corporate gift card on my account without my consent and knowledge. This was immediately within 24 hours reimbursed again without my knowledge. .again after 1 month corporate gift was issued in my account with out my consent and knowledge. .again the amount was used within 24 hrs by someone unknown to me..this is the job of some insider staff. I request the bank to look fast and judicious to help track the criminal mind..I got allerted by the sms send in my mobile

aff


G

A

ICICI DIRECT Web Site use to down Several time while trading hours. I am unable to do intra day trading because of that. I already had a loss of amount 40, 000 INR because of this site issue. Contacted ICICI Direct customer care several time but they are not answering on this concern. Sent email to [protected]@icicidirect.com but they are not replying on this. Due to security reason I am unable to share my icici direct account details here. I will be share SR number account details through email.

Please beware of icicidirect trading site and do not do intra day trading. otherwise you will lost your money because of website down during trading hour.

I have A/C[protected] with icici bank I have transferred Rs 14500/- using IMPS on 9th sept 2016 at arount 2.00PM to Indian Bank A/C:[protected] HALIMA BEE MODH RAFIK. The IMPS Ref No[protected]. Amount debited from a/c but not yet credited to beneficiary account . I got message that it timed OUT transaction status will be updated by beneficiary bank in 3 working days today its 15th sep 2016 but still amt not refunded not credited to the beneficiary bank Please Look into this issue and resolve it as soon as possible From: Mubarak Ali Shaikh

Hi Team,

I have seen the mail and credit statement now. I have faced the same issue last year to pay the annual fee of credit card. But when I was asked to apply for credit card it was said its free of cost and no annual fee.

But, this year same incident happened. If you want to check your record of reported issue, then can check July 2015- Aug 2015 issue. I have the mail related to that follow up.

Revert the credit statement of annual fee. Because am not gonna pay this, and m not going to write same issue again...I have previous mails. if you need I can fwd that.

Please let me know the process to close that card. I am not using it since 1 year.

Credit card Number - XXXX89003