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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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S
Syed Hasnain Ali Quadri
from Hyderabad, Telangana
Sep 18, 2015
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Address: Hyderabad, Andhra Pradesh
Website: alumni.icicibank.com/

I have resigned from icici bank and received the letter through post regarding the settlement dues, pf & other details to be traced through Icici Alumini website but i have forgot the password when i am trying to reset my password i am getting the error continuously, I just need to log in & check the details please help me out as soon as possible.
My Emp-Id was (297201) & Reg Mail Id is (shaq.[protected]@gmail.com)
Complaint marked as Resolved 
Verified Support
Sep 18, 2015
ICICI Bank Customer Care's response
Dear Mr. Quadri,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    mc4202
    from Aizawl, Mizoram
    Sep 17, 2015
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    I have icici bank visa card.i use it for online transactions but it says that name you type is incorrect with 3 incorrect entries & verified by visa block my card for online transaction plz activate it for online transactions & help me out to know name on card
    Sep 25, 2015
    Complaint marked as Resolved 
    debit card now works fine for online transactions & on merchaint payments. fine service by icici bank in all the way to solve problem
    Verified Support
    Sep 18, 2015
    ICICI Bank Customer Care's response
    Dear Customer (mc4202),

    We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2wki0) in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      muthamizhan
      from Chennai, Tamil Nadu
      Sep 17, 2015
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      Address: Chennai, Tamil Nadu

      I am Muthamizhan working as a Graphics designer professional. when i checked my bank transactions i found that there is one debit transaction '01409187 DP CHGS TILL JUL-15 ---- INR 561.80'. When i created the demat account, i was not told about the DP charges And i did not get any message alert also in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is a completely not acceptable and i want my money back.
      Sep 17, 2015
      Complaint marked as Resolved 
      I am Muthamizhan working as a Graphics designer professional. when i checked my bank transactions i found that there is one debit transaction '01409187 DP CHGS TILL JUL-15 ---- INR 561.80'. When i created the demat account, i was not told about the DP charges And i did not get any message alert also in my mobile which is registered with mobile banking with ICICI. My ICICI account number is 270601500728. This is a completely not acceptable and i want my money back.
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        M
        mithilesh shebya
        from Kanth, Uttar Pradesh
        Sep 16, 2015
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        Address: Gaya, Bihar

        I apply credit card. And my application has approved and my Credit card deliver on my gaya branch from 12/09/2015 through Blue dart courier .courier no. IsDear Customer, Credit Card for Acct XX5007 sent by Blue Dart Courier, AWB [protected] on 12-SEP-15. Track status at http://mobile.icicibank.com/iTrack.html. but when I inquiry then I got my credit card is not deliver . I wan to reason .
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 17, 2015
        ICICI Bank Customer Care's response
        Dear Mr. Shebya,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2wj9b) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          daverakesh
          Sep 16, 2015
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          Address: Ahmedabad, Gujarat

          I am using ICICI credit card no. **** **** **** **** 3003. On dated 13/02/2015, some one call me and they told me that he is calling from ICICI credit card department and give me many informations about my all email communications with ICICI bank. On that day, he deducted my 8, 900/= amount from my ICICI credit card. I immidiately contected ICICI customer care (on 13/2/2015, time 4.15, customer care name - Aman Sahani) and told that person to stop that payment. But from my account it will be deducted. After some time, i received one BIG packets from one company name TRACK n TAKE. (Call received from no-[protected] & his name is Ajay Sharma). I am herewith sending you scan copy of that bill and also my credit card statment of that month. I like to tell you that you have to take actions against this company and refund my money in my credit card. If you have any clarification please contact me on my mobile number-[protected] asap.
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 17, 2015
          ICICI Bank Customer Care's response
          Dear Mr. Dave,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            P
            Piyalidutta
            from Delhi, Delhi
            Sep 16, 2015
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            Address: Kolkata, West Bengal

            Dear Sir/Madam, I am Piyali Dutta and I am having a savings bank account no.[protected] with ICICI Bank Kolkata, Saltlake, Sec-v branch. My complaint is related to the minimum account balance charges the bank has debited from my account. Please find the below details for all the transactions made by bank that I have been charged. 10/07/2015 MABChgs-May15+STax 63 513.00 14/07/2015 MABChgs-Jun15+STax 63 513.00 11/08/2015 MABChgs-Jul15+STax33.56 273.26 Without intimation money got deducted and i am sure i have account balance more than Minimum Balance. Please let me know if anything can be done in this case. Regards, Piyali Dutta
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 16, 2015
            ICICI Bank Customer Care's response
            Dear Ms Dutta,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              abhay65
              from Jharsuguda, Odisha
              Sep 16, 2015
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              Address: East Singhbhum, Jharkhand

