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ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 63%
16707
COMPLAINTS
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ICICI Bank Customer Care

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ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

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ICICI Phone Banking Center

ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032



Registered Office

ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007


Customer satisfaction rating
63%
Complaints
16707
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Resolved
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ICICI Bank Complaints & Reviews

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[Resolved]

Dear sir,

I have SB account no.[protected] with ICICI Allahabad branch. I went to Brisbane, Australia for my company's work for the period 22/04/2008 to 26/04/2008. I stayed at Confort Inn Hotel, North gate. They asked for some debit card for security reasons. Hotel people swap my card and amount
300 AUS $ have been deducted from my ICICI account. I was not knowing that Rs.11734.95 have been deducted from my account. I came to know after coming back to India. I have done extra payment equivalent to 300 AUS $ .I have paid cash worth 640 AUS $ cash. The cash receipt is attached file Australia tour bills page 1. After coming back to india i have checked my account, I found that Rs.11734.95 is debited from my account (tran ID SB281426 dtd.22/04/2008). I have also attached account statement in excel form for your reference

In this connection i had a telephonic talk with hotel at Australia, they says that amount 300 Aus $ is not debited from my account you may check with your bank. Hotel people reply "This was only a pre auth no money has been taken this will disappear within a few days " .

After further correspondence, they advised “From Northgate Motel's bank, the only option you now have is to reject the claim for payment from your bank and claim payment back from your bank. Your bank needs to contact Northgate Bank which is "Westpac Bank, BSB No 034003" with the account
being in the name of "The Northgate Motel."

ICICI bank says that the above amount is swaped from your card, so you talk to Comfort Inn and hotel people are not giving reply.

Pl. do needful hotel says that the above amount is credited hotel's account.

(See attached file: Australia tour bills.pdf)(See attached
file:
[protected].xls)(See attached file: comfort Inn.pdf)(See attached
file:
Application.pdf)

With regards,


(Vinaykumar Natavarlal Suthar)
ICICI A/C No.[protected]
Mobile : [protected]
Complaint marked as Resolved Aug 14, 2020

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    Respected Sir,
    I have taken a Two Wheeler loan from ICICI Bank, which was started from 07th...
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    [Resolved]

    in recent move icici bank has raised minimum deposit limit to 10, 000 per day. I have savings bank account - as a physically challenged person it is quite handful for me access the bank services through internet. Now the limit has raised it become a burden for me.
    Complaint marked as Resolved Aug 14, 2020
    Dear,

    As i had been a regular customer who uses the credit cards, Now against my credit card, where the purchase the amount has been cleared now how come there are dues against the credit card which is been reflecting in the statement, every time i do not recieve statements on due date inspite of calling custmer care concerns, and the behaviour is such a rude which does not even try to listen, post a solution where i could resolve all my queries.

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      [Resolved]

      I have done FDR with your ICICI bank (Ashok Vihar, Delhi) branch(code 0331).But on maturity I have face many troubles & not encash my fdr till date.I have visited 3-4 times to your Ashok vihar branch, & still they are no positive answer for not
      maturity of FDR.

      When I asked for complaint book ther refuse to give me.So I am not interested to continue business with your bank.Pls relese my FDR with emidiate effect.

      A.K.Jain([protected])
      Complaint marked as Resolved Aug 14, 2020
      Dear Sir/Madam, I am authorised consumer of Indane domestic gas.My consumer No.is 06883 and vendor is Orient Gas Service Kanpur Nagar, phone no.[protected].Since wef[protected], DBTL is essential to get gas refill.I am not having ADHAR CARD, so I submitted DBTL(PAHAL) form mentioning therein all the requisite information along with my bank account details.The form together with a cancelled cheque of my bank was deposited with my gas agency ie Orient Gas Service on[protected] with their acknowledgement no.1043.
      Today ie on[protected], I sent the following SMS for supplying gas refill, but in response I received SMS that my consumer no. Is not correct. Detail of my SMS- IOC [protected] 06883. Sent to [protected]
      Now I request you to kindly do the needful at your end, so that I may receive the gas refill without any further delay, when I have submitted all the requisite documents to my gas agency.However my registered mobile no. Is [protected].
      Thanking you in anticipation for an early action at your end
      Surendra Sahai
      127/1/59, W-1 Saketnagar
      Kanpur-208014

