ICICI Bank Complaints & Reviews

Address: Bangalore, Karnataka

Dear sir, ICICI bank is deducting money from Jan 2015, It is my salary account and using since 2007. My customer ID[protected]. I do not know the mean of SMAB charges. Could anyone ICICI bank answer my question. Each month. do we need to pay this amount from my pocket. Thank you .

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ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 8, 2015

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Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Coimbatore, Tamil Nadu

Dear Team, I got a call from ICICI employees at icici bank and saying I am eligible for credit card. After, address verification and all other verification has no issues was the update i got later and suddenly they are declined the credit card and giving alternate option to take secure card making fixed deposit. Before submitting itself, I clearly told them and explained myself whatever I have and there is no salary account or any secured deposits with them. But, their team promised that is not an issue and for my documents, Ill definetly eligible person. Don't those people not aware on their bank policies well or not? or they thinked all us are simply sitting without any work. I told them clearly if no chance then tell me in advance i dont want waste my time and put efforts. They give fake promises and telling based on bank policy not eligible. This is completely a cheating. Anyhow, after such a bad experience, I don't need any of their offers or cards, but I need my documents whichever I have submitted back. I don't want to waste my time to communicating with this bank again so I need my documents back in courier to my residential address. Please help to get my documents back. I don't want to keep my personal details like address proof, slips, statements etc., Please do the needful. Thank you,

Complaint marked as Resolved

They not solved it but because of my busy time and they marked my name and number to not to call or email. At least I will not receive fake offers and emails so that I am withdraw it.

ICICI Bank customer support has been notified about the posted complaint.

Apr 07, 2015

Updated by Shee 23 This above complaint is regarding my Credit card application # S[protected].

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S

Shee 23

from Coimbatore, Tamil Nadu

Apr 10, 2015

Hi,
I didn't showed any interest to apply a credit card with them. I have to mention one more thing is that the same day I applied a card, I receive a spam calls and while tracking that showed, it is someone from ICICI only. After a week started receive advertisements, when i check they shared my information. I complaint about it also through phone call but no response. Also, even though I didn't show any interest to apply a card, they have called first giving lots of offers and my salary, address proof everything is fine based on their policies and I am eligible first then with in a week policies changed???. At least they should have tell some logic reason instead of saying just a word "policy policy policy". Later on they are suggesting to make fixed deposit is kind of a joke. I think they are collecting data's to make them do deposits and savings with them but this is not a trustful way of treating customers!

However, happened is happened, I got a call from them today and they said they cannot send the documents back based on their policy, what is such policy? I don't have time to fight for this? But, I need an email confirmation for sure like a wording says, "all my documents are safe and they removed all my records from their system so no one able to misuse it" and further I don't like to receive any of their emails fill my inbox. Can you please do the needful to get email confirmation ASAP. Thanks,

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S

Shee 23

from Coimbatore, Tamil Nadu

Apr 10, 2015

Hi,
I didn't showed any interest to apply a credit card with them. I have to mention one more thing is that the same day I applied a card, I receive a spam calls and while tracking that showed, it is someone from ICICI only. After a week started receive advertisements, when i check they shared my information. I complaint about it also through phone call but no response. Also, even though I didn't show any interest to apply a card, they have called first giving lots of offers and my salary, address proof everything is fine based on their policies and I am eligible first then with in a week policies changed???. At least they should have tell some logic reason instead of saying just a word "policy policy policy". Later on they are suggesting to make fixed deposit is kind of a joke. I think they are collecting data's to make them do deposits and savings with them but this is not a trustful way of treating customers!

However, happened is happened, I got a call from them today and they said they cannot send the documents back based on their policy, what is such policy? I don't have time to fight for this? But, I need an email confirmation for sure like a wording says, "all my documents are safe and they removed all my records from their system so no one able to misuse it" and further I don't like to receive any of their emails fill my inbox. Can you please do the needful to get email confirmation ASAP. Thanks,

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S

Shee 23

from Coimbatore, Tamil Nadu

Apr 16, 2015

I got an email confirmation so I withdraw this case. Thank you so much for your help.

