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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 85

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S
Sunil7756
May 1, 2023
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I didn't used demat account till now and while giving demat account they said no annual charges but now they deducted 826 rupees from my account
ICICI Bank customer support has been notified about the posted complaint.
Dear Sunil, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3c3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Sufiyan7856
    Apr 30, 2023
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    Icici direct has charged me 826 rupees on 28april through my icici bank account without my permission they have sended my any notification before deduction there excutive has created the account then they are charging me me 826 i need my reversal any how

    Icici direct registered numer - [protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Sufiyan7856, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3ai) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Nasthar Ebrahim
      from Bengaluru, Karnataka
      Apr 30, 2023
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      I have received an amount of 50000 from my friend. The bank marked the the amount as in lien. Later my friend also confirmed he sent the amount intentionally and not by mistake.

      Transaction details - MMT/IMPS/[protected]/NA/OINAMRAJUB
      /Axis Bank
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Nasthar Ebrahim, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3aj) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        AjinBabu
        from Kochi, Kerala
        Apr 30, 2023
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        I Have got charged 590 RS for 3 times in a single Day .

        All these happened in a single Day 28 April 2023, I don't have any intimations on this . not a single email saying what caused charges

        ECSRTNCHGS140423_SR[protected]GST
        ECSRTNCHGS090423 SR[protected]GST
        ECSRTNCHG01_240423_SR[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear AjinBabu, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3ak) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Arunachalam2797
          Apr 29, 2023
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          I am the a/c holder of icici bank from last 1 year,
          Now they have charged rs. 706.82 under this category dcardfee on 29 April 2023.
          I am not aware what type of charges are these.
          Kindly refund my money back to my account or I'll raise a complaint with the RBI.

          Who has given right to icici bank to deduct the money without informing us.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Arunachalam2797, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3bg) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            monu345
            Apr 29, 2023
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            Address: PATNA

            I am MD SARFARAZ. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on 29/04/2023. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
            ICICI Bank customer support has been notified about the posted complaint.
            Dear monu345, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3bi) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Avtar?Singh
              from Kolkata, West Bengal
              Apr 29, 2023
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              I'm not happy as ICICI bank always deducts money from my account without any notification in advance. 481.33rs DMC Charge till March have been deducted from my ICICI bank account on 27th April 2023. Please refund this hard earned money ASAP or I will be happy to close my account.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Avtar?Singh, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0t3bj) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sarlarao.yadav
                from Delhi, Delhi
                Apr 29, 2023
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                Address: Delhi India

                I am sarla an amount of 826.00 rupees has been deducted from my account in the name of dp chgs till march 23 on 28th April 2023

                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                I need my money back immediately, no prior intimation was given either by mail or by message or by call
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Sarlarao.yadav, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0vr40) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Apr 29, 2023
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                  Today 826rs has been deducted from my account without any notice. I have not used ICICI Bank demat services. So, I want my money back immediately.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear [protected]@gmail.com, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sip3) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Stephen78
                    from Bengaluru, Karnataka
                    Apr 28, 2023
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                    Address: No 167, 9th cross, Williams town Bangalore 560046

                    Account No:[protected]

                    Mobile No:[protected]

                    Respected sir/ Madam

                    The bank begins to debit a penalty, which often results in the balance turning negative. Although banks do not pursue recovery of the amount due under negative balance accounts, the customer stands to lose if he deposits funds into the account.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Stephen78, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sip6) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      Khush126
                      Apr 28, 2023
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                      Resolved

                      Address: Icici bank credit card department

                      This is khushboo jain.
                      My complain is regarding icici reward points redemption.We requested the Zomoto coupon worth 3000/- by redeeming our 12000 credit card points on 3rd march.
                      It was supposed to be delivered in 7 working days.I am waiting since. But got nothing.