              Sir, We have sent smart money order through our icici net banking on 01/08/15 vide transaction number[protected] as receiverfo Mr. Ramnarayan Jha Vill+post khajuraha thana sonbarsa district saharsa 852217, but since long time money not received, than i will continuously contact with icici customer care, nearest branch and also post office but not gating any response, after that raised the online complaint through Indian post office complaint no [protected] also no response hence please look into the matter and solve the problem as urgently.
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 16, 2015
              ICICI Bank Customer Care's response
              Dear Mr. Kumar,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2wfht) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                Pawan Kumar T P
                from Mumbai, Maharashtra
                Sep 13, 2015
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                Bank: ICICI credit Card Credit card no : [protected] Nature of A/c : Visa Platinum Coral Credit Card. I have been cheated by ICICI bank. I was promised from icici representative that credit card comes with no joining fees. I signed up for it and also explicitly mentioned a note in application "No Annual changes and no Joining fees" On the first month billing i noticed the joining fees was charged. I requested for Refund. They never gave a refund and cancelled the card without my confirmation. I lost time, money and suffered sheer agony. Proof: I have all phone recordings and emails. I can send the attachment by email.
                Complaint marked as Resolved 
                Verified Support
                Sep 14, 2015
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  prasad bhendekar
                  Sep 13, 2015
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                  I had policy with icici. No. 11186239. When i called customer care to tell me the procedure for surrendering the policy, after too many holds and passiing of the lines finally they said send a mail to [protected]@iciciprulide.Com. Despite of many mail correspondence through my regisetered e mail id, nobody is responding. And surprise is that, monthly i get mail from icici prulife for my policy's nav. Its all discouragiing.
                  Dear Prasad,

                  Apologies for the inconvenience caused. We have made a note of the details. Our official will contact you and assist you.

                  Regards,
                  ICICI Prudential Life Insurance
                  Dear Prasad,

                  Our official tried contacting you on the number registered with us. But, was unable to connect as the number was unavailable. Request you to kindly share your alternate contact number along with your policy and issue details at [protected]@iciciprulife.com. Our official will contact you and assist you further.

                  Regards,
                  ICICI Prudential Life Insurance
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                    H
                    HIralal Patil
                    from Surat, Gujarat
                    Sep 13, 2015
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                    Address: Surat, Gujarat

                    My self Hiralal K. Patil. I have deposited total money amount of Rs.31150 for the recruitment of ICICI Bank for the post of back office assistance but for more requirement of money I ignore for that job. Your agents Ms. Riya Malhotra and ICICI Babk HR Mr. Aditya Roy randomaly their contact no. are [protected] and [protected]. I had deposited money in Axis Bank account no.[protected] with account name: Shine Info Services. I add only to sleeps of deposited money. I have another also. Plese, find out them and refund my money to me as fast as possible.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      G
                      g v raghavarao
                      from Hyderabad, Telangana
                      Sep 12, 2015
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                      Address: Hyderabad, Andhra Pradesh

                      Today ie on[protected]three) fraud tansactions were made on my credit card. customerservice numbers were not useful as they say exeeded the time alowed timelimit while giving the details asked for by them or exeeded the number of attempts. is it the way of customer service in emergency conditions also. do they think we are playing with them in such emergency. in their website there is no emailaddress for customer care / service this is the state of affair in serious conditions also. g v raghavarao [protected]@yahoo.co.in
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      i requested to send email id of customer care/customer service of icicibank.. to me.
                      customer.[protected]@icicibank.com
                      mails not delivered to customer.[protected]@icicibank.com
                      mails addressed to this are returned saying undelivered
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                        A
                        aananthmani
                        from Chennai, Tamil Nadu
                        Sep 12, 2015
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                        Dear ICICI Team, This is to inform you, I am Aananth ( Anaanth in Account Name), a Saving Bank Account holder No[protected] had Applied for an New ATM card (Due to Lost my Card) on 24 Aug'15 at ICICI Ravipuram, Cochin ( kerala) Branch. I had Meet Mr.Tony (Deputy Branch Manager) & Ms.shanthi ( CSM), advised to submit the Application & assured the New ATM Card will be Arranged Within One Week (Max).there after frequent followup was done with Mr.Tony for the status regularly after 02 Days intervals, but there was no positive reply & was told that the New ATM is in Transit from your Home branch ( Poonamalle) and will be updated to you personally on Call.which was given on the form, but all was in vain .Now again after frequent visit to Ravipuram, Cochin Branch, One Of the Staff told the Application form was not Reachable &again we need to fill up a fresh Application Form. but i am not ready Re-submit the Application form Since Already 20 Days Over. I am not Wait More Again 20 days.as you can understand our pathetic condition & frequent follow-ups to run hitherto was in vain with ICICI Ravipuram, Cochin(Kerala) branch feedback very poor & unsatisfactory, also heavy loss of time & money … if possible Please Send the New ATM Card to below Address Aananth.M TVS ELECTRONICS LTD, hTC Service Centre, Door No: 39/4113, Ground Floor, Sky Bright Building, M.G.Road, Near Kanoos Theatre, Ravipuram, Kochi.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Mani,

                        We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          SonalJaiswal
                          from Bengaluru, Karnataka
                          Sep 10, 2015
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra

                          Hi Team, I tried contacting ICICI bank via customer care but its of no use. My name is Sonal Jaiswal and i had been given a ICICI credit card by ICICI bank two months back saying that you are the employee of Zensar Technology LTD so this card is free for you and also took my documents. I have not used the card yet but still they are sending me the reminder msgs to pay the bill of Rs 1169.06 but as i have not used my credit card any time so why would i pay. I think they have fraud me, please look into this case with high priority. Thanks & Regards, Sonal Jaiswal [protected]
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 11, 2015
                          ICICI Bank Customer Care's response
                          Dear Ms. Jaiswal,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          i too feel it is very bad.
                          i am trying to know email id of customer care of icici bank but could not..
                          my trying customer care number, lot of time is wasted. they never give connection to customer care team member.since 2 months i am not getting the monthly statements.
                          i am receiving sms messages stating it is deliverd through speed mail.
                          how is it?
                          [protected]@yahoo.co.in
                          [protected]
                          Dear Mr. Raghavarao,

                          We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Satish Sankeshwari
                            from Bengaluru, Karnataka
                            Sep 10, 2015
                            Resolved
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                            Resolved

                            I am Satish Sankeshwari opened my Salary account with ICICI Bank on 5th August but till date it didn't get activated I already 5-6 times contacted that sales executive every time he says that it will take another 10 days our back office people need more time. So help me out from this problem.
                            Name: Satish Sankeshwari
                            Ac no:[protected]
                            Branch: R.T.NAGAR Banglore
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 10, 2015
                            ICICI Bank Customer Care's response
                            Dear Mr. Sankeshwari,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              maninder deep singh`
                              from Delhi, Delhi
                              Sep 9, 2015
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana

                              My name is Maninder Deep Singh who currently have Salary account and active Personal Loan with ICICI bank (LPGUR[protected]). I am raising my voice to you so that you could look onto this matter and get this resolved. Now let me give you an insight of the story. I applied for the TOP UP (Personal loan) online on the 24th Aug and i was informed by your bank that the loan have been approved for 5.70 lacs for 5 years and i will be paying EMI of Rs. 14, 123/month, but the catch is no one even came to collect the documents but my CIBIL report was pulled up. Then as no one turned up to pick up the documents, So I walked up to nearest ICICI bank to Re-Apply . I was assured that on the basis of your salary you are entitled to get 6 Lacs TOP UP amount for 5 years(Ref no :[protected]. I told them that right now i have an active PL with HDFC bank of 1 Lacs and 1 Consumer Durable loan which i was told no problem with that if you want with the loan amount you would get that these existing loan cancelled (this is what my intentions were). The following day i got a call from Chandni who informed me that she is a (CREDIT MANAGER) and Congratulated to me the loan is been approved someone would come to pick up the cheques but it’s been 2 days no one came. Today when i called your Phone Banking, Executive told me that the Loan is cancelled. And THANKS TO YOU GUYS my creditability has now gone for a TOSS.
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 10, 2015
                              ICICI Bank Customer Care's response
                              Dear Mr. Singh,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Vishal2120
                                from Mumbai, Maharashtra
                                Sep 9, 2015
                                Resolved
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                                Address: Mumbai City, Maharashtra

