ICICI Bank Complaints & Reviews

On 30th October due to misguide and also it was my mistake wherein I disclosed OTP to defaulter who made a transaction of Rs.7999.00. I immediately refer this matter to ICICI Bank customer care executive who block my card immediately. I request them to hold the payment on which they told me that it is not possible because you had disclosed the OTP i.e. One Time Password. Further he told me that if merchant did'nt claim this amount within 48 hours, we can take your case for verification. Accordingly till 1st November that merchant did'nt claim this amount, I again requested them to please hold this payment, however they refused to do so. At last merchant claimed this amount on 6th November 2014. My question to Bank is when Bank was having almost 7 days in their hand why they did'nt hold this transaction on my request. My name is Atul Bendre, I am from Pune. My credit card number through which this transaction was made is [protected] of ICICI Bank Ltd. My cell number is [protected] and second number is [protected]. Now they are behind me to make the payment. Can I get justice. Thanks & regards, ATUL BENDRE PUNE

I have my salary account in ICICI bank Chennai. When i recently checked my account balance, I was shocked. They have deducted Rs.56(28.09*2) under ATMDEC CHG and Rs.112 under POSDEC CHG(28.09*4). Its ridiculous. Just because the ATM Machine doesn't have sufficient money and because of network failure, i lost my money. I need a clear explanation for this and i need my money back. Its not acceptable to lose Rs.169 when its not my fault. Kindly do the needful. Regards, Sujithra

There was a call on 15th of December 2014 about increasing my credit limit by 25000 to 75000 from ICICI representative. There was a detailed enquiry from an executive representative from ICICI about my card details along with my personal details. They also confirmed my age proof and address proof, but asked my expiry date. Since, they confirmed all the details, I believed it was not a bogus call. After a while, they gave another call about my reward points and they also mentioned about an offer which included Lotto shoes and Rayban sunglasses worth Rs 6999/- which will be delivered in 10 days. Since, I believed it was an authorised Executive of ICICI, I agreed for the deal and they mentioned that this offer should not be revealed to Amtec Engineers. They confirmed the transaction by asking me to send the card details along with OTP over the call. The amount 6, 999/- was also credited on the same day for Amtec Engineers. Hence, I passed the details after receiving an message from ICICI. After 10 days, I didn't receive any confirmation from ICICI or Amtec Engineers. On further investigation, I realised that it was a fraud call, hence a complaint has been raised. So please respond on what steps must been taken further ?

Dear Sir I have downloaded ICICI Bank Mobile App on my Mobile No and it has been downloaded successfully but an unknown account no has been linked instead of my account numbers. Please correct the same so that I can view my accounts only A Screen shot of the unknown account is enclosed herewith for your ready reference Regards RATNA RASTOGI [protected]

for getting good increase in my credit limit trying from 10/2014 onwards . Now also baseless issues are creating . Once I paid rupees 16000/= towards entire total due present and future as per customer care .Again this got one mail stating that around rupees 7000/= as due .And due date is 26/12/2014. Instead of OLD CARD ending with number 6001 and new duplicate card is 6019.Simple credit related problem is still going on again you are offering personnel loan.What answer you can get from me? Pin to pillar tried.result=0. .it is a lesson for you.

Hi, Account No.:[protected] Name: Haresh Ravjibhai Patel On December 21, 2014, I have tried to recharge my BSNL No: [protected] with 1000/- Rs on PAYTM site. The amount has been deducted from the above mentioned account, but the recharge was not done. Please see the attachments about the comlaint mail to PAYTM customer care.

I made prepaid mobile recharge through internet banking on 23.12.14.But still I did't get the recharge amount, that day I urgently needed the mobile recharge amount, I am suffered a lot because of this.please kindly see the irresponsibility.Their respective authority is not responding properly, they have to paid 10, 000/- for the inconvenience.

