ICICI Bank Complaints & Reviews

I requested for a C/A opening. first he told me for 10K, other docs also. he visited my office and asking for not necessary docs and asked 26k to C/A. i refused to pay and said not willing to open. bcoz initially if self cheating the customer, once became customer how he is cheating, can understand. his behavior is rude and he tore off the application form at my office. i cont understand that how this ICICI bank recruited culture less people. along with him one more executive Mr.Babu([protected]). Srinivas Kalle 91 [protected]

I received a call from Delhi ICICI bank for overdraft facility against Insurance, They offer me 2 insurance from Bajaj and another from religare. As per the process explained to me i have submit my documents with cheque amount of Rs 65k for insurance from bajaj. after which I will got call from ICICI about the approval of my overdraft of rs 11.25lac and on confirmation they process my cheque of Rs 65k and I received by Life policy from Bajaj with in 20- 25 days. Then after my story begin after receiving of my policy doc with confirm to executive(Akansha Sharma) call me for receivable of my policy doc she confirm me by max 20 days I will receive my Overdraft Kit, . now its being 4 month still I mam waiting for my kits but starnge thing is still they are contacting me and update the status. I not getting whether this is a fraud or geninue delay in process. Now latest update I got that my kit will get dispatched by this week and by max 7 - 8 working days i will receive the same my details Name : Mrinal Sen Gupta Ph : [protected] Agent Details : Akansha, Sonia, Divya, Priya, Neha, Nidhi Agent Nos: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], +[protected], [protected], [protected], [protected] Agent Address: 2162/25 guru arjun nagar opp ranjit nagar metro pillar no229 delhi 110008

Shiv Kumar Thanvi, 62/174, Rajat Path Mansarovar, Jaipur(Raj.) Mob. [protected] Bondholder No.[protected] Name of bon Tax Saving Bond-022003-TSB-one Certificate No. 55215 No. of bonds four face value per bond Rs. 5000/- deemed date of allotment 03.04.2003. After April 2013 I did not receive interest. Please advise to whom I should approach

Hi Team, i am consumer of icici credit card from last 8 year.. and due to some internet activity ... my 800 bill was genrated.. and i was not aware... about that bill .. becuse i was sure i never used ... my card any more. but suddenly one day i found a statement of 2000 rs which need 800 amout with 1200 late fee... i requested on call center and many time i mailed to customer care about my situation ... and asked kindy remove my late fee... even during that discussion they also put 500 more charges... as late fee.. i am requesting to reverse my late fee.. even without any prior notice they closed my card...

Dear Sir, This is to inform you that I Tanmay Sarkar Proprietor of R C Sarkar Guinea House I have applied for a EDC Machine 3 months back, But your Representative Mr.Raj mishra has visited my shop address : i/i 7 Aswini nagar Baguiati kolkata - 700059 and confirmed that due to wrong address i am not eligible for the same after that your verification people has also confirmed that "R C SARKAR GUINEA HOUSE is not exist. I have applied other Bank EDC machine & got the same. After couple of day's later again Mr. Raj has visited my place shop & request you to take the EDC otherwise we will loose his job but i clearly stated that i had got the other bank machine i don't require ICICI EDC anymore. Now the scenario is My ICICI account has been debited for your EDC machine of Rs.7978.86 I request you to kindly look in to the matter & arrange to refund for the same as soon as possible. I just wanted to know that as a Big ICICI Bank how can do this type of blender. your's Tanmay Sarkar [protected]

