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3.3
Updated: Apr 11, 2026
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14308
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ICICI Bank reviews & complaints page 81

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S
Sakshi Dalvi
Aug 30, 2022
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Hello,

I see 2 "ECSRTNC" charges deducted from my account 2 times first 589 and 576.
Please look into it . I have not received any prior message or email or any call before deducting that amount.
Why this amount is deducted two times??
After deduction also no message was sent i check my app thats when i see the deducted charges .
Oct 2, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2022
ICICI Bank Customer Care's response "Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team"
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    jaisonrayan210
    Aug 30, 2022
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    In my cibil report there is showing one icici bank credit card ending with xxxx2467. With credit limit Rs. 50000. Please find the attached portion of my cibil report. Kindly request you to check and clarify the same.

    I didn't recieved any credit card from Icici bank.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 01, 2022
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c025) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Sep 01, 2022
    Updated by jaisonrayan210     I send mail regards this there is no response from there side from one week. today i recieved mail from customer care but they mentioned that it's debit card emi account. But when i checked my eligibility it's showing not eligible for debit card emi service. Iam confused about this there is showing account in my name and other side there system showing iam not eligible also.

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      J
      jmp_cc
      from Bengaluru, Karnataka
      Aug 29, 2022
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      I have a concern on my credit card statement. I did two hotel booking transactions on 26th Aug 2022 and I see markup and IGST is charged which is fine and acceptable. But since the merchant confirmation was not done, my transactions were reversed by booking.com and I see ICICI has charged markup fee and IGST for reversed transactions as well. This is wrong.

      Same transaction was done in HDFC and markup and IGST was reversed by HDFC when the transaction was unsuccessful. Seems ICICI is looting money! Even after many follow ups with the ICICI team no response. When we raise a complaint with ICICI online generated SR is also not shared with customers. Not sure why ICICI is not working as customer friendly.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        sp84sonali
        Aug 29, 2022
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        Address: Bund gardan road, pune

        578.24 rupees are automatically deducted from my account without my knowledge as EBA/NSE charge. I want refund.
        ICICI Bank customer support has been notified about the posted complaint.
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          D
          Deepika95
          from NIZAMABAD, Andhra Pradesh
          Aug 29, 2022
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          Address: Hyderabad, financial district

          I wanted to withdraw PF from icici alumni site from PF tab...but only PF tab is always showing server issue other tabs are working but it's only for PF tab... i kindly request to resolve the issue
          ICICI Bank customer support has been notified about the posted complaint.
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (ia0bwjv) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Amanjain08
            from Delhi, Delhi
            Aug 29, 2022
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            Resolved

            A Deep discount bond of ICICI was purchased in the year 1997 in my name (dated 28 May 1997)for Rs. 2750 with maturity value of RS. 1 lakhs to be redeemed in 27 May 2022. The details are given here under:

            Name of Bond Holder: Mukesh Kumar Jain
            Bond Holder No: 2101-146
            Certificate No.: 141868

            To my surprise, when I contacted ICICI recently, I was told that the scheme had been wound up long back & I need to approach IEPF to get a meagre amount from them

            I request for taking up the issue suitably for early redressal i.e. to get full face value amount of bond.
            Oct 1, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 30, 2022
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwk4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Raj Chaba
              Aug 29, 2022
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              Resolved

              Reward Points Issues

              Dear Concern,

              I'm writing this email to highlight the issue of my credit cards reward points.I tried to find my reward points on my net banking but could not get success.

              My details as below

              Name Raj Kumar

              Please help on this.

              Regards,
              Raj Kumar
              [protected]...
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              Pratiksha Kotian
              Aug 29, 2022
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              Resolved

              Address: Powai, mumbai

              I have been an always punctual on my credit card repayment and I have made sure to pay back the full amount in the stipulated time limit. This time I was unable to as there was a glitch on the imobilepay app and after that I fell sick for a couple of days. This is the first time and I request ICICI Bank to waive off the interest charges.
              Oct 5, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 30, 2022
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwkw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                srinivasv123
                from Hyderabad, Telangana
                Aug 29, 2022
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                Address: sjs technologies,nijampet

                I transferred the emi amount manually on before auto debit emi date to the respective merchant account number. last 2 months 3 times debited, please check once attachment also.
                None of the customer care numbers are working and i am unable to report this issue.
                email id-- kasvarma.[protected]@gmail.com
                contact number- [protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  V
                  vimalgaur98
                  from Mumbai, Maharashtra
                  Aug 29, 2022
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                  Dear Sir,
                  I have got the Personal Loan from ICICI bank .I am paying the Loan due on of the every month. My acount got debited ECSRTNCHGS 367.35 on 17/08/2022 and 222.63 on 18/08/2022, Please revert me at the earliest.
                  Thanks & Regards,
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    SwatiVa
                    Aug 29, 2022
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                    I had submitted a complaint few days back. I received a response from ICICI bank to address my concern on particular ID, I commented twice on their comment, about incorrect email provided and received no response. Kindly share me the correct email. If i do not receive a proper response i will have to highlight it on social media platforms. Bcz I am being diligently tortured by your team.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Sandeep Baliram Jadhav
                      Aug 29, 2022
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                      I was using ICICI Direct iOS mobile app. Till 25th May 2022, the app was working fine, but starting from 26th May 2022 the Intraday Orders started converting into MTF automatically, and according to MTF charges getting deducted.

