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ICICI Bank Complaints & Reviews

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3.2

Updated: Dec 13, 2025

Complaints 23733

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14270

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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Address: Adilabad, Andhra Pradesh

I done one transaction on[protected] """SNC/RVSL/[protected]/shenkar """ by the option is card less cash withdrawl, but he didn't and he can not withdraw money by this, how to refund that amount to my account, please inform me before losing

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Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 26, 2015

Verified Support

Dear Sir,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2kgy1 in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

dear sir / madam i would like kind attention above ch.ret.due to confusion of overwritting / alternate date but no overwrite / no alternate some writing style of( 4 ) in dat 17/04/2015 .due to bad thinking and misunderstanding of overwrite mistake of 17/04/2015 make it issue for bounce of above cheque and debited to bounce charges, harrasament tendency etc.pl.reverse my bounce charges . PANKAJ SHARMA [protected] [protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 25, 2015

Verified Support

Dear Mr. Gaur,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

Dear sir My self Geeta Mehto. I have a saving account in your bank alakhnanda branch.On 17april 2015 I had made a transaction from icici atm of Rs.1500 but due to some error the amount was not released from the ATM but it is deducted from my account. Please refund back the amount as soon as possible. Your sincerely Geeta Mehto

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 25, 2015

Verified Support

Dear Ms. Mehto,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2kgj9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team"

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Address: Pune, Maharashtra

This is in regards with I have filled the complaint in consumer forum against your branch ICICI BANK THERMAX CHOWK BRANCH, Attached is the copy of the cheque submitted in the bank on 20th APR 2015 for Rs. 90, 336.00 & got returned on 21st April 2015. I didn’t receive any confirmation from the bank about check returned. When I visited in the bank on 23rd April 2015 your executive (Ms. Neelima Ghatage- surname may be differant) told me that it will be deliver to me till evening on same day. I waste my whole day to receive the cheque and I didn’t receive yet.your executive put up the amount in your system RS.60, 336.00 instead of Rs. 90, 336.00 & my cheque got reversed. Every day I visited to branch & I got different different answer from your executive. Even hight is that your executive is ready to say that do what you want, get lost from here. Many times I requested that this is very urgent and I need my cheque on urgent basis but your executive didn’t co-operate. Is this the service you are providing to the customer when you are saying that customer is king? Please advise what kind of action you are taking against this issue? This is the second time I face the issue from same branch. Eerier issue was regarding the debit card & this is regards to cheque return. Still I am waiting to receive the checque. Because of this I unable to get cash on time & due to this I disturb totally. Kindly send your branch communication address so I can send court notice against branch. Please revert on mail so I can submitted this conversation to consumer forum. Banking details. NAME- AMOL HIRAMAN HINGE. CONTACT NO-[protected]/[protected]

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Address: Surat, Gujarat

Bank is giving Coral Credit Card and saying by its agent that they are giving movie ticket offer - Buy 1 get 1 free on Bookmyshow.com I purchased a ticket but there was no offer applied on my new coral credit card. I complained Bookmyshow customer care and they were saying, your coral credit card number is not provided by ICICI bank. I complained ICICI Customer Care and they were saying, your coral credit card is having 100 Rs. off...

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Address: Indore, Madhya Pradesh

Dear Sir, This has reference to Legal notice send by M/s. ICICI bank regarding Credit cards of Mr. Sunil Kumar Nair. I have asked for settlement of Card No: [protected] w.e.f 05.12.2007 & [protected] w.e.f 14.06.2005. (Limit: 24000.00 & 41600.00) The same has been pending for payments since last four months They told me that they will settle the card if I deposit Rs. 2300.00 & Rs. 5000.00 which I deposited by Receipt No: [protected] & [protected] dated 13.02.15 respectively. But after depositing the same they refused to settle the same. Regarding this I visited the bank nearby three times & no solution has given to me. I would like to let you know that Mr. Sunil Kumar Nair the card holder is not able to work properly as he is facing Psychiatric Problems hence I hereby take the opportunity to clear his outstanding if the bank provide me to pay back the same at instalments not more than 5000/- per month. But they are putting pressure on me to settle it at lump sum as he is the main earning member in my family I have other loans, expenses & other cards of Mr. Nair to settle. I hope you will do the needful to get me out of this trouble as I have been much punished by my fate. Regards, Lalitha Nair W/o. Sunil Kumar Nair.

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Address: New Delhi, Delhi

One of my distant relative took some loan from ICICI 7-8 years back and now ICICI bank recovery agent is calling me everyday to get his phone number and address. I had already told the agent several time, that I am not in contact with him and hence I have no information regarding the same. Still they keep calling everyday.

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Aemmy

from Delhi, Delhi

Apr 25, 2015

Another important thing, .. The guy who called also threatened me to come to my home to get my relative's contact number. I don't understand how did they even got my number and address at first place and somehow linked me to my distant relative whom I am not even in touch for several years.

