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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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A
arun p paswan
from Delhi, Delhi
May 3, 2015
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Address: Gaya, Bihar

My credit card no - [protected]. As i settled all the balance by paying last three amount dated 24 sep 2012 amount rs 4000, 28 Nov 2012 amount rs 5000 and Rs 3000 paid. All the settlement done through the above mentioned date and amount and i do have the receipt of the same. But when i apply for the loan through the bank they are asking about NOC for the above mentioned credit card no which i have paid already. Please let me know the problem where exist. Am i defaulter or not. Details is as below. Name - Arun Pradeep bhai paswan Email - [protected]@gmail.com mobile no - [protected] credit card no - [protected] Kindly process the detail as soon as possible so that i can move further for the process.
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ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Paswan,

We are sorry to hear about it. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    TL Narayan
    from Visakhapatnam, Andhra Pradesh
    May 2, 2015
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    Address: Hyderabad, Andhra Pradesh

    IAM USING YOUR CARD SINCE 2002. NEVER HAD ANY PROBLEM ALL THESE YEARS. SUDDENLY COMMUNICATATION STOPPED FROM ICICI BANK FROM APRIL 2014 TO JUNE 2014. HENCE I HAVE STARTED INTERACTING WIHT CC TO VARIOUS TEAMS. PLS. GO THRU ALL THE EMAILS/CORRESPONDENCE FROM JUNE 2014 ONWORDS. POST THAT INVESTIGATE AND RETURN PAYBACK POINTS TO CLOSE THIS TRANSACTION. FROM [protected]@REDIFFMAIL.COM to [protected]@icicibank.com, customer.[protected]@icicibank.com, [protected]@icicibank.com PAYBACK POINTS EXISTING IN MY A/C. AS ON JUNE 2014. IT WAS TAKEN BACK BY ICICI BANK WITHOUT STATING ANY REASON OR ANY COMMUNICATION. I HAVE BEEN ESCALATING & IN TOUCH WITH VARIOUS TEAMS OF ICICI BANK TO RETURN OF MY 15476 PAYBACK POINTS. ISSUE STILL CONTINUING POINTS WERE NOT RETURNED. HERE ARE THE EMAIL COMMUNICATION WITH YOUR TEAM SINCE JUNE 2014. HAVE A LOOK AT BELOW EMAIL ID'S FOR SERIES OF EMAILS. STILL ICICI BANK NOT YET RETURNED PAYBACK POINTS. HOW LONG AND HOW MANY TIMES DO I NEED TO COMPLIANT WITH VAROUS TEAMS OF ICICI BANK.
    ICICI Bank customer support has been notified about the posted complaint.
    I had been using ICICI Bank Credit card before 2013 and after one dispute on the card I got my card terminated permanently after clearing all dues.
    Now in 2015 I started getting mails & message for amount due on ICICI bank credit card which actually doesn't exist now and terminated permanently in 2013.
    I wrote from [protected]@rediffmail.com to customer.[protected]@icicibank.com, [protected]@icicibank.com & [protected]@icicibank.com, they told me that the amount is due for one Payback redemption which I had done in December 2014 from my Payback card as redemption charges are applicable on all redemption done after December 2014 due to change in redemption policy.
    Now my question is why I was not communicated about this redemption charges before even at the time of redemption and how come they levied the charges on ICICI bank credit card which actually doesn't exist now. There is no way to make this payment logically, legally even practically as how come one can make payment to credit card account which actually doesn't exist.
    Please expedite early resolution
    I had been using ICICI Bank Credit card before 2013 and after one
    dispute on the card I got my card terminated permanently after clearing
    all dues.
    Now in 2015 I started getting mails & message for amount due on
    ICICI bank credit card which actually doesn't exist now and terminated
    permanently in 2013.
    I wrote from [protected]@rediffmail.com to customer.[protected]@icicibank.com,
    [protected]@icicibank.com & [protected]@icicibank.com,
    they told me that the amount is due for one Payback redemption which I
    had done in December 2014 from my Payback card as redemption charges are
    applicable on all redemption done after December 2014 due to change in
    redemption policy.
    Now my question is why I was not communicated about this redemption
    charges before even at the time of redemption and how come they levied
    the charges on ICICI bank credit card which actually doesn't exist now.
    There is no way to make this payment logically, legally even practically
    as how come one can make payment to credit card account which actually
    doesn't exist.
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      sampathk7
      May 2, 2015
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      Address: Bangalore, Karnataka