                      We complained 4-5 times to icici costumer care, first they told me that they had to update email id, and it will take 2-3 days, after that, I would get the coupons.
                      But even after wait for 20 days, nothing happened.Then they told me to send the request again and I’ll get the coupons in 5 days. Again nothing happened.
                      Same thing happened 3-4 times.. but all Jn vain. And they told that, I can’t get the points back, because I have request once.( and even after 2 month not sending the coupons too)
                      I am attaching all the snapshots of Mail conversation.
                      Please solve the matter

                      Khushboo jain
                      [protected]
                      Aug 16, 2023
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 21, 2023
                      ICICI Bank Customer Care's response
                      Dear Khush126, we are at your service. We have made a note of your SR number. Our official will get in touch with you at the earliest to help resolve your concern.
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                        vnr7891
                        Apr 28, 2023
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                        My account has been deducted an amount of 1, 899.00 on 09/12/2019, 04/12/2020, 30/12/2021 and 14/12/2022 with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

                        I have not authorized, neither am aware of any such approvals for the deduction.

                        Utter crap of icici bank to do such activities without my consent.
                        Revert the money back to my account at the earliest. with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

                        I have not authorized, neither am aware of any such approvals for the deduction.

                        Utter crap of icici bank to do such activities without my consent.
                        Revert the money back to my account at the earliest.

                        account holder name: kesireddy radhika
                        account number:[protected]
                        bachupally branch
                        ICICI Bank customer support has been notified about the posted complaint.
                        I have called customer care multiple time they are not responding properly and not resolving the issue after waiting on call for long time and waiting time to connect to customer care is also more than 20 mins, I have called customer care
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                          panjab singh
                          from beohari, Madhya Pradesh
                          Apr 28, 2023
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                          Address: christ jyoti school rewa road satna

                          Dear sir
                          Every year much money is deducted from my account by ICICI bank I want that whatever money is deducted from my account should be put back in my account I request you rs826
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Panjab Singh, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sf7o) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            Kartiki Sonawane
                            Apr 28, 2023
                            Resolved
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                            Resolved

                            Address: Baner,pune,maharashtra

                            Within one month of time icici bank has charged Rs4149 as NACH_AD_RTN charges or you may say bounce charges. for a single loan they have bounced auto debit cheques several times to charge more. I have taken a bajaj finsrv product on emi amounting Rs 2919 per month and the linked account was ICICI and due to emergency situation I failed to pay EMI for 3 minths now ICICI is deducting a large amount without my knowledge nor they have informed before deducting.
                            In some cases i have maintained a minimum balance for the emi to deduct but before the deduction took place icici had already charged and after debit no sms or mail intimation given and i was not aware of insufficient fund my auto debit bounced and the same scenario started repeating .
                            So its my kind request to look into the matter as i am already frustrated and also effecting my financial balance.
                            Apr 28, 2023
                            Complaint marked as Resolved 
                            Query is not solved yet. Not received any call from the consumer care. Only received mail from [email protected] about the complaint registration.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 21, 2023
                            ICICI Bank Customer Care's response
                            Dear Kartiki Sonawane, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sf7s) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              mani_21
                              from Coimbatore, Tamil Nadu
                              Apr 27, 2023
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                              I opened my ICICI salary account in 2018, ever since Rs.100 is getting debited from my account every month. I am been told that its related to insurance policy when I called customer care about it.
                              I am trying to close this auto debit any way possible for more than one year by contacting customer care, contacting Relationship manager at the house branch, contacting staff at ICICI prudential branch and calling insurance in-charge at home branch, filing service request (compliant). But I yet to get any responsible answer or proper way to close this auto-debit, instead every time they are pointing to one to others.

                              Its been almost 6k debited from my account and no one knows how to stop this even anyone from ICICI bank.

