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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 866

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R
Richa George
from Mumbai, Maharashtra
Jul 23, 2015
Resolved
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Hi there I always use ICICI internet banking for transactions and many times i have received the Provogue watch promo code when i tried to utilise this voucher to get Provogue watch, every time it does not work. Last time i received code on 20 July, 2015 at 7:48 pm. Again same thing happened. Find the attachment to check what trouble I face actually when I order the Provogue watch. If I am eligible to receive code then why i am not able to place order for the same. Kindly assist to avail the offer.
Aug 6, 2021
Complaint marked as Resolved 
Dear Ms. George,

We regret any inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2p7pq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    imdeepak19
    from Delhi, Delhi
    Jul 23, 2015
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    Address: New Delhi, Delhi

    Dear Sir, I applied for ICICI Credit Card and submitted documents on 3rd July, 2015. However, I received a Mail for acknowledge my confirmation for the same. But thereafter neither i received any verification phone call or other communication. Detail for the application as follows: Name : Deepak Sharma Mob. Num: [protected] Application Num : N[protected] Application Ref No. of Mail Acknowledgement:[protected] Plz do for the needful. Thanks & Regards Deepak Sharma
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Sharma,

    We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      nishant jindal
      from Musafirkhana, Uttar Pradesh
      Jul 23, 2015
      Resolved
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      Resolved

      Address: Sangrur, Punjab

      Bond holder no.. 4353-692
      Certificate no.26633
      Distinctive no.[protected]
      Payment in respect of this bond, which was issued in oct 1998 and matures in 5/1/2002 is yet to be received by me. Please advise the exact position and remit the proceeds on my contact no...
      akul rai
      m.no. [protected]
      email id. Rakeshkumar21972.[protected]@gmail.com
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        vineetv22
        from Mumbai, Maharashtra
        Jul 22, 2015
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        Address: Pune, Maharashtra

        I am a saving a/c holder of ICICI Bank. Today amount of Rs171 was deducted from my account without any prior notice. Need an immediate refund and clear explanation why this was done. Account No[protected] Name - Vineet Vijay Contact No - [protected] Transaction Date - 22/07/2015 Transaction Remark - DCARDFEE6629JUL15-JUN16ST21 Dr. Amount (INR) - 171.00
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I am a saving a/c holder of ICICI Bank. yesterday amount of Rs 571 was deducted from my account without any prior notice. Need an immediate refund and clear explanation why this was done. Account No[protected] Name - Kalyani Chinni Contact No - [protected] Transaction Date - 27/11/2015 Transaction Remark -DCardfee7593NOV15-OCT16ST72.36 .
        I am a saving a/c holder of ICICI Bank. yesterday amount of Rs 571 was deducted from my account without any prior notice. Need an immediate refund and clear explanation why this was done. Account No[protected] Name - Kalyani Chinni Contact No - [protected] Transaction Date - 27/11/2015 Transaction Remark -DCardfee7593NOV15-OCT16ST72.36 .
        I am a saving a/c holder of ICICI Bank. yesterday amount of Rs 571 was deducted from my account without any prior notice. Need an immediate refund and clear explanation why this was done. Account No[protected] Name - Swathi Kamthankar Contact No - Transaction Date - 26/11/2015 Transaction Remark -DCardfee2280NOV15-OCT16ST72.36
        I am a saving a/c holder of ICICI Bank. 23/11/2017 amount of Rs 485.18 was deducted from my account without any prior notice. Need an immediate refund and clear explanation why this was done. Account No[protected] Name - Arumugam G Contact No - [protected]Transaction Date - 23/11/2017 Transaction Remark -DCardfee
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          S
          Satya Praneeth Repaka
          from Mumbai, Maharashtra
          Jul 22, 2015
          Resolved
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          Address: Hyderabad, Andhra Pradesh

          ICICI,
          There has been a deduction of INR 171, twice, i.e., total of INR 342.
          Account number:[protected]
          Name: Satya Praneeth Repaka.

