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ICICI Bank Complaints & Reviews

3.3
Updated: Oct 19, 2025
Complaints 23723
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ICICI Bank reviews & complaints page 937

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R
rachnaj
from Delhi, Delhi
Aug 24, 2014
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Address: New Delhi, Delhi

ICICI Direct is a fraud company. People are so bad - they lie and cheat to take money from customers. Persons- Kapoor Singh, Vishal RamKrishnen, COO, Amreen Shaikh- All are involved. They have misused- withrawn my hard earned money from my a/c without my knowledge -as a fees for ICICI DIRECT classes. Without my signoff on any papers they have taken my money and not refunding to my a/c back. People should not rely on ICICI DIRECT. Such a pathetic experience i have
Aug 14, 2020
Complaint marked as Resolved 
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    Suman2014
    from Kolkata, West Bengal
    Aug 23, 2014
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    Address: New Delhi, Delhi

    Hi,
    I own a credit card account of icici bank since last 16 years.Recently I have been charged late fee for my payments. Even though i made my cheque payment 3 days before due date. When i talked to the executive he suggested that the payment should be made 5 days before the due date. i agree to the suggestion, however I believe the earlier charged payment should be reversed, as I had made payments on time. Its just the cheque didn't clear on time.
    I am a retired lady and request yiu to please waiver the late payment fee.

    Card no. [protected]
    Mobile no. [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Madam,

    We are sorry to hear about it. We have made a note of your contact number. Our official will get back to you and assist.

    Regards,
    ICICI Bank Customer Service Team
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      Manohar Parab
      from Mumbai, Maharashtra
      Aug 23, 2014
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      Address: Mumbai City, Maharashtra

      Dear Sir my name is Manohar Parab, I Received Call from ICICI Bank Delhi Head office Regading Personal Loan, i have given a Document Along with 10, 000/- Premium Cheque in the name of Prudential Patner on month of April' 14 After that Puja Singh From ICICI Delhi office told me your Loan is sansion and transfer the Amount within 8 Days, But i have not Received Loan Amount as on date, I calling to Puja Singh But Phone number is Busy, any budy Picked he telling he is not in office, i am Licening from Last Five Month, i am not Receiveing any call from Puja Singh I calling to Puja Singh on Following No. [protected] This Type of Service Giveing ICICI Bank, pl. give us Solution, or Return my Rs. 10, 000/- to us Regards Manohar Mumbai Mobile : [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Parab,

      We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
      We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        PAVITHRAN B
        from Delhi, Delhi
        Aug 23, 2014
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        Address: Kasaragod, Kerala

        My name is pavithran b, ayyappa nilayam, ananngoor, kasaragod kerala 671121, i am the sb account holder of icici having no.[protected] mob. [protected] email [protected]@gmail.com
        This is my 15th or 20th mail to your different site
        Unfortunately no reply recieved till now.
        I have withdrawn rs. 3000 on 29/07/2014 at canara bank atm, naimarmoola, central university atm counter, i got only rs.500 (2500 shortage)record no 8454 and i took mini statement record no 8455 in the statement it was 3000 again i withdrawn rs 1000 record no 8456 i got only rs 200(800 shortage ) total 3300 shortage, again i took mini statement record no 8457 it was 1000 withdrawal, next day i met icici bank kasaragod and filed a complaint, after a week i approached the bank i got no satisfactory answer. So i humbly request you to do the needful and reverse the shortage amount.

        Thanking you
        Aug 14, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Mr. Ayyappa,

        We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
        We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          g karuppiah
          from Chennai, Tamil Nadu
          Aug 22, 2014
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          Address: Chennai, Tamil Nadu

          My saving account no is[protected] with egmore branch statement for myaccount not recd for the past two quarter i am not awaring the balance amount as well as transcation also not aware it is requested that statement for saving account may be forwarded frequently still my account transcation is stll alive kindly do the needful regards
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Sir,

          We regret the inconvenience caused. We have made a note of your account details. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            SJ2014
            from Kolkata, West Bengal
            Aug 21, 2014
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            Address: Kolkata, West Bengal

            Sujata jain
            A/c no[protected]
            Icici bank
            Sodepore

            Please check and let me know whether the charges charged as mabchgs is genuine or charged as per you will, the heights of charges charged is in the month of july.
            I am a widow, and this pension is my only source of living but it does not make any sense to you, your priority is to charge as per your will.

            So please let me know whether it is genuine or not, if not then please return back my money.
            Aug 14, 2020
            Complaint marked as Resolved 
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              smshah
              from Bhopal, Madhya Pradesh
              Aug 21, 2014
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              Address: Bangalore, Karnataka

              ICICI can send notices & file case in the court for delayed or non-payment on credit cards, but cannot send persons to the house & office & harass & threaten us.Since past few months ICICI personnel in Bangalore have been going to my house & intimidating & harassing my wife & other inmates though they were told to go to my office. Today 3 persons Mr Rajesh, Mr Pradip & Mr Vinay ( mob No. [protected] ) had come to my office & though i spoke to them politely for sometime explaining the problems the company was facing as dues from some customers had not come & company was in a financial crunch, they did not want to listen & threatened me & my family with dire consequences if i did not pay up. They cannot use coercive methods like this. They say they are not bothered about any police complaint as they claim all the top police are in their pockets. If such is the case, we cant even make a police complaint. ICICI had earlier on a few occassions been warned by Bombay High Court as well as The Supreme Court against using coercive methods & against sending goondas & against sending any persons to go & harass or intimidate & threaten clients. Hence, i request you to please use your good offices to speak to someone seniour at ICICI immediately as these peaople have threatened to come to my house tomorrow itself & do harm to me & my family members. Request for an URGENT RESPONSE & HELP...S.M.SHAH.
              Aug 14, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Shah,

              We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '202888' in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                S
                shubham.sh.07
                from Delhi, Delhi
                Aug 21, 2014
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                Address: Chennai, Tamil Nadu

                I have opted Card Protection Facility in end of May worth Rs 1399/-, in which Phone Banking Officer told me that I'll get Rs 1000/- gift voucher in this also of Raymonds and rest Rs 399/- is the basic fee of protection. But till now I didn't got any gift voucher. I have submitted the complaint to their Service Head also but no action was taken. Complaint No. :- SR[protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Sir,

                We have made a note of your service reference number. Our official will get in touch with you to address your concern.

                Regards,
                ICICI Bank Customer Service Team
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                  RebelforJustice
                  from Mumbai, Maharashtra
                  Aug 21, 2014
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                  Address: Mumbai City, Maharashtra

                  I was offered a free CORAL credit card by an ill informed ICICI bank representative. I have reported the matter to the call centre and they said they would reverse the charges, but they did not do so . After 1 month when i called them, they said that they are not able to cancel the charges. What a fraud bank this is, making customer pay for representatives mistake. I have written a complaint to the senior management and hopefully should be resolved.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Sir,

                  We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '202887' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    venky108
                    Aug 21, 2014
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                    Resolved

                    Dear Sir


                    I remitted money from Riyadh through Tahweel Al Rajhi on 9th August'2014 to my Central Bank of India Account, Kodambakkam, Chennai 24 with IFSC Code: CBIN0280875.


                    The unique reference number was PON/[protected]/722. This transaction was returned by ICICI Bank stating that IFSC code does not match with the account number.


                    I have lost around SAR 400 for no fault of mine.


                    I have done similar transactions to the account earlier and it was successful.


                    Please do the needful


                    Regards


                    S.S.Venkata Subramanian
                    Mobile:[protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Subramanian,

                    We regret the inconvenience caused. We have made a note of your contact details. Our official will get back to you and assist.

                    Regards,
                    ICICI Bank Customer Service Team
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                      animitra roy
                      Aug 20, 2014
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                      Address: Kolkata, West Bengal

                      Hi, My account is[protected] and cust. id is[protected]. It was my salary account and is left idle for some time. I got bank statement to my mail stating that smab charges have been deducted. It shows that cjarge description as 'SMAB Chgs-Mar14+Stax 43.26' and an amount of Rs.393.26 has been deducted for many monthes. Kindly look into the matter and refund my money. My no.- [protected] and email - animitra.[protected]@gmail.com Thanks and regards, Animitra Roy
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Ms. Roy,

                      We are sorry for the inconvenience caused. We have noted your contact details.
                      Our official will get in touch with you and address your concerns.