      HI Team, Kindly give me the steps to raise a request for the conversation of salary account to savings account from my Internet banking login.I am unable to find the service request in the catageory of BANK ACCOUNT. KIndly guide me on this. Regards Sampath.k
      ICICI Bank customer support has been notified about the posted complaint.
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        K
        kapil_bansal
        from Gurgaon, Haryana
        May 2, 2015
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        Address: New Delhi, Delhi

        I have visited the bank many times but all the time they said that the account opening form for PMJDY is not available and they had asked for the form from another branch but they have never gave me the form. So, please sir/madam help me in getting the required form. Thank you
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          M
          Manisha.leo
          from Delhi, Delhi
          May 2, 2015
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          Address: New Delhi, Delhi

          Dear Sir I have Registered my complain on customer care and Complaint no.[protected] dated 28.04.2015. There is no update about my complain so far as its already above 4 days. I hold an ICICI bank account[protected] at Meera Bagh Branch, Delhi. There has been some suspicious activities in my account where an online transaction had been made of Rs. 1, 22, 000/- to two separate accounts of Rs 50, 000 and Rs 72, 000 without my knowledge/authorisation. I rarely use my account to withdraw cash via ATM and had never used online facility. Please investigate this matter as I'm only left with Rs 35 in my bank account. Please also find attached our letter to SHO, Police Station - Paschim VIhar, Delhi and a letter to Branch Manager ICICI Meera Bagh Branch, Delhi. I would whole heartedly appreciate your help in resolving the matter and help me to get the reimburse of my amount as this is my hard earned money fraudulently taken out of my account. I will fully co-operate with you and hope you treat and resolve my complaint as soon as you can. Waiting for prompt response as I'm very distressed at the moment left with no money. Many thanks for your assistance. Kind regards Manisha Singh
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            A
            asad1771
            from mumbai, Maharashtra
            May 2, 2015
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            Address: Mumbai City, Maharashtra

            biggest fraud bank and staff off icici bank lost upto 50000 deduction from account and no answer from bank and bank employee humara paisa inki make bhen ki gand me jata hai falk land me inki ma bhen ke liye bhot jagah khali waha chori karne ki zarurat nahi log pyarse deke jayenge lo tumhara bhada
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            ICICI Bank customer support has been notified about the posted complaint.
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              shriramkadam
              from Mumbai, Maharashtra
              May 2, 2015
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              Address: Pune, Maharashtra

              Hello Sir, My Name is Shriram Kadam. I am using ICICI bank credit card, I have Purchase online mobile from Snapdeal.com in March on EMI 6 month. I have Pay March & April months EMI but I dont know why you intrest in same amount. Those are very much.So We will not pay credit card bill as wel not intrested to use your facility. So We will close my saving account as well credit card. Thankn you. Regards, Shriram kadam. [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                J
                Joy Dev Pakrashi
                from Noida, Uttar Pradesh
                May 1, 2015
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                Address: New Delhi, Delhi

                I have an ICICI Tax Saving Bond 022005-TSB-one. It is already matured but I am yet to receive maturity amount. I have the original bond with me. What should I do to receive the matured value? Mail Id- [protected]@gmail.com Contact number-[protected] Bondholder number[protected] Certificate number- 80345 Date of allotment- 8/4/2005 Redemption Date- 8/4/2010
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  AlkaGolani
                  from Mumbai, Maharashtra
                  Apr 30, 2015
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                  Resolved

                  I am a customer of Bank of Maharashtra (S/B a/c-[protected]). On 30/04/2015 around 21.20 hrs I had used ICICI Bank ATM(ATM ID-S1VD6889) at Chopra gate, Balani Arcade, Ulhasnagar There are three ATM machines first used 2nd no machine for money withdrawal of Rs.10000/- but the txn failed with a network error.and then used 1st machine for the same and got the cash of Rs.10000/- but account was debited twice as received sms from bank for txn of 10000/- with balance of 180000/- net bal 170000/- and 2nd sms again with balance of 170000/- net bal of 160000/- i.e It shows total withdrawl of 20000/- whereas initially at 2nd machine transation was interrupted with network error and no cash came out of machine hence again went to 1st machine to withdraw 10000/- I didn't get the money of 10000/- from 2nd ATM machine but my BOMaharashtra account was debited. Please investigate and get it credited back to my BOM S/B account ASAP.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We urge you to never share your personal or account details with anyone claiming to be from ICICI Bank. This is our only official account to assist customers with their queries on this forum. If need be, you can call us at[protected] or email us at [protected]@icicibank.com.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    mgsharma227
                    from Pune, Maharashtra
                    Apr 30, 2015
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                    Address: Pune, Maharashtra

