ICICI Bank Complaints & Reviews

I am holding a credit card with the bank since 2013 without any late payments. This time i did not receive any alerts from the bank on my mobile regarding the payment due. Hence i did not realize that i was overdue for payment. Then the CSR called and informed me i was already overdue for payment, hearing which i made the payment immediately and requested them to not levy late fee charges as the fault was not mine. What they have done is reverted the charges partially saying that, that is all they can revert. When i again told them it is not correct since they are the ones levying it, they say fault is mine as i could have checked online for the statement. How should i know that they will not send me message this time, since they have been doing it in the past. Its a very bad consumer experience and secondly they are unnecessary levying charges. Even if its not my fault they are making me pay for it. N yesterday i got a message saying if i do not pay up it will impact my cibil report. (Eventhough i had paid up). Is this the way to harass customers and that too someone who is late maybe for one cycle (that too no fault of customer). Instead of a valued customer it feels the customer is a slave. Please look into this matter.

Hi, I lodged a complaint against fraud transaction 45000RS on my ICICI account, 8 months back, still my issue didn't resolve. It seems to be there is no value and security for our money in ICICI Bank. Please suggest me how can I get back my money from the fraud.

By mistake i had done wrong transaction from CITIBANK to ICICI Bank. After approaching ICICI Bank for resolution, their agent asked me to open a saving account so that he can help me to get my money back for the wrong transaction on 19-July-2014. For this, agent had forced me to open saving account immediately for which he had come to my house and open the account same day, and agreed to help me to recover the money due to wrong NEFT transaction from CITIBANK to ICICI Bank Over 1 year, bank is not helping me to get the money recovered and my Rs 50K is blocked in my saving account in a hope ICICI Bank will recover the money for the wrong transaction.

I smt. Priti R. Rathod, had opened saving a/c No.[protected] with your ICICI BANK, Tilak Nagar, Mumbai-89 Branch, 1 1/2 yrs ago & received a Credit Card from them having No. 4375xxxxxxxxxxxx2006 ( I am currently not having full 16 digit No. because it was destroyed/torn by your staff) & I have closed saving a/c also on 3/12/2014 & also my Credit Card was torn in to 4 pcs by your staff & also paid full outstanding amount at that time only. but now I am getting new statement in 9/9/2015 which shows o/s amt of Rs.122.70/-. I have not made any transactions in last 1 1/2 yrs. you can check it through your stystem. please clarify this as ICICI BANK, TILAK NAGAR BRANCH is NOT Giving any response. I am only paying annual fees for last 3 yrs. Please contact me on my No.[protected] at the earliest to settle down this issue.

An unauthorized debit card transaction has been done on my ICICI savings account Amount Rs15290/- debited from my account. Debit details are as under 1)2/10/2015 9:52 am VIN/VODAFONE-BI/[protected]/0 =4, 900.00 2)2/10/2015 9:54 am VIN/www.account/[protected]/0 =2, 000.00 3)2/10/2015 9:56 am VIN/TATADOCOMO /[protected]/0 =1, 490.00 4)2/10/2015 9:57 am VIN/www.account/[protected]/0 =500 5) 2/10/201510:01am VIN/TICKETDADA /[protected]/0 =4, 000.00 6)2/10/2015 10:06 amVIN/PAYU MONEY /[protected]/0 =1, 400.00 7)2/10/2015 10:11 amVIN/Citrus Cash/[protected]/0 =1, 000.00 TOTAL 15, 290.00 10:25 customer-care blocked my debit card. I registered complaint Electronics City Police station FIR NO:0707/2015(Section 66©, 66(D), IT Act and 420), ICICi Complaint form and FIR copy submit on Dt 03/10/2015 by Electronics City Bangalore Infy Campus ICICI Bank. I Called on 7/10/2015 they gave me assurance recovery the amount from merchant, on 09/10/2015 11:27 am received SMS From ICICI (SR[protected] Dear customer Dispute for 1NR 15290 on Account XX5968 has been Declined as the transaction was authenticated with a 3D secure Pin). But they have closed my complaint without investigation. My account number:[protected] Complaint number in ICICI bank: SR[protected]. ICICI customer support team is also not responding properly. Please look in to this matter sympathetically and provide justice to refund my debited amount.

Hello sir i Jasbir singh my loan no is ludel[protected] my loan is also clear but icici bank doesn't issue me an noc letter i contact ur videocon tower branch many times but my problem is not end please sir issue my noc letter. JASBIR SINGH PH [protected] /[protected]

One Mr.PRAKASH (PHONE NUMBER[protected] introducing himself as ICICI BANK Loan verification officer called on 14th October 2015 AND told me that your daughter Sujatha applied for a loan and she has given your name and mobile number as reference.When i told him that there is no such daughter for me and give a police complaint against the applicant. He told that he would take up the matter. When I verified ICICI BANK, BOMMANAHALLI branch, there is no land line number with them and that the caller is fraud person. DATE AND TIME OF CALL: 14.10.2015 7.18 PM.

WHETHER THE CALLER IS A FRAUD OR SUJATHA IS A FRAUD.

