ICICI Bank Complaints & Reviews

I had been an icici credit card user for last 5 years, and last january my credit card payment reached them on 2nd february, against the pay by date of 30th jan. (There were a saturday & sunday banking holidays).

Though i requested for reversal of extra interest of over 1300/- icic team didn't reverse, and i escalated this to customer care head, principal nodal officer and now to level 4 officers. It was sad to see they were...

Hi,

I am a customer of ICICI Bank and my account no is :[protected]. I have done an ATM cash withdrawal on 14-April-2016 18:57 at Mohan Co-operative Sony building ICICI Bank ATM in New Delhi-110044. I got 18 faulty notes of Rs. 500 each note and nobody is ready to take this type of notes. All are torn and stiched by tape and glue. Bank is also not accepting those and suggest to register complaint to customer care but I have loose my patience when customer care said that there is no any option or procedure to register this kind of complaints. Seriously this is pathetic and I am fed up with this kind of activities.

I have applied for my credit card three times but, no response from the credit card dept. i have attached images below.

First:- Very first time applied and no response
Second:- Second time i applied for my credit card, response came in a different manner saying address proof is not enough(Note: With the same address i got my personal loan within 2 days)
Third:- Third time i have applied for my credit card, response was very good saying visit branch.(Senior person spoke and asked me the application number). i have the number but i am very much irritated by calling to them and spending 100's of money for talking with them regularly

Almost one and half year gone but am still begging for a credit card to them. i really hurt even though am eligible for getting a credit card

Dear sir/madam, i am narendra kumar from tamilnadu, i am having my savings account in icici bank. On 01.04.16 i received a mail from icici bank customer service department stating that i have operated my internet banking in unauthorized system so login to your account otherwise your account will be disable in 48 hrs so i login to my account. On 03.04.16 i received 10 message from icici stating that i have recharged my mobile and recharge my paytm wallet, but i have not done any transaction for past 2 months. Total amount misused is rs.41000. I made a call to customer and raised complain against this they are saying that the transaction was done by with authorised code only but i have done any transaction i dont use paytm wallet and not recharged my mobile too. Please understand my situation and please help me to get back my money. Please any one help me to get back the money i worked hard and earned that money i am the only person who earn in my family. So please understand my situation and help me

I had a failed transaction at a restaurant in Belgaum. I have complained with the hdfc bank asking where did my 1000 rs go. Bank people do not have a answer where the money went. They are not replying to my complaint. This is how service is provided to the salary account holders @ hdfc bank. At Least reply to my questions which i have mentioned in the complain.

Ref no : 1036079

Hi,

I am having bank account in icici preet vihar a/c[protected] branch new delhi
My email address is [protected]@yahoo.com

I was just checking my bank statement and got the shock because my account has been debited by mab charges multiple times

I don't have any mail informing about this mab charges. I have no information from icici. No call, no mail and no msg. Now that i
Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8(1)(K) i.E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006

Can icici bank explain the reason by mail to me at the earliest. I would request to please have to amount charged refunded.

Hello

I am chinmay sawant and writing this letter with the reference to the credit card
Last month i had received call from icici bank for offering credit card. Email id where i had forwarded the document was [protected]@gmail.com.

They had promised, that i[censored]se their credit card, there will be no joining fees and also will be getting some gifts like addidas watch, shoppers stop voucher and ray ban glairs. The name of representative who had called me where ms. Trupti and ms. Pooja.

Also they informed me that if some one calls from icici bank, mention them that they i am ready to pay the joining fees. They specifically mentioned that i will be receiving call from some third party and they are not involved in the day to day function.
Hence joining fees, life time free card and providing all the above 3 gifts
Is in their power as they are bank employee.

Now icici bank has sent the card directly to my place and they have already sent the bill in which thw joining fees is applied.

Require your help in solving this case

I opened an IWish Recurring deposit with ICICI bank at committed interest rate of 8%.

I closed the account before maturity date and amount refunded back to my account after deduction of panel interest.

I understand that I have been paid interest of 5% over deposited account, and additional deduction is also done.

I am chasing ICICI bank from past 15 days but having no information regarding my interest calculation.

Entire communication can be provided physically if required, as I have kept copy of same with me. Every time I spoke with customer care, I was kept on hold or received no proper reply.