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        [Resolved]

        Fund can be transferred from one bank to another through NEFT fund transfer. It usually takes around 1 or 2 working days for money to get transfered. This is applicable for any bank except ICICI bank. It takes more than 3 days for the money to get transfered. Why does icici keep the with it for so long. Is there any RBI guidelines in this respect? How can I raise a complain with RBI against ICICI bank?
        Complaint marked as Resolved Aug 13, 2020

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          [Resolved]

          I am a customer for ICICI Credit card for the past 5 years. Unfortunately, it happend this year to purchase few items for my home. I have been through their rewards policy system as follows:

          http://www.icicibank.com/pfsuser/cards/creditcard/rewardpoints/rp_faq.htm

          For every Rs. 200 spent on eligible purchases, you will receive 1 reward point. For example if you spend Rs. 15000, you will receive 75 reward points. This will be applicable for primary, as well as add-on cards. If your spends exceed 75000 in a calendar year, your subsequent spends will fetch you 4 Reward points for every Rs. 200 eligible purchases. Eg. Spends of Rs. 100, 000 in a calendar year will fetch you 375 points for the first Rs. 75, 000 and 125 x 4 for the next 25, 000 spent on your card. If your spends exceed 200000 in a calender year, your subsequent spends will fetch you 6 Reward points for every Rs. 200 eligible purchases. If your spends exceed 300000 in a calender year, your subsequent spends will fetch you 8 Reward points for every Rs. 200 eligible purchases. If your spends exceed 400000 in a calender year, your subsequent spends will fetch you 10 Reward points for every Rs. 200 eligible purchases.


          But they are not following the policies as such and the response from their customer care is very poor. when I have analysed each and every transaction and given them, they just blindly responding, Thank you for contacting customer care. we have credited xxx points.

          Thats all. Don't know what type of talented pool that they have with them.

          Hats off to the customer care.
          Complaint marked as Resolved Aug 14, 2020

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            [Resolved]

            dear sir,
            using my credit card somebody purchae something for rs 6700 in the month of february. my credit card no [protected], i complaint icici bank customer care and cancel my card and ask them to trace the fraud . customer care guy cancell the card and told complaint is registered you need to wait for 60 days and they did, t give any complaint no. if i call custumer care they were telling already 90 days over so we cannot proceed this complaint. if i ask the murchant details they are not ready to give . not because of this complaint no i cannot complaint to the higher authority. how can i recover my money and catch the fraud .if we purchase something online murchant address and delivery address should be there they were not suppose to get that also. kindly do me the favor.

            thanks,
            josan thomas
            Complaint marked as Resolved Aug 14, 2020
            SIR,
            Someone used my account and had done shopping of 16000 from bhartia cellular,
            the persons called me and said that they are calling from mumbi ICICI bank and offer us more limit on my feature card (limit up to 90, 000) then they, ask my credit card no and within half an hour they they had shopped for 16000.

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              Dear Sir,
              I have an salery account on your bank at neheru place branch delhi
              today i want to withdrawal ten...
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              Icici Bank people has dispatched my User id & Password on 28/06/2008 through ELBEE Courier but still i.e till 01/07/2008...
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              [Resolved]

              HI
              This is Suresh Babu Vutukuri. I apply for the ICICI bank credit card in the month of June 2007 when I was working in IBM, Bangalore. But till the time i had changed my room in Bangalore in the end of July 07 i didn't get any kind of response from the bank. From the month of October 07, i got a job offer in Satyam Computer Services and i had changed my place of residence to Chennai on 22nd Oct, 2007. When I joined in Satyam Computers I got an SB account in ICICI bank, Chennai as my salary account. The account number is[protected] and is maintaining at Chennai-Cenotaph Road branch.

              Recently I noticed that amount of 14, 528.52 is debited from my account on 18/06/2008 and now ICICI bank has blocked the amount of 38, 845.04. You can see those details below. The ICICI bank people are telling this amount is blocked for my ICICI credit card which was issued on 23/09/2007.

