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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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M
Manne Vasanth
Apr 29, 2015
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Address: Bangalore, Karnataka

Hi I am maintaining account with ICICI bank from 2013, below are the transaction charges which are imposed could you please clarify the charges, why the charges are imposed. Account Number :[protected] Branch : HSR Layout City : Bangalore State : Karnataka below is the transaction details in mini statement 4 28/04/2015 00440946 DP CHGS TILL MAR-15 Dr. 561.80 Thanks and Regards, Vasanth [protected] [protected]@gmail.com
Complaint marked as Resolved 
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ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Vasanth,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Shah Mayank
    from Mumbai, Maharashtra
    Apr 29, 2015
    Jun 28, 2023
    This thread was updated on Jun 28, 2023
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    Redemption of ICICI Multi Option Bond

    Address: Mumbai City, Maharashtra

    I had purchased SCICI Multi Option Bond. I want to redeem my bond but since SCICI is merged with ICICI so I inquired with ICICI Bank. I was informed that the amount is transferred to IPF Account and had told that they would not be able to pay my money back. I inquired to them for the procedure to claim my money but there to they did not help me. Please help me. My Warrant no is 527133 LOA Cert No is 27138 LOA Dist No is 28033 Amount...
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    BRIJ KUNWAR PRASAD
    from Delhi, Delhi
    Apr 28, 2015
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    Address: Gurgaon, Haryana

    Recently I got flat in DDA scheme 2014. For this I took loan from SBI bank. Recently on 13.04.15 I got transferred loan amount of Rs. 1270734 to DDA a/c - DDAH90030544 of ICICI bank having IFSC- ICIC0000104. Transaction UTR No. Is - SBIN[protected]. DDA Challan no. Is[protected] I am not able to track status of amount as the challan status in DDA online system shows "payment not received. Please update the status as 28.04.15 is last date for depositing money to DDA. Please help! Thanks & Regards, Brij Kunwar Prasad
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    ICICI Bank customer support has been notified about the posted complaint.
    From a party payment deducted but I didn't receive payment. This is transaction information

    UTR STATUS FOR UTR NO. - SBIN215103746435 - Comment #3737905 - Image #0
    Sir my friend send a payment to me but it is not reached to me plz see it
    Utr no.[protected]
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      sunilrenukoot
      from Bengaluru, Karnataka
      Apr 28, 2015
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      Address: Sonbhadra, Uttar Pradesh

      Dear sir, This is to inform you that There is a phone call of one bank officer name Atul Kumar empl code 232607 Mob no [protected] and take some verification. but after talking to him I not satisfied those verification so I went bank and giving request for freeze my account and ATM both on 24/03/2015. But after one day on 25/03/2015 my account has debited rs. 14605.62. After complaining to bank. Branch manager giving SR no. But after one month neither bank manager and nor any staff giving any reply of this fraud. So its request to you that please solve my issue and refund my money Rs 14605.62 as soon as possible.
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        Radhika.g
        from Delhi, Delhi
        Apr 28, 2015
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        Address: New Delhi, Delhi

        I had deposited my ₹2000 in icici bank tilak nagar branch new delhi. After one week when today i saw my balance through net banking those 2000 were not their in the transaction list. Never seen such a irresponsible behavior toward the hard earned money of their customer. I even had lost my payment slip. How can a bank do like this.this time it is a small amount of 2000 . Cant trust this bank in future.
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          chugh_raj
          from Akbarpur, Uttar Pradesh
          Apr 28, 2015
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          Address: Kanpur, Uttar Pradesh

          I haven't subscribed to My Money service but still annual fee for MAR-15 to FEB-16 337.08 rupees got deducted.The same amount was deducted last year also from my account for the same service, and any number of calls to Customer Care didn't help, and I never got the amount back. Please unsubscribe me from My Money service and pay back my money. Details: 06/04/2015 BIL/[protected]/MM Annual Fee MAR15-FEB. My Number is [protected].
          ICICI Bank customer support has been notified about the posted complaint.
          I too faced same problem. When I logged into my account. but no were I was able to find "unsubscribe" option.

          Reference ID[protected]
          Transaction TypeTransfer Funds to Other Bank Accounts / Credit Cards
          Debit Account[protected]
          Transaction Date(dd/MM/yyyy)22/03/2017
          Transaction AmountINR 300.00
          Remarks$*CHRG_AMT=45$*MM Annual Fee MAR17-FEB18
          Transaction StatusSuccess
          Beneficiary/Biller MONEY MANAGER
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            J
            Jayashree Venugopal
            from Mumbai, Maharashtra
            Apr 28, 2015
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            Address: New Delhi, Delhi

            Hello team, I am drafting this email against a very horrible experience I have been getting from ICICI personal loan department. Apparently, someone named Shashank Bansal has taken a personal loan from your bank and the people who have been calling me have been claiming that Shashank has provided my details as a reference or witness. I did not sign anywhere nor did I get any verification call from the bank regarding the same. First of all, I have not allowed anyone to make me a witness against any loan. Secondly, I have made them very clear on their first call that they have some wrong information and requested them to contact Shashank directly and not call me anymore. Still, I continuously got calls throughout last week. The lady: Suman who calls me speaks really rudely and threatens me that she will send me to jail and have legal actions taken against me. The supervisor: Anil also follows the same aggressive behaviour on the call. Now they have started calling my father and started threatening him too. I have been trying to convince them that i dont have any part in this but they still continue to call me and harass me. I am an esteemed customer of other private and government banks but never have I had such an awful experience. This is clearly a case of psychological harassment. This person: Shashank Bansal is my colleague however, he claims that he has not provided my details as a witness. As frustrated as I am, I consulted my lawyer and I am going to register an FIR and file a case of defamation (under section 499 IPC) against your bank. I called the Telephone No.:[protected] and spoke to Mohamed Gaffar Khan who said he will arrange a prompt resolution to this issue. I would really appreciate if you could get the calls to my number stopped immediately. My number is : [protected] The numbers from which I have been getting calls are : [protected](Suman) and [protected](Anil) Hoping to get a prompt reply. Thanks, Jayashree Venugopal
            ICICI Bank customer support has been notified about the posted complaint.
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              V
              Vikas Chowdhry
              from Pune, Maharashtra
              Apr 28, 2015
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              Address: Mumbai City, Maharashtra

              Its been long that i have following up with the bank & epf india call center no. 26475910 /26475912.
              Call Center says that my form has been rejected but they are not aware of the reason and asked me to contact ICICI Bank (my previous organisation). When i follow-up with ICICI they say they have not received any reject reason from EPF office . . . I do not know where to go & with whom to check about the status of my EPF transfer.
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              ICICI Bank customer support has been notified about the posted complaint.
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                Nasimul Haque Mondal
                from Kolkata, West Bengal
                Apr 28, 2015
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                Address: North 24 Parganas, West Bengal

                I have opened an ICICI account few years ago. At that time your representative suggest me to open a Demat Account associated with my saving account. But, as per our discussion, Demat account will be inactive and will not deduct any charge. And, till 26th April, 2015 my account don't charge me. But on 27th April, 2015 I saw a statement of deduction of INR 478.04. This is completely unacceptable. My contact number is [protected]. I want that money back.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Chandrasekar,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2knn4_aaaa) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                I have opened an ICICI account few years ago. At that time your representative suggest me to open a Demat Account associated with my saving account. But, as per our discussion, Demat account will be inactive and will not deduct any charge. And, DP CHGS TILL MAR-15 my account don't charge me. But on 27th April, 2015 I saw a statement of deduction of INR 561.80. This is completely unacceptable. I want that money back.
                I have opened an ICICI account few years ago. At that time your
                representative suggest me to open a Demat Account associated with my
                saving account. But, as per our discussion, Demat account will be
                inactive and will not deduct any charge. And, DP CHGS TILL MAR-15 my
                account don't charge me. But on 27th April, 2015 I saw a statement of
                deduction of INR 561.80. This is completely unacceptable. I want that
                money back.
                I have opened an ICICI account few years ago. At that time your
                representative suggest me to open a Demat Account associated with my
                saving account. But, as per our discussion, Demat account will be
                inactive and will not deduct any charge. And, DP CHGS TILL MAR-15 my
                account don't charge me. But on 27th April, 2015 I saw a statement of
                deduction of INR 561.80. This is completely unacceptable. I want that
                money back.
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                  S
                  swati dalmia
                  from Nashik, Maharashtra
                  Apr 28, 2015
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                  Address: Nashik, Maharashtra

                  Dear Sir, 1) Please correct the above credit card bill (credit card no. [protected] on the name R.R.Dalmia) which mentions late payment fees and interest charges, with immediate effect so that i deposit the payment within time. 2) I have already paid the payment of return cheque which was passed on 10/04/2015. So please return my return cheque immediately. I did contact at your customer care centre and other contact office by telephone, but no satisfied response was given by you and your department. I am not liable to deposit your wrong payment and its your responsibility. Please correct the bill with immediate effect and return my cheque so that i deposit you the correct payment immediately. Note- Urgent for this complain personally, i visited at your panchvati branch, sharanpur road branch, last at credit card dept to Mr.Rahul Dive and they have not replied satisfactorily and have not taken this matter seriously an this is totally against customer relation. I ahve also lodged a complaint on phone no.[protected] on 27/04/2015 having complaint number SR[protected], attendent Miss Shiba madam. Please resolve the complaint immediately, so I can pay you the due amount immediately. Credit card no. [protected] named- R.R.Dalmia Thanking you, R.R.Dalmia
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Ms. Dalmia,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Y
                    ydehell
                    from Meerut, Uttar Pradesh
                    Apr 28, 2015
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                    Address: Lucknow, Uttar Pradesh

                    I had submitted by request for ECS for my home loan to ICICI Vibhuti Khand, to the Deputy Branch Manager, Mr. Prateek Mishra in August-2014. It has been nearly one year, they have still not activated ECS on my account and I have lost nearly 1500 rupees because my everytime the ECS was denied, I was forced to pay a fine and also lost out on my CIBIL score. Every time the branch manager has said that the issue would be resolved, but till day, it has not been resolved. Additionally, the branch manager did not respond properly when contacted about this issue and said that it was not his problem and that I should take care of my own problems when the problem has actually been at his end. Please respond on how I can file a complaint against ICICI as these people do not seem to know how to run a bank.
                    ICICI Bank customer support has been notified about the posted complaint.
                    This is a very common problem observed in banks.They never take ownership of such kind of transaction and neither they guide you because they know problem is at their end.

                    They are happy as they are getting money for every time the ECS is getting denied,
                    Shameful for such a large bank
                    These private banks make mockery of customer . Every person gives excuse at there level with limitation without resolving your complaint .Particular ICICI have very callous attitude to resolving these type of issues
                    Even I had faced the same problem with ICICI bank. Their untoward and irresponsible attitude towards their customers is disappointing. They promise to deliver their best and provide the best customer service experience, but when it comes to actually practising it they are a total failure.

                    I wish some serious action be taken against them.
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                      tanushree11
                      from Jaipur, Rajasthan
                      Apr 28, 2015
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                      Address: Jaipur, Rajasthan

                      My name is Tanu Shree Dhiran and I'm holding a salary in ICICI bank for the past 2 years. I just saw today when I checked my account online, that twice I have been charged POSDEC CHG of Rs. 28.09 each on April 27th 2015 . infact i have sufficient balance in my account.and DETAILS ARE: POSDEC CHG/27-03-15/5761/25ST3 28.09 8, 973.41 POSDEC CHG/27-03-15/5761/25ST3 28.09 8, 945.32 I need a valid reason and I want my money back. I need an explanation as to what this charge means and why (if at all is valid) charged after 1 month. I NEED MY MONEY BACK.return it as soon as possible.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Ms. Dhiran,

                      We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2kn2x in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        salal
                        from Vadodara, Gujarat
                        Apr 28, 2015
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                        Address: Vadodara, Gujarat

                        I would like to bring your kind attention towards the fraud happened to my ICICI account[protected]. On April 10, 2015, 9:00pm I got an alert on my mobile stating withdrawal of amount Rs. 67, 660.80 & Rs. 6892.48 (Total Rs. 74, 552) through my debit card. After this incident, I contacted ICICI customer care to blocked my debit card and an incident was raised in this regard. I was told by customer care that money was withdrawn from an ATM in London, UK. Next day, I reported this incident to my ICICI branch and lodged a formal complaint followed by Police FIR in cybercrime cell. The major concern is that the incident took place in my hard earned salaried account and debit card with privileged and embedded chip facility. This incident giving me sleepless nights for what has happened and what could more happen.
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                          rekak
                          from Pune, Maharashtra
                          Apr 28, 2015
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                          Address: Pune, Maharashtra

                          Hi, An amount of 561.80 INR on 27 Apr, 2015 has been deducted from my account as DP Chrgs. But I never opened this account nor i was informed by any bank official regarding this & also not informed about all theses deductions. Bank has cheated. I want my money back. And I don't want all these unnecessary accounts.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2kmzh in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Its already been 4 days.. but no response & calls from bank officials. This is really worst banking experience with this bank..
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                            dileepcharan
                            from Ahmedabad, Gujarat
                            Apr 27, 2015
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                            Resolved

                            Address: Ahmedabad, Gujarat

                            Dear Sir/adam, My self Dileep Singh CHaran ( [protected]@gmail.com 91-[protected]) -- ICICI Credit card has provided me credit card, at the time of offering it the marketing person on phone had told me that it will be free for the first year and after that it will be chargeable but they had charged and not put penalty and interest and service tax. they are now not listening to me. Please help me how i should proceed.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Charan,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Biswanath RIG Dhar
                              from Kolkata, West Bengal
                              Apr 27, 2015
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal

                              Dear Sir, My Two Wheeler Loan No was : LTCAL[protected] I had already paid all the installments but till date no N.O.C. sent by the ICICI Bank. Please clear the status of loan account and send me the N.O.C. BISWANATH DHAR NANGI BENIA PARA P.O - BATANAGAR KOLKATA-700140 [protected]
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Mr. Dhar,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                ManojChakerwarti
                                from Rajkot, Gujarat
                                Apr 27, 2015
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana

                                Sir, Greetings for the day. Yesterday I have entered Rs. 1500/- at ATM to withdraw but I got only Rs.1100/- and rest of Rs.400/- are pending but the amount deducted from my ICICI account is Rs. 1500/-. Where are my Rs. 400/- gone? This transaction is done from Federal Bank ATM near Rajeev Chowk Metro Station - Delhi. My ICICI account Number is[protected] Please look in the matter and do the needful at the earliest. Regards, Manoj Premnath Chakerwarti Senior Manager - IT Mobile: [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Chakerwarti,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Triangled
                                  from Pune, Maharashtra
                                  Apr 26, 2015
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                                  Address: Bangalore, Karnataka

                                  Hi, Following is the detail of my dispute and I am complaining from the past 6 months yet no proper action has been taken by ICICI bank. The refund amount for the below transaction has not been credited into my account yet. I had booked a ticket from Bangalore to NZM on 26/04/2014 (Rs 2675.44 -/) and cancelled the same on 29/05/2014. Date of Journey June 6th 2014 Date of booking 26/04/2014 Train no 22693 From SBC to NZM PNR no [protected] Transaction id 74766514116416307651016 Date of Cancellation 29/05/2014 But the refund amount is not yet received. IRCTC shows that they have refunded the amount but it has not yet credited into my account. The refund amount is Rs 2495 -/ Transaction id for cancellation is [protected] I am also attaching IRCTC screenshot sent regarding the transaction.They have given the proof of my return ticket from NZM to SBC for the journey date of 20th JUNE 2014 with PNR no [protected] Details from proof by IRCTC:- Train no 22692 From NZM to SBC Date of Journey 20th JUNE 2014 Transaction id [protected] PNR [protected] This train I boarded and came back from NZM to SBC so there is no point in cancellation. My complain and the details provide by IRCTC are of two different booking so there is no point in comparison. I have attached confirmation mail from IRCTC for cancellation Screen shots of refund from IRCTC website IRCTC response to the complain as told by ICICI bank. Every time ICICI bank request my co-operation and patience but now the limit is crossed I am really sorry but I cannot be patient any more I want some results. Its not only about the money but the hospitality of ICICI towards their customers.
                                  +4 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Consumer forum complaint details.

                                  Docket No. :[protected]

                                  Kindly take action ASAP.
                                  Dear Mr. Sharma,

                                  We are sorry to hear about your experience. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dear Whomsoever it is concerned,

                                  This is is the 7th or 8th time where my patience is getting appreciated instead if you initiate the refund and credit the balance to my account that would benefit me more.You guys can only appreciate the patience of the customer. From the past 8 months I have been wasting a lot of time, energy and money just to get my voice reach to you but then all futile.
                                  If you cannot do anything then please don't blabber about your customer service.Your tag line seems to be "hum hai na" which should be changed to "Hum nhi sudherenge" cause you don't care about the time and patience of the customer.
                                  I will make all possible efforts to make sure this thing doesn't happen to any other customer.

                                  Regards
                                  Shubham
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                                    UtpalMohan
                                    from Mumbai, Maharashtra
                                    Apr 26, 2015
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                                    Address: Gurgaon, Haryana

                                    Hi All, I would like to bring to your notice, if any one got any call from person named Rohit (Cell No : [protected]) for very lucrative offer of credit card from ICICI, just completely ignore and cut the call, as this is a completely cheat call. He will tell you about various benefits of card but later on you will get a completely different card for which you will have to pay the registration charges also. So, guys please completely ignore the call from this person.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      rohitraghu5
                                      from Obra, Bihar
                                      Apr 25, 2015
                                      Resolved
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                                      Resolved

                                      Address: Chandigarh, Punjab

                                      Hi, Few days back I received a mail from Icici bank on my office email ID that I have submitted a application for a credit card and asked me to click on confirm, which I don't. I ignored that mail as i did not applied for it but suddenly after 7 or 10 day I received another email from the bank that my Credit card application has been declined as per the documents submitted my myself. THIS WAS REALLY SHOCKING FOR ME. WITHOUT MY KNOWLEDGE HOW COME ICICI BANK HAVE APPLIED CREDIT USING MY ACCOUNT . I have never ever applied for the credit card with Icici bank nor I have provide any authorization . Though I have a person account with Icici . But I never requested for a credit card. I am very FRUSTRATED with this. Now as they declined that unwanted application which effected my Cibil credit score as well. I am planning to lodged a written complaint against ICICI bank that they had applied an application without my knowledge. I have all the relevant proof of it Regards, Rohit Kumar [protected]@gmail.com +91-[protected]
                                      Jul 3, 2017
                                      Complaint marked as Resolved 
                                      fvfsvsdvdvd
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Kumar,

                                      We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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