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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 792

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K
kris giri
from Mumbai, Maharashtra
Aug 6, 2016
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Address: Kolkata, West Bengal, 700092

Made an online payment for online shopping on 5th Aug but due to server error amount has not been credited to that particular account but amount has been deducted from my account of rs 3000.. So refund my money asap..it's more than 24 hours.. Have not received any pau back amount from the bank.Else need to take appropriate action.it's really frustrating from a customer point of view.
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Giri,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ew5m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Z
    Zahir Ahmed SK
    from Bengaluru, Karnataka
    Aug 6, 2016
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    Address: 560016

    Hi,

    This email is to bring to your notice that we have been forged and wrongly communicated about home loan insurance.

    Home loan A/C no.: LBBNG[protected]

    ICICI Prudential Insurance policy numbers:[protected]SK Zahir Ahmed) &[protected]Gargi Ahmed)

    This insurance against our home loan was initially informed by a person name Arun(no longer with ICICI) who had informed that it was a mandatory rule to insure the

    loan amount as per ICICI guidelines. Later it was discussed by Kamesh (concerned person who misguided/never explained) who never informed us that this insurance was optional and based on our discretion.

    We had asked Kamesh multiple times why we needed to take the insurance as we were never interested but on none of the occasions he had explained us that it was not mandatory. We also spoke with multiple people expressing our dissatisfaction against the home loan insurance but never it was told by any of the ICICI employees dealing with our loan that it was optional until today when we forced them to give us the details of our home loan and asked them to explain us in a more detailed way.

    At this point we consider that we were fraudulently given this insurance and Mr. Kamesh had c along with other ICICI employees who never bothered to
    let us know the truth inspite of reaching them out multiple times.

    We want to cancel this insurance right away and expect ICICI to compensate for this forgery. As a loyal customer expecting a quick resolution.


    Thanks,
    Zahir Ahmed
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      ramalohiya
      from Bhopal, Madhya Pradesh
      Aug 6, 2016
      Resolved
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      Resolved

      Address: 462011

      Dear sir,

      I have make an atm transaction of inr2000 from icici bank atm id-s1vdb979 on dated 22/04/2013 6:53pm, but got received inr 800 (100x8) from atm machine. I have informed to nearest icici bank rourkela main branch, their personal suggest me to wait 24 hr's the money will be credit on the same account[protected], but the disputed amount (Inr1200) still not credited on my account till date. I have also submit written compliant at icici rourkela branch on 24/04/2013. On 25th i got received one message (Sr[protected], dear customer, we are unable to reverse the transaction as it has been paid completly) from icici. Actually i got only inr 800. My fault is only that i used icici atm. Please help in this regard. I am still waiting for my money. I am regularly following the same at icici branch but no satisfactory action taken as yet. Please help in this regard.

      Regards
      Jan 17, 2017
      Complaint marked as Resolved 
      resolved thanks a lot
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3eyr0) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sureshjaini
        from Delhi, Delhi
        Aug 5, 2016
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        Address: 462042
        Website: ICICI Branch Gulmohar Bhopal

        I have opened SCSS a/c with ICICI bank in Dec 15. with instt payment quarterly. But I have received the less amount of instt on ist April 2016. So I have informed the problem to ICICI Gulmohar branch at Bhopal ( a/c open in the same branch) & wait for correction by credit of difference amount. But again the same thing was happened in July also. So both time I have received the less amount of instt. I have also submit the written application in the month of May 2016. Still the problem was not resolved.
        waiting for balance amount.
        Suresh jain
        [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          H
          hemjha
          from Patna, Bihar
          Aug 5, 2016
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          Address: Patna, Bihar, 800001
          Website: icicibank.com

