ICICI Bank Complaints & Reviews

I have been getting unnecessary monthly charges(MAB) in my account. i suppose to maintain average balance of INR 10000 in order to avoid MAB charges. i have kept INR 10000 as fixed deposit but still i have been charged MAB charges. I have requested ICICI to reverse the charges but they are not ready to listen. Kindly find below email conversation for your kind reference. From: Date: Aug 26, 2015 3:04 PM Subject: Re: 0004NaAWANQ56TKS:Re Re Re level1complaint/Savings Account To: Cc: Dear Ms. Kumar, We understand your concern. We called you at XXXXXX5636 on August 25, 2015, however, we are unable to establish contact with you. With reference to your email, we would like to inform you that apart from the FD amount, you should maintain Rs.10000 monthly average balance for every month.Hence you have maintained the mab of Rs.6048.40 for the July month. Hence the amount of Rs.399 debited for the July month. If any issue write back to us for further assistance. We thank you for giving us an opportunity to be of service to you. Sincerely, Santosh, Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On[protected]:49, Nithya Kumar wrote: Dear Santosh, Thanks for Non understanding reply. I'll log complaint against you people in consumer complaint portal for not giving solution. Again i'm informing you that i hold fixed deposit with your bank since 29/06/15. How come i have got MAB charges for july where i have fixed deposit. No one is bothered about my question and replying like unprofessional. Regards Nithya On Wed, Aug 26, 2015 at 12:51 PM, wrote: Dear Ms. Kumar, We understand your concern. We called you at XXXXXX5636 on August 25, 2015, however, we are unable to establish contact with you. With reference to your email, the account that you hold is a Savings Account with MAB of Rs. 10, 000.00. MAB is the average of day-end balances for a calendar month. According to our records, the amount of Rs. 399debited on August 11, 2015 is towards the charges for non-maintenance of Monthly Average Balance (MAB) in your account for the month of July 2015 and you have maintained only Rs.6048.40. While you maintain MAB of Rs. 10000, we offer the convenience of banking on the go, without having to visit the branch, with our 24x7 Phone Banking, ATM Banking, Mobile Banking & SMS Banking. We also provide amazing offers on travel, music, gadgets, entertainment, dining and other categories. For more details on Services and Charges visit our website www.icicibank.com 'Service charges and fees' (available on the bottom of the page) Under 'Personal Banking', click on 'Savings Account'. We thank you for giving us an opportunity to be of service to you. Sincerely, Santosh, Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On[protected]:09, Nithya Kumar wrote: Dear Neeraja, Please note that I'm having fixed deposit of INR 10, 000 since 29/06/15. How come i got MAB charges for the month of JULY'15. You people not even having courtesy to check the account properly before replying. Kindly reverse the charges as soon as possible. Regards Nithya On Mon, Aug 24, 2015 at 1:28 PM, wrote: Dear Ms. Kumar, We understand your concern. We called you on xxxxxx5636 at 12:37 p.mon August 24, 2015, however we could not establish contact with you. We inform you that the According to our records, the amount of Rs. 399.00 debited on August 11, 2015 is towards the charges for non-maintenance of Monthly Average Balance (MAB) in your account for the month of July 2015. We will be unable to Service your request for reversal of all the charges through this channel for security reasons. You may visit any ICICI Bank branch/ICICI Bank branch where you hold the account. We thank you for giving us an opportunity to be of service to you. Sincerely, Neeraja, Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On 8/21/2015 6:48 PM, Nithya Kumar wrote: Dear Ms. Priyanka, Thanks for your revert. Please note that i have fixed deposit of INR 10, 000 in order to avoid MAB charges. Then What is the use of having fixed deposit with you? When i'm having fixed deposit of 10, 000, how come my account balance went down MAB less than 10, 000. Logically I shouldn't be charged. Kindly reverse the charges as soon as possible Awaiting for your revert Regards Nithya On Fri, Aug 21, 2015 at 2:04 PM, wrote: Dear Customer, Greetings from ICICI Bank! The amount has been debited from your account on August towards non maintenance of Monthly Average Balance in the account for the period July. The account that you hold is a 'Advantage Woman Savings Account for which the MAB to be maintained is Rs. 10, 000.00 or Zero Balance facility with a Recurring Deposit (RD) of just Rs. 2, 000.00. If in case RD amount is not debited in any month, for that particular month Rs. 10, 000 MAB to be maintained. Visit our website www.icicibank.com 'Service charges and fees' (available on the bottom of the page) Under 'Personal Banking), click on 'Advantage Woman Savings Account'. We thank you for giving us an opportunity to be of service to you. Sincerely, Priyanka, Customer Service Officer ICICI Bank Limited NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account. On[protected]:23, Molly Dsouza wrote: Name: NITHYA RANJITH KUMAR Product: Savings Account Account No:[protected] Application No: E-mail address: [protected]@gmail.com Mobile no: [protected] Telephone no: +91-- Service Request(SR) No: Details of complaint: I have been charged MAB charges month on month though i have Fixed deposit of INR 10, 000. Hereby i'm requesting you to reverse all my charges as soon as possible. This would be final email from my end if i dont get my reversal then my next email will be consumer complaint form. If you have any concern please Email me back since i'm out of country.

