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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 789

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A
adinathbodkhe
from Pune, Maharashtra
Aug 19, 2016
Resolved
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Address: 411027
Website: ICICIBANK.COM

Dear sir/ ma'am,
I an adi b, i having a saving account in your bank at pune. my account no. is 098*******29. my father deposited 48400rs. respectively on19 /08/2016 you have deducted 242rs. as anw charges. the guy who opened my account told me that till 50, 000rs. there will be no charges and you can have n no. of transactions from outside the city but within india, because it is so called nationalised bank. so please do take correct action against those people because i think they are spoiling the image of the bank and reverse my money as soon as possible.


Adinath
[protected]@gmail.com
[protected]
Sep 20, 2016
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    G
    gahlotmk
    from Delhi, Delhi
    Aug 19, 2016
    Resolved
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    Resolved

    Address: Bikaner, Rajasthan

    I called ICICI Bank customer care to solve my problem as my atm card block due to non operation for long time.But they kept me on wait for 20 mins and neither of customer care representative responded.
    So, My problem not solved and I had to bear costly mobile charges in addition. Why is there so lackadaisical attitude of customer care employees? If a customer's matter is o[censored]tmost urgency, then on whom he can rely?
    Sep 19, 2016
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2016
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3g1rr) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Muni Krishna K
      Aug 18, 2016
      Resolved
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      Resolved

      Address: Tiruvallur, Tamil Nadu, 602001

      My name is munikrishna k.in august 12th, 2016 my account has deduct rs.681. Due to 01506780 dp charges till jun-16. I'm not using demat account whenever. Then how to deduct charges i don't know. Please refund my money as soon as possible. My account number is:[protected] and my mobile number is [protected]. This is like a fraud. I'm not agree to this. Without prior information, then how to detect. Fraud fraud...,
      Sep 19, 2016
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2016
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vijayan Shyam V
        from Bengaluru, Karnataka
        Aug 18, 2016
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560076

        I applied for a personal loan in ICICI bank last week. Before applying for the loan, i informed them that my CIBIL score is only 650. They said no problem. Then after two days, they informed me that my application is rejected because of some delay in my home loan payment. I clearly explained them before submitting the application that its not my problem. My home loan is with HDFC and they did not process the ECS in correct time. Thatswhy this problem happened. I corrected everything with my home loan and then only i submitted my personal loan application. Still they are saying they cannot process it. If they would have told me this before submitting the application, i would have tried in any other banks. This is the second time my application is rejected. This bank is not at all usefull for me. Iam planning to talk to my company HR to cancel my salary account with them and deposit it in some other banks. ICICI disappointed me.
        Sep 20, 2016
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 20, 2016
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3g2dd) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          G
          GautamBa
          from Hyderabad, Telangana
          Aug 18, 2016
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500084
          Website: www.icicibank.com

          I have been a customer of icici bank for close to 13 years now. Their online banking is one of the worst experiences any consumer can have. I constantly get "your session has expired error" while i am in the midst of a transaction. I have complained to their it dept and also sent screen shots. Their standard answer is to disable cookies and history. No - this does not help.

          It is my sheer laziness that i am not transitioning to another bank. I would urge others not to bank with icici because of their poor applications
          Sep 18, 2016
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2016
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fxqu) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Murugaiah venkatesh
            Aug 18, 2016
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            Address: Chennai, Tamil Nadu, 627818
            Website: ICICIBANK.COM

            I have changed my home address as below. So pls send my credit card statement to the below mentioned address

            Murugaiah
            56, middle street,
            Melagaram (Po),
            Tenkasi (Tk),
            Tirunelveli (Dist),
            Pin code - 627818
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              R
              rajeshsawlani
              from Bengaluru, Karnataka
              Aug 17, 2016
              Resolved
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              Resolved

