ICICI Bank Complaints & Reviews

I tried to book a flight ticket on make my trip.com on 10 th aug 2014 using icici debit card .while booking pant was processed however booking was not confirmed..it was for 18287 i immediatwly called make my trip n also icici Make my trip confirmed money will be credited in 72Hrs ..hoWever till date as Per icici Its not ..bOth of them are making me run from one perSoN to other no money is refunded i just want my money Icici is of no Help at all Complaint no with icici Is SR[protected] Ref no wiTh Make My trip :NN[protected]

Suddenly I had received a call from a gentleman of delhi on 223rd august and told calling from visa dept and they had selected me a vip customer after seeing good payment records and oeffered me a all time discount card of 20%on every purchase with some lotto shoes and rs 9000 gift coupon, his name was jatin balia of delhi shoppinggyan 326sec 5dwarka nd-110075phno [protected] he did not give his address but i gathered it from theirgarbage packrt they sent me. what they did, they gave every details of my credit card for taking me in to their confidence and they crated a paasword, and the no came to my mobile i told them the no beacause i thought they truly called me from visa dept on 23 rd they took of RS7881 AFTER THAT THEY TOOK RS 8886, FOR 8886 they gave me a fake packet through dtdc courier and for 7881 they gave me a nowhich they told aer no 75134834235514097316137 throgh this no they had sent RS 7881 to my icici creditcard account but nothing happened till 2 day, they are fraud and now they usually received my phone, my name jayanta bhattacharya credit card no [protected] icici master credit card

Dear sir, myself RAJESH TEWARI holder of savings acc no[protected]priviledge a/c) in ICICI bank nerul sector 23 branch.also my wife mrs TASLIM RAJESH TEWARI is also holder of seperate savings ac no[protected]priviledge ac).I have serious grievances against ICICI bank nerul branch and present branch manager Mrs Meenakshi S Thanu.the above mentioned branch manager is very unpolite, unhelpfull & also she is instrumental in alleging false allegations against me.let me explain entire issue step by step which is as follows.
On 26/8/2014 my wife mrs TASLIM R TEWARI had applied for a gold loan vide facility application no 3392084 to mortgage her gold jewellary for amount Rs 485065/-.The concerned bank representative assured us that this money will be credited to my wifes account in 02 hours somewhere around 1330hrs sameday, however we were kept waiting till 1730 hrs.then we were told due to some technical reason the amount will be transfered surely by 1030 hrs next day ie on 27/08/2014.
Next day my wife called on the mobile of branch manager mrs meenakshi s thanu mobile to which she rudely replied and said bank will contact in next 2 hours.shortly some bank representative called on my wife mobile and told her that gold loan is not approved.my wife was taken back and asked for reason for not approval of loan which was solely based on mortgaging of her gold jewellary to which it was told to my wife that her husband that is myself is in frauds list for some personal loan default in 2007.Then i went to bank and demanded for necessary proof regarding fraud allegation.initially the bank was reluctant to share any proof.however on my continous insistance they gave me hard copies which reflect somebody named rajesh rajesh with date of birth 05 jul 1982.
here it is important to note tat my name is rajesh tewari and my date of birth is 25 may 1964.I have never taken any personal loan or any kind of loan from ICICI bank till todate.although i have paid emis of my home loan of GE money, DHFL through this bank in time.both loans are completed as of today.also currently i have a home loan from IDBI bank whose emis are paid regularly through this bank without any default.my credit history is very strong and my CIBIL score is very good otherwise i cannot get any home loan.my cibil score can be verified by my PAN NO AEVPT2829P.Therefore the aforementioned documents shared byICICI bank reflecting my part name in alleged fraud list are completely false and bogus and are with malafide intent by somebody to damage my reputation.I contest the false allegation.
Due to unprofessional behaviour in front of many other customers present at that point of time it was told by this bank staff to my wife that iam in frad list and hence gold loan cannot be given to her.not only bank tarnished my image and reputation but also de to thier initial commitment and approval i had further commited to another party for giving money in time.but due to such unprofessional behaviour from ICICI BANK i had to bear emotional, credibility and financial loss.I contest ICICI bank claim that iam in default list.I need justice and compensation for the trauma and harrasment i have gone through this entire episode.This amounts to deficiency in service by the bank.
My details are
RAJESH TEWARI
A/C[protected]
NERUL SEC 23 branch
PAN:AEVPT2829P
MOB:[protected]
ADD:701 B WING
OM SIDDHI TOWER
SECTOR 27
NERUL EAST
NAVI MUMBAI
400706