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Address: Mumbai City, Maharashtra

Subject: Reversal of Transaction Charges Respected Sir, I, Asadullah C Sayyed hold a current account with your bank, account no.[protected] since Last Year 2014. At the time of opening the account, I had specifically mentioned to your executive Mr. Sachin about the inflow and outflow of money and the kind/amount of transactions that are expected daily. I wasn’t told anything about transaction charges that would be levied on certain amount of cash transactions. However, since 2014 to till date the transaction charges are being levied and a huge amount of money has been deducted from my account without any notice. This is totally shocking for me as there is no intimation to me that why this huge amount is automatically deducted from my A/c.I am totally shocked and very much annoyed for such a behaviour.I immediately want my money back or I have to look on some other alternative for it. Plz help to get my money back... Also, my online banking facility has been disabled without any intimation because of which I am facing huge difficulty in my day to day business functioning. Such type of customer service isn’t expected from a reputed bank like yours. I request you to kindly look into the matter and resolve it ASAP. Regards, ASADULLAH SAYYED

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Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2015

Verified Support

Dear Mr. Sayyed,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Kolhapur, Maharashtra

Dear sir, I opened Salary account in your Ichalkranji branch on 27/02/2015. Account is not activated yet. When we enquire about activation no one can give answer and other hand they communicate very badly with us. Specially Mr Amrish Chougale([protected]) who is manager of that branch.

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Address: Chennai, Tamil Nadu

Hi,

I have applied for an icici credit card a month ago and i got a message on 14march2015 from icici bank as your icici bank credit card application no[protected] is under process. The final satus will be communicated to you within 15 days. Till now i didnt get any call or message regarding it, kindly help me out.

Regards
Manikandan
[protected]

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Sep 24, 2015

ICICI Bank Customer Care's response Dear Mr. Deepak,

Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2i8cx_aaaf' in the subject line.

Regards,
ICICI Bank Customer Service Team

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2015

Verified Support

Dear Sir,

We regret any inconvenience faced. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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A

ansarinizami

from Chirala, Andhra Pradesh

Apr 20, 2015

Hi team,
This is Mohammed Ansari working accenture company. Recently last 10 days back i submitted the documents for credit card via email and the email id is czs.[protected]@gmail.com is it valid email id of icici? She is from icici she told and her name as Shalu and the numbers are [protected] and other number is [protected]. Please track from your end and the location is bangalore.
I submitted
Pancard
Payslip
Photo
Company id
All are scanned documents
Please let me ASAP

If it is fake i will take action let me know ASAP please

Regards,
Mohammed Ansari
[protected]
Bangalore

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A

anujhada

from Mumbai, Maharashtra

Jul 1, 2015

i have applied for credit card in this bank.and they took my all documents and photos for credit card.its been more then 30 days but still they didnt give me any acknowledgement regarding my credit card. when i call them they always says sir ur document in under process.now they are giving me excuses so i have doubt whether my docs and photos are used for credit card or not.plz let me provide acknowledgement
of my documents

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A

anujhada

from Mumbai, Maharashtra

Jul 1, 2015

i have applied for credit card in this bank.and they took my all documents and photos for credit card.its been more then 30 days but still they didnt give me any acknowledgement regarding my credit card. when i call them they always says sir ur document in under process.now they are giving me excuses so i have doubt whether my docs and photos are used for credit card or not.plz let me know about my docs

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 1, 2015

Verified Support

Dear Customer(anujhada),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2i8cx_aaac) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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D

deepakr77

from Delhi, Delhi

Sep 18, 2015

Hi team,

Even i received the mail and they have collected documents.Is this an authorized agent .kindly confirm.

czs.[protected]@gmail.com

Regards
Deepak

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D

deepakr77

from Delhi, Delhi

Sep 18, 2015

Hi team,

Even i received the mail and they have collected documents for ICICI credit card.Is this an authorized agent .kindly confirm.

call was from number [protected] /[protected]

czs.[protected]@gmail.com

Regards
Deepak

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Address: New Delhi, Delhi

i got regularly call me and my office from Suman in ICICI Bank (Mobile : [protected]) against my father Personal Loan. i told them many time "do not call me and my office regarding this, call my father". But they regularly call me and make harassment to me. if a person working in pvt sector and getting those type of call in office. That was very very big problem to them. i told them that was against rule, its a personal loan and you need to call him Only not me, my family and never to my office. But they are not understand.

