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ICICI Bank Complaints & Reviews

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Updated: Nov 16, 2025
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ICICI Bank reviews & complaints page 85

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A
Anmols4443
Aug 10, 2022
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Neft payment

Dear team yesterday i did payment of 1 lakh rupees of neft through icici bank. but it did not received to beneficary account till yet. transaction id is [protected]. i am sharing screenshot of transaction along with this. kindly give me resolution asap....
+1 photos
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Kalayukt
Aug 10, 2022
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Hi,

8 Aug, 2022

My friend transferred the amount from his ICICI Mobile Application to my number directly.

Money eas deducted from his account The transaction was successful but it is not showing in my bank account .

It has been 2 days already though my friend has already complaint about it but still the reverse is not done.

Kindly help to transfer the amount.

Kindly check the attachment for trsanction id.
+1 photos
Aug 11, 2022
Complaint marked as Resolved 
Company helped to track the amount and it was successfully transferred
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at7q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    kapil0702
    Aug 10, 2022
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    I suggest please do not take ICICI bank credit card - agar kabhi kisi wajh se aapki due dates missed ho jaati hai to inke collection agents call karte hai jihe bilkul bhi tamiz nahi hoti hai .. aur agar aap unki complaint icici bank me karte hai to koi support nahi karta - phone kaat dete hai -

    look the photos how they work..
    +2 photos
    Sep 13, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 11, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at5e) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      sunil056001507789
      Aug 10, 2022
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      Dear sir/madam, as a mentioned above subject there is a unauthorised debit from my ICICI savings account number[protected]. so please cancel the auto debit from my savings account. the above mentioned amount debited from savings account since last 10 years. please reimburse the amount which had pay by me till now.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aqd8) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Abir Mondal
        Aug 10, 2022
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        My past company Znome Consultancy Services Pvt. Ltd. had taken a Loan from IIFL & on the 13-June 2022, the loan was settled & the same settlement letter was shared with ICICI BANK where we had our Current Account & as well as my own Savings Account :[protected] & Salary Account[protected]. Now as after the settlement when I went down to operate my both savings & my Salary account, my both the account had Debit Freeze. On speaking with the Bank Manager - it was verbally communicated to me that IIFL had issued a Debit Freeze on all my account on the month of April 2022. But when i had requested please give me some documents as to why debit freeze was caused on my account, the Bank Manager says that they cannot provide me any documents nor they cannot remove the Debit Freeze from their end as IIFL imposed it. According to him I had to get it down from IIFL, but when i showed him the IIFL Settlement Letter, according to them it has to come from IIFL & as for IIFL I have tried to contact them personally in every level according to them there was no court notice issued by them, nor after that i have got any kinds of help from either of the side. I really do not know what to do, please help me.
        Sep 13, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          vidya0506
          Aug 10, 2022
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          My emi date is always on 5th of every month and I've paid all the emi's on the due date. When the autopay doesn't work I still do it myself on the due date.
          Referring to this INR 590 is debited from my account with the receipt number ECSRTNCHG01_050822_SR84664301 and this is not the first time. It's the second time this is happening even though the emi's are paid before or on the due date.
          I insist to get my money back.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aqd6) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            kanchanbaras
            from Delhi, Delhi
            Aug 10, 2022
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            Hi, I am currently in Canada and my Indian mobile number is closed and I want to update the mobile number for OTP. Customer care cannot provide any solution on how to update the mobile and i have chased it multiple times but there is no way to update the mobile number.

