ICICI Bank Complaints & Reviews

I took a home loan with ICICI bank in 2006 @ 9.75%. This loan is linked to PLR. I just checked my rate of interest and tenure. The bank is now charging a rate of interest of 14.5% and the tenure has increased to 16 years from an original tenure of 10 years. How can a bank charge a whopping ROI of 14.5% on a home loan. This rate is 5% above the current home loan rate offered by the bank. This is exactly robbing the customer by charging a rate which is totally unjustified. I demand an immediate amendment to my loan structure retrospectively.

Hello, On 18/11/2009 and 19/11/2009 few transactions happened on my credit card and when I noticed it I called up ICICI customer care and lodged complaint and blocked my card and raised dispute. These were transactions which I didn’t do on ezeego website nor anyone knows my credit card details to make a transaction. ICICI on that date confirmed that they will investigate and get back with a resolution. On 23/11/2009 and 04/12/2009 there were few reversals done and I was told that investigation is on and they would give me complete solution within 45 days. Since communication address was my old office address ( Perungudi office, Maersk Global service center) I requested change to my next office address ( Maersk line, Prince towers, Nungambakkom) so that I could get the report which ICICI would sent ( SR[protected] is the service request number for change in address) But ICICI didn’t send across the report to my correct address and post 45 days asked me to pay up rest of the amount. My stance has been clear, INR 6487 on 19/11/2009 is my only due amount and I have been ready to pay that but ICICI insists that I pay entire due amount and pay for transactions I have not done. INR 6487 is the transaction which belongs to me and i have been telling the bank collection team that i will pay that but not the entire amount. Everytime collection team calls me i have been telling this and have spoken to customer care desk also plenty of time. I need a closure of this dispute. I have been raising online request but no response yet. Please assist in resolving dispute . Hope atleast this would be seen and responded to. Giving my contact details with signature. Regards Prajeesh R +91 [protected] e-Mail : [protected]@gmail.com

I am unable to receive OTP on my registered number. Plus, even if I receive it, its after a day or two. I am facing this problem since last two. Calling the customer care is of no use as the call gets disconnected due to some reason or the other. Kindly find a solution to this. For any issues, kindly contact m on [protected] Regards, Aakanksha Srivastava

Hi Team, PFA the customer dispute form, the online transaction which was made on 13th Aug 2014, Amounted Rs.1604./- was unsuccessful, I have raised a complaint on the same, SR Number -SR[protected].After many follow-ups they asked me to submit the dispute form.attached the same.Kindly credit the total amount of Rs.1604./- and revert ASAP. Regards, Priyanka K C

Dear Sir, I am Aditya Singh customer of your Bank I have total 5 Savings Account of my family including me in your Adityapur Branch. Today my father was going in branch for deposit cash but I was lost my mother's Account welcome kit so I have no account number of my Mother, s Account & deposit in same account so my mother was given all details Name, Address, Registered mobile number to Mr Kamal but he was not given account Number to my mother & he was very hard & bad behaviour with my father & my mother & my mother was demanding Statement & passbook but he will directly refused for given so I am complain against Mr Kamal Employee of Adityapur Branch ICICI Bank Jharkhand Saraikela Kharsawan for miss behaviour with customer please take action other wise I will withdrawal all FD, RD & closed all account of ICICI Bank My Mother account Details given below Acc No[protected] Reg Mb no [protected] Thanks & Regards, Aditya Singh

I am residing in Delhi and working in Wipro InfoTech. On 7/4/2015 Rs. 29, 022.47 has been given by bank to someone without my consent. When my debit card and checkbook is with me only then how the amount has been debited from my account. I am very disappointed with the fraudulent act played upon me by bank and feel cheated that I deposited my earning money in their bank to keep it safe. They are not giving me proper information whom they gave money. Please take legal action on my complaint against bank. I have already made a complain but no action had been taken .

