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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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R
radii
from Bhopal, Madhya Pradesh
Aug 26, 2015
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Address: Tiruvallur, Tamil Nadu

Sir, I am icici bank customer.. Am gng withdrawal 4000 money in statement atm.. Bt money it's not coming in Dat atm..bt slip are show money withdraw..And we are gone to complaint in icici bank.. Totally we are confused.. Bcz they are told go to statebank.. And that also told to contact your branch..icici bank not responsible for my money
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2015
ICICI Bank Customer Care's response
Dear Customer,

We're sorry to hear about your experience. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2vbnx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    panko24
    from Hyderabad, Telangana
    Aug 25, 2015
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    Address: Pune, Maharashtra

    I have a Demat account in ICICI bank . When I checked my bank transactions and I found that there is one debit transaction '37120137 DP CHGS TILL JUL-15'---- INR 172.57'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 26, 2015
    ICICI Bank Customer Care's response
    Dear Sir,

    We regret any inconvenience faced. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      C
      chandra.spark
      from New Delhi, Delhi
      Aug 25, 2015
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      Address: Patna, Bihar

      I applied for the ICICI Credit Card and the application no is [protected]. Today I received a call for the same and after that an email saying "we regret to inform you that based on the information or documents submitted by you and additional criteria as applicable, your application [protected] cannot be processed any further." May I please ask why is it. Let me know the rejection details, it's my right. Around 10 months back also they rejected my credit card application saying that your salary doesn't meet our criteria, WTF at that time I visited the branch ask the representative for all the details and he said everything is fine and you can apply for the card. and when I applied they took around one month to tell me that you salary is low. I don't understand why it's took so long to tell me that and how much salary you want a person should be 12 lakh. Hope to hear back soon with proper details.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Sir,

      We are sorry to hear about your concern. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2uyuu) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        keshava kesh
        from Mumbai, Maharashtra
        Aug 24, 2015
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        Address: Bangalore, Karnataka

        This is keshava M Account no[protected] this is inform you that i have salary account with your bank for the last 4 years recently i got debited for the unknown ECS charges from my account . please deactivate whatever the ECS services have been activated to my Account immediately with regards keshava m date: 24/08/2015 mobile No [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          aavni
          from Delhi, Delhi
          Aug 24, 2015
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          Address: Ahmedabad, Gujarat

          Dear Sir, I worked with I Process India Ltd at Ahmedabad as a Sr.Executive, i had resigned on Dec, 2014 and i had completed my resignation formalities on the same day. My Pf Number is MH/47808/35194 and my Emp Number is C40499. below is the mail which i have sent to I-Process Office, still i have not received my PF withdrawal amount. Request you to pls. look into this and take appropriate action to resolve the same. Regards, Rakesh Gadhavi [protected] [protected][protected][protected][protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            Akv89
            Aug 24, 2015
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            Address: Mumbai City, Maharashtra

            This complaint is in regards that i have given interview for sales officer post in icici bank conducted by ITM-VASHI in Jul or August 2013 exactly not remembering it. But due to family issues and my medical treatment i couldnt went through there internship conducted at ITM as i had submitted by original 10th marksheet for this job and i had been given acknowledgement slip by them but that slip has been lost but i had trying to call ITM in this regards from last year and i have visited their recuirtment office at andheri and given application for the same mentioning all my issues but from there end getting reply backend team will check and will call me back...
            Please do help me in thus regards
            Amit Verma
            Contact no. [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              P
              P L Raina
              from New Delhi, Delhi
              Aug 23, 2015
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              Address: New Delhi, Delhi

              The payment due in my Credit Card was Rs 31089.20.On 31.07.2015 i made two payments of Rs 10000/- each towards the referred credit card and Rs 11100/- as final payment on 03/08/2015 on due date. On 12/08/2015 one of the entries Rs 10000/-was refunded in my account for reasons not known. On checking my account statement on 1908/2015 I again paid the amount of Rs 10000/- Now I received the statement of account with interest charged Rs 1350.05+ Service Tax rs 189.01 on the balance outstanding. Will you please pacify, why your bank refunded the amount of Rs 10000/- after keeping the amount for 13 days and fuhrer charging the interest for no fault of mine. I request that the interest charged towards my account on 14/08/2015 be reversed as i have not defaulted in paying the amount before due date. With Regards P L Raina [protected] [protected]@gmail.com
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Raina,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vnrsankar
                from Virudunagar, Tamil Nadu
                Aug 22, 2015
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                Address: Virudhunagar, Tamil Nadu

