ICICI Bank Complaints & Reviews

Hi,
My name is sanjay, i a customer or icici bank for more than a year, my account number is[protected], last month i received an sms that icici bank has sent a new debit card to my house address which i no longer live there as i have recently [censored]ed my house. When i called the customer service executive about this issue he told me he cannot do anything once the card i returned then i need to call them again change my house address to the new one and request them to resissue a new debit card, i called them on september 25 i requested them to update my address and resend my new debit card to my new address but the blocked my old debit card with out informing me anything about it and resissued the card once again to my old address.

I called them again on oct 2nd, explained them my situation, they said there was delay in their system due to which the address got updated after sending the debit card, i asked them to reissue a new debit card again, they accepted my request and made a new request to reissue my debit card. I called the phone banking office on oct 7th requesting them why i have not received my debit card yet they informed me i will receiving them on 10th or 11th october, today 10th october i called the phone banking officer again now they are informing me that the request was never processed and the phone banking officer i spoke to on 7th oct lied to me.

Now, all my money is being blocked in my icici account i cannot transfer money to other banks, or make payments. I need to pay my credit card bills in my axis bank, i need to pay money to people i owe, i need to pay my rent, i need to pay for me food etc with that money.

Due to icici bank ignorance, false information, no concern for their customers i am suffering and they say they cannot do anything about it. They are saying i can apply for an instant debit card but the banks are closed for a national holiday until thursday and the activation for instant debit card will take around 2 working days.

I am loosing loss of money due to icici bank, i am unable to even pay for my food all because of their ignore and they blocked my debit card for the past 15 days with my permission or intimating the information to me. Now it will take another 10 more days for me receive the debit card due to the national holidays and weekend.

Desirable resolution: i want icici bank to reactivate my debit card which ends with xxxxxxxxx6029 immediately.

I am having real trouble accessing my money. my account has been frozen now. i visited icici bank anna nagar branch on friday (oct 7) and submitted my kyc documents. the branch officer confirmed me that the documents will be processed the same day and the account will be activated by after noon friday (oct 7). my card is still blocked, i called customer care they confirmed that there has been no request raised to activate my account.

I visited the branch 3 times last week to access my account. this is going to get even worse.

I am paying lot of money on foreign transaction fees because i cant access my icici account. imagine a bank as big as icici unable to get a customer to use their money, after visting the branch 3 times in person, calling customer care 10 times, emailing customer care 5 times. raised complaint form 4 times in their website. not one person can help me.

Icici bank employees are inefficient, their system is broken. providing access to customer's account is their primary job, if they can't provide this basic feature why are they even running a bank?

All my requests and concerns have been going to garbage. i came to india on a short trip, my vacation will be over on wednesday, i cant get my account activated because of bank holidays. my vacation was ruined by icici bank! this has been the worst customer service i have ever received. i am going to close my account as soon as i can and never ever go near this place.

V

Sirs,
I am holder of icici tax saving bonds jan 2005, with bondholder no.[protected] and distinctive no.[protected]. I hold two bonds with value of rs. 5000/- each. These bonds redemption on maturity 11th march 2010. However, i have not received the maturity cheque with interest due for the year 2006 to this date. Still issued bond certificates are with me.

I have been holding icici bank master credit card bearing no.[protected]. I had received the statement for the month of july 2016 with due date as 15/8/2016 and accordingly i made entire payment on 18/8/2016 from corporation bank using net banking. It is very astonishing that even after receiving full payment on 18/8/2016 bank imposed a late penalty of rs.600/- and service tax rs.90/-. And also on 28/8/2016 bank imposed interest of rs.659.80/- and service tax rs.98.97/-.
Despite there being rbi circular that bank cannot impose any penalty if the payment is made within three days of the past dues. Its astonishing that your officers are not aware about the circular and harassing the customers.
I may be rfeunded all unauthorised charges by bank.

Hello,

There were two fraudulent transactions happened on my credit card on 22rd August. Below are the details.

22/08/2016 456 USD 326.81 SEARS ROEBUCK 1722 BLOOMINGTON US 55548076236708000059664 22, 812.41
22/08/2016 420 USD 301.07 SEARS ROEBUCK 1722 BLOOMINGTON US 55548076236708000059706 21, 015.67

Someone has hacked my card from US. I did not do this transaction. I was in India. I have raised a complaint to the Customer Disputes team. The request numbers are SR[protected] and SR[protected]. After investigating for almost 40 days, customer disputes team is saying that I have made this transaction. How they reached to this conclusion?

