ICICI Bank Complaints & Reviews

my application id :[protected] i got SMS few days before your card was return due to undelivered Kindly re dispatch my official address Mention in below Deepak.B 9008450 Assistant Manager Purchase | Scania Commercial　 Vehicles India Pvt Ltd: +91 [protected] Plot No. 64-66, Narsapura KIADB Industrial Area, Achhatanahalli Village, Narsapura Hobli, Taluk/District - Kolar, Karnataka - 563133

Sir, On Aug 24, 2014, I received a call from mobile no. [protected] stated that he is from ICICI Bank Credit card, Head office New Delhi. He said that your present card reword points is going to expire in a week and ICICI Bank has issued a new GOLD VISA credit card. She inquired initial and final three digits of my credit card number and said that your old card has 800 rewards point that is equal to Rs. 8000/=and to redeem this point ICICI Bank has tied up a company. Soon after her call over, I received a call from company fellow for confirmation of my name and address. After a minute he called me and said verification by company is done and from your reward point (Rs. 8000/=), Rs. 7750 has settled and paid to company and company will deliver items on your choice. Immediately, I received a SMS on my mobile ([protected]) that "Transaction of Rs. 7750.00 made on ICICI Bank credit card xx6001 at KamKash sale solution New Delhi IN on 24 Aug 14". Immediately I contacted to he over her mobile ([protected]) but it was not reachable at that time to till now. I am very much upset and I feel that I am cheated. Kindly look in to the matter and take action against that fraud Men who cheated me.

I felt fraud in Personal loan approval and disbursement process in ICICI bank 1. I have been promised a ROI of 13.49% but i found in welcome letter of 15.24%which was dated 15th Sep 2014 and prior to that there was no confirmation given to me on the same. 2. Application was not filled with ROI and disbursement amount as i was said itis still under approval and will be communicated after approval, then they go tmy signatures, now it is a clear case of fraud. As it was not filled by me, and i only signed, i totally dismiss this theory by customer care a reason to find. I can prove this as application does not have my hand writing and it is a part of fraud-ants who have done it later. 3. Loan disbursement happened without my prior consent and my approval was not taken on ROI before disbursement. 4. My requirement was of only Rs.300, 000 but disbursed amount was Rs.4, 35, 000.Clearly indicates a wrong doing, even in this case there is no prior communication was given from ICICI Bank. 5. I was contacted by a lady called "MUSKAN" with an offer of 13.49%ROI offer saying my existing loan with Bajaj Fin will be taken as reference to balance transfer with 13.49% as ROI against 15.01% of Bajaj Finance. But not considered. 6. After i got disbursement, i have called up customer care which has informed me about ROI and was shocking. 7. After my complaint to customer care, i got call from the same lady called"MUSKAN", saying she would revert me after second EMI payment and get it corrected to 13.49%. I got call from 2 numbers in the name of "MUSKAN" [protected] (number busy) and [protected] (Now replying as wrong number).

Every month i used to pay my dues on time but last month i haven't received your bill on time but still according to my usage i paid my outstanding but there was balance was 2000 and now your bank has charged me interest. I called your toll free for waiver of those charges as i am ready to pay my actual usauge but your customer care team is not at all co-operative. Starting they were ready to take my request but then theu told can't take your request, You will have to mail on given id ( customer.[protected]@icicibank.com ) but i am not getting any response after sending a mail also. Pls look into this and resolve... Shailesh Yadav [protected] [protected]@gmail.com

