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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 83

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S
Sured4321
from Nagpur Urban, Maharashtra
Aug 26, 2022
Resolved
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To
Amazon Pay/ICICI/Concern,

i would like to raise a complaint to ICICI +AMAZON for doing a fraud to me i was using my amazon pay card ending with last 4 digits 9007 i did some shopping by using my card, i had never been intimated that i am not suppose to use my card above certain limit.

A)why & for what the card has been given then do i am supposed to put it in my wallet & occasionally wave in the air to show off instead of doing transactions????

b)where it was mentioned that rewards point above 2000/- rs in a month is upper cap for any card.

c)furthur no here i was intimated that my usage is getting above the upper cap of 2 lakhs rs in a month.

d)why were my orders taken & were not cancelled when they were crossing the upper limit of shopping in a month ???

e) kindly prove that I used my purchased items for commercial uses as they are for us at home .

Further i will not beg you to reactivate my card it's up to you because if i use my card you people also get revenues but (YES I WANT MY REWARD POINTS CREDITED TO MY ACCOUNT AS THEY WERE EARNED ON ALL VALID PURCHASES. I HAVE ALL RIGHTS TO GET THE SAME KINDLY CREDIT MY REWARDS POINT TO MY AMAZON ACCOUNT) I have already stopped using your card for shopping since you put my reward points on hold last month, and was used for only making utility bill payment on amazon last month.

NOTE:- I am surely going to consumer forum as this is not the way to treat your customers by blocking there cards & eating there rewards points as per your wish & one sided decisions
Sep 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Aug 26, 2022
Updated by Sured4321
Please check my Transaction history and rewards point showing on current statement is wrong I have never used my card for shopping purpose in last month after you put my points on hold. Kindly check my card statement properly before providing any resolution.
Verified Support
Aug 28, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0brh9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    N
    nalla7650
    from Kalwakurthy, Andhra Pradesh
    Aug 26, 2022
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    TO
    ICICI BANK TEAM

    Dear sir/Madam
    I am Nalla Alivelu
    Kalwakurthi, Telangana.

    SUB: Wrong account added in my cibil report.

    I never applied for a Loan from ICICI bank
    but One account was added in my cibil report.
    details are
    Loan A/C L9MBN[protected] Date of opening 27/03/2009 Sanctioned AmountRs.47, 400.
    but its not mine
    i request you to please check with your records and remove this account
    from my cibil report.

    Thanks & regards
    Nalla Alivelu
    Call +91 [protected]
    PAN: DZDPA7650D
    Mail ID: [protected]@gmail.com
    Control Number : 4, 873, 086, 893
    Sep 28, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      D
      dshariff
      Aug 26, 2022
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      Overlimit fee credit card charges

      Dear ICICI Bank credit card,
      I am customer using ICICI banking and credit card service for the last 15+ years. I see an over limit fee being charged for my credit card transaction for the first time in my 15 years. Usually, I get declined transaction notification/message due to insufficient funds when i hit credit limit but this time, it so happened that system allowed the transaction and applied the penalty (over-limit fee). Surprisingly,...
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      SatishVPatil
      Aug 26, 2022
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      Address: Ozar Nasik

      ICICI Bank — From my A/C Rs 826/- debit as DMC DP CHGS
      Dear Sir,

      I am using ICICI bank a/c for the past 10 yrs. For the first time, my account is debited with Rs 826/- without any prior intimation. Kindly revert back the charges debited. I have not availed any extra services from ICICI bank.