          I'd like to ask why the amount was cut?
          The remarks said DCARDFEE1012Jun15-May16ST21 and DCARDFEE2562Jun15-May16ST21 respectively.

          Where has an intimation been given that there would be a fee charged for the card?

          I'd like to know the reason and also request for a refund of the same.

          Thanks,
          Praneeth.
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            K
            kulbeer86
            Jul 21, 2015
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            Address: New Delhi, Delhi

            I have submitted my detail 28 may 2015 but till 22 July i not received credit card. initially icici person doesn't take the proper document regarding residential address, after that delivery person when come i am in my home town. I have call to icicic person but are not picking the phone or not responding well.my credit card application is[protected] totally very bad and worst experience regarding this.I have ICICI customer past 5 year but know i have to think with the account with this worst customer support BANK.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer (kulbeer86),

            We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2p68o) in the subject line.

            Regards,
            ICICI Bank Customer Service Team
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              D
              D.DESHAKUMAR
              from Delhi, Delhi
              Jul 21, 2015
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              Address: Chennai, Tamil Nadu

              Open current account in ICICI BANK and become a Beggar...

              Account name : Glitters
              Proprietor : D.Rajasekaran
              Branch : Icici bank pammal(chennai)

              In march Icici bank gave an offer that current account for zero balance...

              I met pammal branch they referred me a person name Sahul and he came and cheated me Rs.5, 500 telling manager asked for ssi...

              I gave and I came to know its a fake miss guidance... I made complaint and pammal manager mr.Subramaniam came home and asked apologize and he too miss guided me and took a letter by forcing me write according to his favor and he promised us he will take action...

              Now with Mr.subramaniam influence he transferred him to nearby branch...

              As soon he left bank he intentionally took revenge and did something now in 2 months ICICI BANK charged me Rs.10, 000 approximate and i been to pammal branch 8 times but what I felt is Mr.subramaniam is indirectly safe guarding Sahul and forcing us to keep Rs.12, 500 minimum balance in account...

              And he is not responding us properly ...

              WHAT MISTAKE WE DID RATHER THAN OPENING AN ACCOUNT IN ICICI BANK...

              WE APPLIED FOR A ZERO BALANCE CURRENT ACCOUNT IN ICICI BANK...
              NOW PAMMAL MANAGER IS TELLING US TO GIVE REQUEST LETTER TO CLOSE ACCOUNT...

              WE WHERE READY TO KEEP Rs.50, 000 TOO AS A BALANCE...BUT WHY THE HELL ICICI PAMMAL BRANCH MISS GUIDED US???????

              RS.10, 000 CHARGES AND STEALING OUR RS.5, 500 IS NOT AN EASY MONEY... WE TO HARD WORKING... SAHUL TOOK RS5, 500 AND ICICI BANK TO NEVER BOTHERED ANDBSTILL KEEPING HIM AS A EMPLOYEE ICICI BANK...

              IT SHOWS ICICI BANK ENCOURAGE FRAUDS AND MANAGERS LIKE MR.SUBRAMANIAM IS SAFE GUARDING THEM BY TRANSFERRING THEM TO BRANCHES INSTEAD OF FIRING THEM OUT OF JOB...

              I WANT MY MONEY BACK...I AM READY TO GIVE REQUEST LIKE MR.SUBRAMANIAM TOLD ME TO CLOSE ACCOUNT INSTEAD OF SOLVING MY QUERY...
              Dear Mr Deshakumar,

              We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2p68z) in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Ajish Baby
                from Dehra Dun, Uttarakhand
                Jul 21, 2015
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                Address: Faridabad, Haryana

                Hi,

                I have been quite often harassed by the so called "recovery agents"of ICICI BANK since the past 2-3 days regarding my icici credit card that I had thought was closed almost 7 years back.

                I had settled the card back then and I was told by the collection agent that I would b getting the full n final letter within a weeks time. Neither the person was reachable after one week, nor did I get the settlement letter.