I have been saying if you need my passport I can provide it. Without doing any proper investigation, I have been asked to pay the amount. I cannot pay for your mistake. How the card was faked? Even the signature done by the fraud buyer is different from my signature. If merchant is not giving money back, I am not responsible for this. Its your mistake and you have to bear the burden of this. I have been an old customer of ICICI back and this type of response was highly unexpected. Customer care team is useless. They don't have any idea of this issue. They are just asking me the pay the amount.

Why should I pay for the transaction which I have not done. Please look into this matter and get back to me ASAP. I have sent so many emails to customer dispute team and they are not responding to me.

Thanks
Rakesh Agrawal
[protected] - Registered Mobile Number

I accidentally saw this transaction remarks in my account statement
Bil/[protected]/nchgrs2.50strs0.38and realized it was not supposed to be there. I have verified my transactions and resorted to search for it online and have seen complaints reported by other icici customers.

Can some one clarify why the bank deducted this amount, is this some kind of fraud or the bank deducts them for some reason.

Regards,
Mallikarjun

Dear sir/madam,

My name is lesitha and i am having saving bank account no.[protected] with icici bank. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. Icici bank is simply debiting amount from my account. I get monthly statements but i have never got any information about the policy changes. For a person like me the amount matters a lot. If bank is not reverting my money then i am done with icici bank, previously they take the average for a quarter to check the minimum balance but suddenly they changed without any information send to the customers.

Please find attachment below details for all the transactions made by bank.

Kindly take some action and i'm hoping for some positive reply.

Regards,
Lesitha
Mob:[protected]

I have icici credit card, i received a call from this mob no. ([protected]) from master and visa verification department at icici on 26th - sep-2015. she (executive) told me that icici bank will issue a new master micro chip card on behalf of my existing credit card. so first bank debit the charge of rs.-8320 (same is already been debited) but she assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. i was hesitating to provide otp but somehow i given otp. immediately my credit card got debited with rs.8320 i immediately realized something fraud happened and i reacted quickly to reach icici. i given the whole scene to them and got my card blocked. the transaction is yet to be claimed by the merchant. they icici told me that i need to raise complaint when the transaction is caimed for settlement. i wonder how they (frauds) get my details. please guide me what should i do further?

I applied for ICICI credit card through one of my colleagues of V care call centers Noida. He claimed that his room parter worked for ICICI. after collecting documents he absconded. Hia name is Manpreet Singh and he is from Uttarakhand. I called bank and informed about this. after 3 years I got a bill of 48000 when I am working in Bangalore. I am forced by bank to pay the money for a vard which was never mine. I already lodged a complaint in New ashok nagar police but no action till date. my no. [protected]

I have applied for a credit card as advised by your bank executive before near about 30 days. But the bank rejected the application Without giving any reason. Request you to mail me the reason of application rejected. So that I can improve if there is any fault OE any other negative thing.
Mobile no. [protected]
Name - Uttam Singla
[protected]@yahoo.com

Dear Sir,

I have travelled to USA 7 months back and I am not able to do banking transactions becuase of OTP. Since my mobile number has changed, I am not able to receive OTP and facing serious problems from past 7 months.

ICICI bank has not provided none of below option to change our mobile number.

1) To Change the mobile number online. (logging to your own account)
2) Option of selecting mobile number or email id to send these details through online.
3) Changing the mobile number if we call to customer care.
4) Neither they have made it optional so that customer can chose these facilities on thier own convinience or wish.

Can you please address my problem on this.

Thanks,
Swati Rai.

Why there is no strict action for the employee who are doing repeatedly doing same mistake and making customer so frustration. I had applied a cashin on my credit card on 16th Sept, on same day I have also sent a blank check so that amount will be transferred through online, but negligence and inefficient of the employee this does not happen and they sent courier by Bluedart to my office address where as I already mentioned to sent courier if any to my home address, then this courier again returned back and after couple of my follow up they resent again 2/3 days back, but again they did big mistake writing wrong address on the courier package. The courier supposed to deliver on yesterday, as id didn’t happen, today when I call to courier guy they mentioned premises is closed so again it return back, then I asked him to check the address he said the address that is written is wrong one. It really frustrated me so much; want to put a consumer case against this kind of deal of customer care of ICICI to the customer. What a shameless work.

WHY I got a statement to pay my due amount of Rs5697 on or before 13th Oct where as I still have not received my amount. WHY? WHY? WHY? Are you thinking is it really possible. I always have bad experience with ICICI where as I have been used this card since 10 years, I think enough is enough.