I G.Sreenivasa reddy residing at V.V .Nager, Kukatpally, Hyderabad, Telangana.
I am 15 years old customer. my savings A/C no :[protected]. 5 days before my account was blocked. with out any notice. Even thought sufficient amount is available in my account.Can you please resolve the issue or can move consumer forum.
My phone number :[protected]

In the first week of february, i thought o[censored]sing the icici pockets application, and installed it. For online transactions, it needed a 3d secure pin which is to be generated during the first online transaction.
I tried generating the 3d secure pin, and couldn't, since it said that my credentials are incorrect. Since then, i have been calling the customer care several times and all they do is place a service request, ask for screenshots and personal documents and then do nothing. I have to call the customer care once a week and they place a new request saying that this time it'll be resolved.
Icici pockets claims 20% cash back on bookmyshow and some other websites. Well, i have used bookmyshow and other such services very often in the past 2.5 months but not through the pockets card, because it isn't working on online transactions. Hence i missed out on a lot of cash back. A service, which was promised to me while installing the application was denied.

Hi,

There are not even receiving any customer complains, there customer complain is worst and they have not taken any action and they debit 247 rupees from my account for credit card of icici and i never have any credit card of icici, without any reason sec-54, gurgaon, icici branch deducted the money for credit card and even when i never had and never have icici credit card.
I am coming here for help, please help!

Contact: vivek verma
Number: [protected]

I wanted to open Basic Savings Bank Account, so i quickly landed to the page http://www.icicibank.com/Personal-Banking/account-deposit/basic-savings/index.pa...⇄
on 11/4/2016 i visited your two branches (IFSC CODE : ICIC0001035 and other IFSC CODE : ICIC0001314) for opening my basic savings account, the first branch (1035) just told that this basic saving do exist, and the secound said "opening this account is long process..." what does it actually mean ?
so they just told me that, i have to open regular saving in which i have MAB monthly, and in both branches, the executives actually don't anything about this basic saving account (poor product knowledge ).
and i got call from icici bank (no. +[protected] and i just told them open basic saving account, they agreed and said i cannot apply through online, they will fix an appointment and send one executive to my place, so he will open your basic acc . after 2 hours i got a call from mr srikant ((IFSC CODE : ICIC0001035), and he refused to open basic saving account, he said that that do not exist .
can you help me, do this basic saving exist or not .if not then why it is on your website and why that phone call executives agreed to open basic account .if it exist, then why they are refusing to open that account.

I haven't subscribed to my money service but still anual fee for jan 16-dec
343.50 rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console. What an insane they don't have toll-free number. I called support guy he hold my call for 18 minutes with no reply. I really got pissed off. Please unsubscribe me from my money service and pay back my money.

Bil /[protected]/mm annual fee jan 16-dec

Hi - there are several unknown deductions from my account

Il/[protected]/nchgrs2.50strs0.36 - 2002.86

Mabchgs-feb16+stax 50.75 - 400.75

Mabchgs-mar16+stax 65.25 - 515.25

What are these deductions???? I opened this account only because you sold an insurance policy to me. This is rediculous.

Please explain and revert back these immidiately.

This is regarding a severe complaint related to the website of b2 banking.

I have been using icicib2 banking from 2008 and I have hardly seen any improvements in this website.

This being completely online banking, the web experience has to be really well otherwise it's of no use..!!

1) The mailing module is ridiculous - the grid does not show subject line for the mails. Do you expect your customers to click on each mail to find out what they want?

2) Inbox and Sent items are clubbed together in mailbox - please check some mailboxes like yahoo and gmail and improve this section on your website.

3) The information is not quite up-to-date anywhere - I recently wanted to update nomination details of my account and the information on website was different and one given by the online representative was different. My service request was closed with some comments and there was no update provided via mail or phone. Of late, I received the standard response - "Please visit the nearest branch and submit the documents" - Then what's the use of your online bank if I have to visit the branch in any case? Don't you think it kills the purpose of online banking itself. Help your customers to reduce their branch visits.

4) Train your customer representatives - they don't know that which website your website works well on. In fact it has to be browser neutral. Though the above problems are on all browsers be it IE, Chrome or Mozilla..!!

In fact the process for updating the nominee is easier in normal savings account than this online banking.

Now, there being no branch this adds to lot of problems for your customers. If you really care for your customers then please work out on these improvements or else your customers have better banks to move to.

I submitted my application for NRI home loan in the first week of March 2016 in all respect however i am still waiting for approval. Chronology
- 4 March 2016 Application handover to ICICI representative (Arif Hussain)
- 30 March 2016 inquiry/verification received from ICICI (Sakshi Bindal / Regional Credit Manager Noida)
- 7 April 2016 house verification from ICICI

I am afraid of financial loss claim from...

