ICICI Bank Complaints & Reviews

Dear Sir,
My name is Prateek Jain. I am really very fade up from service provided by ICICI bank customer service, from last 7 months I am not getting any solution of my problem and due to this my outstanding is increasing every month, it reached from 505 rupees to 6377.34 rupees.
I would like to inform you that I have paid my credit card no. [protected] bill INR 16, 000 via SBI credit card balance transfer on 27-Dec-2015 and this was not update in my account detail due to some bank problem may be from SBI side or it may be from ICICI side. Its shows payment on 5-Jan-2016. So they have charged late payment fees and interest charges in my account and then after numerous request via email (Request no - ICICICARE=[protected] they have not correct it.
Than I have requested for card full and final and discontinue my services on 11-Feb-2016 with ICICI but I have not received any update regarding my FnF statement. So I have blocked my card in Feb-16 but after this every month bank is charging late payment fees and interest charges in my account. Due to this impact that rupees 505 outstanding reached to rupees 6377.34.
Till date from last 7 months 5872.34 interest and late payment fees charged in my account. I was using this card from last 3 years and I never paid late in my last 3 year tenure and this time also I have paid on time. Problem is from bank side and they are charging me for it.
I request you please reverse all excess amount (Late payment fees and interest) charged from my account and please let me know payable amount for settlement and provide me NOC.
Kindly look into this matter; hoping your kind cooperation to resolve this matter ASAP.

Regards,
Prateek Jain
[protected]

One of the worst experiences i have had at any bank. For a bank that claims to be a customer friendly one, this is highly unacceptable. I had an existing icici savings account, which i wanted to convert to a salary account at the time of joining my new company. The same was the requirement for 4 other in our team as well. An icici representative, called madhu, gave us forms to fill to that effect. We did all the required fields and photographs, and was told that account conversion would happen in 2 days time. It has been 2 months since. And no action has been taken by any one in icici after repeated attempts to contact this person as well as complaints to customer care by all o[censored]s at least 3 times. This is the number madhu gave to all o[censored]s and never bothered to reply there after, [protected], [protected]. Please let me know 2 things. 1, what should i do now to get the conversion from savings to salary done? 2, how do i lodge an official complaint against this representative madhu, who has absolutely no shred of decency or sense of responsibility for this type of job.

Hi,
I was being said ny icici telecallers that for credit card i will get 70000 credit limit, nut i got coral card with 20000 credit limit. I had already intimated u you people that if my credut limit is less i am not goin to use the credit card because i already possess hdfc credit card. They told about new offers and discounts nut what i got was nothing.in that too they said i will not be charged for annual fee, now within 20 days i got msg from your bank that in another 5 days 575 rs will be deducted. I never called you people and asked for credit card. You people will make unwanted call and tell all the lies by giving fake promises and offers and then give the normal card that too charges for us.
I dont want any credit card., i have not used your card too. Take it back.
Dont charge me for nothing.
I dont want your credit card and exiting offers too. I am happy with my hdfc credit card plans.
Please dont give any fake information to your customers.
Not only me 3 of my friends were given false information like this.

Comments
Bv bvkrsiha

I have a icici tax saving bond 022002-tsb - three, it is already matured but till to date i have not received maturity amout. I have original bond with me. How to get my maturity amount. Pl suggest to my mail [protected]@gmail.com
Kr krishnandp

Tax saving bond-022002-tsb-one — redemption of matured bond

I had purchased a tax saving bond -022005-tsb-one having bond...

I have been an icici account holder since last 11 years and have been using it as a salary account since then. Today, when i tried doing an online transfer transaction, it is giving me an error that the account frozen/blocked. Bank has not given any reasons for it either. There was no communication in this regard. Today being a bank holiday, nothing can be done and i am left with no option but to wait for tomorrow and visit the nearest branch...

