Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Apr 21, 2026
Complaints 23780
Resolved
14308
Unresolved
9472
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 939

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dilip_Patel
Aug 28, 2014
Report
Copy

Address: Hyderabad, Andhra Pradesh

Hi, I have been ICICI customer from long time. I took personal loan at Hyderabad with floating rate. Loan reference # LBHYD[protected] Start date: Sep-2006 Now you have increased interest rate to 14.25, While you give loans to new customer at interest rate around 10%. This is unfair on your existing customer. Another wrong thing is you are not increasing EMI, So we do not realize for some years and now you have extended my loan up to 2043 !!!. Well I may not be alive till then. In last 8 years my principle amount is just reduced to 18, 64, 268.00 (While loan amount is 19, 54, 340). Could someone from ICICI bank Home loan contact me. My contact email address is : dilipkumar.[protected]@gmail.com Dilipkumar Patel.
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Patel,

We regret any inconvenience faced. We have made a note of your Loan account details. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Madhavisuda
    Aug 27, 2014
    Resolved
    Report
    Copy
    Resolved

    extra charges

    Hi, Today, when I checked my bank account I was very upset to find this AMC PINS recovery charge of 2809 from my bank account. When I checked on ICICI website there is no mention of it but when I checked on internet, I found several complaints against ICICI in consumer court regarding this problem. I never use my ATM card as I am not India and I have never asked for any recovery so what are these charges? I am very upset with ICICI...
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy
    L
    Lalitgour
    from Indore, Madhya Pradesh
    Aug 27, 2014
    Resolved
    Report
    Copy
    Resolved

    Address: Indore, Madhya Pradesh

    hello sir, i m lalit gour from indore. my icici saving bank account number is[protected]. i am not applying any rubyx card but bank give me that card nd charge to my account. and my name is on card in (LALITA GOUR) misprint. my name on my account is (LALIT GOUR) i also complaint to brach nd H O. that i want a new card with my name. second card issue me but again the problem is same again mis print (LALITA GOUR). and the process is when i use second card then first card is block but first card is block by bank without any notice, i m suffering many problems on that. i m mentaly disapoint by banks behavior. how they can do this again nd again. sir please do something nd charge to bank nd also submit a (maan hani) case on bank with that behavior of rs 100000/- (one lakh only). i m submitting two photos.
    Aug 14, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Gour,

    We regret the inconvenience caused. We have made a note of your account number. Our official will get in touch with you shortly.
    We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    1 other people found this review helpful
    1 found this helpful
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nikit123
      from Ernakulam, Kerala
      Aug 27, 2014
      Report
      Copy

      Address: Ernakulam, Kerala

      I have been struggling with ICICI account since I am using my Paypal with them. They allow Paypal to steal my money without my consent. Please get back my money. Account No:[protected] MIN/PAYPAL *CAR/[protected]/0 - INR 3148.61/-
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Sir,

      We regret any inconvenience faced. We have made a note of your account details. Our official will get in touch with you.
      We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        nikit123
        from Ernakulam, Kerala
        Aug 27, 2014
        Report
        Copy

        Address: Ernakulam, Kerala

        My account (Account No:[protected] card has been charged as MIN/PAYPAL *CAR/[protected]/0 - INR 3148.61/- on 27th August 2014. I didn't make any payments using ICICI card, how the hell is ICICI is approving payments without my consent. Be aware of ICICI account and cards, they will authorize everyone to access your card without your consent. I need my money back. Its like trashing my hard earned money for no reason.
        Dear Sir,

        We are sorry to hear about it. We are working on your complaint and will get back to you.
        An e-mail communication has been sent to you on September 1, 2014.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kranthi Kumar Digajarla
          from Hyderabad, Telangana
          Aug 27, 2014
          Report
          Copy

          Unintimated deductions even after transaction

          Address: Hyderabad, Andhra Pradesh

          Hi, I am having bank account in ICICI Begumpet, Hyderabad branch my a/c no:[protected] My contact number is : +91-[protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges S tax 43.26+ 393.26 I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed...
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          S
          Sunil9333
          from Bangalore, Karnataka
          Aug 27, 2014
          Resolved
          Report
          Copy
          Resolved

          Address: Bangalore, Karnataka

          1) I am unable to check the status of my Application. 2) I had called for Customer Care but they registered my number for call back but till now i didn't get a call. 3) Response is very Poor. My Mobile number- [protected] Application Number-S[protected] ICICI Credit Card Application Ref No.[protected].
          Aug 14, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Sir,

          We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
          We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Still i didn't get any response From the ICICI Bank
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            maheshmehta
            from Ahiri, Maharashtra
            Aug 27, 2014
            Report
            Copy

            Address: Surat, Gujarat

            Respected sir, I has open my son saving a/c no.[protected] at rander, adajan branch The a/c in connected with monthly recuring scheme . your people has not informed us and block the a/c and card as my son cross his age of 18 year. at present he is out side of surat and he is not able to operate the a/c and card . The People in the bank at rander named Bina (mo. no. [protected])and Manager Ajay (mo. no. [protected]) is not responding me. they required my son as i send him for study out of state. May he will come after three month letter. Do it urgently as my son getting problem for money as he is out side.with this problem i suppose to close the a/c mahesh g. mehta [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Mr. Mehta,