A

Aemmy

from Delhi, Delhi

May 13, 2015

No reply from ICICI since i filed this complaint. whom to contact to escalate this?

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Address: Solan, Himachal Pradesh

I had apply personal loan in January 2015 by bank bazaar. But incorrect my address when verifiy because I have not updated new address in Axis bank accounts. But you have already 2 time more log in my loan after rejected my 1st time application but I have follow up you always my 1st time application & without my permission you have login 2 time more & I got defalter due to CIBIL scoce. After that both more time my loan rejected by you without any reason & 3 people verification report found OK & wastage my time approx. 2 month. This reason my CIBIL score came down & no one give me any loan. Please clarify & give me loan for my requirements. * YOU mean ICICI) Regards Govind Ram [protected]

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Mr.Ram,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Hi Team, I have got call today for some offer from VISA service department from number[protected] the service provider is very rude and arrogant. They are projecting their card to be very good and have to take it at any cost after denial of the same they got angry and misbehave. I hope this forum will take some action for such fraud marketing calls.

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Address: Tinsukia, Assam

Dear sir, I viswas singh A/c[protected] & CI[protected] could not operate our account by net banking because block my online net banking password . I have trying to generate online password but i can not success due to technical problem. please solve my problem other wise send password to correspondence address as per your records. Thanks Viswas singh A/c[protected] CI[protected] Mob. [protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Mr. Singh,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

My registered mobile no is :[protected] I am unable to generate 3D secure pin for my credit card. I had linked my credit card with my internet banking. After entering the details, the OTP not sent to my mobile, Due to this I am unable to proceed further. Also if i sent email to icici customer care([protected]@icicibank.com), They are not even responding.

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loganathan kalipalayam

from Delhi, Delhi

Apr 23, 2015

i have received a call from someone, they are asked debit card details and asking for OTP regarding to that debit card .And they have said that, to change mobile no for the credit card, they need OTP of debit card.

L

loganathan kalipalayam

from Delhi, Delhi

Apr 23, 2015

Also i have asked to verify for authorized ICICI customer care, but he calls from [protected] . But he failed to tell address of me and such other.

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Address: Mumbai City, Maharashtra

Dear Sir, I sachit Subhash chatne, age 42 years residing on the above mentioned addresses do hereby serve a notice in writing on the following grievances in respect of my home loan sanctioned under reference No. LBMUM[protected] by your bank. 1) I had applied for home loan amount of Rs. 1600000/- for the purchase of house at Kharghar to your bank as per my application and your representative visited to my home & office as well as...

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Address: Mumbai City, Maharashtra

I have applied to ICICI Bank for home loan for a flat booked at RUNWAL-MY City(A-2401) Ref No.[protected]. Right from the beginning the agent assigned to us was unresponsive and sloppy. We got a new agent later(Vinayak) who has been really helpful. There were issues with the Third Party Agreement letter for which he guided us but the other officials namely- Satish Kotian and Paresh have been a pain to deal with. For last 2-2.5 months we have been following up but every time we get a rather sloppy response even after escalating the matter to Anand Dharmadhikari. Something or the other is always pending from their side and they have been highly unprofessional and non-cooperative. As a result, the loan payment is getting delayed. Because of their mistake we are afraid we will be penalised.

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Address: Chennai, Tamil Nadu

Hello, There is negative amount of INR 23 Lakh posted in my Saving account of ICICI bank, ICICI bank says that I have taken loan and it was mapped to my account. I have no clue about this amount, why it is showing and how did it get to my account. When I asked about the details of loan the bank refused to provide any further details stating that it is saving accounts department and I have to personally visit a loan branch to get the details of the loan which I have not taken.Till day before yesterday everything was fine and there was no such amount posted. I am really clueless about it.Ideally bank should be able to put in a fraud request on the account on the slightest hint but I spoke to 5 different people and all of them said they are not sure, they will find out and keep on passing it to someone or other.I asked them not to release any amount out of account and put a freeze on it but customer service people says they don't know if they can do that. The whole attitude was very casual and not at re-assuring. I am not sure what to do really as there is hardly any information provided. I seriously need some assistance here, Please Help !!! Regards Anuj Sharma

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Mr. Sharma,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2k8sp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

A

Anujs15

from Chennai, Tamil Nadu

Apr 23, 2015

I have sent an e-mail, hope to hear from someone soon, if not then I have to escalate it to the Banking Ombudsman, along with a police complaint as I am not able to use my account for the past 3 days.. !!!