Sir, i lost my icici bank credit card and i tried many times to contact customer care officer but i failed to contact them and that's why unknown person swap rs.1000/- from my credit card. I really disapointed from icici bank credit card department. I want refund rs.1000 and want to stop my credit card immediately.
Thanking you
Raghvendra thakkar

Dear sir

I was booking online train tickets on 25 july 2016 from irctc website. For booking i used icici account. But may be there was some problem then my transaction was failed. After that i booked my tickets from canara bank and that was successfull i got tickets confirmation too. But when i seen my icici account my 603 rs was deducted from icici account too. I called on icici helpline no. They told me don't worry your money will be back within 7 working days. I called back after 7 days and said to costomer care executive after 7 days my money still not back to me. Then executive called sen. Officer they told me wait some more time after that i called many but now they saying to me that transaction was successfull. Icici costomer care no. Is paid nomber. How many time i can call them for 603 rs. I also mail on costomer care mail id but still no responce. I want to know if that transaction was successfull witch i made on 25 july 2016 then where my tickets gone from that transaction. Whey icici not send me any ballance deduction alert that day. Pls help me.

Dear sir,

In my statement there is fraud transaction made by your employee which is rs 4000 which i will not be paying at all. I have received a sms saying in my card limit is rs. 704. Before this transaction so my last transaction is rs 500. After the fraud transaction there was another fraud transaction made of rs 2490 and the transaction declined as there saying insufficient limit. I do have smses on my mobile. There after i receive a phone call saying that your card is blocked as misuse. But i no longer want to use icici credit card any more and cancel my card. I have to date paid the amount i have used the card. My credit card no.[protected].

Kindly resolve at the ear;iest.

Rukshana

Dear sir/mam,


When i visited to the icici branch office salt lake sector v kolkata i was approached by a icici employee mentioning tcs employee will receive free credit card with no yearly and joining charges. Firstly i was not interested to apply for icici credit card as i am holding 2 credit cards from other banks. Still the person approached and mentioned the benefits including "tcs employee will receive free credit card with no yearly and joining charges" i was compelled to apply icici credit card 4xxx4006 and i never received the credit card. I called customer care repeatdly but no response and no action after so many hassle still i am receiving sms to my mobile no. ([protected]) and email (Rabiul. [protected]@tcs.com) mentioning i have to pay rs1858.28 which i never used the credit card as i was out of india since 8 months. As i didnt received the credit card i am not aware of password which is required to open pdf file to check the account summary.

I was really disappointed with icici services hence i closed my savings account[protected] dated 8thaugust2016.

I request you to waive off the amount of rs1858.28 as i never used the credit card and i never received the card so far.

Waiting for immediate action and response and close the credit card.

Regards,
Rabiul awal ul rahaman
Mobile:[protected]

I am padinjareveettil kunjuvareed john having savings bank account[protected] with icici bank. This is with at most disappointment i am writing this email.

I got to see that icici has deducted around rs.400 from my account from feb 2016 to august 2016. The bank statement shows that this amount was deducted as mab charges. Please check the attached image for more details.

But i was never told about this requirement when i opened the account. Also i never got an mail or sms notification regarding this.

Please take some action to help me get back the debited amount, as there was no proper communication.

Sir,
I, rajesh kumar, had applied for credit card two months ago. I have given my office address as my mailing address however same has been dispatched to anandpur (Kolkata) icici bank branch. It is requested that credit card be dispatched to my residential address.

P-2 /21 coast guard residential area, near mani square, em bypass, maniktala, kolkata-700054

Dear Sir,
I am an account holder with ICICI bank in sector 14 and sector 15 Gurgaon.
On 30th July 2016, I went to sector 14 branch of ICICI bank in Gurgaon to get a passbook and get it updated. While I was busy requesting officials there to get my passbook and netbanking activated, a fund manager there saw that my money in the bank account is kept idle in their account since last 1 or 2 yrs. So he advised me to transfer some amount to buy one of their policy saying that it will give me much more interest than keeping it idle. I told him that I will be require money anytime soon that's why I don't intend to do so. Still they kept telling me repeatedly to buy their policy but I told them in any case I should discuss it with my parents and family and cannot buy it immediately. But an official there Mr. Harshit Singhal (Contact no. [protected]) while telling me about all the benifits of their policy, untruthfully told other official that I have agreed to buy their policy and they immediately deducted a large sum of money as policy money from my other bank account which is with sector 15 ICICI branch without my permission or knowledge. I came to know about it with surprise and annoyment when I received bank's SMS on my mobile. Later I realised that they accessed my other branch account by using PAN details saved in their system. Mr. Harshit Singhal tried to make the situation look easy saying that there is a free look up period of 15 days within which if I want to cancel their policy, it will be cancelled without any questions and got the papers signed form me, and also gave me answers to some questions which I had to say by dialling a customer care number of ICICI bank so that the policy is started or refunded whatever be the case. Later, on 13th August 2016 (because I am going to need the money for some occasions and functions at home and my inability to pay such a huge sum as policy premium for the next 5 years) when I told him to cancel the policy, he said being Saturday he has got no access to the bank's computer system and said nothing can be done till 16th August 2016 i.e next Monday. On Monday he said that the free look up period is over and according to Bank Policy rules, nothing can be done form his end and he has to speak to his seniors/managers. Afterwards when I called him he said even his manager cannot refund my money and nothing can be done. Let me reiterate that I will be requiring money for some occasions and functions at home and I am unable to pay such a hefty premium for the next 5 years, I request that my money which was deducted by the bank's personnel without my knowledge or permission, be remitted to my bank account immediately.
I am constantly under burden and mental tension that my money is deducted from my bank account without my knowledge or permission and the bank is making me bound to their rules with their malpractices and fraud.
I have developed severe symptoms due to this stress and am having sleepless nights.

