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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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G
goldentv
from Bengaluru, Karnataka
Jun 9, 2015
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saving A/C Deposit only 5 times Per month How can maintenance my A/C? My A/C Number[protected] Pannir selvam R) Bank: ICICI BANK LTD Address: ICICI BANK LTD., 73/H, SUBRAMANIAPURAM, 2ND STREET, POST OFFICE BLDG., TIRUVERUMBUR, TRICHY- 620013, TAMIL NADU State: TAMIL NADU District: TIRUCHIRAPALLI (Click here for all the branches of "ICICI BANK LTD" in "TIRUCHIRAPALLI" District) Branch: THIRUVERUMBUR TAMILNADU Contact: RAMKUMAR THIAGARAJAN [protected],[protected]
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Thiagarajan,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team
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    jagat5555
    from Ahmedabad, Gujarat
    Jun 9, 2015
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    Address: Ahmedabad, Gujarat

    I AM HOLDING JOINT ACCOUNT AT YOUR ICICI BANK SHAHIBAUG BRANCH AHMEDABAD GUJARAT. THIS ACCOUNT WAS OFFERED BY YOUR BANK AT MINIMUM BALANCE OF Rs. 5000/- . I AM MAINTAINING BY CONTINUOUS BALANCE FOR MORE THAN 20, 000/- AS AN AVERAGE BUT YOUR BANK IS CHARGING INSUFFICIENT BALANCE CHARGES. UPON INQUIRY I HAVE FOUND THAT YOUR BANK HAS UP-GRADED MY ACCOUNT WITHOUT TAKING ANY CONSENT FROM ME. DUE TO UP-GRADATION I HAVE BEEN ASKED BY YOUR BANK TO MAINTAIN MINIMUM BALANCE OF Rs. 25, 000/-
    Dear Sir,

    we regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2n14d) in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      ananth79
      from Puducherry, Puducherry
      Jun 8, 2015
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      I have deposited Rs. 20, 000 AS FIXED DEPOSIT in my account "[protected]" and the transfer shows in the below account numbers. I dont know how it is possible that it is credited into the below numbers, I am trying to call your number, but the number is not working TRF TO FD no.[protected] TRF TO FD no.[protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Sir,

      We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

      Regards,
      ICICI Bank Customer Service Team
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        A
        AEZPC2870B
        from Ranchi, Jharkhand
        Jun 8, 2015
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        Address: Dhanbad, Jharkhand

        I HAVE TAKEN A HOME LOAN DURING THE MONTH OF SEPTEMBER 2014.BUT AT THAT TIME BANK HAS NOT SAID THAT THE INTALMENT PAYMENT WILL BE MADE FROM THEIR SOUCE AND PARTLY FROM MY OWN SOURCE. UPTO PAYMENT OF SECOND INSTALMENT(FROM LOAN AMOUNT) NO PROBLEM HAS ARISE SINCNE BANK HAS PAID FULL AMOUNT BUT AT THE ITME OF 3RD INSTALMENT I HAVE CAME TO KNOW THAT I HAVE TO PAID 1.80 LAKH OUT OF 3.50 LAKH WHICH IS AT THAT MOMENT OUT OF MY ABILITY AND I HAVE REQUESTED THE MENTIONED PERSON TO GIVE ME THE FULL AMOUNT OF LOAN FOR THIS TIME AT LEAST BUT MY REQUEST BECOME IN VAIN.THEN HAVING NO OTHER ALTERNATIVE I HAVE TO GOING FOR SALE OUT THE PROPERTY AND FEW DAYS BEFORE IT ALMOST FINAL.THEN I HAVE REPETATELY REQUESTING THE CONCERNED PERSON FOR PROVIDING ME THE LATEST BALANCE OF MY LOAN OVER PHONE BUT HE IS NOT REPONDING, SOME TIME HE IS NOT ATTENDING MY PHONE ALSO. SIR FOR THE MISGUIDANCE OF ICICI BANK I HAVE LOST MY SOCIAL FAME AND GOT VERY MENTAL TENSION IF ANY THING HAPPEN WITH ME THAT WHOLE ICICI BANK WILL BE LIABLE FOR SO. FOR NOW I NEED THE FOLLOWING 1)TAKE ACTION AGAINST THE CONCERNED PERSON. 2)GIVE ME THE LATEST LOAN POSITION 3)WHAT WILL BE THE FORMALITIES TO REPAY THE LAON. 4)WHO WILL BE THE SURE RESPONSIBLE FOR LOSSING MY SICIAL FAME? NOW I WANT TO REPAY THE LOAN AMOUNT BUT MR TILAK KUMAR NOR SASHI KUMAR ARE RESPONDING SO, BUT AT THE TIME OF LOAN SANCTION THE MANAGER OF ICICI BANK, DHANBAD WAS CAME HIMSELF AT MY HOME ADDRESS.SO I EXPECT SO MUCH RESPONSE FROM ICICI BANK AT THE TIME OF LOAN PAY OR IN OTHER MATTER ALSO. KUNTAL CHATTERJEE MANAGER(F) STEEL AUTHORITY OF INDIA LIMIED CHASNALLA COLLIERY DHANBAD, [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mr. Chatterjee,

