ICICI Bank Complaints & Reviews

I went to with draw money from ICICI Bank ATM and after inserting password ATM machine got hanged and none of buttons were working. Same was repeated to next adjacent machine also. After pushing clear & cancel button I moved to across the road ICICI ATM and withdrew money. At the same time I got sms that my account is debited for Rs. 20, 000 each total Rs. 40, 000. I wish to lodge my complaint to ICICI bank that this is my hard earned money and due to the fault of their ATM machine this incident happened so they are liable to pay me the theft amount.

This mail is regarding the cask back offer provided by ICICI during 6th June to 15th June 2014 which was not credited in my account yet.

I have purchased an electronic appliances worth of Rs. 28023.50 from Ezone pune The purchase was made under Ezone zero margin sale where there was a cash back of 5% on and above purchase of 20000 on electronic items by ICICI credit and debit card.

Its been two months but I have not received any cash back from ICICI. Spoke with many Customer Service Officer but they are not filing any complain saying they did not find any offer. But this offer is still visible in google search.

The chronology of complaint is 1. I received call, on office phone, from one M/S Sanjana number [protected] stating that ICICI bank credit card if offered to Essar employees and need documents. On my explanation that I cannot give salary statement she asked if I use any other credit card On giving information that I use Citi bank credit card –she requested for that statement and Pan and Passport copy 2. I sent them documents to following mail “From: Dagaonkar, Ajay - EPIL - MUM Sent: 31 July 2014 17:27 To: abhijit.[protected]@gmail.com Cc: Ajay Dagaonkar Subject: CC statements for ICICI bank credit card Statements as desired by you Regards “ 3. Next she sent one Mr Akshay Salunke 4. I met one Akshay Salunkhe t. no [protected] on 29th July and filled application form no W[protected] 5. Mr. Akshay advised that one Mr Ganesh is their head When contacted for follow-up there is no response from both numbers and they disconnect the phone Please arrange to get it checked if the above service providers are registered and documents given are safe Please also check reasons for the response Thanking you Yours faithfully A.V.Dagaonkar [protected] [protected]@essar.com. dagaonkar.[protected]@gmail.com