                Apparently, it seems like he never submitted my full n final amount.

                Few months ago when I got a similar threating call I told the person to email me the detailed statement of the period when I had the card, including details like how much did I use the card for and how much did I pay and all.They never got back to me.

                But this time around, they have crossed the line.. They came to my office with cops, that's what they claimed, not sure if they did or not.I never got to see them since they came at a diffrnt branch of my offic.

                Plus, they Impersonated as my company's admin and threatened that if I don't settle this case then my company would fire me. Who has given these jerks these rights to say and do whatever they feel ?

                They even called my senior manager and threatened her. She's in all the mood to file FIR against them and ICICI.

                The numbers from which I got calls are:

                +[protected]

                +[protected]

                +[protected].


                Regards
                Ajish Baby
                +91-[protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Baby,

                We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                Regards,
                ICICI Bank Customer Service Team
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                  T
                  techmunish
                  Jul 21, 2015
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                  Address: Pune, Maharashtra

                  I have booked ticket from Spice Jet website on 9th July 2015 from Pune to Delhi and done online payment via ICICI bank.After payment, amount deducted from my bank account but my ticket was on hold and after 1 minute it was cancelled automatically .On calling Spice Jet customer care they told we have not received payment so ticket is cancelled . I called ICICI bank immediately and asked them not to do payment to merchant as ticket is not booked .ICICI Customer care told they can't hold payment but if transaction failed, money will refund automatically within 7 days else after 7 days we will take your complain and talk to merchant .After 11 days when amount was not refunded, on calling bank they told transaction was successful and given me reference number and asked to talk to spice jet to get money back. Now ICICI customer care change the words and instead of taking complain against merchant and get the money refunded they are saying we can't take this as complain and you need to talk to SpiceJet for the same .So bank is showing no responsibility for their own registered merchants .Over that when on same day, I asked not to do payment as ticket is not booked why they have not took as complain .This kind of careless response is given by ICICI bank .No customer friendly bank. When even after 11 days amount was not refunded I called Spice Jet customer care back and they have taken complain and asking to wait till 25-30 days . So finally I need to wait for my amount to get back atleast 40 days .I didn't get ticket as well as my money . If transaction is failed then why within 7 days amount is not refunded and why they need 25 days to get this amount reverted .Such a bad service and making customer fool. Clearcut cheating of keeping customer money with them for long . Pls avoid such merchant & banks who don't care for customer .They ruin my trust .Icici bank talk to merchant and kindly get my my money reverted as soon as possible .My PNR number is W3M5FY and contact number is +91-[protected].
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear customer (techmunish),

                  We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                  Regards,
                  ICICI Bank Customer Service Team
                  Till Date my problem is not resolved .Such a bad service provided by bank .Shameful ...
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                    D
                    deepvits
                    from Bhopal, Madhya Pradesh
                    Jul 21, 2015
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                    Address: Bhopal, Madhya Pradesh

                    I would like to inform you that i bought a mobile form the 9 month EMI only. But in my credit card billing statement is showing both 9 month EMI and 12 Month EMI from the last 3 months. I have applied 12 month EMI for micromax mobile which i have cancelled next day. So why getting a charge 12 month EMI ( 553 Rs.) from my account. Please close the matter ASAP. DEEPAK JAISWAL-[protected] mobile No- [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Jaiswal,

                    We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      J N Prasad
                      from Delhi, Delhi
                      Jul 20, 2015
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                      Address: Ghaziabad, Uttar Pradesh

