ICICI Bank Complaints & Reviews

Dear Mr. Bhadrish,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '245546' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Our official will get in touch with you. Refer '244596' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Singh,

We understand that our official has spoken to you and is working on your concern. We will get back to you shortly.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Patel,

We are sorry for the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Refer '243479' in the subject line. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Khanna,

ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We have made a note of your credit card details. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

In continuation of my mail dated 8-9-2014, I have to state as under

I am a veteran ex serviceman senior citizen who have fought Three Wars for the country and my money is hard earned. I have the honour to seek certain clarifications from the management of ICICI bank.
1. Do you have a credit card verification cell? If not, have you ever sent alerts to card holders. Please immediately send alerts to all card holders so that innocent customers are no cheated by fraudulent people.
2. If fraudulent activities are being done on the name of ICICI Bank, is it not the duty of bank to find out the modus operandie of such operations.
3.The credit card transactions settlements are done on next day, then why the bank does not dispute the settlement when the complaint is handy with the bank.
4.Why the bank cannot find out by whom the payment is received because these are bank transactions.
5.If the receiver of the payment is located, it is possible to reach the fraudulent gang and this can be done only by bankers.
6. The complaint was made within two hours of operation. the call centre only agreed to block card but refused to register the complaint.
7. Had the call centre gone for immediate action, the fraud could have been traced by the bank.
Since all the above actions can be taken by the bank, then why innocent customers should suffer and be harassed.
Hope to receive a satisfactory reply
Regards
B. R Khanna
[protected]

Fraudulent Transaction on ICICI Bank Credit Card No.[protected].

I, m the another victim.Today 23rd sep. 2014, at 10:48 am on same merchant location i.e. Aryma Group of amount Rs. 7990/-, there seems unauthorized involvement of bank's personnel in these fraudulent transactions, Also bank personnel's (Customer care) is neither interested to track the merchant location or beneficiary nor revealing the merchant location and address to the customer or cyber crime team of police.


-Sandeep singh

do ICICI give a consideration on this... They are good for nothing... After submitting the document the twice they are saying document not received...
These are the most Incompetent teams I have ever seen in my life...
ICICI makes fun of consumers ...

Manish R Gurnaney

Dear Mr. Baheti,

We are sorry to hear about it. We have made a note of your contact details. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank is Part of Airtel money Scam

Dear Ms. Agrawal,

We regret the inconvenience caused. We have made a note of your account number. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Parte,

We regret the inconvenience caused. We have made a note of your loan account number. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Suryanarayanan,

We regret the inconvenience caused. We request you to write to [protected]@icicibank.com with your contact details. Our official will get back to you. Refer '239692' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Singh,

We regret the inconvenience caused. We request you to help us with your contact number by sending it on [protected]@icicibank.com and refer '239526' in subject line.

Regards,
ICICI Bank Customer Service Team.

CRAP CRAP CRAP...NEVER OPEN AN ACCOUNT WITH THEM..WORST WHEN IT COMES TO CUSTOMER SERVICE...WEBSITE IS CRAP AND DOESN'T LEAD TO ANYWHERE WHEN YOU NEED HELP...THEY ASK US TO CALL AND CHARGE HIGH RATES FOR THEIR CUSTOMERS...CAN YOU BELIEVE THIS???? THIS IS A FULL MAZE

hurry up...fraud callers took my details and started calling me asking my card details!!! posing as ICICI bank advisors

Dear Dsouza,

We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dear Sir / Madam
Subject : Fraudulent Transaction on my ICICI SB Account, account no[protected] to the tune of 59, 000 INR on 6th December.
I have a SB account opened with Thiruvanmiyur Branch, Chennai, Tamil Nadu.
This is to register a complaint regarding a On-Line Fraudulent transaction that happened on my ICICI SB account ( Account No :[protected] on 6th December.
Following are the details :
INR 50, 000.00 Info.VIN*PayU on[protected]:58:34
INR 3, 000.00 Info.VIN*FREECHARGE on[protected]:59:29
INR 4, 000.00 Info.IIN*Paytm.com on[protected]:01:04
INR 2, 000.00 Info.VIN*PAYTM on[protected]:02:03.
As you see all the four transactions happened over a period of 5 minutes. Once I recognized that this was a Fraudulent Transaction, I went ahead and blocked by ATM Debit Card and Internet Banking. Also I registered a complaint with ICICI bank through Phone Banking,
Same Day, I wrote to the service providers ( PayU, FREE Charge and Paytm.). I followed up with PayU, they linked me with the actual ecomm merchant, eRoot.. eRoot claimed that they could not block the Service, because the Fraudster had already utilized the amount for Phone Re-charging and provided all details regarding the phone nos. I shared this information with Crime Branch.
As on 6th December, there was only so much available in my account, and the entire amount has been wiped off. I am a salaried employed personnel, and this is a Big Loss to me, and has resulted in a Big Mental Trauma. In fact I have not been able to pay by monthly EMI towards Home Loan.
Subsequent to this, I raised Two Service requests that got declined without any thorough investigation. (SR # SR[protected] & SR#[protected]
I honestly submit and declare the following :
“I have not compromised my secure password information with anybody”
I have also registered a complaint with Banking Obudsman. ( Complaint No [protected])