email:[protected]@yahoo.com

THANKS AND BEST REGARDS
RAJESH TEWARI

Hi, This is to inform your goodselves that we are getting wrong calls from chennai stating that you people have to pay the credit card loan amount due, when there is no credit card from the bank how can we get a call asking to pay for credit card loan for a card no. [protected], which does not exist at all.

Hello sir, I had taken education loan from bank of rajasthan in 2010 and in 2011 rajasthan bank merge into ICICI bank. Now my education is done and EMI should be start from may, but i'm not getting updated emi schedule for my loan from bank, i discuss with bank employee many time but since last 3 months they are saying we are processing your case. But i'm not getting any update from their side. Due to this interest on my loan account is continuously increasing. And if i have to pay last 3 month EMI in one time it is not possible for me. Please help me out in my case. Detail of my loan is as follows My Name :- Gourav Gupta Old loan a/c no (BOR) :- R1BHP[protected] new Loan a/c no. (ICICI) :- L1BHP[protected] Thanks

Through this Forum, I wish to write to ICICI Bank about the inefficient working of the Bank staff and the malpractices followed by ICICI Recovery agents for collection of dues.


Dear Customer Care Team,


With great Agony, I wish to inform you that your Team of collection officers are not following the RBI regulations and have been harassing me for the past 1 Year for no fault of mine.


To give you a background of my case, I had a credit Card # [protected] from ICICI on which there were some accumulated dues and because of my financial position not being good, I had entered into a settlement with the Bank on 26th November 2012 for a Full & Final settlement amount of Rs.15000/-. The said amount was to be paid in 3 instalments of Rs.5000/- each and the reference number of the letter I received
from the Bank is CC/1211/0006375 dated 26th November 2012.


As indicated in the letter, I made 3 cash payments of 5000/-each at your Sushant Lok Branch and also updated the collection Manager, Ms.Ritika Gupta regarding the same from time to time. (I have all the SMS
conversation details and email communications with me).After settling the said amount, when I asked for the No Dues Certificate, I was told that after 30days, I can walk into any of the ICICI Branch And get the same. However, to my shock, I was dissapoined each time and was told to contact the collection Manager. When I called up the collection Manager, I got a response that I can contact the customer care and request for the No dues Certificate and that the Customer care would e-mail it to me.


I Contacted Customer care and they agreed that they had received the 3 instalments and said that they cannot help me with No due certificate but only the Branch can help me. Since I was happy to get the
confirmation from customer care about the receipt of money, I did not bother much about the delay but kept trying at the Bank Branches and tried calling upthe Collection Manager. Now, Ritika Gupta had stopped taking my calls and the number was also indicated as incorrect number. Apparently, her number had changed. However, I did e-mail her but there was no response. I also e-mailed Customer care but got no response. Since I was not well in the midst, I stopped my follow up thinking that anyways the customer care had confirmed that my dues have been received.

However, suddenly i started receiving credit card statements which showed amount outstanding and I was really shocked and I also started receiving calls for collection but once I explained, they would stop calling me and so I
thought that they had checked and found out that I had paid off the dues. In the Last 2-3 months, the harassment from the credit card collection agency has been really a torture and a cause of depression for me since they called up my office Landline and my friends and revealed my personal information that I Have
dues that I haven’t paid.( I had actually paid it 2 yrs back). They spoiled my reputation by calling my relatives and friends and even distant relatives whom I am not in touch with at all and disclosed my personal details. RBI Directions very clearly state that collection/recovery agents need to maintain a respectful approach towards defaulters and that personal information should not be leaked at any cost. However, your recovery agents harassed me and caused agony not only to me but to my relatives as well by abusing them for supporting
a defaulter.