              Without my notice or my permission the bank people have linked my saving account to credit card. Even I made a call to ICICI customer care people and I shared my mobile number with them also. But I didn’t have any positive response from them and they are talking very rudely. Even now I can’t able to do any transaction with my SB account. They are telling that the card was delivered to the below address at which i was not residing in the month of September, 2007 and i am totally unaware of to whom they had delivered the card and who used that card. The bank is making me responsible for the usage of the card by someone else. Also the kind of delay in responding to the query through customer care is costing me Rs. 38845.04 which was billed again and debited from my account.

              When I asked them how my Chennai SB account is linked to Bangalore credit card..??, they are telling that bank has authority to do this without giving notice to customer. Right now i am in the position of not having any salary from two months and depending upon debts from others.

              So in this regard, as a helpless customer from ICICI bank, I would request any one of you to please intervene in this matter and help me to sort out this problem.
              Complaint marked as Resolved Aug 14, 2020

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                [Resolved]

                I had applied for a 3-in-1 online trading account through ICICIDirect on the 21st April, 2008 through application number. [protected]. All the required documents were furnished to the sales executive who had come to my residence. I was assured that my account would be activated within 20 days. Those 20 days are long over. Repeated calls and mails to ICICI customer-care have proved futile. All that I get to know is that my form had been rejected twice (of which I was not informed by anyone, I had to call up several times to get this status report) and now it has gone into the never ending processing mode. Each curt mail to ICICI customer care receives a reply back that I should wait for 10 additional days.
                I am now tired and frustated and all I want is a refund of the processing fee of Rs. 250 that I had given along with the application form.
                If this complaint is forwarded to ICICI, I am certain that the obtuse and imbecilic fools that are employed over there will repeat (just as a stupid parrot does) what they have requested before, that I should wait for another 10 days. Please refrain from sending such SPAMS
                I have already approached another DEMAT service provider and have sent in my application.
                WILL THE DEAF OF ICICI PLEASE TAKE NOTE??
                Complaint marked as Resolved Aug 14, 2020

                Service — EM 123334146IN- Non-Delivery

                The letter sent to SBBJ, Bhiwadi from UTI Technology Services, Mumbai is yet not found to be delivered as stated by Bank.

                Service — non receipts demat documents

                Sir,

                I fillup a form for Denate account on 22 Dec 2009 at SBI Branch Narangi, Guwahati (Assam), but no response related to demate account recieved till date.
                I urgently requirement of Demate account, therefore you are requested please forward the doucument at earliest and please confirm by me over by E-Mail address [protected]@yahoo.com

                thanking you

                yours faithfully

                Rajesh Meena

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                  Dear Sir
                  I need to receive the provisional certificate URGENTLY for the PEMI interest payable from 01-APR-08 to 31-MAR-09.br...
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                  [Resolved]

                  Dear Sir,
                  From the first date i am not getting the single bill at my billing address.lot's of time i have made the complaint through mail but no action is taken and i have charged for the late payment.Why i am going to make the payment without getting the bill.
                  Kindly do the needful.
                  Credit Card Holder Name : Archana Barolia
                  Credit Card No : [protected]

                  Regards
                  Archana Barolia.
                  Complaint marked as Resolved Aug 14, 2020

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                    [Resolved]

                    I am Vinod Maheshwari; I have taken a Home Loan from ICICI Bank, Sector 50, Noida Branch on Date 7th March 2007.

                    My Home Loan Details are
                    1. LBDEL[protected] (Primary Home Loan)
                    2. LBNOD[protected] (Top-up Loan)

                    I have purchased this house from Mr. Khemchand. He was also having the home loan and top-up loan from the ICICI bank.

                    In October 2007, I came to know that Mr. Khemchand was paying the EMI on his home and top-up both loans.

                    Then I and Mr. Khemchand have contacted to bank, we met Mr. Vikas Chowdhary (Area Operation Manger) regarding this issue.

                    As Per Mr. Vikas, Bank was not able to close Mr. Khemachand’s home loan account as they have forgotten to deduct the his top up loan money from My new Home Loan amount. Due to this reason the property papers was not transferred to my home loan account.