Respected sir, i mr suresh chauhan hereby inform you that i taken a personal loan from icici bank & i paid all amount of that loan but still bank is not agreed for that payment so please tell me how it will be clear, so that i do not want icici call any more, my details are as follows. 1) i taken a personal loan on 17th december-2005 with account no-LIMUM[protected], My amount sanctioned was 50, 000/- & i received a cheque of Rs.47245/- with cheque no-483082 date-22 december 2005, my E.M.I was 3279/-Rs on that account no.& i paid total eight (8) installment with total 26232/- Rs.regular.& on that basis icici people given me TOP-UP OF Amount 75, 000/- . 2) ICICI people given me top-up loan of amount 75000/- on previous record with new account no-LIMUM[protected] amount given me in my hand was of R.s-27806/- received with cheque no-765526 dated-16/08/2006, E.M.I. Of Rs-3771/-, I paid total 8 installment of total amount 30168 rupees & after words icici people again given me top-up of rupees 1lakhs on previous record. 3) ICICI People given me Top up loan of amount 1lakhs on previous record with new account no-LIMUM[protected] amount given me in my hand was Rupees-35394/- received Cheque no-219695 dated 17th may-2007, my E.M.I.was 4356/-rupees .but this time my job was not permanent & i was jobless at that time but i still paid loan amount of Rupees 104160 in 22 installment which details are as follows. a) 22/07/2007 -Receipt no-L[protected]-Amount-4356/- b) 30/10/2007-Receipt no-L[protected]-Amount-4356/- c) 14/11/2007-Receipt no-L[protected]-Amount-3800/- d) 20/11/2007- Receipt no-L[protected]-Amount-556/- e) 29/12/2007-Receipt no-L[protected]-Amount-4000/- f) 30/12/2007- Receipt no-L[protected]-Amount-356/- g) 30/01/2008- Receipt no-L[protected]-Amount-4356/- h) 27/02/2008-Receipt no-L[protected]-Amount-4356/- i) 28/05/2008-Receipt no-L[protected]-Amount-4000/- j) 29/05/2008- Receipt no-L[protected]-Amount-356/- k) 26/06/2008-Receipt no- L[protected]-Amount-3356/- l) 31/07/2008-Receipt no-L[protected]-Amount-100/- m) 23/08/2008-Receipt no-CAL[protected]-Amount-4356/- n) 22/10/2008-Receipt no- CAL[protected]-Amount-1500/- o) 24/11/2008-Receipt no-CA[protected]Amount-3000/- p) 22/12/2008- Receipt no-CAL[protected]-Amount-3000/- q) 24/01/2009- Receipt no-CAL[protected]-Amount-4356/- r) 28/02/2009-Receipt no-CAL[protected]-Amount-1000/- s) 30/04/2009-Receipt no-CAL[protected]-Amount-3000/- t) 20/10/2009-Receipt no-CAL[protected]-Amount-10, 000/- u) 15/12/2009-Receipt no-CAL[protected]-Amount-19, 000/- v) 18/01/2010-Receipt no-CA0110A1141712G-Amount-21, 000/- Total Amount i paid against this account no-104160/-(one lakh four thousand one hundred & sixty rupees) when the time of last payment received by the banker he told me that your account is settled & you not have to pay any amount to icici bank & within a 6 months your all documents & N.O.C. WILL BE COURIER AT YOUR HOME ADDRESS & after the last payment receive date no one icici executive called me for any payment till june-2012 but in july 2012 month i received a inland letter which deamading 105073/-rupees against my account no, & I i contact to that last payments banker no he replied me that your account is closed so dont worry, and in the month of september i received a court summons from mazgaon mumbai court no-71 which shows that ICICI BANK filed a case against me for non payment of loan amount of the mentioned account no-LIMUM[protected] & i have to produce in the court, so i present in the court at 71 no-against case no-8944/ss/2011 & i attend all the dates & hearings for icici bank, & finally i got the judgement in my favour from respective judge mr k.d, jadhav on 26/12/2012 at 71 court, mazgaon mumbai that i have not to pay any amount to ICICI Bank.even my advocate told me that i did not have to pay any more amount to banker because in front of court judge given the order to icici people to not demand any fayment from me. but sir, in the month of october 2013, i received a inland letter demanding amount of 124245/- rupees from me against my account no, & when i contact to my advocate about this letter he told me that we are having judgement copy, so we not have to worry in this matter & when i contact to the banker at midc office andheri, they replied me that still they didnt received the judgement copy & because of this this problem creates, so i produced xerox copy of the judgement to the banker in which my case was handed. and again in the january 2014 i received another inland letter demanding 127441/- rupees, & when i called to collection agency & discuss about my court matter, they also replied me that they not having any record of case filed against me from icici bank & they still demanded the same amount from me. sir, after 3 month in april 2014 i again received inland letter of rs-130599/-, may-2014-demanding 131615/-, june-2014 demanding 132704/-, july[protected] rupees.and so on still demanding . sir icici collection agency people calling me twice in a month regular from january-2014 & demanding mentioned amount from me, & after telling him about my case & judgement details they always replied me that they not having information about my account details, & they not having details of judgement copy of my case no-8944/ss/2011 which was filed from ICICI PEOPLE only. sir, after paying 26232/-+30168/-+104160/- = 160560/-(one lakh sixty thousand five hundred sixty rupees) against one lakh top-up amount, icici people calling me that i have to pay another 135000/-amount as soon as possible otherwise they have not clear my cibil account & make me default from the cibil account for lifetime.whenever i explained him that whenever icici people called me i replied all the calls as well as i attend court case which was filled from him only, & im having all my details but icici member is not ready to except this isuue & told me that they will come at my home & i have to pay all my amount by anyway. so sir, im hereby need your help to clear this issue which was rise from ICICI BANK. SIR, I NEED URGENT HELP, because after clear so much amount to icici bank against 1lakhs top-up i paid 160560/- rupees & still bank wants 135000/-from me, which im not able to pay any more, because im not having any permanent job & my fater & mother is very old .so sir, im hereby request you to please clear this issue from the bank . waiting for your positive reply. thanks, suresh chauhan [protected] mumbai

