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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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R
rinku 123
from Mumbai, Maharashtra
May 15, 2015
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Address: New Delhi, Delhi

Dear sir I would like to inform you that .M/s D.Trans logistics.and a/c no.[protected]. Owner of the company Mr.devi shanker tiwari .open this A/c without any information . of our residential address . I has been inform already inform in your branch but they cant any action regarding my complaint Please do some thing regarding my complaint otherwise i will take legal action regarding this A/c
ICICI Bank customer support has been notified about the posted complaint.
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    S
    Sagar Ravishankar
    from Mumbai, Maharashtra
    May 14, 2015
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    Address: Bangalore, Karnataka

    I am attaching herewith Customer Dispute along with Bank Statement . The disputed amount is Rs. 635/- as shown in the Statement . Request you to kindly resolve my query at the earliest possible & arrange to credit the amount of Rs. 635/- to my SB A/c No.[protected].Thanks & Regards, Sagar Ravishankar Mobile :+91-[protected]...!!
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Ravishankar,

    We have made a note of your contact details. Our official will contact you to address your concern. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Y
      yogenderkumar1
      from Gurgaon, Haryana
      May 14, 2015
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      Address: New Delhi, Delhi

      I refer to my outward remittance of GBP 1775 to London School Of Economics initiated on 12/05/2015 by crediting your pool account by equivalent amount in Rupee. I have tendered other relevant documents with your Rohini Sector 9 D C Chowk Delhi 110085. I was expecting remittance to LSE on 12/05/2015 according to your market reputation.But I am shocked to find that remittance is still not effected though your local branch staff tried to pursue the matter with your back office.This inordinate delay may attract extra payment to the university. I humbly request you to take up matter with your back office to mail confirmation of outward remittance to enable me to forward the same to LSE to avoid any extra payment
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Kumar,

      We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2lp7e in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        girber singh
        from New Delhi, Delhi
        May 14, 2015
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        Address: New Delhi, Delhi

        I am attaching herewith Customer Dispute Form (CDF) duly filled in and signed along with Bank Statement . The disputed amount is Rs. 873/- as shown in the Form. Request you to kindly resolve my query at the earliest possible & arrange to credit the amount of Rs. 873/- to my A/c No.[protected].Thanks & Regards, Girber Singh S/B A/c No.[protected]Mobile : [protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mr. Singh,

        We have made a note of contact details. Our official will contact you to assist you with your request. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Hanssu
          from Kanpur, Uttar Pradesh
          May 14, 2015
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          Complaint Details Ticket No : AT[protected] Transaction Date : 14 Mar 2015 A/C No : [protected] ATM Card No :[protected] Home Branch : SBI Manesar (3370) Customer Details :Village & PO – Kalwari, Teh-Taoru, Distt- Mewat Haryana-122105 Mob-[protected], E-mail- [protected]@gmail.com Complaint : On 14 Mar 15, I went to ICICI ATM Moti Bag New Delhi for drawing money through my ATM Card. But cash not received from the ATM and a sms received for the said transaction and Rs.9500/- debited from my account. A complaint to this effect was made with customer care. My complaint No is AT[protected]. After one week I again call to customer care to know my complaint status. They have told me that your complained has been closed and you can approach with your home branch for the same. Than I approach my home branch, i.e. SBI Manesar for the same. Than they have again registered a complaint to this effect. After 18 days a sms again received by me stating that the transaction was successful and your complained has been closed. Thereafter, I again went to home branch and ask other solution for this issue. The told me for CCTV footage for the said transaction. But they are unable for the same as they told me to lodge this complain with ICICI Ban for cctv footage. Now, may I request you to guide me for the said issue as two months have already passed. Request Amout : 9500/- Dispensed amount : 0 Dispute Amount :9500/- ATM Id Txn No :SEVDA622.Txn#6191 ………………………………………………
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            S
            ssambangi
            May 13, 2015
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            I am an ICICI customer for the last 10 years and I moved to USA last year. I am not able to update my USA mobile number and because of which I am not able to do any transactions. I spoke with customer care and filled the form they mentioned and signed and sent it to the address they mentioned. After all this pain I get an email saying my signature doesn't match and my request is rejected. I have done this 3 times and all 3 times I got the same response.
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            ICICI Bank customer support has been notified about the posted complaint.
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              praveenbothra11
              from Kolkata, West Bengal
              May 13, 2015
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              Address: Kolkata, West Bengal

              I had opened a 3 in 1 account (Account number[protected] in ICICI Bank (Behala Branch) in the year 2007, in which i got 3 accounts in 1 account namely savings account, demat account & trading account. At the time of opening the account I was informed by the bank executive that the saving account included in the above account will be a zero balance account and i will not be required to maintain any kind of balance in this account. But after couple of years the bank without notifying me started deducting QAB charges from my account and now it has started deducting MAB charges. There are 2 issues with this account as of date and i have tried talking to branch executive as well as the customer care executives as well as the floor manager of the customer care, but i have not been provided with any details. When i call the customer care executives they ask me to visit the home branch and when i visit there they ask me to contact the customer care. Approximately Rs.10000 has already been deducted from my account in the previous years. the two questions which are still unanswered are as follows: 1) without notifying the customer how can a zero balance account got converted into Rs.10000 balance maintainable account & 2) without any intimation or notification from the bank or any kind of request from my end how a 3 in 1 account got converted into three different different accounts. I have tried everything in my hands to get the reply for the same from the branch but failed to get any kind of support. Hence I would like to request the bank to convert my 3 different accounts into 3 in 1 account and revert back the MAB & QAB charges deducted over the past years. Yours faithfully, Praveen Kumar Bothra, Mobile No- [protected]
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Bothra,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                Aditya Dwivedi
                from New Delhi, Delhi
                May 13, 2015
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                Address: Pune, Maharashtra

                I got mail statement form ICICI bank for my cancelled credit card after 6 month I have cancelled the card in last month . This is the thing which can only be done by ICICI bank they can ask money any time without any reason . If someone have their head of credit card number or mail id please provide me so that they will be able to learn the consequence about their fraudulent work. Adv. Aditya
                ICICI Bank customer support has been notified about the posted complaint.
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                  sagar kotadiya
                  from Ahmedabad, Gujarat
                  May 12, 2015
                  Resolved
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                  Address: Ahmedabad, Gujarat

                  Hello Sir, Here my name is sagar kotadiya. I was withdrawal amt rs 2000 in yesterday night from ICICI ATM Machine from Sitaram Complex, Thakkar Bapanagar Road, Ahmedabad. My transaction was declined but my amount is deduct from my saving account. ICICI ATM gives me a transaction code 055 but i am not getting fund from ATM but amount is deduct from my saving account. So Please check your further details for that and give me a revert back to me. Form last 12 hours but i am not getting back my amount in my saving account. Waiting for your favorable response Thanks Sagar Kotadiya
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Mr. Kotadiya,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2lmui) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    caddtech
                    May 12, 2015
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                    Address: Mumbai City, Maharashtra

                    Hi, I am having a zero balance, salary bank account in ICICI BANK for more than 10 years. my account no. is[protected] My contact number is : +[protected] I am based abroad and on checking my detailed statement online found to my utter shock that My account has been debited by MAB charges many times over! 22/02/2014 SMAB Chgs-Jan14+Stax 161.71 26/04/2014 SMAB Chgs-Mar14+Stax 5.50 50.00 ... and more I have no information from ICICI and to begin with its a zero balance account hensce deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks Irfan
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Its patient waiting for more than a week but no official correction or reversal of the unjustly usurped money!
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                      N
                      namonarayangouda
                      from Mumbai, Maharashtra
                      May 12, 2015
                      Resolved
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                      Resolved

                      I have an account in icici bank.I recharge sum amouont of Rs 135 rupees but it was not successful done but automaticaly sare amount waso deducted my account. I already lodage a complain but its not solved till now. please help.bank is providing too bad service. thank you hoping for your kind co-operation...
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Sir,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2lmfq in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Samundeeswari, R
                        from Bengaluru, Karnataka
                        May 12, 2015
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                        Address: Bangalore, Karnataka