                      I was having a neo plan, so on every Intraday buy/sell the charge was Rs. 20/-, but this auto converting to MTF the charges were collected Rs. 0.55 on transaction amount from me.

                      I suffer from a loss of nearly Rs. 5000/- instead of Rs. 20/- because of ICIC Direct app issue.

                      I tweet this issue with valid proof, and after this their Tech team resolved it, but they refuse to refund the money.

                      User details
                      id sj5441
                      mobile [protected]
                      +1 videos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        V
                        VarunSingh94
                        Aug 29, 2022
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                        Address: Pune Maharashtra

                        I have updated my bank details for kyc but after a long days still my bank account is not verified and I am unable to claim my PF.
                        I am Varun Singh plz resolve my problm
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bwz5) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          SathyaAnanth
                          from Chennai, Tamil Nadu
                          Aug 29, 2022
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                          Please provide proper explanation for the Charge Taking Certificate and ReportngAuthorityFinal SignOff pending issue and Final settlement not received since 2years.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            ahirwarpooja
                            Aug 29, 2022
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                            Resolved

                            I would like to bring to your notice that the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had I done any transaction nor did I get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th aug, 2022. Could you please assist me regarding this. Please find the attachment regarding the same.
                            Aug 29, 2022
                            Complaint marked as Resolved 
                            it was from audibles not a bank issue
                            ICICI Bank customer support has been notified about the posted complaint.
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                            This is SRIHARI
                            MY Account no is :[protected]

                            There is no reason why there has been this deduction out of my savings account. This is a very difficult situation for me and every rupee is very important. How can you guys take the money from the savings account without any notice. This is unlawful. Please check and refund my money ASAP
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                              I
                              itstejass
                              Aug 29, 2022
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                              My ICICI Bank credit card was closed more than 2 Years ago but it is still showing in my CIBIL as Active . Due to which my CIBIL is Low.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                J
                                Jnsprbala
                                Aug 28, 2022
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                                Resolved

                                UPI transfer declined

                                Your credit request is declined upi icici.. I am unable to send money to icici account.. Kindly help me to solve this...
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                                S
                                shivanandleshappanaik
                                Aug 28, 2022
                                Resolved
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                                Resolved

                                I have tried to make IMPS payment of INR 46, 740 on 27th Aug 2022 for US Visa appointment but I have got timed error and money got deducted from my bank already and says status will be updated in Beneficiary Bank in working days - ICICI Bank. But I wanted to get Visa Appointment ASAP because appointment date were moving fast, so I made second time payment via NEFT and NEFT Transaction was successful.

                                Now I am looking for refund of Rs 46, 740/- for failed IMPS transaction back to my ICICI savings account.

                                Here is the IMPS Transaction detail : "MMT/IMPS/[protected]/visa payment/BANA"

                                I have full confidence on ICICI Bank that they will keep trust alive of their customer on their Banking System.
                                Aug 29, 2022
                                Complaint marked as Resolved 
                                I want to thank you ICICI Bank and all those who involved for resolving my issue quickly. I want to thank you Consumer Complaints Forum for creating this kind of platform for allowing us to raise our voice and strengthening the belief of every Indians (especially keeping youths beliefs alive) that someone is there who can hear your voice and at the end "justice will prevails".
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                I have tried to make online payment of INR 737.7/- on 11th September 2022 for IRTC ticket Booking but I have got timeout error and money got deducted from my bank

                                Now I am looking for refund of Rs 737.7/- for failed Online transaction back to my ICICI savings account.

                                Here is the IMPS Transaction detail :
                                visa card online payment from IRTC ticket booking...
                                Transaction I'd or Reference number

                                Dear Customer, transaction of INR 737.70 done on ICICI Bank Account XX049 on 11-SEP-22. Info: VIN*PhonePe E. The Available Balance is INR 374.16. Call on 18002662 for dispute or SMS BLOCK 049 to [protected] .

                                I have full confidence on ICICI Bank that they will keep trust alive of their customer on their Banking System.
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                                  S
                                  siddhesh0509
                                  from mumbai, Maharashtra
                                  Aug 28, 2022
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                                  I am SIDDHESH. 826.00 Rupees has been deducted from my account as[[2841]] DP CHGS TILL JUL-22) DP charges.

                                  when i check detailed statement it started from 2020 total 2753.33 has been deducted.

                                  I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

                                  I need justice and my money back immediately.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bs8t) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    C
                                    CharchitaS
                                    from Thane, Maharashtra
                                    Aug 27, 2022
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                                    I have never used my demat account still I have been charged Rs629 from my ICICI Bank account as DP charges without prior notice. Please give me the refund.

                                    I request ICICI team to look in to this matter ASAP.
                                    Thank you
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bscn) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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