                I was an employee of ICICI Bank ltd (employee number : 179947) from 29th july 2008 to 07 feb 2013) I have sent an request for EPS withdrawal request thro SPEED POST (CONSIGN NUMBER : RT[protected]IN ON 09/06/2015) .but still now am not received any reply/favour . Need justice /revert. my mobile number : (0) [protected] Email id : [protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  skmdgouse
                  Aug 22, 2015
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                  Address: Bangalore, Karnataka

                  I have been using ICICI credit card for the past 8years (both credit card and debit account ). I cleared all my CC bills on time. I stopped using credit card since 2012 . In 2014 November, there were few unauthorized transactions happened on my credit card. I neither lost mm credit card nor shared its credentials to others. I lodged a complain immediately by speaking to its customer care . As per their suggestion I visited BTM Bangalore branch and submitted all the required documents. Also they verified my original passport and visa pages and confirmed that they are good with verification . No additional documents are required as per that bank executive. After a week I saw that they reverted those unauthorized transactions but temporarily. After two weeks I got a call from ICICI bank and that customer care guy was saying that they never received my document . I went back to same btm branch and cross checked. They reconfirmed me that they had already sent my documents and even showed me the mail they sent . So I called ICICI customer care and handed over phone to BTM ICICI bank employee who sent my docs. That customer care guy was not believing and said that they hadn't received documents. So I scanned my docs and sent to ICICI customer dispute email and now our super ICICI customer care called me again to say that my passport is not clear and requested me to resend. Then I rescanned and sent. Again I wasn't able to satisfy ICICI. Third time I visited BTM branch and handed over my passport to them so that they can use the world's best scanner that they have . They scanned and showed mercy on me and promised that this time my issue would get closed. ICICI torture continues... Again getting calls from ICICI Chennai office.This time new way of torturing.. They call but no one talks ..Calling me every day but no sound..whatever .. I am never gonna pay single penny for those unauthorized transactions. I am ready to face ICICI.. Let them take the action .. I have tried my best to cooperate with them.But they never changed ..Worst ICICI ...
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 24, 2015
                  ICICI Bank Customer Care's response
                  Dear Mr. Shaik,

                  An e-mail communication has been sent to you on September 24, 2015 addressing your concerns.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2txat) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  I got response on[protected] as below from ICICI([protected]@icicibank.com) for the above complaint

                  "I am the designated manager looking into your concern and I request you
                  to allow me time till 9:00 p.m. of August 31, 2015 to update you with
                  the status.

                  We appreciate your patience and request your co-operation in the said matter. "

                  I thought that ICICI would resolve my issue, I got another response on 31-August as below . This clearly tells that, ICICI cust care again bringing the issue to starting Point. I lodged the complaint that ICICI bank not resolving my issue even if I submitted my passport copies mutliple time to ICICI bank . But now again they wanted me to submit my passport copies. I do not want to submit any docuemnts of passport copies, let it happen whatever they wanted to do.. I am ready to face


                  "Further, we are co-ordinating with our concerned branch with regards to your
                  documents, however, we request you to provide your complete copies of
                  your passport along with stamped pages for priority investigation."
                  Hello Sir/Madam
                  Were you listening to my issue ????? or are you the new bee to look into my issue ..??

                  I was crying that ICICI singing the same old song.. Again you added a comment saying that you sent a super mail to me on 9/24.. I eagerly opened my email and the mail says that I need to resubmit my passport copies ..

                  How many times I need to submit ..???

                  I received the similar mails around 10..