Hi, I am having a salary bank account in ICICI Al war pet branch Chennai -600 018 from last two and half years and my account no. Is[protected] My contact number is : [protected] I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges two times debited Rs. 393.00 02/06/2014 & 30.06.2014 I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. ( this account open as salary account for salary account zero balance . Please if you make any deduction from my account just you have to alert the customer, )

This is to bring to your notice that today at 3.00 P M one Ms Sunita who did not disclose her full name called me on my Cell No [protected] from landline No: 61988351 and started shouting, stating that she is an employee of ICICI recovery cell and that I come and meet her at her ICICI Office at MIDC Andheri (E) Mumbai for settlement of my credit card dues.

If I do not respond, she stated that she will call all my neighbours around, by phone and tell them about me not paying the dues to the Bank. (Sic) She sounded very very very loud and abusive. Please note that being a Senior Citizen I was quite shocked at this behavior of your staff member and would like to put ON RECORD MY STRONG OBJECTIONS to this episode.

This is the most disgusting, insulting and unbecoming attitude displayed your staff member Ms Sunita.

I as an ex-banker with 25 years experience at executive level and being a Fellow Member of The Institute of Chartered Accountants of India New Delhi and an Associate Member of he Indian Institute of Banking and Finance Mumbai and also at present a Professional Director on the Board of a Bank in Mumbai, I am quite shocked and perturbed at this level of human degradation and insulting attitude and poor service offered by your staff member Ms Sunita pertaining to the recovery in the present case especially when the matter is under dispute.

Fraud has been done in ICICI debit card, we just entered 16 digit card number and amount got debitted from my ATM 1730, and the amount was given only 50 RS, without asking password or the OTP code money got deducted from my account, I wanna complaint it in consumer forum, I want my money back .

This is with regards to an *ICICI bank Coral credit card, Credit Card that was *mis-sold to me stating that it's a 0 annual fees credit card*, while I was an employee of Bharti AXA Life & it's a specific scheme for employees of the company. But during the 1st verification call that I received, I was told that there would an annual fees of INR. 1, 500, understanding this, I immediately asked the tele-caller cancel my card* & I would not like to go ahead with this owing to the annual fees, to which there was no response from his end. A week or 2 later I received another verification call, during which I told the executive I have asked for a cancellation & why am I still getting verification calls, to which I was told that the card has not been cancelled & I have to lo a complain for this. Things don't end over here, when I call the customer service team for cancellation, I was told the card cannot be cancelled as there's a payment due against a credit card that I have never used & asked for a cancellation during the 1st verification call itself. What kind of service it this, how can you executive mis-sell credit cards & your customer service team not agree for cancellation. Is this a way ICICI bank arm twists customers, swindling them for money? The card has not been cancelled till date, nor have I received my 1st statement, all that I received is amount due SMSes for a card that I have never used & asked for a cancellation considering that it was sold stating false details / information. Requesting you to cancel this card at the earliest & nullify the statement sent across owing to the mis-sell.

Hi I got a call checking if i am interested in applying for ICICI Bank Credit Card which i was so filled the form and handed it to over to your executive . My Application number is "S[protected]" . Its been for man 2 weeks i have not heard anything and i called the customer care and the IVR says update your mobile phone number and we will get back to you . Which i did and no response . Please let me know the status of my application if its accepted or rejected . I was expecting a better service from your bank and sadly you have disappointed me . Name :- Vasanth Kumar Phone :- [protected] City :- Bangalore

Dear ICICI Bank,
I have visited to your ICICI bank at Hindustan Naka Branch Charkop Kandivali West on Saturday 09/08/2014 at 10.30 am and given written request with application form + Pancard copy for changing Mobile & EMAIL ID for me and my Daughter Saving account. But Still changes were not done. I have called up your Customer Care also on 14.08.2014 and they told me to go at ATM or branch again to check the status.
I am not excepting such revert like government bank are giving to customers.