I will remain extremly thankful for your cooperation and support.

Dear sir/ ma'am,
I an adi b, i having a saving account in your bank at pune. my account no. is 098*******29. my father deposited 48400rs. respectively on19 /08/2016 you have deducted 242rs. as anw charges. the guy who opened my account told me that till 50, 000rs. there will be no charges and you can have n no. of transactions from outside the city but within india, because it is so called nationalised bank. so please do take correct action against those people because i think they are spoiling the image of the bank and reverse my money as soon as possible.


Adinath
[protected]@gmail.com
[protected]

I called ICICI Bank customer care to solve my problem as my atm card block due to non operation for long time.But they kept me on wait for 20 mins and neither of customer care representative responded.
So, My problem not solved and I had to bear costly mobile charges in addition. Why is there so lackadaisical attitude of customer care employees? If a customer's matter is o[censored]tmost urgency, then on whom he can rely?

My name is munikrishna k.in august 12th, 2016 my account has deduct rs.681. Due to 01506780 dp charges till jun-16. I'm not using demat account whenever. Then how to deduct charges i don't know. Please refund my money as soon as possible. My account number is:[protected] and my mobile number is [protected]. This is like a fraud. I'm not agree to this. Without prior information, then how to detect. Fraud fraud...,

I applied for a personal loan in ICICI bank last week. Before applying for the loan, i informed them that my CIBIL score is only 650. They said no problem. Then after two days, they informed me that my application is rejected because of some delay in my home loan payment. I clearly explained them before submitting the application that its not my problem. My home loan is with HDFC and they did not process the ECS in correct time. Thatswhy this problem happened. I corrected everything with my home loan and then only i submitted my personal loan application. Still they are saying they cannot process it. If they would have told me this before submitting the application, i would have tried in any other banks. This is the second time my application is rejected. This bank is not at all usefull for me. Iam planning to talk to my company HR to cancel my salary account with them and deposit it in some other banks. ICICI disappointed me.

I have been a customer of icici bank for close to 13 years now. Their online banking is one of the worst experiences any consumer can have. I constantly get "your session has expired error" while i am in the midst of a transaction. I have complained to their it dept and also sent screen shots. Their standard answer is to disable cookies and history. No - this does not help.

It is my sheer laziness that i am not transitioning to another bank. I would urge others not to bank with icici because of their poor applications

I have changed my home address as below. So pls send my credit card statement to the below mentioned address

Murugaiah
56, middle street,
Melagaram (Po),
Tenkasi (Tk),
Tirunelveli (Dist),
Pin code - 627818

I would like to inform u, that i am holding icici prudential policy and icici prudential manager told u can apply for loan, when i have applied for loan account, still now i have not received my money, loan account is open long time back thatis first of augest 2016, why so delay. Pls do as soon as possible.
Name rajesh sawlani
Mobile [protected]
Bangalore

Deposited rs 45000 in my icici account on 17th august'16 and icici bank credited around 44, 741 only.

I recieved a message stating that some anw charges 250+ service tax have been deducted.
While opening the new account nobody updated with this policy of icici or even if any changes were made in policy they could have updated us with a mail or message

I am always maintaining minimum balance. I am using icici account from past 15 years and maintain the transactions according the policies.
This is not at all acceptable. I want my money back.

My account is at
Jhalawar road branch, kota (Rajasthan)
Pin - 324007

Pallavi