        We're sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          G
          gawli
          from Mumbai, Maharashtra
          Jun 8, 2015
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          Address: Mumbai City, Maharashtra

          hi, ISSUE:I am the A/c holder of ICICI Bank and i am writing this for the fraud transaction of Rs.6000 which was debited from my A/c. When & How?:this issue took place on 3rd may 2015 when i swipe my card at NON ICICI ATM(Kotak Mahindra @ 07:57 pm, GHatkopar New Maneklal estate)& there was some server issue due to which my transaction was not complete but i haven't inputted any amount on it, and thereafter when i swipe my card at ICICI ATM to withdraw money i saw that already Rs.6000 was been debited successfully. i have registered a complaint to ICICI customer care under request id SR[protected] but they couldn't able to track how it got debited. i am requesting you to look into this issue and resolve ASAP. i hope my request will resolve by your effort & help. Many Thanks Nakul G Gawli
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            shet
            from Malegaon, Maharashtra
            Jun 8, 2015
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            Address: Jabalpur, Madhya Pradesh

            My name is santvana rajput.I got relieving from icici bank on 8 april 2015from bhusawal branch. I have not recieved my relieving letter till now. My emp cd-261527 Mob no-[protected], [protected] My address- hno-1516, vijay nagar rampur chapar, near gurudwara.rampur jabalpur-482008 Jabalpur. My email id- santvana.[protected]@gmail.com Kindly help me as earlier.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Mr. Rajput,

            We are sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sandeepphulia
              from Hapur, Uttar Pradesh
              Jun 7, 2015
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              Address: Panipat, Haryana

              Dear Sir/Mam, I got the SMS that your dispatched Credit card is returned please change your address by dialing customer care number but from 5 days i am trying to dial no. but i am not able to talk to customer care. In message there is no customer care number and procedure. ICICI bank is one of the good bank in private sector and i am not satisfied with this type of poor service.Please provide us solution. My email-id - [protected]@gmail.com Mob--- [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Sir,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                Ghansham d kenjale
                from Pune, Maharashtra
                Jun 6, 2015
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                Address: Pune, Maharashtra

                Dear sir Details of your compliment: Name: Ghansham kenjale Icici bank credit card E-mail address: Sham.[protected]@gmail.com Telephone no: +91-091-[protected] Service Request(SR) No: Details of complaint: Credit card no [protected] is allready made See the sequencer of event of credit card bill 1 January credit card bidi amount Rs 20300/- and it's due date is[protected] 2 cheque no 420592 dropped at icici bank amt centre at Chinchwad pune on 6-2-2015 3 cheque not presented for clearing upto 12-2-15 4 I visited to icici bank Chinchwad branch they told me that the cheque may be lost in transit so make a cash payment of card bill 5 cash payment of bill made on 12-2-15 of Rs 20300/- at Chinchwad br 6 next bill amount of Rs 1390/- plus cash payment charges of Rs 112.36 total Rs 1502.36 7 Rs 1390/- paid by cheque on 7-3-15 and Rs 112.36 reverse by you on 12-3-15 8 cheque of Rs 20300 cheque no 420592 presented in clearing on 17-3-15 ( which was deposited by me in 6th February, May be lost in transit, for which I have make a cash payment of 12th February ) so I have not made the cheque payment and return the same 9 and from onward you have charge me cheque return and late fees, etc charges till today's bill So I request you to reverse all outstanding amount other wise I will file complete to RBI, consumer forum, grahak panchayat and in civil court Solve the problem as with in three working days Thanking
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                  Devendar yadav
                  from Hyderabad, Andhra Pradesh
                  Jun 6, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  Hi, I am Devendar . I have a demat account in ICICI bank. Today I checked my bank transactions and to my surprise I found that there is one debit transaction[protected] DP CHGS TILL APR-15 . When I created the demat account, I was not told about the DP charges and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. This is completely unacceptable and I want my MONEY BACK... My ICICI account number is[protected], and My phone number is [protected]. Thanks.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Please resolve as soon as possible.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    unnikrishnan_kn
                    from Vepagunta, Andhra Pradesh
                    Jun 5, 2015
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                    Address: Hyderabad, Andhra Pradesh