Kindly look into the same urgently and revert back to me or otherwise I will complaint to next authority.

Thank & regards,
Amit Sawant
[protected]/[protected]

Greetings.. I have paid the total amount due viz: 65216.92 against my OTL account viz: 9401XXXXXXXX0002. And the same receipt is attached for your reference. Please acknowledge the same & kindly confirm "NIL" due from your end Along with closure of our relation with respect to the same. Also regarding my credit card account Please confirm as advised the total due including the total waiver viz ; Rs.4199.99 against my credit card account viz: 4375XXXXXXXX0003. () SR[protected] Please advise closures for my credit card account as well. Hence, I will stand with "NIL" due as all payments are being paid. Please confirm for concerns. Rgds Anjaneyulu [protected] â–¶ Show quoted text

Dear sir,

This is to inform you that I have recharged Pre-paid mobile charge on 11.8.2014.

The complete details are as follows:

icici Bnak transaction reference no.[protected]

Transaction type: Pre-paid Mobile Recharge

Date of Transaction: 11/8/2014

Operator/Service provider BSNL

Circle: Karnataka

Recharge Mode: recharge

Mobile No. [protected]

Account you will be paying from:[protected]INR) (M.V. ANANTHA SBA)

Debit amount: 100.00.

It is already 3 days over still I have not got the recharge nor amount not credited to my account.

Hence I request you to kindly look into this and matter and do the needful.

Thanking You,

MV.ANANTHA
anantha.[protected]@adi-mps.com

On Jun 13, 2014, I have rec.SMS from ICICI Bank that Rs.7191/- have been deducted from my ICICI Credit Card Account for Payment to any other Person's Insurance Policy to ICICI Prudential without any details stating that This transaction has been processed without the additional factor of authentication prescribed by RBI. I am not getting any help from ICICI Bank & also unable to lodge complaint via my regd.mobile. Registered online complaint 4-5 days ago, but no satisfactory response.

I tried to withdraw Rs.600 from ICICI Akurdi ATM (ATM id S1CW2846) but didn't get cash from machine. ATM shown network error.
Since then I am trying to reach ICICI bank customer care. All customer care numbers are dead, I also tried to reach Baner branch office. All numbers given on there website are dead or not reachable. This is the worst experience I have with ICICI Bank.

Please do the needful and help me get back my money.

Purpose of my Complaint is to create more awareness amongst consumers and to avoid them getting cheated by Bank’s representatives even they are senior officers. I’ve realized my account has been monthly charged with 196 INR a month from Last Dec onwards and I was thinking what went wrong. I’ve followed up with ICICIBank with ref 'ICICICARE=[protected]' and they got back to me only saying please maintain the minimum balance in your account. This was the first time I was asked since I opened the account. My account was always 10K and never faced this issue before. I took retirement recently and all greedy Banks executive approached me on opening relationship with them and ICICI was also one amongst them. When I have visited their branch ONLY for changing my contact details, they have offered me to transfer my account from Indore Branch to Dewas branch. I was not convinced and came back home. Surprisingly, the Branch manager along with a few more executives reached my home and were trying very hard to transfer the account from Indore branch to Dewas and change in to Platinum services. They finally convinced me to do so – My bad. I was about to travel and when I told my son that I’ve done this, he immediately asked me to stop it as it will create unnecessary hassle and all the payee, transfers etc will be stopped. I’ve gone to Dewas branch and asked the branch manager. He didn’t do it immediately. Instead in order to open a new account he tried to bounce the cheques with my old account twice (smart guy). I though the damage was only limited to that. Now what I understood that his team changed my usual saving account to a more privileged account because of which might monthly avg balance should be more than 10K. Now, ICICI Bank being very poor at their customer services can’t feedback this to me. This incident tool place Dec 2013. I need help from this forum to understand more from RBI guidelines that what can be done to prevent retail banks from doing this. I’ve recently saw on newspaper that RBI came up with guidelines that retail bank should stop doing this and not sure if this came under any Act. Any help is appreciated.

