Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 77

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
probir987
Sep 10, 2022
Report
Copy

A few months back I applied for a credit card via amazon linked with ICICI bank, I have been with all legal documentation part & it was completed from my side. While processing the documentation part there was some technical error & it was not processed further & I did not any confirmation regarding the same, I thought to let it be & give up on that. After a few days, I got a call from ICICI bank saying can you confirm the delivery address for the credit card, Do you need it to your office address or your home address?

I have confirmed saying please deliver the card to my HOME address only as I am working from my home this day & my office address is Noida where I will not be able to collect it.

There was an executive from the bank who visited my home address as I was not available at the location my aunt called me & passed the call to the respective person, He said I am from ICICI bank & am here to verify your home address.

In the evening I got another call from the bank saying was there any executive to verify your address today. I replied saying that yes there was one executive who have verified the address in the noon & she asked me, Did they you for tea or water? (kya uhone chai pani manage that ? ) I replied I was not there at my home at that time so I am unable to answer you, I have to confirm that. She said Thank you & disconnected the call.

Then I got a message that your application is denied.

So, here is my concern you should have asked me for the relevant document or scheduled a time so that I might have helped the team with the process.
I would like to know an explanation for the rejection as it will be reflected on my CIBIl profile where it has no relevancy for the same. I request to revoke the rejection or help me with a resolution.
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Naomi Barretto
    Sep 9, 2022
    Report
    Copy

    I received a message from the bank saying that they debited a total sum of Rs. 199 from my bank account from MSI.AMAZON. i am neither a prime subscriber nor have I made any auto-renewable transactions before this, besides my Spotify account. I would like to know where this money has been debited to and would like a total refund.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckjx) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Naomi Barretto's [Complaint's author] reply, Sep 11, 2022
    THIS WEBSITE IS A TOTAL SCAM! PLEASE DO NOT CONTACT THEM!

    I was contacted by the so called "Team Support", a man going by the number +91 95593 59272 and he made me do a Cardless Cash Withdrawal from my imobile app saying that it was a voucher code and even made me give an OTP. Please do not make the same mistake as I did and give anybody your OTP, even if they claim to be from the ICICI bank. They withdrew Rs. 4500 and told me it was a bank server error and that I would get my money credited back in an hour, but it truly is all a scam. I will be reporting this to the bank officials at the earliest and I shall make sure whoever did this pays the price.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Roifonce
      Sep 9, 2022
      Report
      Copy

      This afternoon when I saw my balance and then account statement then I saw that this morning rs119 has been deducted from my account without informing me and telling me the reason and I don't even get a sms or mail of it...
      The statement has written something like ECSRTNCHG...
      I don't even know what does this mean or why my money was deducted today is a small ammount but if I let this happen then tomorrow they will go for a bigger amount.

      So help please...

      Regards
      ICICI Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amit_01_
        from Gossaigaon, Assam
        Sep 9, 2022
        Report
        Copy

        What is ECS?
        Today by morning my money has been deducted of ₹571 there was no sms, mail etc for deduction they unwantedly taken out my money without my permission.
        So now I m feeling insecure to keep money in this bank .
        Scam is going on .
        Solve n return my money as soon as possible.
        Otherwise I will take strict action
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckju) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          harshabn82
          Sep 9, 2022
          Report
          Copy

          Dear Sir,

          I am a regular payer of emi on time. Last month even though i had paid my outstanding credit card charges on time before 23rd of the month (Due date). The ICICI Bank Credit card team have added penalty of INR 750 + Taxes in my statement.

          I have been trying hard to call the customer care but its been of no use. Kindly request you to help me get waiver on faulty penalty charges which are added by ICICI Bank
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Malavika Ajit
            Sep 9, 2022
            Report
            Copy

            Myself an icici bank customer. Today on[protected] ecsrtnchg charged 451 rupees. The bank debited money without my knowledge and without any confirmation email, sms or any phone call. Please provide an explanation of what charge it is and do the refund of debited amount .Its not safe to keep money in the account as the bank auto-debit money without informing the customer .
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sunil Tewatia
              Sep 9, 2022
              Report
              Copy

              Every day many calls with many different different numbers, i am tired of blocking they have like 1000 different numbers . all these calls are either robotics calls as machine talks or blank calls.

              This is bottleneck of my patience now, either i will file a legal complaint or i will start abusing ICICI executives. I have requested multiple time to remove my numbers and registered for DND registry too but no solution so far.

              one thing for sure, i will never be going to have any service from ICICI bank after these continues harassments

              My name is Sunil Tewatia and mobile number on which i am receiving the calls is [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckjs) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sunil Tewatia
                Sep 9, 2022
                Report
                Copy

                Every day many calls with many different different numbers, i am tired of blocking they have like 1000 different numbers . all these calls are either robotics calls as machine talks or blank calls.