                    I have a Demat account in ICICI bank for several years now. When I checked my bank transactions and I found that there is one debit transaction DP CHGS TILL APR-15---- INR 561.80. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Indranil2907
                      Jun 5, 2015
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                      Address: Burdwan, West Bengal

                      Respected Sir/ Ma'am, I like to inform you that, I was very much hazel with the process of my home loan application. I have apply for a home loan on 9th April 2015 with all documents after regular follow-up my application was logged-in on 6th May, then I have paid RS-1500/- for legal. Technical verification done on16 th May and legal verification complete on 30th May. After all that 1st June I got information from Mr. Subhankar Prasad (Mobile no:- [protected]) that all my verification done and it was clear, he also informed me that very next day they will provide me my sanction latter. After that he doesn't pick my phone calls. then suddenly after approx 2 month today they are informed me that my file was rejected due to my company profile. My Point is: 1. Why it was not reject at the time of logged-in? 2. What is the problem with my company profile? 3. Why its take approx 2months for reject ? 4. who will return my amount (Rs:- 1500/-) which is taken for legal verification ? Home Loan Application Details: Name:- Indranil Das Loan Amount :- 10 lakhs Self construction Bank Details:- ICICI bank Murgashole Branch, Asansol, Weast bengal. Kindly provide the need ful and provide me the answer of above question. Thanks & Regards Indranil Das Mobile:- [protected]/ [protected] Emial ID: [protected]@janalakshmi.com
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Das,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Punit Belani
                        from Ahmedabad, Gujarat
                        Jun 5, 2015
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                        Resolved

                        Address: Ahmedabad, Gujarat

                        Debit card unable to perform online transaction, due to 3d secure password not generated. When performing 3d secure password generation steps, somehow it gives error with wrong details, while its 100% correct details, card blocked for more than 10 times for 3d secure password generation. almost 10 times called customer care and also email my problem to customer care, but till now they are even not trying to solve my complaint. Details: Punit Belani punit.[protected]@gmail.com [protected] More details can be relieved based on authorization requirements.
                        Complaint marked as Resolved 
                        Complaint resolved, thanks to ICICI Bank, Infocity branch, Gandhinagar. Staff member have fully cooperate to talk with customer call line and able to resolve my exact issue.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Belani,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        My complain is short out, but yes due to this posting I received lots of fake/fraud call to get my account details. So please be aware when you posting to this forum.
                        My issue is resolved now, thanks to ICICI Infocity branch, Gandhinagar staff member. One more thing, due to posting issue in this forum, i get lots many fraud/fake calls, so users please be aware and never share your bank details to anybody.
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                          M
                          moomani
                          from Arcot, Tamil Nadu
                          Jun 5, 2015
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                          Address: Mumbai City, Maharashtra

                          WITH CERTI NO:32577 &BOND NOS 155898 TO 155901. MATURED ON 11.03.2010. I UNNOTICEINGLY I HAVE NOT SENT FORREDEUMPTION.PLESAE HELP ME HOW TO REDEEM IT. MY WIFE S.JAYANTHI IS HAVING SIMILAR COMPLAINTS WITH CERTI NO:32578 BOND NOS155902 TO 155905 M.MANI 4/273 THANGARAJ ST, DHARMAPURI. PIN CODE 636701 TAMIL NADU
                          ICICI Bank customer support has been notified about the posted complaint.
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                            dipak datta
                            from Kolkata, West Bengal
                            Jun 5, 2015
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                            Address: Kolkata, West Bengal