                      Regards,
                      ICICI Bank Customer Service Team
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                        nishtha123
                        from Mohali, Punjab
                        Aug 20, 2014
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                        Address: New Delhi, Delhi

                        Today i have seen the credit information report in which i came to know that there are two credit cards vide card no [protected] and [protected] running on my name. I can not understand that i have never ever taken the credit card from any of the banks. Icici bank is the bank who is strong in kyc guidelines. I want to know that why the cards are on my name when i have never taken this. For your assistance, please check the same with below mentioned details
                        Name rajesh kumar
                        Dob 01 mar 1981


                        I want the bank update the data urgently as it is distyoing my cir .
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Madam (nishtha123),

                        We regret any inconvenience that you have faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '198266' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Sksharma5587
                          from Pune, Maharashtra
                          Aug 20, 2014
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                          Address: Shimla, Himachal Pradesh

                          ICICI Bank is really very very fast to deduct unwanted charges from saving account. RBI has to take action on this. How can they charge without our request. What is debit card swapping during insufficient balance? We have full right to keep account zero any time. That does not mean bank can charge for if swap debit or credit card WHEN BALANCE IS LOW. Normally Online firms/companies charge debit or credit card without intimation or may be unauthorised use of card. Specially international websites. They save card data and charge any time. I suffered same issue that raised here already. ICICI Bank charge my account of Rs.28.09 by 9 times on[protected]. Total deducted amount is Rs.252.81/- My Question is to ICICI Bank, Why you are charging that unnecessary thing? It is not cheque/check. It's card It may be accidently. What wrong there? Have you made it your income source? Do you know money is hard for everyone. I would suggest you that kindly lease reverse the amount otherwise serious action will be taken on this. Guys, if your did not get your fund back then we have to take it serious and by together we have to take action in this. We will intimate RBI on this regards as well. Hope Guys! you will come to with me and will initiate a step on this matter. JAGO GRAHAK JAGO!
                          +1 photos
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Sharma,

                          We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '198690' in the subject line.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hello,

                          I have mailed the complaint again. I have sent the request on 20th August but never get reply now till. I have forwarded again. ICICI Bank IVR system is very worst. They are saying we are No.1 bank. How this is your customer care service.? Your IVR Does not work on smart phone. We have invest too much money on smart phone but Your IVR does not work on this phone. Very strange? Many other bank IVR is working fine.
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                            prateek3787
                            from Noida, Uttar Pradesh
                            Aug 20, 2014
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                            Resolved

                            Address: Gautam Buddh Nagar, Uttar Pradesh

                            On 18th August 2014, I went to shopprix mall Noida, to debit 1000 Rs from my SBI account ATM from ICICI bank ATM situated in Shopprix mall just next to ICICI bank. I went inside and withdrawn 1000 rs from the ATM and came outside safely after exiting my transaction details and keeping my card in safe with me. And just after 10 mins after I came out, I got another message, for another 10 k withdrawal from the same SBI account ATM from which I withdrawed 1000 Rs. I was shocked, my atm was with me, how can this happen and then when I saw my statement online, there were two transactions.:: 1. My trasanction for Rs 1000 from ATM machine number S1CPB009, that was correct. 2. Another fraud transaction for 10000 (10 k) Rs from another machine in the same place with machine number S1AN2502. the time for this incident was around 9:00 pm to 9 30 pm. I am really shocked that, when my ATM card is with me, how can the money got dispensed from some other machine with my account. Really Shocking. This was really unacceptable to me, I rushed to the ICICI bank in Shopprix mall the very next day and met the concerned person MR. Anshuman and I told him all about this. They were really not bothered about this mishappening and just gave a damn for what i explained to them. They just said that we cant do anything because the account from which the money for debited was of SBI not of ICICI. But i told them, that the ATM machine from which all this fraud happened belongs to ICICI only and I asked for the CCTV footage to go into the details. They merely denied and blamed me on the top of that for not doing the proper transaction. I then rushed to the police station and filed a FIR against this incident and the police man came with me to ICICI bank to report this incident. The same person MR Anshuman came and argued with me again for the same thing again and was not ready to give a receiving on the FIR to further investigate the issue with the CCTV footage. Then being forced with the police, he gave us the receiving and told me that he will arrange the CCTV footage, but at the same time he told me that nothing will happen even after that and I wont get my money back. Let's see how prompt the ICICI bank will reply to this fraud case. But now, to me, its not about money, its about the FRAUD that ICICI bank is doing to customers.I don't know why these banks give this type of treatment to the customers . I want this message to be taken till the Higher management and i will make sure that I will know the details of how this fraud transaction happened to me. I would really appreciate, if some one can help me regarding this forgery.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Sir,