Dear Sir, I am a customer of ICICI Bank and using a ICCI credit card NO-([protected]). I got a call from mobile no [protected] dated 30th-sep-2014 around 12 PM and they told they are calling from ICICI Bank, and they told me that you are not using your card from a long time so your credit card is expired kindly share your card No. for issuing a new card and they took my Credit Card no and after one hour I got four messages on my mobile that (Rs.4000/- Transaction Id-111340)+(Rs.2500/- Transaction Id-851712)+(Rs.3000/- Transaction Id-821839)+(Rs.4000/- Transaction Id-524642)= Total Rs.13, 500/- has been deducted from Credit card without my permission. 1) 30/09/2014 Immediately I informed in nearby Cyber Crime Investigation Cell (C.B.D BELAPUR NAVI MUMBAI) 2) 02/10/2014 Cyber Cell application comes. 3) 06/10/2014 Cyber Crime Investigation Cell wrote letter to ICICI bank about such incident. 4) 07/10/2014 ICICI Bank replied the transaction details to Cyber Crime Investigation Cell. 5) 10/10/2014 IP Address Details written 6) 16/10/2014 IP Details received in Cyber Crime Investigation Cell. 7) 05/01/2015 Cyber Crime Investigation Cell wrote letter to PAY TM about the fraud. 8) 09/01/2015 PAYTM gives details of transaction to Cyber Crime Investigation Cell. 9) After a long period (9 month) Cyber Crime Investigation Cell forward application to CBD Belapur Police Station Due to delayed process on the activity from the Cyber Cell the ICICI Credit card team increasing the interest higher and higher i.e. Rs.16, 000/- increased to Rs.32, 000/-. According to ICICI Credit card there are four transaction of (Rs.4000+4000+4000+4000)=Rs.16, 000/- fraud has happened on my credit card from Noida Location and more than 100 Mobile Numbers has been recharged from PAYTM using my Credit Card without my permission. The ICICI Bank shared the IP address from where the fraud is being taken place the IP are 182.66.18.125 and 223.176.21.92. As Bank is acknowledging that Bank is continuously making awareness regarding fraud that is happening these days and also published advertise on Times Of India on February 2015.But for the fraud which happened with me on 30th September 2014, and I was never aware of such kind of thing before and if someone is calling by identifying himself as ICICI Bank personnel so no one can figure out by the way of telephone whether the caller is fraud or genuine. I am getting harassed from ICICI Credit Card Team for payment of the outstanding amount. So I cant concentrate on my work and office. So I am requesting you kindly look into the matter and support me.

My icici credit card number [protected] which i have been using since 2014 jan have some pending payments. I was not in a position to pay the bills fro a couple of months. the interest rates have been raised and now the amount went too high. I am willing to do a single time settlement if in case some wavier of interest percent is done. Please look in to this, U can contact me either through mail or phone Mailid:[protected]@gmail.com mob:[protected]

I haven't subscribed to My Money service but still annual fee for JUN - 15 to MAY - 16 342.00 rupees got deducted. What an insane they don't have toll-free number.Please unsubscribe me from My Money service and pay back my money. Details: 24/07/2015 BIL/[protected]/MM Annual Fee JUN15-MAY16/167485

I have saving account in ICICI bank Bhadarkar Road Pune since 2005. My account no is[protected]. For last 10 years there was no deductions from my account. Suddenly bank deduct SMAB charges with interest in the month of May and June amounting Rs. 399 and Rs. 396 respectively. I called to customer care they informed me that It was salary Account. I was surprised that I never opened account as salary account. I had opened account in 2005 when there was scheme of ' No minimum balance account'. I have 10 years of service experience and in this 10 years I never withdrawn my salary from ICICI account. It was only normal saving account with no minimum balance.I don't know How you people do that. When I ask customer care person to revert back the charges He said that He cannot do that. What the hell ICICI bank is doing with customer . I have never informed from bank in any form nor SMS nor mail. I want to close ICICI account and will never believe you people. This is the way you are dealing with loyal customer who has account in your bank more than 10 years. Please resolve the issue and I want my money revert back in my account. Amit Srivastava Mobile [protected]