I Spoke several times at gurgaon sector 14 Branch as well as sushant Lok Branch and they kept telling me only the Rohini Branch can help me and since I could not visit personally, I could contact customer care and seek
their help. When I called customer care, they told me that my credit card settlement was declared Void since it
was paid in 3 instalments where as the settlement letter was for 1 instalment. When I requested the customer care to show me the letter where it was mentioned that it had to be cleared in 1 instalment, they said that they don’t have a copy and cannot send it to me. I was really surprised because I had been given a settlement letter for 3
instalments.However, Unfortunately, that e-mail was deleted and so I had lost the soft copy. Luckily I had the email from collection manager Ritika which referenced 3 instalments and also my SMS messages in which she had asked about payment of instalments and I had mentioned the details.


With all the information, I visited Rohini Branch on Saturday, 30th August 2014 at 12 pm and Mr. Vikas at the 2nd
Floor counter No.4 was very kind to help me with Ritika’s new number. He also patiently listened to my trouble and assured that the needful will be done if they found that I was correct. He also indicated that the system showed that
the settlement agreed upon was for one shot payment. I called up Ms. Ritika on her new number and Madam recognized me. She was on her way to office and requested me to wait and finally reached and when she checked her e-mails….she actually found the letter of settlement which showed payment in 3 instalments!!!


Finally, she said that she has intimated the changes in the system and within 3-4 days, I can get my NO DUES CERTIFICATE and explained that it was just a technical error in updation due to which the amount was
showing as still due.


‘Just a technical error in updation ‘ but does the bank realize what a pain it is for a person who undergoes such humiliation and harassment even after making the payment based on trust over the Bank’s commitment for a settlement? Why is it that ICICI appoints such goondas for collection who first of all call from a mobile number ([protected] is one of the mobile number from which calls came to my office landline.) and abuse the customer and his/her relatives and later when customer calls up on the mobile number, say that they would call back and then talk from the registered Landline very politely as everything gets recorded !!!. Also, they do not reveal their Identity and always say that they are not authorized to do so which is really a shame…A Bank of such repute is certainly not expected to resort to such unfair techniques of collection. Even for legitimate claims, a bank cannot use such measures and for an illegitimate claim like my claim, I have been harassed and, my relatives
have been harassed too.


My CIBIL Score has been hampered because of my account being stated as ‘overdue’ in place of ‘settled’ for the last 2 years and my mental peace has been disturbed by the unthoughtful collection agents…please answer as
to how you are going to make good of all the torture that I have been through because of a careless employee
of ICICI who was the cause for the error in updation and then the casual and careless approach of ICICI itself in appointing third grade, uneducated and uncivilized recovery agencies. Please answer as to how the bank is going to compensate me for the torture and trauma caused to me over this matter. I am Still waiting for my NO
dues Certificate which I was told, I will be given in 3-4 days( by 3rd or 4th of September by posting a request through customer care.
I called up customer care and the first feedback I received was that i owe 21000/- to the Bank and when i explained the whole thing, the customer care agent takes a detailed look for updation from backend and confirms that the same is in process of being rectified. Will I ever get some poeace of mind and written document from ICICI Confirming NO DUES?