Dear sir i Applied for credit card at Ambernath branch, After 3 rd day of application phone of your executive continues switch off till today having applied 0n 8th april, i complent to bank on the given no.[protected] caller on the Phone are helpless they reply we cant do any thing try from another bank also, i m calling from 4 days banK staff dont reply, every time they aSk for name no. Daily im giving name and number why theY dont remind my name and no. its banks private no. Not Helpline, if tey have so many complents Then why they Dont solve it and proCeed for my given complent, After some time being i called to ambernat branch security offIcer replied madam iS bUsY baad mey call karo, , ever day happenED, , Good service thank you Nice service

I am ICICI bank customer from last 8 years and I got all sort of facilities and information required always on time. But this time I tried all I can to change my mobile number but its not worth at all. I am in US for few months and my registered mobile number is not working. So I wanted to change my mobile number. Before reaching here, I tried sending the Stay Connected form and my ID to Mumbai branch but they said they didn't received anything on my behalf. I also sent someone else on my behalf with an application, Stay Connected form and with my ID to ICICI Bank branch but still the number is not changed even after one week. I tried contacting with Customer Care but they said if you have sent the details it will change but NO luck. Please let me know if my contact details can be changed through you, I can send you the account details and my phone number. Its really urgent that's why I am trying with so many options to change my contact details. I hope this time I'll get something positive.

Sir, I have open one saving & demat account in ICICI bank.Kishanpole bazar Jaipur At the time of open account bank executive tell that demat account is free by open amount 25000/-. Now bank charge Rs.674/- for demat services. Please arrange to reverse amount Rs.674/- this time and provide demat fees detail for future. Regards Sangeeta A/c no.[protected]

While applying the credit card of ICICI bank, I was told that since I hold a salary account with ICICI bank and I am applying a Platinum Card, no annual charges shall be taken from me, whereas in the first statement, charges have been debited by the bank. Further, there is no direct contact number where I can register my grievance. All the necessary details were provided to the agent who had applied the card.

Hi, My Card No is [protected]. I had booked 4 tickets from Air India but unfortunately the ticket was not booked due to some error and transaction happened successfully. My kind request you pls. decline the payment. Instantly called up your customer care and checked that the merchant has not claimed yet and asked for decline the transaction but just they refused for the same. Since I am informing you instantly to decline the transaction, inspite of that if the transaction happened I will not be responsible for the same. I am going to book a another ticket. I am not responsible for the duplicate transaction. Regards Rama

Dear, sir.madem. I am Sudhir kumar singh .my account no .[protected]. When I opening bank account Your bank staff did not told any mab charges. After my account Automatically debit many time money for the name of mab charges.I complaints many time your bank staffstaff & customer care but they did not give any good response. Now still after 9th February I am not using my bank account because of this. Now I complaints you please refund my all mab charges money .please solev this problems. MOB: [protected]. Email id bunty.[protected]@gmail.com

On 15th April 2015, a fraud transaction using my credit card was done in Pune at Star Bazaar of amount11, 999/-. I was in Delhi and the credit card was very well with me. Within 2 minutes i reported it to ICICI bank customer care and reported about it. I was given complaint number SR[protected] and bank complaint number SR[protected] and asked to submit documents to the bank which i did within 30 minutes of this transaction. The bank has informed me the issue will be resolved in 60 days. However, the disputed amount is added to my bill. As my card was swiped as informed by the bank rep, it is obvious that there is a duplicate card and obviously it is bank's mistake if another card is doing the rounds. I request you to kindly provide me the update as i will not pay the disputed amount and i am pretty much sure that they will levy interest on the unpaid amount and will also affect my CIBIL score. plz help Anzer Khan (khan.[protected]@yahoo.co.in)

Dear Sir, This is to inform you that I had opened this zero balance Saving Bank Account No.[protected] in January 2013 linked with Provident Fund account and exclusively for that purpose only. At the time of opening provident fund account, your executive had informed me “that if you will pay Provident Fund of Rs.1500/- monthly for 15 months through the above saving bank account, then you will enjoy this zero balance saving account forever.” Thereafter I had deposited Rs.1500/- for eighteen months for Provident Fund through this saving account. It was transferred automatically by branch only. Then after SEP’14, even though balance was there, but as branch didn’t transfer the amount to PF, I kept that amount in saving account. Just now on checking my account, I come to know that Bank has deducted full balance towards MAB charges. For your kind information, on[protected] also bank had deducted MAB charges of Rs.393.26 and after making complain it was reversed on[protected]. This time Bank has deducted MAB charges on[protected] Rs.393.26,[protected] Rs.393.26,[protected] Rs.393.26,[protected] Rs.393.26 and 5) final balance of Rs.234.94 on 12-03-15 amounting to Rs.1807.98. On enquiry with the branch, they told that “it’s not zero balance account and you have to keep Minimum Balance of Rs.10, 000/-. Dear Sir, just check the account from the start date, I have never kept balance more than two thousand. Why didn’t you deducted MAB from the beginning of account? Then, why did you reversed wrongly deducted MAB on[protected]? Before charging MAB, had you informed or do you have any consent from our side for maintaining Rs.10, 000/- balance? On what basis you have charged MAB? I was not interested in Saving Bank Account and want to open only Provident Fund Account. Why you insisted me for zero balance saving bank account? Just to charge Debit card, SMS & MAB charges? You can check my account, there isn’t any personal transaction except of provident fund. I have never used Debit card nor am I getting any SMS alert, still charges are debited from the account. Even if I have to use internet banking for fund transfer to the linked provident fund account, I am getting message that mobile number is not registered. You are requested to check with the matter and credit wrongly deducted MAB Charges of Rs.1807.98 for five months with apology letter for the same. Thanking you, -Pratiksha Shetty