                      It is stated that I availed home loan (Loan A/C No. LBDEL [protected]) of amount Rs.14.85 lacs from ICICI Bank in September, 2008 in connection with purchasing a flat in Indrapuram(353-A, Shakti Khand-I), Ghaziabad. The original Sale Deed was submitted to bank as per the rule. Latter on in March 2012, I also availed top up loan of Rs. 2.85 lacs. 2. After one year, I came to know that ICICI Bank has lost my original Sale Deed(copy of the FIR is enclosed, Annex-IV). Because of this, now I am unable to sale my property and due to this severe negligence by ICICI Bank I have lost value of my house property. For the compensation of the same I requested ICICI Bank. 3. ICICI Bank vide their letter no. HL/DEL/05/06 dated 6th May, 2015 (copy enclosed, Annex-I) have denied for providing any compensation and waiving of the whole loan amount. 4. In view of above, I felt that ICICI Bank has lost its right for getting any loan recovery amount against the above sanctioned loan and therefore I humbly request for justice in the matter either through getting compensation or waiving of the whole loan amount.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Prasad,

                      We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Nirmal Challani
                        from Bengaluru, Karnataka
                        Jul 20, 2015
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                        Address: Bangalore, Karnataka

                        We are having a SB account no. 1475 and 1835 in Pragathi Krishna Gramina Bank, MV Nagar branch, BEML Nagar, KGF, Karnataka, and we have sent an amount of 5 lakhs from each account (i.e 10 Lakhs) through RTGS to the ICICI current account holder KRAZY STYLE A/c no.[protected], New CG branch, Chandkhda, Ahamedabad, which was later known as an freeze account and the account holder complained that he cant draw the money. So kindly return the money to our account (sender account) and stop the KRAZY STYLE account holder from withdrawing the amount.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Nirmal,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2p5jy) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          rajad87
                          from Chennai, Tamil Nadu
                          Jul 20, 2015
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          Hi Sir, I am PRAFULLA KUMAR DASH, visited your branch BKC Branch Lakshmi Tower C Mumbai (IFSC Code: ICIC0000555, MUMBAI - BANDRA KURLA COMPLEX, ICICI BANK LTD ), to give my account close request I had three accounts. The Bank Officer handled my request Satbir Singh(Punjabi Guy) was so rude, even he is not having manner how to handle the customers like talk. He was speaking like anything and some jargons local language as well. Finnally He said he doesn't know anything about these process because he is new joinee. I dont know How the brand like ICICI is appointing anyone without training, or how a bank officer can say that I am new, I cant do this. I beard everything why because he is a ICICI bank employee. Then After discussed with Amit Khot, Who is ops manager of the branch, he took my closure request to close my all these three accounts, give TAT till Monday Everything will close. As result I am checking all my three accounts are still active not even single one is closed. I gave three different request from and ID proof for closure. I request you please investigate the matter and provide me the resolution asap as I am in trouble to open another account with ICICI bank. Kindly find below the existing account numbers. [protected] [protected] [protected] Please close all these above mentioned accounts.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            balveer singh bhandari
                            from Noida, Uttar Pradesh
                            Jul 20, 2015
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                            Address: Gautam Buddh Nagar, Uttar Pradesh

                            Hi, I am done FD with icici bank through the online and there was an option for insta credit card, and i have applied, i got this card still i was not aware it would be chargeable or not, but i got monthly statement there was they had charge 500 +14% s.tax. regarding this i do not want to this card, i mailed, called to them still i didn't get nothing balveer singh [protected] balveer.[protected]@gmail.com card no. [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Bhandari,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Pkras
                              from Thiruvananthapuram, Kerala
                              Jul 19, 2015
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                              Address: Hyderabad, Andhra Pradesh

                              My name is Guttikonda Komali.Hyderabad, On 13/07/2015 I made online payment of Rs529.08 to TSSPDCL transaction number is Billdesk BIL/[protected] . But this payment Rs526 was not acknowledged by TSSPDCL .Kindly reverse this online payment Rs 529.08 to my ICICI Bank account[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Ms. Komali,

                              We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2opst' in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team
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                                sachin4655
                                Jul 19, 2015
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                                Address: New Delhi, Delhi