                This is bottleneck of my patience now, either i will file a legal complaint or i will start abusing ICICI executives. I have requested multiple time to remove my numbers and registered for DND registry too but no solution so far.

                one thing for sure, i will never be going to have any service from ICICI bank after these continues harassments
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kunalyadav07
                  from Indore, Madhya Pradesh
                  Sep 9, 2022
                  Report
                  Copy

                  Address: Inodore

                  Hello Sir

                  Without any messages and notifications how can you auto debited my money..? What is this happening from your side. Whats charges is this ECSRTNCHG01?
                  960 rs I had spent this without any getting notifications Please resolve fast icici is helpful i know
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    darshanrd
                    from Bengaluru, Karnataka
                    Sep 9, 2022
                    Report
                    Copy

                    Without our notice in our account Rs590 will be deducted, please refund our amount.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckj7) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      skhasgiw
                      Sep 9, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have initiated PF bank KYC through UAN portal on 4th Sep, 2022. Per PF department, all PF bank KYC now goes to bank for the approval.

                      This is still showing status on UAN portal as "Verification under process".

                      When I approached ICICI bank Malav Parisar branch Indore, they told me that they don't have any authority to approve PF KYC. I also raised complaint to ICICI bank customer care but they also responded that they don't have any authority to approve PF KYC.

                      Per instructions on UAN portal/PF portal, all bank related KYC will go to bank to approve.

                      I need to withdraw PF amount on very urgently. Without this KYC, I am not able to withdraw any amount.

                      Please help me

                      UAN No[protected]
                      KYC submitted thru UAN (PF) portal on 4th Sep, 2022
                      Bank - ICICI
                      Status - Verification under process (KYC pending for approval)
                      Oct 13, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 10, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ckj9) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        PURNA KISHORE DEVARASETTY
                        Sep 9, 2022
                        Jun 9, 2023
                        This thread was updated on Jun 9, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        Available balance and total available balance

                        Address: Icici bank

                        I transfer the amount of rs 14400 to icici sb account, for payment of icici credit card

                        When I am trying to pay the cc bill using I mobile app of icici it was decline due to insufficient balance. But the amount is showing in sb account but i am unable pay due to this disturbance.

                        Without intimation they holding my amount..
                        I don't have any debts relating to this sb account.

                        Total available...
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        A
                        Anilkumar7779
                        from Greater Noida, Uttar Pradesh
                        Sep 8, 2022
                        Report
                        Copy

                        Address: 2I, Udyog Vihar, Ecotech-II, Udyog Vihar, Greater Noida, Uttar Pradesh 201306, India, Gautam Buddh Nagar, Uttar Pradesh

                        Why you detuct money from my account. I why ist happening again and again?. Many users are facing this problem
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrg) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          surysagar
                          from Pune, Maharashtra
                          Sep 8, 2022
                          Report
                          Copy

                          Hi,
                          My account got deactivated today suddenly. I got trouble to make transactions.

                          please activate it soon.

                          Thanks, Sagar Suryawanshi
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrk) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            KumarG1993
                            Sep 8, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            ICICI Bank keeps on deducting my money for one of the other reason, though I am an old customer of this bank. I have received email today morning that 590 has been deducted for some GST .

                            PLEASE REFUND MY MONEY ASAP.
                            Oct 9, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 08, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrp) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vishak Ram
                              Sep 7, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I'm Vishakh,

                              My total due for on 5th September 2022 was 29038Rs
                              My due date is 06 September 2022
                              I paid 5000 Rs before 05 September 2022
                              But still I was charged
                              500Rs auto debit fee
                              90Rs tax for 18%
                              Why even after paying minimum due.
                              Oct 9, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 08, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cfrs) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                SimhadriMallineni
                                from Hyderabad, Telangana
                                Sep 7, 2022
                                Report
                                Copy

                                Address: Hyderabad

                                I was supposed to pay my Mutual Fund to NJ E -Wealth merchant on August 28th, 2022 but the auto-debit never happened.At 10 am My Account having sufficientamount . After waiting for long, On August 30, 2022 i received a notification from icici stating that due to insufficient balance ecs could not be processed. But i can see that inr 590 has been debited with the transaction code as ''ecsrtnchgs290822_sr[protected]' on August 30, 2022.then Sept 6 i have recevied a massage from NJ E Wealth Your SIP Rejected.the reason is payment not recievd till date.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ch0t) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  Harnam Singh shalini
                                  from Lucknow, Uttar Pradesh
                                  Sep 7, 2022
                                  Report
                                  Copy

                                  Bank has been applying illegally charges without any notification for me (AUTO DEBIT RETURN FEE is mentioned in statement).But it is added without knowing to me. Bank have illigally applying charges every month. I want to remove back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    Harnam Singh shalini
                                    from Lucknow, Uttar Pradesh
                                    Sep 7, 2022
                                    Report
                                    Copy

                                    Address: Lucknow

                                    Today in my account charges are applying illegally without any notification for me (CasgDep Chgs is mentioned in statement).But it was deducted without knowing to me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      H
                                      Harnam Singh shalini
                                      from Lucknow, Uttar Pradesh
                                      Sep 7, 2022
                                      Report
                                      Copy

                                      Address: Lucknow

                                      Today in my account charges are applying illegally without any notification for me (RTNCHGSSE is mentioned in statement).But it was deducted without knowing to me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit