ICICI Bank Complaints & Reviews

Dear sir/madam,

Recent days me and my relatives are getting frequent calls from icici bank saying i have pending payment in icici bank from 2008, which is 100% not true. I have closed my icici credit card in 2008 giving cheque to bank in 2008. The harassment has caused me problems in my personal relationships with my family. I have been asking them to send me all the details they have, but they abused me and they're not ready to send any details. I have recorded the calls, and i am taking that aganist the customer care executive from icici bank mr babu. I don't have any details my credit card with me which i closed in 2008, so please let me know what i am suppose to do.

I called icici bank credit card customer service on friday april 8th 2016 at 10:08 am & i spoke to lady who's name i don't remember. I wanted to know the principal outstanding on the personal loan that i had availed on my credit card as i was planning to pre close it. First of all when i got connected to her, she was talking to someone next to her may be her friend or may be someone not paying attention on her system that the call has hit her. Later she gave her greeting and started talking to me. I told her that i wanted to know the principal outstanding on the personal loan that i had availed on my credit card as i was planning to pre close it. Not listening carefully she gave me the emi amount that i have to pay as per statement. I again repeated my statement clearly stating that i wanted to know the principal outstanding amount on the personal loan that i had availed on my credit card. She again gave me same answer in a slightly rude was stating sir please listen carefully and gave the same info which is the emi amount i need to pay. I clarified to her again as to what information i wanted and when she understood what information i wanted, she put me on hold for such a long time and never came back. I called the same number again and got connected to another customer service associate who gave me correct info and i also told that associate to listen to the hold music which the previous rep has still kept me on, not bothering to come back with the correct answer. I ended the call with the second associate but the first rep still did not come back on the phone to talk to me. I also explained this to the second associate i spoke to. She confirmed that she could hear the hold music about the first associate. I am really very angry with such a horrible service provided to me. I want strict action taken against her. She could not understand english and on top of that was rude and then kept me on hold for ever and never came back and so i had to end the call. I would want a call back on this as to why i was treated in this way and until i don't get a call from icici regarding this will keeping posting the same complaint wherever i can and also go to consumer court. I also work in a call center and so i know how to tackle such associates. Requesting you to please call me and explain why such poor customer service was provided to me and why does the bank have such associates in their department who are not interested in the job they are doing.

Hi,
I have a credit card with icici bank, on 25th december 2016 there was a fraudulent transaction on my credit card, rs 13000 have been spent on my credit card (Online transaction to vodafone), the credit card was with me all the time this fraud happened, i also got a call from icici that there is a fraudulent activity taking place on your card and that they are blocking the card, i gave them a green signal to block my card, after which i checked my i mobile app, which had no traces of such transaction so i became relaxed and carried on with my work.
After a few days when i opened my account online, i happened to see this fraud transaction, i immediately called in the customer care and informed them what happened, they told me that at this time (10.00 pm or 11.00 pm) the disputes settlement team was not available, and asked me to call in the morning, i called icici bank in the morning after spending 1-1.30 hours to get through the call center and the disputes team, finally they raised a service request(Complaint number) number (Sr[protected] and sr[protected], i was asked to give a copy of fir to icici bank along with one disputes form. I spent like 4 days to get the fir but the same was not registered in the police station as the police did not accept to raise a fir, so i brought a written application from the cyber cell signed by the dcp and also an application with the stamp of the local police station, i went to the nearest branch (Kalyani nagar, pune), they asked me to approach the credit card department at soma house, bhandarkar road, pune, maharashta, so i approached them and submitted my documents, as the person responsible (Area disputes manager) was on a holiday, i gave these documents to another person taking the number of the person responsible, the next day i called in to inquire and was happy to know that the person had submitted my documents to the responsible person, but when i called the responsible person i was astonished to see that this person was not at all interested to solve my case and talked to me in a rude manner, i informed him that i was recording the call but he continued to talk rudely .
Now few days after i get an email stating that the "investigation is in favour of the merchant", i inquired further and they said they will need a letter from my company hr or muster details that i was in office that day, i kept my company authorities in loop and asked icici bank to reply on the email so the genuinety of this case can be justified and the hr would give me such a letter, i am following up for 3 days now (5, 6, 7th april) but i have not received any response in this case.
I am very frustrated with this matter, i see no co operation from icici bank to resolve the disputes of customers. The delay in responses and the rude behaviour of the employees is a great concern as this is very frustrating .

I had applied for personal loan with ICICI Bank, i submitted my document but aftr that there was no response from anyone (even the concerned person who i submitted my documents to). All of a sudden i recieved a verification call and thats when the concerned person called me and said my loan has been pre sanctioned. After requesting her she gave me my application number #65996743. When i checked the loan status it showed REJECTED. I have no idea why it was rejected. The concerned person is not answering my calls. I'm able to get through customer service to know why it was rejected. This is not how you treat your customers. I need to know the reason for my rejection so i can work on it for my future needs. I did not expect this behaviour from such a reputed brand. If you could help me with the rejection of my loan that would be great. Conatct me at [protected]@gmail.com

Hi am Amit Rao (Mob No- [protected]) and as this is with ref. to my telecom with Sneha Jadhav (ICICI Bank - Mob No [protected]) dated[protected] regarding issuing of ICICI credit card of mine and thereafter I’ve provided my documents i.e. my Feb’16 salary slip, Pan card and Driving licence on the said e-mail id i.e [protected]@gmail.com.

As told by her that I will receive a ICICI kit and a mail from ICICI Bank which would contain the details and benefits of the credit card. I would like to inform you that as on date I’ve not received any details as such.

Since[protected] evening i'm trying to get in touch with her on the given mobile no [protected], the mobile is ringing but nobody is picking up the call. I've also mailed her but no respond

If anybody in your team can help in this regard as the soft copies of my personal documents are lying with them.

Icici bank — deduction of charges smab & sbc

2 reviews
Sh shrîkäñt lïñgàm on feb 29, 2016
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Hi, i am having bank account in icici bank at vashi, maharashtra.
My account no. Is[protected]
I was just checking my bank statement and got the shock
Because my account has been debited by smab charges
Nov15+stax65.25= deducted amount-515.25 i don't have any mail
Informing about this smab+sbc charges. I have no information from icici.
No call, no mail and no msg. Now that i understand that icici bank has not informed
Me about changes of balance system and if charges deducted are not credited back
To my account. So kindly take my request as soon as early and refund my money.

I had availed ICICI credit card PL during 2015. While explaining the same, the pre-closure penalty charges was not disclosed and no agreement being sent to know the missing info about the loans terms and condition. The customercare person discussed this via phone and processed the amount within 3 days. Now I did inquired about the pre-closure of the same and I was shocked that pre-closure penalty of 3% which comes around 5k extra for me to close it out. Please advise.

I have some due with my credit card. Due to some personal problem iam not able to pay my emi on time. But iam not activated auto debit service after this they make auto debit and debited amount from my icici bank saving account. And blcked my card as per icici bank rules.When iam talk on customer care they siad contact rohini branch for this solution to backend team.But how can this possible when iam not activated auto debit service for credit card after they debit amount from my account.

I am a HNI customer of ICICI Wealth Management. I receive my salary into savings account. I hold credit card from the same bank. I have kept more than ten fixed deposits.

I owe the bank absolutely nothing. There is a standing instruction to take the full amount outstanding from my savings account.

There is no reason - logical or otherwise - to slap a lien or lein - that too without informing me by phone or email or letter directly or through my dedicated relationship manager.

This is a wealth management branch - I have a so called dedicated relationship manager - who gives a damn about any of these things. She simply reads what is there on the screen and relays what others tell her.

I have made arrangements to issue a show cause notice to ICICI. I also wanted to make the public aware malpractices of the bank. Hence the complaint.

Hi icici team,

Your company representatives came to my company to open my salary account and offered me range of benefits. One of them was metro debit card for which one time joining fees was told as 300 inr to which i agreed and applied for with. Now i came to know from my friend that there is an annual fees of 300 inr as well on the card which i found on the website also which was hidden from me.

I called by all your channels but no one is able to cancel the request although there is no intimation on my email and phone that the card has been applied. This really strange behaviour from a reputed bank.

On complaining online on consumer complaints my card has been cancelled and refunded but inr 100 was deducted for the card which has not been refunded. Urge you to refund the same as well into my account.

Hi,

I am sending a mail for complaints and grievance for home loans. Not sure about sending this mail to right person or not. If it is not right then please forward this mail to the concerned department as this is a very serious matter.

Myself rohit agnihotri (Mob: 954****580) and my ex-colleague deepak singh (Mob: 999****900) both have applied for home loan from icici bank and our home loans numbers are lbdel[protected] and lbdel[protected] respectively. Our home is in construction period for 3 years terms in sector 102, haryana

We both have taken loans from one of your icici home loan representative mr. Arjun tyagi (Mob: [protected]). I am sending this mail specially about complaints of arjun tyagi who works under mr. Gaurav amrit (Icici sales manager).

I personally told him that i need a loan for 12 lacs only and deepak personally told him that he need a loan for 13 lacs only and we will pay the processing accordingly and as per the affordable government housing scheme in haryana there is a 0.25% processing fees instead of 0.50% plus government taxes like 14.5% and mr arjun also committed for the same. But he approved our home loan for the amount of 15 lacs 30 thousand which he told us despite of our instructions and we both still awaiting for our welcome letter.

As per statement given by him about processing fees we given him two cheques for rupees 4000 individually.

Few days later he came back to us for final agreement before disbursement and he returned both of cheques of rupees 4000 individually and said that he will take 4000 per person in cash mode for processing fees as he told us that he will deposit the appropriate amount in icici bank for processing fees after loan disbursement. We were not aware of that paying processing fees in correct mode.

Along with other documents, bba and cash, he also have taken 5 blank cheques with our signatures due to your some mandatory process which we were not aware of that. We both have also duly signed auto debit form for pre interest emi deductions.

We both got our first disbursement in cheque mode in the amount of rs.2, 29, 149 individually as per demand letter given by our housing project in-charge person.
Our main important concern is related to processing fees and your complicated procedure which given us a hell of frustration and your representative arjun tyagi is not responding since last 15 days. So we contacted mr. Gaurav amrit who convinced us that he will settle a meeting with all o[censored]s along with arjun tyagi but meeting is still not yet conduct.

Now its very clear to you that we both have given 8000 rupees in cash to mr. Arjun tyagi after that my account is debited by 1752 rupees on 26 feb, 2016 from my cheque and deepak singh account is debited by 1852 rupees on 26 feb, 2016 from his cheque which we both have given to mr. Arjun tyagi.

Later we realised then we both have make stop payment on rest of cheques which we have given to mr. Arjun tyagi.

What the hell is the procedure to taking money in cash then debited by cheque and then again debited through auto debit mode.

Icici bank doesnot understand that people is on the best treasures of the success of a company. Once you make an entry, you will be astonished by an amazing fact that icici bank does not expect its employee to serve its customers. One should not wonder that icici bank gets the largest number of complaints against fraud, cheating money, etc.

Check the consumer forum website of the government of india about the number of complaints against this bank. Icici banks executives/employees false commitment and cheating/looting money in some illegal way which genuine customers can not understand shows a unprofessional attitude.

Now its very clear that gaurav and arjun both invloved in this cheating business, i asked gaurav to bring arjun infront o[censored]s in rohini branch office but response was negative and gaurav is pretending that he was waiting for us for meeting on monday. Mr. Arjun tyaagi is avoiding us and now we need to handle mr. Gaurav amrit personally in office on some other day.


Only 8000 rupees for two persons get looted from us and was told that this is a processing fees, i am hardly fighting for 4000 rupees myself and deepak singh is fighting for his 4000 rupees only. We have taken loans in the terms of lakhs not in thousand, are you guys incredibly forcing us to waive these 8000 looted money. I will fight till my last soul until i did not get my money back.

Regards,

Rohit agnihotri

Dear sir/madam,

This is swaroop kanwar, holding an icici saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying their policy changes, if any.

Icici bank is simply debiting amount from my account without any prior information. I think icici bank is not even following the guidelines mentioned by rbi. Previously minimum account balance for my account was 1000/-rs but they made changes in their minimum average balance policy and its charges without sharing any prior notification. Bank is simply doing fraud with its unaware customers.

Earlier mab charge was very less but suddenly bank raised it highly without notifying.

Please find the below details for all the transactions made by bank. I tried to get in touch with the bank on their helpline but they said that they can't do anything about this:

[protected] mabchgs-jan16+stax 458.00
[protected] mabchgs-feb16+stax 458.00

Please take some action against this bank for not complying.

These amount were deducted from my account without prior information. This is causing severe inconvenience for me.

Bank branch address:

Balotra sadar bazar
Near bus stand, balotra-344022
State-rajasthan
Balotra

Response awaited.

Thanks,
Swaroop kanwar

On 2 april i deposited a cheque in my icici bank, drawee bank united bank of india, barrackpore branch. Today it is 5 april, till date the amount has not been credited in my icici account. The amount is rs 239000. My icici account number is[protected].

Earlier it never happened. Customer care said the amount is big. Does that means for 20, 000 processing method is of one type and if the amount is in lakhs it is something else.

My e mail id is [protected]@yahoo.Co.In.
Please do the needful at the earliest.

Dear sir,
With due respect i want to say that i have a current account by no.[protected] in your haridwar branch .On 28th march, 2016 time approx 17:35 to 17:40 i visit your atm situated at shivalik nagar (Atm id-s1vdc038) .And i have done one transaction for rs.35, 000/- withdrawal but money not dispended and display shows something like your card limit exceeds or daily limits exceeds and not received any money or transaction slip too.
After this transaction at same place situated another atm (Atm id-s1cw5769) i use for two transactions (Rs.15, 000/- each) that were successful and received amount. When i have received slip i came to know that rs.35, 000/- deducted from balance.
Immediately i complaint by mobile on your customer care telephone no.[protected] and i received sr[protected] after this i received auto generated e-mail stating that amount was succefully paid to me. Again i replied by e-mail stating that i have not received my money. Again i complaint on 30/03/16 at your customer care no. And received sr[protected]. Now again i request you here by that please do needful immediately and credit my amount rs.35000/- .And please arrange cctv footage of atm and atm roll of payment.
Thanks and regards
For uttarakhand gujrat carriers
[protected]/[protected]

I made a transaction on 02.04.2016 around 10:10 AM in Pune Shivaji nagar Branch ATM machine. I tried to withdraw 40, 000 rupees but ATM machine did not dispensed the money but amount deducted from my account. Immediately i contacted bank person she asked me to log a complaint in customer care. I logged a compliant with SR no.[protected].

Every time i m checking the status of compliant, i am getting different turn around time. 1st time which i checked with bank person she said it will be 24 hrs. Money has not been credited back to my account after 2 working days.

I am holding icici bank credit card... From 2012...last month.. My payments due was 650/- due on 23th..and I pay on 24th via net banking
It the time of issuing this credit card.. I have been informed that if you unable to pay on time u will be charged interest... But they have not informed late fee charges.. And it's slab... There slab.. Are as follows
Up to 100/-= zero late fee
100 to 500/- = 100+ services charges
500 to 10000 = 500+ services charges

.and also there is three days gress days... .. But last month due to continues holiday my bank transfered on 29th so they charged late fee 500 + services tax on 27th. I was not aware about there late free charges. I am really to pay only interest of 3 days.. Not 500/-.

Card a/c number 4375 xxxx xxxx 4008 - though payment made within one month of purchase still showing due and charging interest. Samsung smart led tv purchased on 26/01/2016, as chroma retail had advertised an additional discount of 10% using icici credit card. Made full payment of 59, 465 on 24/02/2016 which is acknowledged in the march 23/03/2016 statement at the bottom as - 24/02/2016- click to pay payment received 59, 465cr. Still the same statement summary shows previous balance 59, 692.86 + purchases charges 2, 221 (Which includes interest 1, 939.87 & service tax.) shows interest. I paid it much before the due date. I am only a hdfc debit card user and only used the credit card due the the discount offered. The credit card was also forced upon me though i did not need it. Please therefore handle my first unfortunate purchase efficiently - as no interest was due - and tell me the credit amount after deducting the service tax which i have not paid - so that i will take advantage of the payback amount and surrender the card as i do not need a credit card.

I have a demat account in icici bank which has not been used till date . When i checked my bank transactions and i found that there is one debit transaction ''55736122 dp chgs till feb-16---- inr 572.50'. When i created the demat account, i was not told about the dp charges, it was told by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

On 9 march 2016, i have done total 3 transection . I have made two transection of 20000 but i receive only 1 of them second 20000 rupeea was not dispach from machine .
I have already submit a written complain at my home branch on 11 march 2016. But did not get any money as well as response .
Please over this matter.
Thank you
Feraz ahmed siddiqui
A/c no.:[protected]
Saving account
Branch : nfc, new delhi

Hi,
28jan2016 i transferred money to india registering to money2india online.
22feb2016 still haven't received money so approached customer service through phone and email. Asked for documentation i have provided passport, visa, identity everything required for transaction process.(Re: 00065abcnk1u6ct0:query on transaction id: m2a[protected]
02march2016 after lot of followups again i learned transaction is held for documentation despite i provided all documentation. I have reattached all visa copies attached and sent (00065abd7f72xdkp:status of sr[protected]
05march2016 - after lot of customer service followups i got confirmation that all required documentation is provided and funds transferred is initiated(Re: 00065abd7f72xdkp:re status of sr[protected]
11march2016 - i again receive mail asking us bank statements and sent on the same date and called to make sure you have all documentation to process the request. I got confirmation that the last documentation and will be transferred(00067abdyyx1q24k:re: status of the request sr[protected].)
Despite sent all statements i kept receiving same auto generated mail asking statements till 21march2016
24march2016 - called customer care and resent documents and bank confirmed they would process my money by march312016
04april2016 - still not received money, i have called customer care, initially she started giving all wrong information and then i was in call for 2 hours explaining whole situation.She finally paid attention since i forced and realized they have all documentation but new twist that she mentioned to me was my account was not active and she said she will place request to activate it. I asked for reference number and she said i will receive a mail in 10 minutes after 2 hours long call. Haven't received any mail about activated i'm very depressed with this bank fraud.(Re: 00067abdyyx1q24k:re re re re re status of the request sr[protected].)

I really feel cheated by this bank and feel helpless. Lot of time to followup up and they don't have systems. Every time false assurance and which really hits on customer patience. I request to your help.