I got a call from an agent named Mr. Iqrar Khan just now. He said that my number was listed as the alternate number for someone's bank account. This person whose bank account was mentioned was my colleague 10 months ago but he quit and moved to a different job (which I am not aware of). On mentioning this to Mr. Khan, he started yelling at me for some reason. I told him that even 6 months ago they called me and I had mentioned that I'm the wrong person to contact for this employee's credit lapse. He didn't listen to me and kept yelling. I then said that I'll put a harassment charge against him to which he obliged. I also asked for his manager's name but he cut the call. I then got a call from the same number and this time it was his 'manager' Mr. Amit. Mr. Amit yelled at me for 15 minutes non-stop saying "ARE YOU AND THIS PERSON WORKING IN THE SAME OFFICE OR NOT??". I refused to give him any information. He then accused me of being a partner of this person in doing the credit default and followed it by yelling at me again. I have never felt so harassed in my entire life before. I have no idea how to bring this complaint to ICICI because their complaint form on their website needs you to give an Account Number which I don't have. I received the call from this number: +[protected].

I have submitted one form of mba in IIM kolkata through the website of hughes communication. While submitting the form when ever i tried to submit the money through banks they give me error.later on i find out my money has deducted from the bank the 3 times i.e 6000 rupees, one transaction from yes bank and another two from icici bank. I have requested hughes communication to return the money of rupees 4000 .They have asked me to ask your bank for charge back option.I have asked the icici bank for charge back option .It is almost more than one month.I didn't back my money.when ever i called the customer care service they provide my different eta. Lasttime i called on 7th oct 2014 they said you will get the money in your account by 11th oct 2014. Today i called to know the status they said you will get the money with in 3weeks .

Hi, I ordered provogue watch from citrix pay merchant as a provogue, i paid the amount 299 using icici card, it shows the payment was successful, but my shipping is not yet started, actually 1 week is over, when i get the watch, please reach me at [protected]@hotmail.com Thanks & Regards Sarfaraz khan [protected]@hotmail.com

I have opened two Service requests for closure of FD accounts on 10 Oct and it was told to me that they will get closed in one business day. These FD's should have been closed automatically on there maturity date(5 Aug, 2014 and 4 Oct, 2014) but didn't. Reason told to me was due to conversion of resident a/c to NRO a/c. It was not told to me when i get his a/c converted to NRO. 6 Business days have been passed and the service requests are not closed yet. I am calling everyday to customer care and everytime i am being told that they will be closed in 1 more day but didn't. Now they are saying it is pending at branch and they can't do anything. My FD shows the balance as 0 and the amount was not credited back to my a/c yet. I didn't expect this kind of service from ICICI bank and its customer care. Customer care is the only contact that we people have and they should own the responsibility to solve every kind of issue. They can't simply say that as its pending on branch they can't do anything.

I have opened two service requests for closure of FD accounts on 10 Oct and it was told to me that they will get closed in one business day. These FD's should have been closed automatically on there maturity date(5 Aug, 2014 and 4 Oct, 2014) but didn't. Reason told to me was due to conversion of resident a/c to NRO a/c. It was not told to me when i get his a/c converted to NRO. 6 Business days have been passed and the service requests are not closed yet. I am calling everyday to customer care and everytime i am being told that they will be closed in 1 more day but didn't. Now they are saying it is pending at branch and they can't do anything. As customer care is the only contact that i have and i can't come INDIA only to visit the branch and check the reason. I didn't expect this kind of service from ICICI bank and its customer care. Customer care is the only contact that we people have and they should own the responsibility to solve every kind of issue. They can't simply say that as its pending on branch they can't do anything.

Dear sir I am N.babu a customer of icici bank visited for withdrawal AXIS ATM 10. 09-2014 TIME: 09:25:26. AM axis atm ID SPAW3927 Rs.10, 000/- from 109, Huda Market, Ballabgarh, Faridabad Sector 3, Faridabad- 121004, Haryana Near Muthoot Finance Private Limited AXIS ATM on 10.09.2014 & I completed all transaction for withdraw but money not received TRANSECTION respite ALSO and Rs.10, 000/- has been deducted from my account. I AM complaint icici bank customer car executive they said that the money will be transferred to Your A/c in 7 Working Days, but till now i have not received money request you to kindly arrange to get back Rs.10, 000/- Name N.babu my ICICI a/c no:[protected] My mobile no:[protected] Mail ID: [protected]@gmail.com transaction date[protected] 10. 09-2014 TIME: 09:25:26. AM axis atm ID SPAW3927 complaint vide Service Reference Number SR[protected], SR[protected].