          I am Customer Of ICICI Bank, I have notice they are 100 % fraud indian bank.
          I want to raised the complain to RBI Please let me know the process how to made complain on these looted bank.
          They had deducted amount any time without any reasons. Once i ask for our friends to deposit some amount for urgency use when i checked amount was stolen from the bank, i tried call center many time but call was rejected by them saying many customer is on line.they never respect any customers.Its my always and strong recommendation to all please do not use ICICI Bank Account for futures.
          My Mobile Number is - [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            skganjoo
            from Delhi, Delhi
            Aug 5, 2016
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            Address: 201301

            Want ur immediate intervention. Have deposited Rs. 85800/- and Rs.one lac on 15th and 17th of june in icici bank brnch kalamboli, navi mumbai in the account no.[protected], IFSC code ICIC 0002779, PEN no. BEZPA9550H. This account is in the name of Reckon enterprises fraudently operated by some gangs. The amount was deposited through NEFT vide ref.no. P[protected] and ref. no. P[protected] from syndicate bank brach sec.18 noida. The matter has been investigated by crime branch mumbai and cyber cell mumbai. i was informed that the said amount will be credited back in my account within days. It is now more than a month nothing has happened on the plea that account has been kept on hold by the person operating this account. Is the bank so helpless that despite investigation my money is not credited back and why no action is taken against the persons who for all purposes are using this account on fake papers. Pl look into the matter on priority and get the needful done without any further delay. Myself shiban ganjoo, email id [protected]@rediffmail.com from noida
            ICICI Bank customer support has been notified about the posted complaint.
            I have done a wrong recharge of 595rs. Please transfer it in my balance amount.now it have gone for some offer.airtel [protected].this amount must be transfer to my main balance
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nouman Yosuf
              from Bengaluru, Karnataka
              Aug 5, 2016
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              Address: Bangalore, Karnataka, 560100
              Website: Icici credit card

              Hi,

              My card no is [protected]. Four months ago a agent called me and told me to get icici card, and she said there is no monthly charge. But now i get montly charge bill every month.
              Please get my card closed. I m nt paying any penny as i am being cheated with fake policies told to me. I have also registred close request 3rice this time. Service equest no is sr[protected]..
              The agent no is [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Yosuf,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                ankeytmalviya
                Aug 5, 2016
                Resolved
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                Resolved

                Address: Pune, Maharashtra, 411016

                Hi,

                I am a Kotak customer and by mistake I have transferred 2400 in this account of ICICI[protected] on 14th of March. It was my error as the account number where in had to transfer ends with 1 and being a typo error, I entered 2. I spoke with numerous managers at ICICI and no one is able to help and everyone just keeps on telling me that they can do anything as its my error. Yes it is my error and I'm not denying it but as a consumer my transaction needs to be secured. I'm asking the bank to reverse the transfer that I initiated and not asking them to just give me money from random accounts. None of the bank is helping me. Can you please help me on this ? Urging as it is going on from last 6 months.
                Name : Ankit Malviya
                Email : [protected]@gmail.com
                Ph : [protected]
                Aug 5, 2016
                Complaint marked as Resolved 
                remove it from the website
                ICICI Bank customer support has been notified about the posted complaint.
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                  K
                  k.jain
                  from Mumbai, Maharashtra
                  Aug 4, 2016
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                  Address: Pali, Rajasthan, 306401

                  Neft send by my bank through hdfc bank on DT[protected] for rs 105000/- to your malegoan branch
                  Ref no-4441U[protected]
                  Ifs code ICIC0006428
                  Bene bank ICICI BANK LTD
                  BRANCH MALEGAON

                  Reply to Us on
                  [protected]@gmail.com
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                    G
                    gauravk1984
                    from Gurgaon, Haryana
                    Aug 4, 2016
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                    Address: New Delhi, Delhi, 110015

                    Dear sir/madam,

                    I have approached icici bank customer service, since 1 month with my issue. All i get is standard emails with an apology and requesting for more time to handle my query. After sending mail from my corporation bank branch the issue not resolved. Icici bank cannot play with people emotions and time.