                        My name is Samundeeswari R.I am an ICICI Bank Credit Card Holder. Over the last 3 week, the representatives of the Bank called me on my cell to convince me to enrol in CPP India's Card Protection he mention that they will not be charge any time. I refused to accept it. But he from Mumbai office convinced me to accept it. On 20/04/2015, I received an sms from the Bank that my card had been credited Rs.1399 for CPP Assistance !!! This is blatant cheating. A fraud . How can a reputed bank of this calibre credit my card without my consent???
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Sir,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2lluk in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ashutosh kumar choudhary.d
                          from Delhi, Delhi
                          May 12, 2015
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                          Address: Kolkata, West Bengal

                          Hi, I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again . please let me know about the status of my application.. thanks Regard ashutosh kumar application no-E[protected] MOB.NO-[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Choudhary,

                          We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            I
                            itsromiljain
                            from Pune, Maharashtra
                            May 11, 2015
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                            Address: Pune, Maharashtra

                            Dear Sir/Madam, This is Romil Jain and I am holding an account with ICICI bank for more than 9 years. In recent down time of ICICI Bank services (started from 9th May to 11th May), Few fraudulent transactions happened to my ICICI Bank account on 9th May and I didn't receive any details of the below transaction neither via SMS on my registered mobile number nor over the registered email id. After calling up few times to Customer Care of ICICI bank, finally in the evening I was successfully able to registered the complain. I would be filing the FIR in the police station to take this case to the next level. The Complaint Numbers are - SR[protected] & SR[protected] and with the help of customer care, At-least I was able to pull out few details but not the complete one which i am supposing to get by tomorrow morning i.e. 11th May. The list of fraudulent transactions that has happened over this account with in a span of 25-30 mins can be extracted from my account. Account Details Name - Romil Jain A/C No[protected] Mob - +91 [protected] This is complete breach of security as without any details how these transaction can happen until someone from ICICI bank itself is involved in this.
                            ICICI Bank customer support has been notified about the posted complaint.
                            In continuation of above, I would like to add few more details which I received today i.e.11th May after visiting nearest branch in Pune and Police Station.

                            a) First of all, Police denied to register the FIR because there is not a theft case from consumer end. As per them, Its a security breach from ICICI bank and because of that, the transaction happened and ICICI bank is responsible for this. Also similar kind of complains are popping since morning which happened when system was down.

                            b) As per ICICI branch manager, all are online transactions and to the utmost surprise, all transaction happened without asking for OTP. That means some internal employees of ICICI bank are also involved in this.

                            c) Also no SMSes and E-mails were triggered from ICICI bank for all these transactions so that I could have taken any action immediately though everything happened in time duration of 25-30 mins which is sufficient amount of time to take any action.

                            d) As per Branch Manager, I am expecting immediate action and response from head service quality with in 24 hrs as 48 hrs has already been passed since this fraud has taken place in ICICI Bank.
                            Hello romil even i got fraud transaction on 9th of may. and ur correct police denies to Report an FIR. Cash is deducted from your account ? In my case 9500rs is deducted from my account and its shows ATM withdraw. Which is told Fraud transaction.

                            Urgent : Fraudulent Transactions happened on ICICI Bank Account - Comment #2156651 - Image #0
                            @Adi - Cash is deducted from my account and it 20K :(. So far not getting much updated from ICICI Bank on what kind of transactions were those.
                            I would be filing the Cyber Crime case against ICICI bank in case i don't hear anything from them in next 24-48 hrs. Also today I had a word with RBI appointed ombudsman regarding the same. In addition to it, I would be bringing DIT, Maharashtra in to picture soon if no proper action would be taken on this case.

                            This is clearly a security breach case in ICICI network and money is siphoned off from our account in some or the other mean.