                            We are sorry to hear about it. We request you to write to [protected]@icicibank.com with your contact number. Our official will assist you. Refer '197919' in the subject line.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Debjani2207
                              from Kolkata, West Bengal
                              Aug 20, 2014
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                              Resolved

                              Address: Howrah, West Bengal

                              Sir,
                              The following is the particulars of ICICI bond Oct 98 ( Money multiplier bond - 1098-MMB- THREE).
                              1) Distinctive no:[protected]
                              2) Date of allotment 1.12.1998
                              3) Date of redemption : 1.5.2023.
                              4) Face value per Bond: 1, 00, 000
                              5) Issue price: 4000/-
                              6) Bondholder No. 4536-270, Certificate No. 3544

                              Kindly inform about the present status of the bond. Whether it is in force or prematurely closed, as we get letters from some brokers for pre mature purchase by them.

                              Krishna Dutta
                              Achintya Kumar Dutta
                              Kindly communicate in following e- mail ID;
                              [protected]@gmail.com, Contact no: [protected].
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                aditya.sharma1208
                                from Delhi, Delhi
                                Aug 19, 2014
                                Resolved
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                                Resolved

                                Address: Gautam Buddh Nagar, Uttar Pradesh

                                I went to ICICI bank brach office at sector53 noida to apply for a credit card. i was told by the represntative that the joining fees for the card will be 500 rs and now the joning fees has changed to 1000. I want to know why was i given wrong information. I am not going to pay the bill until this is resolved.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                ICICI is a fraud bank. I have faced the same situation
                                Dear Mr. Sharma,

                                We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '198790' in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Rajkishor6722
                                  from Moradabad, Uttar Pradesh
                                  Aug 19, 2014
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                                  Address: Udaipur, Rajasthan

                                  I did not make any transaction by my credit card on any online site but suddenly i got the msg that i have make a transaction on mavshak. I have log the compliant for the same but i got the msg that this trsnsection has been done by me I am a customer of icici from last 5 years. I am going to close my saving a/c &block your credit card. This is not For transaction of 250 Rs but its refect the intergrity towards customer Regards Raj Kishor +91-[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Kishor,

                                  We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                                  We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    piyush.230
                                    from Srinagar, Jammu and Kashmir
                                    Aug 19, 2014
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                                    Address: Ranchi, Jharkhand

                                    Dear Sir/ Maam, I am Piyush Kumar Yadav, having a saving account in your bank at Main Road Ranchi branch, Ranchi Jharkhand. My account no. is[protected]. My friends deposited 2000rs on 19th August 2014. You have deducted ANW-Charge 150-00 S-Tax :18.54 from my account. please clerify this & reply me. please reverse my money as soon as possible. Piyush Kumar Yadav [protected] piyush.[protected]@gmail.com
                                    +1 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Yadav,

                                    We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                                    We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      rama_chand
                                      from Mohali, Punjab
                                      Aug 19, 2014
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                                      Resolved

                                      Address: New Delhi, Delhi

                                      This is regarding the above mentioned loan account which i was very much unsatisfied by service and commitment, at the time of signing & collecting the cheques on 29th July i was committed by your ICICI executive(Ms Mausmi contact no.[protected]) over telephonic conversation EMI Rs.7031/- and the EMI starting date 05th Sep 2014 then why the EMI deducted on 16th August when it was already decided by your officer. So i am requesting your good office to reverse the EMI amount to my account and debit the same from 5th September onwards because through this personal loan i have issued payment through cheque and which will be bounce due insufficient balance in my account, pls consider and resolve the matter at the earliest it will be highly appriciable
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Mr. Chand,

                                      We regret the inconvenience caused. Please write to [protected]@icicibank with your contact details. Our official will contact you and assist. Kindly refer '193973' in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Sahaya Vasanth S
                                        from Ernakulam, Kerala
                                        Aug 19, 2014
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                                        Atm machine complaint

                                        Address: Tiruchirappalli, Tamil Nadu

                                        Im a customer of icici bank, last two days im having issue in withdrawl the money from the atm, because in my area there is your atm service provided.I was disappointed from your side because of your machine.Swipe problem i will entered more than 20 times its not accepted.State:tamilnadu, city:trichy, branch:karumandapam...Atm id:sacw8366, atm add:sampanthamoorthy.Please request my responce for interrupted service from prestigious bank.Thanks....
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