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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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I
ImranKhatib
from Chennai, Tamil Nadu
Jun 15, 2015
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Address: Pune, Maharashtra

Everytime need to connect with bank customer care and then receiving statement for month. Last time had a talk with representative who promised to send bill on time, which is not working. This is headache to call everytime customer care and ask for credit card bill and calling also not free. Name:Imran Khatib Mobile number:[protected]
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Imran,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team
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    sourabh.099
    from Delhi, Delhi
    Jun 15, 2015
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    Address: Pune, Maharashtra

    I don't have any icici bank account and receiving bank statement from icici bank account to my residency address.I request you please verify address before sending any letter.I send you account details which i receive bank statement, Name- Shiny Herald Account number[protected] Thanks
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Sir,

    We regret the inconvenience caused. We have made a note of the mentioned account number. We will get it checked.

    Regards,
    ICICI Bank Customer Service Team
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      Suneel Sethi
      from Delhi, Delhi
      Jun 15, 2015
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      Address: New Delhi, Delhi

      I had applied for opening of ERS ( 3 in 1 ) account through representative of ICICI Direct.com on 25th April. The account was opened on 20th May i.e after 26 days. I receicved the cheque book on 4th June and Inter Net Banking password on 10 th June 2015. Despite having received Inter Net Banking password I am unable to login. The complaint was given to customer care and also to the branch . I have yet to receiuve my ATM card. This is the efficiency of your Bank. I m a senior citizen and I have to run here and their for this work despite the fact Thay i deposited one lakh Rupees intially. I would expect you to advise me the names of persons responsible for givinf such lousy and poor service. My account No. is[protected]. Hopimg to receive quick reply from you.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Sethi,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      No response from ICICI Bank till date and time of sending this e-mail. this is despite the fact that complaint was logded on 15th.
      June 2015. What a SHAME?
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        SHEELOO
        from Mumbai, Maharashtra
        Jun 14, 2015
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        Resolved

        my mother had a account with icici bank naka hindola lucknow.i was nominee in the account .a FD was created from the account and i was assured that since i am the nominee there wont be any nominee issue here .the amount will be credited to the sb account .this has not been done now when we have approached after my mother s death .icici branch at BKC kept on assuring me on this that nominee name is appearing and we can approach any branch for this.but this has not been done .i tried to approach naka branch, md of icici bank but their telephone nos, email id etc available on site or on internet are not good . mukta awasthi
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2n5zl in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          khanora
          from Mumbai, Maharashtra
          Jun 13, 2015
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          Address: Ludhiana, Punjab

          Dear Sir, Madam, I am ajay kumar from ludhiana I have salary account in Icici bank and also have credit card no.[protected] but due to my job loss and finecial challenge I am not able to pay my credit card payment but want to settle this amount earliest but ur some collection Icici credit card employee mr.r.p singh is very nonsense guy who don't know how to talk his behavior very bad he abuse with me please register my complaint. Regards Ajay Mob.[protected] Ludhiana Punjab
          Jul 23, 2018
          Complaint marked as Resolved 
          resolve
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Sir,

          We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            Manish Jain 26
            from Mumbai, Maharashtra
            Jun 13, 2015
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            Address: Thane, Maharashtra

            I had ordered a Provogue watch from the link offered by ICICI Bank. I made the payment online but 04/06/2015 till date the Order is shown as under dispatch but not delivered. i tries to contact Provogue several times but no response is there from their end. I am customer of ICICI Bank from last 3 Year. this is the worst experience i had faced. After reading all the comment on the website i think ICICI and Provogue are cheating their customer. kindly look in the matter. either give me my refund or deliver the watch. Order No.[protected] Mangilal M Jain
            Aug 5, 2021
            Complaint marked as Resolved 
            Dear Mr. Jain,

            We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              vikrantsingh_1982
              from Aligarh, Uttar Pradesh
              Jun 13, 2015
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              Address: Gautam Buddh Nagar, Uttar Pradesh

              I am using icici bank ac from last 3 years when it was opened the icici representative told me that acc. is free and no charges will apply in future as i was not interested to hold it but the representative force me to keep that acc so i fill form for Demat acc. but every year am paying for that acc i want to remove that acc but icici bank have some branches from where it can be disconnect its totally fraud.well i am not using that acc personally as it is my salary acc but i will never recommend to anybody to go for icici bank that is my experience with that BANK.I want to resolve that issue and want to return my money in my acc. and want online facility to disconnect that account.Somebody from icici bank want to talk to me then please call me on this number-[protected]
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Singh,

