ICICI Bank Complaints & Reviews

Yesterday Night 5th july 2015 9:42 PM, I received 7 back to back messages within a minute regarding the debited amount, each deduction of Rs 10000 and total 70, 000 was debited from my ICICI account, and ATM card was with me only and i was at home and i did not not make any transaction after 2nd july, I never shared my ATM pin with anyone, previously approx 1, 12, 000 was balance in my account and within a moment the amount reached to 42000. I blocked my ATM card within some minutes via Online login and i cross checked the same by trying the ATM card to nearest ATM to make sure that blockage by me has been done successfully, today morning i debited my remaining amount from my account because i cannot trust this bank anymore, It is simply a case of frodge but it is very evident that it can only occur if security software and technology icici bank is using is very much unsafe that anybody can hack that . I went to visit nearest ICICI deputy branch manger and branch manager and as per them i logged the case with police SR[protected] has been registered with ICICI bank in order to investigate on this. But logically this is highly unethical as if our money is not saved within your bank then nobody will going to have their investments within ICICI bank. It is not large amount for your bank, but you must know that it is very large amount for a person who gets it salary before 3 days and get to know now all the salary has been stolen by some frodge, and it is my salary account. Kindly let me know the solution of this issue as this is very untolerated issue. as i am corporate emplyee and i carried this account from HCL, currently i am in Dell international services and i am using the same account from last 3 years and i will make sure that i will surely communicate this unethical issue of ICICI to CEO of dell and HCL Michael Dell and shiv nadar, and they are really men of words so if they come to know about this then none of the IT company will continue their membership with ICICI bank, i will definitely keep all my team mate aware of this so that they can also be aware of this issue and close their current and savings and all their salary accounts from ICICI. Contact details: [protected]

Dear Sir, This is Ritesh Shah, Loyal Customer having ICICI Bank Credit Card from past 10 Years Having Credit Card No. [protected] and I am very Punctual for Payment not even One time I have Missed out any Payment and Not even you have Charged me Late Payment Fees (You can check from your records). But this time I am very much disappointed from your end with the issue that Firstly you have not send the Monthly Statement 06-MAY-2015 to 05-JUN-2015 (Hard Copy) to my registered address So I was not able to make the Payment then also I made the Payment for 1, 697.47 (Which is More Than Minimum Amount Due) Secondly you are Charging INTEREST CHARGES & SERVICE TAX WHICH IS 515.93 & 72.23 respectively. This is wrong for which I have not received Monthly Statement. I Have complaint for Not received the Monthly statement for which they told me that you have received the statement and will send you the Proof of Delivery within two working days request no for the POD is SR[protected] Still I Have not received the POD. Today I Talk with Mr. Vivek Surve (Manager) he told me that you have been charged with OVERLIMIT CHARGES & SERVICE TAX WHICH IS 500.00 & 70.00 respectively. Which was Shocking to me because My Credit Limit is 25500/- and I have use over Limit which was not known to me Because Last Message received from ICICI when I Used for GROUPONS was Available Credit Limit: INR 7, 265.04 so I Made Purchase on that Card for ColorPlus of Amount Rs. 6930.00. I have not received any notification via SMS or E-mail. I Have Received Call from Your END Saying that your are Valuable Customer of ICICI Bank and you can Increase your Credit Limit by Sending One SMS. But I never send the Message I don’t want to increase credit limit. IT WAS UNDERSTOOD THAT IF YOU’RE CREDIT LIMIT IS OVER THAN THAT CARD SHOULD BE STOPPED WORKING (SO WHAT IS THE USE OF CREDIT LIMIT?) So I Request you to that I will pay INTEREST CHARGES & SERVICE TAX for which you have charged if you “SHOW” me the Proof of Delivery. But I will not pay OVERLIMIT CHARGES & SERVICE TAX which is Mistake from your End (What is the Use of Credit Limit?) PLEASE LOOK INTO THIS MATTER AND SOLVE THE ISSUE ON URGENT BASIS. Thanks & Regards, Ritesh Shah +91 [protected] Encl: Image of SMS received on My Register Mobile showing Avbl Cr lmt: INR7265.04