                            Thanks
                            Romil
                            Some fraudster has transfer around 1 lakh 30 thousand from my account on 9 may 2015 and bank is only to be blame as the fraudster used this opportunity of system downtime to do his act.I have logged a FIR in the local police station and raised the complaint in the bank but they didn't take the FIR copy instead they told me to fill some other form also the Customer care have told me to wait till 20 June for the investigation to complete which I think is a waste of time.Such incident has happened before in the past and the bank have not learnt any lessons from it.From the comments we can say that many such incident happened on that day also, I would like to add that without the help of ICICI employee this look impossible as the fraudster cannot know the system and customer information from outside.Bank has not taken my complaint seriously and one of the employee even told me that I will not get money back.For me that is huge amount and I why surprise by that response.Some action needs to be taken against this bank who can't protect customer information or their hard earned money.
                            On 9 may 2015 some fraudster transfer around 1 lakh 30 thousand from my ICICI bank account to some other account, he made good use of the opportunity as the bank system were down for upgrade.I have logged FIR in local police station regarding the same and tried to submit the copy to the bank which they didn't accept instead they told me to fill some other form for disputed transaction.Bank customer care have told me to wait till 20 June which i think is bank strategy to waste time For my loss only bank is to be blame as they are not doing anything to protect customer sensitive information and their hard earned money, they have learnt nothing from the past incidence. The fraudster knew all my account details like my registered mobile no in the bank, acct no, debit card no, my account transaction details and without giving pincode or cvv no he was able to transfer money which I think is impossible without some internal help.There is a strong possibility that some ICICI bank employees are involved in it.One of their employee even told me that i wont get any money back this is how they show their sensitivity towards customers.My money was stolen from bank and not from home and bank should take responsibility for that otherwise some strict action need to be taken against them to prevent repeat of this.
                            Dear Mr. Jain,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear ICICI Bank Customer service Team,

                            I would appreciate if some light can be provided on these transactions. Its a huge amount for me who earns it so hard. I would appreciate a speedy action on it and need to know what's the updated from ICICI bank side.
                            Dear ICICI Bank Customer Service Team,

                            Its our hard earned money which is siphoned off from the account because of some flaw in ICICI Bank software and down time. I am looking forward to a have speedy action on it and appreciate if I can be updated what's going on in this case from ICICI bank side.

                            Thanks
                            Romil
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                              A
                              adi
                              from Mumbai, Maharashtra
                              May 11, 2015
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                              Address: Mumbai City, Maharashtra

                              Hello ! My a/c number[protected]. My balance was 9633RS. I Saw the Mini statement today (11th may 2015) the balance it was showing was RS133 only. It shows ATM CASH WLD Rs9500 on 9th May 2015. I called up Customer care they say the money is withdraw around 10:59pm on 9th may 2015. But how is it possible ? I have my card and i was at home with my family. I have Blocked my card and everything. Please resolve this issue and give me Refund my money.
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              I would request you all to check if its technical site issue as icici bank system seems like upgrading IF NOT. Please check the CCTV Camera of that ATM. This can be Major Fraud Case. Please i need your Response and Help as its not small amount and Please Refund my Amount Earliest.
                              I am looking forward for your Reply and Justice..
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                                Salim I Sayed
                                from Bengaluru, Karnataka
                                May 11, 2015
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                                Address: Mumbai City, Maharashtra

                                On 06/05/2016 I have made a NEFT to friends account in the Name of Vivek kumar singh A/c no:[protected] Amount: 10, 000. Yesterday I got a call from my friend that the amount has not got credited in his account. After that I have recheck the beneficiary detail In my online banking. In that by mistake I have enter one extra digit while entering the account number. After that called your customer care, I got the info that the balance got credit into A/c: [protected](Reference no:[protected] . they also said that I need to visit ICICI branch. Today I have also visited ICICI bank Andheri branch they said that they can’t do anything, I need to send the mail to customer care. i had send mail to ICIC bank team but they still not revert after waiting i call customer care and they see i can't help you go to the near branch and re complaint, but Branch Staff se i need to send mail, no body help me for the same .
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  bapi_2015
                                  from New Delhi, Delhi
                                  May 11, 2015
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                                  Address: New Delhi, Delhi