Hello,
My name is manish rai i am holder of saving account with indusind bank with a saving account no[protected] and my home branch is noida sector-18.I am writing this email in great disappointment, i would like to share my bad experience of banking with indusind. I am a salaried person working with pvt. Organization in delhi and trying to cope up with life by earning my livelyhood, i have my family in bihar who is totally dependent on me and my salary. With a great agony i would like to bring an instant to your kind notice. I would like to share that i am earning 16k per month and staying alone in delhi to full fill my family requirements. On a pleasant day of december when i got my salary on 7th december i was in bad need of money so the other day i thought of withdrawing money and planned to send it to my family in bihar.
So, i went to icici atm near 12/22 noida to withdraw amount of rs 4000 at around 9 dec 5:39 pm, but i was shocked to notice that the amount trying to withdraw did not come out of the machine after that i tried contacting the guard at the same atm but he was of no help and directed me to my home branch of indusind bank. I would like to bring it kind notice that it's been more than 2 months i am traveling here branch to branch desk to desk but did not get any remedy of my pain and loss. I have been in touch with my branch manager but he is also reluctant and seems in no mood to help, and induslnd officer is saying that icici bank is not giving cctv footage
I also got in touch with icici bank but for them i am not their customer so they re-directed me to indusind again. You can understand for a person how is earning 16k per month a transaction of rs 4000 is a big amount with that loss i am being mentally and physically harassed on day to day bases.
So, this is my last hope and resort to write this email to all the big position holders of reserve bank of india
So i here by request and please of resolution of my matter as soon as possible or else i will have to take this matter to the honorable jurisdiction of india.
If you any question me and my number is [protected]
I am waiting to your positive response
Thanking you in anticipation

Dear sir,

This is a complaint on the surcharge waiver being offered by icici on coral cards.

I have a salary account and in course of time i was offered a coral credit card. I have been selectively using this card only in hp petrol station. In spite of this cautious approach, i found out that i was being charged with the surcharge fees continuously for 3 months. I want to get this charged reversed at the earliest..

Sir i would like to bring to your notice on the vulnerability to a customer. I had a call with the customer and they told me that i need to make sure that card is swiped on icici merchant services swipe machines

What else the customer need to make sure?? Even after making sure that the card is swiped at hp outlets, they want the customer to go inside office counter need to verify the pos machine and check if those machine is of that of icici. Is this not the responsibility of the icici - hp?? Should they want the customer to go and confirm on their desk and see if they are using the correct machine or not.

Sir please consider this complaint on behalf of a multitude who face this issue..

Let me paste the transactions from the same hp outlet..

I have been constantly getting reversal of surcharges till dec '15-see below


Old transactions with the same hp outlet for which the reversal has happened
[protected][protected][protected][protected][protected]-------
28/11/2015 74766515332547578900305 sri venkatadhri servic bangalore in 26 514.25
30/11/2015 rev of hpcl surcharge rev 12.50 cr
30/11/2015 service tax reversal 1.81 cr

But the past few transactions you can see clearly that there has been no reversal of the amount from the same hp petrol bunk
[protected][protected][protected][protected][protected]-------

1.) 30/01/2016 74056636031001136138658 sri venkatadri service bangalore in 3 161.45

2.)16/03/2016 74056636076001220308015 sri venkatadri service 514.31 dr

I am providing the phone number for presenting my case and to get a reversal of surcharges and ale so to bring a clarity on the t&c so that such things will not repeat to vulnerable customer whose voice cannot be heard.

3.) i too had a recent transaction at the same hp petrol bunk on -08/04/2016 [rs200] and 10/04/2016[rs500] for which i do not have the recent statements.

I am providing the phone number for presenting my case and to get a reversal of surcharges and also to bring a clarity on the t&c so that such things will not repeat to vulnerable customer whose voice cannot be heard.

Rgds
Sam

Taking icici credit card was the biggest mistake of my life. Their staff has no manners and don't know how to speak to a customer. I got a call from this lady sonu the other day for the payment of my cc wherein she was literally shouting on top of her voice. My payment was due as i was traveling out of the country and somehow missed to pay the same. She is such a harraser that she involved my family in it. Sent her representative to my house and gave call to my mother and harassed her. Why do you have to involve one's parent for a puny amount of 5000 which i was eventually going to pay.

She didn't understand and kept on harassing even the peak of the same was when even after making the cash payment in their du branch they sent a representative to my house and insulted my parents for the same. How could you do this to anyone, i mean i don't understand they don't even respect elderly people.

This is such a shame and coming from a mnc like icici it's unbelievable. I will complain to consumer court as well and make sure to sue them for this behaviour of theirs. This is unacceptable and i'm sure nobody will tolerate the same.

From last month a lady from icici bank call me several times in a day from no. [protected] or e [protected] . She asked me to pay bill of my father credit card . Why i am going to pay if i didn't used it .She always talk nonsense dont know how to talk .And she also make calls in my company where i did my training but due to her calls company through out me. Only she is responsible for this.How can a bank appoint such type of peoples .