I am N.Brhma chary my credit card no[protected] platinum card, while paying the cr.bill amount Rs 3657/-for the month of December 2014, there was over writing on the date[protected], it was sent back to me, subsquently, I sent one more cheque for the same amount Rs 3657/-on 12th December 2014.but there you imposed total amount Rs 978/- as late payment, interest, service charges etc for the bill payable for 2nd January2015, It is my clerical mistake that I committed for the the first time, Please pordon me and reverse the total fine of Rs 978/-, This mistake for the first and last time by me Sir/Madam, Thanks

On 21st of December I went to a ICICI bank Atm (Delhi Sheikh Sarai), tried to take out cash from it however the machine got stuck on the language option, I stood there for 5 min nothing happened, There was no guard there so that I could ask for help.I also pressed the exit button still nothing happened, went to another atm machine & cashed out, by the time I was taking out cash somebody already took out money from my accnt 10k..I want my money back, if the machine is stuck for 5min, the screen should automatically go blank or some restart button should be provided..How can a bank be so careless..There was no guard outside, more than one person were there inside. I have a account with HDFC bank

I Rajesh Kumar, recently purchased a ICICI bank Coral Credit card from ICICI bank via one of the bank representative and the bank representative didn't inform or communicate me about the joining fee for purchasing the card. When i received my first credit card statement of the credit card, a joining fee of amount one thousand rupees (1, 000/-) was billed with Service tax along with the transactions that was done. When i gave a call to the customer care regarding this, the feedback or response was very bad from the bank representatives where the representatives were keep on transferrring the call to one or the other. At this point of time, i totally got frustrated and asked one of the representative to cancel my credit card by waiving off the Joining fee and call me back or send me a mail regarding the total outstanding amount that has to be paid from me. After this incident i didn't get any call or mail from the bank regarding the card outstanding. Now i have sent out a mail to the bank to provide me the outstanding detail information about the card and also requested them to cancel the card purchased.

Myself Hemonta Dutta, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without any prior information. ICICI bank is simply debiting amount from my account . I have no information from ICICI. No call, no mail and no message. It is very very very interesting that where ever I withdraw by ATM, one message is send to my registered mobile No [protected]. But in this transaction, I did not received any simple message . Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e. "Levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

I got multiple calls from number +[protected] and +[protected] claiming they were from icici bank. They also asked for credit card details and said my 7500 points were getting expired so they would be sending gifts from deal4u and also they will credit some amount to my credit card. They have deducted 6999 from my credit card.

ICICI Bank India. I am writing this email in the reference of one of the transaction which was made by us (De Renaissance Hotel) on behalf of one of our employee (Mr. Prasenjit Majumder contact number +234-[protected]). Mr. Prasenjit is a permanent employee of this hotel and working currently as an Executive chef. On the date of 16th December, 2014 we have transferred 1000 USD from our hotel’s First Bank Account # [protected] from Nigeria to his wife ICICI account (Name Sonali Majumder contact number +91-[protected], Account Number[protected] Kalyani Branch (Branch code 0421), Kolkata in India for his family expense. Now after 5 days when Mr. Prasenjit tried to investigate with the ICICI bank, India whether the money has been credited to India in his wife’s bank account or not? ICICI bank sent a text to Mr. Prasenjit wife’s that ICICI bank is expecting foreign fund transfer so you should come to the ICICI bank branch with related documents. Now the very next day Prasenjit’s wife visited to the bank and the bank people said funds will be credited in her account within 2-3 days. After waiting now the ICICI bank is saying that this fund is not for family expenditure and could not be credit to her account and how the Mrs. Sonali Majumder is related to the Hotel account? To clarify this issue Mrs. Majumder went along with all his husband documents like offer letter of the employee (Mr. Prasenjit Majumder), passport and the copy of visa but in between bank called her on her phone and said she should not come to the bank, so she returned back to the home. This is very clear that the money has reached to the ICICI bank and then why it’s not credited to the beneficiary account. I would like to request you people to look into this issue. It’s a matter o[censored]rgency and someone’s family bread and butter is depending on this, being a repotate bank you should help your customer instead of bothering and giving excuse with different reasons. We have attached the transfer document and the emails description which we have received from our correspondence bank for your reference.

hello sir i am regular customer of yours icici bank rani pali (rajasthan) since 1992 (when not merged in rajasthan bank) i want to say that i want to link my a/c with aadhar which is neecessary for take subsies but for rani branch is not support including B.M & SALES executive miss SALONI they alway use abusing word they are not accepting my aadhar card which is approved the B.M and one other staff (saloni) is not ready to link my a/c with aadhar so i want immediate action for link my a/c with aadhar . it you can't do this i will close my a/c from your branch which is not a good thing for your bank reputation thank you sir