                                I took the personal loan from the ICICI bank on 20th may 2015, History of the complaint maintioned below... i recieved the call rom ICICI bank excutive ( DSP third Party which disclosed after complaint to ICICI bank ) regarding the Personal Loan & She comitted the ROI 13.99 & processing Fee 1.5%. Behalf of all i handover all the document to their excutive & agreement copy ( In agreement copy ROI not Mentioned at the time of Sign, becuase they told me that they can awail maximum waiver in ROI if you kept it blank & also told after confirmation call amount will be disbursed ). Nex Day i recieved call from ICICi excutive & she told be that they are going to Disbursement the amout at ROI 15% & PF 2%. then i refused that on this ROI i am not taking any loan because you are committed at lower rate, But after refusal they Disbursement the loan amount at 15 ROI & 2% PF then i called for the same but they all not picked my phone & provide me the solution (DSP Agency) after this two times i complaint this to ICICI bank that on behalf of you some agency making wrong commitment to customer for loan disbursement. In two months they just giving me date that they are doing something. then we received call from icici bank executive & conference call to DSP agency ( Which took the document ). they directly said to me you will take 7000 rs & close the complaint other you will not get anything. ICICI executive told me : Sir hum kuch nahi krenge jo apko mil raha hai wo aap le jo nehi to vo bhi nahi milega. they are just showing us that they keep doing some thing to the customer no one can take action against them after that they sent me mail that they close the complaint & can't do anything on that. So i requested you please stop that kind of activity which support the wrong activity & which leads to customer suffers My contact Number : [protected]
                                Dear Sir,

                                We are sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Naveen Srikantaiah
                                  from Bengaluru, Karnataka
                                  Jul 18, 2015
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                                  Address: Bangalore, Karnataka

                                  Hi,
                                  My account has twice deduction POSDEC CHG/03-06-15/3858/25ST3 and POSDEC CHG/03-06-15/3858/25ST3, which i am unaware of this deduction, My account had sufficient amount and I need a reason for this deduction from your bank.

                                  Request you to reply and sort this Issue ASAP.

                                  Response acknowledged

                                  Thanks,
                                  Naveen
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Srikantaiah,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2op6q) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    thamizharasan k
                                    from Kottayam, Kerala
                                    Jul 18, 2015
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                                    Hi, I am having a salary bank account in ICICI pondichery my account no. is[protected] My contact number is : [protected] I was just checking my bank statement and got the shocked. My account has been debited by SMAB charges thrice in last 3 months.I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system. please solve my problems balance debited details below 30/05/2015 SMAB Chgs APR15+Stax55.62 Dr. 505.62 16/06/2015 SMAB Chgs MAY15+Stax7.55 Dr. 68.67
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Mohanakarthick
                                      from Bengaluru, Karnataka
                                      Jul 18, 2015
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                                      I do not have any account in ICICI Bank, but I am getting transaction notification to my emailid mohana.[protected]@gmail.com . I guess it is someone else's account. The account number ends with xxxxxxxx2691. I complained about the same to the local branch office in ooty only to recieve a lethargic reply from the so called associate manager. I have already send a complaint to ICICI customer service, but no reply. Please take immediate action. I don't want to receive someone else's transaction details.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Karthick,

                                      We regret any inconvenience caused. We have made a note of your e-mail Id. We will get it checked.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        D
                                        Darma Raju
                                        from Hyderabad, Telangana
                                        Jul 17, 2015
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                                        Address: Warangal, Andhra Pradesh

                                        Dear team,

                                        I am tried to deposit the amount in deposit machine at warangal jpn road branch,

                                        I am inserted the amount ( 500 x 172 = 86000 eighty six thousand rupees )in deposit machine, machine is taken the amount but not deposited to customer account and we received receipt from deposit machine, the receipt have machine is out of service, please contact branch manager.

                                        Deposition date[protected]
                                        Deposition time : 16:26:14
                                        Branch no :[protected]
                                        Machine no: 00009222


                                        With regards
                                        Darma raju / giridhar
                                        [protected] / [protected]
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Sir,

                                        We are sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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