            On the other hand, Citibank has already updated my mobile number over email with the right support document.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0asfn) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Aug 11, 2022
            Updated by kanchanbaras
            what's the email address to contact as it is showing " [protected]@icicibank.com", can you please send me email id
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              S
              Surendra Sala
              Aug 9, 2022
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              Resolved

              Address: 4-34 velama street seethanagaram

              She is using rash words against me
              Sep 15, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0asgd) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                varsha30_2000
                from Varanasi, Uttar Pradesh
                Aug 9, 2022
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                Address: Varanasi

                I have searched for online job (work from home based job), i have submitted my details on quikr, naukri.com. As I am a fresher and have no much experience so i got a call from quikr. They said that my profile matched with two relevant jobs in ICICI.
                Firstly i have to give a telephonic interview on the same day itself and then a second interview will take place on monday which will be a personal interview. But before this i have to register myself and for which i have to pay rs 750 which is a returnable amount after deducting 50 rs for the service taxes and others and the amount 700 will be refunded with my 1st salary. After registering and giving payment via Google pay i received a quikr ID and on the same day i had given a telephonic interview. Next day they called me and said that i have been selected as i scored 76% marks in telephonic interview so there will be no need for any second Personal Interview. They have sent me the government registered Application form and a result on ICICI Bank letter pad via whatsapp which stated that i have to pay 3550 rs for document verification and 3300 rs are returnable with 1st salary. Now it seemed fishy but I didnt pay the amount.
                Can I get my already paid amount refunded?
                Sep 12, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                ICICI Bank Customer Care's response
                Hi, ICICI Bank has not authorised any person/agencies/partners/vendors/Apps for recruitment. If you come across any such mail, advertisements or persons, or Websites that claim to offer jobs at ICICI Bank in lieu of money, please refrain from responding to them and do not pay any fee/money to them. Please visit http://icicicareers.com to know more about our current job openings and to submit your resume.
                It's been a long time and I didn't get the mail for the exam or the interview. Even though I filled the application form again at ICICI career, there was no response.
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                  All my net banking transactions today failed with an error message that couldn't complete the transaction because of security reasons. I have enough funds in my account. After, mailing the bank, they said that your internet banking is active, and asked me to try again. But I'm facing the same problem again. Please help me out....
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                  Vakeel123
                  Aug 9, 2022
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                  Resolved

                  Address: Mumbai

                  Dear Sir/Madam

                  I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

                  Thanks & Regards

                  Vakeel Ahmad(Bond Holder)
                  Mobile No. [protected]
                  432/392 Chand Khan ka Hata Bakarganj
                  Fatehpur (U.P) 212601
                  Sep 12, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Aug 09, 2022
                  Updated by Vakeel123
                  Dear Sir/Madam

                  I have a bond 96 of ICICI INFOTECH Folio No/Bond holder No.-1472806, which has been matured on 15th july 2021. Now please guide me to surrender my bond and get my matured sum back at earliest .All related documents are attached with this mail. For Any Communication please consider below mention contact details.

                  Thanks & Regards

                  Vakeel Ahmad(Bond Holder)
                  Mobile No. [protected]
                  432/392 Chand Khan ka Hata Bakarganj
                  Fatehpur (U.P) 212601
                  Verified Support
                  Aug 11, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shubh23
                    Aug 9, 2022
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                    Resolved

                    This is regarding late payment charges levied to me on my credit card.

                    I had called customer care regarding this and explained to him that I was out of India with no access to internet due to which i forgot to pay on time (Payment was only 3-4 days late). All my past payments have always been done before due date. Also, i'm holding salaried account in icici bank. Despite all this i was not provided with any relaxation regarding this.

                    This is very disappointing and discouraging to see that i have been a customer of icici bank for such a long time and i have received this kind of response.

                    So, request you to pls look into it and reverse the late payment charges otherwise i don't have any option other than clearing all my dues and closing this credit card for good.

                    Looking forward to your positive response.
                    Sep 12, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3n) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Naveen Shanmugham
                      from Bengaluru, Karnataka
                      Aug 9, 2022
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                      Address: Vishakhapatnam

                      I had withdraw the money from Kotak Bank account at icici ATM in vishakhapatnam at petrol station but I didn't get the money from machine but money got debited from my account.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3q) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        kshanmu82
                        from Chennai, Tamil Nadu
                        Aug 9, 2022
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                        Address: 11/6, Jacob Street, Puzhuthivakkam