Dear Team, There was a issue with the login of the alumni site. The error was that the" Email id is invalid" . The Email id provided is the same in which I have received all clearance from all dept's kindly look for the issue and this is my third mail which I am wrriting to you. Kindly look for the issue at the earliest The details are Emp Id :264774 Name : Akansha Agarwal Email ID : agarwal.[protected]@gmail.com Mobile no [protected]

My bank transactions shows one debit transaction '39331051 DP CHGS TILL JUL-15' dated 25/08/2015. I have a salary account in ICICI bank and we were told by the ICICI representative during account creation that Demat account is free of cost, and were not told about any DP charges. Also, I did not get any message alert in my mobile which is registered with mobile banking with ICICI.

Please refund my amount and close/deactivate my demat account.

Account number is[protected]
Phone number:- [protected]

Sir, I am icici bank customer.. Am gng withdrawal 4000 money in statement atm.. Bt money it's not coming in Dat atm..bt slip are show money withdraw..And we are gone to complaint in icici bank.. Totally we are confused.. Bcz they are told go to statebank.. And that also told to contact your branch..icici bank not responsible for my money

I have a Demat account in ICICI bank . When I checked my bank transactions and I found that there is one debit transaction '37120137 DP CHGS TILL JUL-15'---- INR 172.57'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

I applied for the ICICI Credit Card and the application no is [protected]. Today I received a call for the same and after that an email saying "we regret to inform you that based on the information or documents submitted by you and additional criteria as applicable, your application [protected] cannot be processed any further." May I please ask why is it. Let me know the rejection details, it's my right. Around 10 months back also they rejected my credit card application saying that your salary doesn't meet our criteria, WTF at that time I visited the branch ask the representative for all the details and he said everything is fine and you can apply for the card. and when I applied they took around one month to tell me that you salary is low. I don't understand why it's took so long to tell me that and how much salary you want a person should be 12 lakh. Hope to hear back soon with proper details.

This is keshava M Account no[protected] this is inform you that i have salary account with your bank for the last 4 years recently i got debited for the unknown ECS charges from my account . please deactivate whatever the ECS services have been activated to my Account immediately with regards keshava m date: 24/08/2015 mobile No [protected]

Dear Sir, I worked with I Process India Ltd at Ahmedabad as a Sr.Executive, i had resigned on Dec, 2014 and i had completed my resignation formalities on the same day. My Pf Number is MH/47808/35194 and my Emp Number is C40499. below is the mail which i have sent to I-Process Office, still i have not received my PF withdrawal amount. Request you to pls. look into this and take appropriate action to resolve the same. Regards, Rakesh Gadhavi [protected] [protected][protected][protected][protected]