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Address: Chennai, Tamil Nadu

From, C.B.PRADEEP 274/2, TNHB Sangam Appts., Belly Area Anna Nagar, Chennai - 600 040. To, Customer Care Officer ICICI Credit Card Division Chennai Dear Sir, Sub : To deduct the late payment fee and interest amount. Ref : My ICICI credit card no : [protected] Dear Sir, I have given enough detail of why I didnt pay the late payment fee. Once again I remind you that I didnt get the statement of my card for the month of January 2015 by courier, I came to know of my outstanding though sms. Even then I dropped the cheque at the ICICI Head office in Ambattur Industrial Estate on 14th of January. Last month I have enclosed a letter with my cheque explaining all the details in it. But instead of deducting the late payment fee and interest amount you have included the same in the statement of March. I once again request you to deduct the late payment fee and interest amount mentioned in the statement of March 2015. My card is blocked now, so I request you to issue a new card at the earliest and deduct the late payment fee and interest amount. Thanking you Your's faithfully C.B.Pradeep

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 8, 2015

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad, Gujarat

Dear Sir/Madam, This is regarding the subject matter. I am Nikunj Shah, residence of Ahmedabad. I own a debit card of ICICI Bank. Today morning I got a fraud call saying that my account has been deactivated and to activate i need to give my OTP to them. They said they are from ICICI bank and so I did the needful and gave my OTP. Soon I realised that fund was tranfer from my account each time they asked for my OTP. In this process, I lost Rs. 45, 000 in a fraud. Please note the details as under : I received a phone call form this number : [protected]. I have registered a complain in ICICI Customer care and my complain Number is SR[protected]. Request you to please track the account details in which my funds have been transferred. and request you to please process further to refund my money from that fraud account. Hope you can help me out to recover my money. In case of any further details, please contact me on nikunj.[protected]@yahoo.com

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Address: Chittoor, Andhra Pradesh

Dear Sir, I, k thribhuneswar reddy, having a saving account in your bank. My account no. is[protected]. today in my account 9500 rs on 06/04/2015 for the first time in this month.But You have deducted ANW-Charge 150-00 S-Tax :18.54 from my account.why r u people deduct of anw charges, plz look in to the issue and revert my balance in to my account. Thanks & Regards, 3Bhu

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 7, 2015

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Dear Mr. Reddy,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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thribhureddi

from Delhi, Delhi

Apr 17, 2015

i complaint april 7th but till to date i am not getting my refund amount.what happend ? about my Complaint

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Address: Bankura, West Bengal

I have visited the ICICI bank (Bankura branch, West Bengal) on 4th april to open a FD account.But the bank representative showed me a plan, Saving Suraksha in which he said if you invest 50000 per year for 5 years then after 10 years you will get the return of 4.8Lakh aproximately.Also other benefits like tax free and acctidential death etc. At that moment I decided to open an Saving Suraksha account as I thought it is very good plan. But later on sunday I checked the plan from internet and found that after 10 years I will get the amount maturity benefit 3.4 Lakh maximum.Then I contact with the bank and they said that your capital 2.5 Lakh will be added with your maturity benefit and you will get more than 5 lakh.But later I got a call from ICICI head office mumbai and they said no you will not get your capital amount at the time of muturity and only 3.41Lakh will be provided to you.So I am confussed now who are telling the truth.Please help me and take the right action.

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 7, 2015

Verified Support

Dear Mr.Dutta,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2i5pe) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bardhaman, West Bengal

Dear Sir/Madam, I would like to inform you that i had open a savings account[protected] last month in your bank, and i wish to operate my account thru mobile banking.My registered mobile no is [protected]..I have try to contact several times with your customer care service and also i convey my grievence regarding the activation of i-mobile to your local icici bank personals. Unfortunately i have not get any positive response, kindly do your needfull so that i can activate my i-mobile and can operate smoothly my account. your response in this regards are highly appretiated. Regards Surajit Das savings accnt no[protected] mobile no-[protected] Durgapur West Bengal

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 6, 2015

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Dear Mr. Das,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmednagar, Maharashtra

DR SIR Mera icici bank me sallry ac hai 4/4/15 ko mere ac se 2100 rs kat liye gaye Mene mini statement nikala to usme paya ki Inter bank i Lukha hua tha jab ku sallrt ac hone per kis bat ka charge Pahle mera ye ac borivali me tha sallry ac Bad me mene ye ac ahmednagar me sift kiya .aapke bank k employ ko bataker ki mera sallry ac hai mughe yaha per sallry ac karna hai Mughe mere pure paise vapas chahiye Mera ac no hai [protected]