I also read a recent court ruling that directed the banks to compensate the customers who has been duped, I humbly request you to compensate the amount, please.


Enclosure :

1.Complaint registered at Crime Branch, Bank Fraud, Commissioner Offer.
2.Report from Crime Branch after investigation.
3.News Article on Court Ruling directing the Banks to compensate the customers.
4.Net Banking Statement
5.Reply from ecomm service provider.

Dear Sir / Madam
Subject : Fraudulent Transaction on my ICICI SB Account, account no[protected] to the tune of 59, 000 INR on 6th December.
I have a SB account opened with Thiruvanmiyur Branch, Chennai, Tamil Nadu.
This is to register a complaint regarding a On-Line Fraudulent transaction that happened on my ICICI SB account ( Account No :[protected] on 6th December.
Following are the details :
INR 50, 000.00 Info.VIN*PayU on[protected]:58:34
INR 3, 000.00 Info.VIN*FREECHARGE on[protected]:59:29
INR 4, 000.00 Info.IIN*Paytm.com on[protected]:01:04
INR 2, 000.00 Info.VIN*PAYTM on[protected]:02:03.
As you see all the four transactions happened over a period of 5 minutes. Once I recognized that this was a Fraudulent Transaction, I went ahead and blocked by ATM Debit Card and Internet Banking. Also I registered a complaint with ICICI bank through Phone Banking,
Same Day, I wrote to the service providers ( PayU, FREE Charge and Paytm.). I followed up with PayU, they linked me with the actual ecomm merchant, eRoot.. eRoot claimed that they could not block the Service, because the Fraudster had already utilized the amount for Phone Re-charging and provided all details regarding the phone nos. I shared this information with Crime Branch.
As on 6th December, there was only so much available in my account, and the entire amount has been wiped off. I am a salaried employed personnel, and this is a Big Loss to me, and has resulted in a Big Mental Trauma. In fact I have not been able to pay by monthly EMI towards Home Loan.
Subsequent to this, I raised Two Service requests that got declined without any thorough investigation. (SR # SR[protected] & SR#[protected]
I honestly submit and declare the following :
“I have not compromised my secure password information with anybody”
I have also registered a complaint with Banking Obudsman. ( Complaint No [protected])


I also read a recent court ruling that directed the banks to compensate the customers who has been duped, I humbly request you to compensate the amount, please.


Enclosure :

1.Complaint registered at Crime Branch, Bank Fraud, Commissioner Offer.
2.Report from Crime Branch after investigation.
3.News Article on Court Ruling directing the Banks to compensate the customers.
4.Net Banking Statement
5.Reply from ecomm service provider.

Dear Sir,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer '238190' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir (subbuykv),

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '236980' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kumawat,

We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

I faced the same issue, luckily I spotted this bit yearly. I wasted quite some time in contacting the bank and reversed it, finally. My advice, if you haven't made efforts to fight with bank, better do it ASAP if it doesn't change a thing, better file a case through lawyers.

Coz, the longer it drags your CIBIL score will be affected, probably that's the reason HDFC rejected your PL. I'm not sure, how long does this channel (Consumer forum) might take to resolve your complaint. But one thing, you don't have to pay a penny for the insurance scheme. GUDLUCK..

Regarding card no [protected] which has been settled in the court of law in the year 2011. Still now i am getting threatening calls and SMS's saying to pay the dues. Here i am attaching the court copy for your reference

Regarding card no [protected] which has been settled in the court of law in the year 2011. Still now i am getting threatening calls and SMS's saying to pay the dues. Here i am attaching the court copy for your reference

Dear Sir,

We regret any inconvenience you may have faced. We have made a note of your loan account number. Our official will get in touch with you shortly.

Regards,
ICICI Bank Customer Service Team