Dear Sir, I received a call from No.[protected] on 29/11/2014. The Lady over the phone said to b from ICICI Bank. She told me that, I have about more than 7000 points on my credit card with ICICI Bank. She told that the points are getting expired and she can redeem them for me. Then for verification she asked me the full credit card no. and the expiry date. thereafter she told me that she will be sending a six digit pin to my registered mobile ID for verification and will call back. Thereafter I received an SMS from ICICI bank (DM-ICICIB) with the pin. Please note that while using ICICI bank Credit card online, the 3D secure pin is asked once the 3 digit @@@ no. along with other card details is entered. While in this case, I received the pin without even using @@@ no. therefore I didn't doubt the reliability of the call.Again got a call from the lady at ICICI ban asking for the pin. there after she told me that Deal @ Once will provide me the gifts worth 6999/- for redemption of the points. She also told me that I will be getting a call from Deal @ once and I should not tell them that I am redeeming points. Since its a matter between you and bank, we will pay them from point redemption. The money went to Amtec Engineers_Paytm. The flaw in the ICICI bank system is this: 1. ICICI bank is passing on the Credit card information to fraud agencies like [protected]@once/ Amtech Enginnering. The credit card nos. and name of card holder, Contact no. is available with them. 2. 3D secure pin is generated by them. 3. Since there are numerous cases of this fraud, ICICI Credit card should have banned this entity Amtec Engineers_Paytm They again called on February 18th 2015 from 91- [protected] at 11.27AM. Regards, Prem

It’s very sad to receive such pathetic service from a reputed organization like you, I am an existing customer of your bank & recently applied for Credit card, in face it was a corporate offer given by you & bunch of people applied together, Everybody by now has received the card, I too received the PIN details on my official address & for card I received a message saying “ ADDRESS NOT FOUND & REURENED UNDELIVERED” in spite of several follow up, after mentioning my no over it, after delivering number of cards to the same address moreover after delivering the pin to the same address I received such meaningless message & I believe you must have 1 logistic company to deliver in all these area wise, it’s really frustrating, I have 100 more things to panic about, now I am really regretting about it, I called your customer care which doesn’t have an option to speak to your executives directly so registered for call back, & registered 5 times since morning but no one has bothered to call me back till now, is this the kind of customer satisfaction you provide? I am sorry to say but any nationalize bank which is known to be indolent service providers serves better than you. I would like to abandon my card right away, Please Guide!!!

sir, on 11/4/15 My husband got a call from cell no [protected]. Now we realised tat it is fraud call, as we believed and revealed the details. Hence they did online shopping. Can you please assist me for further process. Where i need to raise complaint

Respected Sir/Madam, This is inform to you that I leave the company dated on 2nd Aug 2014 since now . I am not receiving my Reliving letter and Five year Experience Certificate which was issued by M.D Miss Chanda kochar. Hence I request you that kindly arrange the same and reply on a urgent basis. Thanks & Regards Prakash Kumar Emp 184449 Phone No : [protected]

My name is Pooja Kumari and currently working in HCL technologies. I have submitted salary a/c opening form and all required doc 20 days back. My a/c number is[protected].But till now it has not been activated. I tried to call customer care but didn't get proper response why till now it has not been activated. If I call to bank no one is picking the phone. Kindly check it and let me know how long it will take.

Hi, I have closed the loan before 6 month from today. But still i haven't received the clearance letter and NOC letter. My Loan a/c#LTCHE[protected]. Can you please look into this and send me the requested asap. Thanks, Daniel.P 30/28, Valluvar Street, Nedunchezhian Nagar, Tondiarpet, Chennai - 600 081