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Address: Bangalore, Karnataka

I have booked 2 railway tickets on 1st April 2015 . Ticket charge for each ticket was ( including IRCTC service charge) Rs 11504.94 . I got an SMS mentioning transaction of same amount also. But when I saw the credit card statement, the amount charged is 11700 +... When I called customer care, they told, 1.8% extra charge for ticket booking using IRCTC. But then why it is not giving separately in statement. How can they charge extra with out mentioning anything. I think t is an unfair practice from ICICI Bank. Is this case with all credit cards ? IS RBI is aware of such malpractices ??

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 5, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2i0r3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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R

RajeshV.3

from Mysore, Karnataka

Apr 13, 2015

I had already raised a complaint 10 days before...ref : SR[protected]. But unfortunately didn't get any response till now.

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Address: Chennai, Tamil Nadu

Hii this is vinoth i have send several mail to customer.[protected]@icicibank.com regarding my issues still i did not get response pls help to solve this issues Dear Team, This is vinoth i have salary account with ICICI Bank Kundrathur Branch my account number is[protected] na my debit card is blocked pls release my card. Bank Details : Bank Name : ICICI Bank Ltd Account Number :[protected] Branch : Kundrathur, Chennai. Dear Team, Still i did not get any response from u i have send mail to u several time so pls call me and close my issues 1. My debit card is blocked so release my debit card Number is [protected], val thr 06/19, Dob is 24/10/1992 2. I cant able to transfer fund Bank Details : Bank Name : ICICI Bank Ltd Account Number :[protected] Branch : Kundrathur, Chennai.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 5, 2015

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Anantnag, Jammu and Kashmir

Dear Sir, My wife's icici bank account no.[protected] has been fraudulently debited with an amount 0f Rs.2300000 by 1.13pm on 4/4/14. The money was transfered from my icici salary account[protected] to my wife's account few days back by bank authorities . on 4/4/2014 received on cell phone that the account no.[protected] has been debited with INR 2300000 fraudulently. i tried to call bank authorities but of no avail and ultimately by night by 1.46 am got a message from bank manager is there anything urgent which i replied yes, want to talk but he did not pick up the phone. Please on urgent basis look in to this FRADULENT DEBIT is recovered and credited back to my wife's account. As this is a big fraud want authorities to act fast and save innocent clients. Waiting for fast recovery of the amount debited from my wife's account. nisar ahmed H/O Kaisreen Praveen

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Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 5, 2015

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra

Dear sir/madam As per discussion with you I am sending all the details regarding fraud transactions from my salary account no[protected]. Pl. note that first transaction was done on 11.12.14 to VINPAYU after that I have closed my debit card on 11.12.14 on same day. After that I have received New card from Icici bank on 20.01.2015 again fraud transactions done with new card on dated 24.01.2015 & 26.01.2015. Pl. do needful, Thanks, Please note that there is Fraud transactions are being done to Zaakepayment service, PAYTMMOBILE and VINPAYU from my ICICI Bank account no[protected] and[protected] WITHOUT MY PERMISSION on dated 11 Dec 2014 24 Jan 15 27 Jan 15 OF AMOUNT RS 149891.00 There is no convincing response from Icici Bank Please look into this matter and take necessary action pl. My details are mob [protected] Hope that you will understand my pain and help us to revert this amount to me. Devendra Kumar Sharma Mob. No-[protected]

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Address: Mumbai City, Maharashtra

My name is Bharat mehta iwas opened my wife accaunt (woman ac with zero balance)wiht 6Month RD ac 2000/rs pm . But now bank was charged nearabout rs1000/ low balance and also increased my RD of 6month to 15month withaut any notification.so pleas help me in it & reverse my all my mony with RD ac mony. My wife ac deyail Ac no[protected] Parwati bharat mehta Rd[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 4, 2015