An unauthorized debit card transaction has been done on my ICICI savings account by trapping me on phone call by ICICI bank employee and Rs.7904/- debited from my account. Immediately I called to ICICI bank customer-care and blocked my debit card and registered complaint and they gave me assurance and they sent me one mail like below ” if the transaction is not claimed by the merchant, then the amount will be credited within 9 working days. In case the merchant claims the transaction charge-back is raised. As per Visa/Mastercard guidelines, maximum time to investigate disputed transactions is 50 days”. But they have closed my complaint without notifying me. My account number:[protected] Complaint number in ICICI bank: SR[protected]. ICICI customer support team is also not responding properly. Please investigate on this and provide justice.

Sir,

our credit card parcel Letter send ICICI bank through professional courier. but chidambaram branch courier send sms, address not correct but he is not call to me. one week back the parcel is returned to Bank. please action again send parcel to me

r. selvaraj,
municipal engineer and commissioner (I/c)
chidambaram municipality

AWB MAA[protected]

Hello Ms. Kochhar, I have been an ICICI savings bank account holder for over a decade now. I have a normal savings account with your bank, not anything important from the amount of money perspective though. My kids are growing up and I decided, recently, that I should get Smart Kids Junior accounts for all. I read the requirements and contacted the bank where I have my present savings account. Surprisingly, they seemed least interested in opening the Kids account, but all they wanted was Rs 10, 000 per account to be opened with, even if I am to withdraw the funds next day. I refused as I am sure that we need only Rs 2500 as minimum required when opening the account. The branch manager completely refused this, agreeing that Rs 2, 500 was required as per the policy but according to him, or his wish for larger deposit, he asked me to wither deposit Rs 10, 000 per account or leave it. It was not the executive dealing with account responsible for this but the manager himself. Unfortunately, I cannot afford to deposit Rs 30, 000 (since I had to open 3 accounts then), and had to leave the 'idea' of opening any further accounts with ICICI. I knew the ICICI staff was rude from my earlier experience but this took the cake. Thought o[censored]pdating you and see if it was same throughout ICICI Bank or only at the branch level. I am not expecting any reply, other than an automated one, or action from your office but just wanted to say it out loud. I myself won't be leaving ICICI for some time as quite a few things are linked to my account, and will be too much to rearrange all. Thanks, Anay Mittal

I lost my debit card, that’s why I called on ICICI help desk no to reissue the new debit card but ICICI helpdesk executive forcefully sold me Coral debit card, which is chargeable so I don’t want this. So i want only simple debit card.

Mu self saikishore holding credit card number 4375 xxxx xxxx 8001.My total outstanding amount is 14500 Rs so i paid 14000 Rs in same month before due date.But icici bank is interest amount after due date is 500 is debited in my account.Is this correct if customer pays almost 95% amount paid, but bank is interest will charge for full outstanding amount...Nobody will tell while applying credit card.One more problem, I have saving account in icici bank and kept auto debit for credit card.I already have sufficient balance to pay credit balance in my account but this is did not happened, after this bank charges interest on total amount.Before this i paid 20% of amount.I called to customer care, he told that if you kept auto debit from your saving account, only 5% percent(Min due amount) will be deducted and for the rest of amount interest will be charged.I never seen in auto debit column mentioned with conditions...

Hi, I got a call from [protected] from a lady called Neha, saying that my cebiel score is good and I am eligible for a life time free credit card and collected all my documents. After the application was sent for processing I was told that this card is not a free card, the application number is as follows: ICICI Credit Card Application Ref. No[protected], HYDERABAD I had asked the lady again and again before submitting my documents if it is a free card she said yes, but she had cheated me by processing it for not a free card. She could have tampered my application form and filled in for a chargeable card.. I want this card to be cancelled and suitable action taken on this Lady. Thanks..

Hello Sir/maam. I have 2 compalains. I opened a salary account in icici hazratganj, lucknow branch in August 2014. Rs 910.86 was deducted from my account without informing me about the charges for debit card.I lost my debit card then I went to re-issue that in the above mentioned branch.Ms Urvashi(Customer relationship manager) heard my issue, I asked her for debit card, I asked her for fees.She told me that its free of cost thenshe asked my zodiac sign.Then she send me back, tellin me that I will get that on my address.I was shocked to see rs 910.86 deduction from my account when I was doing online banking.Again no message came to me regarding that deduction and moreover i am not getting any sms from ICICI from the day I asked for debit card.Secondly I have been charges Rs 513.00 everymonth as MAB charges, I opened my account on zero balance and now everymonth they are debiting from my account without telling me the rules o it. I just want that all my above transactions that are debited from my account without my consent, should be credited asap. And also strict action should be taken agains Ms Urvashi who cheated me while issueing debit card. Regards, Mohammad Talha Siddiqui [protected] A/c No.[protected] ICICI Hazratganj Lucknow

I am having bank account in ICICI Besant Nagr, Chennai branch from last 2 years and my account no. is[protected]
My contact number is : [protected]

I was just checking my bank statement and got the shock because my account has been debited by SMAB Chgs JUL15+Stax63.00 with 515 and SMAB Chgs AUG15+Stax59.46 with 484 deductions

Even I don't have any mail informing about this SMAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I
understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Thanks & Regards

Raja.S

I am really pissed with ICICI.six years ago their rep screwed up my cibil by not submitting my payment on time.again now when i have applied for their credit card, since more than a month i have nt been able to check the statys..pathetic service..literally i should file complaint in court now.