                    I have shocked as legally I am the owner of that property and as per bank I have no roll on property I am just paying the EMI for nothing.

                    After several visit of the branch and huge effort of Mr. Vikas Chowdhary, bank has closed the home loan of Mr. Khemchand, So Mr. Khemchand Home loan EMI has been closed in November. But bank has not closed his top up loan as there is some technical problem; due to this my property paper has still not been transferred to my account.

                    I have discussed the same many times with Mr. Vikas, but I did not get any proper response from his side and the situation of the issue still same for me.

                    Mr. Khemchand has to pay EMI for 5 years, as remaining period for his top-up loan. Till that I can not sell or transfer my property to any body.
                    As per Indian law I am the owner of the property and bank is not showing the same then why I am paying the EMI.

                    I am putting this mail to following ICICI personnel also:
                    1. Mr. Vivek Agarwal – ACM Home Loans on 7th March 2007 in Noida Branch
                    2. Mr. Sharad Mittal – RBH Delhi on 7th March 2007 in Noida Branch
                    3. Ms. Sarika Nigam RM-Home Loans on 7th March in Noida Branch
                    4. Mr. Vikas Chowdhary

                    Regarding this issue I would like to ask following question from bank:
                    1. Why the Bank personnel has missed to deduct Top-up loan of my property previous Owner.

                    2. If bank is so careless about their own money, then how can I believe on bank that they will keep my property papers secure?

                    3. When Mr. Vikas came to know about the issue why he has not try to close both loan of my property previous owner’s loan simultaneously. Because now to catch Mr. Khemchand is not easy as he has no problem to pay EMI on top-up loan.

                    4. I am paying the 12% as interest rate on my Top-up loan, where as other bank has been reduced the interest rates. I can still pay at high rate if your bank has been care for my issue. It is now become one year all-to-gather, and no response of bank.

                    After seeing following condition I have no option left to stop EMI and deposit the EMI in court with taking legal help.

                    I would still like to escalate this issue to you all as I want to give a chance to prove the credibility of bank.

                    I suffered mentally so much due bank mistake. Hope you will response positively after this mail.

                    Stll I am awaiting resolvance of issue.


                    Thanks in advance


                    Regards,



                    Vinod Maheshwari
                    B703, Sahara Apartment,
                    Plot No.11, Sector-6,
                    Dwarka, New Delhi -110075
                    Ph. No. +[protected]
                    Mobile: +91-[protected]/[protected]
                    Complaint marked as Resolved Aug 13, 2020

                    Home Loan — Not getting proper response from anyone

                    Hi,

                    My self Jai Pandey, I am looking after home loan A/c no .[protected], Account holder name Ajay Kumar verma, who is residising Abroad. I have sent a demand letter through first flight currior AWB NO.W16232536. on dated 11 feb and this has alreadybeen deliverd on 12 feb.

                    My concern is nobody confrming of good receipt of this demand letter.Neither Customer care exucitive nor bank officers.

                    Can any one please let me know how to find out this letter? Customer signed Disburesment letter already sent via e-mail along with Demand letter. Please help me out.

                    Best regards
                    Jay Pandey
                    Mob.[protected]

                    ICICI Bank Home Loan — EMI issues

                    I have requested for Increase in my EMI for Rs. 15000/- and tenure should be reduced to 200 months.
                    My interest rate was 10% and EMI paying Rs. 13212/-. I clearly mentioned in the letter that Interest rate should be same as my current interest rate i.e. 10% and tenure should be reduced. The request has been processed in such away that both the conditions are not satisfied.

                    My interest rate increase to 13%, Tenure is as it is and EMI is Rs. 16, 289/-. When I contact ICICI bank to verify the same, nobody responding. Somebody please help me to sortout this problem.