                    Thanks & regards,
                    Gaurav kapoor
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3eots) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    gauravk1984's [Complaint's author] reply, Aug 16, 2016
                    16 days passed but no reply yet from [email protected]. Is there any hope to get my money back??

                    Thanks,
                    Gaurav Kapoor
                    Its been 4 days now since I have sent an email on [protected]@icicibank.com but didn't get any response yet.

                    Thanks,
                    Gaurav
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                      S
                      smishra89
                      Aug 4, 2016
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                      Address: New Delhi, Delhi, 110055
                      Website: www.icicibank.com

                      I was working in icici bank ltd, videocon tower jhandewalan ext new delhi payment solution group on the payroll of modern business solution.
                      I have resign on dated 20.05.16 with one month notice period my last working day was 16.06.16.
                      Still ICICI BANK RHS MR. Sumit Tyagi Terminated me without reason.
                      He is updated termination in vsts instead of resignation.
                      I want request to change the status in vsts as resignation asap.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Aug 08, 2016
                      Updated by smishra89
                      My contact no is [protected]

                      The resignation letter accepted by vedansh nagar rm.

                      I want to know how can rhs terminate me if i have given resign.
                      Or what is the rule of termination in icici bank.
                      Kindly refund my amount icici debit card [protected]
                      Dear Customer (rahul, , , , , , , , ),

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        L
                        Luvi Aaryan
                        from Mumbai, Maharashtra
                        Aug 4, 2016
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                        Address: Ajmer, Rajasthan, 305801

                        Wrst experience.

                        This bank only give excuses nd following dates.. To pamper the customer but do not actually process the their work... I give all documents to claim my father fdr amount after my father was death..
                        Then they told me u will recieve the amount in 7 days but still the amount is not yet paid.. Nd 3 months are almost completed..

                        Bad processing work
                        . Wrst experience..
                        Not to give any reference fr this bank
                        ICICI Bank customer support has been notified about the posted complaint.
                        Bad experience
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                          M
                          Murugan 321
                          from Bengaluru, Karnataka
                          Aug 4, 2016
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                          Resolved

                          Address: 628215

                          I had foreclosed my home loan and got the documents back. But ICICI team is not coming to cancelled the MODT at Registration office. Simply everyone is passing the bucks. I'm being shuttled here and there. Customer service number is meant for only credit and debit cards. Very poor service. I didn't expect such a poor customer services from Icici bank.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ep43) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            C
                            chetansingh.shekhawat
                            from Jaipur, Rajasthan
                            Aug 4, 2016
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                            Address: 313001
                            Website: www.icicibank.com

                            I have loan in icici bank on creditcard. And also have salary account from last 16 years. I paid all valid charges till today to icici but now this incident is very much harassed to me.
                            I found that icici bank is starting his monopoly in banking sector and unwanted harassed to customer.

                            Please understand points below
                            (1) when i called to bank its not connect in hour, i need to try so many times for connect
                            (2) call center executive consoled & committed me for not charge any amount because of due date comes on sunday & bank charged auto debit charges
                            (3) i paid installment within half an hour after talk with call center executive even though amount not reflect in correct account due to technical issue in bank website
                            (4) bank charging me lpc charge also

                            Total 900 rs. Charged even after commitment with call center executive and now when i complaint same then bank wrote me mail of threatening that "i was agreed to abide by the terms and conditions, governing the usage of the card and assured to make payments regularly to the bank"

                            I paid all outstanding on monday 25th july. Even though bank is calling to me for payment and harassing me.

                            Sir i want reversal of charges because in this case not found my mistake. And also want compensation as i lost my time to followith bank. And icici to have ones way. Consumer court can ask icici bank for recording in which executive accepted for not charged any amount.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              H
                              Himalay Diyora
                              from Surat, Gujarat
                              Aug 3, 2016
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                              Address: Surat, Gujarat, +91

                              Debit card online transaction visa block card soo help to unblock visa card online trasaction
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3eott) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                C
                                cheth81
                                from Bengaluru, Karnataka
                                Aug 3, 2016
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                                Address: Bangalore, Karnataka

                                Hi my name is Chethan Das A J, I have submitted all my documents on 27 July 2016 to open salary account. But till now account is not activated. My account number which is in welcome kit is "[protected]". Already my salary is credited to non activated account.