            We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
            We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              skchhatoi
              from Pune, Maharashtra
              Aug 27, 2014
              Resolved
              Report
              Copy
              Resolved

              Address: Pune, Maharashtra

              Respected sir,
              i am Sanjaya Kumar chhatoi lone reference no is[protected] i have been followed previous 1month but still it is not sanction .
              for your reference (my bike lone was cleared in 2006, finance ICICI & BAJAJ two wheeler.name -Sanjaya Kumar Chhatoi)

              kindly do the needful
              Aug 14, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Mr. Chhatoi,

              We regret the inconvenience caused. We request you to write to [protected]@icicibank.com with your contact details. Our official will assist you.
              Refer '218515' in the subject line.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rajeshkmc
                from Coimbatore, Tamil Nadu
                Aug 26, 2014
                Resolved
                Report
                Copy
                Resolved

                Address: Coimbatore, Tamil Nadu

                Hi i am Rajesh, today on 26.08.2014 i recieved a call from[protected] who said he is calling from icici credit card dept.and it was regarding redeemtion of reward points and increase of credit limit and sending me new card regarding this, he asked me to talk to his manager even though i said i was not intrested. I told to the manager that i was not intrested in the above said points, and he cut the call. Immediately i got call from the same number, by answering the call that person started to use abusive words in Tamil which was very shocking to me.The time he called was 6.31 pm.Being a customer with icici for a very long time this incident makes me upset very much. How a reputed company have these kind of staffs. Please take neccesary steps and get me a feedback regarding this
                Aug 14, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Sir,

                We would require few additional details to assist you. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '217964' in the subject line. Further, we request you not to share your financial details with anyone.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  smshah
                  from Bhopal, Madhya Pradesh
                  Aug 26, 2014
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Bangalore, Karnataka

                  I had complained on 21-8-14 regarding the above in detail. Today, again Mr vinay of icici came to my house & office with his intimidatory tactics saying that he has been sent by his seniors at icici. Looks like icici managers tacitly support such illegal & coercive methods. Request you to please take up the matter with icici once again & the crime branch of the Police Commisionerate of Bangalore as such persons are likely to commit crimes. The fact that inspite of referring my complaint to customer care of icici, they are still coming, means they are not bothered. Prevent any crime from happening
                  Yours is one of the right forums...sm shah
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear Mr. Shah,

                  We are sorry to hear about it. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
                  Refer '219414' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    amit.aggarwal
                    from Mumbai, Maharashtra
                    Aug 26, 2014
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Mumbai City, Maharashtra

                    Dear Sir / Madam I have applied for credit card in the month of April 2014, but the card is not delivered to me so far. i am getting the credit card statement regularly from your mentioning joining fees and other late fee charges, but i don't have any card. Please tell me what is going on. i have so many to your customer care executives but no positive response from there also they have told me your card is already blocked and cancelled but still i am getting the statement from your side. Please cancel the card immediately and also waive off all the outstanding. now this is the last warning otherwise i have no other choice to move the consumer court. Regards, Amit Kumar Aggarwal Registered Mob. no: [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Mr. Aggarwal,

                    We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                    We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gevendra
                      from Mumbai, Maharashtra
                      Aug 26, 2014
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Mumbai City, Maharashtra

                      Hi I Mr. Devendra Damodar Gawde having credit card of your bank. I was using this card from last many years. I have used your card regularly and make payment also. My payments were not very regular but I did not refused to pay your payment and tried to cleared your money. But your bank without informing me blocked and closed my account. One day a call come to me and told pay final payment. I did not like this at all but still don`t care many banks are still with me. So I paid the amount which your told by your bank person. I thrown all the icici banks cards and bills since they are of no use. Now your bank send me some message on my mobile that I have to pay 3167/- but I don`t know for what I have to pay. If you say its final payment then why this message come to me. I tried to contact customer care but they ask me for credit card details but I don not have my credit card and without that I cant talk with your customer care. In other banks without card details they forward the call to their executive person because they care their clients. Now you will charge me extra interest on my amount. what type of money you earning. Is ICICI bank earn money like this? What is the procedure to a lay man to talk to your customer care for help. Some years back your customer care called me and ask me to start E.C.S. service for MTNL and Electricity bill payment. Your irresponsible person taken a wrong customer account number for my MTNL bill and paid the bill of one PCO in Andheri. I called many time but your helpline taken many months to provide me a simple letter stating this is done by bank but I kept quit. But now I decided to go legal for your harassment and if you are charging me interest for my bill I want that MTNL bill amount with interest should reimbursed to me since it was your banks fault. Also I want my bill details why this message came to me for bill payment with threat that my record will spoil. This is my final email to you if my problem did not solved will be going to consumer court. My details below. Mr. Devendra D. Gawde. [protected] 4477...7012. Very Unhappy Mr. Devendra
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Gawde,