A

Anujs15

from Chennai, Tamil Nadu

Apr 24, 2015

As a further update on the case, I visited one of retail branch of ICICI bank in Chennai where I am currently posted. I got to know that there was a home loan from year 2010 in the name of some other ANUJ SHARMA for which the lien has been marked against my account. I am not sure what due diligence ICICI do before linking or marking a lien on a saving account for a debt but this is something which very shocking and surprising as I have never applied or taken any loan in my life.
The Branch Manager at Chennai location was very helpful and has taken down a written complaint along with the ID proofs which according to him was addressed to the Home Loan division branch. Request you to please resolve this asap as I am not able to use any money out of it.I need help urgently as this is the only source of money for me and there is already so much of inconvenience.
I do have few questions:1) What is the reason for marking this lien against my account? and how it was identified to be the correct one.2) Why there was no communication, written on verbal on this one, if at all my account was identified.3) Since this is an old loan from 2010, I am assuming ICICI have all the records along with the photographs of the person who applied for the loan, which can now be verified if someone has not paid attention earlier.This guy whose loan has been tagged to my account is from Gaziabad (Property address) and there is another Noida address on the file along with another person whose name is Swati Sharma. In my life I have never stayed in these two locations.

Let me know what all you need from me and I will be happy to provide the required information.

Regards
Anuj Sharma
Contact # [protected]

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Address: New Delhi, Delhi

this is to bring to your kind noticec that i am a customer of yours who took a personal loan which stands unpaid due to a financial crisis. i feel annoyed to state that due to the non-payment of the same i am being harrased by your employees(mr. jitender and ms kiran with contact no[protected] from icici bank sd tower, rohini branch)throughout everywhere; my workplace, neighbourhood and amongst my relatives that has caused me pain and trauma.i have clarified that i am not in the situation to re-pay the same at present. kindly look into the matter and give me a few months time to re-pay the same.looking forward for your co-operation and prompt reply.

richa kohli
[protected]
LPDEL[protected]

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Ms. Kohli,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

N

nkrajput

from Delhi, Delhi

May 11, 2015

Sir My name is neeraj i recieved calls regarding loan from icici bank from last 7 years but i haven't take any loan from them. They asked me about ziyauddin but i don't know him. I told them so many times that i don't know him and this is my number so please don't disturb me but they don't when i said that i will file a complaint against you than they say you can proceed but we will still call you. please sir i have frustated from this please suggest me what should i do.

K

komalucky

Jun 8, 2015

My name is Komal rawat who has Icici credit card [protected] card for several years Five unauthorized transactions happened to my ICICI credit card on 12 jan 2014 in USA in a Grocery Shop Amount (Rs 13690) approx. The Credit card was with me all the time in Delhi and I never shared any details with anyone so when I received a call from customer care confirming about the 5 transactions in USA I refused and realized that card had been fraudulently used for purchase by some unknown person. Hence I blocked my card and raised a complaint service request (no. SR[protected] with the executive on which i was assured that they will do the investigation and asked my passport for the investigation. However, the problem remains that before doing anything I was sent a letter that the dispute had been resolved in favor of merchant. I tried reaching several executives a number of times via phone and mails, but there was no positive response .The entire episode has left me in a bitter taste and I am extremely disappointed with the pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests no one is ready to give me positive response. It's been more than a year since I deposited my documents, my passport and wht not twice to the bank but till date no resolution. I request you to look into the matter as I have already tried writing a complaint but no reply. my credit card which has been blocked by the bank without any mistake of Mine. they have harassed my family and me making calls daily throughout the year which Is intimidation in other words .the loss that i could not avail the facility of the credit card During these 15 months . All this with no fault of mine i request you to please look into the matter

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 9, 2015

Verified Support

Hi Komal Rawat,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2k8st_aaac) in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 14, 2015

Verified Support

Dear Mr. Rajput,

We are sorry to hear about your experience. We request you to email us your concern along with your contact details on [protected]@icicibank.com. Please mention the UID (a2k8st_aaab) in the subject line of your email. Our official will contact you to assist.

Regards,
ICICI Bank Customer Service Team

S

suraj.bhayana

from Delhi, Delhi

Jun 22, 2015

Dear All

Greetings of the day/time

DATED 23/06/2015
TIME 1:02A.M
DELHI INDIA

I AM SURAJ KAMAL BHAYANA FROM DELHI YOU ALL WILL SURPRISE TO KNOW THAT I AM NOT THE CUSTOMER OF ICICI BANK OR NOT ASSOCIATED/LINKED WITH ANY ICICI BANK/BRANCH/ITS EMPLOYEE/DIRECTORS/INVESTORS OR SO SO SO AND NEITHER TAKE LOAN FROM ICICI BANK OR ANY OTHER BANK BY GOD GRACE AND NOR BECOME A GUARANTOR FOR ICICI BANK OR ANY OTHER BANK BUT BUT FROM LAST 2 DAY MY MOTHER, MY SISTER AND ME GETTING CALL FROM THE RECOVERY DEPARTMENT OF ICICI BANK BRANCH ROHINI SECTOR 8 DELHI VIA MOBILE NO [protected] ( RECOVERY AGENTS AND MANAGER GINNI, RAJ AND SONIA) THEY CONTINUOUSLY CALLING MY RESIDENCE LANDLINE AND MY MOTHER"S, MY SISTER"S AND ON MY MOBILE PHONE THAT I AM THE HUSBAND OF XXXXXXX(NAME DISCLOSE) AND I HAVE TO PAY ICICI BANK 41000/- YOU ALL ARE SURPRISED TO KNOW THAT I AM UNMARRIED(HAPPY SINGLE SINGH) TOO. EVEN AFTER SO MANY COMPLAINTS TO THEM THEY ARE NOT STOP TO HARASS MY FAMILY AND ME AND STILL CALLING CONTINUOUSLY THAT I HAVE TO PAY THE AMOUNT(41000) YOU ALL ARE SURPRISE TO KNOW THAT THEY EVEN KNOW MY DADS NAME AND MY RESIDENCE ADDRESS I DON'T HAVE ANY IDEA AND VERY MUCH SURPRISED THAT FROM WHERE THEY GET ALL THE INFORMATION OF MY FAMILY AND MINE AND ON WHAT GROUND THEY GUYS ARE DISTURBING ME FOR THE RECOVERY OF THEIR LOAN BECAUSE THEIR IS NO SENSE TO CALL ME BECAUSE I HAVEN'T TAKEN ANY LOAN OR BECOME THE GUARANTOR OF ANY ICICI BANK OR THEIR CUSTOMER IF ANYONE SUGGEST ME OR HELP ME WHAT SHOULD I DO I WILL BE VERY THANKFUL TO HIM/HER I HAD TRIED TO COMPLAINT VIA THE ICICI BANK WEBSITE BUT THEIR IS MANDATORY FIELDS OF WRITING YOUR ACCOUNT NO WHICH I DON'T HAVE AS I AM NOT THE CUSTOMER OF ICICI BANK SO ITS MY HUMBLE REQUEST TO ALL YOU GUYS WHO ARE READING THIS MESSAGE PLEASE HELP ME ON THE SAME SUGGEST ME AND GUIDE ME TO COMPLAINT THE SAME TO THE HIGHER AUTHORITIES OF ICICI BANK AND RBI THEY OR NO BODY HAVE RIGHT TO HARASS ANYONE YOU CAN SEND YOUR SUGGESTION AND VALUABLE ADVISE TO MY E MAIL ID :-suraj.[protected]@gmail.com

THANK YOU FOR READING THIS AND A BIG THANKS TO THOSE WHO WILL GIVE THEIR VALUABLE TIME FOR HELPING ME ON RESOLVING THIS MATTER

I CALL 100 NO ALSO THEY SAID ITS NONE OF OUR BUSINESS TO RESLOVE THESE KIND OF ISSUE PLZ TAKE YOUR REQUEST TO CONSUMER COURT THEY ARE THE RIGHT PERSON TO RESLOVE THIS.

THANK YOU
SURAJ KAMAL BHAYANA

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Address: Kolkata, West Bengal

have received a mail from your credit card division dt 22nd april. asking me to pay Rs 4343.35 agt card No 5176...0005. this No. does not tally with any of my ICICI credit cards.Since the due date is 26th april, I would like you to look into this matter and revert back as soon as possible. pls not i am a senior citezen and hence do not want last minute running to make payment.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Customer,

We would request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2k7tp in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu

hello, already I applied for new cheque book, n got messaged also already it dispatched but still 10-days is finished m not even receive that thing.. you people told me that within 5-days I will get that, , , but still its not coming I want know the exact status of this matter n the address where you people want to send??

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2k6rk in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra

I have dumped for the amount of 8500/- and it's my fault to share the details. Please make some strong step to stop this fraud and punish these people immediately ..Got Call from [protected] and this number is still active. PP_APR_2015

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Address: Kolkata, West Bengal

Dear sir, Pls find attached photo proof, today, i am bill payment of airtel pospaid amt of 305. but its debit 2 times from my account 305+305=610. pls suggest how to refund this 2 times transaction amt of 610 to my account. benificiary biller is INDIAIDEAS.COM LIMITED. and Regard, mocha singh

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Mr. Khundrakpam,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2k5wk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

mocha singh Khundrakpam

from Kolkata, West Bengal

Apr 25, 2015

Thank you very much ICICI Bank Customer Service Team.i am getting my lost money amt. 610 to my icici bank account.

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Address: Hyderabad, Andhra Pradesh

I got the offer voucher from icici bank regarding credit card. I placed an order regarding watch in provogue online store but my 299rs amount was deducted from my card and still am not getting conformation and also am trying to reach in phone and email also but no reply please help me. Thanks, Sagar +91-[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Mr. Reddy,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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