      DMC/IN[protected] DP CHGS TILL JUL-22 AMT RS.826
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo4h) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Shivaprasad Nanda
        Aug 26, 2022
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        Address: E-CITY, BANGALORE

        Dear Sir,

        I am using ICICI bank a/c for the past 10 yrs. For the first time, my account is debited with Rs 826/- without any prior intimation. Kindly revert back the charges debited. I have not availed any extra services from ICICI bank.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          N
          NANDAN KUMAR saw
          Aug 26, 2022
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          Address: India

          Rs 815.61 deducted from my icici bank account without any prioer information on 26/08/22. I haven't bought or sold any share in last 1 year.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bo5t) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            akshay_28
            Aug 26, 2022
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            I referd my friend in icic direct. But i didn't received the referal amount.
            And i got a message as below
            Dear Customer, IMPS Txn Ref.[protected] for Rs 400.00 is timed out at Beneficiary Bank on 22-Aug-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
            Please resolve as soon as possible
            Oct 4, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 27, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bqry) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              kasireddy88
              from Hyderabad, Telangana
              Aug 26, 2022
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              I am Kasi Reddy. 481.83.00 Rupees has been deducted from my account [[protected]] DP CHGS TILL JUL-22) DP charges on 25/08/2022.

              I have never activated and used my Demat account till now.
              There was no prior notice.I haven't received any deduction, i haven't done any KYC activation for Demat Account opening with ICICI.

              I didn't even received a message from ICICI bank that amount is deducted for Demat account usage messages to my mobile. I need justice and my money back immediately.

              I want to know from when these charges are deducted from my account and how much?, also i want a clarification that when i have opted for demat account.

              Thanks & Regards,
              Kasi
              ICICI Bank customer support has been notified about the posted complaint.
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                Abhilash1896
                Aug 26, 2022
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                Rs. 989 got deducted from my account saying ECSRTNCHGS. What is this? I need an answer from ICICI bank.
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  sid779
                  from Kanpur, Uttar Pradesh
                  Aug 25, 2022
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                  Hi team,
                  I did two txn of Rs 4000 each, while one got stuck and other succeded.
                  Now ICICI care officials only have record for 1 successful txn.
                  For other txn I would like to initiate refund as it has not reached to KESCO.
                  I have shared the required details below.

                  Eazypay txn id: Did not get it as I got redirected to session timeout page.
                  Mode of payment: Debit Card
                  Date of transaction: 24 August 2022
                  Amount Debited: Rs 4000
                  Mob no. [protected]
                  Account Statement: attached below.
                  Card No: 559601xxxx3545
                  Also attached account statement for two txns as proof.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 27, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Sep 04, 2022
                  Updated by sid779
                  Hi team,
                  Please update on this.
                  I'll assist if any help required from my side.

                  Thanks
                  Hi team,
                  Please update on this.
                  I'll assist if any help required from my side.

                  Thanks
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                    vinodvrn
                    Aug 25, 2022
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                    Resolved

                    Hi ICICI bank team

                    I am an ICICI bank customer since 2014. This year 2022 826/- rs got deducted from my account without any alert message. I am not actively using the ICICI Demat account and at the time of account opening, the bank representative didn't inform any charges. But still this amount got debited from my account on 25th August 2022. DMC/ DP CHGS TILL July-22 is shown in the statement. So please make sure to credit the amount which has been debited so far and ensure that further debit does not happen.

                    Also feel free to reach out on my mail id - [protected]@gmail.com

                    Best!

                    Varun Gaur
                    Sep 30, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 28, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
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                      Vignesh2918
                      from CHENNAI, Tamil Nadu
                      Aug 25, 2022
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                      Dear ICICI BANK, I am Vignesh., How can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that Rs 826.00/- deducted as DMC DP CHGS TILL jun-22. Stupid Work by ICICI

                      No has asked regarding that, with out explaing just deducted money, Fraud cheating activities.
                      There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My icici
                      Account Number is[protected]
                      Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe to return back .
                      Mail id - [protected]@gmail.com
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Bhagwati Jhamnani
                        from Jaipur, Rajasthan
                        Aug 25, 2022
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                        Address: Shahibaug, Ahmedabad