Sir, I am having a saving bank account No.[protected] with your bank, and I have visited the ATM of your bank on [protected] in between 12:30 - 01:30 P.M. (Noon). The ATM was installed at Mangla Puri, Mahavir Enclave, Palam Colony, New Delhi, ATM ID SEVDA 447, and swaped my debit card in the machine for withdrawal of Rs.20, 000/-, however, the cash amount was not delivered by the machine, and it has been shown on the screen "last transaction cancelled", However, I have received a message on mobile number [protected] showing that amount has been withdrawn from my account. the amount was actually not delivered to me by the ATM, and as such, I approached the nearest branch at Palam Extension, Sector-7, Dwarka, New Delhi, where prior to that withdrawal, I have withdrawn an amount of Rs.20, 000/- on the very same day. I was informed by the officials of bank that the bank will reverse the transaction entry within 24 years, and there is no need worry about the same, and the same could be due to some internal problem. I am waiting for reverse of withdrawal entry. Kindly help me to come out from this problem, as the same is my hard earned money. I shall be thankful to you, if the withdrawal entry may kindly be reversed immediately against intimation to me. Anita Aggarwal Mobile No: [protected]

Hi, I raised a dispute request (SR[protected]. Yesterday I received an SMS saying that dispute has been declined by the merchant. I called ICICI customer care to check what reason the merchant has given while declining the dispute but customer care is not aware of that. Merchant is saying that they have claimed only 1 amount and ICICI bank is saying that merchant has claimed both the amounts. I am not getting how dispute can go in favour of merchant. Request you to please look into it or let me know where should I raise it if both bank and merchant cannot help in this matter? Thanks, Arun

I got 10, 6000 Personal loan yesterday, I had the communication with an person who send an mail to my office id to confirm my details and got my papers, as I am working with HCL tech. so i was geeting Pl on 0.8% processing fees and 3.49 to 14% interest. I was told there is only 0.8% processing fees and no other charges, once he tried to fool me saying insurance charge but when i denied, he said ok sir only 0.8% processing charge you have to pay. While paying the amount in my bank 1.7% is charged, i got only 10, 4380. and now all the numbers are switched off, called CUSTOMER SERVICE AND THEY REPLIED THEY don't have any detail. this is a good way to play. my number [protected]. thanks, alok

Hi My name is venugopalreddy. Just 1 hr before i did reservation from Tinfactory(Bangalore) to Chilakaluripet. when i did First time money was deducted and dnt have any confirmation for that booking status But, when i did same bus same seat it is booked and got an confirmation about booking status. The below information is got it for when i booked at second time reservation Please find the below of my booking details Merchant ref num: [protected] EBS Payment ID : 27937027 Payment Mode : ICICI Bank Account Amount : 718.00 Customer Name : venugopalreddy Customer Email : [protected]@gmail.com Ticket No : 33434772 But the first time deducted money of ref id showing in my a/c mini statement is:27936977. Note:Finally, when may i expect that first time deducted money get back!! Please let me know the information.!!

Dear sir I am deendayal resident of bikaner rajasthan doing job in sun pharma company . Sir I have applied for a credit card in bikaner icici branch..I am fully eligible for the credit card application which are stated by the bank..I have submitted all my document which are required by bank.at the time of application mr suraj who is handling the credit card operation is told me that I will received my credit card within 20 days.after one month I have contact with mr suraj he told me tht due to holidays there is delay in my credit card. After 2 month I have nt received my credit card mr suraj told me that my documents were misplaced by him or other. Against this I have write a mail to customer care officer .they rply me that I am not eligible and apply after 6 mont. Than I have again written a mail against this.than they rply tht my documents is not reached there and again asking for documents. Sir after 3 month of my application I have not received my credit card. They done false comintment with me.so please help me...I am very embrassed by this. Thanks and regards Deendayal Bikaner [protected]@gmail.com [protected]

With reference to the above subject. On 24th August 2014 Night 9.30 PM . I made two online transaction with Google of Rs - 1800.78/- and 914.54/- for Online mobiles Games from My account No[protected]. Later i found two more transaction amount is Debited in my account which is not done by Me. the transaction amount not done by me is Rs - 428.54 and 1800.78/-. I immediately called to ICICI customer care and i register compliant against unauthorised transaction. My two Complient No - SR[protected] and SR[protected]. i request you to reverse that two transaction amount which not done by me and also enclosing the cardmember dispute form

Hi, I had applied for a ICICI bank credit card on 10th July 2014 and its been around two months now and i am still till aware of status of my application. Here are the details: Application No : N[protected] Mobile no : [protected]