This complaint is in regards that i have given interview for sales officer post in icici bank conducted by ITM-VASHI in Jul or August 2013 exactly not remembering it. But due to family issues and my medical treatment i couldnt went through there internship conducted at ITM as i had submitted by original 10th marksheet for this job and i had been given acknowledgement slip by them but that slip has been lost but i had trying to call ITM in this regards from last year and i have visited their recuirtment office at andheri and given application for the same mentioning all my issues but from there end getting reply backend team will check and will call me back...
Please do help me in thus regards
Amit Verma
Contact no. [protected]

The payment due in my Credit Card was Rs 31089.20.On 31.07.2015 i made two payments of Rs 10000/- each towards the referred credit card and Rs 11100/- as final payment on 03/08/2015 on due date. On 12/08/2015 one of the entries Rs 10000/-was refunded in my account for reasons not known. On checking my account statement on 1908/2015 I again paid the amount of Rs 10000/- Now I received the statement of account with interest charged Rs 1350.05+ Service Tax rs 189.01 on the balance outstanding. Will you please pacify, why your bank refunded the amount of Rs 10000/- after keeping the amount for 13 days and fuhrer charging the interest for no fault of mine. I request that the interest charged towards my account on 14/08/2015 be reversed as i have not defaulted in paying the amount before due date. With Regards P L Raina [protected] [protected]@gmail.com

I was an employee of ICICI Bank ltd (employee number : 179947) from 29th july 2008 to 07 feb 2013) I have sent an request for EPS withdrawal request thro SPEED POST (CONSIGN NUMBER : RT[protected]IN ON 09/06/2015) .but still now am not received any reply/favour . Need justice /revert. my mobile number : (0) [protected] Email id : [protected]@gmail.com

I have been using ICICI credit card for the past 8years (both credit card and debit account ). I cleared all my CC bills on time. I stopped using credit card since 2012 . In 2014 November, there were few unauthorized transactions happened on my credit card. I neither lost mm credit card nor shared its credentials to others. I lodged a complain immediately by speaking to its customer care . As per their suggestion I visited BTM Bangalore branch and submitted all the required documents. Also they verified my original passport and visa pages and confirmed that they are good with verification . No additional documents are required as per that bank executive. After a week I saw that they reverted those unauthorized transactions but temporarily. After two weeks I got a call from ICICI bank and that customer care guy was saying that they never received my document . I went back to same btm branch and cross checked. They reconfirmed me that they had already sent my documents and even showed me the mail they sent . So I called ICICI customer care and handed over phone to BTM ICICI bank employee who sent my docs. That customer care guy was not believing and said that they hadn't received documents. So I scanned my docs and sent to ICICI customer dispute email and now our super ICICI customer care called me again to say that my passport is not clear and requested me to resend. Then I rescanned and sent. Again I wasn't able to satisfy ICICI. Third time I visited BTM branch and handed over my passport to them so that they can use the world's best scanner that they have . They scanned and showed mercy on me and promised that this time my issue would get closed. ICICI torture continues... Again getting calls from ICICI Chennai office.This time new way of torturing.. They call but no one talks ..Calling me every day but no sound..whatever .. I am never gonna pay single penny for those unauthorized transactions. I am ready to face ICICI.. Let them take the action .. I have tried my best to cooperate with them.But they never changed ..Worst ICICI ...

What is the reason for deducting 3 times for ATMDEC CHG/18-07-15/2407/25ST3. This is very frustrating with out even giving notice for what reason this amount had been deducted. Bank should not have any legal right to deduct cash from the customer account with out their approval. Today this is small amount, we never know this may even lead to big amount transactions. We are loosing faith in Banks, Can RBI take some steps to stop all this fraud?

Hi, My name is Vijayakanth, Day before yesterday, I got a call from ICICI recovery team, They enquired about my Cousin, he didn't settle his Credit card payment. I don't know anything about this. My cousin in abroad, i don't know where is he now exactly, Past 3 years I didn't have any contact with him. Initially they speaking politely then they used so many bad words in Tamil, He used to call this number [protected]. That person name is Sureshkumar, He is working in Chennai branch. If I didn't pick the call, they will call my office land line numbers, and they told, we will tall with HR using bad words, then the company will terminate like this. Also they threatening like we will send the local executive to your office like that. I checked with my office legal advisor, regarding this, He told to file the police complaint against this. Before that i want to get some details about this number. When I searched I found the below one, http://www.truecaller.com/in/[protected] Name - Phone number [protected] Fixed line Address Chennai, Tamil Nadu India Monday anyway they will call, when they call will use bad words, I will record that too before complaint it.

Dear I want to complain regarding MR. PANKAJ KUMAR, GREENPARK BRANCH, PHONE NO. [protected] I don't know weather he is an agent or employee of ICICI BANK as he said he is having all my property papers along with signed checks ...holding with himself regarding transfer of from Axis bank . after his failure with 2 month still he is not returning my document . He has taken a amount of rupees 2000 /- in advance from me via check in the name of policy Bazzar employ Mr. Ravi Kumar . After requesting so many times he is holding my documents with him plz advise shall I go to court aganiat these 2 persons.

Respected Sir I applied for a credit card last MONTH . Verification also completed but till date I didn't receive any update. Site mention for application status shows no record found. What is the status ? please update Application No- W[protected] Regards Name : SUNILKUMAR MISHRA Pin - 400709 Mobile - [protected] Email: [protected]@gmail.com

Mam I visit your branch in Bathinda city 100 ft chowk, i met there your staff & tell them i want to submit a cheque in my wife's account they suggest me plz put in your cheque in draw box i again ask them is safe are you responsible for this they said its safe in our bank it will clear with in four days but till date amount not credit in my wife's account she need money plz help me i am very irritate from your system from 20 days i am very fedup so i hope you help me MY CHEQUE NO SI 654892 STATE BANK OF PATIALA Baljit Singh [protected]

On 12-aug-2015, an unfortunate incident happening within a matter of minutes when i was deeply engrossed in my work. I received a call claiming to be bank official and required my card details for refunding back credit points. It so happened that I revealed my card number, cvv details, OTP. Immediately i got Rs 6922 amounted debited messages for 2 transactions amount. A fraudster had paid his VODAPHONE bill for 1 transaction. Immediately I approached ICICIBank and disabled my account. Bank asked for FIR and told me they will be able to trace in a few weeks time. I had approached the Sampigehalli Bangalore police station who refused to register the FIR for small amount value. The Police instead only provided an Acknowledgement, The same copy I submitted to to ICICIBank.The Bank opened a SR[protected]. After 1 week Bank closed SR citing the transaction happened using 3D secure pin. In a city like Bangalore, being highly educated I'm feeling helpless. Both Police and Bank show no willingness to pursue.

Hi team.. just want to confirm that can i get money back in my account as i hv done a transactn on 18 aug 2015 from axis bank atm but the machine cannot dispense cash of rs.1000... pls help me out in this regard.. vishakha [protected]

Myself Priyanka Srisrimal, account holder of ICICI bank since so many years. My account no is[protected]This is my registered email ID [protected]@yahoo.co.in and [protected] mobile no.). Recently, I have checked my detailed account statement and I was shocker after seeing the same. The INR 5002 has been deducted unnecessarily from my account without any prior notice and information on 27th June, 2015 with 27/06/2015 27/06/2015 BIL/[protected]/NchgRs2. 50STRs0.35 5, 002.85 When I called ICICI phone banking person, he misbehaved with me. Please return the money immediately without any further harassment to women. Else I would be forced to approach Consumer Court, National Women Commission. I also would like to close my account. Waiting for an immediate action. Thanks, Priyanka Srisrimal [protected] [protected]@yahoo.co.in Account No.[protected]