Dear Team, I am not agreed with the given comment. Please cross check and provide the fruitful response. else I would be forced to take necessary Legal action. As this amount was not received by me. during the transaction ATM got Hanged and I waited for more than 15 min for the transaction money. Then I contacted to the security guard available at the ATM site & he guided me to raise the issue with helpdesk. One more thing why the subjected ticket resolved without contacting me or any resolution provided. So I am requesting you to please reopen my ticket and investigate further. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Monday, July 27, 2015 3:21 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, Please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: RE: RE: /Savings Account Dear Shilpa \ Team, As I didn’t received any update on my query since long time, please do let me know the status of that. It is my hard earned money, so I need that back to my account ASAP. Please feel free to contact me on my registered Mob. No. if any further information is required. Thanks & Regards Ram Niwas Thakur GSM: +91 [protected] Toll-Free:[protected] Ext- 5700078 US: +[protected] Ext- 5700078 UK :+[protected] Ext- 5700078 From: Customer Support [mailto:[protected]@icicibank.com] Sent: Wednesday, July 15, 2015 5:27 PM To: Ram Niwas Thakur-TSS Subject: RE:'ICICICARE=[protected]' level4complaint/Savings Account Dear Mr.Thakur, This is with reference to your e-mail to Mr. Saurabh Singh with regard to discrepancy in cash withdrawal from Non ICICI bank ATM towards your saving account xxxxx6720. Based on our telephonic conversation dated July 15, 2015 please be informed that we have raised a Pre-Arbitration on the Acquiring Bank on July 15, 2015. It would be processed within 17 days. We request you to wait till stipulated time. Assuring best of our services. "Please note - Our Customer Care numbers have changed. For details, please visit the "24hr Customer Care" link at our website" Sincerely, Shilpa Jamsandekar Customer Service Manager ICICI Bank Limited DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- Subject: Savings Account Name: Ramnivas Thakur Product: Savings Account Account No:[protected] Application No: E-mail address: [protected]@hcl.com Mobile no: [protected] Telephone no: +91-- Service Request(SR) No: SR[protected] Details of complaint: Hi Saurav, my balance has been deducted on 5/7/2015 from HDFC ATM while I didn't get the money from that ATM and it freezes there. But when I withdraw 6000 it provided the money Please look into it and cancell the transaction with crediting my account with 10, 000 rupees. ::DISCLAIMER:: [protected][protected][protected][protected][protected][protected][protected]---...⇄ The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. [protected][protected][protected][protected][protected][protected][protected]---...⇄

Hi, Why 28.50 rs./- debited fromk my account for payback redemption ?. If payback is reward feature for ICICI bank, then why debited amount from my savings account for redemption, if i can not redeem what is the use of such a ridiculous reward feature. I dont want this feature and can not beer such a stupid things. Either credit my precious money in my savings account and disable this waste rewards feature from my account asap.

I had a very poor experience with ICICI guys trying to sell me Home by Ishwar ([protected]) from Jayanagar 3rd Block Branch. I walked in to ICICI Bank branch to get my address updated of my new house. The rep wanted to know the loa that I had taken (from DHFL) and offered me better deal. I agreed. I was then talking only with Ishwar to get the home loa. He tried all tricks to hide facts and give me wrong information about the Home Loa. Firstly I was told that my tenure will be fixed for 10 years at 10%. When I agreed, a lady called for verification and said that it will be 10.15%. When I spoke with Ishwar again, he changed his words by saying that as per policy 10 years is 10% + floating for rest of the tenure. He then asked me to go for 10 yrs 1 month (121 months). I agreed. He again changed his words. When I refused to take the loa, I was offered 10 yrs 10%. Then I was told that there will not be any foreclosure charges, so I had agreed. Later it was mentioned that foreclosure charges will be there but restricted to the amount due in the last 12 months only. It was explained to me clearly. When I did the math it came to approx Rs 10000, which I agreed. But wanted to read the terms and conditions which specifies that. Ishwar kept on pushing the date. Finally on 29th night, he wanted to come home at 11 PM in the night to get the letter signed. When I told him that I was at work, he offered to come home at 8 AM on 30th. I agreed as I had to leave by 8:30 AM. He came at 8:25 and wanted me to sign all documents in 5 months. without either reading it or skipping important points. I refused. I took the letter to my office and called up Customer Care number. They mentioned that the foreclosure charges will be 2% on the overall amount that I foreclose & the amount prepaid in the previous 12 months of the foreclosure date. I also searched and found the same comments on the ICICI Bank Website. I called up Ishwar to clarify and "recorded the conversation". He again mentioned the same thing that the 2% foreclosure charges is only on the principal amount of the last 12 months and nothing else. I explained to Ishwar what the Customer service rep said on the phone and whats written on the website. I asked to speak to his Manager. I dont know who this person was Geeta Krishna his friend or his manager. He started to explain me about the prepayment and instead of Foreclosure. When I objected he said that he had not read my Terms & conditions. He called back and said that Ishwar is new and not trained fully and apologiesed. FYI.. I have got the voice recorded. I decided not to go with ICICI... I now know that the rumours that I had about poor services of ICICI bank is so true. Simple advise - Dont take loas from ICICI Bank..!!