                        On 20th August, 2022 someone has deposited amount of 9700 in the Cash Deposit Machine, the money got stuck in the machine without any receipt the machine showed the error and went back to the home page. Its been 5 days still there is no action from the branch and also there is no response from the customer care of the bank.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          nikitaraj03
                          Aug 25, 2022
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                          I got a new credit card from ICICI bank in the month of June 2022 and it was a premium card : RUBYX CARD for which i paid membership fee of 3500 too. While registering for the card, i was told that a voucher worth INR 5000 will be issued to me as a welcome gift.
                          Since I didnot receive any vouchers for more than 60 days after making the 1st bill payment and after repeated calls to customer cards and loads of email, they said that vouchers and reward points have been sent to registered mail id on 16 Aug, 2022(but i didnot receive any). Again after multiple calls(premium call rates where i have spent more than INR 200), I got to know that they sent my vouchers and reward points to some other mail ID.
                          Now this is a very serious problem that they are sending my information to some other mail ID, This way all my information with the bank is compromised.
                          While I am asking them to refund my membership fee, they are saying it's not possible since vouchers have been sent. Bank is not taking the responsibility that they have sent vouchers to wrong person & it's a miss from bank's side.

                          Resolution I am looking for :
                          Close my Credit card ASAP - I don't trust the bank
                          Refund my membership fee : INR 3500
                          A compensation for compromising my personal information and repeated harassment from the bank on multiple calls and requests when there was a huge gap and illegal process done from bank's side

                          service request for reference : SR[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 25, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bmsq) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Aug 26, 2022
                          Updated by nikitaraj03
                          Additionally today on Aug 26th, 2022 they deducted aount of 5960 against credit card even when no amount was due . This is really frustrating and disappointing, looks like bank itself is doing fraud with my account
                          Aug 27, 2022
                          Updated by nikitaraj03
                          I have sent multiple email, please refer to service request mentioned in the complaint.
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                            thakur bikram Singh
                            Aug 25, 2022
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                            Address: India

                            I had my DP charges deducted from my savings bank account without any prior intimation from the bank. Please explain the charges as I have not been using ICICI direct portal for a while now, so why the DP charges have been deducted?
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bmss) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              navin2022
                              Aug 24, 2022
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                              I am a NRI and planned to move out from ICICIDirect to other broker.
                              I am following up since June 2022 and now its going to be september 2022 still my request for Demat account closure and providing NOC is not completed.
                              Everytime when I follow up about the request a new request is generated and nullifying my old request.
                              I have written mail to Head service quality manager ICICIDirect but no response.
                              My new broker is waiting for NOC to make the settlements for the transactions I have done in their platform.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Vivek Ram Dubey
                                Aug 24, 2022
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                                Hi,
                                My name is Vivek Kumar Dubey. I have been charged 826 rs as DP charges.
                                It was never informed and No prior intimation.
                                I am not using my Dmat account. When I had opened it it was informed that it is maintenance charge free account.

                                My cell number is [protected]
                                Account number SBA[protected]
                                IFSC ICIC0000570

                                I need my money back in my account.
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  chiragjain1716047
                                  Aug 24, 2022
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                                  Resolved

                                  Bill paid but payment not reflecting

                                  ICICI Credit card bill paid on 23rd August; but still now its not reflecting in card statement.

                                  Card Details:
                                  CARD NO.: [protected]
                                  Expiry date: 06/23;
                                  Name: ASHWINI BISWAL

                                  Payment details:
                                  Paid through: PHONEPE ([protected]);
                                  Bank: SBI;
                                  Account no.: [protected];
                                  Bill amount: 25499;
                                  Transaction id: NX22082301461436438109681
                                  icici bank credit card...
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                                  Nithinchandran
                                  from Ernakulam, Kerala
                                  Aug 24, 2022
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                                  I am not receiving otp on registered mobile number
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bkri) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Mokshada Harshe
                                    Aug 24, 2022
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                                    From last few months some amount is getting deducted from my account in the name of demat account charges. But I do not own demat account under ICICI bank. Kindly check and do the needful and give me back my money. It was deducted without any prior notice and no deduction message received.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bkpz) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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