Hi, I'm currently in Dubai using ICICI Bank Multi-Currency Travel (ATM) Card as a service provider to handle my money. On the 9th Oct, 2015, I received an email from the bank stating "An amount of 486.32 has been refunded to you from your ICICI Bank Travel Card 4XXX XXXX XXXX 6709 as per your request. The current available balance on your ICICI Bank Travel Card is 0.00. This card account has now been closed." I had never requested for a closure of the account and I'm in a foreign country with no money in my pocket. The bank customer care says it will take 11 working days to refund the amount. I request a full refund of my amount that the account currently holds and a compensation for mental harassment caused due to the error from their end. I have not been able to go out for 2 days since I didn't have any money and have had to borrow money for food. I do have a level of self respect to not borrow money each time to buy my own food. Please find my details below and request to file a complaint at the earliest. Name : Nandan Raghothama Current Location: Dubai Card issue location: Bangalore, India Issue Date: 26th Aug 2015 Issued by : Cox and Kings Bangalore card number: [protected] Regards, Nandan

Dear,
i deposited 3000 cash city mandi gobindgarh icici bank in my cradit card account on 3/10/2015 but its still not received in my account and your employee was not attending me properly moreover this they cannot give me my payment back .. i think they doing fraud with me .. please help.

This is your kind information that I am availing one ICICI credit card no. [protected] since last 10 years. TODAY I received my Credit card bill (for the period of 09.09.15 to 08.10.2015) and surprisingly found that an amount of Rs. 41, 871.00/- is due from my credit card. The transactions (Two) are deducted in favour of M/s SARGAM COMMUNICATION SANGLI IN dated 24.09.2015 (details enclosed). Actually, I have never use my card for these transactions. In this regard, I was requested many times to the ICICI Bank credit card authority to look into the matter seriously and immediately rectify the bill by deduction the amount of Rs. 41, 871.00/- from my bill. But still now no one can help me. It is really unfortunate to see such kind of harassment from such prestigious bank like ICICI. Thanks Dr. Shirshendu Chakraborty Scientist NON OXIDE CERAMICS & COMPOSITE DIVISION CSIR-Central Glass and Ceramic Research Institute Council of Scientific & Industrial Research (CSIR) Govt. of India Jadavpur, Kolkata - 700032, West Bengal

I had made a transaction on the 8th Oct`15 to book a flight from Boston to Miami on American Airlines, I received a confirmation from American Airlines for the same On Fri, Oct 9, 2015 at 1:04 PM I received an email from American Airlines saying that " In regards with your booking under PNR – LNCOTJ, kindly be advised that your Amex Credit Card has been rejected. Please check with your bank or advise Alternative Credit Card number" I went through my records and saw that I received an email from ICICI that US $1 was debited from my Amex card account on Thu, Oct 8, 2015 at 11:31 PM. I called the customer care and was told by Priyanka that while making the transaction I had not given all the details like my residence address and date of birth, I told her that while making a transaction the above details are not required, she put me on hold and said that she has confirmed with the concerned team that these details are required, I asked her to connect me to a supervisor, again I was kept on a long hold and after that was told by Priyanka that she will arrange for a call back. Mr. Vishal- the supervisor called me back and confirmed that to make a transaction the above details are required and since the above details were not filled or filled incorrectly ( he was not sure) that is why my transaction was rejected, I again told him that I have been using this card for so many years and so many transactions and have never been asked for the above details, he again kept me on a long hold and came back saying that he has confirmed with the concerned team and insisted that the details were required, when I did not agree to the same he said that he will arrange for a call back on Monday the 12th, I explained to him that it will be too late by that time and I have to attend an important meeting in Miami and cannot afford to miss that flight as that would jeopardise my entire schedule. He said Sunday being a holiday he cannot help me I told him to my knowledge customer care works 24x7 and why a call back cannot be arranged, he said he would call me in 5 minutes but has not yet called. The above call lasted for nearly 45 minutes including the hold and call back and with no results. My Questions: How can a customer care executive posted in the credit card section wealth management not know how a transaction is effected and what details are required. How can a supervisor posted in the credit card section wealth management not know how a transaction is effected and what details are required. Why was US $ ! debited from my A/C when according to Vishal no transaction was effected on the 8th. How could American Airlines give me a confirmation without receiving the same from your end. Who is this concerned team which Priyanka and Vishal have been referring to in their conversation Why a call back cannot be arranged on a Sunday when it is an emergency situation. I am very disappointed at the way things have been handled regarding my above transaction, this was not expected by an organization like ICICI. I have many A/cs with ICICI including demats and savings A/cs of my family. I was using HDFC credit card before and shifted All my transactions to ICICI, Reference to the above situation I am in two minds whether or not to discontinue all my accounts. I need an answer to my questions and need the above transaction to go through at the earliest.