Dear Sir, Am getting a call from ICICI bank Representative from Delhi Mobile no. +91 [protected] Yesterday 16.10.14 at Morning .Your representative was saying that i took a personal loan in 2006, Every time i said that i have not take any personal loan that tenure, This is bring to your knowledge that this will be harsh me and mental disturb and pressure from your side. Would requested you to cross verify, And also instructed you to do not call me again. Please acknowledge the same. Also send me the reply in next 7 days of time at my mail ID [protected]@gmail.com. Regards Deepak Malhotra +91 [protected]

Dear Sir, I got a call from you (ICICI BANK [protected]) today 16.10.14 from at 4.10 PM .Your representative has told me about a security system scheme for (credit/debit) card and told me to purchase for 1299/- .But I denied at all and told him clearly that I do not want to buy your scheme.Your representative had replied that it would be deducted from my credit card and I have to pay it in next bill . It is very painful for me and I want to inform you that your representative had misbehaved with me. Please let me know about all this mess. Please contact me as soon as on [protected]. Again this is my humble request to you to look into the matter & do the needful. Thanks&Regards Anurag Singh [protected]

To, The Bnak Manager, ICICI Personal Loan Department. Sub: - Cancelation my personal loan ID No[protected] And loan amount 100000/- Sir, The above noted personal loan was taken by me through your agent Sh. Pooja (Sale Development Manager) Mob No- [protected], New Delhi. At the time of agents visit to me he has assured the following terms for the loan. 1. Personal loan can be availed @ 13%. 2. Processing fees is 0.25% and no another charge 3. Disbursement of Loan amount after[protected]. On dated 08-Oct-2014 the loan amount (Rs- 100000/-) transferred to my account. When I asked for the details of loan from customer care they provide the detail as follow:- 1. Loan amount sanctioned Rs.960000. 2. Processing fees 0.50% Rs. 5000 3. Interest for day Rs.2000. As neither bank nor Agent told me about 0.50% processing fees during the whole process and deducted from my sanctioned amount and amount transferred before 15-Oct-2014 for which interest deducted from sanctioned amount. Loan details :- 63381380 SHRABANI MONDAL[protected].75% DISBURSED 9/18/2014 PUNEET 9-Oct-14 RXBR PL[protected] SALARIED You are requested to please consider my application for loan cancellation. Thanking you. Yours faithfully Shrabani Mondal Mob No- [protected]/[protected] [protected]@rediffmail.com

Respected Sir, my credit card no. is [protected] . sir, i got bill of rs. 1261.8 as on 11/10/2013 in that bill you had put penalty of rs. 561.8 of earlier bill. but sir, earlier bill of rs.4068/ i got on 12/09/2014 and same day i have paid. so pl. remove panalty . i[censored] check my record than u will know that i m paying always in time. so, remove my charges. Sir, tale your courier that deliver bill at my home. They keep down at drop box thanking you, hitesh shah [protected]