on our visit to India we were led to believe and invested 2 lakh rupees for fd at Phagwara ;Punjab branch on 19th October 2009 on our way back to uk . Finding it hard to trace and it appears that money has gone to icici prudential life. We never recieved any paper work or any details. We are indian born uk residents money was taken from our account no. nre a/c [protected] on[protected] We feel cheated and would like to get our money back. as we reside in uk there would be no reason for us to invest anything in indian insurance. We were advised to invest in fd as we only go to india occasionally
Please look into this matter urgently


Mr Joga S Dhillon and Mrs Gurdial Dhillon
1 Buckland Avenue Slough UK sl3 7PJ Tel [protected] Email [protected]@live.co.uk

I have worst experience with ICICI service. Taking too much money without any specific reason. Whenever I use Paypal with ICICI they take unusual charges. They did also take POINT OF SALE DECLINE CHARGES thrice this month. What the heck is this. If they want money for no reason beg it out instead of looting normal customers. My account number:[protected] POINT OF SALE DECLINE CHARGES CHARGED THRICE AS BELOW: INR 28.9 POSDEC CHG/[protected]/1825/25ST3 POSDEC CHG/[protected]/1825/25ST3 POSDEC CHG/[protected]/1825/25ST3 PAYPAL charges 5 times this month: INR 63.55 Date and transaction code as appeared on statement: 5 - VIN/PAYPAL /[protected] 83419/0 9 - MIN/PAYPAL /[protected] 65312/0 9 - MIN/PAYMNT RVSL/[protected] 65312/1/[protected] 11 - MIN/PAYPAL /[protected] 01544/0 11 - MIN/PAYMNT RVSL/[protected] 01544/1/[protected]

Though paid 50k(90% on total due) four days ago against my credit card & OTL account & still provided my willingness to pay the remaining amount I am yet to receive a final closure of the same stating the complete waiver details Off late I keep receiving just calls from various corners within icici & being Enquired on the same, though shown my potentials in being a good payer!!! Please have this closed by doing the needful. Rgds Anjaneyulu [protected]

On 2nd August, 2014 - Some miscreants had taken out 37, 000 from my ICICI Salaried account through ATM. While the card was safe inside my purse and I had just come home from doctors place as my son was not well, when I received sms that cash had been withrawl from my account. After several call to the ICICI Customer Care finally somebody answered, we came to know the money was withdrawn from a branch that is in Delhi (Kashmiri Gate) while I was in Indirapuram, Ghaziabad. We raised a service request (SR[protected] and went to police station immediately and lodged a FIR. Next we waited for Monday (4th August, 2014) we went to the ICICI bank in Indirapuram branch and met the Branch officer there. We asked him to accept the FIR that we had raised but he informed us that since already we have raised a request somebody from the concerned department will call and will take up the things from us, when they will start investigation. From that day till today nobody called me up. I had mailed to the customer service head in the ICICI website and had received mails that the status of this will take 45 days time, same thing we learnt from the Branch Manager again on our next visit. Today, I called the ICICI Customer service to check the status of my case, I came to know that I need to submit a scan copy of my FIR to the "[protected]@icicibank.com" from my registered email id. I was surprised to learn that the employees of the bank they themselves are not clear of the exact processes. The Branch Manager says that the investigation team will send their people for documents while today I am learning from a customer service executive that I need to mail a scan copy and then my case will move.

I want to know if the same thing would have happened with these people, how would they have reacted. Some miscreant had taken out my savings from my salaried account, and has gone out or so. And till date, I am running around here and there holding my papers and FIR and a service request to check where is my hard earned money.

My debit card deactivated without my consent, card has last four digits 5185 and VALID THRU 11/19. I am out of country and stuck not able use money from my saving account[protected]. Looking for compensation for this irate episode. [censored]al K Durukkar