              Address: Bangalore, Karnataka

              I would like to inform u, that i am holding icici prudential policy and icici prudential manager told u can apply for loan, when i have applied for loan account, still now i have not received my money, loan account is open long time back thatis first of augest 2016, why so delay. Pls do as soon as possible.
              Name rajesh sawlani
              Mobile [protected]
              Bangalore
              Sep 19, 2016
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Aug 17, 2016
              Updated by rajeshsawlani
              pls updaate my loan account/ Current account which is pending from long time pls do as soon as possible .
              rajesh sawlani
              [protected]
              Verified Support
              Aug 19, 2016
              ICICI Bank Customer Care's response
              Dear Mr. Sawlani,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Pallavinov
                from Nagpur, Maharashtra
                Aug 17, 2016
                Resolved
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                Address: Kota, Rajasthan, 324007

                Deposited rs 45000 in my icici account on 17th august'16 and icici bank credited around 44, 741 only.

                I recieved a message stating that some anw charges 250+ service tax have been deducted.
                While opening the new account nobody updated with this policy of icici or even if any changes were made in policy they could have updated us with a mail or message

                I am always maintaining minimum balance. I am using icici account from past 15 years and maintain the transactions according the policies.
                This is not at all acceptable. I want my money back.

                My account is at
                Jhalawar road branch, kota (Rajasthan)
                Pin - 324007

                Pallavi
                Sep 18, 2016
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 18, 2016
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fq3x) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  MinnieS
                  from Yellapur, Karnataka
                  Aug 17, 2016
                  Resolved
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                  Resolved

                  Address: Uttara Kannada, Karnataka, 581324

                  Dear sir
                  I am minnie sajan who use to have a credit card when i was working with a company in mumbai. After recession i was without a job since 2002. I was unable to clear my dues. So the agent who use to call up for recovery once visited my house and told me to pay a sum of 600/- rs and he will close this acvount. I did so. Now after these many years a lady called asking my friends for my details etc. I do not understand how could someone enter into someone personal acvounts details etc. So many of my friends are being called i do not understand how have they hacked these details. While i called to ask her details she is not ready to disclose but asking only about me.
                  Secondly i am not employed anymore. I do not understand this harrassment too.
                  Can u help me out.
                  Thank you
                  Sep 18, 2016
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 18, 2016
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with the contact number from which you received the call for us to investigate.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    dexteraim
                    from Kolkata, West Bengal
                    Aug 17, 2016
                    Resolved
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                    Resolved

                    My name is arindam mukhopadhyay.
                    I have applied for a personal loan before 2 weeks via an agent named
                    Dipanjan mondal. He has taken all my documents. Again after few days, asked for other savings account details, which i provided.
                    Whenever im asking for the status he's not giving precise answer. I have neither got my loan application number
                    Nor the agents aps id as asked by the icici customer desk for personal loan tracking. The customer desk also given a number
                    Called sourav (Phone: [protected]) to track the loan,
                    When i called mr. Sourav, he replied : mr. Dipanjan is not in his team.

                    Now, after so much of delay i want to cancel my loan application and kindly identify and take action against this agent
                    Who doesnt have any responsibility.

                    The agent name is: dipanjan mondal
                    His phone no: [protected]
                    His email: [protected]@gmail.com

                    Please take necessary action asap.
                    Sep 18, 2016
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 18, 2016
                    ICICI Bank Customer Care's response
                    Dear Mr. Mukhopadhyay

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fpus) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      SavitaK
                      from Mumbai, Maharashtra
                      Aug 17, 2016
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                      Address: Mumbai City, Maharashtra, 400013

                      I have icici salary bank account and one icici credit card (Mumbai metro).

                      A month ago i received a call from icici representative offering icici credit card for extending current credit limit with promise that i will be receiving one credit card with current cr. Card number with extended credit limit.
                      I submitted my all documents to representative for hpcl single credit card with balance transfer of current card.

                      After 20 days i received 2 credit cards - jet airways amex platinum card with different card numbers

                      Which has no credit limit. When i am trying to swipe this card, it shows insufficient credit limit.
                      Its a clear case of fraud or making fool by icici representative just to complete their monthly targets.

