| Address: Bangalore, Karnataka |
Dear Sir,
I am the platinum card holder and have been using ICICI Credit card since last 10 years.
I am extremely disturbed and anguished as I have been cheated in the name of ICICI.
I don't know who are they but the very fact that they have my details like last several transactions (date, amount, merchant name), address, card validity dates in addition to my name and number leaves no doubt that they can't be ICICI representatives.
The transaction has been made on Aug 7th for Rs 6993 by "deal at once", who claim to be official partenr of ICICI for redemption of credit card points.
This incident raised grave questions on the security and confidentiality of my credit card usage
1. How can some one (other than me and designated ICICI authorities) have last transactions, address and other details?
2. How can they generate pin and send to my registered mail id and phone number using ICICI's official sender IDs?
3. My credit card is blocked by ICICI without me being informed. When asked the customer care excecutive mentions that this is due to the fraud transaction. If ICICI knows that the merchant is fraud then why did they let the transaction go through in first place?
4. There were no mails or SMS communication from ICICI to alert the customers on "deal at once" fraud.
I am completely shaken up and don't know how can I continue using ICICI credit card, if my personal data is not safe.
Please recover this money back. And also, please do detail investigation to nab the culprits at earliest.
ICICI can't say its is customer's problem as the fraud have been done using the personal data that is shared between the customer and ICICI only.
Looking forward for a speedy solution to recover Rs 6993 and the written promise to adopt highest security measures to keep my faith intact on ICICI so that such incidents are not repeated in future.
Regards,
Abhay ([protected])
Aug 14, 2020
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
I HAVE ALREADY SETTLED MYCREDIT CARDS
NO.[protected] ON DATED AUGUST 2009, TOTAL SETTLEMENT AMOUNT WAS RS-71,
000 AND PAID TOTAL AMOUNT. . YOUR REPRESENTATIVE HAS SETTLED MY ACCOUNT IN
RS.71000 IN FOUR INSTALLMENTS. WHEN I RECIEVED SETTLEMENT LETTER FROM YOUR
REPRESENTATIVE I ASK HIM ABOUT THE INSTALLMENT MENTION IN THE LETTER IN TWO
SHOT, BUT THEY TOLD ME NO PROBLEM YOU U CAN PAY IN FOUR SHOTS, WE WILL CLOSE YOUR
CASE AND WE WILL PROVIDE YOU NOC AFTER THE TOTAL PAYMENTS.BUT INSPITE OF
SEVERAL REMINDER BY ME THEY NOT RESPOND ME ABOUT THE NOC. AFTER LONG GAP I HAVE
RECIEVING SEVERAL CALLS ABOUT MY OUTSTANDING FROM YOUR BANK I TOLD THEM ABOUT
MY SETTLEMENT THEY HAVE RECIEVED MY SETTLEMENT COPY AND RECIEPT COPY ALWAYS
THEY SAID O.K. SIR WE WILL CLOSE YOUR CASE, BUT THEY FAIL ABOUT THIER
COMITTMENT. I REQUEST YOU TO KINDLY CLOSE MY ACCOUNT AND PROVID ME NOC FOR THE
ABOVE ACCONT.OR YOU GIVE ME PROPER RESPONSE ABOUT THE ABOVE ACCOUNT IN WRITTEN
ONLY .
REGARDS,
MAZHAR IMAM
[protected]
KOLKATA