Hi, I had requested earlier to icici bank executive to stop my credit card service. Now i got a statement from bank that my card has been activated to 2015 as well with charges levied as well. I do not want want any service. Why should i pay from something for which i have requested to get it stopped. regards, Nitin Sharma mob: [protected]

Dear Sir/Madam, I went to ICICI Bank, Choubey Colony, Raipur Branch for opening a PPF Account on 11/10/2014. There I met with Mr. Vaibhav, an ICICI employee working there. As I didn't come with my cheque book of ICICI account, he told me about another Zero Balance Account, where no charges will be deducted on having a zero balance. In return, a PPF Account will be linked with this account with monthly deposit of Rs. 1, 500. On his guidance and assurance, I agreed to open another account. He immediately provided me the New Account Welcome Kit with Savings Account no.[protected] and Customer ID[protected], and in return taken Rs.20, 000 in cash from me for opening the account. He told that I can withdraw the whole amount leaving Rs. 1, 500 for the PPF Account behind, once the account is activated. In addition, he had also taken a Rs. 1, 500 cheque for the opening of PPF account. The account was activated in a week, and I had linked it with my previous ICICI account[protected] on internet banking. I also done fund transfer of Rs. 18, 000 from the new account. But the PPF account was not linked by that time. I reminded Mr. Vaibhav about this occasionally. Yesterday only, while checking the account balance of the new account, I came through that Rs. 280.90 has been deducted as MABChgs-Nov14+STax 30.9, which refers to minimum account balance charges. I immediately informed this to Mr. Vaibhav, who said that he will do the needful immediately. But, till now I have not been updated about this issue. Moreover, my PPF account too has not been activated and linked till now. My request is kindly let me know whether my new account as mentioned earlier is zero balance or not. If yes, then please return the MAB Charges to that account, link a PPF account with that and inform me about this. If no, then also inform me so that I will close my new account and will open PPF account with some other bank. Thanks and Regards Virendra Kumar Pal M-[protected] Raipur, Chhattisgarh

I have an ICICI Bank Salary Account since 2006 and due to my job, I travelled to US. Whenever I try to make a transaction using the ICICI Bank website, it requests OTP and when I called customer service to notify that I am no longer able to receive SMS on my registered mobile number, they say they can't helpand that they are unable to update my mobile number through online/phone as I have to visit one of the branches in India. How is it feasible to visit branch in India to update my contact details. I wonder why ICIC Bank still lives in stone age while the other banks have reached for the skies with their advanced systems.

I have an old India-based mobile number registered with ICICI Bank; however, I have stopped using that mobile number. Now, I am out of India and am not able to perform any transactions on ICICI bank website as it keeps sending my OTP to the de-activated mobile number. The issue is I have a regular salary account so I won't get the OTP via email. Being out of India, I cannot visit any branch personally to get the mobile number updated in the bank's systems. Please help me raise this concern and I hope ICICI bank becomes more sensitive towards customer service and sensible to understand such genuine issues.

I am ex employee emp no 283646 my last working day was 30th October and haven't received my relieving letter as it was told it will be received after final clearance but it has still not been received am facing problems while applying any where else and could not log in in alumni site of the bank for ex employees .

As on 12Dec2014 by oversight or say by mistake have done Rs7000/- transfer to my old ICICI savings account(Which was closed in March 2014, also the new ICICIbank savings account was updated to Sharekhan portal).Leter on when i realised that the amount is not credited to either of my account i did write as well as made calls to customer care numbers.ICICI bank customer care said there is no such transaction to the account and the person has no assess to see the closed account.Also clarified that no such transaction has happened with the old ICICI account.The same i explained to Sharekhan customer care and they said we need the account closer official email/letter so that they can communicate to ICICI bank.I do stay in remote place.More ever the account is closed on 18th march 2014 so no question that i will do banking with the closed account.So over all the amount is laying nighter with ICIC bank nor with Sharekhan ! My Rs7000/- is tossed inbetween since 12the DEC 2014 !Now i do have to pay credit card due and the charges due to non payment of minimum balance !
As i did enquire the money lies with Sharekhan pooled account and they are not returning for reson best known to then.
Kindly, return my Rs7000/- in timely manner without any delay.Hope this complaint will return my 7000Rs