                  If you can't help me in resolving this issues then leave it.. DoNot irritate me again and again.
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                    V
                    Vengalarao Sadhineni
                    Aug 22, 2015
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                    Address: Chennai, Tamil Nadu

                    What is the reason for deducting 3 times for ATMDEC CHG/18-07-15/2407/25ST3. This is very frustrating with out even giving notice for what reason this amount had been deducted. Bank should not have any legal right to deduct cash from the customer account with out their approval. Today this is small amount, we never know this may even lead to big amount transactions. We are loosing faith in Banks, Can RBI take some steps to stop all this fraud?
                    ICICI Bank customer support has been notified about the posted complaint.
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                      I
                      ipr vijay
                      from Delhi, Delhi
                      Aug 22, 2015
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                      Address: Chennai, Tamil Nadu

                      Hi, My name is Vijayakanth, Day before yesterday, I got a call from ICICI recovery team, They enquired about my Cousin, he didn't settle his Credit card payment. I don't know anything about this. My cousin in abroad, i don't know where is he now exactly, Past 3 years I didn't have any contact with him. Initially they speaking politely then they used so many bad words in Tamil, He used to call this number [protected]. That person name is Sureshkumar, He is working in Chennai branch. If I didn't pick the call, they will call my office land line numbers, and they told, we will tall with HR using bad words, then the company will terminate like this. Also they threatening like we will send the local executive to your office like that. I checked with my office legal advisor, regarding this, He told to file the police complaint against this. Before that i want to get some details about this number. When I searched I found the below one, http://www.truecaller.com/in/[protected] Name - Phone number [protected] Fixed line Address Chennai, Tamil Nadu India Monday anyway they will call, when they call will use bad words, I will record that too before complaint it.
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                        D
                        Dharmender Singh Maan
                        Aug 22, 2015
                        Resolved
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                        Address: New Delhi, Delhi

                        Dear I want to complain regarding MR. PANKAJ KUMAR, GREENPARK BRANCH, PHONE NO. [protected] I don't know weather he is an agent or employee of ICICI BANK as he said he is having all my property papers along with signed checks ...holding with himself regarding transfer of from Axis bank . after his failure with 2 month still he is not returning my document . He has taken a amount of rupees 2000 /- in advance from me via check in the name of policy Bazzar employ Mr. Ravi Kumar . After requesting so many times he is holding my documents with him plz advise shall I go to court aganiat these 2 persons.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Maan,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2twj8) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          sunilkumar mishra
                          from Delhi, Delhi
                          Aug 21, 2015
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          Respected Sir I applied for a credit card last MONTH . Verification also completed but till date I didn't receive any update. Site mention for application status shows no record found. What is the status ? please update Application No- W[protected] Regards Name : SUNILKUMAR MISHRA Pin - 400709 Mobile - [protected] Email: [protected]@gmail.com
                          Complaint marked as Resolved 
                          I got 10 TO 15 call from ICICI BANK & GET IT RESOLVED resolved my problem VERY FAST SERVICES THANKS & REGARDS SUNILKUMAR
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Mishra,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            BSD
                            from Rohtak, Haryana
                            Aug 21, 2015
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                            Address: Bathinda, Punjab

                            Mam I visit your branch in Bathinda city 100 ft chowk, i met there your staff & tell them i want to submit a cheque in my wife's account they suggest me plz put in your cheque in draw box i again ask them is safe are you responsible for this they said its safe in our bank it will clear with in four days but till date amount not credit in my wife's account she need money plz help me i am very irritate from your system from 20 days i am very fedup so i hope you help me MY CHEQUE NO SI 654892 STATE BANK OF PATIALA Baljit Singh [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Singh,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              sanjaysh
                              Aug 21, 2015
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                              Address: Bangalore, Karnataka

                              On 12-aug-2015, an unfortunate incident happening within a matter of minutes when i was deeply engrossed in my work. I received a call claiming to be bank official and required my card details for refunding back credit points. It so happened that I revealed my card number, cvv details, OTP. Immediately i got Rs 6922 amounted debited messages for 2 transactions amount. A fraudster had paid his VODAPHONE bill for 1 transaction. Immediately I approached ICICIBank and disabled my account. Bank asked for FIR and told me they will be able to trace in a few weeks time. I had approached the Sampigehalli Bangalore police station who refused to register the FIR for small amount value. The Police instead only provided an Acknowledgement, The same copy I submitted to to ICICIBank.The Bank opened a SR[protected]. After 1 week Bank closed SR citing the transaction happened using 3D secure pin. In a city like Bangalore, being highly educated I'm feeling helpless. Both Police and Bank show no willingness to pursue.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                vanshikha
                                Aug 21, 2015
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                                Address: Gautam Buddh Nagar, Uttar Pradesh