Verified Support

Dear Mr. Mehta,

We are sorry to hear about your concern. Our official will get in touch with her. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu

me To ICICI Bank ICICI Bank CC Swaminathan Ganapathy Today at 2:41 PM Sir, Credid card No.[protected] Bill for April payment Rs22340/- was put in Gandhi Nagar Adayar inside Bank Drop box on 23-9-15 by chq dated1-4-15. It has so far not been encashed. Your xerox machine was unserviceble which gives instant receipt and the bank staff informed me to put oin the drop box which I have done. If cheque not received by you it is not my mistake. I have adequate cash in my Bank Account. Confirm receiptof my chreque No penalty to be levied to me for not cashing the cheque in time Dr.Swaminathan, MD Wing Commander Veteran [protected]

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Address: Ahmedabad, Gujarat

I am a having Tax saving bond 022005-TSB-Two dated 08.04.2005. Redemption date was 08.04.2010. but till date I had not receieved my matured value or any communiction from icici bank. Hence I would request to look into the matter. Bond holder no :[protected] Certificate No : 2230 No of bonds : 2 Distinctive No :[protected] Thanking You Hitesh Mehta Ahmedabad. [protected]@gmail.com

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 4, 2015

Verified Support

Dear Mr. Mehta,

We regret any inconvenience faced. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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H

HPMEHTA-AHMEDABAD

from Bengaluru, Karnataka

Apr 20, 2015

It's more than 15 days from our complain.No one from ICICI bank has contacted us.

Thanks.

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Address: New Delhi, Delhi

Hi, I have applied for home loan from ICICI Bank and given all the necessary document for processing including check to someone named MAYUR CHANDANI. But they took time for processing and in between I have also applied for Home Load from DHFL. The DHFL guys process my case faster as compared to ICICI and bring the sanction latter, two days later ICICI also offer sanction latter, Since I am running out of time for loan, I accepted the DHFL loan and told the local guys named Santosh Rai from Bahadurgarh ICICI branch to stop processing my case as I have already decided to take loan from DHFL. But instead of my request to process further they went ahead and put a Rs 13933 check for processing without letting me in confidence. I know they need initial payment for processing but Rs 13933 is far more than their normal processing charges. Therefore I want rest of my amount back.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 4, 2015

Verified Support

Dear Mr. Mishra,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a2hw2y in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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M

mishravikrant

from Mumbai, Maharashtra

Apr 14, 2015

The ICICI customer care justify, what they did

this is what I have written in response

Through Your mail I came to know that a loan Rs. 24, 80, 000.00 has been sanction against my name. even though I have not receive any information from anyone, forget loan, I have not received even sanction later, How can someone sanction loan without my consent. I have even told Mr Mayur Chandani not to process my loan. I have not signed any stamp paper which is issue by court which is required for loan sanction.

Just to achieve their target and commision, They proceed further and did all to without my permission. not even once I told not only Mayur but also the guys named Santosh Rai of Bahadurgarh that my loan is already been sanction by other bank. Mr. Mayur even told me that he will somehow managed to that I have to pay half the amount of processing fee.

Few explanation I seek from your side.

Can you show me any acknowledgement that I have receive sanction later. I have not received any till date via mail or personally.
How can Bank proceed further without taking any extra cheque and other document signed by me.
Who authorize Mr Mayur to proceed further eventhough I have told them clearly to not proceed further since a loan has already been sanction to me by other Bank.
Where It is mentioned That I have to pay 0.5% of loan amount as processing fee.
Will this amount also aplicable if I had applied for pre approved loan.

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 889

SMAB Charges - From Jan 15 to Till Date.

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Credit Card offering and decline with no reason.

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multiple wrong deduction and wrong commitment

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Saving account not activated

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Regarding credit card

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Icici bank people harassing me and my family

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Reversal of Late Payment fee

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FRAUD TRANSACTION IN DEBIT CARD

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Balance Deduct

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Not sure whether provided information are correct or not of saving suraksha plan

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Activation of i-mobile

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account se paise kyo kate

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Charging 1.8 % extra for using credit card for railway ticket booking

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DEBIT CARD BLOCKED AND I CAN'T ABLE TO TRANSFER FUND THROUGH NET BANKING

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fradulent debit to my wife's account no.184601500456

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Fraud transactions from my salary accont by bank employee.

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Balance deductin

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Dropped Cheque for Rs22340/-in the Adayar ICICI Bank.Amount Not Cashed

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ICICI Tax Saving Bond - 022005 - TSB - TWO

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False withdrawal of Rs 13933 from my account

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