                                  Hi Myself Biswajit datta, and i was clear my all credit card amounts with last settlement amount 2700/- against my credit cared "4629 xxxx xxxx 4003" by cheque dated 5th may 2015, and after clear the amount was made call to phone banking for cancellation my credit card, but no reply from their site.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Datta,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com.
                                  Kindly mention the UID a2liz2 in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    bunty45
                                    from Sopur, Jammu and Kashmir
                                    May 11, 2015
                                    Resolved
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                                    Resolved

                                    Dear sir, Today i have made fund transfer but by mistake i will send funds to wrong account number[protected]. After that i will make call to customer complaint.He telling to go to nearby branch and fill the form and submitted to branch manager. Then i will go my nearby branch and telling my problem to customer resolution officer named "Meenu jindal" icici branch, biwi wala chowk Bhatinda. I am telling my problem to her and asking for complete the procedure to refund my money. But i'am not found any reasonable answer from her.And i'm not happy with your customer relationship policy. I loose my money by mistake but you should have to take any step to resolved customer problem. Tell me what i do and raise my complaint against my refund. Regards, Jitendra kumar shukla [protected] Icici account no.[protected]
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Shukla,

                                    We are sorry to hear about your experience. Our official will get in touch with you to assist you with your concern.
                                    We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      sivadhanya
                                      from Alappuzha, Kerala
                                      May 11, 2015
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                                      Address: Ernakulam, Kerala

                                      Dear Sir, I was appointed as a Sr.Assosiate with i - Process Services (India)Privte Limited. (ICICI Bank Ltd, Opp edappally churuch Ernakulam.). and i had completed my resignation formalities on the same day. My Pf Number is MH/47808/45292 and my Emp Number is C51369 below is the mail which i have sent to I-Process Office, still i have not received my PF withdrawal amount. Currently they informed my PF pending reason is i am not provided Alternative Address, so am giving the alternative address PF please send the following address Jibin Jacob Axis Bank Ltd 3rd Floor Rajaji Road Chicago Plaza Ernakulam Pin - 682035 Request you to pls. look into this and take appropriate action to resolve the same. Thanks and regards Sivadhanya contact no : [protected] Employee Id :C51369 Email. [protected]@gmail.com
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear icici team,
                                      This is padmapriya my employee I'd is-298063. I worked with icici is 27.06.2014 to 23.06.2015. I didn't get my PF money and experience certificate. . Kindly provide the same as soon as possible.


                                      Regards,
                                      Padmapriya varatharajulu,
                                      298063
                                      [protected]
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                                        kach
                                        from Hyderabad, Telangana
                                        May 8, 2015
                                        Resolved
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                                        Address: New Delhi, Delhi

                                        My friends & relatives, office and finally myself received calls for repayment of ICICI personal loan from following numbers : [protected] and[protected]between 15:00IST to 17:00IST, 8th May The caller claims he is from ICICI and as per ICICI records Kaushik Chakraborty have taken a personal loan from ICICI-Delhi branch in 2006. Kaushik Chakraborty is now a defaulter for the loan and needs to pay back the amount. That Kaushik Chakraborty was in HCL-Noida and a resident of Rajinder Nagar, New Delhi. I notified the caller that, though I am also a Kaushik Chakraborty was also from HCL (but different year, different city), have no relation with any branch of ICICI-bank in any perspective nor with HCL-Noida neither with Delhi/New Delhi. I have never taken any type of loan from any branch of ICICI all over India. First of all I am not sure whether this is a fraud call or call from genuine ICICI's out-sourced callers. If this is a genuine call then I would like to notify concerned persons again that, I have never taken any type of loan from any ICICI or its related organistaions. Request concerned person to do a proper verification of their database.Hope I don't have to take help of legal advisors for unnecessary calls and harassment. Regards Kaushik Chakraborty
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Mr. Chakraborty,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2la9f) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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