                                In last 5 days I have been getting calls from Recovery agent (a lady who does not have basic decency) for almost 30-40 times in an hour. Calls i am getting from [protected] [protected] This is happening for no fault of mine as I have no old outstanding with them as I am regular EMI payer. This is for someone else who happens to be in my team and has taken a loan and there is some dispute going on. Just because of this, I am being shamelessly harassed by the bank. This is horrible and ridiculous. I want this to be stopped ASAP by bank and a written apology to be given by the bank.
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 10, 2015
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2w60m) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Rohit Kendre
                                  from Mumbai, Maharashtra
                                  Sep 9, 2015
                                  Resolved
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                                  Address: Mumbai City, Maharashtra

                                  Greetings,

                                  I've applied for a credit card on 09 August, 2015. On there after i got verification calls, eligibility calls and finally a conformation call. But after all this clearance still i cant find my credit card status or any process n same.

                                  Which is very unsatisfied and unprofessional from reputed bank like icici bank. Although i request to take a concern on my application further and let me know what going on with my application on credit card.

                                  Please find the below application number.

                                  Application No:[protected]

                                  Wish to see a quick and positive response from icici bank authorities.

                                  U can reach me on
                                  +91 [protected] or [protected]@gmail.com

                                  Regards,
                                  Rohit Kendre.
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 09, 2015
                                  ICICI Bank Customer Care's response
                                  Dear Mr. Kendre,

                                  We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    MitaliGiri
                                    from Delhi, Delhi
                                    Sep 9, 2015
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon, Haryana

                                    This is in regards to a loan that the bank claims my husband took from them in year 2007. I have been married to him since 2010 and have no clue of any such loan . He is now settled abroad and we do not have a very healthy relation. I instead am solely managing my house and my 4 year old's expenses. The recovery agents every now and then call and use abusive and derogatory language to arm twist me into paying on behalf of my husband. My husband on the other hand claims he has no such loan and he wants me not to get involved in the same. I have several times informed the recovery agents of the same and have saved my husband's contact details with them as well so that they correspond with them directly. But these agents keep calling my collegues and relatives and spread a bad word against me, my character and work ethics . Yesterday they crossed all limits and called my employer, they told her that I have 6 to 7 loans on my head and I have been terminated from all my previous jobs and on this ground I shoukd be terminated from this job as well. I am distraught as this is the only source of income and none of the above allegations are true. If i loose my job because of this will the bank pay my bills?? How dare a bank give authority to their recovery agents like Pratap and Richa to spread rumors and stake someone's job and that too when this someone is not even the one bank gave the loan to ?? I want immediate action to be taken against these agents, I have also filed a complaint in 1091 helpline for the same. Kindly suggest what else can I do to safeguard my integrity from these goons. Pratap - [protected] / [protected] Richa - [protected] Mitali [protected]@gmail.com
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 09, 2015
                                    ICICI Bank Customer Care's response
                                    Dear Ms. Giri,

                                    We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      deepa19
                                      from Noida, Uttar Pradesh
                                      Sep 8, 2015
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh

                                      Icici bank credit card recovery agent.use rough abusive languages .third time i have sent them mail.first time they made threaten call to me and my brother, and sd they gonna threaten my father.second threaten call sd they gonna come home for bad.yesterday they called my cusion .i m in hospital suffring dangue.n agent sd deepak mar gya kya? n all.
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 09, 2015
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2w4dk) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        kumars7
                                        from Delhi, Delhi
                                        Sep 8, 2015
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi

                                        I applied for icici bank credit card, After approval i got follwoing mail below from ICICI bank.

                                        Dear Customer,
                                        Greetings from ICICI Bank.
                                        We wish to inform you that Credit Card for your ICICI Bank Account XX0001 has been sent through Blue Dart Courier, AWB [protected] on 22-AUG-15.
                                        Now you can track your deliverable status at http://mobile.icicibank.com/iTrack.html
                                        Sincerely,
                                        Customer Service Team
                                        ICICI Bank Limited.
                                        This is an auto generated e-mail. Please do not reply.

                                        On 08/09/2015 when i cheched status through iTrack it was undelivered and returned to bank. when i called Blue dart customer care they told that consignee was not available that is why it was returned to bank. Whom they tried to deliver i dont know because i never got any call from blue dart regarding this.

                                        When i tried to contact icici bank customer care they asked for credit card number which u do not know.

                                        so plese try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this.
                                        Name- Sunil Kumar
                                        Blue Dart Courier, AWB [protected]
                                        Contact- [protected]
                                        email- sunil.[protected]@metaoption.com
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 09, 2015
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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