                      We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                      We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        potaju poorna rao
                        from Delhi, Delhi
                        Aug 26, 2014
                        Report
                        Copy

                        Address: Hyderabad, Andhra Pradesh

                        R/sir I patoju poornarao credit card no [protected] I am 30 years card holder in your bank, i am prompt bill payer during the above period but fortnightly I am not paid full amount because I am not in my state I am in formed my friend to pay 38000/ he is paid Rs 37000/ only remain Rs633/ not paid due to communication gap in this reg i contact your customer care rep on 24/08/14 at 21 hrs he is given very bad reply and he is given to cancelled card we are not any reversal due to this reason i want cancelled the card pl give suggestion thanking you sir
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Rao,

                        We regret the inconvenience faced. We have made a note of your card details. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          N.G. Malleshi
                          from Mysore, Karnataka
                          Aug 26, 2014
                          Report
                          Copy

                          Address: Mysore, Karnataka

                          I tried recharging my mobile BSNL-Cell One No. [protected] on three occasions. On all the time the amount has been debited from my account ICICI Bank SB A/C No.[protected] but the mobile has not been recharged. The details are as follows; 1. On 30.7.2014, for Rs. 100/- 2. On 30.7.2014 for Rs. 110/- and 3. oOn 22.8.2014 for Rs. 110/- (Tr NO.[protected]. The amount also has not been credited back to my account. Pl reverse the amount accordingly
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Malleshi,

                          We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                          We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            manishkiet
                            from Delhi, Delhi
                            Aug 25, 2014
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: New Delhi, Delhi

                            Hello Mr. Neelakantan Pillai This is Manish sharma and my bank account is[protected]. it has been debited 250 rs of dmat opening account fees on 22nd july 14. I called to customer care and told him regarding wrong charges and he agreed to refund my money with in 3 working day but i din't get my money till now and i received call from DMAT account officer to refund money with in 3 days. but i called to customer care today she put my call on hold long time and not reply. Thanks & Regard MAnish sharma
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Sharma,

                            We regret the inconvenience caused. We have made a note of your account number. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              akki61188
                              from Shimoga, Karnataka
                              Aug 25, 2014
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Bangalore, Karnataka

                              I applied for ICICI credit card a month ago, their representative came and collected the required documents on 2nd day. Since then I have not heard anything from these guys. Their online website doesn't shows much and keep saying that they are processing my request and would contact me in 2 days, that 2 days are coming from almost 15 days. When I write to them using their online portal, they say they someone will contact me shortly, but no one contacted me ever, I have done that almost 20 times now. I also tried calling their customer care and check for the application status, but that is all IVR and it ask me to give mobile number and they will call me back, however I never received a call back from them. This is poorest customer service, I have ever seen. Worst !!! Application id is [protected] - Credit Card from ICICI Bank. Mobile number is [protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Sir,

                              We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rachnaj
                                from Delhi, Delhi
                                Aug 24, 2014
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: New Delhi, Delhi

                                ICICI Direct is a fraud company. People are so bad - they lie and cheat to take money from customers. Persons- Kapoor Singh, Vishal RamKrishnen, COO, Amreen Shaikh- All are involved. They have misused- withrawn my hard earned money from my a/c without my knowledge -as a fees for ICICI DIRECT classes. Without my signoff on any papers they have taken my money and not refunding to my a/c back. People should not rely on ICICI DIRECT. Such a pathetic experience i have
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Suman2014
                                  from Kolkata, West Bengal
                                  Aug 23, 2014
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: New Delhi, Delhi

                                  Hi,
                                  I own a credit card account of icici bank since last 16 years.Recently I have been charged late fee for my payments. Even though i made my cheque payment 3 days before due date. When i talked to the executive he suggested that the payment should be made 5 days before the due date. i agree to the suggestion, however I believe the earlier charged payment should be reversed, as I had made payments on time. Its just the cheque didn't clear on time.
                                  I am a retired lady and request yiu to please waiver the late payment fee.

                                  Card no. [protected]
                                  Mobile no. [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Madam,

                                  We are sorry to hear about it. We have made a note of your contact number. Our official will get back to you and assist.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Manohar Parab
                                    from Mumbai, Maharashtra
                                    Aug 23, 2014
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    Dear Sir my name is Manohar Parab, I Received Call from ICICI Bank Delhi Head office Regading Personal Loan, i have given a Document Along with 10, 000/- Premium Cheque in the name of Prudential Patner on month of April' 14 After that Puja Singh From ICICI Delhi office told me your Loan is sansion and transfer the Amount within 8 Days, But i have not Received Loan Amount as on date, I calling to Puja Singh But Phone number is Busy, any budy Picked he telling he is not in office, i am Licening from Last Five Month, i am not Receiveing any call from Puja Singh I calling to Puja Singh on Following No. [protected] This Type of Service Giveing ICICI Bank, pl. give us Solution, or Return my Rs. 10, 000/- to us Regards Manohar Mumbai Mobile : [protected]
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Mr. Parab,

                                    We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
                                    We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit