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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 883

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K
kcsonthalia
from Hyderabad, Telangana
May 6, 2015
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Address: Hyderabad, Andhra Pradesh

ICICI Bank deducted an amount of Rs. 337/- on 08.12.14 towards Demat a/c charges for the demat a/c which was closed 2 years back and further deducted an amount of Rs.112/- towards statement charges on 23.04.15 from my saving account No.[protected], though the statement was taken only one time in a year. This shows that the ICICI Bank is very eager to deduct the money of the account holder from their account without verifying the same with the account. As a well known private bank, ICICI Bank is not supposed to indulge in such kind o[censored]nfair illegal practice.
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Avinash Kokitkar
    from Mumbai, Maharashtra
    May 5, 2015
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    Address: Pune, Maharashtra

    I have an account in icici bank.My life nsurance policy(Life InsuranceSA[protected])is deactivated @ 7th april 2015. but @14th april my 500 rupees got deducted for life insurance.I had given complaint in icici branch @ 25th april 2015 but its not solved till now. please help.bank is providing too bad service. thank you hoping for your kind co-operation.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2l37y) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Vignesh Rajenderan
      from Mumbai, Maharashtra
      May 5, 2015
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      Address: Coimbatore, Tamil Nadu

      Dear Sir/Medam; I am ICICI account holder, Your customer care is not responding. It is not passable. Bank Details: Icici bank No 16, Shastri Road, Ram Nagar, Coimbatore - 641009. Tamil Nadu, India. Thank you, Vignrsh.R
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2l33l) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        C
        CHOLAN78
        from Hyderabad, Telangana
        May 5, 2015
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        Address: Chennai, Tamil Nadu

        Dear Sir/Madam, I Mohan.P i have using icici Platinum credit card from July 2014 to till now.last week receive new one icici Coral Plantinum card now it is major problem old and new card also not working online purchase and other. Please consider in my request and solve the problem and regularize in my card. Card No:[protected]. Thanks, Mohan.P [protected]@gmail.com [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          V
          vinod kumar sai
          from Bengaluru, Karnataka
          May 5, 2015
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          I HAVE A KCC ACOUNT IN ANOOPGARH BARCH DIST SRIGANGANAGAR, RAJASTHAN .I DEPOSIT ALL DUE PAYMENT OF KCC ABOUT 620000 RS ON 13.04.2015 .BUT I DONT GET NODUES CERTIFICATE TILL DATE..MANAGER SAYING THAT ITS TECHNICAL PROBLEM OF HEADQUARTER.SO I CANT GIVE YOU CERTIFICTE..WE MANYTIME MEET MANAGER FOR NO DUES CERTIFICATE .BUT MANAGER NOT GIVING SATISFACTORY ANSWER .AND TREAT ROUDLY BEHAW WITH US...I WILL LODGE A CASE IN CUNSUMER AFFAIRS COURT FOR THIS MATTER...I SUFFRING FINANCIALLY LOSS DUE TO NOT GETTING NO DUES CERTIFICATE ON TIME..TAKE IT SERIOUSLY...
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2l2my) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            kr.naveen
            from Jaipur, Rajasthan
            May 4, 2015
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            Address: New Delhi, Delhi

            My ICICI account number is[protected]. Branch: Bhogal, New Delhi A few days back, a representative from ICICI Bank visited my workplace and opened my salary account on his tablet. I submitted all the documents as he asked for and he told me that the account will be activated within a couple of days. However, I just had a word with a customer care executive from ICICI who told me that my account has not been activated as of now and I need to check with the Branch itself. If that's the process, why does the bank even sends its representatives, as there is no point in that. The worst part is that my salary has been transferred and unfortunately, I haven't received it and I have no idea what happens in this case. This is something not expected. I need immediate action on this issue. Regards, Naveen Kumar Email: kr.[protected]@gmail.com
            ICICI Bank customer support has been notified about the posted complaint.
            May 13, 2015
            Updated by kr.naveen
            The customer care service is pathetic. My issue has still not been resolved. This is mental harassment and if things do not resolve ASAP, I will be forced to seek other options.
            My A/C no.[protected] has been not activated for last month.
            I m facing lots of problems due to the service offred by bank.
            I opened my A/c on 15 April 2015 still it is not activated its upto the patience level of mine
            Now i m loosing my temper so i m going to file case in consumer court on monday if it does not get activated.
            Gurgaon cyber green branch is responsible for that.
            Again & again the staff is just asking to wait for next 2 days again & again.
            thank for giving me ur worst services,
            i have done documentation for my salary account on 26th may, today is 13 th july more than 45 days pass my account is not yet activated, and worst thing is that my salary is credited in that account, if my account is not activated why they took my salary, my co. said we have sent u salary in ur account on 1 july. and frm last 15 days they saying u r account will be activate tommorow, i m waiting for that tommorow in last 7 days, bt today also saying u r account will be activate by tommorrow,
            home branch manager is saying u have to contact account opening team we have different department, executive who opened my account is saying i have done ur work remaining work will do by back hand team and we dont know when they will activate ur account and we dont have details about back hand team,
            so kindly give my payment it almost 13days payment is credited in my account, bt u r daily making me fool,
            so plz do some help
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              SANTHOSH CHENGAPPA
              from Bengaluru, Karnataka
              May 4, 2015
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              Address: Bangalore, Karnataka

              I HAVE NOT RECEIVED THE STATEMENT OF ACCOUNT SINCE JANUARY TILL DATE. I HAVE REQUESTED FOR THE SAME EARLIER, BUT YOU HAVE NOT BOTHERED TO SEND ME THE SATAEMENT OF ACCOUNT.YOUR PERSONNEL ASKS ME TO CONTACT THE CALL CENTRE[ CUSTOMER SERVICE CENTRE].BUT THE SERVICE IS HORRIBLE.SIMPLY ONE CANNOT UPDATE ANY THING AS PER RECORDED INSTRUCTION.AS I WANTED TO UPDATE MY E MAIL ID TO ENABLE ME TO HAVE THE ATATEMENT ATLEAST ON E MAIL.I HAVE INFORMED YOU EARLIER ABOUT THE SAME.YOU ARE NEITHER SENDING THE HARD COPY OF MONTKY DUE STATEMENT NOR SENDING THE STATEMENT ON E MAIL.WHY?. SEND ME THE STAEMENTS IMMEDIATELY TO ENABLE TO MAKE BILL PAYMENT MY EMAIL ID:[protected]@gmail.com -kindy update your records. IF PAYMENT OF BILL IS DELAYED ON ACCOUNT OF NON DELIVERY /RECEIPT OF STATEMENT OF ACCOUNT, I WILL NOT BE HELD RESPONSIBLE. B.C.SANTHOSH MOBILE NO [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                V
                vinothkan
                May 4, 2015
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                Address: Bangalore, Karnataka

                Dear Sir/ Madam, I am Vinoth Kannan, having a savings account in your bank at samayanalur branch, Madurai. My account no. is[protected]. My Brother deposited 49, 500rs on 13th April 2015 from Bangalore. You have deducted 249.50rs as ANW charges + service charge as 30.84rs. The guy who opened my account told me that till 50, 000rs. there will be no charges and you can have N no. of transactions from outside the city but within India, because it is so called nationalised bank. So please do take correct action against those people because I think they are spoiling the image of the bank and reverse my money as soon as possible. Vinoth kannan.A [protected] [protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  sreenudurgam
                  from Hyderabad, Telangana
                  May 4, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  HI Sir, My name is D.Srinivas, I am deposited CBSE NET June 2015 Fee at your ICICI Bank at Padmarao Nagar Branch, Hyderabad on Date 30 April 2015. but it is now showing in my CBSE NET application ---Fees not received. Padmarao Nagar ICICI Bank Branch, Hyderabad. Transaction Id: M3224490 Please solve my Problem Very Urgent
                  ICICI Bank customer support has been notified about the posted complaint.
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                    A
                    atlknw1312
                    May 3, 2015
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                    Address: Lucknow, Uttar Pradesh

                    I am a regular customer of ICICI bank since last 9 years. I want to lodge a complain against them, against my complaint they gave me a SR no and without informing me and resolving my problem they closed my SR and generated a new SR which is showing invalid on website. I also have a complain about complain lodging system of this bank. They do not have a customer care email address to make a complain. Whenever i call them on customer care it takes at least 10 -15 minutes holding the same call. Is the service is degrading of this highly reputable band OR they can not have the caliber to sustain that position?
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret any inconvenience faced. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID a2l16k in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Seebi
                      from Andippatti, Tamil Nadu
                      May 3, 2015
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                      Address: Bangalore, Karnataka

                      I had taken an Auto loan No.LABNG[protected] from your ban in 2006 and closed the same by paying the final outstanding amount Rs. 340467/- on 28 Nov 2007 vide receipt No. [protected]. Despite paying all the EMIs regularly and also paying the outstanding amount as per bank rules the CIBIL has not been updated by your bank and showing the outstanding as Rs. 18195/- which is completely unacceptable. This affects the credibility of me as a prompt paying customer and request you to update the CIBIL and conform to me immediately. My e amil address is ramesha.[protected]@hp.com. and my contact No. is [protected]
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Sir,

                      We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Sir,

                      For resolution of your queries, kindly write to us online by visiting the following url on our website:
                      http://www.cibil.com/contact-us

                      We would further like to advise you not to divulge personal / financial information on public forums.

                      Regards
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                        A
                        arun p paswan
                        from Delhi, Delhi
                        May 3, 2015
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                        Address: Gaya, Bihar

                        My credit card no - [protected]. As i settled all the balance by paying last three amount dated 24 sep 2012 amount rs 4000, 28 Nov 2012 amount rs 5000 and Rs 3000 paid. All the settlement done through the above mentioned date and amount and i do have the receipt of the same. But when i apply for the loan through the bank they are asking about NOC for the above mentioned credit card no which i have paid already. Please let me know the problem where exist. Am i defaulter or not. Details is as below. Name - Arun Pradeep bhai paswan Email - [protected]@gmail.com mobile no - [protected] credit card no - [protected] Kindly process the detail as soon as possible so that i can move further for the process.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Paswan,

                        We are sorry to hear about it. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          TL Narayan
                          from Visakhapatnam, Andhra Pradesh
                          May 2, 2015
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                          Address: Hyderabad, Andhra Pradesh

                          IAM USING YOUR CARD SINCE 2002. NEVER HAD ANY PROBLEM ALL THESE YEARS. SUDDENLY COMMUNICATATION STOPPED FROM ICICI BANK FROM APRIL 2014 TO JUNE 2014. HENCE I HAVE STARTED INTERACTING WIHT CC TO VARIOUS TEAMS. PLS. GO THRU ALL THE EMAILS/CORRESPONDENCE FROM JUNE 2014 ONWORDS. POST THAT INVESTIGATE AND RETURN PAYBACK POINTS TO CLOSE THIS TRANSACTION. FROM [protected]@REDIFFMAIL.COM to [protected]@icicibank.com, customer.[protected]@icicibank.com, [protected]@icicibank.com PAYBACK POINTS EXISTING IN MY A/C. AS ON JUNE 2014. IT WAS TAKEN BACK BY ICICI BANK WITHOUT STATING ANY REASON OR ANY COMMUNICATION. I HAVE BEEN ESCALATING & IN TOUCH WITH VARIOUS TEAMS OF ICICI BANK TO RETURN OF MY 15476 PAYBACK POINTS. ISSUE STILL CONTINUING POINTS WERE NOT RETURNED. HERE ARE THE EMAIL COMMUNICATION WITH YOUR TEAM SINCE JUNE 2014. HAVE A LOOK AT BELOW EMAIL ID'S FOR SERIES OF EMAILS. STILL ICICI BANK NOT YET RETURNED PAYBACK POINTS. HOW LONG AND HOW MANY TIMES DO I NEED TO COMPLIANT WITH VAROUS TEAMS OF ICICI BANK.
                          ICICI Bank customer support has been notified about the posted complaint.
                          I had been using ICICI Bank Credit card before 2013 and after one dispute on the card I got my card terminated permanently after clearing all dues.
                          Now in 2015 I started getting mails & message for amount due on ICICI bank credit card which actually doesn't exist now and terminated permanently in 2013.
                          I wrote from [protected]@rediffmail.com to customer.[protected]@icicibank.com, [protected]@icicibank.com & [protected]@icicibank.com, they told me that the amount is due for one Payback redemption which I had done in December 2014 from my Payback card as redemption charges are applicable on all redemption done after December 2014 due to change in redemption policy.
                          Now my question is why I was not communicated about this redemption charges before even at the time of redemption and how come they levied the charges on ICICI bank credit card which actually doesn't exist now. There is no way to make this payment logically, legally even practically as how come one can make payment to credit card account which actually doesn't exist.
                          Please expedite early resolution
                          I had been using ICICI Bank Credit card before 2013 and after one
                          dispute on the card I got my card terminated permanently after clearing
                          all dues.
                          Now in 2015 I started getting mails & message for amount due on
                          ICICI bank credit card which actually doesn't exist now and terminated
                          permanently in 2013.
                          I wrote from [protected]@rediffmail.com to customer.[protected]@icicibank.com,
                          [protected]@icicibank.com & [protected]@icicibank.com,
                          they told me that the amount is due for one Payback redemption which I
                          had done in December 2014 from my Payback card as redemption charges are
                          applicable on all redemption done after December 2014 due to change in
                          redemption policy.
                          Now my question is why I was not communicated about this redemption
                          charges before even at the time of redemption and how come they levied
                          the charges on ICICI bank credit card which actually doesn't exist now.
                          There is no way to make this payment logically, legally even practically
                          as how come one can make payment to credit card account which actually
                          doesn't exist.
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                            S
                            sampathk7
                            May 2, 2015
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                            Address: Bangalore, Karnataka

                            HI Team, Kindly give me the steps to raise a request for the conversation of salary account to savings account from my Internet banking login.I am unable to find the service request in the catageory of BANK ACCOUNT. KIndly guide me on this. Regards Sampath.k
                            ICICI Bank customer support has been notified about the posted complaint.
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                              kapil_bansal
                              from Gurgaon, Haryana
                              May 2, 2015
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                              Address: New Delhi, Delhi

                              I have visited the bank many times but all the time they said that the account opening form for PMJDY is not available and they had asked for the form from another branch but they have never gave me the form. So, please sir/madam help me in getting the required form. Thank you
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                                Manisha.leo
                                from Delhi, Delhi
                                May 2, 2015
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                                Address: New Delhi, Delhi

                                Dear Sir I have Registered my complain on customer care and Complaint no.[protected] dated 28.04.2015. There is no update about my complain so far as its already above 4 days. I hold an ICICI bank account[protected] at Meera Bagh Branch, Delhi. There has been some suspicious activities in my account where an online transaction had been made of Rs. 1, 22, 000/- to two separate accounts of Rs 50, 000 and Rs 72, 000 without my knowledge/authorisation. I rarely use my account to withdraw cash via ATM and had never used online facility. Please investigate this matter as I'm only left with Rs 35 in my bank account. Please also find attached our letter to SHO, Police Station - Paschim VIhar, Delhi and a letter to Branch Manager ICICI Meera Bagh Branch, Delhi. I would whole heartedly appreciate your help in resolving the matter and help me to get the reimburse of my amount as this is my hard earned money fraudulently taken out of my account. I will fully co-operate with you and hope you treat and resolve my complaint as soon as you can. Waiting for prompt response as I'm very distressed at the moment left with no money. Many thanks for your assistance. Kind regards Manisha Singh
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                                  asad1771
                                  from mumbai, Maharashtra
                                  May 2, 2015
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                                  Address: Mumbai City, Maharashtra

                                  biggest fraud bank and staff off icici bank lost upto 50000 deduction from account and no answer from bank and bank employee humara paisa inki make bhen ki gand me jata hai falk land me inki ma bhen ke liye bhot jagah khali waha chori karne ki zarurat nahi log pyarse deke jayenge lo tumhara bhada
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    shriramkadam
                                    from Mumbai, Maharashtra
                                    May 2, 2015
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                                    Address: Pune, Maharashtra

                                    Hello Sir, My Name is Shriram Kadam. I am using ICICI bank credit card, I have Purchase online mobile from Snapdeal.com in March on EMI 6 month. I have Pay March & April months EMI but I dont know why you intrest in same amount. Those are very much.So We will not pay credit card bill as wel not intrested to use your facility. So We will close my saving account as well credit card. Thankn you. Regards, Shriram kadam. [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Joy Dev Pakrashi
                                      from Noida, Uttar Pradesh
                                      May 1, 2015
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                                      Address: New Delhi, Delhi

                                      I have an ICICI Tax Saving Bond 022005-TSB-one. It is already matured but I am yet to receive maturity amount. I have the original bond with me. What should I do to receive the matured value? Mail Id- [protected]@gmail.com Contact number-[protected] Bondholder number[protected] Certificate number- 80345 Date of allotment- 8/4/2005 Redemption Date- 8/4/2010
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        AlkaGolani
                                        from Mumbai, Maharashtra
                                        Apr 30, 2015
                                        Resolved
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                                        Resolved

                                        I am a customer of Bank of Maharashtra (S/B a/c-[protected]). On 30/04/2015 around 21.20 hrs I had used ICICI Bank ATM(ATM ID-S1VD6889) at Chopra gate, Balani Arcade, Ulhasnagar There are three ATM machines first used 2nd no machine for money withdrawal of Rs.10000/- but the txn failed with a network error.and then used 1st machine for the same and got the cash of Rs.10000/- but account was debited twice as received sms from bank for txn of 10000/- with balance of 180000/- net bal 170000/- and 2nd sms again with balance of 170000/- net bal of 160000/- i.e It shows total withdrawl of 20000/- whereas initially at 2nd machine transation was interrupted with network error and no cash came out of machine hence again went to 1st machine to withdraw 10000/- I didn't get the money of 10000/- from 2nd ATM machine but my BOMaharashtra account was debited. Please investigate and get it credited back to my BOM S/B account ASAP.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We urge you to never share your personal or account details with anyone claiming to be from ICICI Bank. This is our only official account to assist customers with their queries on this forum. If need be, you can call us at[protected] or email us at [protected]@icicibank.com.

                                        Regards,
                                        ICICI Bank Customer Service Team
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