                      This is so embarrassing for us when we swipe it for shopping and it gets declined.

                      I am very disappointed with icici bank services and frauds.

                      I want to know which card has how much credit limit and how come icici bank can issue 3 credit cards of same bank.

                      The sales executive details on acknowledgement slip is as follows

                      Emp code a00001, ram yadav (Phone.[protected]) which is switched off from the day i applied for this.

                      Strict action to be taken against this person.
                      ICICI Bank customer support has been notified about the posted complaint.
                      The bank manager and the other bank staff cant give me my saving a/c passbook...
                      im requested him very long time but did not any work.
                      before long time i want my passbokk but failure..
                      and the bank staff
                      misbehave with me..
                      Sir maine 2 current accounts icici bank branch patran retail patran distt.patiala me kholne k liye four the lekin 2weeks go gae h mera abhorrent take accounts nahi khule h .
                      ICICI Bank Customer Care's response, Aug 19, 2016
                      Verified Support
                      Dear Sir,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a3g0mx) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        gauravk1984
                        from Gurgaon, Haryana
                        Aug 17, 2016
                        Resolved
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                        Resolved

                        Address: Gautam Buddh Nagar, Uttar Pradesh, 110015

                        Dear sir/madam

                        I filed a complaint about transferring 25, 000 rupees to wrong account through my corporation bank branch on 2nd july to icici bank. After 1 month follow up with icici bank they c j rajesh customer service manager said “we tried to reach the wrong beneficiary to seek his authorisation to debit his account, however could not establish any contact with the beneficiary.” my first question is how can icici bank registered such account whose contact number, email id and physical address all are fake.

                        I want my money reverse into my account.

                        Thanks & regards,
                        Gaurav kapoor
                        May 19, 2017
                        Complaint marked as Resolved 
                        This issue is not resolved yet.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 18, 2016
                        ICICI Bank Customer Care's response
                        Dear Mr. Kapoor,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fppl) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Sep 27, 2016
                        Updated by gauravk1984
                        No one respond yet.
                        Sep 27, 2016
                        Updated by gauravk1984
                        Please reopen this complaint as this is not resolved yet.
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                          S
                          sksas84
                          from Bengaluru, Karnataka
                          Aug 19, 2016
                          Resolved
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                          Resolved

                          Address: Salem, Tamil Nadu, 636 006

                          Need statement of my loan account and my loan account # is LPSAL[protected]. I want to repay the loan amount and close the loan for some personal purpose. I have checked with the person who arranged loan for me and he said you have to contact agraharam branch for further details and I will share 1 person # to whom you can check the details for the same. After that I tried many times but he didn't pick the call. I just want to know the pending amount in my loan account and if I close loan account next month how much I have pay. Thanks
                          Sep 20, 2016
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 20, 2016
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          nobody is helping to get this closed
                          ICICI Bank Customer Care's response, Aug 31, 2016
                          Verified Support
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a3g29h_aaaa) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Kindly confirm when can i get the details?
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                            P
                            Prathibha Nagbhujange
                            from Hyderabad, Telangana
                            Aug 17, 2016
                            Resolved
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                            Resolved

                            Not receiving otp from icici bank

                            Address: 500006

                            I tried several times to get otp while by ordering on amazon and it requires to enter my otp password but i am not not getting any otp from icici bank, very bad, then i jumped to another bank to complete my transaction. I want to say that this is not the first time i am facing kind of problem from icici bank, i am not getting online transaction details over phone via sms service.
                            My a/c :[protected]
                            Name : dn prathibha nagbhujangebr...
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                            A
                            Avanish kumsr
                            from Pune, Maharashtra
                            Aug 16, 2016
                            Resolved
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                            Resolved