                            This is to inform you that you have sent a debit card (I have not yet received) which is without my consent, how is it possible and also note for this purpose you have deducted Rs.560.68 from my account. Therefore I would request you to kindly you have to return the D Card and cash back to my account. my SB A/c no.[protected] you have already sent a debit card, card no. is xxxxxxxxxxxxxx3363. I do not want the Photo Debit card (known by my email). I am a retired man. Kindly do the needful and oblige. Thanking you, Y/f Dipak Datta 3/35, Seth Bagan, Kolkata-700030 M.No. [protected]
                            Dear Mr. Datta,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              sandhyafun
                              Jun 5, 2015
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                              Address: Bangalore, Karnataka

                              I have been maintaining an SB account with the Koramangala, Bangalore branch of ICICI for over a year now. Over the last 3 weeks, ICICI repeatedly made UNAUTHORIZED AND FRAUDULENT debit transactions from my account amounting to over Rs. 27000. I have been constantly requesting their "phone banking officers" and their "supervisors" to reverse these FRAUDULENT transactions. However, i have no positive response. They issue tickets (SR[protected], SR[protected], SR[protected] and do nothing to resolve problems. Banking Fraud in India is still a punishable offense. I hope RBI withdraws the banking license of ICICI for the multiple FRAUDULENT AND UNAUTHORIZED DEBIT TRANSACTIONS THAT THEIR HOPELESS BANKING SOFTWARE HAS caused. Their "phone banking officers" are abusive of customers and can barely speak English. It is no wonder that they are of no use, when they have a boss like Mr. Saurabh Singh, Senior General Manager and Head - Customer Service, who is just as incompetent.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Jun 05, 2015
                              Updated by sandhyafun
                              a/c no :[protected]
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Raman4984
                                from Bengaluru, Karnataka
                                Jun 5, 2015
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                                Address: Bangalore, Karnataka

                                Hi, I am customer since 8 years and now, I applied for personal loan 1 week before but no body responded back to me for status. I called them many times but they are not responding, even they are disconnecting my calls. Such a bad experience, I am having with icici bank. I am writing this email to your help desk only because still, i am having some trust. If i'll not get any reply immediately or on urgent basis. You'll not leave any option for me but to go to consumer court. What a terrible experience, we are having living in this country. All companies or services are turning into night mares for common people who are just looting the people money and torturing them. At least, what I can do that i can tell my relatives and friends and colleagues and public forums like facebook that please do not go to icici bank for personal loan and i'll do that. Even, my friends already made me aware that please do not take loan from icici bank, they'll torture you like any thing and I was like, i m their customer since 8 years, they'll not do this to me but now, i understood like they were right and i was fool. please cancel my personal loan application. i am approaching another bank. you please be happy with your great team who torture the customers. I'll be closing my account as well. I do not want my single paisa/contact with icici bank now. Thanks, Raman
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                                  DRPKJAIN
                                  from Delhi, Delhi
                                  Jun 4, 2015
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                                  Address: New Delhi, Delhi

                                  I took personal loan of Rs 20 Lakhs from ICICI bank in June 2014. After going through the loan statement last month I observed that an amount of Rs 22472 was deducted illegally and paid to ICICI Lombard to issue an policy for which I never authorized ICICI bank. After receiving the statement I filed online complaint and I was told to write to ICICI lombard to get the refund. I then send an mail to ICICI Lombard and it refunded me only Rs 15000 on 4/6/15 without any justification. Bank failed to explain why it transferred the money to ICICI Lombard without my request/ authorization. I want refund of Rs 22472 along with penakl interest @ 18 % wef June 2014. This is gross negligence on part of bank.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  We have made a note of the details mentioned.Our official will contact you and assist you.

                                  Regards,
                                  ICICI Lombard General Insurance
                                  Dear Sir,

                                  Request you to provide us with the policy or loan account details in order to assist you further.