Dear Sir,
My complain is that, i want to submiting my kcc loan lastly 2month but problem is that Branch Manager doesn't take it seriously. He always say that tommorow will, 2days after will come, 6days after will come, monday will come.
this behaviour of icici branch manager is untorable. who is responsible for this undeciplined kind of behaviour?

Icici bank didnt given me credit card statement (while i didint use card for any transaction in this period), and after a month they give me a message that your statement for rs. 1471.78 (for next month, for this month again i never use the card for any transaction) is sent through courier which will arrive to you soon., so i visit the bank and ask them so they told that you have to call credit card helpline number [protected] and as per my request they give me computerized statement, i a shocked to see that statement.

Statement shows that my previous balance of rs. 573.85 (which is joining fee as per conversation on help line) was not paid so they give me penalty of rs. 897.93 rs. and my final bill for both month is rs. 1471.78 (without any transaction till date), so i request her (helpline madam) that i am not refuse to pay joining fee, but how can they force to pay me late fee and penalty of rs. 897.93 for that 573.85 rs. which statement is not given to me, so she said that you have to pay all the amount, we cant give you refund of penalty or late payment fees (which is completly mistake of bank, even not a 0.0005% mistake from my side) and she also force me to pay all the amount without bill (may be they are promoting black money transaction), i have complete conversation of telephonic discus on help line and also i have 2nd month statement of credit card (which i have taken from bank, till date also i didnt got my second month statement at my premise)

I was trying withdrawal 2000 rs from pnb atm kaulagarh road dehradun on 03/10/2015 but money was not withdrawal from pnb atm and i got a message from icici bank your money is debited 2000 from your icici account.
My icici account name - jasa ram
Icici account no[protected]
Ifsc code - icic0006627

My money is not credited by bank, please credited my money immidatly.
Please help me...
Thank you
Jasa ram

From the past 2 months I am receiving heavy interest charges on my credit card. I talked to the customer care executive but no one is able to answer.
Inspite of that the response I am getting is that this is how the policies are and there is nothing we can do about it.

My concern is I have sent a complaint to ICICI regarding this also but they are also not responding. I am the one who is paying the charges and ICICI should provide me proper explanation about my interest charges.

I need help here because this is the forum I finally got where I thought I might get some resolution to my query.

Thanks

I have a salary account in icici bank. They charged me for some atm dec chg of 28.75 rs which i was unawared of till i searched on google.
They tried to hide the information from me/customer of the withrawal as they never notified me with the text message even if they charge money for that facility annually.
When i sent them a e-mail about the problem on their email address [protected]@icicibank.com they never replied.

Hi,
I applied for ICICI credit card from last two week, verification is done by ICICI bank and i got approval message also. They provide me 13 digit application number[protected] . When i try to track my application number it shows no record found message. Please suggest my how to track my application.

Regard,
Manish Singh
+91-[protected]

Dear Sir/Madam ICICI Bank,

Myself Aivan Priyadarshi from Kolkata.
My ICICI account no. –[protected]
IFSC Code – ICIC0001292

Really on 3rd Oct. on 2pm, I was depositing the money Rs.45, 000/- from my own ICICI bank account to my own Axis bank accounts through online net banking transaction by IMPS.
But at the time of depositing one massage came from ICICI bank - Dear Customer fund transfer request for Rs 45, 000 on 3rd Oct-2016 14:02:27 could not be processed . Please try later. (IMPS Ref no.[protected] and in net banking statements shown (MMT/Ref[protected]/[protected])

After that the money Rs.45, 000/- debited from my ICICI bank and not credited in my Axis bank also.
Then I consulted with ICICI bank customer care service, they told me your money will deposit within 24hr. Again told me money will credit with 2 days or 3 days in your ICICI bank accounts.
But till now from 3rd oct. to 5th Oct. no money are not credit in my ICICI bank or my Axis bank also.
The authorities of ICICI bank neglected and not focus upon the issues.
For this reason I so harsh and mentally disturbed.
I am requesting you please take necessary action and solve the problem as soon as possible.
Hope the money will deposit /credited in my account as an earlier.

Aivan Priyadarshi
714, Block-A, Lake Town, Kolkata, W.B. 700089
[protected]
[protected]@gmail.com or [protected]@agrivet.in

Icici bank ltd
Branch: world trade center kharadi
Contact: 0

Ifsc code: icic0002390
I have submit my all document 29 october 2016 for opening salary accoun your assistant say to me after 4 days active our account... But 29 october 2015 upto till date not active my account. When i call to your assistant he can not be recive call every time reject my call