                    I am maintaining saving account at icici, aundh branch Pune since 2012 (acno:[protected] I have been charged 561 rs on[protected] with following particulars "55977422 DP CHGS TILL MAR-15." Provide the explanation for the applied charges.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      raajeshr78
                      from Mumbai, Maharashtra
                      Apr 30, 2015
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                      Address: Mumbai City, Maharashtra

                      Dear Sir/ Mam, I am Rajesh and I need your help in addressing my issue of harassment call received by recovery agent Mr. Durgesh who is re-presenting ICIC Bank Ltd Card Division. The calls are being made randomly to people I know or I have known in past posing that they are calling from LIC and some important courier by my name and they aren't able to reach. There was a call made by number 49224112 to one of my ex colleauge. I have requested the caller on 29th Apr'15 who called me regarding the out standing payment to be cleared. I received the call yesterday from 49224141 and the agent spoke to me about settling the account I shared my consent and told him that i can pay Rs.15k and would need 2 EMI to clear this as I am the only earning member. Since he was adamant on the amount which, I couldn't pay in 2EMI I requested him to connect me to ICIC Bank official. Which he couldn't and I disconnected the call. Today (30th Apr'15) I again received a call from 49224118 by Agent Mr. Durgesh who kept the same proposal to which I asked him the same thing that I will speak only to the bank officials and not third party to which he was rude and said that he will not ask the bank official and rather would keep calling me and harassing me. Pls help with your valued suggestion on how to deal with this harassment call. Regards, Rajesh.
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                        C
                        chittinagraj
                        Apr 30, 2015
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                        Address: Hyderabad, Andhra Pradesh

                        Dear Sir, i got a call from some Executive that they are offering the credit card based on the car loan which i had then i said ok for that then he told he need address proof and ID proof then i told him i not having the address local then he asked for the ICICI bank statement for that. i gave him the pan cars Xerox, bank statement & office ID Xerox then he gave a application form he kept some marks where i have to sign then i sign there then he took the Xerox copies & application form and i asked him to fill the application in front of me then he told he will fill the application in office i said ok. after that i got the credit card on June 2014 and used credit and paid the bill with the other SBI but in some months i paid the minimum bill with SBI bank but they charged the auto debit charges every month. Even though i am paying the minimum bill they charged the auto debit charges every month. In march 20 i came to know that they are charging the auto debit charges every month then i asked them first they told they have to retrieve the application and they took some 30 days for that after more than 50 follows they responded to me they told its not possible to refund the amount since minimum amount auto debit option is selected. iam paying the minimum amount due from the SBI Bank why there people are charged the auto debit charges so they have to refund the auto debit charges. After long followups they connected to ms anitha first she told that it is not possible to refund the auto debit charges after that she told he can refund only the 2 months then i asked her for total then she told its not possible. then i asked that your executive has not given info regarding the auto debit charges then she replied that he is not the employee of ICICI bank then i told her that if he is not a employee of icici bank how can he process my card and how can he show the ICICI bank ID card. then she told if you want you can complaint. one person call me he is telling that what ever you want you can do. my concerns: 1. Even though i paid the MINIMUM amount through the other account(SBI) they charged the auto debit charges they have to charge the auto debit charges if i am not paying the minimum amount. 2.how an NON ICICI bank person will process my credit card and if he is not icici bank employee how he come to know about my car Loan then there is a leakage of data to other people that means no security. 3.they are telling that they will take legal action if iam not paying the bill, even i paid the bill. Credit details: [protected] hyderabad
                        ICICI Bank customer support has been notified about the posted complaint.
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                          A
                          akhisoni
                          Apr 30, 2015
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                          Address: Gautam Buddh Nagar, Uttar Pradesh