                              This auto-debit opened without my concern and I didn't get any details eg: policy number. Is this part of any scam ?
                              I am holding all proofs of communication i tried with ICICI bank and my bank statements with 100rs debited details. I can share them privately if asked.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Hi, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sf7x) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Gokulraj Lakashmanan
                                Apr 27, 2023
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                                Address: 153,Sathy Road Kasipalayam,Gobichattipalayam

                                9, 2022
                                I am Gokulraj Lakashmanan, an mount of 825.00 rupees has been deducted from my account in the name of dp chgs till dp charges till mar-19

                                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                                I need my money back and am ready to complain anywhere else if neeeded. I closed demat account immediately
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Gokulraj, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sf80) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Anzika1792
                                  from Bengaluru, Karnataka
                                  Apr 27, 2023
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                                  ICICI bank is looting money in the name of RTN CHRG INGENOT from few months. Every week, every halfmonth & monthly they are deducting money from the account without proper notice. How ethic & legit their move I am seriously not aware. ICICI charged around 28K from few months, we think bank is their to keep our money in safe hands. But in this ICICI case they are takin advantage of this and earning unethically from people like me. These people will pay their price for their sins.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Anzika, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sf82) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    ghanu1208
                                    from Gurugram, Haryana
                                    Apr 26, 2023
                                    Resolved
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                                    Resolved

                                    I had done transaction of 63000/- on 23/04/2023 at 16:44 and shop keeper had reverted same transaction within 5 minutes ...
                                    It about more than 48 Hours passed and still i have not received my amount back.

                                    Please look into this matter
                                    May 2, 2023
                                    Complaint marked as Resolved 
                                    ICICI is not responding, but i got my refund with the help of kotak
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Prabhat Pandit
                                      from Kolkata, West Bengal
                                      Apr 25, 2023
                                      Resolved
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                                      Resolved

                                      Address: ICICI BANK LTD, 4(2), S.N.Banerjee Road, Kolkata

                                      Icici Bank deducted 354 rupees from my account as transaction charges of March 2023 while I deposited below 1 lack in cash to my branch and i did some transactions from my deposited money by phone pay.

                                      This Bank always deducts the amount wrongfully. Some months ago they deducted fast tag charges two times while I don't use the car and after complaining they returned the amount. Sometimes open life insurance without my consent.

                                      Now this bank is not secure for customers who gain hard-earned money from their work.
                                      If they do not solve my case I will close this account permanently. MyContact. no is [protected].
                                      Apr 26, 2023
                                      Complaint marked as Resolved 
                                      My issue did not solve till now.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Prabhat Pandit, we are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a0sa74) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        jkothare
                                        from Mumbai, Maharashtra
                                        Apr 25, 2023
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                                        Address: Borivali E ICICI Branch
                                        Website: www.icicibank.com

                                        SR[protected] again closed on 24th Apr 2023 without satisfactory answers. We are ready to accept judgement but with data and not evasive answers given by bank

                                        Chronology of Events:

                                        1.My wife Ms Jagruti Kothare lost 95000 in Cyber fraud on 9th Feb 23
                                        2.SR[protected] launched with ICICI Bank immediately and Borivali E Police Stn informed at 12.30 am on 10th Feb 23.
                                        3.SLA given by bank was 35 days. They took 56 working days and were not settling the SR. We kept continued follow up
                                        4.Finally ICICI Bank closed SR on 13th April with not agreeable findings and no detail with evasive answers
                                        5. We desire details whether it is our fault or issue of lack in Bank process for this UPI transaction.
                                        6. Also noticed was bank had not done KYC of account where money went which was shown on screen but it is being shown by evasive answers that it is customer mistake
                                        7 We desire justice from banking Ombudsman bcoz we are sure this is not our mistake.
                                        8. Want details from bank and not case closing without doing due diligence
                                        9. Inspector Suryakant Mane and Inspector Jagdale of Borivali E police station are contacted
                                        10. Borivali E ICICI Branch Manager Mr Kishor Kotian also aware of this case
                                        ICICI Bank customer support has been notified about the posted complaint.
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