                        Value Date Transaction Date Transaction Remarks Withdrawal Amount (INR )
                        30/07/2022 30/07/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
                        01/08/2022 01/08/2022 CMS/[protected]/ADTPSLSIPG__[protected] 5000
                        Still not received any solutions above two wrong deductions

                        Mobile-[protected]
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Aug 30, 2022
                        Updated by kshanmu82
                        still not rectified the issue and I dint not get the refund
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                          H
                          Halya
                          Aug 9, 2022
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                          Address: Mohal Kullu,

                          They re-issued my debit card to my previous address. Even my new address is already updated on imobile app
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao3g) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            L
                            Lopa06
                            Aug 9, 2022
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                            Late fee charges on credit card reversed . But IGST on fee is not reversed. How legal is this? One of your customer care executives committed it will be reversed but I have been waiting for over 2 weeks now . Have been banking with you for 8 years but Pathetic service now
                            Sep 11, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 11, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ao2e) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Mona_09
                              from Pune, Maharashtra
                              Aug 9, 2022
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                              Resolved

                              Address: Pune

                              This email is in regards to a credit card direct debit Which is wrongly been debited from my savings account...
                              I was given a credit card while opening a new bank acc with icici, i was unable to setup a pin for it hence decided not to use it
                              But the bank kept sending me bills every month, tried calling customer care several times to get the card deactivated but of no use, they kept transferring me from one agent to another, now i was auto debited of 3299/-rs without my consent and without using the card at all... I need the refund to be credited back to me immediately...Have called multiple times to customer care bt they don't have any access to refunds nd stuff... I need the refund as soon as possible or else will hve to go to ombudsman for collecting payments for cards which are not even been used...Credit card team has never taken any consent from me for auto debit...
                              Card is never been used as i was not been able to setup a pin for it...
                              Sep 17, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 11, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at6q) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Can i have the email id, its been a month still nothing has been resolved, such careless customer service agents...
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                                S
                                Student Cyber Cafe
                                Aug 8, 2022
                                Resolved
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                                Resolved

                                Address: CHANDA KA KI DHANI, MOHANBARI

                                Sir ICICI BANK Lien Mark my account balance and freeze my account they did not resolved my issue please help me
                                +1 photos
                                Sep 13, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 11, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0at6v) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Harishvs92
                                  Aug 8, 2022
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                                  Undersigned has received message from NSDL about the credit of bonus share. The broker ICICI Direct has not credited due shares.

                                  This is in connection with issue of Bonus Share which is pending reflection in my portfolio even after 02 weeks settlement time.

                                  Share Name: PANTH INFINITY LIMITED (SYNBIZ)
                                  Issue of Bonus share: Ratio of 1:2 (i.e. One fully paid Equity Share for Two Equity Shares held)

                                  Board Resolution: Attached.
                                  Board meeting held on 20.07.2022
                                  Cutoff Date:[protected]
                                  No. of Shares as on Cutoff Date : 1058
                                  Bonus shares: Yet to be allocated

                                  Since considerable time has lapsed for crediting the bonus shares, kindly help in resolution of this issue.

                                  The Demat account show a discrepant quantity in my holdings. Even the system is not aware of my buy average price for these bonus shares and I am not able to sell these shares as there has been continuous fall in share price in last few days.

                                  This is causing damages in terms of fall in share price and I am not in position to sell the shares as it is undervalued.

                                  Even the promotors are exiting the portfolio and I suspect some foul play in entire process.

                                  With regards,
                                  Harish V. S
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Jagadish Basavaraju
                                    Aug 8, 2022
                                    Resolved
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                                    Resolved

                                    I have made transaction 2, 54, 425.00 on June 30, 2022 on my ICICI Credit card and my crediti limit is 3, 63.615.00 but still they charged me with overlimit fee for 5, 853.81 +IGST 1, 053.69 on 1st July 2022.

                                    I have raised service request with customer supoprt SR[protected] but they said reversal is not possible and closed my request without notifying me.

                                    And they failed to answer my question for why they have charged me with overlimit fee.

                                    Please help me on reversal of this charges.
                                    Sep 12, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 11, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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