              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                tarun99
                Jun 13, 2015
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                Address: Gurgaon, Haryana

                Dear All, Please note i do have an saving account with ICICI bank since last 10 yrs with account no[protected] and also holding the CORAL credit card. There was an dispute for small transaction held and i have written to icici bank and launched the complaint . No one replied to me and after 3 months they have debited my saving account with all of interest cured as 16885.00 as the matter was not settles by both parties. I am very much worried about all my ICICI produnctial /demat holdings as they can pull all my saving s by pressure. any time No body has intimated me to debit without my knowledge and agree. Please help me as all of my saving will be pulled by ICICI bank bu this lind of matters. Looking forward to hesra from your end. Regards tarun Bajaj [protected]@yahoo.com
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Bajaj,

                We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                I am in Dubai now and please do the written communication only, as I did verbal communications with your recovery agent and he assured me to get matter resolve asap.

                It took time and I came to knew after 3 month, my card got blocked and I was no where.

                Please don't pull my money by doing all these its a harden earned money. Please discuss the matter before you debit or pull any amount.You have the access to pull any amount of any of your account holder without any imitation.
                Its too risky to have account with such bank.
                I was and even now also to ready pay all my correct transactions.
                Also need to help the contact details for consumer court if not will get resolve.
                Looking forward to hear from your end
                Regards
                Tarun Bajaj
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                  AMBARISH KAR
                  from Mumbai, Maharashtra
                  Jun 12, 2015
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                  Address: Bangalore, Karnataka

                  Application ID: S[protected] Hi Sir, w r t above credit card application number. In the month of May around 24th of May i got call from Chaitra ([protected]) from ICICI MG ROAD Branch for offering a credit card. I clearly told her that my Cibil Score is 743. Still she told me that your online applicaion is approved and I am eligible to get a card based on my cibil score. next day for address proof I literally fought with my HR to get address proof letter for credit card application. I submitted all the valid documents whatever she asked me to submit. After submission of the forms, I got verification calls and also a person has visited my home for address verification and he informed that No issues with my documents. I have not got any response from bank till now. What if my documets are misused? On top of that I have seen local people have received ICICI credit card even if they have lower cibil score than me. and their earning also less than mine. I have no idea why ICICI bank is playing these tricks on outsiders who come from different states to bangalore to do job. I guess to achieve the number of forms target, your bank personnel calls to people and get their job done by telling all lies. Please provide my credit card as promised by your bank's employee. Else i can tell people in my office and each and every new joinee to not to use any products from ICICI. I dont want to know whether it is rejected or approved. I need the card at any cost because before applying for the card, i had clarified everything with your bank personnel. So please help me out. Below are my details : name: Ambarish Kar
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                    Chiragshah15490
                    from Dahod, Gujarat
                    Jun 12, 2015
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                    Address: Dahod, Gujarat

                    Dear sir/mam I was give the interview in 27th February 2015 for dahod icici bank as a front desk officer. I was shortlisted for this post but no any official mail nd call from the hr department, i visited on dahod branch every 3 days for a job confirmation, nd the BM and DBM every time rply i m selected nd shortly received the call later offer latter.after interview complete 3 and half month no any satisfied answer by all.i m sooooo frustrated about this behaviour, i need this job, please any thing do for me about this, i m waiting ur rply as soon possible. Name:chirag shah Mobile no:[protected] Email id:[protected]@yahoo.in
                    ICICI Bank customer support has been notified about the posted complaint.
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                      gogawale
                      from Pune, Maharashtra
                      Jun 12, 2015
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                      Address: Pune, Maharashtra

                      Hi, I've applied for a credit card four weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks Regards, Kailas gogawale [protected]
                      ICICI Bank customer support has been notified about the posted complaint.
                      I am Anshuman Mitra wants a credit card from ICICI bank, and my application no. is E[protected] on 22nd July 2016. After passing 1 month I have n't any information from Bank part, & n't received any SMS from this big company.
                      Some one Miss Smriti called me and some one Mr. Bikash Barman received my documents from me.
                      Please give all the status about this application E[protected] as early as soon.
                      ICICI Bank Customer Care's response, Aug 23, 2016
                      Verified Support
                      Dear Ms. Mitra,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a2n4bv_aaaa) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        ashok kumar jaiswara
                        from kolkata, West Bengal
                        Jun 12, 2015
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                        Address: Kolkata, West Bengal

                        Dear sir, I was worked in icici bank may 2012 to April 2015. But I haven't received my reliving letter. Please send me relieving letter in my personal mail id ashok.[protected]@yahoo.co.in Kindly do the needful. Regards Ashok kumar jaiswara Emp id-.246483 Kolkata
                        +1 photos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Jaiswara,

                        We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          CHINT2
                          from Visakhapatnam, Andhra Pradesh
                          Jun 11, 2015
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                          Address: Vadodara, Gujarat

                          I have valuable customer last 10yrs and having lifetime free credit card of ICICI. I received wrong charge applied on my credit card bill as shown below, Credit card statement between 28th April to 28th May 2015, transaction showed... 07/05/2015 Rewards Redemption Handling Fee Rs. 99.00 07/05/2015 Service Tax Rs 12.24 I was already complaint at icici through mail and it's complaint no. SR[protected] at dated 10th June 2015. With reference to my mail/complaint bank's executive call to me [protected] at 11th June 2015 (03:45PM). And he said...my problem to be solve-out by [protected]@icicibank.com. But not responded to my mail. finally I support to your forum.
                          +1 photos
                          My icici credit card final settlement .But my mistake make a payment .Wrongly trf
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                            teji7890
                            from Delhi, Delhi
                            Jun 11, 2015
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                            Address: Yamuna Nagar, Haryana

                            Dear Sirs, We are very much upset due to a mistake done by us and which also misguided by the ICICI Bank's concerned person. We had a loan from ICICI Bank of 2 lac on the name of my father Mr Arjun Singh Vig. It was taken in 2007-08. We paid fully principal Amount but Additinal interest and cheque bouncing charges were waive off. We are in huge trouble because due to this waive off thing of just Rs 7000 (Approx), our CIBIL is showing it as a SETTLEMENT. Our business is also suffering because our Bank (Punjab & Sind) where our ODP limit is running has made query to rectify the CIBIL's Settlement status for that ICICI loan of 2 lac. Because we applied for enhancement of our ODP limit now. Even NOC has been received of the above said loan. Sir we beg you to please rectify our CIBIL as soon as possible. We are ready to pay you that waive off amount even double. But please help us. My father name is Arjun Singh, His PAN No is AEZPS8295L and Our ICICI Loan Account No is LAYGR[protected] and Application no is A[protected] Dear Sir, please solve our problem and if we need to pay any charges those were waive off and even with interest. We are ready to pay without even delaying a single minute. Our business is also suffering due to shortage of funds and just due to this thing. Our other loans are running good. Please solve our problem. We’ll hope that you’ll take our problem in respond and respect. Warm regards Tejinder Singh [protected] / [protected]
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                              thomaschacko
                              from Bareilly, Uttar Pradesh
                              Jun 14, 2015
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                              Address: Chandigarh, Chandigarh

                              I had applied for a credit card, ICICI credit card application No: N[protected]/[protected]. There was no news about the card and when I traced the young man who took my application he said that the company received a message that the process was not completed with reason as CIBIL not found. I had taken a ICICI home loan in 2010 and recently foreclosed it this Mar 2015. I am surprised that a company of this stature does not adequately check its own records before making such remarks, all this after add verification by a second team etc. Name: Thomas Chacko Mob: [protected] CIBIL-- check my Home loan ac LBCOC[protected] Please take necessary action asap. The document collected from me in May 2015.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sir,

                              We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Kailash Shrivastava
                                from Chhatarpur, Madhya Pradesh
                                Jun 11, 2015
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                                Address: Tikamgarh, Madhya Pradesh

                                I visited ICICI bank on 10.6.2015 and on 11.06.2015 branch Tikamgarh, MP, for collecting the amount of my recurring account. Both time I was told that due to server problem your transactions can not be completed.This is not for the first time.I seen mis management at several time.Poor sitting arrangement at branch for customer, dirty chairs, insufficient space compelled me to make a complain against the branch Kindly look into the matter and ask the manager to compensate my time and conveyance for repeated visits at the branch.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Shrivastava,