I purchased PMBY and PMJJY online from ICICI bank in which I clearly mentioned my nominne details. After one mnth later, I received message from bank in which they mentioned nominne as 'Surabhi Bhatnagr' I dont know who is she. Please clarify this.

Dear Sir/ madam, Myself Anushree Hazarika, Guwahati Assam, Here i have a complain against ICICI Bank, Last year in the month of september 2014, i was facing an issue which i brought into the limelight with the help of your website. The issue was activation of Demat account in my salary account where as i was not aware of the same. There was some regular deduction from my account. With the help of you people they approarch me with an account removal form, i did the formalities last year. Now 2-3 weeks back i received a call from my finance department that my ECS has been bounced due to insufficient balance. i got shocked as because i am a very sincere person, i would never want this things to be happen. when i enquired for what reason it took place then i got to know that as there was a demat account active in my account so there was a deduction of Rs 684/- and when it came to the my ECS deduction there was lesser amount and so again a bounce charge of Rs 399 including service tax has been made from my account. Now the question which i want to arrise is that when i have requested to deactivate the demat account which i have never asked for then why it was still active. For that thing i faced so much harrasment, my finance people reached home to collect the EMI again which was lapsed due to the ICICI Bank people. Now what i want is to deactivate the said demat account and to reimburse my total deduction which was made against this. Rs 684 and Rs 399 Total payable is Rs 1083/- at the earliest.

icici bank has presented stolen cheque of our coustomer Dr Bhavana sb account holder of our branch on 25/02/2015 the cheque was presented the same was passed since the cheque was in order the same was passed in CTS clerint when the coustomer visited the branch for pass book entries the coustomer has complained that Rs 103000/- chq passed on 25/02/2015 was not issued to thumma karunakar reddy of icici bank -hyderabad we tried to contact icici bank hyderabad branch for the past 1 week the phone number provided by icici bank is only phone banking services and we are not able to contact the branch or the vigilince department of icici bank and mail sent to icicibank.com and icicibank.co.in was returned as the same is not geninue kindly take up the matter with icici bank the cheque is enclosed for your reference branch manager state bank of mysore sunkadakatte branch bangalore branch code 40657

Respected sir/ madam, [protected] morning 6.12AM I withdraw money in ICICI ATM . I entered amount is INR 13900 but I have received only INR 13400. Amount debited is 13900 in my account. Pls help me to get back my hard earned Money. i have mailed to ICICI customer care on[protected] abt this issue, yesterday they send me the msg to my mobile mentioning that no pending in cash dispensed from ATM.

Your bank official in Kolkata, Meenakshi Choudhury asked me to link my credit card with my salary account through Netbanking. After that, the whole outstanding in the credit card has been marked lien in my account. Upon several requests to convert the overdue into 3-4 EMIs (as other banks do), nothing satisfactory happened. Now, I am planning to change my salary account from ICICI to other bank. In such case, will the overdue be cleared? My whole salary has been debited and also my PL (no. LPCAL[protected]) emi will bounce. will the emi bouce charges be applicable.

I have a taken a housing Loaan from ICICI in 2006, have been paying the EMI on timely basis, however, now I plan to do a balance transfer, therefore called up the branch asking for Loaan balance statement and list of documents statement - as this was required by new bank. However, the customer care said, they have taken off this item through phone call, need me to visit branch for the same for requesting once and once to collect the same.

This is not fair - please advise all banks to support this request through customer care, else I will have to take leave once for requesting and once for collecting.

Dear Sir/Madam, I had applied for ICICI bank credit card 1.3 year back which credit limit should be 3 laces as per my eligibility shows on ICICI bank web site and i applied only for that much limit, but unfortunately i got a credit card which cash limit was '0 INR' and purchasing limit was '60k INR' only which was not useful for me. After issuing credit card, i was getting several frequent phone call from ICICI lombard to avail health...

I didn't open any Demat account in ICICI bank but When I checked my bank transactions and I found that there is one debit transaction '59512670 DP CHGS TILL JUN-15---- INR 684.00'. When never created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]