REMINDER 2 Can I expect early reply as Diwali Gift. I was expecting this card before Diwali so that I can use the same but regret to inform due to your prompt service could not get the card in early Oct. 2014, even applying for it in Aug. 2014 With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: Bipin Sent: Thursday, October 09, 2014 3:34 PM To: 'ICICI Bank Customer Care' Cc: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com' Subject: FW: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE REMINDER 1 Can I expect prompt reply. With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: Bipin Sent: Monday, October 06, 2014 10:48 AM To: 'ICICI Bank Customer Care' Cc: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE Dear Ashok Thanks for your response after so much of follow-up by me. Now I am surprised to learn that you required some additional documents but you have not mentioned which documents. Further would like to add that all the required documents as per your mail appended below was handed over to your representative and asked him to get the confirmation from your office that all the submitted documents are in order which he did in front of me after collecting the documents. Any way kindly let me know what additional documents required by you and to collect the same please request your representative to contact me over my mobile number which you have already with you. I expect a very prompt response from you, which will be highly appreciated. With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com] Sent: Saturday, October 04, 2014 12:38 PM To: Bipin Subject: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE Dear Mr. Bipin, This with the reference to your e-mail dated September regards to your credit card Application no.[protected]. At the outset, we are extremely sorry for the delay in responding to your e-mail. We inform you that to process you application further we need additional documents, hence requesting you to confirm convenient date and time to collect the documents. We look forward to your co-operation in helping us serve you better. Sincerely, Ashok Kamble Customer Service Manager ICICI Bank Limited CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. From: ICICI BANK CREDIT CARDs [mailto:[protected]@loans.icicibank.com] Sent: Saturday, August 16, 2014 9:42 AM To: Bipin Subject: Congratulations! Your ICICI Bank Credit Card applied through Loans.ICICIBank.com is provisionally approved Dear Bipinchandra Kibe, Greetings from ICICI Bank! We are pleased to inform you that your application for the ICICI Bank Coral VISA Credit Card through Loans.ICICIBank.com has been provisionally approved. Your Application ID for future reference is [protected]. Please note that this is a provisional approval only and should not be construed as final approval for the ICICI Bank Coral VISA Credit Card. This approval is solely based on income and personal details declared by you in the application form and is subject to submission and verification of your income proof, Know Your Customer (KYC) and other required documents followed by your acceptance of the final terms and conditions as prescribed by ICICI Bank. What next? An ICICI Bank representative will contact you within 2 working days to collect documents for further processing of your Credit Card.In case you do not submit the documents required for processing your application in the next 45 days, your application shall be deemed cancelled. Your list of supporting documents Proof of Address House Electricity Bill (latest), Passport (copy), Telephone Bill (latest), Government organisation photo ID card, House Water Bill (latest), House Gas Bill (latest), Bank Pass Book, Postpaid Mobile Bill (latest), Bank Statement (last 3 months) Proof of Identity Passport (copy), Driving License (copy), Government organisation photo ID card, Bank Pass Book, PAN Card (copy), Voter ID Card Photograph 1 Recent Passport size colour photo Proof of Income Pay Slips (Last 2 months) & Salary Account bank statement (last 3 months) For any clarification or more information regarding this matter, please e-mail us at [protected]@loans.icicibank.com Thank you for using Loans.ICICIBank.com! Sincerely, ICICI Bank Credit Card team This is a system generated e-mail, please do not respond to it. Terms and conditions: The above provisional eligibility is arrived on the basis of details given by you in the website. The above eligibility cannot be treated as sanction of the ICICI Bank Coral VISA Credit Card 1. The provisional e-approval is based on income and personal details declared by you and is subject to submission and verification of your income, Know Your Customer (KYC) and other required documents followed by your acceptance of the final terms and conditions. 2. Issuance of Credit Card is subject to sole discretion of ICICI Bank. 3. This email should not be construed as giving rise to any binding obligation on the part of ICICI Bank to provide the financial assistance/s/ facilities mentioned unless you have submitted the duly completed application forms to ICICI Bank and have executed all other relevant facility documentation as required by ICICI Bank and, in a form and manner as may be required by ICICI Bank in connection with the Facilities (hereinafter referred to as the "Transaction Documents"). 4. The Transaction Documents may / will contain terms and in addition to or in modification of those set out in this email. 5. Notwithstanding anything stated elsewhere in this email or otherwise, the Facilities mentioned overleaf will be available solely at ICICI Bank's discretion and subject to compliance of all formalities and documentation as may be specified / required by ICICI Bank. The continuance of the Facilities is subject to cancellation and / or repayment to ICICI Bank on demand without assigning any reason for the same. 6. ICICI Bank shall be entitled to revoke the sanction of the Facilities, inter alia, in any of the following circumstances; a. in the sole judgment of ICICI Bank, any material fact has been cancelled and / or become subsequently known; b. any statement made by or on your behalf in your application or otherwise, is correct, incomplete or misleading, c. there is a default under or a breach of the terms and conditions of this email and other Transaction Documents, or any other facility offered by ICICI Bank to you / any of you; 7. ICICI Bank is entitled to add to, delete or modify all or any of the terms and conditions for the Facilities and/or the Standard Terms applicable to the Facilities. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank from time to time at www.icicibank.com.