                                Hi team.. just want to confirm that can i get money back in my account as i hv done a transactn on 18 aug 2015 from axis bank atm but the machine cannot dispense cash of rs.1000... pls help me out in this regard.. vishakha [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Reyu G
                                  from Pune, Maharashtra
                                  Aug 21, 2015
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi

                                  Myself Priyanka Srisrimal, account holder of ICICI bank since so many years. My account no is[protected]This is my registered email ID [protected]@yahoo.co.in and [protected] mobile no.). Recently, I have checked my detailed account statement and I was shocker after seeing the same. The INR 5002 has been deducted unnecessarily from my account without any prior notice and information on 27th June, 2015 with 27/06/2015 27/06/2015 BIL/[protected]/NchgRs2. 50STRs0.35 5, 002.85 When I called ICICI phone banking person, he misbehaved with me. Please return the money immediately without any further harassment to women. Else I would be forced to approach Consumer Court, National Women Commission. I also would like to close my account. Waiting for an immediate action. Thanks, Priyanka Srisrimal [protected] [protected]@yahoo.co.in Account No.[protected]
                                  Complaint marked as Resolved 
                                  resolved by bank.but also receive some fraud calls, as my account number was there...so please be aware from fraud calls, they will ask details of bank card etc
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Ms. Srisrimal,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Reyu G
                                    from Pune, Maharashtra
                                    Aug 21, 2015
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                                    Address: New Delhi, Delhi

                                    Myself Priyanka Srisrimal, account holder of ICICI bank since so many years. My account no is[protected]This is my registered email ID [protected]@yahoo.co.in and [protected] mobile no.). Recently, I have checked my detailed account statement and I was shocker after seeing the same. The INR 5002 has been deducted unnecessarily from my account without any prior notice and information. When I called ICICI phone banking person, he misbehaved with me. Please return the money immediately without any further harassment to women. Else I would be forced to approach Consumer Court, National Women Commission. I also would like to close my account. Waiting for an immediate action. Thanks, Priyanka Srisrimal [protected] [protected]@yahoo.co.in Account No.[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Ms. Srisrimal,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Gaurisuryawanshi
                                      from Pune, Maharashtra
                                      Aug 21, 2015
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                                      Address: Pune, Maharashtra

                                      Dear Nilam, We have cross checked with the payment gateway and have been informed that refund has already been initiated on 2nd August against transaction id[protected]. We request you to check once with your bank. Also reconfirm if you are checking the right bank accounts as refund was made in Visa debit card. Please feel free to contact if you have any questions, and thank you for your time. [protected]@ [protected]@limeroad.com or Call [protected]@[protected] Customer Support Working Hours - (10:00 a.m. - 8:00 p.m) Find the newest & most trending here : http://www.limeroad.com/feed Find the latest from the StyleCouncil here : http://www.limeroad.com/stylecouncil Please click on the link below to let us know your feedback on our service: https://www.surveymonkey.com/s/limeroad-customer-feedback-survey?c=2002 Ticket: https://limeroad.freshdesk.com/helpdesk/tickets/159421 Warm Regards, Kirty Sharma Team Limeroad
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Shivkumar Shiv
                                        from Chennai, Tamil Nadu
                                        Aug 20, 2015
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                                        Address: Coimbatore, Tamil Nadu

                                        ICICI/ Tax Saving Bond - Non Receipt of Payment Non Receipt of Payment Non receipt of maturity payment Non receipt of maturity payment of ICICI Tax Saving Bond-102000-TSB-ONE and ICICI Tax Saving Bond - 022000-TSB - ONE of registered Bondholder no.[protected] &[protected] & BOND certificate no.50604 & 79391 Distinctive numbers[protected] 121385 Sir, It is brought to your kind notice that i had invested Rs TEN thousand on above bonds under the above mentioned folio and certificate no. I did not get my redemption value till date. Kindly take the matter on priority and remit me the due payments at the earliest possible to the following address. On demand, shall provide proof. Thanks and regards, R L N Shivakumar R Lakshminarasimhan
                                        ICICI Bank customer support has been notified about the posted complaint.
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