                          I have a Demat account in ICICI bank for 2 years now. When I checked my bank transactions and I found that there is one debit transaction "38660658 DP CHGS TILL MAR-15'---- INR 561.80.When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.This is completely unacceptable and please refund my amount. My phone number is [protected] and really that is a bad service which provided by ICICI Bank Regards, Akhilesh SONI
                          ICICI Bank customer support has been notified about the posted complaint.
                          Apr 30, 2015
                          Updated by akhisoni
                          I have a Demat account in ICICI bank for 2 years now. When I checked my bank transactions and I found that there is one debit transaction "38660658 DP CHGS TILL MAR-15'---- INR 561.80.When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.This is completely unacceptable and please refund my amount. My phone number is [protected] and really that is a bad service which provided by ICICI Bank Regards, Akhilesh SONI
                          Hi
                          I am maintaining account saving and demat account with ICICI bank from 2011, DP CHGS TILL MAR-15 are the transaction charges which are imposed from my account, could you please clarify the charges. when I open demat acount in ICICI bank, it was told me by ICICI representative there is no DP charges at all then why the charges are imposed now...This is completely unacceptable and please refund my amount.


                          my Account Number :[protected] Branch : Sector 101, Noida, U.P, Mob-[protected]

                          Thanks,
                          Abhay
                          What is the resolution for this did ICICI took?
                          Dear ICICI
                          With all due respect i want to state that my ICICI salary account was open in year 2013 and at that time ICICI employee also provided me the demat account also.
                          Later on i received many calls from ICICI to activate the Demat Account but i didn't do that. After few month once again i received a call, i requested concerned customer care dept that i don't want to use and i haven't deactivated the account so please don't call me.
                          After that i never received a call from them.
                          But what i saw today is completely strange. ICICI deducted Rs.684 from my account. May i know the reason of deduction.
                          Waiting for your reply.
                          Regards
                          Kumar Sanjeev

                          Unneccasry debited DP CHGS TILL MAR-15 - Comment #2200205 - Image #0
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                            Sallu2015
                            from Aligarh, Uttar Pradesh
                            Apr 30, 2015
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                            Address: Mumbai City, Maharashtra

                            Hello, I am an Exporter with Current running A/C in ICICI Bank, CBD Belapur Branch-Navi Mumbai ( A/C:[protected]. I have 7 BRCs pending and we have been following up like anything since one & half year for that but your staff, sorry to say, just gives us next week date without any result. We visit to branch personally almost thrice every week but there has been no development. I have previously filed complain few months before but it was treated Level 1 (Service Reference Number SR[protected] and no action has been taken yet. We are suffering big losses since one & half year in form of penalties from other government departments & loosing EXPORT BENEFITS for not being able to provide BRCs to them. I have explained this to ICICI Branch Manager & their dealing Executive hundreds of time but unfortunately they don't understand so I am filing Consumer Complain with hope for QUICK ACTION. IN CASE THIS ISSUE IS NOT IMMEDIATELY RESOLVED, WE WILL FILE CLAIM OF ALL OUR LOSSES FOR RECOVERY FROM ICICI BANK THROUGH LEGAL ACTION. WE HAE ALREADY INTIMATED THE SAME TO ICICI BANK CONCERNED BRANCH MANAGER A MONTH AGO THROUGH MAIL. Best regards, Salman Wazir Proprietor Swar International Services ICICI Bank Current A/c:[protected] Cell: [protected] / [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                              vaira samy
                              from Tirunelveli, Tamil Nadu
                              Apr 30, 2015
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                              Address: Tirunelveli, Tamil Nadu

                              Respected Sir, I am S. VAIRASAMY my ID no was 300552. I am joined as Sales Officer in ICICI bank Sholinganallur Branch, Chennai on 8th September, 2014. But still 30th March 2015 I am not received my ID Card, Visiting Card, Corporate SIM, also my 2 months Travel Allowance. When joining this bank, first I reported my daily reports to Mr.Victor (Sales Manager). After that Mr. Victor instruct me to give your all reports to Mr.SathiS (Sales Manager) I don’t know the reason, in this circumstances I have confusion about who is my Sales Manager, in meanwhile my all accounts goes to another sales officer without my knowledge. Still I am not receive my two months Travel allowance. I NEED THE JOB I CAN'T PAY 30000 RS REASON MY FAMILY VERY POOR FAMILY, if you have any vacancies in Tirunelveli or Tenkasi branches, please transfer me there, not only Sale Officer job, any other job also would like to do. Please consider my request, and kindly arrange the needful at the earliest. Thanking you, Yours faithfully, (S. Vairasamy)
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                                pukul
                                from Noida, Uttar Pradesh
                                Apr 30, 2015
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                                Address: Gautam Buddh Nagar, Uttar Pradesh

                                Hi, I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks/regards ashwini kumar jha [protected]
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                                  mnpa
                                  from Kharagpur, West Bengal
                                  Apr 30, 2015
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                                  Address: New Delhi, Delhi

                                  MY CARD NO. IS [protected]. AND I HAVE BEEN MENTALLY HARRASSED BY ICICI BANK'S NON-RESPONSE EVEN AFTER REPEATED CALLS AND REQUESTS. THERE HAS BEEN MISTAKE IN CALCULATING TRANSACTION DETAILS WHICH ICICI SAYS THAT IT WILL BE RESOLVED BUT DOES NOTHING IN REALITY. THE MANAGERS ONLY INFORM THAT THE ISSUE WILL BE RESOLVED BUT KEEPS THE SAME PAYMENTS PENDING FOR MONTHS AND LEVIES LATE CHARGES AND SERVICE TAX FOR THE SAME.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    hebsi
                                    from Hyderabad, Telangana
                                    Apr 29, 2015
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                                    Address: Hyderabad, Andhra Pradesh

                                    Icici has been misleading me from the time I got Credit Card [protected] from them and is fraudulently blocked my bank account and auto debiting my bank more than what I owe. Concerned officers are not sorting it out inspite of repeated reminders.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      satmu022
                                      Apr 29, 2015
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                                      Address: Hyderabad, Andhra Pradesh

                                      This complaint is related to the ICICI Bank credit card late fee for the payment made for the March Month card bill. First off all there is no credit card statement sent via any of the below source. 1. No Email Statement (stopped suddenly) 2. Mail/Courier Statement 3. Not Even SMS related to monthly payment or due date 4. Not even ICICI Bank website has the facility to know the monthly due and date (It was there early, but removed in recent months, now if you don't have ICICI bank account, you cannot see the credit card statement online) Is it all to get the customers in this kind of late payment trap, that this bank is doing in recent months. I made the payment for my credit card XXXX XXXX XXXX 0008 on Apr 3rd 2015, via ICICI bank website, via netbanking for the amount of 2383.00, without knowing the due date. Usually it is around 5th or 6th of every month. Below is the proof for my payment By clicking 'Track your Service Request', You can also check the status of your request. Transaction Status Success Transaction Reference Number CHDF[protected] Transaction Date [protected]:50:46 ICICI Bank Credit Card No. XXXX XXXX XXXX 0008 Payment Amount (Rs.) 2383.00 Later i saw in my April Month a late fee of Rs 500 + service charges. I raised customer care complaints online and again via email, the response is "We regret to provide reversal of financial charges in the credit card account". Till now there is no complaint on my credit rating with this card, not even single late payment. This is the first time, this kind of late fee is charged. FYI I am maintaining this card from last June 2006. I am ready to close this close this credit card, by paying the current outstanding amount without the Late fee amount Rs 500 + service tax. In future I don't want to waste my time in this kind of late fee fraud played by this Bank to ruin customer money. Please help to resolve this issue Thanks, Muthu Krishnan
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Krishnan,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2kx05 in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      My concern is already mentioned above, I already raise this to your customer care via mail and online request, no use. That is the reason i was pushed to post it here. Any way i will mail the same in the email address [protected]@icicibank.com and update the later response from your official here.
                                      I didn't get any response for the mail that i sent yesterday to [protected]@icicibank.com, will this issue be addressed or not?
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                                        Gopal Prasad Jhunjhunwala
                                        from Kolkata, West Bengal
                                        Apr 29, 2015
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                                        Address: Kolkata, West Bengal

                                        Dear sir, My mob.No.[protected] is registered and I had never requested for any mobile alerts but still I am being charged for the same. The details of deduction are given below. Please look into the matter and reverse the charges on urgent basis. 1. 24.08.2013-Rs.10/ 2. 22.10.2013-Rs.15/ 3. 28.11.2013 Rs.15/ 4.26.03.2014 Rs.15/ My S/B. A/c. No.:[protected]. Aisa ek letter likhker maime peon ko Ganesh chandr Avenue branch Kolkata mein letter de ke liye bheja tha, lekin letter lene se inkaar ker gaye. Name pucha to bataya nahi, aur kaha ki complaint kerna ho to ker dena. Letter nahi lunga. Yah baat aaj dated 26.04.2015 ki hai. Please atisheeghra action lene ki kripa karege. Thanking you, Regards. (GOPAL PRASAD JHUNJHUNWALA) email:[protected]@gmail.com
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