                                Will it be credited after my salary account is activate.

                                How many days will it take to activate the account.

                                I didn't face any issues opening account in other bank. I have salary account in HDFC they activated within 24hrs from the date of document i submitted
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Das,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                HI


                                Salary is credited to account which is not activated. Will it be credited once account is activated.

                                Can you please clarify this.


                                Regards
                                Chethan Das A J
                                [protected]
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                                  C
                                  Chitra Baskaran
                                  from Bengaluru, Karnataka
                                  Aug 3, 2016
                                  Resolved
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                                  Resolved

                                  Address: 560100
                                  Website: www.icicibank.com

                                  My travel card was hacked and unauthorized transactions were performed in us in several eateries in april and all the transactions have been made in usd. I have raised a dispute with icici in april and the discussions don t seem to end. I have provided all the required documents multiple times but still i have been asked for the same over and over again. I have repeatedly told in the mails that i am put up in london and travel card was always in my possession. Disputed transactions took place in a different county (Usa), which looks like a security breach in icici provided travel card, i am chasing this for more than 4 months now. I have contacted below mentioned person
                                  1. Anita sonawane
                                  2. Arun jyothi.
                                  3. Ch rajyalakshmi
                                  4. Adishanker
                                  5. Karuna

                                  All these person just raising service request for name sake and closing that, i dont know what is wrong with these guys for giving my money, i will go to consumer court and will file a case against the mentioned person and icici bank for this forgery. There is a limit everything, 80k is not a simple amount
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Ms. Baskaran,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ekfj) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    K Sridar
                                    from Bhubaneshwar, Odisha
                                    Aug 3, 2016
                                    Resolved
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                                    Resolved

                                    Address: 600045

                                    I purchased a two wheeler - tvs victor gls - reg no from sathyaa motors under your two wheeler loan scheme. I paid all my dues and close my loan account also, when i visited cenotaph road, teynampet branch, chennai they said they will send the noc to my house. Till date i have not received.
                                    Now i have bought a new flat and changed address. I want to sell out my byke and buy a new one. Please send the noc to my new address.
                                    Tn reg no: tn22au6561- victor gls - tvs.
                                    Year of purchase 6/02/2007.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ekf6) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      J
                                      jaggu.ooty
                                      from Chennai, Tamil Nadu
                                      Aug 3, 2016
                                      Resolved
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                                      Resolved

                                      Address: 600089

                                      Hello,

                                      I wanted to change my user ID but officials say that it is not possible. I do not want to continue my banking and wanted to close my account. Bank officials say, even that is not possible since I have tax saving FD. Do something about it, either allow me to change my user ID or close my account.

                                      Very poor response from dlf branch, Chennai.

                                      Account no:[protected]
                                      Branch: DLF, Chennai
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear sir, I have applied for icici credit card on the month of May and till now I haven't received any response.. If I asking the executive he is telling sir I don't know.. Kindly help me.. I had applied from Madurai branch based on my other bank credit card
                                      Dear Customer (jaggu.ooty),

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dear Customer, (velusamy1245)

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ekeo) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        S
                                        Shreeya Dash
                                        from Bengaluru, Karnataka
                                        Aug 3, 2016
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                                        Address: 756100
                                        Website: www.icici bank.com

                                        Sir please kindly help i had entered the wrong pin during online transaction for which my gift card got blocked that was registered on my fathers name uttam dash card no-[protected].
                                        Sir please kindly help i had emailed the customer care my email id - [protected]@gmail.Com.
                                        I would be highly greatful for your help

                                        Thank you
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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