                    Thanks
                    Pavan
                    Join ICICI Home Loan Customers http://finance.groups.yahoo.com/group/ICICIHomeLoanCustomers/
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                    ICICI BANK HOUSING LOAN DEPT. — TRIED SO MANY TIMES NOT RESPONDING

                    As i have taken home loan from icici bank, I feel that the rate of interest, i am paying is from higher side, so i want to take over the loan by some other bank & i have already compleated the deal on the interest part with the bank now i am interested, So many time i wanted to contact the people in the bank, both in hubli & Mangalore, but every time they said they will come back to me with full detail, i mean to say, that they wanted to discuss with there higher authority, but it has never happend, i have requested them so many time, atleast to convert my PRE EMI to regular EMI, but no result, finally now I wanted to quit & wanted it to be taken over by other good bank. REPLY ME AT THE MOST...TRY TO CONTACT ME OVER MAIL .

                    MY LAN NO.LBHBL[protected]

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                      [Resolved]

                      Dear Sir:
                      I had an ICICI Credit Card, for which I had done a settlement on the Principal amount, now 1 year after my settlement, The bank refuses to accept that they did any settlement, they have taken that money that I paid in -lieu of Full and Final Settlement as a regular payment and now threaten me that they will BLACK LIST my credit history. I checked with the Bank Redressel forum also but they also gave the same response, that you have to make the payment as we never did a settlement with you, I have all the details with me, If you can help, I can provide alll the details.
                      Thank you,


                      Thanks & Regards,

                      Mohit Sah
                      # + 91 [protected]; +91 [protected]
                      Complaint marked as Resolved Aug 14, 2020
                      Dear all,

                      I was made to take an ICICI EMI Card by the so called customer service people 3 years back... There were at my door step every time saying that ICICI has nominated you for this type of cards. They said that i can use it as a debit card also.

                      So i withdrew some money and later when i came to know that i should not ve done that, i paid the principle amount discussing with the credit card manager here in chennai, Mount road office. The card was closed that time amicably and a letter was issued to me.

                      Later, i kept receiving calls from ICICI Advocates regarding the same and i ve explained them everytime what has happened. But now, i came to know after 3 years that my name has been black listed in CIBIL for any loans .

                      This is ridiculous. I am cornered now. I was true to them but they have cheated me.

                      Please some one suggest me what should i do now ? Is there any possibility that i can prove myself and take my name off from the list with CIBIL ? I cant spent money on this being a middle class fellow.. I would also like to know whether this sort of things happens to big shots too ?

                      Frenz, if you ve any idea or suggestion, plz call me at [protected] or mail me with your valuble ideas.

                      Thanks & Regards

                      Venkatesan

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                        [Resolved]

                        ICICI bank has lost my original property documents ! the loan is worth close to 50lacs. i have been following up on this for 18 months, and now they confirm that they have lost all the documents. they have promised to recreate the document, but i dont trust them any longer.

                        anybody had a similar experience ? what was the outcome ?
                        Complaint marked as Resolved Aug 14, 2020
                        my home loan emi has been arbitrarily reduced by you and it might have led to increase in tenure of loan. you are requested keep the emi at the same amount of rs 1830/- instead of reducing it on your own. a/c no LBPAR[protected]
                        As I have to submit Income Tax return in every finanial; year, i have not yet received the Statement for claiming deduction under sec 24 of I .T. Act towards repayment of Principal & interst on loan a/c no LHCAL[protected] / APPLICATION FORM NO.231391(during the period from Apr2007 to March08).
                        Pl.send it either by post or above E mail address at an earliest.
                        Mandira Bhattacharyya
                        Don’t count on info. provided by ICICI staff on such forums!!! You may also find thousand of ICICI victims by just searching(ICICI sucks) on Google search engine.

                        You may contact Suman Das, Head customer service or/and following other email id’s.

                        suman.[protected]@icicibank.com
                        [protected]@icicibank.com
                        kamath.[protected]@icicibank.com (K.V. Kamath - Head of ICICI)

                        You may ask RBI intervention as follows. Here is link for filing complaint in banking obudsman.
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                          [Resolved]

                          Hello Friends,


                          This is my heartlly request to all of you that never ever believe on EzeeGo .

                          ICICI has given me two free ezee go vouchers of Rs.1500.
                          When I went to encash that vouchers at the hotel, which is allready given on the Ezee Go site, then that hotel personal told that this is a fake vouchers from Ezee Go we are not accepting this kind of vouchers.