Dear sir / madam,

This is to inform you that i applied for credit card on date[protected] application no-n[protected] and i submitted my all necessary documents relating to credit card application form . After few days a field officer visited at my office ( om telecom logistics pvt ltd. ) & also came a confirmation call from icici bank on my registered mobile no- [protected] but i have not received any confirmation mail from icici bank yet . When icici bank executive visited at my office then he told me that you will receive your credit card within 21 working days. Now period has been ended.
Yesterday, i got a sms on my registered mobile no- [protected] that sr[protected], dear customer, we are currently unable to approve your icici bank credit card application for detail, please call our customer care .
After that i called to customer care and they relied that your card is pending due to residential address is not verified yet .
I had already cleared that my residence address is correct with discuss customer care .
Now i am waiting positive response from icici bank end .
I therefore request you to please resolve my problem and provide me a credit card of icici bank at earliest possible.

My full detail is given below...

Name- yogendra singh kushwaha

A/c no[protected]

Credit card application no- n[protected]

Registered mobile no- [protected]
Personal mobile no- [protected]

Personal email id- [protected]@rediffmail.com

Official email id- [protected]@omlogistics.Co.In

Current address- h/no-298, ashok mohalla ( near of arya mohalla ), gali no- 5, nangloi new delhi ( pin code- 110041 )


Office address- om telecom logistics pvt ltd .159, transport center ring road, punjabi bagh new delhi ( pin code- 110035 )

Permanent address- vill+ post- purdil nagar, locality- garh, teh- sikandra rao, distt- hathras ( pin code- 204214 )


- -
Thanks & regards
Yogendra singh kushwaha

I am a privilege banking customer and operating the account since 2004. i have a zero balance account bearing number[protected] but i am being charged every quarter since last year august SMAB charges without any prior notice whatsoever. its a CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Please refund the total amount deducted by you till date at the earliest.

Hi Team I had ordered a watch on Provogue under ICICI offer by paying 299 /- online on 01/7/2015 order #[protected]. I recieced my order on 06/07/2015, however on opening the packet I found the watch is not working. I have seen a numerous complaints regarding it with different issues and here I found a new one. We the customers are feeling cheated from this promotional offer. I ordered watch, only because of it was from ICICI, otherwise wouldn't had ordered it. Deeply dissappointed Please replace this watch to maintain the faith on ICICI

Hello, I have a bank account with ICICI Bank in Kanpur at Govind Nagar Branch. I had an amount Rs. 9, 43, 81.08 in my account on Feb 1, 2015. When I checked my balance on March 3, 2015, the balance was Rs. 158.60. The entire balance was debited from my account without my knowledge. When I reported this issue to the branch, they filed a service request SR[protected]. Bank officials told me that the amount would be fully refunded within 75 days, but there has been no update since. Please help us get the much required refund for the money. This money is very important for us as it is required for construction of our house. Thanking you, Malti Tripathi

I want to cancel my family first advisory plan because it is not same as explain me on phone.While they explained me about five benefits which included tie up with ICICI lombard but when I went through the details on email which was sent to me and also read online i found many cases filing complaint against them. My credit card a/c has been debited of Rs.9773/- by generating OTP via IVR. So please help me on this matter soon.

I had a query regarding my iwish account. My registered mobile no. is [protected]. Interest on the deposit was not accumulated in my account at the end of June quarter. I have been calling the customer care since 02/07/15. Every time the mobile banking executive puts me on hold, then says I will consult with my department, be online. Then after waiting for 10 mins, phone gets cut. This has happened 6 times. What kind of fraud customer care centre is this. Once an officer named Priya simply hung up on me after hearing my complaint, not a single word from her side. As iwish account is opened online, bank said the complaint can be resolved online only. Please stop harassing me and someone resolve my complaint.

Respected sir, I the Sr Sales Executive in ICICI bank Home loan Dept in Nagpur(Civil line branch) name is Rakesh Lawrence Drazon emp id C69205 of I-process wrote this letter wanted to complaint to the HR of ICICI bank Ltd relating to harrassment by Credit Manager of ICICI bank Ritesh Sahu who has been a person as Non-Professional, Non-Business oriented, Non- Managerial . He harassed me in front of employee without reason, he obstructed...

1) i am using icici debit card and its blocked due to incorrect pinn. please unblock it asap. my contact number is [protected]/[protected]. 2) my icici bank credit card is processed and approve before 3 months but due to some reason i did't received the hard copy of credit card. Please deliver it on my address asap. contact on [protected]/[protected].

Dear sir, I took ICICI credit card long back... things going smooth but without permission they stop my statements. After written complaint to then they confirm me over phone that they stop the statement for global reason- paper saving even at time of taking card & during this incident I told many time that I need hard copy but still Now from March’2015 – may’15 I didn’t received any hard copy & soft copy of statement and after so much one statement I got is carrying huge taxes on late fee & interest. When these ppl without informing stop the statement then why and how I’m liable for to pay charges Need solution and justices by waving all unnecessary charges for smooth process and working ahead

Hi, I have applied for the ICICI credit card on 8th June, 2015 Application no. N[protected] but I didn't get any response yet except one e-mail having reference no.[protected]. Can anyone tell me status of credit card. Arun Kumar Kanojia Mob- [protected]

I had payed the counselling fees of CLAT of an amount 50, 000, twice erroneously as per the details mentioned below. So I request you to give me the procedures I have to do for getting the refund of the excess amount I have paid . DETAILS Application No: 1003952 Roll Number: [protected] Applicant Name: GATHA G NAMBOOTHIRI Mobile Number:[protected] Mode of Transaction: (for the first time on 12th June) a) Online- Netbanking Name of bank whose credit/debit card was used-SBI Transaction number[protected] Date of transaction[protected] Amount-50, 000 ... Mode of Transaction(for the second time on 13th June) a)Online-VISA card Name of bank whose credit/debit card was used-SBI Transaction reference number[protected] Date of transaction[protected] Amount-50, 000 From the NUJS site we got to know the payments are handled by your bank. We have been contacting your bank executives Kshitij Singh and Manish Mehrotra who are in charge of the process repeatedly over phone and mail for the last three weeks. We have not received any helpful information or professional treatment from them. Request you to look into the matter and give a positive feedback.

I made a purchase on paytm and paid the amount through ICICI Net banking. On paytm I received a message 'Payment Failed' but my balance deducted from my bank account. I mailed to paytm and they mailed stating payment failed from ICICI bank and you'll get cash back from their side but no cash back till now. Transaction made on 24th June 2015 for Rs. 239 Please resolve the complaint asap.

3 day before i received a message from icici bank that i have made a debit purchase of 900rs which is not done by me as per rbi. rules mobile otp is mandatory then how this fraud can happen it is only done by icici bank which is very wrong i will raise F.I.R against icici bank they are not refunding my amount they are asking for 52 days which i dont have.. this is such a fraud bank how they can allow any one to do a debit purchase without otp. srishti khanna [protected]

Dear Sir, In 2003, when I started my career in a software company, based on my salary account, Bank issued a credit card. And after using this for some years, Due to some problems with the bank folks, I've pay ed(36768) all the out standing amount and closed account. I got a confirmation letter saying there are no dues pending on that card. This is happened on 2010 and the card number is 4477-xxxx-xxxx-3005. And after 5years, ICICI bank folks again coming to me by saying I need to pay 24000 more on other card. I don't know about any information bout the card, which they are mentioning [protected] and who is the owner and on whose name they have isseued the card. Can any one help me on this Thanks and Regards, Swarna Narendra Babu

[protected] I get a call from the above number claiming to be from ICICI bank and they call and check if i posses ICICI bank credit cards. I believe they aren't from ICICI bank and are harming the reputation of the bank as well as disturbing me. The call was received at 11.09am on[protected] on my number [protected]. They hang up abruptly leaving the person disturbed and talking rubbish. I have also got such calls earlier but I had ignored it and not noted down the details but as it has been a menace now, I am complaining against the number [protected]. I believe they use different numbers to make such marketing calls. Please act against these disturbing callers. -Gautam My number: [protected]

I would like to flag a list of issues with the bank i have been facing from the last 7 months. It been 8 years since i have an account in ICICI bank and i am fed up with the trouble they are causing me. Let me give you a brief so that you have a clear picture of the issue. Last year August i was given a credit card from your bank. The card had an outstanding of Rs. 40, 000 which i defaulted in paying as i had to travel abroad for a few months. When i got back i found out that the outstanding has reached Rs.60, 000 with the fines and taxes. The bank had issued a lein on my account which i understood is because of the default in payments. I went to the bank next day and met the bank officials. They explained that it is due to the default so if you make the payment it will all be back to normal. I was given two options either to do a settlement if i cannot pay the whole amount or clear the complete outstanding and you can use your credit card as well.So i decided to pay the entire amount and settled the complete outstanding. I spoke to the bank officials they said your card will be active and the lien will also be removed. I waited for 3 months and the card never got activated when i spoke to the bank officials they said it will not be activated. In simple words they misguided me after being fair to pay up for the complete outstanding. Today again they have issued a lien as per your customer care representative saying there is an outstanding of Rs.4000 on the Credit card. I dont even a credit card anymore as the one your bank issued never got activated. Now they say there is a outstanding.Even if there is a outstanding of Rs.4000, you will block an account without notifying the customer? When i made the payment of Rs.60, 000 they could have added this amount as well and told me i would have settled it then itself. At that time they said 60, 000 is the total amount and there is no more outstanding on the card. So how did this come up? I dont have the credit card anymore nor i have used it for last 6 months and if the have the credibility to pay 60, 000 i can pay 4000 also. The bank just can't issue lien all the time. It's completely wrong and can cause alot of trouble for the customer. I don't have the card so how will i make a payment? If there is an outstanding you can debit it from the account and close it. Issuing lien is not the solution and its for the second time in last 3 months. Before issuing the lien just debit the money if their is a outstanding. I am a privilege customer of your bank and if i am going through so much trouble in banking with your bank i really don't know what to say anymore. I would request you to please look into this matter and resolve it as soon as possible. If it continues like this i have to withdraw my account from your bank because i have never faced such thing with any other bank. Your bank has been misguiding their customers and harassing them way beyond their limits please take an appropriate action before customers start losing faith in ICICI bank. I am really really upset with the service and such actions. If this is the way your customers are treated i am sorry to say that i thought of ICICI bank as one of the best banking partners and i am proved horribly wrong in my judgement.

I was applied for credit card on 01 / 06 / 2015. My have received my pin one week ago. But till date i am waiting for the card. I have called many times to customer care and no response from ICICI bank

As per the message send by the c card team my application no os[protected] and
Name amar kumar mallik
Dob 15 / 07 / 1971
M no [protected]
Last four digit of c c account no 2001

I ordered a Provogue watch as part of an ICICI Internet banking offer. I have made the payment on Provogue.com website through Citrus gateway and when I contacted them, they replied saying that the payment was successful and my money is with Provogue.com website right now. But, for the past 5 days, my order status is showing up as pending. When I tried to contact their customer care phone numbers, no one attends the call. There is no reply for the numerous emails I sent. No reply on the posts on their FB page. No reply for the tweets. Highly pathetic customer service. ICICI should also take responsibility for partnering with such fake vendors and cheating their own customers. First bad experience with ICICI in the past 7 years. I saw similar posts on Provogue FB page and I feel that Provogue.com is cheating online buyers on a large scale. High time this scam is stopped.

Thanks

Regards

Kumar..