Dear sir, I hereby would regret to inform you that on the date 12/11/2013 Rs. 19400/- is debited to my subject account for payment to HDFC bank without informing me, for which i have not issued any cheque to HDFC bank & not provided any ECS clearance to them. Regarding this i have already complained in to (ICICI BANK LIMITED Powai Branch) on 15th Jan 2014. Complain No[protected] Yet i din't got any of the reply form the consern department. The following are the person to whom i have contacted - but i din't got any kind of possitive response from the following person. Neha Vengullakar Paresh Parekh- [protected] Samir Goel -[protected] and Miss prasad had debited this amount. So i request you to please give me my clarification and details of my Debit amount. Otherwise i would have to take a strict action against ICICI Bank and The bank will be responsible for this. I hope you will consider this matter as a serious mistake and will co-operate me. Thanking you, Your's faithfully (Kishor J More)

I got the full kit with internet banking, but I have never used that for 2 years, and not even logged ever, but now I want to use this facility from now. When I put user id and password it shows that your user id is disabled, so please let me know how to enable this.

I am Mohan.S From 2007 I am ICICI bank Account Holder,

Still Date I am Very Satisfied with the Service form the ICICI.

Last Month my C.Card bill was =Rs.968.22, Aug 14th i have been paid the amount from the Net Banking. But it not debited from my ICICI Savings account.DUE TO NET BANKING PROBLEM AROUND 5 TO 6 PM

i am also not cross checked the payment details since i am out of station.

Since there is no information or intimation form the icici bank, they are debit the Amount of Rs 561.00 on 26.08.2014

Today i am paid the Rs.968.22 on[protected].

MY CERDIT.CARD NO-[protected]

Hello, I'm a privilege customer of ICICI bank credit card no. [protected] in the name of Kamal Verma. Few days back I redeem my points on the credit card against those points i choose to take a "Pack of 3 Parker Amitabh Bachan pens". I received the your packet but I'm very disappointed with this none of the pen is working. Being a privilege customer from the last 8 years i want to comment on your customer service. I was sitting in a meeting where i need to sign some documents that time i had used that pen and I was shocked to see that none of the pen was working as i won't be able to wrote a single word from those pens. After that I call your credit card customer care to resolve the same but no one is ready to listen anything they said "Acha sir koi problem nai ap dubara order karke replace kar lo" this behavior i'm not ready to accept from ICICI bank being a privilege customer. So, Kindly resolve this issue ASAP. Order tracking Ref No.: 10259018 Courier: RED EXPRESS Regards, Kamal Verma

Dear Sir/Madam, My name is Amol Dilip Sarvade, My account Number is[protected]. I have account at ur Kudire Branch (Maharashtra .) Few days ago i noticed that amount about 1000 Rs. got deducted . Please refund me that amount . My email id is [protected]@gmail.com my mobile no.[protected].

Hello Sir, myself Anushree Hazarika, i am from Guwahati (Assam), i am a customer of your esteemed company, i am bearing an account no[protected], fancy bazar branch. from last month i am facing an issue ie, my balance got deducted from my Account. Rs 423, Rs 126, Rs 200, Rs 80, Rs 50 and many small denominations which I can hardly recognise but what i can say is i am very much affraid for keeping any money in my account. when I called to the customer care department what they said is i am having an demat account attached in it whereas i am not exactly aware of the thing. This is my salary account & in am not into share market to go for these. I have given a complaint to remove the same & the code is[protected] but after registering also still the balance got deducted. so, i hope i could made you understand the secenario which went through. now what i want from you is a quick resolution for removal of the said demat & for refunding my deducted balance.

Hi Dear, I am Niyaz from chennai, Recently i got icici platinum credit card(no:[protected]) and i couldn't made any transaction in my credit card, but i got a message from icici for payming due amount Rs 223.00.so please help me out the reason for this charges. Thanks, Niyaz D ph: [protected] mail: [protected]@gmail.com