Dear sir, on October 1st 2014 from my ICICI account (credit Card) a amount of 6, 999.0 rupees debited through online. The details shared by ICICI bank to fraudulent and without my permission they take this amount from my account .Who is given the details to fraudsters. Fraudsters hacked my account no. Credit card no. and mobile no. how they know my all details without bank help.They debited money from my account credit card. So kindly take complaint against this and please take immediate action. And they used my credit card purchased and send the useless stupid parcel as reward points gift through first flight courier without from address. All details attached below, please refund and revert back the amount to my account. Fraudster Mobile no: [protected] (call came to me as a icici bank they told for security reasons we blocking ur card) Merchant name debited: AKS solution. ref no.(74678444275514074429691) Merchant mail id : [protected]@gmx.com Bank : ICICI and Hosur Branch Account no. :[protected] Debited date : 01/10/2014 Debited time : 03:34 PM Debited Amount : 6, 999.0 Regards, Imran Base corporation limited, [protected]

I ordered a Provogue watches going by the Advertisement i received from my ICICI bank. Now the Provogue Tracking numbers- #13860495 and #[protected]is still showing processing where its been more than a week. All my emails to [protected]@provogue.com goes unresponded, No official helpline number of provogue works. I just don't get it. I did not order thinking of provogue. I ordered for the brand value of my bank. I don't get it why does a reputed bank like ICICI has to deal with a scam website shopping provogue. Please help me out of this situation. I have paid through my net banking for this transaction. I am very frustrated with this ...I don't think in future i will believe any offer through ICICI bank.

My brother made a transfer of amount INR 30000/- on[protected] from his ICICI account[protected] to my Kotak bank account through IMPS transfer and which is still not credited to Beneficiary account (my account with Kodak). We have called ICICI customer care and they are asking to wait for maximum 9 days for refund and also we checked with Kotak bank, they are saying that they could not locate the details. Now no one is taking responsibility for customer money.. I need file complaint against to ICICI and Kotak bank regarding IMPS - failure process and system. MY IMPS Transaction reference[protected].

Card no [protected] May, June, July, August 2014' remitted card dues through ATM using ICICI debit card on due date/ before billing date Collected late fees, in June two late fees in a month, 4 th and 7th Higher rate of interest collects many complaint s pending settlement V Chandrasekhara Pillai [protected] [protected]@ hotmail.com

Dear sir/mam, It is bring in your notice that I am using a credit card of ICICI bank Card no.[protected], which is issued on my name i.e. Anuj Shrivastava. From very first day I report the problem for non-receiving of details of bills. After regular follow SMS service has been started having information regarding bill payment & its amount & last date of payment & minimum amount payable. But the problem starts again from last 3 month, in September I paid late due to same problem. As the recovery department called me & ensure that the problem will resolve urgently but still not resolved. During last month bills I don’t have any information & which later on told by ICICI Bank Calling executive that total amount pending is Rs 5907. I told him problem which was persisting from long & he ensure that I will pay as soon as I got my bill details. But now I am getting phone calls again & again from ICICI BANK executive but still no one is available to resolve my problem & also they don’t bother about problem of mine ( Not getting any details ) all executives told me from this month that i will pay my dues after resolving issue & waving off the late charges which bank is imposing day by day. Kindly look into this matter & provide me details of last month, I am ready to pay from month starting my actual amount.