                          So please friends be aware with Ezee Go coupens either provided by this company or by any third party.

                          Sincerely,
                          Dipak Joshi
                          Complaint marked as Resolved Aug 14, 2020
                          Dear Mr. Joshi,

                          We write with reference to the blog posting by Mr. Dilip Joshi, of June 27, 2008, and wish to issue the following clarification:

                          We had run the Ezeego1 promotion for the period December 17, 2007 to 18 January 18, 2008 for Balance Transfer and EMI-on-Call wherein any customer who took a Balance Transfer of Rs.15, 000 and above or made an EMI-on-Call for Rs.2, 000 and above would get an Ezeego voucher worth Rs.1, 500 to be redeemed against a minimum transaction amount of Rs. 8, 000.

                          According to the Terms and Conditions stated on the voucher, the voucher can be redeemed in any of the three following ways:

                          · by making bookings on the ezeego1 website,

                          · by calling their call centre OR

                          · by making bookings through their "Ezeego One Travel Shop".

                          Besides, it states explicitly the face of the voucher, "To redeem the gift voucher, log on to www.ezeego1.com.

                          We recommend you to use one of these options and not approach any hotel directly.


                          Sincerely,

                          Harshil Mehta
                          Head Service Quality and Nodal Officer.

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                            [Resolved]

                            Request Number : SR70879409

                            I have deposited a cheque of Rs. 5500/- (cheque number ‘385554’of Sandeep Bajirao Ghorpade with ICICI account number[protected] on Friday 23rd May 2006 in your Old Sangvi, Pune Axis Bank ATM at Madhuban Corner for my friend Mr Chintamani Sadashiv Kulkarni, Axis Bank customer with account number [protected] of Maduraai branch.
                            On the very next day morning, I got called by Axis bank, Pune and they told me that I forgot to put cheque in the envelope(which was not the actual case). They told me to deposit the cheque again as it was missing.
                            As it was account payee cheque only, I took a risk of depositing it again so that even if it get cleared, my friend could have returned me the extra money Rs. 5500/-
                            So again on 24th May 2008, I deposited the cheque of Rs 5500/- (cheque number ‘385555’of Sandeep Bajirao Ghorpade with ICICI account number[protected]in the same account of Mr Kulkarni.

                            Now the problem is, in his account, Rs. 5500/- gor credited only ONCE for cheque number ‘385555’ on 27th May. But again on 31st Mat, the old cheque 385554 cleared. It is debited from my account and yet to credit in his account.
                            Please see below my ICICI bank account statement for that week. The amount is deducted twice. After tracing a lot, we come to know that the cheque is cleared on a person with almost similar name o[censored]nion Bank of India.Please reply ASAP.
                            How is it possible? while clearing my cheque, why didn't ICICI bank chequed the details? I am facing a lot of problems becoz of this.
                            Complaint marked as Resolved Aug 14, 2020
                            very poor in the money transfer.
                            i deposited a local cheque one month before, still it has not been credited.

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                              Dear Customer service Team,

                              Name: Shashipal Reddy Paidi
                              A/c Number: [protected]
                              Request...
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                              [Resolved]

                              Hi,
                              We are a private limited Company, having a current account with ICICI bank limited. 5 days ago, we got some credits to our account, through cheque transactions. We issued a few cheques (payments), which got bounced stating "insufficient funds".

                              Surprisingly, we had much more amount ("credited" to our account) than the bounced cheques. Even the credits to ours accounts, which followed in the coming days, are still "on hold". ICICI bank does not state any reason for "freezing" the account, wherein, they are accepting cheques credited to the account, and clearing them instantly. But, none of the funds is available.

                              The Company does not have any kind of loans/limits or any dues with the bank.

                              This has put our Company in big mess and we are suffering huge losses, as the fund-flow has stopped! Its the end of the month and we might, as well, loose non-expendible employees, and thus, loose business too!

                              Please advice at your earliest possible.

                              Hopefully,

                              Ashish Sharma

                              Director,
                              Core Database Systems Private Limited.
                              Complaint marked as Resolved Aug 14, 2020

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