                            Address: 411019

                            I have saving acount in ur branch & by mistake i could not maintained minimum balance of 10000, its about 9800 or similar amount after 7-8 months, i got call & balance is dected by 5000 without any message alert, pl. Call on my given number for details information other wise i will launch leagal fir against icici bank & same with rbi & in others cinsumer court. I will wait for ur respnse within 24 hours & after that i will take leagal action. I haven't received any message alert regarding this.
                            Sep 17, 2016
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Aug 17, 2016
                            Updated by Avanish kumsr
                            I have saving acount in icici branch & by mistake i could not maintained minimum balance of 10000, its about 9800 or similar amount after 7-8 months, i got call & balance is dected by 5000 without any message alert, pl. Call on my given number for details information other wise i will launch leagal fir against icici bank & same with rbi & in others cinsumer court . i will wait for ur respnse within 24 hours & after that i will take leagal action . i haven't received any message alert regarding this.
                            Verified Support
                            Aug 17, 2016
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fnjm) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              manor35
                              from Bodh Gaya, Bihar
                              Aug 16, 2016
                              Resolved
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                              Resolved

                              Address: Kamrup Metropolitan, Assam, 781016

                              I have used my uco bank atm card for withdrawal of rs 500 on 16/08/2016 at 19:40:15 from icici atm at md muribur rahman, kamrup atm id - nfuc0000. Rs 500 balance got deducted from my a/c but, not found any cash from the atm machine. So please reverse my deducted amount rs 500 immediately.
                              Regards :
                              Manoranjan shakhari
                              Assam, guwahati -16
                              Mobile - [protected]
                              Sep 17, 2016
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 17, 2016
                              ICICI Bank Customer Care's response
                              Dear Mr. Shakhari,

                              We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance


                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Anuria Dey
                                from Chennai, Tamil Nadu
                                Aug 16, 2016
                                Resolved
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                                Resolved

                                Address: Chandigarh, Punjab, 160101

                                My debit card has been blocked for online transactions. I haven't entered any wrong details during performing any online transaction, but on 8th of August i got a mail stating that my card has been blocked for online transactions. I have tried to reach the customer care numbers of Chandigarh and even talked to the Bank officials but there has been no help.
                                Kindly resolve the issue ASAP.
                                Sep 17, 2016
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 17, 2016
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fn3i) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Rajesh bagri
                                  from Delhi, Delhi
                                  Aug 16, 2016
                                  Resolved
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                                  Resolved

                                  Address: 121006
                                  Website: icicibank.com

                                  I booked a provouge ladied watch on promotional mails being received on my mailing address on 1st august 2016 & paid rs. 240 by my credit card. Till date i've not received the watch. I didn't get even a confirmation from the bank but just received docket number of gojavas the logistics. On contacting them i come to know that the watch has been returned to the sourceon some technical issue, i'm unaware ones again. I've already paid full money & what to do i don't know. Gojavas docket number is mumpugp 854640 dt. 01/08/2016. Please return my money.
                                  Sep 17, 2016
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 17, 2016
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fmu7) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    kidsberry
                                    from Mumbai, Maharashtra
                                    Aug 16, 2016
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110063

                                    Hi,
                                    I have to deposit cash on daily basis its my company account but any time bank server is not responding they don"t deposit cash at paschim vihar new delhi branch and also rajouri garden branch has a problem they don"t speak politely there customer even staff behavior is also too bad rajouri garden branch told me clearly they don"t deposit my cash they u told me have to deposit in u r home branch if home branch network is not responding so i have to deposit in another branch id they they don"t deposit the cash for other branch so why the open the bank they has to close bank day by day icici bank service is going to down...
                                    Sep 17, 2016
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 17, 2016
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fjos) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Mani deep Reddy
                                      from Mumbai, Maharashtra
                                      Aug 16, 2016
                                      Resolved
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                                      Resolved

                                      Address: Rangareddy, Andhra Pradesh, 500074
                                      Website: credit card amount deduction

                                      I did not use my credit card but amount deducted from it
                                      I want that amount deduction details of my credit card
                                      Where i used that amount?? I need information can u plese give me the information of my credit card amount deduction

                                      I need the hole details of my credit card transactions from the beging from when i am using the credit card can u plese provide that??
                                      Sep 17, 2016
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 17, 2016
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3fjoq) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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