                                  Regards,
                                  ICICI Lombard General Insurance
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                                    Herald Thomas
                                    from Chandigarh, Chandigarh
                                    Jun 3, 2015
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                                    Address: Panchkula, Haryana

                                    I m having an account with icici bank sector 11 panchkula, Haryana vide A/C no[protected]. my complaint is against the disgracefull working of the staff of the icici bank branch who misguided me and harrased me a lot. i have been at the sector 11 branch couples of days back for depositing a cheque for 15000/- rupess. i also ask the bank staff about the FD (fixed deposite) and ask them to guide me for investing my money in a fixed deposite, inspite of guiding me the manager n the staff members started pressurising me to invest my in icici elite life pru, when i refused to invest my hard earned money, the bank staff start showing me very rude and wierd kind of behaviour which is a redicilious thing i had ever faced in my life. even the bank staff had not processed my cheque just to show me there angerness n just to make me harras. i m very upset with the behaviour of the manager n sales staff and would close my bank account from icici immediately please take a strict action against the manager n staff of the branch . thank you
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      qqkumardk
                                      from Chandigarh, Chandigarh
                                      Jun 3, 2015
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                                      Address: Korba, Chhattisgarh

                                      I am dhanesh kumar a/c no [protected] . My account was death due to not maintain.so i apply for open it from about one and half year and submitted document according to kyc and your employee`direction ·between these two year i had to go your branch office many times by journey of 40km each. There were two or three manager transferred but new manager`s behavior is acceptable .mr mithilesh said to me that your amount is reversed after closing your account but now this time new manager said that it is not possible whatever u do .that`s why l am doing complain against branch manager of korba because he is too much roudy .l have visited many time at your branch office but others behavior is so softlly.at end i want to know only my charged amount is reverse or not . Please inform me
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Hi Dhanesh Kumar,

                                      We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2mr48) in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        PGB NEFT Cell
                                        from Bengaluru, Karnataka
                                        Jun 3, 2015
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                                        Address: Virudhunagar, Tamil Nadu

                                        Dear Sir/Madam, Sub: 69 NEFT inward entries dt.05.03.15 from ICICI Bank-Reg. NEFT outwards initiated from your branch A/c no.[protected] IFSC code: ICICI0SF0002 received in inward to our bank on 05.03.15 with invalid Account numbers. Hence all those entries were marked as return. Due to technical problem we are unable to return those entries on the day itself. In order to return those entries manually, mail was sent to ICICI bank neft.[protected]@icicibank.com on 09.03.15 to confirm account number and IFSC code. Reply came on 10.03.15 from NEFT query center (neft.[protected]@icicibank.com) to specify CMS reference number while returning. As we did not have any field like CMS reference number we again sent mail on 11.03.15 to elaborate about CMS reference number. No reply received from NEFT query center. So we returned those entries on 11.03.15 & 12.03.15 to ICICI bank without mentioning CMS reference numbers. But all those entries returned back to us on 13.03.15 and 14.03.15 by your end. Again mail marked on 19.03.15 to neft.[protected]@icicibank.com with regard to confirm whether inward UTR reference number would denote CMS reference number. NEFT query center informed the same as to return those transactions by mentioning CMS reference number without elaborating about CMS reference number. One entry of NEFT was again sent on 24.03.15 as trial basis to A/c no.[protected] by specifying UTR no. in sender information since we did not have CMS reference number. Again that entry was returned on 26.03.15. Mail was again sent to neft.[protected]@icicibank.com on 01.04.15 to confirm whether CMS ref no. denotes UTR no. Reply came on 02.04.15 as CMS ref no would denote UTR no. Once again one entry of NEFT was sent by specifying UTR no. in sender information to A/c no.[protected] IFSC code: ICICI0SF0002. But that entry was also returned on 10.04.15. We have enclosed ICICI bank inward UTR numbers dt.05.03.15 for your kind perusal. Kindly guide us in this regard how to return those entries. Otherwise we will not proceed further and also those entries will be kept under sundry creditors, for which we will not be held accountable. Kindly validate our customer 15 digits account number with your branch NEFT initiating party.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Jun 03, 2015
                                        Updated by PGB NEFT Cell
                                        Pandyan Grama Bank
                                        Head Office
                                        Virudhunagar


                                        Phone no.[protected], 252722

                                        Hi,

                                        No reply for my email for more then a week. How to rectify...

                                        My amount 1 Lakh on hold, I send money to my father account from SBI bank to ICICI. Due to some mismatch ICICI hold 1 lakh Rs for more then 15 days.

                                        I send email to neft.[protected]@icicibank.com with all screenshot and evidence to release the money on Jan 5, 2016. This is totally unprofessional, no simple email reply at all from your side.

                                        Branch manager said, send email to you. But, no reply or action at all..

                                        I doubt your email is in action or just for name.

                                        Very scare to send money to ICICI now. Worst experience. Better to stay away from ICICI.

                                        No one to help from this.


                                        Thanks,
                                        Venkat
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