                                We are sorry to hear about your experience. Please email us your concern with your contact details on [protected]@icicibank.com. Kindly mention the UID (a2n3nw) in the subject line of your email. We will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Mitesh Patel17982
                                  Jun 11, 2015
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                                  Address: Vadodara, Gujarat

                                  Dear ICICI Bank, With reference to above subject, My father recently opened new Saving Account (Account No.[protected]. He got a call from Mr Ramesh Agarwal on 8th June, 2015 claiming himself to be calling from Mumbai office. He told this call is for verification of New Saving Account. My father is a senior citizen. He was asked debit card number, cvv number, Alphates and numbers which are behind the debit card. Being new to this system of debit card, he gave all details. The guy changed password and made 3 transactions and transferred total 98505 INR to some account. Very next day My father register a police complaint with city`s Crime Branch. But there is no response from ICICI bank regarding giving details of the account to which money was transferred. Really pathetic bank. RBI should reconsider and make stringent laws for Banks and make them responsible for such frauds. when i tracked the number from which my father got call, it was from Bihar (Vodafone). Big Q is how does some one can come to know that my father has recently opened new account and has balance of One Lacs in it???? It is only possible with help of internal employees of the bank. There seems to be a big racket which is run with help of such reputed bank. Want Cyber Crime Department to bust such rackets. Hope ICICI bank will respond after reading this complaint. I have decided to public my complaint in Nationalized Newspaper, Local Newspaper.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Kirtesh Bhatt
                                    from Delhi, Delhi
                                    Jun 11, 2015
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                                    Address: Indore, Madhya Pradesh

                                    Dear Team, i am very disappoint from your service.Sorry to say but i have another bank credit card but his services very good comparatively yours .I apply for new credit card in your bank before 15 days, still i am not receive any information from your side..if i try to contact your executive all are play with me like as passing the boll.FI dome at my office and my home but still i am waiting for results. if you are not able to provide me card please confirm to me so i apply another bank.. Details MY APPLICATION NO.[protected] Waiting for your quick and positive response ...Please contact me on my no. is it [protected]. Thanks & Regards Kirtesh Bhatt Area Sales Manager [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Bhatt,

                                    We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Please confirm my application Status.???????????????????????
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                                      bir.singh
                                      from Mohali, Punjab
                                      Jun 11, 2015
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                                      Address: Mohali, Punjab

                                      Sir I want to lodge a complaint against your branch employee for unethical behavior. Sir today 11:00 am in the morning I went to bank for depositing of cash 5 lac. I stand in a Que when my turn came teller of the branch started to collect cash from others customer when i requested her to free myself 1st because it was my turn then she shouted on me and said it is huge cash i will take it in bulk. Then I approach to bank complaint desks there branch DM was on sheet she did not lodge my complaint and also she has not given mail id where i can complaint. Both of lady Disgrace me and scene did not stopped then teller told one note is less in your packet then I ask her to check the packet with hand count before me then she told there is fake not in the cash. I could not understand first she said there is 1 note short and the same time said there is fake note. When i ask her to show me note she did not care and after five minute she showed. Above all sir she had not counted cash before me and when i ask her to why you have not checked cash before me then too she did not care . When I approach to Sr Officer DM she shouted on me and my staff who was along with me. And for your kind information I am also a cashier in my branch and i have checked all notes in note detected machine and counted them. Dear sir kindly check the CC TV camera of your branch and give me proper solution.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Singh,

                                      We are very sorry to hear about your experience. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2n3cn) in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        shankerkumarjha
                                        Jun 12, 2015
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                                        Please be kind enough to reply my queries regarding loan account number LBRNI[protected] (NRI home loan). My email id is [protected]@gmail.com. The queries are no response from customer care in spite of various repeated mails regarding the following: 1. Deposit of cheques, can it be done in your Singapore branch, 2. Onilne logging in problems sent via mails along with the screen shots. 3. Interest are being charged much before the issue of cheques, due to which I am incurring losses, need reversal. 4. Clear instruction regarding reduction of TDS amount not being followed by bank. Due to which I have to pay additional interest.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Mr. Jha,

                                        We have made a note of your loan account number. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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